Gateway 920 manual

Gateway 920 Ser ver Cust omizing T roubleshooting user's guide[...]

i Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Installing PCI expa nsion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacin g the proces sor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Replacin g the power suppl y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iii Temperature sen sor spe cifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Environm ental specificati ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 6 Video specifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chapter to le arn: ■ Where drives, ports, jacks, and co ntrols are located ■ Where system board components are located ■ What he lp resources ar e available[...]

2 Chapter 1: Checking Out Yo ur Gateway S erver www .gatew a y .com Fr ont CD or D VD dr iv e USB por ts Disk ette driv e P ower b utton[...]

3 Back www .gatew a y .com Bac k Mouse p or t Serial port P ower conn ector LAN jac k USB ports Pa ra l l e l po r t Card retenti on cover Monitor p or t K ensi ngton loc k slot Releas e latch Releas e latch Shipping thum bscrew K eyboard po r t Card retenti on cover thum bscrew Micros oft Cer ti ficate of A uthenticity System l abel[...]

4 Chapter 1: Checking Out Yo ur Gateway S erver www .gatew a y .com System boar d A uxili ary pow er connec tor Main p o wer connec tor Processo r slot Processor f an connec tor F ront panel USB connecto r 32-bit PC I slot Memor y modul e slots Third IDE conn ector Disk ette dri ve conn ector Primar y IDE conn ector Seco ndar y IDE conn ector CMOS [...]

5 Getting H elp www .gatew a y .com Getting Help In addition to y our operating system’ s documenta tion, there are add itional information resour ces available to help you use your server . Server Companion CD Use the Se rver Companion CD to access file utilities and documentation for your server and its compon ent s. For more information, see U[...]

6 Chapter 1: Checking Out Yo ur Gateway S erver www .gatew a y .com[...]

2 7 Setting Up Y our Ser ver Read thi s chapter to learn how to: ■ Use your serv er safely ■ Start and turn off your server ■ Restart (reboot) your server ■ Set up your operating system[...]

8 Chapter 2: Setting Up Y our Server www .gatew a y .com Setting up the har dware T o make sure that your working environment is safe: ■ Use a cle an, dry , flat, st able sur face for yo ur s erve r . Allow at leas t 6 inche s at the rear of the serv er for cabling and air circulation. ■ Use the instructions on your server’ s setup poster to [...]

9 Prot ect ing fro m pow er so urce prob lem s www .gatew a y .com Pr otecting fr om po wer sour ce pr oblems Lne conditioners and uninterruptible power supplies can help protect your serve r against powe r source problems . Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y [...]

10 Chapter 2: Setting Up Y our Server www .gatew a y .com Star ting y our ser ver Before you start your server for the first time: ■ Make sure that the server an d monito r are plugged into a power outlet or UPS and that the UPS (i f you are using one) is turned on. ■ Make sure that all cabl es are firmly conne cte d to t he cor rect por ts and[...]

11 Starting y our server www .gatew a y .com If nothing happens when yo u press the power button: ■ Make sure that the power cord is plugged in securely and that your UPS (if yo u are using one) is pl ugged in and turned on. ■ Make sure that the monitor is connected to the server , plugged into the power outlet or UPS, and tu rned on. Y ou may [...]

12 Chapter 2: Setting Up Y our Server www .gatew a y .com T urning off y our ser ver Every time you turn off your server , first shut down th e operating syst em. Y ou may lose data if you d o not follow the correct procedure. T o turn off the server: 1 See the opera ting system’ s documentatio n or online help for instructions on shutting do wn [...]

13 Setting u p the operatin g system www .gatew a y .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , it is completely installed and the basic settings are already configured. See your operating system’ s documentation or online help for instruc tions on configuring adva nced [...]

14 Chapter 2: Setting Up Y our Server www .gatew a y .com[...]

3 15 Maintaining Y our Ser ver Read t his chapter to learn how to: ■ Care for your serve r ■ Record t he BIOS confi gura tion ■ Manage your server and network[...]

16 Chapter 3: Maintaining Y our Server www .gatew a y .com Caring f or y o ur server T o extend the l ife of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your server , we recommend that you put it in th e original packaging materials. ■ Keep your server and magnetic media away from e[...]

17 Caring fo r your server www .gatew a y .com Cleaning tips ■ Alw ays turn of f you r se rver and ot her peri phe ral devi ce s bef or e cle an ing any com ponents. ■ Use a damp, li nt-free cl oth to cl ean your server and other parts o f your server system. Do not use abrasive or solvent cleaners because they can damage the fini sh on compone[...]

