HP (Hewlett-Packard) 1100 manual

HP Pavili on ze4100 Notebook PC Com paq Evo Notebook N1010v Seri es Com paq Presario 1100 Series Mobi le PC Technology Code KE Service Manual[...]

ii Service Manual © 2002 Hewlett- Packard Company Microsoft an d Window s are tradem arks of Microsoft Corporation in the U.S. an d/or other coun tries. Intel, Celeron, and Pen tium are trademark s of Intel C orporation in th e U.S. and/or other coun tries. A ll other product nam es m entioned h erein m ay be tradem arks of their respectiv e compa[...]

Service Manual iii Contents Product Information ...................................................................................................... 1-1 Feat ures ....................................................................................................................... .................. 1- 3 Operation ...............................[...]

iv Service Manual Reference Inf ormation................................................................................................... 5-1 Password Removal Policy ........................................................................................................ ..... 5-1 Hewlett-Packard Display Quality Statement .........................[...]

Service Manual v Tables Table 1-1. Notebook Products ............................................................................................................. 1-1 Table 1-2. Product Com parisons .......................................................................................................... 1- 2 Table 1-3. Acti vating Power Modes ....[...]

vi Service Manual Introduction This manual provides reference inform ation for serv icing the HP Pavilion ze4100 Notebook PC (technology code KE), Com paq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code K E). It i s for use by aut horized service personnel while instal ling, servici ng, and[...]

Service Manual Product Inf orm ation 1-1 1 Product Information The following l ist of HP and Compaq notebook products i s current at the ti me of publicat ion but is subject to change. Table 1-1. Notebook Pr oducts Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRA M/ Video Mem Communication Battery Pavilion ze4100 Notebook PC[...]

1-2 Product Inf orm ation Service Manual Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRA M/ Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/AB J Celeron 1.6-GHz 14.1-in XGA 20 GB CD + diskette 128 MB/uma LAN + modem Li ion F5772 J/AB J Celeron 1.6-GHz 14.1-in XGA 30 GB CD + diskette 256 MB/uma LAN [...]

Service Manual Product Inf orm ation 1-3 Features The following three illustrations show the notebook’s main external features. F or an exploded view of the notebook, see page 4- 2. Figure 1-1. Fr ont View 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. T urns the notebook on and off. 5. Touch pad, [...]

1-4 Product Inf orm ation Service Manual Figure 1-2. Back View 13. AC adapter jack. 14. Tw o universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM 1). Use this port for a serial mouse, modem, printer, or other serial device. 1[...]

Service Manual Product Inf orm ation 1-5 Figure 1-3. Bott om View 28. Hard disk drive. 29. Battery latch. 30. SDRAM door. 31. Reset button. 32. Port replicator connect.* 33. M ini-PCI door (no user parts inside). * on certain models[...]

1-6 Product Inf orm ation Service Manual Operation This section giv es an overv iew of the notebook’s operati on. Turning the Notebook On and Off You can start and stop y our notebook using its power button. However, at certain tim es y ou mi ght want to use other m ethods to start or stop the notebook—depending on power consi derations, ty pes[...]

Service Manual Product Inf orm ation 1-7 Checking the Status of the Notebook The main stat us lights on the front of t he notebook report power status, bat tery status, and hard disk activity . Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mod[...]

1-8 Product Inf orm ation Service Manual Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold F n, press the appropriate second key , then release both key s. Table 1- 6. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the displ[...]

Service Manual Product Inf orm ation 1-9 Resetting the Notebook Occasionally, Windows or the notebook m ight stop responding, so that y ou cannot turn the notebook off. If thi s happens, try the following i n the order listed. Press the power button t o restart. • If possi ble, shut down Window s: Windows XP: press CTRL+AL T+DEL, and t hen click [...]

1-10 Product Inf orm ation Service Manual Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1- 7. Specificatio ns Phy sical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 1[...]

Service Manual Product Inf orm ation 1-11 Audio Sy stem Stereo sound via tw o built-in speakers. 3D-enhanced audio. Volume and mute buttons (certain models). Headphone-out and microphone-in. Key board and Pointing Device 87/88-key touch-type Q W ERTY keyboard w ith 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-progra[...]

