Dell R515 manual

Dell PowerEdge R515 Sy stems Hardware Owner’ s Manual Regulatory Model E12S Series and E13S Series Regulatory T ype E12S002 and E13S002 book.book Page 1 Tuesday , August 24, 2010 1:47 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR N IN G: A WARNING indicates a potential for property damage, personal injury , or death. ______________ ______ [...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 LCD Panel Features (Optional) . . . . . . . . . . . . . . 16 Home Screen . . . . . . . . . . . . . . . . . . . . 17 Setup Menu . . . . . . . . . . . .[...]

4 Contents Diagnostics Messages . . . . . . . . . . . . . . . . . . 55 Alert Messages . . . . . . . . . . . . . . . . . . . . . 55 Other Information Y ou May Need . . . . . . . . . . . . 56 2 Using the Sy stem Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . . . 57 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 57 Entering [...]

Contents 5 Sy stem Util ities Screen . . . . . . . . . . . . . . . 72 Sy stem and Setup Password Features . . . . . . . . . 72 Using the Sy stem Password . . . . . . . . . . . . 72 Using the Setup Password . . . . . . . . . . . . . 75 Embedded Sy stem Management . . . . . . . . . . . . 76 Baseboard Management Controller Configuration . . . 77 Enter[...]

6 Contents Installing a Hard Drive . . . . . . . . . . . . . . . 89 Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90 Installing a Hard Drive Into a Hard-Drive Carrier . . . . . . . . . . . . . . . . . 91 Internal Hard Drives . . . . . . . . . . . . . . . . . . . 91 Removing an Internal Hard-Drive Bay . . . . . . [...]

Contents 7 Expansion Card Installation Guidelines . . . . . . 111 Installing an Expansion Card . . . . . . . . . . . . 113 Removing an Expansion Card . . . . . . . . . . . 115 Removing an Expansion-Card Riser . . . . . . . . 116 Installing an Expansion-Card Riser . . . . . . . . . 118 Integrated Storage Controller Card . . . . . . . . . . . 119 Rem[...]

8 Contents Installing the Cont rol-Panel Module–LED . . . . 139 Control Panel Assemb ly—LCD (Optional) . . . . . . . 140 Removing the Control Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 140 Installing the Cont rol Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 141 Removing the Control Panel Assembly . . . [...]

Contents 9 T roubleshooting a Wet Sy stem . . . . . . . . . . . . . 160 T roubleshooting a Damaged Sy stem . . . . . . . . . . 162 T roubleshooting the Sy stem Battery . . . . . . . . . . . 162 T roubleshooting Power Supplies . . . . . . . . . . . . 163 T roubleshooting Sy stem Cooling Problems . . . . . . . 163 T roubleshooting a Fan . . . . . . .[...]

10 Contents Selecting Devices for T esting . . . . . . . . . . . 179 Selecting Diagnostics Options . . . . . . . . . . 17 9 Viewing Information and Results . . . . . . . . . 180 6 Jumpers and Connectors . . . . . . . . . . . . 181 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 181 Sy stem Board Connectors . . . . . . . . . . . . . . . 182 [...]

About Y o ur Sy stem 11 1 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes provide access to system features during startup. Key stroke Description <F2> Enters the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. <F10> Enters System Service s ,[...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and I ndicators (Eight–Hard-Drive Sy stem) Item Indicator , Button, or Connector Icon Description 1P o w e r - o n i n d i c a t o r / power button The power -on indicator lights when the system power is on. The power button controls the DC power supply ou[...]

About Y o ur Sy stem 13 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to [...]

14 About Y our Sy stem Figure 1-2. Front-Panel Features and I ndicators (T welve–Hard-Drive Sy stem) 8 Hard drives Up to eight 3.5-inch or 2.5-inch, hot-swappable SAS or SA T A drives. 9 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRA C6 Enterprise card MAC[...]

About Y o ur Sy stem 15 2 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights (Optional)" on page 25 . 3P o w e r - o n i n d i c a t o r / power button The power -on indicator lights when the system powe r is on. The power button controls the DC power supply [...]

16 About Y our Sy stem LCD Panel Features (Optional) NOTE: This section is ap plicable onl y to eight–hard-drive sy stems. The system's LCD panel provi des system information and statu s and error messages to signify when the system i s operating correctly or when the system needs attention. See "LCD Status Message s (Optional) " o[...]

About Y o ur Sy stem 17 Home Screen The Home screen displays user -config urable information about the system . This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if ther e are no error messages. Pr[...]

18 About Y our Sy stem Setup Menu View Menu Option Description BMC or DR AC NOTE: If an iDRAC6 Express card is installed on the sy st em, the BMC option is replaced by DRAC. Select DHCP or Static IP to configur e the network mode. If Static IP is selected, the available fie lds are IP , Subne t ( Sub ), and Gateway ( Gtw ). Sel ect Setup DNS to ena[...]

About Y o ur Sy stem 19 Hard-Drive Indicator Patterns Figure 1-4. Hard-Drive Indicators Number Displays the Asset tag or the Service T ag for the system . P ower Displays the power output of the system in BTU/hr or W atts. The display format can be configured in the Set home submenu of the Setup menu (see "Setup Menu" on page 18). T emper[...]

20 About Y our Sy stem Back-Panel Features and Indicators F igure 1-5 shows the controls, indicators , and connectors located on the back panel of the system. Figure 1-5. Back-Panel Features and Indicators Drive-Status Indicator Pattern Condition Blinks green two times per second Id entify drive/pr eparing for removal Off Drive ready for insertion [...]