18 Chapter 3: Maintaining Y our Server www .gatew a y .com Cleaning the tape drive If you use a tape drive to back up your files, regular maintenance wil l lengthen the life of the drive. T o maintain the drive’ s reliability: ■ Clean the drive month l y with the cleaning ca rtridge included with the drive. ■ Remove the tape from the drive wh[...]

19 Prepa ring for sys tem recovery www .gatew a y .com Preparing f or system reco very If your system files a re corrupted, you may not be able to start the server from the hard drive. Startup disk ettes are diskettes that let you start the server and attempt to fix the problem. See your operating system ’ s documentation or online help for instr[...]

20 Chapter 3: Maintaining Y our Server www .gatew a y .com System administration Gatewa y Ser ver Manager Gateway Server Manager lets you manage multiple computers on a Wi ndows network from a single window , then implement commands and policies across the network with a single actio n. W ith Gateway Server Manager , you can run system management t[...]

21 System a dministra tion www .gatew a y .com 3 Select the password to set according to the fo llowing table. 4 T y pe the password and press E NTER , the n type it agai n and pres s E NT ER . 5 Save your changes, then close the BIOS S etup utility . Option Description Supervisor pass word T o control acces s to sy stem co nfigur ation , set a sup[...]

22 Chapter 3: Maintaining Y our Server www .gatew a y .com Using y our Serv er Companion CD Y ou can use your Serv er Companion CD to: ■ Ins tal l h ard wa re d ri ve rs ■ Install programs ■ View server document ation Instructions for using the CD are provid ed in Using Y o ur Server Co mpanion CD .[...]

4 23 Installing Components Read thi s chapter to learn how to: ■ Open and close the ser ver case ■ Ins tall d riv es ■ Install memory modules ■ Install expansion cards ■ Replac e the pro cessor ■ Replac e the powe r supply ■ Rep la ce th e syst em b oar d ■ Replac e the rear case fan ■ Replace the CMOS battery Y ou must open your [...]

24 Chapter 4: Installing Co mponents www .gatew a y .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a st abl e sur fac e on whic h to set y ou r serv er ■ H a s e n o u g h r o o[...]

25 Preve nting static electricity discharge www .gatew a y .com Pre venting static electricity disc har ge The components inside yo ur server are ex tremely sensitive to static electricity , also known as elect ros tatic dis ch arge (ESD). Before working with server components, follow these guidelines: ■ T urn off the server , then unplug the pow[...]

26 Chapter 4: Installing Co mponents www .gatew a y .com Opening the server case Because the components inside your serv er are extremely sens itive to static electricity , make sure that you follow the instructions a t the beginni ng of this chapter t o avoid stati c electricity damage. T o open the server case: 1 Follow the instructions in “Pre[...]

27 Opening the server case www .gatew a y .com 5 Swing the side pa nel away from the case.[...]

28 Chapter 4: Installing Co mponents www .gatew a y .com Closing the ser ver case T o close the server case: 1 For more stability , place the server on its side. 2 Make sure that all of the in ternal cables are arranged inside the c ase so they will not be pin ched when you close the server case. 3 Align the side panel’ s front tabs into the case[...]

29 Installi ng drives www .gatew a y .com Installing drives Y our ser ver comes with a CD or DVD drive and a 3.5-inch diskette drive. Y our server also has one ad ditional 5 .25-inch drive bay a nd one additional 3. 5-inch drive bay . As you prepare to in s tall drives, rememb er: ■ Before you install a drive, see the drive’ s documentation for[...]

30 Chapter 4: Installing Co mponents www .gatew a y .com ■ IDE hard drives can be configured as single, ma ster , slave, or cable-select. I D E C D o r D V D d r i v e s c a n b e c o n f i g u r e d a s m a s t e r , s l a v e , o r c a b l e - s e l e c t . ■ If cable-select is available ( drive assignments will be marked on the cable), the I[...]

31 Installi ng drives www .gatew a y .com 3 If yo u a re re plac ing a dri ve , go to Step 6 . - OR - If you are a dding a new drive, press in on the two front cover rele ase tabs, then swing the front cover away from t he server a nd remove the cover . 4 Press the drive bay face plate relea se tab, then swing the faceplate away from the front cove[...]

32 Chapter 4: Installing Co mponents www .gatew a y .com 5 Remove the shield for the bay into which you are installing the new drive. 6 If you are replacing a drive, disconnect the drive cables. 7 If there is a shipping thumbscrew installed next to the drive release latch, remove the thumbscrew . Shields Shipping th umbs cre w[...]

