Gateway 5860 manual

Gateway iXtreme 5860 Service Guide PRINTED IN TAIWAN i[...]

Revision History Please refer to the table belo w for t he updates made on this service guide. ii Date Chapter Updates[...]

Copyright Copyright©2010 by Acer Incorporated. All rights re served. No part of this publication ma y be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any langua ge or computer language, in any form or by any means, electronic, mechanic al, magnetic, optical, chemical, manual or other wise, without the prio[...]

Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no repres entations or warranties, either e xpressed or implied, with respect to the contents hereof and specificall y disclaims any warrantie s of merchant ability or fitness for any particular purpose. Any Acer Incorporated soft ware described in[...]

Conventions The following conventions are used in this manual: v SCREEN MESSAGES Denotes actual messages that appe ar on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to [...]

Service Guide Coverage This Service Guide provides you with all technical in formation relating to the BASIC CONFIGURATION decided for Acer's "global" product offerin g. To bette r fit local market requirements and enhance produc t competitiveness, your regional office MAY ha ve deci ded to extend the functionality of a machine (e.g.[...]

Table of Contents System Tour Features System Specification General System Features Block Diagram System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly and Assembly Disassembly Requirements Pre-disassembly Procedure Removing the Side Panel Removing the Front Bezel Removin[...]

Beep Codes Checkpoints BIOS Recovery Jumper and Connector Information M/B Placement Jumper Setting Setting Jumper FRU (Field Replaceable Unit) List IXTREMEM5860 Exploded Diagram IXTREMEM5860 FRU List 62 63 66 67 67 68 68 71 72 74[...]

System Tour Features Below is a brief summary of the computer’s many feature: Chapter1 NOTE: The features listed in this section is for your re ference only. T he exact configuration of the system depends on the model purchased. Chassis Specification - 2 external Number of 5.25” Drive Bay * Reserve optional 3.5” HDD carrierx1 Number of 3.5”[...]

2 Chapter1 - 250W/300W/500W in stable mode (Acer As sign System Power Unit) - Support 82+ PSU for EnergyStar 5.0 complaint - Design for H67 series ch ipset compatible system - Voltage design should be covered + 5V, +3.3V, +12V, +5VSB, - 12V (attention to 12V output capabilit y) - Demand for both PFC/Non-PFC solutions (t wo different quotations are [...]

Motherboard S pecification RoHS - Should be compliant with RoHS EuP - Should be compliant with EuP Lot6 Size - Max. 244mm x 244mm, MicroATX - Microsoft MDA 2010 compliant - HDMI 1.4a Certification ■ Certificate fee paid b y MB vendor Brand Logo - Need to print Acer logo on PCB PCB - 4 layers Platform Branding - Meet Intel Manageability - Sock et [...]

- Intel HD graphic solution  Meet Micr osoft V ista Premium gr aphic r equiremen t  1 HDMI port and 1 D ‐ sub port f or Consumer model Need t o measur e VGA f ollow A cer SOP On-Board Graphic Solution - PCI Expre ss Slot T ype : x16  Quantity : 1 - PCI Expre ss Slot T ype : x1  Quantity : 3 - The sequence should be PCI Expre ss x16 &g[...]

- Contr oller: Realt ek 8111E Gigabit E thernet con troller  Port: 1 x RJ45 r ear port fr om Gigabit Ethernet - Design Criteria:  Should be w ork ed under 10/ 100/ 1000Mbs en vir onment Re served disable function on both har dwar e and BIO S side. Def ault is enabled. LAN - Controller: AMD SB810 - Ports Quantity: 14 (should reserve more heade[...]

- Contr oller: Super I/O ITE 8772 - Monitor Functi ons:  T empera ture:  CPU/Sys tem  Monitor S yst em Ambient T emp  Monitor CPU T emp  F an Speed:  Monitor CPU f an speed  Monitor S ys tem f an spped  Vo l t a g e  V core /+12V / +5V / +3.3V / 5V SB/ +BA T - Design Criteria :  Designe d in CPU over t empera ture warn[...]