About Y o ur Sy stem 21 Item Indicator , Button, or Connector Icon Description 1 Serial connector Connects a serial device to the system. 2 Video connector Connects a VGA display to the system. 3i D R A C 6 E n t e r p r i s e port (optional) Dedicated management port for the optional iDR AC6 Enterprise card. 4 VFlash media slot (optional) Connects[...]

22 About Y our Sy stem 9S y s t e m s t a t u s indicator Lights blue during normal system operation. Both the systems management software and the identification but tons located on the front and back of the syste m can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. [...]

About Y o ur Sy stem 23 Guidelines for Connecting Optional External Devices • T urn off power to the system and external devices before attaching a new external device. T urn on any external devices before turning on the system (unless the documentation for th e device specifies otherwise). • Ensure that the appropriate driver for the attached [...]

24 About Y our Sy stem Power Indicator Codes The power supplies have an indicator that shows whether power is pr esent or whether a power fault has occurred. • Not lit—AC power is no t connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply , and that the powe r supply is operational. Whe n the [...]

About Y o ur Sy stem 25 Diagnostic Lights (Optional) NOTE: This section is applicable to twelve–hard-drive sy stems. The four diagnostic indicator lights on the system front panel displ ay error codes during system startup. T able 1-1 lists the causes and possible corrective actions associated with these codes. A hi ghlighted circle indicates the[...]

26 About Y our Sy stem Hard drive failure. Ensure that t he diskette drive and hard driv e are properly conne cted. See "Hard Drives" on page 87 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 158. No memory modules detected. See "T roubleshooting Sy[...]

About Y o ur Sy stem 27 LCD Status Messages (Optional) NOTE: This section is applicable only to eight–hard-drive sy stems. The system's control panel LCD provides status me ssages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a no rmal operating condition, and lig hts am[...]

28 About Y our Sy stem E1114 Ambi ent Temp exceeds allowed range. Ambient temperatur e has a reached a point outside of the allowed range. See "T roubleshooting System Cooling P roblems" on page 163. E1116 Memo ry disabled, temp above range. Power cycle AC. Memory has ex ceeded allowable temperature and has been disabled to prevent damage[...]

About Y o ur Sy stem 29 E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regu lator has failed. Reseat the processor(s). See "T roubleshooting P rocessors" on page 174. If the problem persists, see "Getting Help" on page 187. E122C CPU Po wer Fault. Power cycle AC. A power fault was detected when po[...]

30 About Y our Sy stem E1410 Syst em Fatal Error detected. Specified processor has an internal error . The error may or may not have been caused by the processor . Remove AC power to the system for 10 seconds and restart the system. If the problem pe rsists, see "Getting Help" on page 187. E1414 CPU # temp exceeding range. Check CPU heats[...]

About Y o ur Sy stem 31 E1420 CPU Bus parit y error. Power cycle AC. The system BIOS has reported a processor bus parity error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 187. E1422 CPU # machine check error. Power cycle AC. The system BIOS has rep ort ed a ma [...]

32 About Y our Sy stem E1620 Powe r Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply . If the problem persists, see "T roubleshooting Po w e r S u p p l i e s " o n page 163. E1624 Lost power supply redundan[...]

About Y o ur Sy stem 33 E1711 PCI pa rity error on #. Review & clear SEL. The system BIOS has reported a PCI parity error on a component that re sides in PCI configuration space at bus ##, device ##, function ##. Remove and r eseat the PCIe expa nsion cards. If the problem persists, see "T roubleshooting Expansion Cards" on page 172. [...]

34 About Y our Sy stem E1920 iDRA C6 Upgrade Failed The iDR AC6 Express Card is not installed properly or the card is bad. Reseat the iDR AC6 Express Car d. If the problem persists, see "Getting Help" on page 187. E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If the problem persists, replace[...]

About Y o ur Sy stem 35 E2012 Memory configured but unusable. Check DIMMs. Memory configured, but is unusable. See "T roubleshooting System Memory " on page 165. E2013 BIOS unabl e to shadow memory. Check DIMMs. The system BIOS failed to copy its flash image into memory . See "T roubleshooting System Memory " on page 165. E2014 [...]

36 About Y our Sy stem E2018 Prog rammable Timer error. Power cycle AC. P rogrammable interval timer error . Remove AC power to the system for 10 seconds and restart the system. If the problem pe rsists, see "Getting Help" on page 187. E2019 Pari ty error. Power cycle AC. P arity error . Remove AC power to the system for 10 seconds and re[...]

About Y o ur Sy stem 37 E201E POST m emory test failure. Check DIMMs. BIOS POST memory test failur e. See "T roubleshooting System Memory " on page 165. If the problem persists, see "Getting Help" on page 187. E2020 CPU configuration failure. Check screen message. P rocessor configuration failur e. Check screen for specific erro[...]

38 About Y our Sy stem E2112 Memo ry spared on DIMM ##. Power cycle AC. The system BIOS has spared the memory because it has determined the memory had too many errors. "##" repr esents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. If the problem pe rsists, see "T rouble[...]

About Y o ur Sy stem 39 Solving Problems Describe d by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. F or e xample, if the code E1418 C PU_1_Presence appears, you know that a processo r is not installed in socket 1. Y ou might be able to determine the prob lem if multiple[...]

40 About Y our Sy stem Any of these actions will r emove fa ult messages, and ret urn the status indicators and LCD colors to the normal state. Mess ages will r eappear under the following cond itions: • The sensor returns to a normal state but fails again, resulting in an e wS E L e n t r y . • The system is reset and new error events are dete[...]

About Y o ur Sy stem 41 Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system still runs, but without node interleavin[...]