33 Installi ng drives www .gatew a y .com 8 Slide the drive release lat ch back toward the rear of the ca se until the unl ock icon is visible. 9 If you are replacing a drive, slide it forward and out of t he drive bay . 10 Set any jumpers on the new drive. See the drive’ s documentation for further instructions. 11 Slide the new drive into the d[...]

34 Chapter 4: Installing Co mponents www .gatew a y .com 13 Align the drive’ s screw holes with the release lat ch’ s locking tabs. 14 Slide the drive release latch toward the front of the case until the lock icon is visible. 15 Follow the instructions in the drive’ s documentation to c onnect the drive cable s. Loc king ta bs Dr ive screw ho[...]

35 Installi ng drives www .gatew a y .com 16 If you removed the front cover , replace it. 17 Follow the instructions in “Closing t he server case” on page 28 . Installin g a har d drive T o i nstall a hard drive: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 Follow the instructions in “O pening th[...]

36 Chapter 4: Installing Co mponents www .gatew a y .com 5 If you are replacing a hard drive, slide the old drive out of the drive bay . 6 Set any jumpers on the new drive. See the drive’ s documentation for further instructions. 7 Slide the new drive in, then slide the rele ase la tch towar d the i nsi de of the case.[...]

37 Installi ng drives www .gatew a y .com 8 Follow the instructions in the drive’ s documentation to c onnect the drive cable s. 9 Follow the instructions in “Closing t he server case” on page 28 .[...]

38 Chapter 4: Installing Co mponents www .gatew a y .com Installing memor y When you upg rade your server memory , make sure that you i nstall the correct type of memory module for your server . Y our server uses PC 2100 DDR SDRAM registered ECC DIMM memory . The followi ng illustration shows the location of the memo ry modules on th e system board[...]

39 Inst alling memor y www .gatew a y .com T o install or replace memor y: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 Follow the instructions in “O pening the server case” on page 26 . 3 Pull the plastic tabs away from the sides of the memo ry module slot. If you are repl acing a memory mo dule, [...]

40 Chapter 4: Installing Co mponents www .gatew a y .com Installing PCI expansion car ds A PCI expansion car d (sometimes c alled an add-in car d ) is a card used in the serv er to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card. T o replace, add, or reseat a PCI expansion card: 1 Follow the[...]

41 Insta lling PCI expans ion cards www .gatew a y .com 5 While holding the retention cover open, remove the expans ion card. Y ou can slightly sees aw the card end-to-end to loo sen the card, but do not bend the card sideways. 6 While holding th e retention cover open, press the new ca rd into the expansion slot. Y ou can slightly seesaw th e card[...]

42 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the pr ocessor Y our serv er is co mpatible with the Int el ® Pentium ® 4 or Intel ® Cele ron ® processor . The server automaticall y de tects the processor each time yo u turn on the server . Whenever you install a new processor , you should first install the most current versi[...]

43 Replaci ng the process or www .gatew a y .com 4 Unplug the heat sink’ s cooling fan fro m the system board. 5 Press down on the heat sink locking lever on ea ch side, pu sh them slightly away from the heat sink, then l ift the levers out of the way . 6 Remove the he at sink. Important The hea t sink moun ting pas te may harden ov er time a nd [...]

44 Chapter 4: Installing Co mponents www .gatew a y .com 7 Press down on the processor locking leve r , push it sligh tly away from the processor , then rotate the lever straight up to release the processor . 8 Remove t he old processor . 9 Install the new processor into the proc essor slot. Make sure that the arrow on the corner of the processor a[...]

45 Replaci ng the power s upply www .gatew a y .com Replacing the po wer suppl y T o replace the power supply: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 Follow the instructions in “O pening the server case” on page 26 . 3 Disconne ct the powe r supply cables from all comp onents, no ting their l[...]

46 Chapter 4: Installing Co mponents www .gatew a y .com 5 W hile support ing the po wer supp ly with your han d, slide the po wer suppl y toward the front of the case, th en out toward the bottom of the c ase. 6 Install the new power supp ly , then pr ess the retention clip back aga inst the case. 7 Reconne ct the po wer supp ly cable s. 8 Follow [...]

47 Replacing th e system boa rd www .gatew a y .com Replacing the system boar d T o replace the system board: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 Follow the instructions in “O pening the server case” on page 26 . 3 Remove all of the exp ansion cards. For more information, see “Install in[...]

48 Chapter 4: Installing Co mponents www .gatew a y .com 8 Slide the system board toward the front of the case, then lift it away from the case. 9 Slide the new system board’ s standoffs into the keyhole slots, then slide the board toward the back of the case. 10 Lock the system boa rd into place with the thumbscrew . Important The ne w system bo[...]

