Gateway Computer Drive manual

componen t guide Remov able Stor age Y our Gatewa y Comput er Installing Configuring[...]

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i Contents 1 Preparing to Insta ll Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preparin g your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preventin g static elec tricity dis charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2 Rem[...]

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1 1 Preparing to Install Y our Drive This guide provides the information you need to install a new or replac ement: ■ CD or DVD driv e ■ Diskette drive ■ Flas h memory dri ve ■ Ta p e d r i v e ■ Zip d rive Only the tape and Zip drives require uninstalling and installing sof tware as part of the installation process.[...]

2 Chap ter 1 : Prepa rin g to In stall Y our Driv e www .g atew a y .com T o install a drive, follow these steps: 1 Remo ve driv e software (if r eplaci ng a Zip or tape d rive). 2 Remove the ex isting drive (if replacing a d rive). 3 Ins tal l th e ne w dr ive . 4 Ins tal l dr ive soft wa re (if installing a Zip or tape drive). Preparing y our w o[...]

3 Prepa ring your work ar ea www .gatew a y .com Pre venting static electric ity disc har g e The components inside yo ur computer are extremely sensitive to static electricity , also know n as electrosta tic dis charge (ESD) . Before opening the com puter case, follow these guidelines: ■ T urn off your comput er . ■ W ear a grounding wrist str[...]

4 Chap ter 1 : Prepa rin g to In stall Y our Driv e www .gatew a y .com[...]

2 5 Remo ving an Existing Drive Read this c hapter to learn how to remove an exi sting drive. Y ou need to remove an existing drive if yo u are replacing a drive. If you are not replacing a drive, go to “In stalling a New Drive ” on pa ge 13. Wa r n i n g A voi d e xposure to dangerous electrical vol tages an d mov ing parts by tur ning o ff yo[...]

6 Chapter 2: Removing a n Existing Drive www .gatew a y .com Remo ving drive software If you are installi ng a diskette, CD, or DVD drive, you do not need to remove any software. Go to “Installing a New Drive” on page 13. If you did not previously have a Zip drive or tape drive installed in your computer , you do not need t o remove any softwar[...]

7 Removing drive softwa r e www .gatew a y .com 4 Click Add/Remove or Remo ve and follow the on-screen instructions. If you are asked to remov e any shared f iles, click No . (These files may be needed by other program s.) 5 When the removal is co mplete, shut down W indows and turn off y our computer .[...]

8 Chapter 2: Removing a n Existing Drive www .gatew a y .com Remo ving the drive T o remove the existing drive: 1 T urn off your computer , then remove the computer case cover following the static electric ity precautions on page 3. See the documentation that came with your computer for instructions on removing your computer case c over . 2 If you [...]

9 Removing the drive www .gatew a y .com 4 Disconnect the fro nt panel USB round da ta cable from the bac k of the flash memory drive. Make sure that you pull the connector , not th e cable. Note the orientation of th e connector . Y ou will attach the data cable to your new drive using the same orientation.[...]

10 Chapter 2: Removing a n Existing Drive www .gatew a y .com 5 Disconnect the flash mem ory drive’ s round data cable from the system board. Make sure that you pul l the connector , not the cable. Note the orientation of th e connector . Y o u will attach the da ta cable from yo ur new drive using the same orient ation.[...]

11 Removing the drive www .gatew a y .com 6 Disconnect the power cable from the back of the drive. Make sure that you pull the connector , not the cable. Move the connector slightly side-to-side, if necessary , to disconnect the cable. 7 See the documentation that came with your computer for instructions on sliding the drive out of the computer cas[...]

12 Chapter 2: Removing a n Existing Drive www .gatew a y .com[...]

3 13 Installing a Ne w Drive Read thi s chapter to learn how to: ■ Configur e IDE and SCSI drive s ■ Install the drive[...]

14 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Identifying connector s The following illus trations identify basic drive conn ectors. CD , D VD, diskette, tape, and Zip drives ■ Power connector . Bo th small and la rge power supply connectors attach only one way . CD, DVD, tape, and Zip drives h ave a large power c onnector . Diskett[...]