42 About Y our Sy stem BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists[...]

About Y o ur Sy stem 43 CPUs with different cache sizes detected. Mismatched processors have been installed in the system. Ensure that all processors have the same cache size, number of cores and logical processor s, and powe r rating. Ensure that the processors are properly inst alled. See "Processors" on page 128. CPUs with different co[...]

44 About Y our Sy stem DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105. Embedded [...]

About Y o ur Sy stem 45 Keyboard fuse has failed Overcurrent detected at the keyboar d connector . See "Getting Help" on page 187. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports ar e disabled in th[...]

46 About Y our Sy stem Memory set to minimum frequency. The memory fr equency may be intentionally set lower for power conservation. If not an intentional sett ing, check any other system messages for possible causes. The curr ent memory configuration may support only the minimum frequency . Ensure that your memory configuration supports the higher[...]

About Y o ur Sy stem 47 No boot sector on hard drive. Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard drive configuration settings in the System Setup program. See "Using the System Setup Pr og r a m a n d UEFI Boot Manager" on page 57. If necessary , install the operating sys[...]

48 About Y our Sy stem Read fault Requested sector not found The operating system cannot read from the har d drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the o ptical medium , USB medium, or USB device. Ensure tha t the USB cables, SAS/SA T A backplane [...]

About Y o ur Sy stem 49 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignored. If me mory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the [...]

50 About Y our Sy stem Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot. Replace the memory module. See "System Memory" on page 104. Time-of-day clock stopped F aulty battery or faulty chip. See "T roubleshooting the System Battery" on page 162. Time-of-day not s[...]

About Y o ur Sy stem 51 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The optional iDR AC6 Enterprise card flash memory or BMC SPI flash may be corrupted. Restart the system and upda[...]

52 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105. Unused memory [...]

About Y o ur Sy stem 53 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sy[...]

54 About Y our Sy stem Write fault Write fault on selected drive F aulty USB device, USB medium, optical drive assembly , hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane , or SA T A cables are properly connected. See "T roubleshooting a USB Device" on page 158, "T roubleshooti[...]

About Y o ur Sy stem 55 W arning Messages A warning messa ge alerts you to a po ssible prob lem and prompts you to respond befor e the system continues a task. F o r example, befor e you format a disk ette, a message warns you that you may lose all data on the disk ette. W arning messages usually interrupt th e task and requir e you to respond by t[...]

56 About Y our Sy stem Other Information Y ou May Need WAR N IN G: See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution des cribes how to install your system into a rack. •T h e Get[...]

Using the Sy stem Setup Program and UEFI Boot Manager 57 2 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardwar e • View[...]

58 Using the Sy stem Setup Program and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P ress <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem does not respond until the USB keyboard is active. If your operating system begins to load befor e you pr ess <F2>, [...]

Using the Sy stem Setup Program and UEFI Boot Manager 59 Sy stem Setup Options Main Screen Figure 2-1. Sy stem Setup Program Main Screen NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective optio ns in the following sections, where appli[...]

60 Using the Sy stem Setup Program and UEFI Boot Manager SA T A Settings (Optional) See "SA T A Settings Screen (Optional)" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Scr een" on page 64. PCI IRQ Assignment Displays a scr een to change the IRQ assigned to[...]

Using the Sy stem Setup Program and UEFI Boot Manager 61 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays the system memory size. System Memory T y pe Displa ys the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory T est[...]

62 Using the Sy stem Setup Program and UEFI Boot Manager SA T A Settings Screen (Optional) DRA M Prefetcher ( Enabled default) When Enabled , it turns on the DRAM pr efetch unit in the Northbridge. When Disabled , it prevents DR AM refer ences from triggering DRAM prefetch r equests. Hard wa re Prefe tc h Tr a i n i n g o n S o f t w a r e P refetc[...]

Using the Sy stem Setup Program and UEFI Boot Manager 63 Boot Settings Screen Po r t D ( Off default) Aut o enables BIOS support for the device attached t o SA T A port D. Off disabl es BIOS support for the device. Po r t E ( Off default) Aut o enables BIOS support for the device attached t o SA T A port E. Off disables BIOS support for the device.[...]

64 Using the Sy stem Setup Program and UEFI Boot Manager Integrated Devices Screen Option Description Integrated SAS Controller ( Enabled default) Enables or disables the integrat ed storage controller . User Accessible USB Po r t s ( All P orts On default) Enables or disables the user -a ccessible USB ports. Options are All P orts On , Only Back P[...]

Using the Sy stem Setup Program and UEFI Boot Manager 65 PCI IRQ Assignments Screen Serial Communication Screen Option Descript ion Embedded X -treme PCI Adapter ( IRQ 5 default) Use the <+> and <-> k eys to manually select an IRQ for a given dev ice, or select Default to allow th e BIOS to select an IRQ value at system startup. Slot 2:[...]

66 Using the Sy stem Setup Program and UEFI Boot Manager Embedded Server Manage ment Screen Fa i l s a f e B a u d R a t e ( 115200 default) Displays the failsafe baud rate used for console redir ection. BIOS attempts to determine the baud rate automatically . This failsafe baud rate is used only if the attempt fails. This rate should not be adjust[...]

Using the Sy stem Setup Program and UEFI Boot Manager 67 Power Manageme nt Screen Sy stem Security Screen Option Descripti on Po w e r Management ( OS Control default) Options are OS Control , Active P o wer Controll er , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pr e-configures the power setti ngs on this scr een[...]

68 Using the Sy stem Setup Program and UEFI Boot Manager Setup P ass word Restricts access to the System Setup program by using a setup password. NOTE: See "Using the Sy stem Password" on page 72 for more information. P assword Status ( Unlocked default) When Setup P assword is assigned and this field is Loc ked , the system password cann[...]

