Fluke NetTool manual

TM PN 1560839 May 2000, Rev 2, 03/02 © 2001, 2002 Fl uke Networks. A ll rights reserve d. Printed in US A All product names ar e tradema rks of their r espective compani es. NetT ool TM Inline Netw ork Tester Quick Reference Guide[...]

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i Table of Contents Title Page Ready, Aim, Register ! ...................................... 1 What is NetTool ? .............................................. 1 How to use NetTool ....................................... 2 NetTool Capabil ities ....................................... 3 Single-Ended M ode ....................................... 4 Ca[...]

NetTool™ Quick Reference G uide ii Link Connec tivity Probl ems ............................ 25 Network Problems .......................................... 25 Health ......................................................... 25 NetWare ...................................................... 25 TCP/IP ................................................[...]

1 NetTool TM Quick Referen ce Guide Ready, Aim, R egister! What’s in it for me? A FREE PER SON ALIZ ED HOL STER !!!! Get a free holster with a personal or company name embossed on it for your NetT ool by visit ing www . f l uk e n etworks . c o m and registering your NetTool today. What is NetTool? What? More busywork to sl ow me down? NetTool is[...]

2 How to use NetTool I don’t have a lot of time to kill, how do I light this candle? NetTool has two RJ-45 jacks , one on either side of the unit. Plug it in and turn it on…either between two devices like a hub and a PC or directly into a wall plate to check a network drop. The first screen you see when you power up NetTool is the launch pad to[...]

3 NetTool Capabilities Service Id entif ication Telco Token Ring Ethernet Health Utiliza tion Broadcast /E rror m et er s Cable Test Wiremap PC Conf iguration Link Config Health Address es Used Servers Us ed Ping Ping (single device) Ping Ca talog (li st) Reporter Save/Delet e Reports Link Config uration Link ID Receive Pair Advertis ed Speed Actua[...]

4 Single-Ended Mode What’s lurking behi nd that wall pl ate? Note To optimize discovery, connect NetTool with the device (lik e a PC) off, turn NetTool on, press Aut oTest, t hen turn t he devi ce on. ⇒ Plug an RJ-45 (supplied PN 642774) cable into a network drop or a single net work devic e , such as a hub, PC, server, or pri nt er. ⇒ Plug t[...]

5 Cable Testing You can check cable length, det ect split pairs, or use the wiremap adapter (s uppl i ed PN 1563930) to verify pin-to-pin c on tinuity from the near to the far end of a cable. Cable Test ⇒ Plug the cable to test into the jack on either side of the NetTool. Power up NetTool. AutoTest flashes. Pres s Select . ⇒ Highlight the S poo[...]

6 Wiremap When both ends of a cable cannot be connected to NetTool (e. g., one end is in wiri ng cl oset ), use t he external wi re map function. ⇒ At tach the near end of the cable to the NetTool. ⇒ Att ach the wiremap adapt er to the fa r end of the cable. ⇒ Power up NetTool. AutoTest flashes. ⇒ Pres s Select . ⇒ Highlight the Wi remap [...]

7 Service Identification ⇒ Plug one end of a cable into the RJ-45 jack on either side of Net Tool and the other end into any RJ-45 wa ll jac k. ⇒ Power up NetTool and select AutoTest . Doing so shows you what serv ice is activ e on the j ack. Based on voltage and other electrical charact eris tics o f the port, NetTool can detect: Telco : Shows[...]

8 Force Link : For a device that does not respond, NetTool enables the Force Link functi on and displays it as a menu choice below AutoTest . Sele ct Force Link and NetToo l at temp ts to force a connection with th e d evi ce. Check the users manual for more informatio n. afq39s.bmp Ser vices Disc over ed Servers IP Servers (IP services discovered)[...]

9 Inline Mode They say two ports are better than one… Note NetTool can’t t ell you about what it doesn’t see. NetTool must sense traff i c on a network or device so it can supply protocol or health informatio n. Inline means NetTool is connect ed between two devices simul t aneou sly like a PC and hub. Use this mode to verify that a PC will c[...]

10 So what? ⇒ Select the PC or Hub icon for more link configurat i on inf ormati on, heal t h, Segment I D, and for PC s − address and server information. X Caution Plugging N etTo ol inline wit h the sa me device can produce side effects. For example, if you plug NetTool into two ports of the same switch, you r isk creating excessive traffic t[...]

11 Getting Acquainted Skip this page if you have ever used a radio… Batteries Use four (4) AA size batteri es (s upplied PN 1560231) or the optional rechargeabl e batt eries (PN 1572184) as shown (optional charger PN 1572191). 1 2 3 afq05f.eps AC Adapter The optional AC adapter (PN 1556346) can be used to power the unit and conserve batt ery powe[...]