1-12 Product Inf orm ation Service Manual Major ICs CPU: Intel M obile Pentium 4 processor-M . Core logic: ALI 1671 / 1535+ chipset. Display controller: ATI M obility Radeon M6-C/P. Audio/Modem controller: C onexant Smart AM C CX 20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core l[...]

Service Manual Product Inf orm ation 1-13 Table 1- 8. A ccessories Accessory D escription HP Pavilion Compaq Evo and Presario Memory F4694-60901 128MB DDR266B •• F4695-60901 256MB DDR266B •• F4696-60901 512MB DDR266B • Hard Drives 0950-4193 HDD-20 GB 9.5m m, Hitach i ATA100 •• 0950-4318 HDD-20 GB 9.5mm, IBM AT A100 FDB •• 0950-428[...]

1-14 Product Inf orm ation Service Manual Internal Design The motherboard PCA is the central com ponent of the notebook’s design. I t play s a role in virtually all sy stem functions. The CPU module and m ost other subsy stem s connect to the m otherboard. The following figure shows the connections am ong the notebook’s replaceable electronic m[...]

Service Manual Product Inf orm ation 1-15 Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (M M O). Primary sy stem circuitry, sy stem BIOS. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processor, numeric [...]

Service Manual Remo val and Replacem ent 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s com ponents and assem blies. The item s marked by • in the following table are user-replaceable. Table 2- 1. Removal Cross-Ref erence • Assembly , speaker (page 2-12). Battery , CMOS (page 2-37). • Battery ,[...]

2-2 Rem oval and Replacem ent Service Manual Table 2-2. Required Equipment • #0 and #1 Phillips screwdriv ers, preferably magnetized. • Small flat-blade screwdriv er. • 5 mm nut driver Table 2- 3. Recommended Screw T orque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 – 3.4[...]

Service Manual Remo val and Replacem ent 2-3 Disassembly Flow chart The following diagram shows the general “path” y ou will use when disassembling the notebook to access any particular com ponent. Figure 2-1. Disassembly Flow[...]

2-4 Rem oval and Replacem ent Service Manual Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Re moving the Battery[...]

Service Manual Remo val and Replacem ent 2-5 Remov ing a SDRA M Module (User-Replaceable) The notebook has no system mem ory built into its m otherboard, but has two slots for SDRAM modules. One slot cont ains an SDRAM module that w as factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebook s us e only DDR2[...]

2-6 Rem oval and Replacem ent Service Manual Remov ing the Wireless LA N Mini-PCI Card (User-Replaceable) Certain notebooks include a w ireless L AN mini- PCI card under the m ini- PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper gr ounding, or you might dam age the card through elec tros[...]

Service Manual Remo val and Replacem ent 2-7 Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipment • #1 Phillip s screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the fac tory software and operating system on the drive as desc ribed in “Rec overing the Factor y Software,” as shown on th[...]

2-8 Rem oval and Replacem ent Service Manual 4. Remove the screws from the drive and drive tray , then lift the drive out of the tray. 5. Remov e the connector from t he hard disk drive. Figure 2-6. Remov ing th e Hard Disk Drive T ray Recovering the Factory Softw are The following procedure describes how to recover the notebook’s origi nal softw[...]

Service Manual Remo val and Replacem ent 2-9 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 4. Replacing Small Parts ( User-Replaceable) Part Replacement Procedure Rubber screw plugs, display (on display bezel) Insert a small flat-blade screwdriv er under the rubber screw plug and pry it loose. To [...]

2-10 Remo val and Replacem ent Service Manual Remov ing the Key board Cov er (User-Replaceable) Required Equipment • #1 Phillip s screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. Remov e the two hinge cov er screws that secure the key board cover to the rear [...]

Service Manual Remo val and Replacem ent 2-11 4. If necessary , while hol ding the center of the cover, careful ly insert the flat- blade screwdriv er under the right side of the di splay assembly hinge, gently pry up, and then lif t the cover out. Thi s procedure might need to be repeated on the left si de of display assembly hinge to completely r[...]

2-12 Remo val and Replacem ent Service Manual Remov ing the Speaker A ssembly (User-Replaceable) Note: The following speaker assem bly rem oval procedures apply only to Com paq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated int o the top case. Refer to the “Rem oving t he[...]

Service Manual Remo val and Replacem ent 2-13 Remov ing the Keyboard (User-Replaceable) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the key board cover (page 2-10). 3. Remov e the screws that secure the key board to the top case. 4. Li ft up on the key[...]