Using the Sy stem Setup Program and UEFI Boot Manager 69 Exit Screen P ress <Esc> to exit the System Setup program; the Exit screen displays: • Save changes and exit • Discard changes and exit • Return to Setup P ower Button ( Enabled default) If Enable d , the power button can turn the system's power off and on. On an AC PI-compli[...]

70 Using the Sy stem Setup Program and UEFI Boot Manager Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operat ing sy stems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must [...]

Using the Sy stem Setup Program and UEFI Boot Manager 71 UEFI Boot Manager Screen UEFI Boot Settings Screen Option Descript ion Continue The system attempts to boot to devices starting with the first item in the boot or der . If the boot attempt fails, the system continues with the ne xt item in the boot order until the boot is successful or no mor[...]

72 Using the Sy stem Setup Program and UEFI Boot Manager Sy stem Utilities Screen Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password" on page 184. Y our system is shipped witho u t the sy stem password featur e enabled in B IOS. CAUTION: The password features provide a basic level of s[...]

Using the Sy stem Setup Program and UEFI Boot Manager 73 When a system password is not assigned and the password jumper on the system board is in the enabled position, System P assword is Not Enabl ed and P assword Status is Unlocked . T o assign a system password: 1 Ve r i f y t h a t Pa s s w o r d S t a t u s is Unlocked . 2 Highlight the System[...]

74 Using the Sy stem Setup Program and UEFI Boot Manager T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Delete>. 2 T yp e your password and press <Ctrl><Enter>. When P assword Status is Lock ed , you must type the password and press <Enter> when prompted at reboot. If[...]

Using the Sy stem Setup Program and UEFI Boot Manager 75 Using the Setup Password Assigning a Setup Password Y ou can assign a setup passwor d only when the Setup P assword is Not Enabled . T o assign a setup password, highlight the Setup P assword option and press the < +> or <–> key . The system prompts you to enter and verify the p[...]

76 Using the Sy stem Setup Program and UEFI Boot Manager Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select System Security . 2 Highlight Setup P assword , press <Enter> to acce ss the setup passwor d window . Press <Enter> twice to cl ear the existing setup password. The setting changes to Not E[...]

Using the Sy stem Setup Program and UEFI Boot Manager 77 Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC utility is replaced by the iDRAC6 utility . The BMC enables configuring, monitoring , and r ecovery of systems r emotely . BMC provides the following features: • Uses the syste[...]

78 Using the Sy stem Setup Program and UEFI Boot Manager iDRAC6 Configuration Utility The iDRA C 6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parame ters for the optional iDRA C6 and for the managed server . The iDRA C6 Configuration Utility enable s you to: • Configure, enable, or disable the iD[...]

Installing Sy stem Components 79 3 Installing Sy stem Components Recommended T ools • Key to the system k eylock • #1 and #2 Phillips screwdrivers • T10 T orx screwdriver • W rist gr ounding strap Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple[...]

80 Installing Sy stem Components Figure 3-1. Inside the Sy stem (Eight–Hard-Drive Sy stem) 1 control panel board 2 SAS backplane 3 power supply cooling fan 4 expansion-card riser 5 power supply bay s (2) 6 cooling shroud 7 heat sink/processor (2) 8 me mory modules (8) 9 sy stem cooling fans (4) 10 optical drive (optional) 11 hard drives (8) 6 5 8[...]

Installing Sy stem Components 81 Figure 3-2. Inside the Sy stem (T welve–Hard-Drive Sy stem) 1 power supply cooling fan 2 internal hard drives (2) 3 expansion-card riser 4 power supply bay s (2) 5 cooling shroud 6 heat sink/processor (2) 7 memory modules (8) 8 sy stem cooling fans (4) 9 SAS backplane 10 hard drives (12) 5 4 8 9 10 7 1 3 6 2 book.[...]

82 Installing Sy stem Components Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. Removing the Front Bezel 1 Using the system key , unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate t[...]

Installing Sy stem Components 83 Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 F it the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See F igure 3-3. Opening and Closing the Sy stem WAR N IN G: Whenever you need to lift the sy st em, get others to assist you. T o avoid injury, do not[...]

84 Installing Sy stem Components Figure 3-4. Removing and Replacing the Sy st em Cover (Eight–Hard-Drive Sy stem) 1 sy stem cover latch 2 latch release lock 1 2 book.book Page 84 Tues day, August 24, 2010 1:4 7 PM[...]

Installing Sy stem Components 85 Figure 3-5. Removing and Replacing the Sy st em Cover (T welve–Hard-Drive Sy stem) Closing the Sy stem 1 Lift the latch on the system cover . 2 Place the cover onto the chassis and offs et it slightly back so that the two hooks on the back edge of the cover fi t the corr esponding tabs on the back edge of the chas[...]

86 Installing Sy stem Components Cooling Shroud The cooling shroud directs airflow from the cooling fans over the syst em processor(s) and memory module(s ). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product [...]

Installing Sy stem Components 87 Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple repairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not au[...]

88 Installing Sy stem Components Figure 3-7. Removing and Installing a Hard-Drive Blank Installing a Hard-Drive B lank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the release lever clicks into place. See F igure 3-7. Removing a Hard Drive 1 If applicabl e, remove the front bezel. See "Removing t[...]

Installing Sy stem Components 89 Figure 3-8. Removing and Installing a Hard Drive Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SA T A backplane. CAUTION: When installing a hard drive, ensure t hat the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting t[...]

