HP (Hewlett-Packard) E0J75UA manual

HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC Maintenance and Service Guide[...]

© Copyright 2014 Hew lett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Micr[...]

Important Notice about Cust omer Self-Repair Parts CAUTION: Your co mputer includes Customer Self -R epair parts and parts that should only be accessed by an authorized serv ice p rovider. See Chapter 5 , "Removal and replaceme nt procedures for Customer Self-R epair parts," fo r details. Accessing pa rts described in Ch apter 6, "Re[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device directly on your lap or obstruct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfa ce, such as an adjoining option al printer, or a soft surface, such as pillo[...]

vi Safe ty warning notice[...]

Table of contents 1 Product description ............ ......... ........ ......... ............ ........ ......... ......... ........... ......... ........ ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........ .......... ........ ......... .......... ......... ....... ...... ........... ......[...]

Optical drive .................... ........ ........... ........ ............ .......... ......... .......... ........... .......... .... ...... 48 Hard drive ........ ........... ......... ............ ............ ........... .......... ............ ............ .......... ......... ...... 49 WLAN module ............. ............ ............ ..[...]

Restore and recovery ............ ......... ........ ........ .......... ........ ......... ........ ........... ........ ......... ...... ............... 99 Recove ring us ing HP Re covery Manager .... ............. ............. ............. ........... .............. .... 100 What y ou need to know ............ ............ ........... ........[...]

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1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC √√ Processors AMD ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GH z; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, [...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Processors (continued) 4th Generation Intel Core ● Intel® Core® i7-470 2MQ 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) ● Intel Core i5-4200M 2.5 GHz processor (SC turbo up to 3.1[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor ● AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor ● AMD Radeon HD[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Switchable graphics: ● AMD Radeon HD 8670M with 1 GB of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) ● AMD Radeon HD 8670M with 2 GB of dedicated video memory (256 M x 16[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Interna l graphics: ● Intel HD Graphics 4600 on computer models equipped with an Intel 4th Generation Core processor ● Intel HD Graphics 4000 on computer models equipped with an Intel 3rd Generation Core proc[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600 MHz) dual channel Support for DDR3L-1600 MHz single channel (for use on computer models equipped with an AMD A6-5200, A4-500, or E1-2500 processor)[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Audio and video Dual speakers Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED , 1280×720 by 30 frames per second) √√ Ethernet Integrated 10/100 network inte rface c[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Ports ● AC adapter, HP Smart ● Audio in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: two USB 3.0 ports, one USB 2.0 port ● VGA (Dsub 1[...]

Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Operating system Preinstalled: ● Windows 8.1 Standard ● Windows 8 Standard ● FreeDOS √√ Serviceability End user replaceable parts: ● AC adapter ● Batter y (syst em) ● Hard drive ● Memory modules (expansion and prima[...]

2 External component identification Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel , and then select Control Panel . 2. Select System and Security , and then in the System area, click Device Manager in the left column. A list rev[...]

Item Component Description (5) Internal microphone Records sound. *The antennas are not visible from the outside of the comput er. For optimal transmission, keep the areas immedia tely around the antennas free from obstructions. For wire less regulatory notices, see the section of the Re gulatory, Safety, and Environmental Notices that applies to y[...]

Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the butt[...]

Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Reveals system information when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to [...]

Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the disp lay and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy -saving mode that uses the least[...]

TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-sw ipe gestures. (2) Left TouchPad button F unctions like t he left button on an external mouse . (3) Right TouchPad button Functions like the right button on an external mou se. Left [...]

Item Component Description (5) Audio-out (headphone) jack/Audio in (microphone) jack Connects optional powered stereo speake rs, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset micr ophone. This jack does not support optional micropho ne-only devices. WARNING! To reduce the risk of p ersonal injury, ad[...]

Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive eject button Releases the disc tray. (3) USB 2.0 port Connects an optional USB device. (4) RJ-45 (network) jack Connects a network cable. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: Th[...]

Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the batt[...]

● Service label—Provides import ant information to id entify your computer. Wh en contacting support, you will pr obably be asked for the se rial number, and possibly for the product number or the model numbe r. Locate these numbers b efore you contact support. NOTE: Your service labels will resemble o ne of the examples show n below. Refer to [...]