15 Identifyi ng connec tors www .gatew a y .com ■ Jumper bl ock. The jumper block is used to configure your IDE drive as a master , slave, or cable select drive, or to configure your SCSI drive’ s ID and termination. A label on the drive s hows which jumper/pin position corresponds to which setting. Diskette drives do no t have a jumper bl ock.[...]

16 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the ne w IDE drive Y ou can configure CD , DVD, diskette, and Z ip drives as boota ble drives. Y ou can use bootable drives to start up ( boot ) your computer wit h special bootable media, s uch as a system diskette (a diskette that contains operati ng system files). Y our syst[...]

17 Configur ing the new I DE drive www .gatew a y .com Master driv es If the drive you are installing is on the end of th e cable, it is the master drive. Master drives are typically bootable, m eaning they are used to boot, or start, your computer . Y our IDE drive should be configured as a master if i t will be the only drive connected to the IDE[...]

18 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Setting the IDE jumpers IDE drives contain a jumper bloc k . A jumper block is a set of pins located on the drive. The jumper b lock is typically located on t he rear of the drive, although it ma y be located on the top or th e bottom of the drive. On some IDE drives, a jumper is place d o[...]

19 Configur ing the new I DE drive www .gatew a y .com T o set the jumpers for an IDE drive: 1 Look at the jumper label to find the jumpers for setting a master , a slave, or a cable select drive. The label is either a sticker on the drive, or it is printed direct ly on the drive. 2 If both of the drives and the IDE data cabl e support cable select[...]

20 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the ne w SCSI drive If your computer contain s SCSI devices, they are connected to a SCSI host ad apte r add- in ca rd. T o configu re SCSI dev ices correct ly on the S CSI cable , you mu st designat e (terminate) the ends of the ch ain and determine the o rder of the links (ID[...]

21 Configu ring the new SC SI drive www .gatew a y .com SCSI IDs In addition to recogni zing the ends of the SCS I chain, your computer needs to designate the orde r of the links. For this reason , each device on the S CSI chain re quires a uni que de vice ID. This ID c an be any n umber betwee n 0 and 15 (for Ult ra W ide S CSI) other than 7 , whi[...]

22 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 5 Check S CSI terminat ion. If your drive will be the last device on the SCSI cable or the only device on the cable, as shown in Example A, make sure that a jumper is installed on the SCSI terminati on jumper pins or that a termina tor plug is inst alled. - OR - If your drive will be i n t[...]

23 Inst alling a dri ve www .gatew a y .com Installing a drive This section tells you ho w to install the drive and how to attac h the cables. T o install a drive: 1 Slide the drive into the bay and secure the drive in the drive bay by following the inst ructions in your computer user’ s guide. 2 If your drive is a CD or DV D drive, conn ect the [...]

24 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 4 If you are installing a CD, DVD, diskette, tape, or Zip drive, connect the data cable to the back of the drive. Be careful not to for ce the cable connector or bend a ny of the pins. Follow the data cable from the connection on the dri ve to the other end of the cab le. Make sure that th[...]

25 Inst alling a dri ve www .gatew a y .com 5 Connect th e front panel USB round d ata cable to the back of th e flash memory drive. Be careful no t to force the cable connector or bend any of the pins.[...]

26 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 6 Connect the fla sh memory drive’ s round data ca ble to the Front Panel USB connector o n the system board . Be careful not to force the cable connector or bend any of the pin s. 7 Check all cables in y our computer . Make sure that all are connected securely and that the cables are ro[...]

27 Inst alling a dri ve www .gatew a y .com 10 T urn on your co mputer . ■ If you installed a flash memor y drive, you are finished. Stop h ere. ■ If you installed a diskette, CD, or DVD drive, go to “Configuring the BIOS” on page 28. ■ If you installed a Zip drive and want it to be bootable, go to “Configuring t he BIOS” on p age 28.[...]