- Rear I/O connectors ■ 1 PS/2 Keyboard port ■ 1 PS/2 Mouse port ■ 1 HDMI port (need certification) for cons umer models ■ 1 D-sub port ■ 6 USB ports ■ 1 RJ45 LAN port ■ 5.1 channel pho ne jack (3 audio jacks) - On-board connectors All On-board Connectors List  1 INTEL 115 5 CPU sock et  4 DDR3 memory sockets  1 PCI Expr ess [...]

Block Diagram 8 Chapter 1[...]

System Utilities CMOS Setup Utility Chapter 2 CMOS setup is a hard ware configur ation pr ogram built into the syst em ROM, called the complem entary metal- oxide semiconductor (CMOS) Setup Utilit y. Sinc e most systems are already properl y configured and optimized, there is no need to run this utilit y. You will need to run this utility under the[...]

Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close a ll open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displa yed showing the Setup’s menu bar. Use the [...]

Setup Utility Menus The Setup Main menu includes the follo wing main setup categories. Parameter Description Product Information This page shows the relevant information of the main board Standard CMOS Features This setup page inclu des all the items in standard compati ble BIOS Advanced BIOS Features This setup page includes all the items of A war[...]

Product Information The Product Information menu displa ys basic informati on about the system. These entri es are for your reference only and ar e not user-configurable. 12 Chapter2 Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the s ystem. System Memory Total size of syst e[...]

Standard CMOS Features . Chapter2 13 Parameter Description System Date Set the date following the weekday-month-day- year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system will stop for an error during the POST. All, But Keyboard No Errors All Errors[...]

Advanced BIOS Feature . 14 Chapter2 Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard bootin g process. Enabled Disabled Quiet Boot When enabled, the BIOS splash screen d isplays during startup. When disabled, the diagn ostic screen displays durin g start[...]

Advanced Chipset Features Chapter2 15 Parameter Description Option AMD Cool’n’ Quiet When enabled, this feature all ows the OS to reduce power consumption. When disabled, the s ystem oper ates at maximum CPU speed. Enabled Disabled AMD-V Enables or disables the Virtualization T echnology (VT) availability. If enabled, a virtu al machine manager[...]

Integrated Peripherals 16 Chapter2 Parameter Description Option Onboard SATA Controller Enables or di sables th e onboard SATA controller. Enabled Disabled Onboard SATA Mode Select an operat ing mo de for the onboard SATA. RAID Native IDE Onboard USB Controller Enables or di sables the onboard USB contr oller. Enabled Disabled Legacy USB Support En[...]

Power Management Setup Chapter2 17 Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep power off mode Select the Deep power off Mode Enabled Disabled Power On by RTC Alarm Enables or Disables to wake up the s ystem by RTC Alarm Function Enabled Disabled Power On by PCIE Devices Enables or disables to wake up [...]

PC Health Status 18 Chapter2 Parameter Description Option system Shutdown Temperature Select the system S hutdown Temperature Enabled Disabled CPU Shutdown Temperature Select the system S hutdown Temperature Enabled Disabled Smart FAN Enables or disables the smart system fan control function. Enabled Disabled[...]

Frequency/Voltage Control Chapter2 . 19 Parameter Description Option Spread Spectrum Enables or disables the reduction of the mai nboard’s EMI. Note: Remember to disable the Spread Spec trum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocke d processor to lock up. Enabled Disabl[...]

BIOS Security Features . 20 Setting a supervisor pass word 1. Use the up/down arrow keys to select Ch ange Supervisor Password menu then press Enter . A password box will appear. 2. Type a password then press Enter . The password may consist up to six alpha numeric characters (A-Z,a-z,0-9) 3. Retype the password to verify the first entr y then pres[...]

Load Default Settings The Load Default Settings menu allo ws you to load the def ault settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources c ons umption. If you are using lo w-speed memory chips or other kinds of low-performance components and y ou ch oose to load these settings, the system might not func[...]

Save & Exit Setup The Save & Exit Setup menu allo ws you to sa ve changes made and clos e the Setup Utility. 22 Chapter2[...]