3 Illustrated parts catalog Computer major components 20 Chapter 3 Illustrated parts catalo g[...]

Item Component Spare part number (1) Display assembly : 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED TouchSma rt display assembly for HP Pavilion 17 TouchSmart Notebook models 749970-001 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED display assembly for HP Pavilio n 17 Notebook models. This display assembly is spared at the sub[...]

Item Component Spare part number In white finish for use on all computer m odels in the Czech Republic and Slovakia 724535- FL1 In white finish for use on all computer models in Denmar k, Finland, Norway, a nd Sweden 724535-DH1 In white finish for use on all co mputer models in France 724535-051 In white finish for use on all computer models in Ger[...]

Item Component Spare part number (5) Touc hPad butto n board (includes TouchPad board cable and TouchPad button board cable) 720672-001 (6) System board (includes r eplacement thermal material): HP Pavilion 17 Note book compute r models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2 GB of discrete me[...]

Item Component Spare part number For use only on computer models equipped with the Intel HM86 ch ipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system 713256-501 For use only on computer models equipped with the Intel HM86 ch ipset, a graphics subsystem with 2 GB of discrete me mory, and the FreeDOS o[...]

Item Component Spare part number For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the Windows 8.1 Standar d operating system 749966-501 For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete me mory, and the FreeDOS o perating system[...]

Item Component Spare part number AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GH z; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) 713550-001 AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GH z; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) 683047-001 AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GH z; 1600 MHz FSB, 1.0 M[...]

Item Component Spare part number For use only on computer models equipped with an Intel C ore i3-3110M processor and a graphics subsystem with discrete memory 736176-001 For use only on computer models equipped with an Intel C ore i3-3110M processor and a graphics subsystem with UMA memor y 736175-001 PCH heat sink 719863-001 Thermal Materia l Kit [...]

Item Component Spare part number (20) WLAN module: Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Ada pter for use on all computer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all com[...]

Item Component Spare part number (1) Display bezel 720666-001 (2) 17.3 in (43.94 cm), Brigh tView, HD, LED, display panel 720676-001 (3) Display hinges (includes left and right hi nges and hinge br ackets) 720669-001 (4) Webcam/micropho ne module (includes double-sided adh esive) 719845-001 (5) Antenna Kit (includes left and right w ireless ant enn[...]

Mass storage devices Item Component Spare part number (1) Hard dr ive (does not include hard drive bracket or ha rd drive connector cable ): 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with Intel processors and supported for use on computer models equi[...]

Miscellaneous parts Componen t Spare part number AC adapt er: 65 W HP Smart AC adapter (non-PFC, 4.5 mm) for use on all computer models 710412-001 90 W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models 710413-00 1 Power cord (3 pin, black, 1.83 m): For use on all computer models in Denmark 490371-081 For use on all computer models in[...]

Spare part number Description 669300-001 640 GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable); supported for use on computer models equipped w ith Intel processors and supported for use on computer models equipped with AMD processor s with Windows 8.0 NOTE: The hard drive bracket and screws a[...]

Spare part number Description 713163-001 Intel Core i3-3130M 2.60 GHz processor (1600 MHz F SB, 3.0 MB L3 cache, dual core, 35 W; includes replacement thermal material) 713255-001 System board for use only on HP Pavilion 17 No tebook computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the FreeDOS operatin[...]

Spare part number Description 719864-001 Thermal Material Kit (inclu des thermal replacement material) 720459-001 System board for use only on HP Pavilion 17 No tebook computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discrete memor y, and the FreeDOS operating system (includes t hermal replacement material) 72[...]

Spare part number Description 720670-251 Keyboard with backlight in black finish for use on all com puter models in Russia (includes backlight cable and keyboard cable) 720670-261 Keyboard with backlight in black finish for use only on com puter mode ls equipped with an Intel processor in Bulgaria (includes ba cklig ht cable and keyboard cable) 720[...]

Spare part number Description 720691-001 System board for use only on HP Pavilion 17 Notebook comp uter models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 720691-501 System board for use only on HP Pavilion 17 Notebook comp uter models equipped wi[...]

Spare part number Description 724535-BA1 Keyboard with backlight in white finish for us e on all computer models in the Adriatic Region (includes backlight cable and keyboard cable) 724535-BB1 Keyboard with backlight in white finish for use only on computer mode ls equipped with an Intel processor in Israel (includes bac klight cable and keyboa rd [...]

Spare part number Description 733476-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Co mbo Adapter for use on all computer models 733515-001 Display enclosure in mineral black finish for use on all computer models 733516-001 Top cover in mineral black finish for use on all computer models (inclu des TouchPad) 735080-001 System bo[...]

