Gateway E-9525R manual

USER GUIDE Gatew ay® E-9525R Ser ver[...]

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i Chapt er 1: Che cking Ou t Your Gatew ay Se rver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents w ww .gateway.com ii Chapt er 4: Insta lling Comp onents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents www .gat ewa y. com iii Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Troubleshootin g . . . . . . . . . . . . . . . . . . .[...]

Contents w ww .gateway.com iv[...]

CHAPTER 1 1 Checking O ut Y our G a teway Ser ver •F r o n t •B a c k •I n t e r i o r • System board • Hot-swap back planes •G e t t i n g H e l p[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 2 Front Control panel Har d driv es Hard dri v e tray L EDs Con tro l p a nel Optical dr iv e # Fe ature # Fe atu re 1 Pow er b ut to n 7 SMIL module plug 2 Po wer LED 8 VGA connec tor 3 Reset butt on 9 Dual USB p orts[...]

Front www .gat ewa y. com 3 4 NMI button 10 ID bu tton 5 Syst em f ault LED 11 ID LED 6N I C s t a t u s L E D # Fe ature # Fe atu re[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 4 Back Dual NIC connectors Serve r manage ment port PS/2 Keyboard por t PS/ 2 M ouse po rt VGA por t ID LED Serial por t SAS JBOD connector (opt ion al) Dua l US B p orts Po wer s up pl y AC po wer connector[...]

Interior www .gat ewa y. com 5 Interior # Fe ature # Fe atu r e 1 Syst em b oard 9 Control panel adap ter card 2 F an duc t 10 SAS/SA T A back plane 3 Syst em f ans 11 System fans 4 T ape drive (op tional) 12 Syst em fa ns 5 Sliml ine DVD /CD-RW co mbo driv e or DVD-RW drive 13 RPS power distribution modul e 6 Diskett e drive (o ptional) 14 Riser c[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 6 System board Connectors 28 29 30 31 32 33 34 35 37 36 # Fe ature # Fe atu re 1 Rear dual USB Port ( J3 5) 20 DIMM7 socket ( J 24) 2 Serial port (J31) 21 DIMM8 socket ( J 25) 3 ID LED (CR16 ) 22 F an p ow er/fan t ach connec tor (J99)[...]

System b oard www .gat ewa y. com 7 4 VGA port ( J39) 23 Pr ocessor 1 (CPU1) socket 5 PS/2 mouse port (J15) 24 Pr ocessor 2 (CPU2) socket 6 PS/ 2 keyb oard por t ( J6) 25 Proce ssor power connec tor ( J28) 7 Ser ver manage ment por t (J59 ) 26 SMIL connector ( J33) 8 Dual NIC c onnector (RJ-45) (J14) 27 Main pow er connector ( J 5) 9 PCI-E expansio[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 8 Hot-swap backplanes SAS/SA TA backplane # F eature # Fe atu re 1 SAS/SA T A h ard driv e connector 0 5 SAS/SA T A har d drive connector 4 2 SAS/SA T A ha r d drive connec tor 1 6 SAS/SA T A hard drive connec tor 5 3 SAS/SA T A h ard driv e connector 2 7 Backplan e SAS connector 4 S[...]

Hot-sw ap backplane s www .gat ewa y. com 9 LED information See the f ollowing table for a descripti on of this ser ver ’ s LEDs and th e information they provide: LED Name Function Loc ation Color Descriptio n ID Aid in server identif ica tion Con trol pan el and back of system board Y ellow (fron t) Blue (back) On = Server iden tificatio n enab[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 10 Getting Help In add itio n to your o per ating sys tem’ s do cum entat ion, you can u se t he f ollo wing inf o r mation r esourc es to hel p you u se your server . Ser ver C ompani on DVD Use the Server Companion DVD to access file utili ties, Wind ows S erver 2003 drivers , an[...]

CHAPTER 2 11 Setting Up Y our Ser v er • Setting up th e har dware • Pr otect ing fr om power source problems • Mounti ng your ser ver into a cabinet • S ta rti ng y ou r s e rv er • Setting up th e operat ing syst em • Initial har dware sett ings[...]

C H A PT E R 2 : S e tt i n g U p Y o u r S er v e r ww w .g ateway .com 12 Setting up the hardware T o m a k e s ur e t h a t y o u r w o r ki n g e n v i r o n m e n t i s s a f e : ■ Use a clean, dr y , flat, stab l e sur face f or your ser ver . Allow at least 6 inches at the back of the ser v er for cabling and air ci rculation. ■ Use the [...]

Mounting y our server into a cabinet www .gat ewa y. com 13 Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a batter y to keep your ser ver running temporarily during a pow er failure and lets you save your work and shut down your server . Y ou c[...]

C H A PT E R 2 : S e tt i n g U p Y o u r S er v e r ww w .g ateway .com 14 3 Align the slots in the back ser ver rails with the stud s on the side of the server , then engage the slots with the studs and sli de the rail forward un til it stops. 4 Align the locki ng screw hole s in the r ails wi th the thread ed screw hole s in the server , then in[...]

