Dell 9020 manual

Dell OptiPlex 9020 Mini Tower Owner's Manual Regulatory Model: D13M Regulatory Type: D13M001[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

Contents 1 Working on Your Computer ................................................................................... 5 Before Working Inside Your Computer ................................................................................................ 5 Turning Off Your Computer ...................................................................[...]

Removing the Power Switch .............................................................................................................. 24 Installing the Power Switch ................................................................................................................ 25 Removing the Input/Output (I/O) Panel ............................[...]

1 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that[...]

To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer[...]

After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. 1. Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network c[...]

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2 Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Cover 1. Follow the procedur[...]

Removing the Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the cover. 3. Disconnect the intrusion-switch cable from the system board. 4. Slide the intrusion switch toward the bottom of the chassis and remove it from the computer. Installing the Intrusion Switch 1. Insert the intrusion switch into its p[...]

4. Disconnect the antenna from the computer. 5. Press the blue tab and lift the latch outwards and remove the WLAN card from the connector on the system board. Installing the Wireless Local Area Network (WLAN) Card 1. Insert the WLAN card into the connector on the system board and press down until it is secured. 2. Affix the latch. 3. Place the ant[...]

Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the cover. 3. Gently pry the front panel retention clips away from the chassis located at the edge of front panel. 4. Rotate the front panel away from the computer to release the hooks on the opposite edge of the panel from the chassis. Installing t[...]

3. Press the tab to release the latch. 4. Pull the release lever away from the PCI x16 card until you release the securing tab from the dent in the card. Lift the card out of its connector and remove it from the system board. Installing the Expansion Card 1. Insert the expansion card in the connector on the system board and press down until secured[...]

• Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2 or 1,[...]

3. Locate the coin-cell battery on the system board. 4. Press the release latch away from the battery to allow the battery to pop-up from the socket and lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin cell battery in its slot on the system board and press until the release latch springs back into p[...]

3. Disconnect the data cable and the power cable from the back of the hard drive. Press the blue securing-bracket tabs inwards and lift the hard-drive bracket out of the hard-drive bay. 4. Flex the hard-drive bracket and remove the hard drive from the hard-drive bracket. Installing the Hard Drive 1. Insert the hard drive into the hard-drive bracket[...]

3. Disconnect the data cable and the power cable from the back of the optical drive. 4. Slide and hold the optical-drive latch to unlock the optical drive and pull the optical drive out of the computer. 5. Repeat steps 3 and 4 to remove the second optical drive (if available). Installing the Optical Drive 1. Push the optical drive from the front to[...]

4. Follow the procedures in After Working Inside Your Computer . Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the cover. 3. Disconnect and release the speaker cable from system board. Press down the speaker-securing tab and slide the speaker upwards to remove. Installing the Speaker 1. Slide the s[...]

3. Disconnect the 4-pin and 8-in power cables from the system board and release the cable from the tab. 4. Remove the screws that secure the power supply to the back of the computer. 5. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer. Lift and remove the power supply out of the c[...]

Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the system to secure it. 2. Tighten the screws to secure the power supply to the back of the computer. 3. Connect the 4-pin and 8-pin power cables to the system board. 4. Thread the power cables through the chassis clips. 5. Install the cover. 6. Foll[...]

3. Press the release lever down and then move it outward to release it from the retention hook. Lift the processor cover and remove the processor from the socket. Place it in an antistatic bag. Installing the Processor 1. Insert the processor in the processor socket. Ensure the processor is properly seated. 2. Lower the processor cover. 3. Press th[...]

4. Pry and remove the system fan away from the four grommets securing it to the back of the computer. Installing the System Fan 1. Place the system fan in the chassis. 2. Pass the four grommets through the chassis and slide outward along the groove to secure in place. 3. Connect the system-fan cable to the system board. 4. Install the cover. 5. Fol[...]

3. Disconnect the thermal-sensor cable from the system board. 4. Release the thermal-sensor cable from the chassis clip. 5. Press the tabs on both sides to release and remove the thermal sensor away from the chassis. 23[...]

Installing the Thermal Sensor 1. Secure the thermal sensor to the chassis. 2. Thread the thermal-sensor cable into the chassis clips. 3. Connect the thermal-sensor cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer . Removing the Power Switch 1. Follow the procedures in Before Working Ins[...]

4. Release the power-switch cable from the chassis clips. 5. Press the clips on both side of the power switch to release it from the chassis and, slide to remove the power switch along its cable from the computer. Installing the Power Switch 1. Slide the power switch in through the front of the computer. 2. Secure the power-switch cable to the chas[...]