Spare part number Description 748413-001 Top cover in hazel berry finish for us e on all computer models (includes To uchPad) 748414-001 Top cover in goji be rry finish for use on all computer models (includ es TouchPad) 749966-001 System board for use only on HP Pavilion 17 TouchSmart Notebook computer mo dels equipped with the AMD A76M chipset, a[...]

Spare part number Description 758897-001 System board for use only on HP Pavilion 17 TouchSmart Notebook computer mo dels equipped with an AMD A4-5000 processor, a grap hics subsystem with UMA memory, and the FreeDOS operating system (includes t hermal replacement material) 758897-501 System board for use only on HP Pavilion 17 TouchSmart Notebook [...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sectio ns include some of the con s iderations that you [...]

Cables and connectors CAUTION: When servicing the computer, be sure tha t c ables are placed in their proper lo cations during the reassembly proc ess. Improper cable placemen t can damage the compu ter. Cables must be handle d with extreme care to avoid d amage. Apply only the tens ion required to unseat or seat the cables during removal an d inse[...]

CAUTION: To prevent damage to the computer when you are removi ng or insta lling internal components, observe these precau tions: Keep components in thei r electrostatic-safe c ontainers until you are ready to insta ll them. Before touch ing an electronic co mponent, disc harge static electricity by using the guidel ines described in this section. [...]

Packaging and transportin g guidelines Follow these groun ding guidelines when p ackaging and transporti ng equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conductive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta[...]

Equipment guidelines Grounding equi pment must include eith er a wrist strap o r a foot strap at a ground ed workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimu m of one megohm ±10% resi stance in the ground cords. To pro vide proper ground, wear a strap snugl y against th[...]

5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair progra m is not available in all lo cations. Installing a part not supported by the Customer Self-Rep air program may void you r warranty. Check yo ur warranty to determine if Customer Self-Repair is supported in you r location. Component replacement [...]

Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing th e batter y, follow t hese steps: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down through the operating[...]

Optical drive NOTE: This section applies o nly to computer models e quipped with an Intel pro cessor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these ste ps: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer [...]

7. Remove the optical drive (3) . Reverse this procedure to in stall the optical d rive. Hard d rive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description Spare part number 1 TB, 5400[...]

Remove the hard drive: 1. Remove the two Phillips PM2.5×5.75 screws (1) th at secure the hard drive to th e computer. 2. Disconnec t the hard drive co nnector cable (2) from the system board. 3. Lift up on the h ard drive tab (1) to release the hard drive from the hard d rive bay. 4. Remove the ha rd drive (2) . 5. If it is necessary to disasse mb[...]

Reverse this procedure to install the hard drive. Component replacemen t procedures 51[...]

WLAN module Description Spare part number Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Com bo Adapter for use on all computer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 C ombo Adapter for use on a ll computer m[...]

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN ante nna cables are not con nected to the terminals on the WLAN module, the protective sleeves must be insta lled on the antenna conne ctors, as shown in th e following illustration. Reverse this procedure to in stall the WLAN module. Component rep[...]

Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 NOTE: Before adding ne w memory, make sure you u pda te the computer to the latest BIOS. Refer to Updating the BIOS on page 93 . Before removing a memory module, follow these step s: 1. [...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should onl y be accessed by an autho rized service provider. Accessing th ese parts can damage the comp uter or void th e warranty. Component replacement procedures This chapter provides remova l and replacement pr ocedures for A[...]

Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. For use in country/region Spare part number In black finish for use on all computer models in Belgium 720670-A41 In black finish for use on all computer models Internationally 720670-B31 In black finish for use only on computer models equipped with an Intel processor in Bulgaria[...]

For use in country/region Spare part number In white finish for use on all computer models in France 724535-051 In white finish for use on all computer models the Adriatic Region 724535-BA1 In white finish for use on all computer models in Germany 724535-041 In white finish for use on all computer models in Spain 724535-071 In white finish for use [...]

Remove the keyboard: 1. Remove the two Phillips PM2.5× 7.0 screws that secure the keyboard to the computer. 2. Partially open the computer. 3. Rest and secure th e computer on its left side. 4. Insert a thin tool in to the keyboard release hole , an d then press on the ba ck of the keyboard u ntil the keyboard disengage s from the computer. 5. Tur[...]

