Gateway ALR 9000 manual

Gateway ALR 9000 User ’ s Guide Part # 8503432 A MAN US GW2K 9000 USR GDE R2 7/98 In our effort to use nature’ s resources efficiently and wisely , we print all manuals on recyc led papers that m eet the m inimum requirements es tablished b y the Federal EP A in its guidelines for recycl ed paper products. USRGUIDE.BOO Page i Thursday, July 16,[...]

ii Gateway ALR 9000 User’s Guide Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserv ed This publication is protected by copyright and all rights are reserved. No part o f it may be reproduced or transmitted by any means or in any form, without prior consent in writin g [...]

iii Contents Important Safety Inst ructions .................. ............................................. vii Regulatory Compliance Statements .......................................... ......... viii Computer Virus Notice ......... ..................................................... ............. x Preface .. .......... .............. .......[...]

iv Gateway ALR 9000 User’s Guide Chassis Keylocks (2) ............. .................................................... .... 13 Redundant Power Supply Subsystem ....................................... .... 13 System Board ................................ ................................... ..................... 15 CPUs and CPU Slots ............[...]

v Cleaning the Keyboard.......... ..................................................... ........... 45 Cleaning the Monitor Scree n .................. .............................................. 45 Index . ......... ......... .......... ......... ......... ............... ......... ......... . IN-47 USRGUIDE.BOO Page v Thursday, July 16, 1998 10[...]

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vi i Important Safety Instructions Observe the following guidelines when perfor ming any work on your system: • Follow all instructions marked on this product and in the documentation. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. • Do not use this product nea[...]

viii Gateway ALR 9000 User’s Guide Regulatory Compliance S t atements This device has been tested and found to comply with the limits for a Class A digit al device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interf erence in a residential installati on. This equipment generates[...]

ix This Information T echnology Equipment has been tested and found to comply with the following European directives: [i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 50081-1:1992 according to EN 55022:1995 Class A EN 61000-3-2:1995 or EN 60555 -2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-[...]

x Gateway ALR 9000 User’s Guide Computer V i rus Notice What is a virus? A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or imag[...]

xi • Obtain all software from reputable sources and always sca n new software for any viruses prior to installing files. If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the syst em down, then power it off for at l e ast fifteen se[...]

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Pref ace Preface Contents About This Guide ........ ......................................... xiv Conventions Used in this Guid e... ......................... xv USRGUIDE.BOO Page xiii T hursday, July 16, 1998 10: 41 AM[...]

xiv Gateway ALR 9000 User’s Guide About Th is Guide This guide is des igned to be a handy desktop ref erence for users of al l le vels. I t contains instructions to help the user unpack and set up t he computer . Basic information re garding system f eatures as w ell as procedures on ho w to conne ct peripherals are a lso pro vided. Chapter 1: Ge[...]

Conventions Used in this Guide xv Conventions Used in this Guide Throughout this boo klet, you will see the fol lo wing con ventions : D ATA E XPANDER U SER ’ S G UIDE C ONVENTIONS C ONVENTION D ESCRIPTIO N < Enter > A key n ame co rrespon ds to a ke y on the keybo ard. <Ctrl> + <Alt> + <Del> A plus sign indicat es tha t t[...]

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Chapter 1: Getting Started Contents Before You Begin .................................................... 2 Assembling Your System........................................ 3 Connecting Periphe rals ................ ........................... 4 Powering Up the System ................................ ......... 5 USRGUIDE.BOO Page 1 Thursday, July 16,[...]

2 Gateway ALR 9000 User’s Guide Befor e Y ou Begin Congratulations on y our purchase of this computer . W ith the ar ri val of y our ne w system, y ou are probab l y eager to as semble and hav e it oper ating. This section wi ll help you a ccomplish the follo wing: • Assemb le the system • Connect y our monitor and ke yboard • P o w er up t[...]

Assembling You r System 3 Assembling Y our S ystem 1. Prepare a clea n, flat, and f irm surface for y our computer . Allo w at least thre e inches at the rear f or cabl ing and air circulat ion. 2. Protect y our computer from e xtreme temperature and humidi ty . Do not expos e your comput er to direct sunlight, heat er ducts, and other heat-gen era[...]

4 Gateway ALR 9000 User’s Guide Connecting Peripherals Refer to the i llustrations and procedures belo w w hen connecting peripherals to your s ystem. 1. Connect the k eyboard to the k eyboard port. 2. Connect the monitor v ideo cable t o the video port. The location of the port may v ary depending on the type of video card installed in y our sys[...]