49 Replacing th e system boa rd www .gatew a y .com 11 Inst all the memo ry , pro cesso r , and he at sink , then reconnect th e heat sink cooling fan to the system boar d. 12 Connect th e power and d ata cables. 13 Install the expansion cards. For more information, see “Instal ling PCI expan sion ca rds” on page 40 . 14 Follow the instructions[...]

50 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the case fan T o replace the case fan: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 Follow the instructions in “O pening the server case” on page 26 . 3 Unplug the c ase fan from the system board . 4 Use a narrow tool, such as a sma[...]

51 Replaci ng the case fan www .gatew a y .com 5 Remo ve each rivet, th en remove the old fan. 6 Hold the new fan in place while you push the fan’ s rivet sleeves into the fan from the outside of th e case, then push the rivets i nto the sleeves. 7 Reconnect the case fan to th e system board. 8 Follow the instructions in “Closing t he server ca[...]

52 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the CMOS batter y If the server clock does not keep ti me or the settings in the BIOS Setup utility are not saved when you turn off the ser ver , replace the CMOS batter y with an equivalent battery . T o replace the battery: 1 Print the appendix for BIOS Settings in this guide. 2 R[...]

53 Replaci ng the CMOS batter y www .gatew a y .com 8 Place the edge of a small fl at-head screwdriver under the battery and lift the battery up until it c omes out of the socket. 9 Make sure that the positive (+ ) side of the new battery is facing up, then press the new battery into the socket until it snaps into place. 10 Follow the instructions [...]

54 Chapter 4: Installing Co mponents www .gatew a y .com[...]

5 55 Using the BIOS Setup Utility Read thi s chapter to learn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Reset the BIOS settin gs to their factory defaults ■ Bypass the BIOS p asswords[...]

56 Chapter 5: Using the BIO S Setup Utilit y www .gatew a y .com Opening the BIOS Setup utility The BIOS Setup uti lity stores basic settings for your server . These settings include basic hardware configuration, resource settings, and password security . These settings are stored and saved even when the power is off. T o open the BIOS Setup utilit[...]

57 Updating the BIOS www .gatew a y .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS upd ate from Gateway , then i nstall the new version from a di skette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Download the BIOS update from support.gateway .com . 3 Restart your serve r .[...]

58 Chapter 5: Using the BIO S Setup Utilit y www .gatew a y .com 4 Place the jumper across pin s 5-6 of jumper J13. 5 Close the case, then reconn ect the po wer cord, monitor , and keyboard . For more information, see “Closing the server case” on page 28 . 6 Place the startup diskette containin g the BIOS f iles into drive A. 7 T urn on the ser[...]

59 Resettin g the BIOS www .gatew a y .com Resetting the BIOS The Reset BIOS j umper on the system bo ard lets you return all B IOS settings to the facto ry defaults. T o reset the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Restart your serve r . 3 Press F2 when the Gateway logo screen appears during sta rtu p. The BIOS Setup uti[...]

60 Chapter 5: Using the BIO S Setup Utilit y www .gatew a y .com 9 Close the case, then reconn ect the po wer cord, monitor , and keyboard . For more information, see “Closing the server case” on page 28 . 10 T urn on the server . A message ap pears saying that th e CMOS Checksum is bad, which means the BIOS has been cleared successfully . 11 P[...]

61 Bypass ing the BIOS passwords www .gatew a y .com Bypassing the BIOS pass w or ds The Bypass Password jumper on the system board lets you bypass the BIOS passwords. T o bypass the BIOS passwords: 1 Follow the instructions in “Preve nting static electric ity discharge” on page 25 . 2 T urn off the server , then disconnect the power cord and a[...]

62 Chapter 5: Using the BIO S Setup Utilit y www .gatew a y .com 6 T urn on the server . Y ou can now open the BIOS Setup utility or perform other server tasks. If you want to change the pa sswords, press F2 when the Gateway log o screen appears. When the BIOS S etup utility opens, you can clear or change the passwords, or change other BIOS setting[...]

6 63 T r oub leshooting Read thi s chapter to learn how to: ■ Get telephone support and training ■ Interpret error messages and code s ■ T roubleshoot If the suggestions in th is chapter do not correct the prob lem, s ee “T elephone support” on pag e 64 for more information about h ow to get help.[...]

64 Chapter 6: Troubleshoo ting www .gatew a y .com T elephone suppor t Bef ore callin g Gate wa y T echnical Supp ort If you have a technic al problem with your server , follow these recommendations before contacting Gateway T echnic al Support: ■ Mak e sur e th at yo ur s erv er i s conn ecte d co rrec tly to a g roun ded A C o utle t that is su[...]