Mounting y our server into a cabinet www .gat ewa y. com 15 6 Attach one mounting nu t to each of the two back cabinet posts where yo u plan to install the ser v er . Wa r n in g Y ou must suppor t th e server w h ile instal ling or remo ving t he front and back mounting screws. If the server is not supported, damage to the server or injury may r e[...]

C H A PT E R 2 : S e tt i n g U p Y o u r S er v e r ww w .g ateway .com 16 8 Align th e mounting s crew holes in th e server handles wi th the front moun ting nu ts, then s ecur e the fro nt in place with t w o mount ing sc rew s (one on each side). Installing the bezel T o in stall the bezel: 1 Wi th the server pulled out from the cabinet, ali gn[...]

Mounting y our server into a cabinet www .gat ewa y. com 17 3 Remove the be z el lock keys f r om the inside of the be zel , then insert the left side of the bezel int o the left handle and swing the right side of the bezel in until it snaps into place . 4 When the bezel is in place, lock the bezel by inser ting the key into the lock in the l o wer[...]

C H A PT E R 2 : S e tt i n g U p Y o u r S er v e r ww w .g ateway .com 18 Removing the serve r from a cabinet T o remove the server from a cabinet: Wa r n in g Screws are required to suppor t the front of the server . Y o u m ust support the ser v er while removing the front screws and while s lidin g the server off the cabinet rails. If th e ser[...]

Starting y our server www .gat ewa y. com 19 If nothing happens when you press the power button: ■ Ma ke su re th a t t he po w e r c ab l e ( s ) is pl ug ge d i n s ec ur el y a nd t ha t your surge pr otector (if you ar e using one) is plugged in and turned on. ■ Make su r e that the monitor is conn ected to th e ser v er , plugge d into the[...]

C H A PT E R 2 : S e tt i n g U p Y o u r S er v e r ww w .g ateway .com 20 Setting up the operating system If you ordered your ser v er with the operating system already ins tall ed by Gat eway , in most case s it i s comp let ely in stall ed and t he ba sic set tin gs ar e already c onfigured. The W indows Small Business Ser v er operating system[...]

CHAPTER 3 21 Main taining Y our Ser ver • Caring for your ser v er • Pr eparing for syst em recov er y • Syst em administration •I d e n t i f y i n g y o u r s e r v e r • Upd ating t he ba seboa r d mana geme nt c ontr oller firmwar e • U s i n g y o u r S e r v e r C o m p a n i o n D V D[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 22 Caring for your server T o extend the life of you r ser v er: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e rv e r . ■ When transp orting your se rver , we recommend that you put it in th e orig inal packaging ma teri als . ■ Keep your server and magnetic media awa y f[...]

Preparing for system recovery www .gat ewa y. com 23 If you spill l iquid on the keyboard, turn off your ser v er and tu rn the keyboard upside down to let the l iquid drain. Let the keyboard dry comp letely before tr ying t o use it again. I f the keyboar d does not work after it dries, you may need to rep lace it. K eyboa rd dam age res ultin g f[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 24 System administration Gateway System Manager Gateway System Manager (GSM) lets you manage multiple compu t ers on a Windo ws network from a single window , then implement commands and policies across the net work with a single ac tion. W ith Gateway System Manager , you can run system ma n [...]

Identifying yo ur server www .gat ewa y. com 25 2 Sel ect t he Securi ty menu, then selec t the password to remov e. 3 Enter the current pas sw ord, then press E NTER . Ti ps & T r ic k s Passw ords can als o be cleared using jumpers on the system boa rd . For instructions, see “Resetting BIOS passwor ds” on page 70 . 4 F or the new passwor[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 26 Using your Server Companion DVD Y ou ca n use your Ser v er Companio n DVD to: ■ Ins tall ha rdware dr ivers ■ Inst all pro gr ams ■ Upgrade the BIOS and firmware ■ View server documentation Server Compa nion DVD contents The Serv er C om pa nion DV D i s a t o o l y o u c a n u s e[...]

Using your Server Compan ion DVD www .gat ewa y. com 27 Installing drivers and programs Y ou ca n install dr iv ers and p r ograms di rectly onto the se rver by us ing the Server Compa nion DVD . Y ou can also ext r act drivers onto diskette from the DVD at any Windows workstation. Imp ort ant The Ser ver Companion DVD’ s Gateway App lication and[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 28 3 At the command l ine, change directories to th e USB Dis k-on- k ey device. 4 Run th e update utilit y batchfile on the USB Disk-o n -key device . Booting th e Server Companion DVD By boo ting the Serve r C ompa ni on DV D you can r e -inst all the Operating S ystem, repair app lications [...]