Powering Up the S ystem 5 Powering Up the System • Press the ON/OFF s witch on the front pa nel, and the green LED on the front pane l will illuminat e ON. • If y ou turn off your system, w ait at leas t ten seconds bef ore tur ning the system back on. • The system self- checks the memor y e ven if a monitor i s not connected . If a monitor i[...]

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Chapter 2: System Featur es Contents Basic Architecture ........................ ........................... 8 Front Panel ...................................................... ......... 9 Rear Panel .. ................................... ......................... 12 System Board ............... .......................................... 15 USRGUI[...]

8 Gateway ALR 9000 User’s Guide Basic Ar chitectur e The follo wing features are standar d equipment for this syste m: • Inte l P e ntiu m ® Pro ® processor • Onboard symmetrical pr ocessing supporting up to six P entium ® Pro ® processors • 128-MB Er ror Checking & Cor rection (ECC) RAM, expa ndable to 2-GB on SIMM card and up t o [...]

Front Panel 9 Fr ont Panel Reset Switch The system reset switch allow s you to reset the system without having to power it off and then on again. 3.5-in ch Fl oppy Disk Driv e The stand ard syst em is equi pped with o ne half- heigh t 1.44- MB 3.5-i nch flopp y disk . SCSI CD-RO M Drive The system comes standar d with one factory-installed SCSI CD-[...]

10 Gateway ALR 9000 User’s Guide Bezel Doors The top bezel door o ff ers access to the P o w er , Reset , and Ke yboard Inhibit sw itches, as w ell as the 3.5-inch and t he upper 5.25-inch dri ves. The lo w er bezel door of fers acces s to the lo w er 5.25-inc h driv es. Storage Bays The system is equipped with fourteen storage ba ys w hich can s[...]

Front Panel 11 Bezel Keyloc k The ke ylock allo ws y ou to lock the bez el doors to pre vent access to the front panel. InforManager™ (IFM) LCD The system is equipp ed with a touchscreen LCD control p anel that displa ys the status of the InforManager™ and allo ws the user acces s to all of its functions: • System Monitor • F an Monitors ?[...]

12 Gateway ALR 9000 User’s Guide Rear Panel The rear panel of the system is equipped with I /O P or ts, connectors, and sw itches as illust rated and explai ned belo w . ECC Reset Switch This s witch allo ws y ou to reset t he system when a memor y fault occurs. Parallel Port Connect paralle l de vices such as parallel printers and scanners to th[...]

Rear Panel 13 Mouse Port This port supports any mouse with a minia ture circular DIN (mini- D IN) connector . Keyboard Po rt This port supports any k eyboard with a miniatur e circular DIN (mini-DIN) connector . Serial Port 1 This is a high- speed serial port w hich uses the F irst-In-F irst-Out (FIFO) protocol. If you ha ve a serial mouse, connect[...]

14 Gateway ALR 9000 User’s Guide • P o w er Supply LED , w hen lit, indicates that the po w er suppl y is acti ve. • On/Off Swit ch turns the po w er suppl y on or of f. • Pull-Out Handle allo ws ease of ins tallation or repl acement of the po w er suppl y . AC-In Power Connector A This socket con veys po w er to po w er supplies 1 and 2. C[...]

System Board 15 System Boar d The system board functions as the main int erface betw een the processor , memor y , and peripherals . Belo w is an illustrati on of the system board. F igur e 4: System Boar d USRGUIDE.BOO Page 15 Thursday, July 16, 1998 10:41 AM[...]

16 Gateway ALR 9000 User’s Guide CPUs and CPU Slots The standard syst em is equipped with one P entium Pro chi p installed on CPU card A w hich is installed i n CPU card slot A . In CPU card slot B , a terminator card i s installed in place of an optional second CPU card B . Symmetrical Multi-Pr ocessing Symmetrical Mult i-Processing SMP e nables[...]

System Board 17 Hard Drive Con trol ler The hard dri v e controller is an i ntegrated dual-channel PCI/I DE inter f ace is capab le of controlling up t o four IDE devi ces and supporting PIO Modes 0- 4. Adaptec® AIC™-7 880 SCSI Co ntroller This is a high- perfor mance, PnP compliant, singl e-chip PCI local bus-to- UltraSCSI master hos t adapter [...]

18 Gateway ALR 9000 User’s Guide Expansion Slots There are a tot al of tw elve e xpansion slots on t he system board: • se ven 32-bit PCI slots • four 32-bit EI SA slots • one shared PCI/EISA sl ot Memory The system comes standar d with 128-MB Er ror and Cor recti on (ECC) RAM installed on the SIMM card. The s ixteen SIMM sockets ( 8 ro ws/[...]

System Board 19 • Acti veCP R (Central Processor Reco very) designed t o preser v e the processors fr om damage from e xtreme temperatures and voltages • Server W atc hdog™ monitors the system for “hangups” and reboots afte r a designated period of time. F or det ailed information about the Infor Manager utilitie s, refer to the Inf orMan[...]