65 Telep hone suppor t www .gatew a y .com T elep hone support Gat ewa y off ers a wid e r ange of cust omer serv ice , t echn ica l su ppo rt, and information services. T elephone n umbers Y ou can access the following services through your tel ephone to get answers to your questions: Resource Service descrip tion How to reach Fa x o n dema nd sup[...]

66 Chapter 6: Troubleshoo ting www .gatew a y .com T utoring and training Gateway's T echnical Support professional s cannot provide hardware and software training. In stead, Gateway reco mmends the following training resources. Resource Service description For more informa tion In-store tra ining at Gat ew ay stores Our friendly and kn owle d[...]

67 Safety gui delines www .gatew a y .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove th e side panel while your ser ver is turned on a nd while the modem ca ble and the power co rd is connec ted. ■ Do not attempt to open the monitor . T o do so is extremely dangerous. Even if the power [...]

68 Chapter 6: Troubleshoo ting www .gatew a y .com Err or messages These messages often indicate proc edural errors such as typing an incorrect keystroke or trying to sa ve a file to a write-p rotected diskette. Some messages, how ever , m ay indic at e a p robl em tha t re quire s fu rt her tr oub les hooti ng. Diskette drive 0 seek to trac k 0 fa[...]

69 Error m essages www .gatew a y .com In vali d partition tab le ■ The master boot record may be corru pt. For troubleshooting informa tion, see “The master boot record is corrupt ed” on page 76 . In vali d pass w or d ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the password, you may need to rein[...]

70 Chapter 6: Troubleshoo ting www .gatew a y .com T r oubleshooting Fir st steps T ry th ese st eps f ir st bef ore go in g to the following sections: ■ Make sure that the power cord i s connected to your server and an AC outlet and that the AC ou tlet is supplyi ng power . ■ If you use a UPS, ma ke sure that it is t urned on and is rated to h[...]

71 Trou bleshooting www .gatew a y .com ■ Follow the instructions in “Opening the server case” on page 26 , then make sure that all ca bles inside the c ase are attached securely . Also, make sure that the colored cable edges are align ed correctly and that the connectors do not miss any pins. ■ If you have the correct t est equipment, make[...]

72 Chapter 6: Troubleshoo ting www .gatew a y .com BIOS The settings in the BIOS Setup utility are not retai ned ■ Replace the CM OS battery . For more information, see “Rep lacing the CMOS battery” o n page 52 . 3 Memo r y f ailure in fir st 64 KB . Same as f or 1 beep . 4 Mem or y failure in firs t 64 K B of memory , or Timer 1 on the sys t[...]

73 Trou bleshooting www .gatew a y .com CD or D VD drive Y our server does not recognize a C D , D VD , or the CD or D VD drive ■ Restart your server , then press and hold F2 to o pen the BIOS Setup utility . Make sure that the IDE controllers ar e enabled. For more information, see “Using the BIOS Setup Utility” on p age 55 . ■ Reinstall t[...]

74 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Open your ser ver and make sure that the cables are connected correctly to the diskette drive and the system boar d. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from t he power supply connection) [...]

75 Trou bleshooting www .gatew a y .com Y ou receive a “Non-system disk ” or “disk err or” error messa ge ■ Eject the diskette from the diskette drive, then press E NTER . ■ Make sure that your hard drive has an ac tive partition. For more information, see “ The master boot record is corrupted” on page 76 . Y our server does not rec[...]

76 Chapter 6: Troubleshoo ting www .gatew a y .com The master boot recor d is corr upted ■ In a W indows network operating sy s tem, repair the m aster boot record using FDISK. T o repair the master boot record: ■ At a DOS c ommand prompt , type fdisk /mbr , then press E NTER . Y ou need to tr oubleshoot an IDE har d drive ■ Use the GWScan ut[...]

77 Trou bleshooting www .gatew a y .com Keyb o a rd Liquid has been spill ed into the keyboa r d ■ If you spilled liquid in the keyboard, turn off your server a nd unpl ug the keyboard. Clean the keyboard and turn it up side down to drain i t. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need t[...]

78 Chapter 6: Troubleshoo ting www .gatew a y .com T o check the dialing properties in Windows: 1 In Win dows 2000 Server , click Star t , Settings , then click Contr ol P anel . The Control Panel window opens. - OR - In W indows Serv er 2003, click Start , then click Contr o l P anel . The Contr ol Pane l window ope ns. 2 Double-c lick the Modems [...]

79 Trou bleshooting www .gatew a y .com If your system has a v .90 modem, the spee d at which you can up load (send) data is limited to 33.6K. If your system has a v .92 modem, the speed at which you can up load data is limit ed to 48K . Y our ISP may no t support 48K uplo ads. The modem is not recognized by y our server ■ If the modem shares the[...]