Removing the Input/Output (I/O) Panel 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove: a. cover b. front bezel 3. Disconnect the I/O panel, data, and USB data cables from the system board. 4. Unthread and release the I/O Panel, data cable and USB data cable from the clip on the computer. 5. Remove the screw that secures [...]

6. Slide the I/O panel towards the left of the computer to release it and pull the I/O panel along with its cable out of the computer. Installing the Input/Output (I/O) Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel towards the right of the computer to secure to the chassis. 3. Tighten the screw to secure t[...]

4. Remove the screws that secure the system board to the computer and slide the system board towards the front of the computer. 5. Tilt the system board at 45–degrees, and then lift the system board out of the computer. Installing the System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system boa[...]

System Board Components Figure 1. Components Of The System Board 1. PCI Express x16 slot (wired as x4) 2. PCI slot 3. PCIe x1 slot 4. coin-cell battery 5. PCI Express x16 slot 6. intrusion switch connector 7. 4-pin CPU power connecter 8. system fan connector 9. CPU Socket 10. heat-sink fan connector 11. DDR DIMM memory slots (4) 12. front power-swi[...]

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3 System Setup System Setup enables you to manage your computer hardware and specify BIOS ‐ level options. From the System Setup, you can: • Change the NVRAM settings after you add or remove hardware • View the system hardware configuration • Enable or disable integrated devices • Set performance and power management thresholds • Manage[...]

Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop ‐ down list, if applicable. <Tab> Moves to the next focus area. NOTE: For th[...]

Option Description Advance Boot Options Enable Legacy Option ROMs (enable by default) Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated[...]

Option Description For Ultra Small Form Factor • M-SATA • SATA 0 • SATA 1 SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is[...]

Option Description • Confirm the new password Strong Password Enable strong password - This option is disabled by default. Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • Admin Password Min • Admin Password Max • System Password Min • System Password Max[...]

Option Description • On-Silent CPU XD Support Allows you to enable or disable the execute disable mode of the processor. • Enable CPU XD Support - This option is enabled by default. OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent [...]

NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings. Table 6. Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores. • All - Enabled by defaul[...]

Option Description • Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M. fields. • Disabled - The system will not automatically pow[...]

Option Description emails or social media application that were open when system entered the sleep state. • Smart Connection Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are [...]

Table 11. Cloud Desktop Option Description Server Lookup Method Specifies how the ImageServer looks up the server address. • Static IP • DNS (enabled by default) NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer . Server IP Address Specifies the primary static [...]

Table 12. System Logs Option Description BIOS events Displays the system event log and allows you to clear the log. • Clear Log Updating the BIOS It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power[...]

System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide[...]

Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press <F2&g[...]

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4 Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel [...]

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5 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible du[...]

Amber LED State Description 3,5 memory modules are detected, but a memory configuration or compatibility error 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of be[...]

Error Message Description Controller has failed The hard drive or the associated controller is defective. Data error The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utilit[...]

Error Message Description Memory allocation error The software you are attempting to run is conflicting with the operating system, another program, or a utility. Memory data line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory dou[...]

Error Message Description Reset failed The disk re-set operation failed. Sector not found The operating system cannot locate a sector on the floppy or hard drive. Seek error The operating system cannot find a specific track on the floppy disk or hard drive. Shutdown failure A chip on the system board might be malfunctioning. Time-of-day clock stopp[...]

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6 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support , and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache Up to 8 MB cache d[...]

Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with [...]

Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower two Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5[...]

Feature Specification NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.3 data width (maximum) — 32 bits Mini-Tower one 120-pin connector Small Form Factor, Ultra Small Form Factor none PCI Express x1 data width (maximum) — one PCI Express lane Mini-Tower one[...]

Feature Specification Mini-Tower • one 6–pin connector • two 20–pin connector Small Form Factor • one 6-pin connector • one 10-pin connector • one 12-pin connector • one 20-pin connector Ultra Small Form Factor • one 14–pin connector • 20–pin connector • one 10–pin connector Mini-Tower — Thermal Sensor one 2-pin connec[...]

Feature Specification Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network. Network activity light on integrated network adapter Yellow light — A blinking yellow light indicates that network activity is present. Power supply diagno[...]

Feature Specification Operating 20 percent to 80 percent (non-condensing) Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne c[...]

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7 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your are[...]