Dell DMC manual

www .dell.com | support.dell.com Dell™ Dimension™ 4600 Series *On computers with an optional floppy drive. CD or DVD drive activity light CD or DVD headphone connector CD or DVD eject button floppy drive light* floppy drive eject button* hard-drive activity light power button CD or DVD volume control dial power light USB 2.0 connectors (2) head[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, pe rsonal injury , or death. Abbreviations an[...]

Contents 3 Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Finding Information for Y our Computer . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer Cable . . . . . . . . . . . . . . . . . . . .[...]

4 Contents Problems writing to a CD-RW drive . . . . . . . . . . . . . . . . . . . 23 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . 24 E-Mail, Modem, an d Internet Problems . . . . . . . . . . . . . . . . . . . 24 Error Messages . . . . . . . . . . .[...]

Contents 5 3 Advanced T roubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Starting the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 43 Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 44 D[...]

6 Contents Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 DDR Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . 75 Memory Installation Guidelines . . . . . . . . . . . . . . . . . . . . 75 Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Replacing the Co mputer Cover . . . . . . [...]

Safety Instructions 7 Safety Instructions See your P roduct Information Guide for safety instructions.[...]

8 Safety Instructions www .dell.com | support.dell.com[...]

Finding Information for Y our Computer 9 Finding Information for Y our Computer What are you looking for? Find It Here • How to set up my computer Setup Diagram • Tips on using the Microsoft ® W indows ® operating system • How to clean my computer • How to use my mouse and keybo ard T ell Me How Help File 1 Click the Start button and clic[...]

10 Finding Information for Y our Computer www .dell.com | support.dell.com • Latest drivers for my computer • Answers to technical service and support questions • Online discussions with other users and technical support • Documentation for my computer Dell Support W ebsite — support.dell.com The Dell Support website provides several onli[...]

Setting Up and Using Y our Computer 11 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to th[...]

12 Setting Up and Using Y our Computer www .dell.com | support.dell.com 4 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 5 Install the printer driver if necessary . See th e documentation that came with your printer . Connecting a USB Printer NOTE: Y ou can connect USB de vices whi[...]

Setting Up and Using Y our Computer 13 Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. T o connect a network cable: 1 Connect the network cable to the network adapte r connector on the back of y[...]

14 Setting Up and Using Y our Computer www .dell.com | support.dell.com Network Setup Wizard The Microsoft ® W indows ® XP operating system provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P ro[...]

Setting Up and Using Y our Computer 15 • Cable modem connections that provide high-sp eed Internet access through your local cable TV line. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you ar e using a DSL or ca[...]

16 Setting Up and Using Y our Computer www .dell.com | support.dell.com Copying CDs and DVDs NOTE: Ensure that you follow all copyri ght laws when you create CDs. This section applies only to computers that have a CD-R, CD-R W , D VD+RW , D VD+R, or D VD/CD-RW combo drive. The following instructions show how to make an e xact copy of a CD or DVD. Y[...]

Setting Up and Using Y our Computer 17 Helpful T ips • Use Microsoft ® W indows ® Explorer to drag and drop files to a CD-R or CD-R W only after you start Sonic RecordNow and open a Recor dNow project. • Y ou must use CD-Rs to burn music CDs th at you want to play in regular stereos. CD-R Ws do not play in most home or car stereos. • Y ou c[...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com Booting to a USB Device NOTE: T o boot to a USB device, the devi ce must be bootable. T o make sure your device is bootable, check the device documentation. T o restart your computer to a USB device such as a floppy drive, memory key , or CD-R W drive: 1 Connect the USB device [...]

Solving Problems 19 Solving Problems Finding Solutions Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 32. See page 25. Get technical assistance from Dell. See page 88. Press a key or move the mouse. See the T ell Me How help file for information on s[...]

20 Solving Problems www .dell.com | support.dell.com See page 36. See page 35. See page 33. See page 24. See page 30. See page 30. See page 21. See page 31. See page 26. See page 34. See page 25. See page 24. See page 24. See page 26.[...]

Solving Problems 21 Finding Help Information Battery Problems CAUTION: There is a danger of a new b attery exploding if it is in correctly installed . Replace the battery only with the same or equivalent type recommended by the manufacturer . Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of [...]