2-14 Remo val and Replacem ent Service Manual Figure 2-9. Removing the Ke yboar d Screw, M2.5×4mm ( 4)[...]

Service Manual Remo val and Replacem ent 2-15 Remov i ng the Sw itchboard PCA (User-Replaceable) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the batt ery. 2. Remov e the key board cover (page 2-10). 3. Disconnect both the 2- wire and 4-w ire cables that connect the switch[...]

2-16 Remo val and Replacem ent Service Manual Remov ing the CD/DVD Driv e (User-Replaceable) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cover (page 2-10). • Key board (page 2-13). 3. Rem ove the s crew s th [...]

Service Manual Remo val and Replacem ent 2-17 Remov ing the Display A ssembly (Authorized Service Prov iders Only ) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the key board cover (page 2-10). 3. Remov e the two retaini ng screws from t he rear of the [...]

2-18 Remo val and Replacem ent Service Manual Figure 2-12. Remov ing the Disp lay A ssembly Screws, silver M2 x4 mm (2) Screws, M2.5×6mm ( 8)[...]

Service Manual Remo val and Replacem ent 2-19 Reassembly Notes Important After r eplacing the display assem bly or motherboard, you mus t use the Service Utilities floppy disk to reprogram the EEPROM on the m other board for the new display. 1. Download the notebook ser ies service pac kage f rom the Partner ship W eb site (see page vi), and create[...]

2-20 Remo val and Replacem ent Service Manual Remov ing the Top Case (Authorized Service Prov iders Only ) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2-10). • Spe[...]

Service Manual Remo val and Replacem ent 2-21 Figure 2-13. Remov ing the T op Case Screw, M 2.5×4mm Screw, M2.5×6mm ( 15) Screw, M2.5×7mm ( 2) Screw, M 2.5×4mm[...]

2-22 Remo val and Replacem ent Service Manual Remov i ng the Floppy Driv e (Authorized Service Prov iders Only ) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2-10). ?[...]

Service Manual Remo val and Replacem ent 2-23 Figure 2-14. Re moving the Floppy Drive Screw, M2.5×4mm ( 2) Screw, M2.5×4mm ( 2)[...]

2-24 Remo val and Replacem ent Service Manual Reassembly Notes Caution Do not excess ively bend or fold the f loppy drive cable. Excess ive flexing can dam age the f loppy drive cable connec tions. • Connect the floppy drive cable to the motherboard pri or to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk d[...]

Service Manual Remo val and Replacem ent 2-25 Remov ing the Infrared (I/R) PCA (Authorized Service Prov iders Only ) Required Equipment • #1 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2-10[...]

2-26 Remo val and Replacem ent Service Manual Reassembly Note Caution Use care when handling the I/R PCA cable. Dam aging the cable c an degrade notebook perfor manc e. • Make sure y ou route the I/ R PCA cable between the left screw hole and the bot tom case. Figure 2-15. Remov ing the I/R PCA Screw, M2.5×4mm ( 2)[...]

Service Manual Remo val and Replacem ent 2-27 Remov i ng the Heatsink (w ith Fan) (Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2[...]

2-28 Remo val and Replacem ent Service Manual Caution Do not spin the fan blades with y our finger, or you could damage the f an’s bearings . Reassembly Notes • If t he thermal pad i s damaged, use a sharp knife or scraper t o carefully remov e it from t he heat sink, then attach a new t hermal pad. • Install the heatsink screws in this order[...]

Service Manual Remo val and Replacem ent 2-29 Remov i ng the CPU Module (Authorized Service Prov iders Only ) Required Equipment • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (page 2-10).[...]

2-30 Remo val and Replacem ent Service Manual 3. Turn the lock screw one- half turn counterclockwi se to release the CPU module (y ou should hear a light snap). Carefully lift the CPU module off of its socket on t he motherboard. Figure 2-17. Re moving the CPU Module Reassembly Notes Caution Each tim e you install a new CPU module, y ou m ust also [...]

Service Manual Remo val and Replacem ent 2-31 Remov ing the Motherboard (Authorized Service Prov iders Only ) Required Equipment • #1 Phillip s screwdriver. Removal Procedure Note: B efore R eplacin g the Mo therbo ard If poss ible, record the c omputer ’s electr onic serial num ber bef ore you replace the mother board. You will then store the [...]