Exit Without Saving The Exit Without Saving menu allo ws you to di scard changes made and close the Setu p Utility. Chapter2 23[...]

System Disassembly and Assembly Chapter 3 This chapter contains step-by-step procedures on ho w to disassemble and assembl y the desktop computer for maintenance and troubles hooting. Disassembly Requirements To disassemble the computer, you need th e following tools: • Wrist groundin g strap and conductive mat for preventing electrostatic disc h[...]

Pre-disassembly Procedure Before proceeding with the di sassembly pr ocedure, perfor m the steps listed below: 1. Turn off the system and all the peripherals c onnected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripher al cables from the system. 5. Place the system unit on a fla[...]

Removing the Side Panel a. Loose screw x 2.(5±0.5 Kgf.cm) b. Remove left side panel and take out it. Chapter3 26[...]

Removing the Front Bezel a. Release the front bezel retention tabs from the chassis interior. b. Pull the bezel away from the chassis. 27 Chapter3[...]

Removing the Top Bezel a. Pull the T op Bezel away from the Chassis. . b. Release the top bezel retention tabs from the chassis interi or. Chapter3 28 b a[...]

29 Removing the VGA Card a. Releasing cover slot. b. Remove the scre w that secures the card to the chassis. Chapter3[...]

c. Gentl y pull the card to remove it from the main board (PCI-E x16). Chapter3 30[...]

Removing the TV Card a. Remove the screw that secure s the card to the chassis. b. Gently pull the card to remove it from the main board (PCI-E x1). 31 Chapter3[...]

Removing the System Fan a. Removing the four screws that secure s the system fan to the chassis. b. Take out the system fan from the chassis. Chapter3 32[...]

Removing the Power Supply a. Disconnect the 4-pin and 24-p in power supply cables from the main board. b. Remove the screw that secures the power supply to the chassis. 33 Chapter3[...]

c. Lift the power supply module out of the chassi s. Chapter3 34[...]

Removing the Optical Drive a. Remove the two screws that secure the main board to the chassis.. 35 Chapter3[...]

Removing the Hard Disk Drive a. Release the two screws that secure the HDD bracket to the chassis. b. Remove the two screws that secure HDD to the HDD bracket. Chapter3 36[...]

Removing the Main board a. Disconnect the cable from the main board . b. Remove the seven screws that secure the main board to the chass is. 37 Chapter3 Audio SPDIF/ USB TOP USB Card Reader Front USB Power S/W[...]

c. Punching in IO Shield then you can remov e it. . 3 8 Chapte r 3[...]

Removing the Light Board Module and LED Cable a. Release LED cable from the chassis int erior. b. Remove the two screws that secure the light board to the chassis. 39 Chapter 3[...]

Removing the Card Reader and LED Cable Assembly a. Remove the two screws that secure the bracket to the chassis. b. Remove the card reader away from chassis. Chapter3 40[...]

Removing the Front I/O Module a. Remove the screws that secure the bracket to the chassis. 41 Chapter3[...]

c b Removing the Top USB Module a. Remove the two screws that secure the bracket to the chassis. b. Remove the t wo screws that secure the USB board to the bracket. c. Remove the USB board then lift the USB board out of brac ket. Chapter3 42[...]

d. Disconnet the USB cable a way from USB board. 43 Chapter3[...]

Disassembly Procedure Assembly the Top USB Module a. Connet the USB cable to USB board. b. Assembly the USB board with bracket. c. Assembly the two screws that secure the USB board to the bracket. Chapter3 44 b c[...]

d. Put top USB module into the top side of chassis and fix t wo screws. 45 Chapter3[...]

Assembly the Front I/O Module a. Put front I/O module into the top side of chassis and fix 1 scre w. Chapter3 46[...]

Assembly the Card Reader and LED Cable Assembly a. Put card reader module into the front side of chassis and A1 hook to A2 holes / B1 hook to B2 holes. b. Fix 2 screws to add the bracket to the chassis . 47 Chapter3[...]

Assembly the Light Board Module and LED Cable a. Put Light boar d to Light board bracket along the arrow. . b. Fix 2 screws. Chapter3 48[...]