28 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the BIOS If you are installing a SCSI drive, you do not need to configure the BIOS. The installation is c omplete. A boot drive is a driv e that can be used to sta rt your computer . If you have multiple boot drives, you can specify their boot order . For example, setting a dis[...]

29 Config uring the BIOS www .gatew a y .com 5 Spec ify wh ich devic es you w ant to b oot f ro m, and in w hi ch or der . ■ T o specify your 3.5-inch, 1.44 M B diskette d rive, select F lopp y . ■ T o spec ify th e Zip dri ve, s ele ct Floptical if your computer is running AMI BIOS, or select Iomega Zip i f y o u r c o m p u t e r i s r u n n [...]

30 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Installing Zip drive software If you installed a Zip drive, you need to install additional software. Use the Iomega ware™ CD to install your Zip drive software. T o install the Zip drive software: 1 Start your computer . 2 Insert the Iomega W ar e CD into your computer’ s CD or DVD dri[...]

31 Installi ng Seag ate t ape dr ive softwa r e www .gatew a y .com Installing Seagate tape drive software If you ins talled a Seag ate tape d rive, you nee d to instal l additio nal software . Use the Seagate Backup Exec™ CD to install your tape driv e software. T o install the Seagate t ape drive software: 1 Start your computer . 2 Insert the S[...]

32 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com[...]

4 33 T r oub leshooting This chapter provides some so lutions to common driv e problems. Read this c hapter to learn how to: ■ Understand ge neral troublesho oting guideline s ■ T roubleshoot CD or DVD driv e problems ■ T roubleshoot diskette drive p roblems ■ T roubleshoot flash memo ry drive problem s ■ T roubleshoot Zip d rive problems[...]

34 Chapter 4: Troubles hooting www .gatew a y .com General tr oubleshooting guidelines If your computer does not recognize the new drive, try these troubleshooting tips before calling Gat eway T e chnical Su pport: ■ Review the installatio n procedures. Make sure that you did not sk ip any of the steps. ■ Reconnec t the power cable on the drive[...]

35 CD or DVD drive www .gatew a y .com CD or D VD drive Some of the steps in this section may require you to remove the computer case cover . Follow “Prev enting static electricity di scharge” on page 3 when wo rking inside your computer . Y our computer does not recognize the CD or D VD drive. ■ Make sure that the CD o r DVD label is facing [...]

36 Chapter 4: Troubles hooting www .gatew a y .com A udio CD does not produce sound. ■ Make sure that the CD la bel is facing up, t hen try again. ■ S o m e C D s h a v e c o p y p r o t e c t i o n s o f t w a r e . Yo u m a y n o t b e a b l e t o p l a y t h e s e CDs on your comp uter . ■ If you have two CD drives, try the other drive. ?[...]

37 Diskette dr ive www .gatew a y .com Diskette drive Some of the steps in this document may require you to remove th e computer case cover . Follow “Preventing static electricity disch arge” on page 3 when working inside your c omputer . Y our computer cannot access the diskette dri ve . Y ou may not be able to cop y information to or from th [...]

38 Chapter 4: Troubles hooting www .gatew a y .com 3 Right-click the icon for the diskette drive, click Format , t hen click Start . Y our computer does not recognize the diskette driv e. ■ If the diskette drive is identified incorrectly in the BIOS, you may not be able to start from or forma t a diskette. T o check the diske tte drive identifica[...]

39 Diskette dr ive www .gatew a y .com ■ If you have checked th e BIOS settings and the settings are correct, the problem m ay be a poor con nection between the diskette drive an d the system board. Because no locking clips hold th e diskette drive cable in place, the cable may n eed to be reseated. T o reseat the cable: 1 T urn off your comput e[...]

40 Chapter 4: Troubles hooting www .gatew a y .com ■ If you have recently added any hardware to the c omputer , such as a tape backup unit, so und card, scanner , or network card, try removing these items from the computer one at a time. Each time you remove an item, try to start your computer using a system diskette or try to fo rmat a diskette.[...]