2-32 Remo val and Replacem ent Service Manual Caution: Wi reless Models Be caref ul when removing and attac hing antenna cables. Dam age to cables or connec tors can degrade perf orm ance. 3. Wireless model s only: Remov e the mi ni-PCI door and unpl ug the two antenna cabl es from the mini -PCI card. Do not rem ove t he mini -PCI card at t his tim[...]

Service Manual Remo val and Replacem ent 2-33 Reassembly Notes Important After r eplacing the display assem bly or motherboard, you mus t use the Service Utilities floppy disk to reprogram the EEPROM on the m other board for the new display. 1. Download the notebook Series s ervice pack age f rom the Partners hip W eb site (see page vi), and create[...]

2-34 Remo val and Replacem ent Service Manual 1. Remov e the following com ponents from the old m otherboard and install ont o the new motherboard: • CPU module • Wireless LAN mi ni-PCI card (if present) • SDRAM modules 2. Follow the reassembly n otes in the section entitled “R emoving the Motherboard” on pag e 2-33. Note: A fter Rep laci[...]

Service Manual Remo val and Replacem ent 2-35 Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wi reless panel, and if present, the docki ng port cover from the old bottom case to the new botto m case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial num ber label and instal l a new overlay ,[...]

2-36 Remo val and Replacem ent Service Manual Replacing the Le ft and Right A ntennas If y ou need to rem ove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas c arefully. Failure to do so could degr ade notebook perfor manc e. Handle the antenna routing m etal tabs in the bottom cas e caref ully . Thes [...]

Service Manual Remo val and Replacem ent 2-37 Repairing the BIOS IC (Authorized Service Prov iders Only ) The notebook’s BIOS IC cannot be replaced separately . If it is defectiv e, y ou must replace the motherboard. I n some cases, how ever, y ou m ight be able to reprogram a mal functioning BI OS IC using either e-DiagTool s for Windows, a BIOS[...]

2-38 Remo val and Replacem ent Service Manual Using a BIOS Floppy Disk If y ou do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support I nformation i n the Service and Support L ibrary. Fol low the instructi ons for creating the BI OS floppy di sk. Caution Make s ure to use the cor rect[...]

Service Manual Remo val and Replacem ent 2-39 Remov i ng Other Components (Authorized Service Prov iders Only ) Required Equipment • #0 and #1 P hillips screwdrivers. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove the assemblies and follow the additional step s listed[...]

2-40 Remo val and Replacem ent Service Manual Component Removal Procedure Additional Steps Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). W hen replacing the HDD guide, m ake sure you only replace the two right screw s. Do [...]

Service Manual Troubles hooting and Diagnostics 3- 1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing faulty com ponents: • ASP support information • Troubleshooting inform ation ! Checking for customer abuse (page 3- 3). ! Trou[...]

3-2 Troubles hooting and Diagnostics Ser vice Manual Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow t he basic troubleshooting st eps shown below. Check the custo mer's descriptio n of the proble m and any supportin g information. Try to duplicate the custo m[...]

Service Manual Troubles hooting and Diagnostics 3- 3 Checking for Customer A buse Some notebooks m ight appear t o have been dam aged by cust omer abuse. Use these guidel ines to help determine if this is the case: • If t he shipping box is seriousl y dam aged, custom er abuse cannot be declared. • If t he damage could have a cause other than c[...]

3-4 Troubles hooting and Diagnostics Ser vice Manual Swapping m odules that m ight be defectiv e with ot hers known to be good is generall y an i deal way to find the modul e responsible for the problem . A failure sy mptom is rarely caused by more than one module, so y ou will not usually need to replace more than one to correct a particular failu[...]

Service Manual Troubles hooting and Diagnostics 3- 5 Suggestions for Tr oubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Power-On Self-Test Sy card PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests D escribes Memory Tests Tests Describes Describes Fan Tes ts Batteries Tests [...]

3-6 Troubles hooting and Diagnostics Ser vice Manual If y ou cannot isolate the cause of a problem usi ng the above diagnost ic tools, use the suggesti ons in the following tabl e to help find the problem . Table 3-3. Troubleshooting Suggestions Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determin[...]

Service Manual Troubles hooting and Diagnostics 3- 7 Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Sluggish startup or shutdown. Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Hard drive. Error message such as [...]