49 c. Put Light board module into the top side of chassis d. Fix 2 screws. e. Add the LED cable Chapter3 c[...]

Assembly the Main Board a. Put Real I /O shielding to chassis. b. Fix 8 screws in chassis. Chapter3 50[...]

Assembly the Hard Disk Drive a. Put HDD in the cage along the arro w. b. Fix screws x4 (5 ± 0.5 Kgf.cm) on the cage. c. Push HDD bracket along the arro w and fix 1 screw. 51 Chapter3[...]

Assembly the Optical Drive a. Push ODD along the arrow and fix scr ews x2 on the chassis. Chapter3 52[...]

Assembly the Power Supply a. Disconnect the 4-pin and 24-p in power supply cables from the main board. b. Remove the screw that secures the power supply to the chassis. c. Connect 24 pin main po wer and 4 pin power cable to MB. 53 Chapter3[...]

Assembly the system Fan a. Put System fan into chassis b. Fix 4 screws. Chapter3 54[...]

Assembly the TV Card a. Remove cover slot lock and PCI slot 1 、 3. b. Plug-in TV tuner card to PCI-E x1 c. Fix 1 screw. . 55 Chapter3[...]

Assembly the VGA Card a. Plug-in VGA card to PCI-E x16. b. Fix 1 screw. Chapter3 56[...]

Assembly the Top Bezel a. Put back the top bezel along the arrow . b. Push back the top bezel to chassis. 57 Chapter3[...]

Assembly the Front Bezel a. Put back front bezel hook 1,2,3. b. Push the front bezel to chassis. Chapter 3 5 8[...]

Assembly the Side Panel a. Recover left side panel. b. Fix 2 screws. 59 Chapter 3[...]

System Trouble shooting This chapter provides instructions on ho w to trouble shoot system hardware problems. Hardware Diagnostic Procedure Chapter 4 IMPORTANT: The diagnostic tests described in this chapter are on ly intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and in valid system re[...]

System Check Procedures Power System Check If the system will power on, skip this sectio n. Refer to System External Inspection. If the system will not power on, do the following: • Check if the power cable is properly conn ected to the system and AC source. • Check if the voltage selector switchis set to the correct voltage setting. System Ext[...]

Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes ar e used when an error occurs before the system vide o has be en initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker. AMIBIOS displays the checkpoints in the bottom right corner of th[...]

Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS out puts checkpoints throughout bootblock and Power-On Self Test (POST ) to indicate t he task the system is currently executing. Checkpoint sare very useful in aiding software devel opers or tec hnicians in debugging probl ems that occur during the pre- boot p[...]

Chapter4 64 Checkpoint Description DA Restore CPUI D value back into register. Give control to BIOS POST (ExecutePOSTKernel).See P OST Code Che ckpoi nts section of document for more information. DC S ystem is waking from ACPI S3 state. E1-E8 ECEE OEM memory detection/configuration error. This range is reserve d for chipset vendors & system man[...]

Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the updat e or the BIOS checksum is corrupt. The follo wing table describes the type of checkpoints that may occur during th e Bootblock recovery portion of the BIOS. NOTE: Checkpoints[...]

BIOS Recovery 1. Put the BIOS.ROM (like P01-A0) to a bootable USB me mory key (Disk on Key,DOK). 2. Install the DOK to the system 3. Press power button to boot the system. 4. The BIOS recovery function will be exec uted. (you will head a lon g beep and one short beep) 5. Press <Del> to enter BIOS setup menu when you see t he logo and message [...]

Jumper Information M/B Placement Chapter5 Chapter 5 67[...]

68 Chapter5 No. Label Description No. Label Description 1 CPU socket AM3 socket for CPU 2 DIMM DDRIII DIMM slot 3 ATXPOWER M/B Main Po wer connector 4 ATX CPU CPU Power connector 5 CPU F an CPU Fan header 6 SATA1~6 SATA connectors 7 F _PANEL Front panel switch/LED 8 F_USB1 Card reader USB header 9 F _USB2~4 Front panel USB headers 10 SPDIF_OUT SPDI[...]