90 Installing Sy stem Components 4 W ith the lever on the hard drive carrier open, slide the har d drive into the drive bay until the carrier contacts the backplane. See F igure 3-8. 5 Close the handle to lo ck the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive ca rrier and s[...]

Installing Sy stem Components 91 Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See F igure 3-9. 2 Align the holes on the hard drive with the holes on the hard-drive carrier . When aligned correctly , the back of the hard drive will be flush with[...]

92 Installing Sy stem Components Figure 3-10. Removing and Installing an Internal Hard-Drive Bay 1 internal hard drives (2) 2 release latch 3 internal hard-drive bay 4 support bracket 2 3 1 4 book.book Page 92 Tues day, August 24, 2010 1:4 7 PM[...]

Installing Sy stem Components 93 Installing an Internal Hard-Drive Bay CAUTION: Many repa irs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is[...]

94 Installing Sy stem Components Figure 3-11. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay *Screws ar e supplied along with the hard drives or dered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the har d drive into the intern al har d-drive bay with the connector end of the drive a t the back,[...]

Installing Sy stem Components 95 Optical Drive (Optional) An optional slimline SAT A DV D - R OM o r DV D+ / - RW optical drive slides into the front panel and connects to the SA T A controller on the system board. NOTE: The twelve–hard-drive sy stems support only an external USB o p tical drive. NOTE: DVD devices are data only . Removing an Opti[...]

96 Installing Sy stem Components Figure 3-12. Removing and In stalling the Optical Drive Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and [...]

Installing Sy stem Components 97 6 Slide in the optical drive unti l the latch snaps into place. 7 Connect the optical drive cable to the back of the drive. Y ou must route these cables properly through the tabs on the system chassis to prevent them from being pinched or crimped . See F igure 3-1. 8 Connect the data cable to the system board and th[...]

98 Installing Sy stem Components Removing a Cooling Fan WAR N IN G: The cooling fan can continue to spin for some time after the sy stem has been powered down. Allow time for the fan to stop spinning before removing it from the sy stem. WAR N IN G: Do not attempt to operate the sy stem without the cooling fans. CAUTION: Many repairs may only be don[...]

Installing Sy stem Components 99 Figure 3-13. Removing and Installing a Fan (Eight–Hard- Drive Sy stem) 1 fans (5) 2 release tab 3 fan cable 1 2 3 book.book Page 99 Tues day, August 24, 2010 1:4 7 PM[...]

100 Installing Sy stem Components Figure 3-14. Removing and Installing a Fan (T welve–Hard-Drive Sy stem) 1 fans (5) 2 release tab 3 fan cable 1 2 3 book.book Page 100 Tuesday, A ugust 24, 2010 1:47 PM[...]

Installing Sy stem Components 101 Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple repairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not author[...]

102 Installing Sy stem Components Power Supplies Y our system supports 750 W power supply . NOTE: The maximum output power (shown in watts) is listed on the power supply label. If two power supplies ar e installed, the second power supply p rovides hot-swappable, power redundancy . When a power supp ly is removed with the system powered on, the ful[...]

Installing Sy stem Components 103 Figure 3-15. Removing and Installing a Power Supply Installing a Power Supply 1 V erify that both power supplies ar e of the same type and have the same maximum output power . NOTE: The maximum output power (show n in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until th[...]

104 Installing Sy stem Components 3 Connect the power cable to the power supply an d plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the V elcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply in a sy stem with two power supplies, allow several seconds for the sy stem [...]

Installing Sy stem Components 105 The maximum memory that is supported on your system varies according to the types and sizes of mem ory modules being used: • Single-rank, dual-ra nk, and qu ad-rank RDIMMs of s izes 2 GB, 4 GB, 8 GB, and 16 GB are supporte d for a total of up to 128 GB. • 1 GB, 2 GB, and 4 GB UDIMMs are supported for a total of[...]

106 Installing Sy stem Components – F or dual-rank memory module s: • One memory module per chan nel supports up to 1333 MHz. • T wo memory modules per channel support up to 1067 MHz. – F or quad-rank memory modules: • One memory module per chan nel supports up to 1333 MHz. • T wo memory modules per channel ar e limited to 800 MHz, rega[...]

Installing Sy stem Components 107 T able 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Module Size Memory Sockets Single Processor Dual Processor 13 24P h y s i c a l Memory (GB) Availa ble Memory (GB) Phy sical Memory (GB) Available Memory (GB) 2 GB X X XX X XX 2 4 8 all 4 8 16 all 4 GB X X XX X XX 4 8 16 all[...]

108 Installing Sy stem Components Installing Memory Modu les WAR N IN G: The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repa[...]

Installing Sy stem Components 109 Figure 3-16. Removing and Installing a Memory Module 7 Align the memory module's edge conn ector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment key that allows you to install the memory module in the socket in onl[...]

110 Installing Sy stem Components 12 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 13 Start up the system, press <F2> to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already chan ged the value to reflect[...]

Installing Sy stem Components 111 6 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 87. 7 Close the system. See "Closing the System" on page 85. 8 Reconnect the system and periphera ls to their power sources, and turn them on. Expansion Cards and Ex pansion-Card Risers Y our system supports up to four PC[...]

112 Installing Sy stem Components T able 3-4. Expansion-Card Installation Priority for Riser 2 T able 3-3. Expansion-Card Installation Priority for Riser 1 Card Priority Card T ype Slot Priority Max Allowed 25-W Card 1P E R C S 3 0 0 * 1 , 2 2 Y 2 PERC H800 3, 2 2 Y 3H P C C 2 , 1 2 Y 4 F ibre Channel 2, 1 2 Y 51 0 G b N I C 2 , 1 2 Y 6 All other N[...]