7. Lift the rear edge of th e keyboard unti l it rests at an angle. 8. Swing the rear ed ge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the zero inserti on force (ZIF) connecto r (2) to which the keyboard ribb on cable is attached, and then di sconnect the keyboard ribbon cab le (3) from the system boa[...]

Top cover NOTE: The top cover spare part kit includes the TouchPa d. Description Spare part number In flyer red finish for use on all computer models 720681-001 In goji berry finish for use on all computer mo dels 748414-001 In hazel berry finish for use on all computer mo dels 748413-001 In mineral black finish for us e on all computer models 7335[...]

3. Remove the 15 Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Remove the six Phillips PM2.0×3. 0 screws that secure the top cover to the computer. 5. Turn the comput er right side up with the front toward you. 6. Open the computer. 7. Release the ZIF conne ctor (1) to which the po wer button board ribbo n cable is attac[...]

8. Release the ZIF conne ctor (2) to which the Touc hPad button board ribbo n cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board. 9. Remove the three Phillips PM2.5×7.0 screws t hat secure the top co ver to the computer. 10. Lift the rear edge of the top cover (1) u ntil the left and right sides det[...]

Power button board Description Spare part number Power button board (includes cable) For use only with HP Pavilion 17 Notebook computer models 720673-00 1 For use only with HP Pavilion 17 TouchS mart Notebook computer models 749969-001 Before removing the po wer button boar d, follow these ste ps: 1. Turn off the compu ter. If you are unsu re wheth[...]

TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720672-001 Before removing the TouchP ad butt on board, follow these steps: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down thr[...]

Display assembly NOTE: The HP Pavilion 17 TouchSmart Notebook models ar e spared at the display assembly only. For removal procedures for the HP Pavilion 17 Note book non-touch screen models display assembly subcomponents, see Display assembly subcomponents on page 67 . Componen t Spare part number 17.3 in (43.94 cm) display as sembly , HD+, WLED, [...]

3. Release the wireless an tenna cables from th e clips built into the base enclosure (3) . 4. Remove the four Philli ps PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure . 5. Remove the display assembly (2) from the computer. Reverse this procedure to rea ssemble an d install the displa y assembly. 66 Chapter 6 Remova l [...]

Display assembly subcomponents NOTE: The display assembly subcom ponents are for the HP Pav ilion 17 Notebook non-touch screen models onl y. For removal procedures for an HP Pavilion 17 TouchSmart Notebook model display assembly; see Display assembly on page 65 . Componen t Spare part number Antenna Kit (includes left and r ight wireless anten na c[...]

3. Release the wireless an tenna cables from th e clips built into the base enclosure (3) . 4. Remove the four Philli ps PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure . 5. Remove the display assembly (2) from the computer. 68 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

6. If it is necessary to replac e the display beze l or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers ar e available in the R ubber Kit, spare part number 720677-001. b. Flex the in side edges of the to [...]

c. Remove the display bezel (4) . 7. If it is nece ssary to r eplac e the webca m/microphone module: CAUTION: Han dle the webcam/microphon e module with caution. Th is module has a thin profile and is su sceptible to damage wh en not handled care fully. a. Detach the webcam/microph one module (1) from the display enclosure . (The webcam/ microphone[...]

8. If it is necessary to replac e the display panel: a. Remove the six Phillips PM2.5×4.5 screws that secure the display pane l to the display enclosure. CAUTION: Before turning the display pa nel upside down, m ake sure the work surface is clear of tools, screws, and any other foreign objects. Fa ilure to follow th is caution can result in damage[...]

9. If it is necessary to replac e the display hing es: a. Remove the four Phi llips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinge s (2) . 10. If it is necessary to replace the display panel cable : a. Release the webcam/micro phone module cable from the adhesive (1) a ttached to the display e[...]

11. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the displa y enclosure. (The wireless antenna transceivers are atta ched to the d isplay enclosure with dou ble-sided adhesive.) b. Release the wireless antenna cabl es from the clips (2) a nd routing channe l built into the left, right, and[...]

Description Spare part number For use only on computer models equipped with an AMD A6-5200 processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Stand ard operating system 726634-501 For use only on computer models equipped with an AMD A6-5200 processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS op[...]

Description Spare part number For use only on computer models equipped with an Intel Co re i3-3110M processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Stand ard operating system 729844-501 For use only on computer models equipped with an Intel Co re i3-3110M processor, a graphics subsystem with 1 GB of discrete memory, [...]