3-8 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Turn s off immediately after turning on. Battery may be ex tremely low. Plug in AC adapter or insert charged battery Battery. Does not run on battery; empty battery indication. Check battery and contacts. Try [...]

Service Manual Troubles hooting and Diagnostics 3- 9 Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connect[...]

3-10 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Local area of dark or light discoloration visible w hen display is on. Caused by ex cessive pressure applied to area on screen. Declared to be caused by customer abuse. External display does not work. Check c[...]

Service Manual Troubles hooting and Diagnostics 3- 11 Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments CD/DVD drive Particular CD or DVD not playing properly. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD w as created on CD-RW drive, try using HP certified [...]

3-12 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Embedded numeric keypad does not wor k. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Keyboard. Motherboard. PS/2 keyboard an[...]

Service Manual Troubles hooting and Diagnostics 3- 13 Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Sound does not record. Use an external microphone (internal microphone normally not included). Check software controls. Test audio w ith e-Diagtools diagnostics. Switchboard PCA. Motherboard. Serial/Parallel/[...]

3-14 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected t[...]

Service Manual Troubles hooting and Diagnostics 3- 15 Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. Mini-PCI card. Antenna PCAs. Motherboard. Make sure all cables are properly connected to mini- PCI[...]

3-16 Troubles hooting and Diagnostics Ser vice Manual Sy mptom Call Ce nter: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly. May be normal W indows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press[...]

Service Manual Troubles hooting and Diagnostics 3- 17 Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooti ng and repairing the notebook: • Notebook e-Diagtool s diagnostic program (below). • Power-on self- test (page 3- 18). • Sy card PCCtest 450 PC card (page 3-24). • Windows Managem ent [...]

3-18 Troubles hooting and Diagnostics Ser vice Manual 10. After each run, press F2 to return to the adv anced test screen, or press F4 to v iew the Support Ticket. 11. Exit. Press F 3 and then any key t o exit and reboot. 12. Optional: open the Support Tick et. In Window s, click Start > All Program s (or Programs) > Hewlett- Packard > Not[...]

Service Manual Troubles hooting and Diagnostics 3- 19 Fi rst, confirm the failure by performi ng a “clean” boot, as described below. Note that if the notebook fails to restart w ith a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monit or, pointing dev ice, and k[...]

3-20 Troubles hooting and Diagnostics Ser vice Manual Beep Cod es* POST Description 2-1-4-3 Display BIOS c opyright notice. 2-1-4-4 I nitialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 I nitialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB dev ices. 2-2-3-1 Test for unexpected interrupts . [...]

Service Manual Troubles hooting and Diagnostics 3- 21 Beep Cod es* POST Description 3-4-4-1 Clear parity chec kers. 3-4-4-2 Display Mult iBoot menu. 3-4-4-3 Clear sc reen (optional). 3-4-4-4 Check virus and bac kup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 I nitialize POST Error Manager (PEM). 4-1-1-3 I nitialize error logging. 4-1-1-4 I [...]

3-22 Troubles hooting and Diagnostics Ser vice Manual The following tabl e lists POST messages and explanati ons for reported problems. I f the sy stem fails after y ou make changes in BI OS Setup, reset the notebook, ent er BIOS Setup, and instal l the defaults or correct the error. Table 3- 5. POST M essages Message Description 0200 Failure Fixed[...]

Service Manual Troubles hooting and Diagnostics 3- 23 Message Description 02F4: EIS A CMOS not w riteable ServerBIOS 2 test error: Cannot write to E ISA CMOS. 02F5: DM A Test Failed ServerBIOS 2 test error: Cannot write to extended Direct Mem ory Acc ess (DMA) regis ters. 02F6: Softw are NMI Failed ServerBIOS 2 test error: Cannot generate s oftware[...]

3-24 Troubles hooting and Diagnostics Ser vice Manual Sy stem BIOS shadow ed System BIOS copied t o shadow RAM. UMB upper li mit segment address: nnnn Displays the address nnnn of the upper l imi t of Upper Mem ory Blo cks (UMB) , ind icating released segm ents of the B IOS that can be recl aimed by a vi rtual m emory m anager. Video BIOS shadowed [...]