CHAPTER 4 29 Installing Components • Preparin g to inst all componen ts • Pr eventing stat ic electri city discha r ge • Opening the server case • Closing the ser ver case • Installing and r emoving driv es • Installing memor y • Installing and re moving PCI expa nsion cards • Repla cing system fans • Replacing or adding a process[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 30 Preparing to in stall components Selecting a place to work W o rk on your server in an area that: ■ Is clean (avoid dusty areas). ■ Is a low-sta tic envir onment (av oid carpeted ar eas). ■ Has a stable surface on which to set your ser ver . ■ Has enough room to place all o f your ser[...]

Opening th e server case www .gat ewa y. com 31 ■ Av oid static- causing sur faces such as carpeted floors, plastic, and packing fo am . ■ Av oid w orking on the ser ver when y our work area is extremely humid. ■ Remove components from their antist at ic bag s only w hen you are re ady to use the m. Do not lay comp onents on the outs ide of a[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 32 Closing the server case T o close the ser ver case: 1 Make sure that all of the int ernal cables are arranged inside the case so they will not be pinche d when you close the case. 2 Place the t op cover (1) on the server , then slide it forward until it cli cks into place. Imp ort ant The har[...]

Installing a nd removing drives www .gat ewa y. com 33 Installing and re moving drives Y our server ’ s basic co nfigur ation includ es one optical drive and as man y as six SAS/SA T A hot-swap hard drives. An optional tape backup drive and an optional diskette drive can also be ad ded. As you pr epare to install drives, r emember: ■ Before you[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 34 7 Lift the lock ing tab (3) on the back of the opti cal drive tray , th en push the optical dr iv e (4) and tray out of the bay . 8 Lift the optical drive (5), th en pull it from the tray (6). 9 Unscrew the t wo scre ws ( 5) holding the op tical drive inter face board on the back of the optic[...]

Installing a nd removing drives www .gat ewa y. com 35 11 Align th e optical dr iv e with the two clips on the left side of the o ptical drive tray , the n press the optical d rive into place i n the tra y . 12 Inser t th e optical drive tra y into the bay in the media cage until it click s into pl ace. 13 Inser t the media cage into the assembly b[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 36 7 Lift the locking ta b (3) on the back of th e tape d rive tra y , then push the tape dr ive (4) and ta pe drive bracket out of the tray . 8 Unscrew the four moun ting screws (5) holdin g the tape drive in the tape drive b r acket, th e n li ft the ta pe drive out of the bracket. 9 Put the n[...]

Installing a nd removing drives www .gat ewa y. com 37 Removing and installing a hard drive Imp ort ant Gateway tests and v erifies the operation and com patibility of the drives it s ells. Especially in a hot-sw ap or mission-critic al environmen t, additi onal or replacement drives must conform to Ga teway s tanda rds. Use this procedur e to add [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 38 6 Make sure that the tra y ’ s rel ease lever is open, then slide the new drive fully into the empty hot-swap drive bay . 7 Push the lever back into place, then turn the lock clockw ise to secure the hard driv e in the bay . 8 Reinst all the bez el, if req uired , by snapping it in to pla c[...]

Installing a nd removing drives www .gat ewa y. com 39 6 Remove t he diskette driv e from the driv e tray , then i nser t t he new diske tte drive into the drive tray u ntil it snaps i nto place. 7 Push the driv e tra y with the new diskette driv e into the opening in the media cage until it clicks into place. 8 Connect the USB cable to the back of[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 40 Installing memory Cauti on Use o nly 667 M Hz Fully-Buffered D IMM (FB-DIMM) me mory modules. Y our ser ver supports e ight 667 MHz fully-buff ered DIMMs (FB-DIMMs) to provide up to 32 G B. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. DIMM s must be low-profile or ultra low-pr o[...]

Installi ng memory www .gat ewa y. com 41 Non-re dundant mode DIMM Installation Options - Non-redundant Mode DIM M DIMM1 DIMM2 DIMM3 DI MM4 DIMM5 DIMM6 DI MM7 DIMM8 T otal Usable Memo ry 1 512 MB ------- 512 MB 1 G B ------- 1 G B 2 GB ------- 2 GB 4 G B ------- 4 G B 2 512 MB - 512 MB ----- 1 GB 1 G B - 1 G B ----- 2 G B 2 GB - 2 GB ----- 4 GB 4 G[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 42 Mirroring mode: Sparing mode F or the sparing mode, fol low the online spare FBDIMM c onfiguration requir ements (in addition t o general config uration r equiremen ts) below: ■ When only DIMM1 and DIMM3 are being used , they must be fully populated with dual-rank FBDIMMs. ■ If DIMM1 and [...]

Installi ng memory www .gat ewa y. com 43 T o instal l or replace memor y : 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make sure that you turn off the ser ver , the n unplug the po wer cord(s) and all other cables conne cted to the s erver . 2 F oll ow the ins tructions in “ O pening the ser v[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 44 Installing and removing PCI expansion cards Cauti on Always operate your server with the PCI riser assembly in place . The PCI riser assembl y is impor tant for correct airflow within the ser ver . O p erating the ser v er without the PCI r iser assembly i n place could result in o verheating[...]