80 Chapter 6: Troubleshoo ting www .gatew a y .com A horizontal li ne or wire is visib le acr oss the monitor screen The monitor may use thin damper wires, located approximately 1/ 3 of the way from the upper and lower screen edges, to stabilize th e internal aperture grille. These wires are most obvious when the monitor displays a white background[...]

A 81 Ser ver Specifications The following specific ations are for the standard configuration. Y our server may contain optio nal equipment. All specifications are subject to ch ange.[...]

82 Appendi x A: Server Specific ations www .gatew a y .com System specifications Case size 7.75 × 18 × 17.5 inc hes (19.6 9 × 45.72 × 44.45 cm) Wei ght V a ries by confi guratio n Fans Ch assis f an (speed ad justa bl e) CPU h eat sink f an (speed a djust ab le) Ports ■ PS/2 ke yboard ■ PS/2 mous e ■ USB (4) ■ Serial ■ VG A ■ Pa ra [...]

83 Syste m board sp ecificatio ns www .gatew a y .com System boar d specifications Processor Suppo r ts a si ngle FC -PGA2 Inte l P entium 4 o r Intel Cel eron CPU 478- pin so ck e t 533 MHz syste m b us On-board VRM 9.0 Chipset Ser v erW or ks G C_SL 533 MHz and 400 MHz FSB 200 MHz an d 266 MHz registered ECC DDR SDR AM Thin- IMB ch ipset -to-c hi[...]

84 Appendi x A: Server Specific ations www .gatew a y .com Har d ware monitor sp ecifications Vo l t a g e Fan ACPI A CPI comp liant Supports S0, S1, S4, and S5 Hardwa re Monitor On-boa rd LM81 × 1+MAX161 7A on SMBu s Main lo gic bo ard sen sors: ■ + 2 . 5 V, + 3 . 3 V, + 5 V, + 1 2 V, V T T , C P U c o r e ■ System and CP U temper ature ■ C[...]

85 Syste m board sp ecificatio ns www .gatew a y .com T empe rature senso r spe cific ations T emp erature T yp e Ma ximum V alue Minimum Va lue CPU temperature V aries depe nding on CP U specific ation s 32°F (0°C) Intel P4 1. 8 GHz 171°F ( 77°C) Intel P4 1. 9 GHz 167°F ( 75°C) Intel P4 2. 0 GHz 154°F ( 68°C) Intel P4 2. 2 GHz 156°F ( 69?[...]

86 Appendi x A: Server Specific ations www .gatew a y .com En vir onmental specifications The following sp ecifications identif y maximum en vironment al conditions. At no time should the server run unde r conditions which violate these specifications. Va riable Requ ireme nts T emper atur e Maxim um rate o f chan ge: 18°F (1 0°C) pe r hour Non-o[...]

87 Video sp ecifica tions www .gatew a y .com Video specifications ■ Full AGP side-b and signalling ■ 3D graphics, multim edia and windows accelerator ■ DDC 2B suppor t ■ 3D textur e mapping engine ■ Digita l video en gine ■ DirectDra w support ■ Direct 3D support ■ Integrated 230 M Hz DAC ■ 8 MB memory Resolution support Refresh [...]

88 Appendi x A: Server Specific ations www .gatew a y .com Electr onic specifications System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address Resou rce 0000h - 000 Fh DMA Controlle r 1 0010h - 001 Fh DMA Controlle r 1 0020h - 002 1h Interrupt Contro ller 1 0022h - 002 3h 0024h - 002[...]

89 Electr onic spec ificatio ns www .gatew a y .com 0050h - 005 3h Program mab le Tim ers 0054h - 005 Fh 0060h, 00 64h K eyboard Co ntroller 0061h NMI Status an d Con trol Regi ster 0063h NMI Status an d Con trol Regi ster 0065h NMI Status an d Con trol Regi ster 0067h NMI Status an d Con trol Regi ster 0070h NMI Mask (b it 7) and R TC Address (b i[...]

90 Appendi x A: Server Specific ations www .gatew a y .com 00B3h Adva nced P o wer Ma nagem ent Statu s 00B4h - 00B5 h Inte rrupt Controll er 2 00B8h - 00B9 h Inte rrupt Controll er 2 00BCh - 00 BDh Interrupt Contro ller 2 00C0 h - 00D Fh DMA Contro ller 2 00F0h Clear NPX error 00F8h - 00F Fh x87 Numeric Coproc essor 0102h Video Dis pla y Cont roll[...]