22 Solving Problems www .dell.com | support.dell.com NOTICE: Do not attempt to clean drive heads with a swab. Y ou may ac cidentally misalign the heads, which can render the drive inoperable . CD drive problems NOTE: High-speed CD drive vibration is normal and may c ause noise, which does n ot indicate a defect in the drive or the CD. T EST THE DRI[...]

Solving Problems 23 Problems writing to a CD-RW drive DVD drive problems NOTE: Because of different regions worldw ide and different disc formats, not all DVD titles work in all DVD drives. T EST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is defective. C HECK THE SPEAKERS AND SUBWOOFER — See [...]

24 Solving Problems www .dell.com | support.dell.com Hard drive problems E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog te lephone jack only . The mode m does not operate while it is connected to a digital telephone network. R UN C HECK D ISK — 1 Click the Start button and click My Computer . 2 Right-click the drive let[...]

Solving Problems 25 Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS ® — 1 Click the Start button and click Control P anel . 2 Click P rinters and Other Hardware . 3 Click Phone and Modem Op[...]

26 Solving Problems www .dell.com | support.dell.com General Problems The computer stops responding A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. T o remove an d then r einstall the program: 1 Click the Start button and click Control P anel . 2 Click Add or Remove P rograms . 3 Select t[...]

Solving Problems 27 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft ® Windows ® operating sy stem A solid blue screen appears Other software problems E ND THE PROGRAM — 1 P ress <Ctr[...]

28 Solving Problems www .dell.com | support.dell.com Other technical problems General hardware problems If your computer exhibits one or mor e of the fo llowing symptoms, a devi ce conflict may exist: • Y our computer locks up, particular ly while using a specific device. • A recently added device does not work. • A sound card emits noise or [...]

Solving Problems 29 • Unintelligible characters print from the printer . • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs cr ash for no appar ent reason. • Nothing displays on the monitor . IEEE 1394 Dev[...]

30 Solving Problems www .dell.com | support.dell.com Keyboard Problems Mouse Problems R ESTART THE COMPUTER — • If the mouse is functioning, shut down the computer through the Start menu (see page 13). After the computer shuts down, press the po wer button to restart the computer . • If the computer does not respond to a keystrok e or the mou[...]

Solving Problems 31 Network Problems I F YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER , REMOVE THE POWER CABLE , AND THEN RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. T o make the mouse function properly : 1 While your computer is on, remove the po wer cable fr[...]

32 Solving Problems www .dell.com | support.dell.com Power Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . R ESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the perso[...]

Solving Problems 33 Printer Problems NOTE: If you need technical assistance for your printer , call the printe r’ s manufacturer . See the printer documentation for the correct phone number . I F THE POWER LIGHT IS STEADY AMBER — The computer is receiving electr ical power , but an internal power problem might exist. • Ensure that the micropr[...]

34 Solving Problems www .dell.com | support.dell.com Scanner Problems NOTE: Dell does not cover the scanner’ s warranty. If y ou need technical assis tance for your scanner , call the scanner’ s manufactur er . See the scanner documentat ion for the correct phone number . V ERIFY THA T THE PRINTER IS RECOGNIZED BY W INDOWS ® — 1 Click the St[...]

Solving Problems 35 Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows ® volume setting. If you have been listening to MP3 songs, en sure that you did not turn the pl ayer volume down or off. C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speak ers are connected as shown o[...]

36 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems If the screen is blank NOTE: See the monitor documentation for troubleshooti ng procedures. R EINSTALL THE AUDIO ( SOUND ) DRIVER — See page 45. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 49. C HECK THE HEADPHONE CABLE CONNECTION —[...]

Solving Problems 37 If the screen is difficult to read S WAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective. T EST THE VIDEO EXTENSION CABLE ( IF USED ) — If you are using a video e xte nsion cable and removing the cable solves the problem, the cable is defective. T EST ANOTHER MONITOR[...]

38 Solving Problems www .dell.com | support.dell.com[...]

Advanced T roubleshooting 39 Advanced T roubleshooting Diagnostic Lights T o help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 39). Th ese lights can be yellow or green. When the computer starts normally , the lights flash. A[...]

40 Advanced T roubleshooting www .dell.com | support.dell.com Memory modules are detected, but a memory failure has occurr ed. • If you have one memory module installed, reinstall it (see page 75) and restart the computer . • If you have two or more memory modules installed, remove the modules, reinstall one module see page 75), and then restar[...]