12 Buttons and Indicators Press the buttons al l you want. What you press won’t hurt you or your network. ⇒ Power – press and hold for two seconds to turn on or off. ⇒ Backlight – After NetTool has power, you may turn o n the backlight by simply pressing the power button once quickly. Turn it off by…. you guessed it …pressing the Powe[...]

13 (right) if t here there are more it em s to view. This applies to dat a screens not “sc rol l -select” scree ns.” ⇒ Press t he Up key to navigate to the (top right) and press Select to close the current screen. ⇒ Certain screens al s o display a wrench icon left of the . Sele ct this icon to acce ss th e configurat ion screen for that [...]

14 NetTool Menus Just show me the dessert m enu. Lif e is too short not to order dessert first . There are two sets of menus to assist in troubleshoot i ng: icons on the top of the screen and the main me nu below the icons. Network Icon PC Icon Setup Icon Main Menu afq27f.eps Selecti ng an ic on takes you t hrough menus correspondi ng to t he three[...]

15 Duplex Settings : = Full Duplex = Half Duplex NetTool displays duplex s e ttings for each device, advertised or collis i on-det ermined. The underlinded indicat or is the confirmed dupl ex and the non- underlined value is the advert ised dupl ex. Duplex mismatc hes can i m pede communi cati on bet ween devices. Link Level and Polarity : Polarity[...]

16 NetTool Menus - PC ⇒ Connect NetTool to a PC and select t he PC icon. The icon displays on t he left or ri ght, depending on where you connected the cable. ⇒ Af ter the PC sends frames, y ou can scan the PC configuration by navigati ng through t he menu. Thi s view of the PC is invaluable in troubleshoot ing networked PCs. afq16s.bmp Link C [...]

17 Pro toc ols Exactly what l anguages are these devices speaking to each other? ⇒ Select Protoco ls to v iew the protocols s een on the desktop or network. This can be very useful for findi ng confi gurat ion mismatches. The Protoc ols screen bel ow shows such a mismatch (Apple protocol found on the network si de but not on the P C side). afq19s[...]

18 Addres ses Used My name is, my name is… NetTool displays t he best -discov ered name on the PC as well as the IP, IP X , MAC address of the PC. It also lists DHCP or autom ati c pri v a te IP address informat ion. afq28s.bmp Server s Used Shows the network resources the PC is using, includi ng HTTP , SM TP, POP, WINS, Nearest Net Ware, DHCP an[...]

19 NetTool Setup Setup options enable you to modify the displ ay and other parameters. From the main menu, se le ct the NetT o ol (middle) icon t o access t he NetTool set up options. afq07s.bmp NetTool Setting s Access S etti ngs to: ⇒ Check the batte ry level . The battery level indicato r d ispla ys while you navigate through Setup sc reens. a[...]

20 More NetToo l Setup Opt ions Other setup options i ncl ude: Unwanted Protocols IP Setup Ping List Editor Language About NetTool afq59s.bmp ⇒ Select Unwa nted Prot oco ls to specify protocols that NetTool will warn you are present on the network. This helps in situat ions like a network- wide migrati on away from certain prot ocols. I f NetTool[...]

21 Network ⇒ Select the Network icon to view network activity. The icon displays on t he left or ri ght depending on where you connected the cable. Link Conf ig : (described in t he PC section). Health : (described in t he PC section). Protocols : (described in PC section). Segme nt ID : If there are multiple Ethernet drops, knowing the S egment [...]

22 NetTool Main Menu The main menu items are your starting poi nt. View NetTool’s dis c o very screens t o resolve thos e daily connecti vity battles y ou face. AutoTes t ⇒ Select Auto Test so NetTool can discover what is connected to it. Both RJ-45 connecti ons are searched independent l y and NetTool finds Telco, Token Ring, or Ethernet s erv[...]

23 Problems Use NetTool. Solve problems. Get home on time. It’s a beautiful thing. ⇒ Select Prob lems to view the Problem Log. The Problem Log provides a conci s e list of all problems detect ed, from physical l ayer to applicat i on layer problems. afq18s.bmp a fq60s.bmp You can think of problems f it t i ng into two categories: Link Connectiv[...]

24 Problem Displ ay The problem display area consists of these elements from left to right : P roblem Type, Problem Severity, Problem ID, and Problem Text. Problem Type Problem Severity Problem Text Problem ID afq30f.eps Problem ty pe Naming Health (Util) Server Host Cable Connectivity Link Configurati on Netw ork Problem Severity Low Medium High P[...]

25 Link Connectivity Problems • Speed mismatch • Pair m isma tch • Duplex mismatch • Polarity re versed • Level low • Transmit pai r open Network Problems Health • Short Frames rec eived (als o j abber/FCS ). • Excessive utilization seen (also collisions). NetWare • E thernet frame-type m i smatches. • No nearest serv er replies[...]