91 Electr onic spec ificatio ns www .gatew a y .com Memory map 03F0h - 03F 5h Disk ette C ontroller 03F6h - 03F 7h Primary IDE - Sec. Disk ette 03F8h - 03F Fh Serial P or t A (Primary) 0400h - 043 Fh DMA Control ler 1, Exten ded Mo de Regis ters 04D0h - 0 4D1h Interrupt Contro llers 1 and 2 Con trol Regi ster 0678h - 067 Ah P aral lel P or t (ECP) [...]

92 Appendi x A: Server Specific ations www .gatew a y .com Interrupts The following table reflects a typi cal configuration, but y ou can change these interrupts. Use this info rmation to determine how to program each int errupt. The actual interrup t map is defin ed using configura tion registers in the I/O controller . I/O Redirection Registers i[...]

93 Electr onic spec ificatio ns www .gatew a y .com PCI interrupt r outing PCI interrupt routing in PIC mode PCI interrupt routing in APIC mode Devic e Inter rupt A Inter rupt B In terru pt C Interru pt D USB PCI IRQ 5 Intel 825 40EM PCI IRQ 1 Rage XL PCI IRQ 0 PCI slot 1 PCI IRQ 2 PCI IRQ 3 PCI IRQ 2 PCI IRQ 3 PCI slot 2 PCI IRQ 4 PCI IRQ 6 PCI IR[...]

94 Appendi x A: Server Specific ations www .gatew a y .com INTIN 13 ISA IO APIC IRQ 13 INTIN 14 ISA IO APIC IRQ 14 INTIN 15 ISA IO APIC IRQ 15 INTIN 0 PCI IO APIC V GA Rage XL INT A# INTIN 1 PCI IO APIC NIC Intel K enai 32 INTIN 2 PCI IO APIC Slot 1 INT A# & INTC# INTIN 3 PCI IO APIC Slot 1 INTB# & INTD # INTIN 4 PCI IO APIC Slot 2INT A# &a[...]

95 Additio nal specifi cations www .gatew a y .com Ad ditional specifications For more information about yo ur server , such as memory size, ha rd drive size, and processor type, visit Gateway’ s eSu ppo rt page at support.gateway .com . The eSupport page also has links to additiona l Gateway d ocumentat ion and d etailed specifications for your [...]

96 Appendi x A: Server Specific ations www .gatew a y .com[...]

B 97 BIOS Settings Y ou can print this appe ndix, then record your custom BIOS settings on t he printout. Only settin gs which can be changed are listed in this appendix. For a complete l ist of viewable BIOS settings, run the BIOS S etup utility . T o view all BIOS settings: 1 Restart your serve r . 2 Press F2 when the Ga teway logo screen ap pear[...]

98 Appendi x B: BIOS Settings www .gatew a y .com BIOS menu BIOS submenu Setting Value Main Syst em Time System Date Advanc ed S uperIO Config urati on Serial P or t1 (Address /IRQ) P arallel P or t Addre ss P arallel P or t IRQ P arallel P or t Mod e ECP Mode D MA Channel IDE Co nfigur ation On-board PCI IDE Controll er Primar y IDE M aster Primar[...]

99 www .gatew a y .com Bloc k Mode PIO Mode DMA Mode S. M. A. R. T . 32Bit Data T r ansf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y IDE Slav e Ty p e LBA/Lar ge Mode Bloc k Mode PIO Mode DMA Mode S. M. A. R. T . 32Bit Data T r ansf er ARMD Emul ation T ype IDE Config urat ion: Flopp y Config urati on Flopp y A On-Board De vic e s Con[...]

100 Appendi x B: BIOS Settings www .gatew a y .com PCI Slot-5 IR Q Pref erence Boot Settin gs Config urati on Bootup N um-Loc k Ev ent Log Config urati on Ev ent L og Area Event Log D ata Event Logg ing ECC Eve nt Logging Clea r All E v ent Lo gs System H ealt h Monitoring Hardware Case Status Current CPU1 T emp. Current Sy stem T emp. Current CPU [...]

101 www .gatew a y .com VG A 2. 5 V Vdd_IMB 1. 5V Remote Access Config urati on Remote Acc ess Po w e r AC Pow e r Fa i l u r e P ower Butto n M ode Boot Boot De vice Pr iority 1st Boot De vice 2nd Boot D e vice 3rd B oot Device Hard Disk Dr iv es 1st Hard Drive 2nd Hard Dri v e Removab le De vices Remov able De v A T API CD or D VD ROM Dr ives 1st[...]