Service Manual Troubles hooting and Diagnostics 3- 25 Window s M anagement I nstrumentation (WM I) The Windows Management I nstrumentation is basically sets of rules for accessing inform ation about a notebook. WMI all ows an applicati on to determ ine, for example, t he operating sy stem bei ng used, which hardware and software com ponents are in [...]

3-26 Troubles hooting and Diagnostics Ser vice Manual 3. The pointing devices are not active in BI OS Setup, so you will need to use the key board to navigate: • Press the LEF T and RIGHT arrow key s to m ove am ong menus. • Press the UP and D OWN arrow keys to m ove am ong paramet ers in a menu. • Press F5 or F 6 to m ove through val ues for[...]

Service Manual Troubles hooting and Diagnostics 3- 27 External Pointing Devic es Disables the internal pointing devices w hen an external pointing device is connected. Auto Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Enabled W ake On LAN from Power Off Lets the notebook be turned on via the LAN [...]

Service Manual Replaceable Parts 4- 1 4 Replaceable Parts This chapter contains an expl oded view of t he notebook and the followi ng lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacem ent parts (page 4-5). • Part number reference (page 4-5).[...]

4-2 Replaceable Parts Ser vice Manual Figure 4-1. E xploded View[...]

Service Manual Replaceable Parts 4- 3 Table 4- 1. Replaceable Parts Exchange Presario/ Evo Pavilion User - Description Part Number Part Number F5771J F5761H Repl. 1 Cover, Keyboard – 1F Pav ilion F5761-60904 • No 1 Cover, Keyboard – 1F C ompaq F5771-60904 • No 2 Display 15.0” SX GA+ – Pavilion KE F5761-60912 F5761-69012 • No 2 Display[...]

4-4 Replaceable Parts Ser vice Manual Exchange Presario/ Evo Pavilion User - Description Part Number Part Number F5771J F5761H Repl. 11 PCA, m otherboard – KE w/ IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F F5761-60902 F4640-60967 F4640-60944 F5761-69002 • • • • • • No No No 11 PCA, m otherboard – KE w/o IEEE 1394 Socket, PCMI[...]

Service Manual Replaceable Parts 4- 5 Table 4- 2. A ccessory Replaceable Parts Exchange Presario/ Evo Pavilion User Description Part Number Part Number F5771J H5761H Repl. 128MB DDR266B F4694-60901 •• Yes 256MB DDR266B F4695-60901 •• Yes 512MB DDR266B F4696-60901 • Yes AC-Adapter-Ultraslim Delta 75W s/PFC F4600-60901 •• Yes Battery, L[...]

4-6 Replaceable Parts Ser vice Manual Exchange Presario/ Evo Pavilion User Part Number Part Number Description F5771J H5761H Repl. 8120-6312 Cord, Pwr, Austr #ABG (2w) • Yes 8120-6313 Cord, Pwr, US #ABA (2w ) • Yes 8120-6314 Cord, Pwr, Europe #ABB (2w ) •• Yes 8120-6316 Cord, Pwr, Japan #ABJ (2w ) • Ye s 8120-8699 Cord, Pwr, UK (EPSR) For[...]

Service Manual Replaceable Parts 4- 7 Exchange Presario/ Evo Pavilion User Part Number Part Number Description F5771J H5761H Repl. F4640-60975 Kit, screw •• Yes F4640-60976 Antennas, W ireless R&L – 1F •• No F4640-60977 Card, mini-PCI-802.11B w orldwide •• Yes F4640-60978 Card, mini-PCI-802.11B France • Ye s F4640-60980 F4640-69[...]

Service Manual Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference in formation: • Password removal pol icy . • Display quality statement. Passw ord Removal Policy If the user forget s the syst em password, t he user calls Technical Support t o determine t he proper remov al procedure. The user mus[...]

5-2 Referenc e Inform ation Servic e Manual Hew lett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but i mperfect technol ogy, and m anufacturers cannot produce large display s that are cosm etical ly perfect. Most, if not all , TFT di splay s exhibit som e level of cosmeti c imperfecti on. These cosmeti c imperf[...]

Service Manual Referenc e Inform ation 5-3 Table 5- 1. LCD Guidelines Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defectiv e dots [...]

5-4 Referenc e Inform ation Servic e Manual Serv ice Notes and Obsolete Parts Service notes containing im portant repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi.[...]

Part Number F5761-90006 Printed in U.S.A. 10/02[...]