41 Diskette dr ive www .gatew a y .com Disket te dri ve error mess ages Diskette Dri ve 0 Failur e or Diskette Drive 1 Fai lure This error is usually seen as the computer starts up. ■ Check the BIOS to make sure that the drives are identified correctly . ■ Open the computer and reseat the diskette drive cable . ■ T ry anot her diskette drive [...]

42 Chapter 4: Troubles hooting www .gatew a y .com Flash memory drive Some of the st eps in this document may require you to remo ve the computer case cover . Follow “Preventing static electricity disch arge” on page 3 when working inside your comput er . The green LED does not turn on. ■ Make sure that your compu ter is receiving power . ■[...]

43 Zip drive www .gatew a y .com Cannot copy songs fr om a Secure Digital memory car d to m y computer . Secure Digital memory cards have copy protection algorithms that prevent you from copying copyrighted material from the card to an other device. Y o u can play copyrighted files f ro m the memory card, but you canno t copy the copyrighted files [...]

44 Chapter 4: Troubles hooting www .gatew a y .com ■ Make sure that the software drivers for the Zip drive are correctly installed. See “Installing Zip drive software” on pa ge 30. ■ If your computer’ s operating system is W indows 98, make sure that the operating system is running in 32-bit mode (Protected mode). T o determine if the ope[...]

45 Tape dri ve www .gatew a y .com T ape drive Some of the steps in this section may require you to remove the computer case cover . Follow “Prev enting static electricity di scharge” on page 3 when working inside your computer . After a period of succes sful operation, the tape drive appears to f ail during a bac kup or restore. ■ Make sure [...]

46 Chapter 4: Troubles hooting www .gatew a y .com Cleaning a tape drive. The tape drive needs to be cleaned. Y ou can clean the drive using one of two method s: ■ Use a T rav an cleanin g cartridge ■ Clean t he drive head m anually T o clean the drive head manually: 1 Moisten a cl ean, fo am-tip sw ab in isopropyl alcohol. Th e swab should be [...]

47 Tape dri ve www .gatew a y .com Y our computer does not recognize your ne w SCSI tape drive or other SCSI de vices: ■ Make sure that you have correctly installed the Seagate Backup Exec software. ■ Make sure th at all cab les are atta ched securel y . ■ C h ec k t h e S CS I ID o f ea c h de v ic e i n t he S C SI ch a i n to ma k e s u re[...]

48 Chapter 4: Troubles hooting www .gatew a y .com Getting tec hnical suppor t If none of these solutions resolve your drive problems, contact Gateway T echnica l Support for further assistance . For information about the different methods for contacting Gateway T echnical Support, see the user’ s guide that came w ith yo ur c omp uter .[...]

A 49 Saf ety , Regulator y , and Legal Inf ormation Regulator y compliance statements United States of A meric a Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and fou nd to com ply with the lim its for a C l a s s B d i g i t a l d e v i c e , p u r s u a n t t o P a r t 1 5 o f t h e F C[...]

50 Appendi x A: Safety , Regulator y, and Leg al Informa tion www .gatew a y .com This equipment generates, uses, and can radiate ra dio frequency energy and, if not installed and used in accordance with the instructions , may cause harmful inter ference to radio or televi sion reception. However , there is no guarantee that interfer ence will not [...]

51 Regu latory comp liance s tatemen ts www .gatew a y .com Laser sa fety stateme nt All Gateway syst ems equipped wit h CD and D VD drives comply with the appropria te safety standards, includin g IEC 825. The l aser devices in th ese components are c lassified as “Class 1 Laser Products ” under a US Department of Healt h and Human Services (D[...]

52 Appendi x A: Safety , Regulator y, and Leg al Informa tion www .gatew a y .com Notices Copy right © 2003 Gate way , Inc. All Rights Reserved 14303 Gatewa y Place P owa y , CA 92064 USA All Rights Reser ved This publication is protected by copyright and all rights are reserved. No par t of it ma y be reproduced or transmitted b y any means or in[...]

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MAN US REMO VE STORA GE INST R6 5/03[...]