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Chapter 3: InforManager™ LCD Contents About InforManager™ ................ ......................... 22 CPU Menu . ..................................................... ....... 24 RAM Menu ..................................................... ....... 25 Disk Activity Menu ..... .......................................... 26 Fan and Temperature M[...]

22 Gateway ALR 9000 User’s Guide About InforManager™ The system is equipped with InforManager™ (I FM), a special f eature consisting of both hardw are and softw are designed to monitor a nd report the operation status of the system and i ts device s: CPUs, po w er supplies, RAM, ambient temperatur es, voltages, a nd f an operat ion. A microco[...]

About InforManager™ 23 The diagram belo w illustr ates the dif ferent menu and sub -menu screens pro g rammed on the LCD panel. Refer t o the follo wing sections f or more specif ic information about each menu screen. F igur e 7: Dia gr am of LCD Menus Imp ort ant ! A flashing button on the Main menu sc reen indicates an error co ndit ion. USRGUI[...]

24 Gateway ALR 9000 User’s Guide CPU Menu The CPU menu displa ys the status (Good or F ail ) and cur rent acti vity (Idle or Busy) of each CPU . F igur e 8: CPU Menu USRGUIDE.BOO Page 24 Thursday, July 16, 1998 10:41 AM[...]

RAM Menu 25 RAM Menu The RAM menu displa ys the current amount of RAM and its sta tus (Good or F ail). The ECC Error Reset button is also ac cessible through t his menu. F igur e 9: RAM Menu USRGUIDE.BOO Page 25 Thursday, July 16, 1998 10:41 AM[...]

26 Gateway ALR 9000 User’s Guide Disk Activity Menu The Disk Acti vity menu displ a ys the dri ves currently installed and their acti vity w hich is indicated b y a doub le dash underneath BUSY or IDLE. F igur e 10: Disk Acti vity Menu USRGUIDE.BOO Page 26 Thursday, July 16, 1998 10:41 AM[...]

Fan and Temperature Menu 27 Fan and T emperatur e Menu The acti vity and speed (RPM) of bot h CPU fansinks and chassis fans are displa y ed on these menus. Normal fan operation is indi cated by a “ rotating” fan icon. If a fan encounters a pr oblem, its corresponding fan icon and RPM on the LCD readout wi ll begin to fl ash instead. A submenu d[...]

28 Gateway ALR 9000 User’s Guide Power Menu The P o w er menu screen di spla ys the vo ltages associated wit h the system including the voltage applied to each CPU , volt ages supplied to the syst em board , and the v oltages supplied t o the peripherals. When a v oltage is within normal range , the pointer in the v oltage meter icon mo ves later[...]

Lock Menu 29 Lock Menu The Lock menu displa ys the st atus (OPEN/CLOSE) of the side pane ls. A flashing ic on indicates that the c or responding panel is ope n. When a panel is closed , the icon remains sta tic. F igur e 13: Loc k Menu USRGUIDE.BOO Page 29 Thursday, July 16, 1998 10:41 AM[...]

30 Gateway ALR 9000 User’s Guide System Menu All currently insta lled f ir mw are, i.e., system BIOS, IFM BIOS, and LCD BIOS, as w ell as the qu antities of hardw are de vices instal led are displa y ed on this menu. Communication betw een the LC D and IFM is desi gnated by th e continuousl y incre asing and decreasing number of dashes underneath[...]

System Menu 31 LCD Reset In the e vent of non -communication betw een the LCD and host I FM, perform the steps belo w: 1. Reset the LCD panel b y pressing the LC D Reset button w hich is accessib le through t he Main screen submenu as sho wn belo w . 2. If there i s still no communication betw een the LCD and hos t IFM, then reb oot the system. 3. [...]

32 Gateway ALR 9000 User’s Guide ID Setup T o establ ish communication betw een the LCD and host IFM, the LCD must maintain an ID number that matches the ID number on the s ystem board. The ID numbers are displa yed in the ID SETUP submenu (see) as follo ws: • ID Selected displa ys the LCD ID number . • ID A vailab le displa ys the ID numb er[...]

Alarm/ID/Speaker Menu 33 Alarm/ID/Speaker Menu The Alarm Menu allo ws y ou to turn the speaker OFF or ON . The default is ON . Y ou can also access ID Setup and LCD Reset from this menu . F igur e 16: Alar m /ID/Spe aker Menu USRGUIDE.BOO Page 33 Thursday, July 16, 1998 10:41 AM[...]