102 Appendi x B: BIOS Settings www .gatew a y .com[...]

C 103 Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y our Gateway system is design ed and tested to meet the latest standards for safety of infor mation technology equip ment. However , to ensure safe use of thi s pro duct, it is impor tant that the sa fety instr uctio ns ma rked on the product and in the documentati[...]

104 Appendi x C: Safety, Regu latory, and L egal Informati on www .gatew a y .com ■ The pr oduct shou ld be operated only from the type of power sou r ce indic ated on the rating label. ■ If your computer has a voltage s elector switch, make sure that the switch is in the proper positio n for your area. The voltage selector switch is set at the[...]

105 www .gatew a y .com Regulator y compliance statements United St ates o f Am erica Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 This device ha s been tested and foun d to comply with t he limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable pr[...]

106 Appendi x C: Safety, Regu latory, and L egal Informati on www .gatew a y .com T elecommunicatio ns per FCC par t 68 (applicable to products fitted with USA modems) Y our mo dem complies with Par t 68 of the Federal Communica tions Commissio n (FCC) rules. On the computer or mode m card is a label that conta ins the FCC registr ation number and [...]

107 www .gatew a y .com T elecommunicatio ns per Industry Ca nada CS03 (fo r pr oducts f itted wit h an IC-compliant modem) The Industry Canada label id entifies cert ified equip ment. This certi fication means that the equipment meets certain telec ommunication s network protective, operation, and safety requirements. The Department does no t guar[...]

108 Appendi x C: Safety, Regu latory, and L egal Informati on www .gatew a y .com Laser saf ety statement All Gateway system s equipped with CD and DVD drives comply with the appropriate safety standards, includin g IEC 825. The laser devices i n these components ar e classified as “Class 1 Laser Products ” under a US Department of Healt h and [...]

109 www .gatew a y .com Notices Copy right © 2003 Gatewa y , Inc. All Rights Reserved 14303 Gatewa y P l ace P oway , CA 92064 USA All Rights Reser ved This publication is protected by cop y right and all rights are reser v ed. No part of it may be reproduced or transmitted b y any means or in any f or m, without prior consent in wr i ting from Ga[...]

110 Appendi x C: Safety, Regu latory, and L egal Informati on www .gatew a y .com[...]

111 Index A accessories safety precautions 104 add-in ca rd see card adding see installing addresses I/O 88 administrator password see supervisor password Advanced menu BIOS Set up utility 56 , 98 B battery location 4 replacing 52 troubleshooting 70 beep codes 71 BIOS Bypass Password jumper 61 bypassing passwords 61 recovering 57 Rese t BIOS jumper[...]

112 auxilia ry power 4 diskette drive 4 front panel 4 IDE 4 intrusion switch 4 keyboard 3 LAN 3 lock slot 3 main power 4 monitor 3 mouse 3 network 3 parallel 3 power cord 3 processor fan 4 rear fan 4 serial 3 USB 2 , 3 , 4 VGA 3 cover panel closing 28 release latch 3 removing 26 D DDR SDR AM see memory device drivers installing 22 diskette drive co[...]

113 H hard drive installing 35 replacing 35 troubleshooting 74 hardware monito r specifications 84 heat sink installing 42 help 5 tele ph one s uppor t 64 tutoring 66 I I/O addresses 88 IDE BIOS configu ration 98 connecto rs 4 drive configuration 29 installing add-in ca rd 40 battery 52 card 40 case fa n 50 CD or DVD driv e 30 cover panel 26 drives[...]

114 monitor cleani ng 17 port 3 troubleshooting 79 motherboa rd see system board mouse port 3 N network jack 3 NIC jack 3 non-te chnical sup port Accounting 65 Sale s 65 Warranty 65 O opening ca se 26 operating system setting up 13 P parallel port 3 password bypassing 61 supervisor 20 user 20 PCI card slot 4 PCI expansion card see card PCI interrup[...]

115 SD- RAM see memory security set passwords 20 setting up in B IOS 20 supervisor password 20 system 20 user passwords 20 using password 20 Secur ity men u BIOS Set up utility 56 , 101 serial number 3 , 64 serial port 3 Server Compan ion CD 5 , 22 setting up hardware 8 operating sy stem 13 safety precautions 8 , 16 , 103 Setup uti lity see BIOS Se[...]

116 IDE drive 75 , 76 Internet conn ection 76 keyboard 77 master boot record 76 memory 77 modem 77 monitor 79 power 80 power s ource pr oblems 9 processor 80 safety guidelines 67 SCSI dr ive 75 techni cal support 64 tele ph one s uppor t 64 video 79 turning off server 12 turning on server 10 U uninterr uptible po wer supp ly (UPS) 9 updating BI OS [...]

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