Installing Sy stem Components 113 Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not au[...]

114 Installing Sy stem Components Figure 3-17. Removing and Installing an Expansion Card 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 1 expansion-card riser 2 expansion-card[...]

Installing Sy stem Components 115 Removing an Expans ion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

116 Installing Sy stem Components Removing an Expansion -Card Riser CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

Installing Sy stem Components 117 Figure 3-18. Removing and Installing an Expansion-Card Riser 1 integrated storage controller slot 2 riser guides (2) 3 expansion-card riser 4 expansion card slot 5 riser guide posts (2) 6 expansion-card riser slots (2) 6 1 2 3 5 4 book.book Page 117 Tuesday, A ugust 24, 2010 1:47 PM[...]

118 Installing Sy stem Components Installing an Expa nsion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is n[...]

Installing Sy stem Components 119 Integrated Storage Controller Card Y our system includes a dedicated expa nsion-car d slot on the riser for an integrated SAS or RAID controller card that provides the integrated storage subsystem for your system’s hard dr ives. The controller supports SAS and SA T A hard drives a nd also enabl es yo u to set up [...]

120 Installing Sy stem Components Figure 3-19. Removing and Instal ling the Storage Controller Card 1 storage connector 2 expansion-card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever (blue) 1 2 3 6 5 4 book.book Page 120 Tuesday, A ugust 24, 2010 1:47 PM[...]

Installing Sy stem Components 121 Installing the Stor age Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing tha[...]

122 Installing Sy stem Components 10 Replace the expansion card. See "Installing an Expansion Card" on page 113. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card (Optional) Installing an iDRA[...]

Installing Sy stem Components 123 Figure 3-20. Removing and Inst alling an iDRAC6 Express Card 7 Reinstall all expansion cards in the expa nsion-card riser . See "Installing an Expansion Card" on page 113. 8 Close the system. See "Closing the System" on page 85. 9 Reconnect the system and periphera ls to their power sources, and[...]

124 Installing Sy stem Components 3 Pu ll back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the re tention standoff. See F igure 3-20. As the holder r eleases from the st andoff, the connector under the card disengages from the system board connector . 4 Angle the card so that the notch on th e c[...]

Installing Sy stem Components 125 Figure 3-21. Removing and Instal ling an iDRAC6 Enterprise Card 7 If applicable, ins tall the VFlash media ca rd. See "Installing a VFlash Media Card" on page 127. 8 Close the system. See "Closing the System" on page 85. 9 Reconnect the system and periphera ls to their power sources, and turn th[...]

126 Installing Sy stem Components Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is [...]

Installing Sy stem Components 127 VFlash Media (Optional) The VFlash media card is a Secure Di gital (SD ) card that plugs into th e iDRA C6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 W ith the label side facing up, insert the contact-pin end of the SD[...]

128 Installing Sy stem Components 4 Insert the USB memory key into the USB connector . See F igure 3-22. 5 Close the system. See "Closing the System" on page 85. 6 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been[...]

Installing Sy stem Components 129 3 Open the system. See "Opening the System" on page 83. 4 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 86. WAR N IN G: The heat sink and processor are hot to touch for some time after the sy stem has been powered down. Allow the heat sink and processor to cool before han[...]

130 Installing Sy stem Components Figure 3-23. Removing and Installing the Heat Sink 10 Rotate the processor shield upward and out of the way . See F igure 3-24. 11 Lift the processor out of the sock et and leave the re lease lever up so that the socket is r eady for the new processor . CAUTION: Be careful not to bend any of the pins on the ZIF soc[...]

Installing Sy stem Components 131 Figure 3-24. Removing and Installing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket-release lever 2 1 6 3 4 5 book.book Page 131 Tuesday, A ugust 24, 2010 1:47 PM[...]

132 Installing Sy stem Components Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not authoriz[...]

Installing Sy stem Components 133 10 Using a #2 Phillips screwdriver , tighten the heat-sink retention screws. See F igure 3-23 . 11 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 87. 12 Close the system. See "Closing the System" on page 85. 13 Reconnect the system to its electrical outlet and turn the [...]

134 Installing Sy stem Components Figure 3-25. Replacing the Sy stem Battery 4 If installed, remove the e x pansion card from the e xp ansion-card slot. See "Removing an Expansion Card" on page 115. 5 If installed, remove the storage cont roller car d. See "Re moving the Storage Controller Card" on page 119. 6 Remove the expansi[...]

Installing Sy stem Components 135 9 P ress the battery toward the negative side of the connector and lift it out of the securing tab. 10 Support the battery connecto r by pressing down firmly on the positive side of the connector . 11 Hold the new battery with the "+" fa cing the plastic connector on the system board and slide it under th[...]

136 Installing Sy stem Components RAID Battery (Optional) Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to serv[...]

Installing Sy stem Components 137 Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

138 Installing Sy stem Components 5 Remove the scr ew securing the power button board to the contr ol-panel module. See F igure 3-27. 6 Remove the power button board and power button from the control-panel module. Figure 3-27. Removing and Inst alling the Control Panel—LED 1 bracket 2 control-panel cable 3 power button board 4 power button 5 cont[...]

Installing Sy stem Components 139 Installing the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing t[...]

140 Installing Sy stem Components Control Panel Assemb ly—LCD (Optional) NOTE: This section applies to eight–hard-drive sy stems only . NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Contr[...]

Installing Sy stem Components 141 Installing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing[...]