Installing a nd removing PCI expan sion cards www .gat ewa y. com 45 6 If you are not r eplacing the card , install a slot cover (5) on the back of the riser card assembly . 7 If you are replacing the riser card, continue with the nex t step . - OR - If you are replacing the PCI card, go to Step 10 . 8 P res s the locking tab (6 ) hol ding the ri s[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 46 Replacing system fans This server contains two gr oups of hot-swappable fans (seated in fan cages) and a fan bo ard , whic h are located in side the chassis. The fir st group of fans is in front of the processors and contains six fans in three dual-fan assemblies. The second group of fans is [...]

Replacing system fans www .gat ewa y. com 47 3 Remove th e fan duc t by lift ing it out of the chassis. 4 Lift the r elea se tab (1) (simil ar on bot h fan cage s), th en push the fa n cage in the direction of the arrow (2) to unlock it f r om the chassis. 5 Lift the fan cage (3) and unplug the connectors from it, then remov e the cage from the cha[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 48 8 Place the new system fan cage and fans onto the locking tabs (standoffs) in the chassis (3), then push it in th e directio n of the arrow to l ock it into place (4). 9 Replace the fan duct in t o the chass is . 10 F oll ow the ins tructions in “Closing the ser ver case” on page 32 .[...]

Replacin g or adding a processor www .gat ewa y. com 49 Replacing or addi ng a processor Wa r n in g Pr ocessors and heat sinks may be hot if the computer has been run ning . Before replacin g a processor or heat sink, all ow them to cool for sever al minutes . Cauti on A heatsink must be install ed on the process or. Installing a pr ocessor with o[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 50 6 Unlock the load lever (1) and l ift it up, then open t he load plate (2) to release the processor . 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage . Cauti on The processor only fits the socket when oriented as indicat ed. Do not fo rce the p[...]

Replacin g or adding a processor www .gat ewa y. com 51 Cauti on The heat sink has T hermal In terface Material ( TIM) l ocated on the bottom of it. Use caution when y ou unpack the heat si nk s o you do n ot d ama ge t he T IM. If y ou are r eusing the ori ginal heats ink, make sure that the TIM on the botto m of the heats ink is not damaged. If t[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 52 Replacing a powe r supply module Cauti on The power supplies in this server contain no user- s er viceable pa rts. Only a qualified computer techn ician sho uld service the power sup plies. Y our server comes with 3-wire AC power cords fitt ed with the correct plug style for your region. If t[...]

Replac ing the RP S power distributi on module www .gat ewa y. com 53 Replacing the RPS power distribution module T o repl ace the RPS po w er distri bution module: 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make sure that you turn off the ser ver , the n unplug the po wer cord(s) and all other [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 54 Replacing the hot -swap backplane Cauti on The hot-swap backplane is not hot-swappable. Befo re removi ng or replacing the backplane, y ou must first turn off the server and al l peripher al devices attached to the ser ver , and remove the AC power cord(s) fr om the powe r sup ply o r wall ou[...]

Replacin g the hot-swap ba ckplane www .gat ewa y. com 55 10 Holding the new backplane by the edges only , align it with the locking tabs on the back plane bracket, then place it on the locking tabs (1). 11 Slide the backplane to the right, locking it into place on the backplane bracket. 12 Inser t the back plane bracket and back plane into the cha[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 56 Installing and removi ng the ROMB battery pack for the mezzanine RAID card T o remove and install a ROMB battery pack for the mezzanine RAID card: 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make sure that you turn off the ser ver , th en u[...]

Installing and removing an op tional mezz anine board www .gat ewa y. com 57 4 Align the hole s on one side of the boar d with the plastic standoffs (1) and align th e other side wi th the mezzan ine board slot (2). 5 Push down on the boar d (3) to seat it in the mezzanine board sl ot and onto the plasti c standoffs un til the retaining tabs snap i[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 58 Replacing the CMOS battery Wa r n in g Da nger of expl osion if bat tery is inc orr ectly re pla ced . Repl ac e onl y wit h the same o r equival ent type recommended by the manufa cturer . Dispose of or recycle used batteries by tak ing t hem to a haz ardou s was te facilit y . Follow al l l[...]

Replacing the c ontrol panel adapter car d www .gat ewa y. com 59 Replacing the control panel adapter card Cauti on Y o u r s e rv e r m us t b e o pe r at ed wi th a cont ro l pane l in pl ace . T o replace th e control pan e l adap t er c ard: 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make su[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 60 Replacing the control panel bridge card T o repl ace the con trol pane l bridge card: 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make sure that you turn off the ser ver , th en unplug the power cord(s) and all other cables con nected to th[...]

Replac ing the system boar d www .gat ewa y. com 61 Replacing the system board T o repl ace the sy stem boar d: 1 F oll ow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 30 . Make sure that you turn off the ser ver , the n unplug the po wer cord(s) and all other cables conne cted to the s erver . 2 F oll ow the ins[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 62 8 Loosen the t w o thum bscrews (1) that secure the system b oard to the server . 9 Slide the syst em board to ward the back of th e ser ve r until it is fr ee of the eight retaini ng standoffs (2), then lift the board from the chassis. 10 Place the old system board in a static-free bag for s[...]