34 Gateway ALR 9000 User’s Guide System T olerances The follo wing table contai ns the tolerance v alues t hat ha ve been set for t his system. F ans s peeds are measured in r ev olution s per minute (RPM) , temperatures in degrees F a hrenheit (°F), and v oltages in V olts (V). T able 1: Field Low T ypica l High Definition fan 1200 3000 -98 sys[...]

Chapter 4: T r oubleshooting Contents Handy Checklists ......... .......................................... 36 Looking Things Over ............ ......................... 36 Verifying Your Confi guration ....................... 36 Common Problems ......................................... ....... 37 Drive Problems ....................................[...]

36 Gateway ALR 9000 User’s Guide Handy Checklis ts If y our system does not oper ate cor rectl y , re-read the instructions for the procedure(s) you ha ve perf or med. If an er ror occurs withi n an application, consult the doc umentation supplied wit h the softw are. If the suggest ions in this section are not helpful, t r y the T echnical Suppo[...]

Common Problems 37 Common P r oblems T able 2: Proble m Proba ble Cause Solution(s) The system will not po wer ON . The system is not con- nected to an AC outlet. Check the power cable and make certain it is connected to an AC power sour ce. The voltage-selectio n switch is not set corr ectly . Make certain the voltage -selec- tion switch reflects [...]

38 Gateway ALR 9000 User’s Guide Driv e Probl ems T able 3: Proble m Proba ble Ca use Solution(s) The system will not boot. The har d disk is not for - matt ed. Boo t from a floppy diskette, then format the hard drive. The disk is too slo w to be recog nized by the system in time. Follow the i nstructions on the screen to tr y the boot agai n. A [...]

Common Problems 39 Monitor Problems T able 4: Proble m Proba ble Cause Solution(s) The monito r will not power -up. The power cor d is not con- nected to an AC outlet. Check the power cord and make certain it is connected to a work ing AC outl et. The monitor’ s power switch is not in th e ON position. Make certain the switch is in the ON positio[...]

40 Gateway ALR 9000 User’s Guide Printer Problems T able 5: Proble m Proba ble Ca use Solution(s) The printer will not power -up. The power cor d is not con- nected to a worki ng AC outlet. Check the power cord and AC outlet. The printer’ s power switch is not in the ON position. Check the switch. The printer will not print. The printer is o ff[...]

Common Problems 41 Install ation Problems T able 6: Proble m Proba ble Cause Solution(s) A drive is not r ec- ogniz ed by the system. The BIOS Se tup pr ogram reflects the wr ong parame- ters. Enter the BIOS Setu p program and enter the appropriate parameters for the device. The device is not format- ted. Format the drive. The device contr oller is[...]

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Chapter 5: Maintenance Contents Cleaning the Mouse ........................................ ....... 44 Cleaning the Keyboard ................................... ....... 45 Cleaning the Monitor Scree n ................................ 45 USRGUIDE.BOO Page 43 Thursday, July 16, 1998 10:41 AM[...]

44 Gateway ALR 9000 User’s Guide Cleaning the Mouse If the mouse point er on the screen mo ve s er raticall y when y ou mo ve the mouse, dirt is probab ly on the r ollers inside the mouse. In this case, clean y our mouse as follo ws. Recommended T ools • cleaning clot h • adhesi ve tape • cotton s wab • isoprop yl alcohol • cross-tip s [...]

Cleaning the Keyboard 45 Cleaning the Keyboar d Occasionall y , you s hould clean the k eyboard to fre e it of dust and lint particles that ma y be trapped under the k eys. The e asiest w a y to do this it t o blo w trapped dirt from the k eys using an aeros ol keyboard c leaner which i s usuall y supplied wit h a stra w-like e xtension for hard- t[...]

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Index IN-47 Index A About This Guide xiv adapter card 41 alarm 13 , 33 B baud rate 40 bezel doors 10 , 11 BIOS 36 , 37 , 40 , 41 BIOS Setup 5 , 32 bus master 8 C CD-RO 10 CD-ROM 9 Conventions Used in this Guide xv CPU 5 , 16 , 22 , 24 , 27 , 28 CPU card 16 D DIMM 8 , 37 , 41 DMI 8 DRAM 8 E ECC 8 , 25 , 37 , 41 EISA 8 error 5 , 8 ECC 8 fatal error 5[...]

IN- 48 Gateway ALR 9000 User’s Guide N N+1 8 P PCI 8 Penti um 8 peripherals 4 PIO M ode 17 power connectors 14 power supply 4 , 8 , 13 , 14 , 28 , 36 printer 40 problems 37 common problems 37 installati on problems 41 printer problems 40 R RAIDCage 10 RAM 8 , 22 , 25 rear panel 13 redundant power 13 reset swit ch 9 Return Material Authorization ([...]