142 Installing Sy stem Components 5 Disconnect the disp lay module cable from th e control panel board. See F igure 3-28. 6 Remove the two screws that secur e th e control panel board to the system chassis and remove the boar d. Figure 3-28. Removing and Installing the Control Panel—LCD 1 slot 2 control panel cable 3 USB memory key connector 4 po[...]

Installing Sy stem Components 143 Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that [...]

144 Installing Sy stem Components 3 Open the system. See "Opening the System" on page 83. CAUTION: T o prevent damage to the drives and backplane, you must remove the hard drives from the sy stem before removing the backplane. CAUTION: Y ou must note the number of each hard drive and temporarily label them before removal so that you can r[...]

Installing Sy stem Components 145 Figure 3-29. Removing and Installing a SAS Backplane (Eight–H ard-Drive Sy stem) 1 backplane retention latches (2) 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 6 retention hooks (4) 2 3 1 4 6 5 book.book Page 145 Tuesday, A ugust 24, 2010 1:47 PM[...]

146 Installing Sy stem Components Figure 3-30. Removing and Installing a SA S Backplane (T welve–Hard-Drive Sy stem) 1 SAS backplane 2 backplane retention latches (2) 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables (2) 9 USB cable 10 SAS backplane [...]

Installing Sy stem Components 147 Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not au[...]

148 Installing Sy stem Components Power Distribution Board The power distribution board is located on your system dir ectly behind the power supply fan module. See F igure 3-32. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs [...]

Installing Sy stem Components 149 11 P u ll the blue tab, lift the power distribution board, and move it towar d the front of the system to di sengage from the tabs on the power supply bay . See F igure 3-31 and F igure 3-32. Figure 3-31. Removing and Installing the Po wer Distribution Board (Eight– Hard-Drive Sy s tem) 1 screws (4) 2 power suppl[...]

150 Installing Sy stem Components Figure 3-32. Removing and Installing the Power Distribution Board (T welve–Hard- Drive Sy stem) 1 screws (3) 2 power supply connector 3 power -interposer board 4 blue tab 5 power -distribution board 6 fan module cable connector 6 2 1 5 4 3 book.book Page 150 Tuesday, A ugust 24, 2010 1:47 PM[...]

Installing Sy stem Components 151 Replacing the Power Distribution Boar d CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing tha[...]

152 Installing Sy stem Components Sy stem Board Removing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t h[...]

Installing Sy stem Components 153 11 Remove the nine screws securing the system boar d to the chassis and then slide the system board assembly to war d the front end of the chassis. CAUTION: Do not lift the sy stem board assembly by grasping a memory module, processor , or other components. 12 Grasp the system board assembly b y the edges and lift [...]

154 Installing Sy stem Components Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not au[...]

Installing Sy stem Components 155 13 If applicable, install the iDR AC6 En terprise card. See "Installing an iDR AC6 Enterprise C ard" on page 124. 14 If applicable, ins tall the iDRA C6 Express card. See "Installing an iDR AC6 Express Card" on page 122. 15 Replace the cooling shroud. See "I nstalling the Cooling Shroud&quo[...]

156 Installing Sy stem Components book.book Page 156 Tuesday, A ugust 24, 2010 1:47 PM[...]

T roubleshooting Y our Sy stem 157 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and suppo[...]

158 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power connections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 Run the appropriate online diagnostic test. See " Using Online Diagnostics" on page 177. If the tests run su ccessfully , the prob lem is[...]

T roubleshooting Y our Sy stem 159 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 187. T roubleshooting a Serial I/O De[...]

160 T roubleshooting Y our Sy stem • Change the auto-negotiation setting, if p ossible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC' s documentation[...]

T roubleshooting Y our Sy stem 161 • VFlash media car ds • USB memory k eys • NI C ha rd wa re ke y • Expansion-car d riser • Integrated storage controller car d •i D R A C 6 E x p r e s s c a r d •i D R A C 6 E n t e r p r i s e c a r d • P ower supplies •F a n s • P rocessors and heat sinks •M e m o r y m o d u l e s 4 Let t[...]

162 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is[...]

T roubleshooting Y our Sy stem 163 3 Reconnect the system to the electric al outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not corr ect in the System Setup program, replace the battery . See "Repl acing the System Battery" on page 133. If the problem is not resolved by r e placing the battery , [...]

164 T roubleshooting Y our Sy stem Ensure that none of the following conditions exi s t: • System cover , cooling shroud, drive blan k, power supply blank, or front or back filler pa nel is removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables insid e the system obst ruct airflow . • An individual cooling [...]

T roubleshooting Y our Sy stem 165 T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is no[...]

166 T roubleshooting Y our Sy stem 9 Reseat the memory modules in thei r sockets. See "Installing Memory Modules" on page 108. 10 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 87. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electric al outlet, and [...]

T roubleshooting Y our Sy stem 167 T roubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that [...]

168 T roubleshooting Y our Sy stem T roubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is no[...]

T roubleshooting Y our Sy stem 169 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not [...]

170 T roubleshooting Y our Sy stem 5 Restart the system, enter the System Setup program, and veri fy that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 58. If the problem persists, see "Getting Help " on page 187 . 6 Replace the front bezel. See "[...]

T roubleshooting Y our Sy stem 171 3 Ensure that the r equired device drivers for your controller card ar e installe d and are configur e d correctly . See the operating system documentation for more information. 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives ap pear in the System Setu[...]

172 T roubleshooting Y our Sy stem 7 Open the system. See "Opening the System" on page 83. 8 Ensure that the controller card is firmly seated into the system board connector . See "Installing an Ex pansion Card" on page 113. 9 If you have a battery-cached PER C controller , ensur e that the R AID battery is properly connected an[...]