Jumper Setting The section explains how to set jumper for correct configur ation of the main board. Setting Jumper Use the mother board jumpers to set system configurati on optio ns. Jumpers with more Than one pin ar e numbered. When setting the jumpers, ensure that the ju mper caps are Placed on the correct pins. The illustrations show a 2-pin jum[...]

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The following illustration sho ws the location of the motherboar d jumpers. Pin 1 is labele d. 70 Chapter5 Jumper Type Description Setting(default) CLR_CMOS1 3-pin CLEAR CMOS 1-2 ： NORMAL 2-3 ： CLEAR Before clearing th e CMOS,make sure toturn the system off. CLR_CMOS1 ME_CLR1 3-pin MEDISABLE 1-2 ： NORMAL 2-3 ： MEDISABLE ME_CLR1[...]

FRU (Field Replaceable Unit) List Chapter 6 This chapter offers the FRU (Field Replac eable Unit ) list in global configur ation of the IXTREMEM5860 desktop computer. Refer to this chapter whenever or dering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: • When ordering FRU parts, check the most up-to-dat e i nformation[...]

DX4380(G) Exploded Diagram NOTE: This section will be updated when more information becomes available. Chapter6 72[...]

Item Description Q'ty Remark 1 Side Cover Right 1 Part 2 MB Plate 1 Part 3 HDD Cage 1 Part 4 ODD Cage 1 Part 5 Main Chassis 1 Part 6 FDD EMI Cover 1 Part 7 Logo Light Base 1 Part 8 Front Bezel Trim 1 Assembly 9 Front Bezel Frame 1 Assembly 10 Front Light Gui de 1 Part 11 Front Cover 1 Part 12 ODD Door 2 1 Part 13 ODD Door 1 2 Part 14 ODD Door [...]

ixtremeM5860 FRU List Chapter6 74 Category Description Number Main board SKU1: Baseline MB.GBL01.001 Chassis Chassis MicroA TX HM100C with front+top USB port for P5_30L (PB) Bezel w/o 3.5" HDD carrier HS.13100.16 2 Chassis MicroA TX HM100D with front+top USB port for P5_30L (PB) Bezel w/o 3.5" HDD carrier HS.13100.16 3 Bezel ECS (A VC) PB[...]

Category Description Number Memory M37 8B287 3FHS ‐ CH9 LF 128*8 46 nm KN.1GB0B.036 M378B567 3FH0 ‐ CH9 LF 128*8 46nm KN.2GB0B.029 M37 8B52 73DH0 ‐ CH9 4GB KN.4GB0B.014 ACR128X64D3U1333C9 LF 128*8 0.0 7um KN.1GB07.00 2 ACR256X64D3 U1333C9 LF 128*8 0.0 7um KN.2GB0 7.002 GU502203EP02 01 LF 128*8 0.065um 1GB KN.1GB0H.015 GU512303EP020 2 LF 128*8[...]

Category Description Number BD Writer ODD HLDS BD RW HH 6X BH30N Black Bezel SAT A HF +Win7 KU.0060D.004 ODD PLDS BD RW HH DL 6X DH-6B2SH LF+HF Black Bezel SATA (Win7+HF) KU.0060F.001 VGA 288-7E160-A00AC HD6750 1GB GDDR 5 (128BITS) SAMSUNG DVI HDMI DP W/A TX BKT ROHS VG.APC67.501 288-5E142-001AC HD6570 1GB DDR3 128BITS DVI- I (SL) HDMI SAMSUNG A TX[...]

Category Description Number Speaker Neosonica mini speaker USB black ;meet W in7 SP.1060 0.032 USB keyboard Keyboard LITE-ON SK-9020 USB 104KS Black US KB.USB0B.283 Keyboard LITE-ON SK-9020 USB 105KS Black UK KB.USB0B.284 Keyboard LITE-ON SK-9020 USB 105KS Black Span ish Latin KB.USB0B.285 Keyboard LITE-ON SK-9020 USB 105KS Black English/Canadian F[...]