Replac ing the system boar d www .gat ewa y. com 63 15 Replac e the system fa n cage and fan duct by fol lowing the in structi ons in “Replacing system f ans” on page 46 . 16 Inst all the pr ocesso r(s) and heat sink (s) b y f oll owin g the instr uction s in “Replacing o r adding a processor ” on p age 49 . 17 Reinsta ll the PCI ri ser ass[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 64[...]

CHAPTER 5 65 U sing the BIOS S e tup Utilit y • O pening the BIOS S etup utilit y •U p d a t i n g t h e B I O S • Reset ting the BIOS[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 66 Opening the BIOS Setup utility The BIOS Set up utility stores basic settings fo r your server . These settings include basic hardware configuration, resource settings, and password security . These settings are stor ed and saved ev en when the power is off . Cauti on The options in the[...]

Recover ing the BIOS www .gat ewa y. com 67 T o update the BIOS u n der WinPE: 1 Pr int the a ppendix f or “BIOS Settings” on page 107 . 2 Rest art you r server , the n pr ess F2 when the Gateway logo screen appears duri ng star tup. 3 Record any custom BIOS setti ngs on your printout. 4 Download the BIOS update fil es from suppor t.gateway .co[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 68 3 Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3. 4 F oll ow the ins tructions in “Closing the ser ver case” on page 32 . 5 Inser t a bootable USB “ disk-on-key ” containing a valid BIOS image into a USB por t. 6 Reconnect the power cord[...]

Resetting the BIOS www .gat ewa y. com 69 T o reset the BIOS using the pow er and reset buttons: 1 Pr int the a ppendix f or “BIOS Settings” on page 101 in t his gui de. 2 Rest art you r server , the n pr ess F2 when the Gateway logo screen appears durin g startup . Th e BIOS Setu p util ity ope ns. 3 Record any custom BIOS setti ngs on your pr[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 70 11 Place the jumper back onto pins 1-2. 12 F oll ow the ins tructions in “Closing the ser ver case” on page 32 . Resetting BIOS pass words T o reset BIO S passwor ds, you must eith er r eset and cl ear all BIOS settings, or use the Clear P a sswor d jumper . T o reset all BI OS set[...]

CHAPTER 6 71 T roubleshooting • T elephone s upport • T utoring and training • Saf ety guid elines • Error mess ages • T roubleshooting[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 72 T elephone support Before calling Gateway Customer Care If you hav e a technical problem with you r ser v er , follow these r ecommendations before contacting Gatewa y Customer C are: ■ Make sure that y our server is connected correctly to a gr ounded AC outlet that is supply ing pow er . ■ I[...]

Tutoring and tra ining www .gat ewa y. com 73 T elephone suppo rt Gateway offers a wide range of customer ser vice, techn ical suppor t, and inform ation ser vices. T eleph one numbers Y ou ca n access the following s e r vices through your te lephone to get an swers to your question s: T utoring and training Gateway's Customer Care prof essio[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 74 Safety guidelines While trouble shooting your server , fol low these safety guidelines: ■ Never r emove the top panel whi le you r ser ve r is turned on and while the modem cable and the power cords are conn ected. ■ Do n ot attempt to open the monitor . T o do so is ex tremely dange r ous. E[...]

Erro r messa ges www .gat ewa y. com 75 Inv alid Boot Diskette A diskette was fou nd in the dri ve , b ut it is no t configured as a bootab le diskette. Dri ve N ot Ready The BIOS was unable to ac cess the driv e because it indicated it was not re ady for data transf er . T his is often reported by drives when no media is present. A: Drive Erro r T[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 76 Primary Slave Driv e - A T API In c ompatible The IDE/A T API device c onfigured as P rim ar y Sla ve failed an A T API co mpatibilit y t e s t. Th i s m e ss a g e i s ty p ic a ll y d i s pl a y ed w he n t h e B IO S is t ry in g t o d e t ec t a n d configure IDE/A T API devices in POST . Sec[...]

Erro r messa ges www .gat ewa y. com 77 Check ing NVRAM..Up date F ailed BIOS could n ot write to th e NVRAM block. This message a ppears when th e FLASH par t is write -protec ted or if t here is no FLAS H par t (System uses a PROM or EPROM). Microcod e Error BIOS coul d not find or load the CPU Microcode Update to the CPU . This message only ap p[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 78 Interrupt Contr oller-2 error BIOS POST coul d not initialize the Slav e Interrupt Cont r oller . This may indicate a problem with system hardware . CMOS messages CMOS Date/Time Not S et The CMOS Date and/ or Time are inv alid. This error can be resolv ed by re adju sti ng the syst em t ime in AM[...]