T roubleshooting Y our Sy stem 173 4 Open the system. See "Opening the System" on page 83. 5 Ensure that each e x pansion card is firmly seated in its connector . See "Installing an Expansion Card" on page 113. 6 Ensure that each expansion-card riser is firmly seated in its connector . See "Installing an Expansion -Card Ris[...]

174 T roubleshooting Y our Sy stem T roubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing that is not aut[...]

T roubleshooting Y our Sy stem 175 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 132. 17 Repeat step 11 through step 13. If you have tested both the processors and the problem persists, the system board is faulty . S ee "Getting Help " on page 187 . book.book Page 175 Tuesday, A ugust 24, 2010 1:4[...]

176 T roubleshooting Y our Sy stem book.book Page 176 Tuesday, A ugust 24, 2010 1:47 PM[...]

Running the Sy stem Diagnostics 177 5 Running the Sy stem Diagnostics If you experience a problem with your system, ru n the diagnostics befor e calling for technical assist ance. The purpose of the diagnostics is to test your system's hardware without r equir i ng additional equipment or ri sking data loss. If you are unabl e to fix the probl[...]

178 Running the Sy stem Diagnostics • T emporarily suspend testing if an error is detected or terminate testing when a user -defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tes ts are completed successfully • View error messages that inform you [...]

Running the Sy stem Diagnostics 179 Embedded Sy stem Diag nostics T esting Options Click the te sting option in the Main Menu window . Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test resu[...]

180 Running the Sy stem Diagnostics • Te s t I t e r a t i o n s —Selects the number of times the test is run. • Log output file pathname —Enables you to specify the diskette drive or USB memory key wher e the test log file is s aved. Y ou cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Custom[...]

Jumpers and Connectors 181 6 Jumpers and Connectors This section provides specific information ab out the system jumpers. It also provides some basic information o n jumpers and switches and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpe rs on the system [...]

182 Jumpers and Connectors Sy stem Board Connectors See F igure 6-1 and T able 6-2 for the location and description of the system boar d connectors. Figure 6-1. Sy stem Board Connectors 1 2 19 20 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 21 book.book Page 182 Tuesday, A ugust 24, 2010 1:47 PM[...]

Jumpers and Connectors 183 T able 6-2. Sy stem Board Connectors Item Connector Description 1 CPU2 P rocessor 2 2 iDRA C6 Enterprise iDR AC6 Enterprise card connector 3P S W D _ E N NVRM_CLR P assword enable jumper NVR AM clear jumper 4B 4 B2 B3 B1 Memory module slot B4 Memory module slot B2 (White release lever) Memory module slot B3 Memory module [...]

184 Jumpers and Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on pag e 57. The password jumper enables these password features or disables them an d clears any pas[...]

Jumpers and Connectors 185 5 Reconnect your syste m and peripherals to their electrical outlets, and turn on the system. The existing passwor ds are not disabled (erased) until the system boots with the password jumper plug in the "dis abled" position. However , before you assign a new system and/or setup pass word, you must return the ju[...]

186 Jumpers and Connectors book.book Page 186 Tuesday, A ugust 24, 2010 1:47 PM[...]

Getting Help 187 7 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-335 5). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and serv[...]

188 Getting Help book.book Page 188 Tuesday, A ugust 24, 2010 1:47 PM[...]

Index 189 Index B Back-P anel F eat ures and Indicators, 20 batteries troubleshooting, 1 6 0 battery troubleshooting the RAID card battery , 1 6 9 battery (system) replacing, 1 3 2 bezel, 82 blank hard drive, 8 7 power supply , 1 0 4 BMC configuring, 7 7 C cabling optical drive, 9 5 CD drive troubleshooting, 1 6 6 connectors system board, 1 8 0 USB[...]

190 Index w h e n t o u s e , 176 DIMMs See memory modules (DIMMs). drive blank installing, 8 8 rem ov i ng , 8 7 E Embedded System Management, 76 error messages, 58 expansion card troubleshooting, 1 7 0 expansion cards installing, 1 1 3 rem ov i ng , 1 1 5 SAS controller , 1 1 6 expansion slots, 111 F front-panel featur es, 12 G guidelines connect[...]

Index 191 J jumpers (sy stem board), 179 K key bo a rd s troubleshooting, 1 5 6 L LCD panel features, 1 6 menus, 1 7 Lifecyle Controller , 76 M memory troubleshooting, 1 6 3 memory key connector (USB), 126 memory mode Optimizer , 1 0 6 memory modules (DIMMs) configuring, 1 0 5 installing, 1 0 8 re mo v i ng , 1 1 0 UDIMM configurat ions, 1 1 2 mess[...]

192 Index See processor . upgrades, 1 2 7 processors troubleshooting, 1 7 2 R rem ovi ng bezel , 8 2 control panel assembly , 1 3 6 , 1 4 0 cooling shroud, 8 6 cover , 8 3 expansion card, 1 1 5 har d drive blank, 8 7 memory mo dules, 1 1 0 power supply , 1 0 2 power supply blank, 1 0 4 process or , 1 2 7 SAS backplane board, 1 4 2 SAS controller , [...]

Index 193 system mes sages, 40 system password, 72 system setu p program boot settings, 6 3 embedded server management options, 6 6 integrated devices opti ons, 6 4 keystrok e to enter , 5 8 memory settings, 6 1 PCI IRQ assignments, 6 5 power management options, 6 7 processor settings, 6 1 SA T A settings, 6 2 serial communications options, 6 5 sys[...]

194 Index W warning messages, 5 5 warranty , 56 wet system troubleshooting, 1 5 8 book.book Page 194 Tuesday, A ugust 24, 2010 1:47 PM[...]