Advanced T roubleshooting 41 A possible video card failur e has occurred. • If the computer has a video card, remove the car d and reinstall it (see page 62), and restart the computer . • If the problem still exists, install a video card that you know works and restart the computer . • If the problem persists or the computer has integrated vi[...]

42 Advanced T roubleshooting www .dell.com | support.dell.com Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that there ar e no special memory module/memory connector placement requir ements (see page 75). • V erify that the memory modules that you are installing ar e compatible with your compute[...]

Advanced T roubleshooting 43 Dell Diagnostics If you experience a problem with your computer , perform the checks in "Solving Problems" (see page 19) and run the Dell Diagnostics before yo u contact Dell for technical assistance. R unning the Dell Diagnostics may help you resolve the pr oblem without contacting Dell. If you do contact Del[...]

44 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service T ag for your computer is located at the top of each test screen. 2 If a problem is encountered during a test, a message displaying [...]

Advanced T roubleshooting 45 Drivers What Is a Driver? A driver is a program that controls a device such as a printer , mouse, or k e yboard. All devices r equire a driver program. A driver acts like a translator betw een the device and any other programs that use the device. Each device has its own set of specialized co mmands that only its driver[...]

46 Advanced T roubleshooting www .dell.com | support.dell.com Using Windows XP Device Driver Rollback If a problem occurs on your computer after you in stall or update a driver , use W indows XP Device Driver Rollback to replace the driver with the pr eviously installed version. 1 Click the Start button and click Control P anel . 2 Under Pick a Cat[...]

Advanced T roubleshooting 47 Using Microsoft Windows XP Sy stem Restore The Microsoft W indows XP operating system provide s System Restore to allo w you to return your computer to an earlier operating state (without af fecting data files) if changes to the hardwar e , software, or other system settings have left the computer in an undesirable oper[...]

48 Advanced T roubleshooting www .dell.com | support.dell.com Undoing the Last Sy stem Restore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open , or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms ?[...]

Advanced T roubleshooting 49 7 Click Next . The System Restore screen appears and the computer r estarts. 8 After the computer restarts, click OK . Enabling Sy stem Restore If you reinstall W indows XP with less than 200 MB of free har d-disk space available, System Restore is automatically disabled. T o see if System Restore is enabled: 1 Click th[...]

50 Advanced T roubleshooting www .dell.com | support.dell.com[...]

Adding Parts 51 Adding Parts Front and Back V iew of the Computer Front View 1 11 2 9* 3* 4 7 10 8 6 5 12 *On computers with an optional floppy drive.[...]

52 Adding Parts www .dell.com | support.dell.com 1 CD or D VD drive activity light The drive activity light is on when the computer reads data from the CD or D VD drive. 2 CD or DVD eject button P ress to eject your CD from the CD or DVD drive. 3 floppy-drive eject button P ress to ej ect a disk from the floppy drive. (On computers with an optional[...]

Adding Parts 53 Back View 15 3 17 11 12* 5* 1 8*** 10 18 19 7 13* 2 6 4* 14 9 *On computers with integrated sound. **On computers with integrated video. 16** ***On computers with a video card. 1 parallel connector Connect a parallel device, such as a printer , to the parallel co nnector . If you have a USB printer , plug it into a USB connector . 2[...]

54 Adding Parts www .dell.com | support.dell.com 7 network adapter connector T o attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network de vice. Connect the othe r end of the network cable to the network adapter connector on the back panel of your computer . A click indicates that the[...]

Adding Parts 55 Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . 1 Shut down the computer through the Start menu (see page 18). 2 Ensure that your computer and attached devi ces ar e turned off. If your computer and attached device[...]

56 Adding Parts www .dell.com | support.dell.com 8 Place the computer cover on a level surface. computer cover cover latch back of computer[...]

Adding Parts 57 Looking Inside Y our Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against electrical shock, alway s un plug your computer from the electrical outlet before opening the computer cover . hard drive power supply sy [...]

58 Adding Parts www .dell.com | support.dell.com Sy stem Board memory module connectors (DDR1, DDR3) main power connector (J3J1) microprocessor connector (J2E1) fan connector (J1F1) back of computer microprocessor power connector (J5B1) battery socket (XBT9E1) PCI card slots (3) (PCI1, PCI2, PCI3) serial A T A connectors (2) (J8G2 and J8G1) front-p[...]