3. Disconnect all ext ernal devices from t he computer. 4. Remove the batt ery (see Battery on page 47 ), and then remove the following compo nents: a. Optical drive (see Optical drive on page 48 ) b. Hard driv e (see Hard drive on page 49 ) c. WLAN module (see WLAN module on page 52 ) d. Keyboard (see Keyboard on page 56 ) e. Top cover (see Top co[...]

(3) USB board ribbon cable (4) Power connecto r cable 7. Remove the three Phillips PM2.5×7.0 screws (5) th at secure the system board to the base enclosure . 8. Lift the right side of the system board (1) until it rests at an angle. 9. Remove the system board (2) by sliding it up and to the right an angle. Reverse this procedure to in stall the sy[...]

RTC battery Description Spare part number RTC battery (includes cable and double-sided tape ) For use on all computer models except those equip ped with an AMD A6-5200, AMD A4-5 000, or AMD E1-2500 pro cessor 637193-001 For use only on computer models equipped with an AMD A6-52 00, AMD A4-5000, or AMD E1-2500 processor 741976-001 Before removing th[...]

3. Detach the RTC ba ttery (2) from the system board. (The RTC ba ttery is attached to the ba se enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to in stall the RTC battery. Component replacemen t procedures 79[...]

Fan Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these step s: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the comp uter by unplug ging the power [...]

Heat sink NOTE: The heat sink spare part kit includes replac emen t thermal materi al. Replace ment thermal material is also avai lable in the Thermal Material Kit, spare part number 719864-00 1. Description Spare part number For use only on computer models equipped with an AMD A10, A8, A6-4400M, or A4 processor and a graphics subsystem with discre[...]

2. Remove the heat sink (2) . NOTE: Due to the adhe sive quality of the th ermal material located b etween the heat sink and the system board co mponents, it may be necessary to move the heat sink from side to side to detach it . NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem wit h UMA memory. 3. Following the 1 thr[...]

4. Remove the heat sink (2) . NOTE: Due to the adhe sive quality of the th ermal material located b etween the heat sink a nd the system board co mponents, it may be nece ssary to mo ve the heat sink from side to side to detach it. NOTE: The thermal material mu st be thoroughly clean ed from th e surfaces of the he at sink and the system board comp[...]

Reverse this procedure to in stall the heat sink. 84 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Processor NOTE: The processor spare part kit includes re plac ement thermal material. Re placement thermal material is also avai lable in the Thermal Material Kit, spare part number 719864-00 1. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 3 5 W) 713548-001 AMD[...]

c. WLAN module (see WLAN module on page 52 ) d. Keyboard (see Keyboard on page 56 ) e. Top cover (see Top cover on page 60 ) f. System board (see Syste m board on page 73 ) g. Fan (see Fan on pa ge 80 ) h. Heat sink (see Heat sink on page 81 ) Remove the proce ssor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-hal f[...]

3. Disconnect all ext ernal devices from t he computer. 4. Remove the batt ery (see Battery on page 47 ), and then remove the following compo nents: a. Optical drive (see Optical drive on page 48 ) b. Hard driv e (see Hard drive on page 49 ) c. WLAN module (see WLAN module on page 52 ) d. Keyboard (see Keyboard on page 56 ) e. Top cover (see Top co[...]

RJ-45/USB board Description Spare part number RJ-45/USB board (includes cable) 720674-001 Before removing the RJ-45/US B board, follow these steps: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the[...]

Power connector cable Description Spare part number Power connector cable 719859-001 Before removing the po wer connecto r cable, follow thes e steps: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from [...]

Optical drive connector cable Description Spare part number Optical drive connector cab le 720668-001 Before removing the optical drive connecto r cable, follow these step s: 1. Turn off the compu ter. If you are unsu re whether the co mputer is off or in Hibe rnation, turn the computer on, and then shut it down through the operating system. 2. Dis[...]

PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includ es replacement thermal material. Replacement the rmal material is also av ailable in the Th ermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow th ese steps: 1. Turn off the[...]

2. Remove the PCH heat sink (2) . NOTE: Due to the adhesive quality of the therma l material located b etween the PCH heat sink and system board, it may be necessary to move th e PCH heat sink from side to side to de tach it. The thermal mate rial must be th oroughly cleaned from the surfaces of th e PCH heat sink and the PCH each time the PCH heat[...]