Troubl eshooting www .gat ewa y. com 79 T roubleshooting First steps Wa r n in g T o avoid bodily injury, do not att empt to troubleshoot your s erver pro blem if : - The power cor ds or plugs are damaged - Liquid has been sp illed into you r server - Y our server was dropped - The case was damaged Instead , unplug your ser ver and contact a qualif[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 80 Beep codes Whenever a re cover able error occurs during t he power-on self-test (POST ), the BIOS displays an error message that describes the pr oblem. The BIOS a l so sounds a bee p code (one long tone f ollowed b y two s hor t tones) durin g POST if the v ideo confi guration fails (a f aulty v[...]

Troubl eshooting www .gat ewa y. com 81 LED information See the f ollowing table for a descripti on of this ser ver ’ s LEDs and th e information they provide: 9 The ROM c hecksum va lue does not ma tch the valu e encoded in t he BIOS. Same as f or 4 beep s. 10 The shutdown reg ister for CMOS RAM fail ed. Same as f or 4 beep s. 11 The c ache mem [...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 82 NIC status LEDs Identify NIC states Con trol pan el and back I/O panel RJ- 45 connecto rs Blue (fr ont) Gree n/ Orange (bac k) Blue (On) - Link Blu e (Bli nk) - Ac tivit y O ff - No link LED 1 Gr een ( On) - NIC linked LED 1 Green (Blink ing) - NIC 1 Gbps activ ity LED 1 (Off ) - No l ink LED 2 O[...]

Troubl eshooting www .gat ewa y. com 83 Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 pri or to each POST task. T hese code s are dis play ed on eight ora nge LEDs , loca ted on th e syst em boar d and available at the back of the ser ver chassis . They can provid e troubleshooting informa tion in the even t of a system hang during PO[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 84 13 Early POST init ializa tion of chipset regi sters . 24 Uncompr ess and initiali ze an y platf orm specif ic BIOS m odules . 30 Initialize S ystem Manageme nt Inter rupt. 2A Initializ e diff eren t device s through DIM. See “ D I M c o d e c h e c k p o i n t s ” o n p a g e 8 8 for m ore i[...]

Troubl eshooting www .gat ewa y. com 85 8C Late POST i nitiali zatio n o f chip set reg ist ers . 8D Build ACPI ta bles (if ACPI is suppo rted). 8E Progr am the pe ripheral parameters. Enable/disab le NMI as selected. 9 0 L a t e P O S T i n i t i a l i za t i o n o f s y s t e m m a na g e m e n t i n t e r r u p t. A0 Check boot password if insta[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 86 Bootbloc k initialization co de checkpoints The Bootb lock initialization code sets up th e chipset, memor y , an d other components bef ore system memory is available. T he following table pr ovides the diagnostic LED code fo r these check poin ts and describes the type o f checkpoints that may [...]

Troubl eshooting www .gat ewa y. com 87 Bootbloc k recovery code che ckpoints The bootblock r ecovery code gets cont rol when the BIOS determines tha t a BIOS rec overy needs to occur because the user has for ced the update or the BIOS checksum is corrupt. T he follo wing table provides the diagnostic LED codes f or these checkpoints and describes [...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 88 DIM code checkpoint s The De vice Initiali zation Manager (D IM) gets control a t vario us times dur ing BIO S POST to ini tializ e dif fer ent sy ste m bus es. The f ollowin g ta ble de scri bes t he main checkpoints where the DIM module is ac cessed. ACPI runtime checkpo ints ACPI checkpoints a[...]

Troubl eshooting www .gat ewa y. com 89 Optica l drive Y our se r v er does not r ec ognize an opti cal dri ve ■ Restar t y our server , then open the BIOS Setup utility by pressing and holding F2 while you r ser ver r estar ts . Make sure t hat the IDE controllers are enabled. F or mo r e information, see “Using the B IOS Setup Ut ility ” on[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 90 Y ou ar e ha ving problems wit h a SA T A drive ■ F or normal SA T A d rives (not SA T A R AID ), check the BIOS setup utility to see if the BIOS has rec ognized the drive. ■ Make sure that the pow er cable and SA T A cables ar e attached secur ely to the drive cage. ■ If the drive is not d[...]

Troubl eshooting www .gat ewa y. com 91 Monitor Y our ser v er is runn ing but there is no pic ture ■ Adjust the brightn ess and contrast controls to the center position. ■ Make s ur e that the monitor is plugged in a nd turned on. If the monitor is turned o n, the power LED should be lit. ■ Check the por t and cable f or bent or damaged pins[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 92 Processor Y our serv er doe s not re cogniz e a ne w proc essor ■ Make sure that t he proce ssor is fu lly seated in its s ocket. The pr ocessor should be recognized au t omatic ally if it is installed correctly. ■ If you hav e upgraded you r ser ver fr om one pr ocessor to two, y ou may need[...]

APPENDIX A 93 Ser ver Specifica tions • S ystem specifi cations • System board specification s • Environmental s pecifications • Elec tr onic specification s • Additional specifi ca tions[...]