Adding Parts 59 Adding Cards CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . 1 Shut down the computer through the Start menu (see page 18). 2 Ensure that your computer and attached devi ces ar e turned off. If your computer and attached devices did not autom[...]

60 Adding Parts www .dell.com | support.dell.com Ensure that the car d is fully seated and that its bracket is within the car d slot. 9 Secure the filler brack et onto the end of th e card with the screw you r emoved in step 7. card cutout card card connector on sy stem board crossbar fully seated card not fully seated card bracket caught outside o[...]

Adding Parts 61 10 Connect any cables that should be attached to the card. See the documentation for the card for infor mation about the car d’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment. 11 Replace the computer cover (see page 78). NOTICE: T o conn[...]

62 Adding Parts www .dell.com | support.dell.com Removing an AGP Card 1 P ress the card lever towar d the PCI connector . 2 P ull the card up and out of the car d clip. Installing an AGP Card 1 T o add or r eplace the card, press the car d lev er toward the PCI connector and gently pr ess the card into the AGP connector until it clicks into place. [...]

Adding Parts 63 4 If your computer did not previo usly have an AGP car d installed, move the monitor cable to the VGA connector on the new card. 5 Replace the computer cover (see page 78). NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 6 Connect your computer and devices t[...]

64 Adding Parts www .dell.com | support.dell.com 5 Remove the computer cover . NOTICE: Before touching anything inside your computer , ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer . While you work , periodically touch an unpainted metal surface to dissipate any static el ectricity that could [...]

Adding Parts 65 9 Unpack the additional hard drive. 10 Check the jumper setting on the back of the second drive. Ensure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information). 11 Install the additional hard drive: a Insert hard-drive securing scr ews. b Place th[...]

66 Adding Parts www .dell.com | support.dell.com 14 Replace the computer cover . NOTICE: T o connect a network cable, first plug the cabl e into the network wall jack and then plug it into the computer . 15 Connect your computer and devices to elec trical outlets, and turn them on. See the documentation that came with the driv e for instructions on[...]

Adding Parts 67 7 P ress in the two insert tabs, and then push out the front-panel insert. top tab front panel release lever middle tab bottom tab side hinges (3)[...]

68 Adding Parts www .dell.com | support.dell.com 8 Connect the floppy-drive power cab le to the back of the drive. CAUTION: Match the colored str ip on the cable with pin 1 on the drive (pin 1 is marked as "1"). insert tabs (2) top bracket screw drive bracket floppy drive[...]

Adding Parts 69 9 Connect the data cable to the back of the dr ive and to the floppy drive connector on the system board (see page 58). 10 P osition the top of the floppy drive bracket so th at it is completely flush with the bottom of the upper drive bay , and then slide the fl oppy drive bracket forward into position. NOTE: The top of the floppy [...]

70 Adding Parts www .dell.com | support.dell.com 15 Connect your computer and devices to elec trical outlets, and turn them on. 16 After you turn on your computer , pr ess <F2> when you are prompted to enter setup mode. 17 Highlight Drive Configuration and press <Enter>. 18 Use the left and right arrows to change Diskette Drive A from N[...]

Adding Parts 71 6 Release and remove the front panel: a P ush the release lever to release the top tab. b Reach inside the computer and push the bottom tab towards you to r elease it (the middle tab releases automatically). c Rotate the front panel to separa te it from the side hinges. top tab front panel release lever middle tab bottom tab side hi[...]

72 Adding Parts www .dell.com | support.dell.com 7 P ull the two front-panel tabs towards you, and then push out the front-panel insert. 8 Ensure that the jumper setting on the new dr ive is set for "cable select" (see the documentation that came with the drive for information). 9 Remove two extra alignment scr ews, shown in th e illustra[...]

Adding Parts 73 11 Once the drive is in place, apply pressur e to ensure that the drive is fully seated. 12 Use the securing screw that came with the dr ive to attach the drive to the computer . NOTICE: Match the colored strip on the c able with pin 1 on the drive (pin 1 is mark ed as "1"). 13 Connect the power cable to the system board. [...]