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the sta rtup[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when th e computer is connected to reliabl e external power using the AC adapter. Do not d ownload or install a BIO S up date while th e computer is running on battery power, docked in an optional [...]

Using HP PC Hardware Diagnostics (UEFI) HP PC Hard ware Diagn ostics is a Un ified Exte nsible Firmwa re Interfac e (UEFI) that allows you to run diagnostic tests to dete rmine whether the comp uter hardware is functio ning properl y. The tool ru ns outside the oper ating system s o that it can isolate h ardware failures fr om issues that are cause[...]

8 Specifications Computer specifications Metric U.S. Dimensions Width 42.0 cm 16.5 in Depth 26.7 cm 10.5 in Height for HP Pavilion 17 Notebook (fro nt to rear) 2.9 to 3.3 cm 1.2 to 1.3 in Height for HP Pavilion 17 TouchSmart N otebook (front to rear) 3.1 to 3.4 cm 1.2 to 1.5 in Weight for HP Pavilion 17 Notebook 2.9 kg 6.4 lbs Weight for HP Pavilio[...]

Metric U.S. Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumpt ion 2.00 W Viewing angle ±65° horizontal, ±50° vertical (typica l) Hard drive spe[...]

9 Backing up, restoring, and recovering Your computer includes tool s prov ided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools w ill help you return your comp uter to a proper working state or even back to the orig inal fa ctory state, all with simple st eps. This chapter provides informati[...]

● To create recovery discs, your co mputer must have an optical dr ive with DVD writer capability, and you must use only high- quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs su ch as CD±RW, DVD±RW, doubl e-layer DVD± RW, or BD-RE ( rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager so[...]

models equipped with Windows 8.1) o r use the HP Recovery media. For more information, see Recovering using HP Recovery Ma nager on page 100 . ● If you have re placed the hard drive, you can use the Factory R eset option of HP Recovery media to restore the factory imag e to the replacemen t drive. For more informatio n, see Recovering using HP Re[...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the po wer button. 2. Select Troubleshoot from the bo ot options menu. 3. Select HP Recovery Manager , and fol low the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery me[...]

Removing the HP R ecovery partition HP Recovery Manager software a llows you to remove the HP Recover y partition to free up hard drive space. IMPORTANT: Remo ving the HP Recovery partition means you can no lo nger use Windows Refresh or the Windows op tion to remove everything and rein stall Windows. In addition, you will no t be able to perform S[...]

10 Power cord set requirements The wide-range inpu t feature of the computer permits i t to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor powe r cord set included wi th t he compu ter meets the requirements for u se in the country or region where th e equipment is purchased . Power cord sets for u se i[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zeal and [...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor , 0. 75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certif ication mark of the agency responsible for evaluation in the countr y or region where it will be used. 2. Th[...]

11 Recycling When a non-rechargea ble or rechargeable ba ttery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste. Follow the local laws and regulatio ns in your area for battery disposal. HP encourages customers to recycle used electron ic hardware, HP original print cartridges, and rechargeable bat[...]

Index A AC adapter light 17 AC adapter, spare part numbers 31, 32 action keys 13 antenna locations 10 remov al 73 spare part number 29, 34, 67 Antenna Kit, spare part number 29, 67 audio in jack 16 audio, product description 7 audio-out jack 16 B backups 98 base enclosure spare part numbers 39 base enclosure, spare p art numbers 27, 34 battery remo[...]

hard drive bracket illustrated 30 remov al 50 hard drive connector cabl e illustrated 30 remov al 50 Hard Drive Hardware Kit contents 30 spare part number 27, 30, 33 hard drive light 16 HDMI port 15 headphone jack 16 heat sink remov al 81 spare part numbers 26, 33, 35, 37, 38, 81 hinge remov al 72 spare part number 29, 34, 67 HP PC Hardware Diagnos[...]

power requ irements, pr oduct description 8 processor product description 1 remov al 85 spare part numbers 25, 32, 33, 36, 38, 85 product description audio 7 chipset 2 display panel 5 Ethernet 7 external media ca rds 7 graphics 3 hard drive 6 keyboard 8 memory module 6 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power [...]

wireless light 14 wireless, product description 7 WLAN device 19 WLAN label 19 WLAN module remov al 52 spare part numbers 28, 32, 33, 38, 52 workstation guidelines 44 110 Index[...]