APPENDIX A: Server Specification s ww w .g ateway .com 94 System specifications System board specifications Case siz e (H×W×L) 3 .44 × 16.9 3 × 27.3 8 inches (8. 75 × 43.0 × 69.55 cm) Wei gh t Minim um - 40 lbs ( 18.14 K g) (no be zel, pow er suppli es, har d drives , optical drive, diskette drive , fans, cables, and so on) Maximum - 60 lb s [...]

Environm ental specifications www .gat ewa y. com 95 Environmental specifications The f ollowing specific ations identify maximum en vironmen tal conditions . At no time should the server run under conditions whic h violate these specifications . PCI device/slot ■ Riser 1 supports - one full -length, full-h eight 64-b it PCI- X 100 MHz card and t[...]

APPENDIX A: Server Specification s ww w .g ateway .com 96 Electronic s pecifications Memory map Interrupts Imp ort ant If you disable a n IDE controller to free the interrupt for tha t controller, you must physical ly unplug the IDE cabl e from the system board . Simply disabling the drive by config uring the BIOS opti on does not make the in t err[...]

Electro nic specifications www .gat ewa y. com 97 Connector pino uts Main power connector ( J5) Pin Signal Name 1 +3.3 V 2 +3.3 V 3 Ground 4+ 5 V 5 Ground 6+ 5 V 7 Ground 8 P owe r good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ON (soft on/off ) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Gro[...]

APPENDIX A: Server Specification s ww w .g ateway .com 98 Processor pow er connecto r (J28) VGA conn ector Pin Signal Name 1 Ground 2G r o u n d 3 Ground 4G r o u n d 5 +12 V 6+ 1 2 V 7 +12 V 8+ 1 2 V Pin Signal Name 1 Red (analog c olor si gnal R) 2 Green (analo g color sig nal G) 3 Blue (analog color signal B) 4 No connec tion 5 GND 6G N D 7 +5 V[...]

Electro nic specifications www .gat ewa y. com 99 Serial port conne ctor Keyboa rd and Mouse con nectors External US B c onnectors Pin Signal Name Description 1 DCD Data Carrier Dete ct1 2R X D A T A R e c e i v e D a t a 3 TXD A T A Tr an s m i t D a ta 4 DTR Data T er minal Ready 5 GND Gr ound 6D S R D a t a S e t R e a d y 7 RTS Request T o Send[...]

APPENDIX A: Server Specification s ww w .g ateway .com 100 I 2 C (SMBus) connect or Additional specifications F or more information about your server , such as memo ry size, hard drive size, and processor type, visit Gateway ’ s eSuppo rt page at support .gat eway .com . The eSuppor t pag e also has links t o additional Gateway docume n tation an[...]

APPENDIX B 101 BIOS Settings[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 102 If you ever need to restore your BIOS settings, such a s after a system board change, a r ecord of the se ttings will make the proc ess much easier . Y ou can print this ap pendix, th en record your cus t om BI OS settings on the prin t out. Only settings which can be changed are listed. F or a com[...]

www .gat ewa y. com 103 Hardw are P refet cher Enabled Disabled Adjacent Cache Line Pr efetch Enabled Disabled Virtualization T echnolog y (VT) Enabled Disabled Hype r- Thr eading Te c h n o l o g y Enabled Disabled Intel Speed St ep™ T ech Au to Disabled Memory Configurat ion M e mo ry P erf or ma nc e Mode Non-Redundant ■ Int erl ea ve d ■ [...]

APPENDIX B: BIO S Settings ww w .g ateway .com 104 IDE Configuratio n A T A/IDE C onfiguration Disabled Com pat ibl e Enhanc ed Lega cy I DE Channels SA T A Only PATA P r i , S ATA S e c S ATA P r i , PATA S e c PAT A O n l y Con fig ure SA T A a s IDE RAID ACHI Prim ar y IDE Master (auto- de tected) Selects IDE Configu r ation sub-menu. Pri mar y [...]

www .gat ewa y. com 105 Hard D isk Writ e Pr otect Disabled Enabled IDE Detect T ime Out (Sec) 0, 5, 10, 15, 20, 25, 30, 35 Super I/O Configurat ion Onboar d Floppy C ontr oller Disabled Enabled Flo pp y A Disabled 1.44 MB 3½” 2.88 MB 3½” Serial P ort 1 Address Disabled 3F8 2F8 3E8 2E8 Serial P ort 1 IR Q IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyboar d [...]