74 Adding Parts www .dell.com | support.dell.com 17 Replace the computer cover (see page 78). NOTICE: T o connect a network cable, first plug the cabl e into the network wall jack and then plug it into the computer . 18 Connect your computer and devices to electr ical outlets, and then turn them on. See the documentation that came with the driv e f[...]

Adding Parts 75 Adding Memory Y ou can increase your computer memory by installing memory modules on the system boar d. NOTE: DDR 333 memory operates at 320 MHz when used wi th an 800-MHz front-side bus. DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size . This means that if you purchased your computer with 1[...]

76 Adding Parts www .dell.com | support.dell.com NOTICE: If you remove your original memory modules from the co mputer during a me mory upgrade, keep them separate from any new mo dules that you may have, even if you purchased the new modules from Dell. Y ou should install your original memory modu les in pairs either in connectors DIMM1 and DIMM2 [...]

Adding Parts 77 9 Align the notch on the bottom of the mo dule with the crossbar in the connector . NOTICE: T o avoid breaking the memory module, do not press near the midd le of the module. 10 Insert the module straight down into the connect or , ensuring that it fits into the vertical guides at each end of the connector . P ress firmly on the end[...]

78 Adding Parts www .dell.com | support.dell.com 11 Replace the computer cover (see page 78). NOTICE: T o connect a network cable, first plug the cabl e into the network wall jack and then plug it into the computer . 12 Connect your computer and devices to electr ical outlets, and then turn them on. 13 Click the Start button, right-click My Compute[...]

Appendix 79 Appendix Specifications Microprocessor Microprocessor type Intel ® P entium ® 4 Level 1 (L1) cache 8 KB first-level Level 2 (L2) cache 512-KB or 1-MB pipelined-burst, eight-way set associative, write-back SRAM Sy stem Information System chip set Intel 865PE or 865G DMA channels eight Interrupt levels 24 APIC mode System BIOS chip 4 Mb[...]

80 Appendix www .dell.com | support.dell.com Memory Architecture Dual Channel DDR SDR AM Memory connectors F our Memory capacities 128-, 256-, 512-MB or 1-GB Minimum memory 128-MB DDR SDR AM NOTE: Between 32 and 64 MB of sy stem memory may be allocated to support graphics, depe nding on sy stem memory size and other factors. Maximum memory 4 GB Mem[...]

Appendix 81 Ports and Connectors ( continued ) Internally accessible: P rimary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Serial A T A two 7-pin connectors Video T ype Integrated Intel Extreme Graphics controller Audio Audio controller ADI 1980 Network Network [...]

82 Appendix www .dell.com | support.dell.com Sy stem Setup Overview Use system setup as follows: • T o change the system configuration informat ion after you add, change, or r emove any hardwar e in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of[...]

Appendix 83 Viewing Settings 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo appe ars, press <F2> immediately . If you wait too long and the operating system lo go appears, continue to wait until you see the Microsoft ® W indows ® desktop. Then shut down your computer (see page 18) and try again. Sy stem Setup Screens S[...]

84 Appendix www .dell.com | support.dell.com Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Normal — (A vailable only for the current boot proc ess) The computer attempts to boot from the sequence of devices specified in system setup. • Diskette Drive — The computer attempts to boot from the[...]

Appendix 85 The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. 3 At the bottom of the menu, enter the number of the device that is to be used for the current boot only . Changing Boot Sequence for Future Boots 1 Enter system setup (see page 82). 2 Use the arrow keys to highlight the Boot Sequence [...]

86 Appendix www .dell.com | support.dell.com 9 After the Microsoft W indows desktop appears on your computer , shut down the computer through the Start menu (see page 18). NOTICE: T o disconnect a network cable, first unplug the cable from your compu ter and then unplug it from the network wall jack. 10 T urn off any attached devices and disconne c[...]

Appendix 87 5 Remove the computer cover (see page 78). 6 Locate the battery socket (see page 82). NOTICE: If you pry the battery out of its socket with a blunt object, be ca reful not to to uch the sy stem board with the object. En sure that the object is inserted between the battery and the socket before you attempt to pry out the batter y . Other[...]

88 Appendix www .dell.com | support.dell.com Dell T echnical Support Policy (U.S. Only) T echnician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, softwar e programs, and hardwar e drivers to the original defaul t configuratio[...]

Appendix 89 Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not e xpressly approved by Dell could void your author ity to operate this equipment. This device complies with P art 15 of the FCC R ules. Operation is subject to the following tw[...]