26 Name Resoluti on • No DNS s er v e r f ound on n e t work t o r e s ol v e name s . • DNS re s ol u t io n f ail ed. • W I NS r e s olution f ailed. • I n c orrect W I NS s e r v er xx x .x x x . xx x . x xx c onfigured o n PC. • No W I NS s e r v er f oun d on ne t work t o r e s o l v e na m e s . • Ho s ts unabl e t o f ind W I NS[...]

27 Email • Unabl e to connect t o mail server. • Unabl e to connect t o SMTP server. • Unable to connect to POP2 server. • Unable to connect to POP3 server. • Unabl e to connect t o IMAP server. Printe r • Unable to connect to IP printer serv er. • Unabl e to connect t o IP print spool server. Unwanted protocols (whe n enabled) • Ne[...]

28 Key Dev ices Check this out! ⇒ Select Key Devices to vie w all the servers, routers, and print ers Net T ool has found on the network. NetTool al ways att empts to display the highest lev el address possible for that device, be it a NetBIOS name, DNS name, IP address or M ac address. This helps you determine which services or servers exist on [...]

29 Toolkit The right tools when you need them… ⇒ Select Toolk it to a cce ss th e Pin g, H eal th, and Reporter functi ons. These tools provide critical support for troubleshoot i ng probl ems and documenti ng your work. afq43s.bmp af q44s.bmp Note Trial uses of the Ping and Reporter features are currently provided on al l new units. Contact Fl[...]

30 Ping Note The Ping option only works in single-ended mode. If you want to ping and are in inline mode you will see . Disconnect one of the RJ -45 cables from the NetTool and then rerun AutoTest . In order to use all of the functi ons of t he Pi ng option, mak e sure you inst al l the NetT ool Toolkit soft ware on your P C so NetTool can communic[...]

31 ⇒ Selecting Manual configurat i on enables you to static ally ass ign to your NetTool an IP address t hat complies with your network’ s addressing sc heme. This app lies if your network does not us e DHCP or if you just prefer to manually configure it. ⇒ Select t he address you wish t o configure (example t o the right shows NetT ool IP ad[...]

32 Pinging a Single Device From the main menu select Toolkit then Ping to access NetTool’ s pi ng funct i on. You can ping one IP address or a set (Ping Catalog) of address e s t hat you define using NetTool Toolkit. ⇒ To ping a single device, select Add New Device . ⇒ Enter the address and press Select . NetTool pings the devic e and adds it[...]

33 After defini ng and uploading the lists using NetTool Toolkit PC software, Net Tool displays the catalogs us i ng the names you gave them. ⇒ Select Pin g Ca talo g from the Toolk it menu. ⇒ Select one of the catalogs by highlight i ng it then pressing Select . The list of IP addresses displa ys w ith a sta tu s icon t o the left. Ping result[...]

34 Health Doctor, I hav e a pain in my network. ⇒ Select Health from the Toolki t m enu to view the health of fram es and to simultaneously check each side o f the conv ersation for healt hy frames in real time. afq10s.bmp afq08s.bmp ⇒ Use the navigational butt ons and then press Select to c hange the meters t o show utilizat ion broadcast t ra[...]

35 Reporter Get the fa cts. .. Note To take full advantage of the Reporter function, the PC you use m ust be enabled t o communic ate properl y wi t h NetT ool. Make sure you instal l and start t he NetTool Blaster and NetT ool Toolkit PC soft ware that came with your purchase. The reporting feature of NetTool enables you t o capture device (P C’[...]

36 Workin g with NetTool R eports NetTool’s Reporter option can s ave the current st ate of what NetTool detects on the PC (or other device) and the network and you can give that collect ed data a unique name. ⇒ Connect NetTool to the device(s) y ou are checking and select AutoTest . ⇒ Select T oolk it fro m the main menu . ⇒ Highlight Repo[...]

37 ⇒ After you have entered a useful name for the report press S elect and navigat e to and select Save Report or Delete Report . ⇒ Aft er you save reports (up to 10 can be stored on the NetTool), you can then use NetTool Toolkit to upload, view, or print the reports . NetTool Toolk it enables you to view saved reports or generate new “live?[...]

38 NetTool Updates, etc. Don’t miss out… Get updates to NetTool soft ware when t he y are released. To check the version you have, select the NetTool icon and then About NetTool.. . ⇒ To find out if there is a new version avaialble, a cc e s s ww w . f l u kenet w o rks . c o m and navigate to the software updat e page. Follow the instructi o[...]

39 NetTool TM Blaster What would we do without a littl e soft ware i n our lives? Updating NetT ool is a simple process that requires you to run the update program that came on CD-ROM or from the web. ⇒ If you received the upgrade on CD-ROM, follow the i n structi on s on the sc reen to instal l the NetTool Blaster! program. ⇒ If you downloaded[...]