APPENDIX B: BIO S Settings ww w .g ateway .com 106 NIC 1 PXE f unction Disabled Enabled NIC 2 PXE f unction Disabled Enabled GT W Mz Board Option ROM Disabled Enabled F ull Hei ght Riser Slot ■ To p P C I e s l o t Optio n ROM ( enabled or disabled) ■ Middle PCIe slot Optio n ROM ( enabled or disabled) ■ Bottom PCIe slot Optio n ROM ( enabled[...]

www .gat ewa y. com 107 Hard Disk Dr ives 1st Dr ive V aries (S pecifi es boot sequenc e fro m the av ailabl e devices.) nth Dr ive V aries ( Speci fies boot sequenc e fro m the av ailabl e devices.) Removabl e Drive 1st Driv e V aries ( Speci fies boot sequenc e fro m the av ailabl e devices.) nth Dr iv e V ari es (Specifies boot sequenc e fro m t[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 108 Pow er & Re se t Sw it ch es Inhibit Disabled Enabled NMI Cont rol Disabled Enabled Ser v er Syst em Management Se rve r B oa rd P art N u mb er V ar ie s Ser ve r Board Serial Numbe r Va r ie s NIC 1 MAC Addr ess V aries NIC 2 MAC Addr ess Va ri e s Syst em P a rt Number Va ries Syst em Serial[...]

www .gat ewa y. com 109 Flo w Con tro l None Hardware Software Redirec tion After BIOS POST Disabled Boot Lo ader Always Te r m i n a l T y p e ANSI V T1 00+ VT -U TF 8 V T -UTF 8 Combo Key Support Disabled Enabled IPMI C onfiguration Status of BMC BMC Firmware Revision View B MC Event Log Provide s data o n even t log Clear BMC System Ev ent Log B[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 110 The f o l lowing second level submenus are accessed fr om the submenu in dicated in the first c olumn. BIOS submenu BIOS 2 nd level submenu Setting Va l ue IDE Configuration Primary IDE Master (All IDE drive s) (Below is shown informatio n and opt ions appropriate to drive t ype) Devi ce Device inf[...]

www .gat ewa y. com 111 BIOS submenu BIOS 2 nd level submenu Setting Va l ue USB Configuration USB Mass Storage Devi ce Configurat ion USB Mass Storage Reset Delay 10 Sec 20 Sec 30 Sec 40 Sec Device #1 Only displ a yed if a device is detected . Inclu des a DeviceID strin g r eturn ed by th e USB device. Emulation T ype Aut o Flo pp y Fo rc ed F DD [...]

APPENDIX B: BIO S Settings ww w .g ateway .com 112[...]

APPENDIX C 113 Safe t y , Regulator y , and L egal I nf ormation[...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 114 Important safety information Wa r n in g Alway s fol low the se ins truc tions to he lp guard aga inst person al injury and da mage to you r Ga teway s yste m. Y our Gateway system is designed and tested to meet the latest standards for safe ty of information technology[...]

www .gat ewa y. com 115 Regulatory compl iance statements United States of Americ a Federal Com munications Commi ssion (FCC) Unintentio nal emitter per FCC Part 15 FCC Part 15 Class A Statem ent The s erver is des ignat ed as complyin g with Class A requ ire m ents if it bar es the following text on the rating label: Th is d evi ce com pl ies wit [...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 116 FCC declarat ion of conformit y Respons ible party : Gateway C o mpanies, Inc. 610 Gateway Drive, North Sioux City , SD 5 7049 (605) 232- 2000 Fax: (6 05) 232-2023 Produc t: ■ Gat eway E-9525 R Server For unique identification of the pr oduc t configuration, please su[...]

www .gat ewa y. com 117 Laser safety statement All Ga tew ay sys tems equippe d with CD a nd DVD dri ve s comply wi th th e appropr iate safe ty stand ards , includ ing IEC 825. Th e laser d evic es in these components are classified as “Class 1 Laser Products” under a US Dep artme nt of Hea lt h a nd H um an S erv ic es ( D HHS ) Rad i at io n[...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 118 Notices Copyright © 2 0 06 Gateway , Inc. All Rights Reser ved 7565 Irvine Center Drive Irvine, CA 92618 -2930 USA All Rights Reserved Thi s publi cat ion is p rot ected b y cop yrig ht an d all righ ts are r eserve d. No pa rt of it ma y be r epr oduced or tran smitt [...]

119 Numerics 5.25-inch drive loca tion 2 A accessories safety preca utions 114 ACPI runt ime checkpoints 88 add-in card see card administrator password 24 Advanced menu BIOS Setu p utility 66 B backplane 8 install ing 54 SAS/SATA 8 baseboard management controller 25 battery loca tion 6 replacing 58 troubleshooting 79 beep codes 80 bezel install ing[...]

Index w ww.gateway .com 120 G Gateway Customer Care 72 Learning Libraries 73 Web address 10 Web site 10 Gateway System M anager 24 H hard drive indic ator 2 install ing 37 LED indicator 2 removing 37 troubleshooting 89 heat sink install ing 49 help telephone support 72 tutoring 73 hot-swap backplane 8 , 54 backplane, SAS/SATA 8 hard drive s 2 , 37 [...]

Index www .gat ewa y. com 121 R rack mount kit 13 rack mounting server 13 RAID drives install ing 37 RAM see memo r y recovering BIOS 67 removing mezzanine board 56 optical drive 33 PCI riser assembly 44 see in stalling see removing server from cabinet 18 system fans 46 tape drive 35 removing hard drive 37 replacing control panel 59 RPS power distr[...]

Index w ww.gateway .com 122 user password 24 W Web site Gateway 10[...]

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A MAN E-9525R USR GDE R0 10/06[...]