90 Appendix www .dell.com | support.dell.com FCC Identification Information The following information is provided on the de vice or devices covered in this document in compliance with FCC regulations: • Model numbers: DMC, MTC2 Company name: Dell Inc. One Dell W ay Round Rock, T exas 78682 USA 512-338-4400 Contacting Dell T o contact Dell electro[...]

Appendix 91 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 T ech Support toll-free: 0-800-4[...]

92 Appendix www .dell.com | support.dell.com Barbados General Support 1-800-534-3066 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 W ebsite: support.euro .dell.com E-mail for F rench Speaking Customers: support.euro .dell.com/be/fr/emaildell/ T echnical Support 02 481 92 88 T echnical Support F ax 02 481 92 95 Custo[...]

Appendix 93 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and T echnical Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com T echnical Support F ax 818 1350 T echnical Support (Dimension™ and Inspir[...]

94 Appendix www .dell.com | support.dell.com Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 02 2186 27 27 T echnical Support F ax 02 2186 27 28 Customer Care 02 2186 27 11 Customer Care F ax 02 2186 27 14 Switchboard 02 2186 27 11 [...]

Appendix 95 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 W ebsite: support.euro .dell.com E-mail: fin_support@dell.com E-mail Support (servers): Nordic_support@dell.com T echnical Support 09 253 313 60 T echnical Support F ax 09 253 313 81 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care [...]

96 Appendix www .dell.com | support.dell.com Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 W ebsite: support.euro .dell.com E-mail: tech_support_central_europe@dell.com T echnical Support 06103 766-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 P referred Accounts C[...]

Appendix 97 Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com E-mail: apsupport@dell.com T echnical Support (Dimension™ and Inspiron™) 2969 3188 T echnical Support (OptiPlex™, Latitude™, and Dell P recision™) 2969 3191 T echnical Support (P owerApp™, P owerEdge™, P owerConnect™, and P owerV aul[...]

98 Appendix www .dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 W ebsite: support.euro .dell.com E-mail: support.euro .dell. com/it/it/emaildell/ Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 Fa x 02 696 821 13 Switchboard 02 696 821 12 Corporate T echnic[...]

Appendix 99 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 T echnical Support outside of Japan (Dime[...]

100 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 7[...]

Appendix 101 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

102 Appendix www .dell.com | support.dell.com Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro .dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com T echnical Support 671 16882 R[...]

Appendix 103 St. Lucia General Support 1-800-882-1521 St. V incent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support (Dimension and Inspiron) toll-free: 1800 394 7430 T echnical Support (Optiplex, Latitude, and P recision) toll-free: 1800 394 7488 T [...]

104 Appendix www .dell.com | support.dell.com Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 W ebsite: support.euro .dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_supp[...]

Appendix 105 T rinidad/T obago General Support 1-800-805-8035 T urks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro .dell.com Customer Care website: support.euro .dell.com/uk /en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.[...]

106 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1[...]

Index 107 Index A audio . See sound B battery problems, 2 1 replacing, 8 6 BIOS, 82 booting to a USB device, 18 C CD drive adding, 7 0 problems, 2 2 CD-R W drive problems, 2 3 CDs copying, 1 6 Check Disk, 24 computer back view , 5 3 crashes, 2 6 - 2 7 front view , 5 1 restor e to previous operating state, 4 6 stops responding, 2 6 computer cover re[...]

108 Index 108 Index help files a c c e s s i n g , 9, 21 Hyper - Threading, 17 I IEEE 1394 problems, 2 9 Internet problems, 2 4 Internet connection about, 1 4 options, 1 4 setting up, 1 5 IRQ conflicts, 49 K key b o ard problems, 3 0 L lights back of computer , 3 9 diagnostic, 3 9 M memory adding, 7 5 messages error , 2 5 Microsoft License Label, 9[...]

Index 109 problems ( continued ) troubleshooting chart, 1 9 video and monitor , 3 6 volume adjusting, 3 5 P rogram Compatibility Wi z a r d , 2 7 R reinstalling W indows XP , 4 7 S safety instructions, 7 scanner problems, 3 4 screen. See mon itor settings system setup, 8 2 setup diagram, 9 shutting down your computer , 18 software Hyper - Threading[...]

110 Index 110 Index[...]