HP (Hewlett-Packard) P3010 manual

HP L as erJet P3010 Ser ie s Printers Service Manual Additional pr oduc t information: ww w .hp.com/support/ ljp3010series[...]

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HP LaserJet P3010 Series Printers Servic e Manua l[...]

Copyright and License © 2009 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the c opyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth[...]

Conventions u sed in th is guid e TIP: Tips provi de he lpf ul hi nts or sh ortcu ts. NOT E: Notes pr ovide i mporta nt info rmation to exp lain a c oncept or to c omplete a tas k. CAUTION: Cauti ons indi cate p rocedur es that y ou shoul d foll ow to avoid l osing data or damagi ng the prod uct. WARNING! Warnings alert y ou to specifi c pr ocedure[...]

iv Conve ntions used in this gui de ENWW[...]

Table of contents 1 Theor y of operation Basic opera tio n .......... ....... ..... ...... ....... ..... ............. ..... .............. ..... ....... ........... ....... ......... ................ ...... 2 Major printer system s ....... ...... ... ..... ... ... ...... ... ..... ... ... ...... .. ...... ... ... ...... .. ...... .. .... ..... ...[...]

Image forma tion p rocess ...... ...... ......... ....... ...... ....... ......... ....... ..... ....... ......... ....... ...... ...... .. 27 Latent-image formation stag e ...... ..... .... ..... ....... .... ..... .... ....... .... ..... .... ....... ..... ... 2 8 Primary charging .... .... .... ..... ....... .... ..... .... ....... .... .... ...[...]

Sub cover ............ .... ....... .... ....... ... .... ....... .... ........ .... ... ....... .... ....... ... .... ........ .... .. 55 Ext ern al pa nel s, cove rs, door s, for matt er P CA, DIM M, an d E IO d isk ................ ............... 56 EIO disk .............. ...... ...... .......... ..... ...... ........... ..... ............ ...[...]

Power-on chec ks ....... ................. .......... ........... ........... ................ .......... .......... . 132 Tools for t roubleshoot ing ..... ......... .......... ................ ........ ........... .......... .............. .......... ........ ....... ...... 133 Individual c ompone nt di agn os tics ...... ..... ........ .... ....[...]

Configuratio n pa ge ..... .... ..... ....... ..... ......... ... .... ........ ..... ........ ..... ... ......... .... ...... 172 Print qual ity troub leshootin g tools .... ...... ...... ..... ......... ..... ...... ...... ......... ...... ...... ..... ......... .. 173 Repetitiv e image -d efect rule r ... ... .. ...... ..... ..... .. ...... ....[...]

Transparencies or glossy paper will not fe ed ... ... .. .. .... .. ..... .. .. .... .. ..... .. .. .... .. ..... .. .. .... .. ..... 244 Envelopes jam or wil l not feed in the p roduct .... ...... ..... ..... ..... ..... ..... ..... ..... ..... ...... ..... ..... 245 Output is c urled or wrin kled .... ......... ...... ....... ..... ......... ....[...]

Assembly locatio ns ............ ...... ............. ..... ....... ........... ....... ............ ...... ....... ............ ...... .... ............... 27 2 Base produc t (no optio nal trays or accessories ) ....... ...... ......... ...... ...... ..... ......... ...... ...... .. 272 Base produc t (optional trays or accessories ) ...... .......[...]

Single returns ... .... ..... ...... ..... .... ..... ....... ..... .... ..... ...... ..... ..... .... ....... . 314 Shipping .......... ......... ................ .......... .......... .......... ............... .......... 314 Non-U.S. retu rns ...... ............. ........ ........ ........ ............. ........ ......... ........ ............ 3[...]

1 Theory of operation ● Basi c o per ati on ● Forma tter-con trol syst em ● Eng ine- contr ol s yst em ● Image-for ma tio n s yst em ● Pickup, fee d, and delivery system ● Tray 1 or T ray 2 ● Additiona l tr ay ENWW 1[...]

Basic operation Major printer systems The prod uct c ontains th e fol lowing five s ystems: ● Engine -con trol s y ste m ● Laser/scan ner sys tem ● Image-for ma tion sy s tem ● Media feed syste m ● Opt ion Printer block diagram Figure 1-1 Printer block diagram MEDIA FEED SYSTEM LASER SCANNER SYSTEM ENGINE CONTROL SYSTEM IMAGE-FORMA TION S[...]

Sequence of operation The DC control ler in the eng ine-cont rol sy stem con trols the ope rat ional s equences of th e printe r. T he tabl e below descri bes du ratio ns and opera tions f or each pe riod o f a prin t opera tion from w hen the p rinter is turned on until the motor stops rotating Normal sequen ce of operation Table 1-1 Sequ ence of [...]

Formatter- co ntr ol system The fo rmatter is res ponsible for the fo llowing procedur es: ● Contro lli ng s lee p mod e ● Receivin g and pr ocess in g pri nt dat a fro m the v ar iou s produ ct in terfac es ● Monitori ng co ntrol- pa nel func tio ns an d re layin g pro duc t-sta tus info rm ati on (t hrough the contr ol panel and the n etwor[...]

Memory The rando m acc ess me mory ( RAM) on the for matter P CA conta ins the page, I/ O buff ers, and the fo nt storag e are a. It stor es prin tin g and font in for mat ion received fr om the hos t sy ste m, and can al so serve to te mporarily store a full page o f print-im age dat a befor e the dat a is sent t o the p rint engi ne. Memo ry capa[...]

Engine-control system The en gine-con trol system coordi nates a ll produc t function s, accor ding to commands that th e formatter sends. T he eng ine -c ont rol sys tem dri ve s the la ser /s ca nne r sy s tem , the im age for m atio n sy st em, and the pick up/ feed/del iv er y sy ste m. The en gine c ontro l syste m con tains the f ollowi ng ma[...]

Motors, fan s, clutches, sole no ids, switches, and senso rs Figure 1-3 Motors Main motor Fuser motor Table 1-2 M otors Description Components driven Fault d etection Main motor (M8001) ● Pickup roller ● Feed roller ● Transfer roller ● Photosensitive drum ● Developing roller ● Duplex repickup roller (duplex models only) Yes Fuser motor [...]

Figure 1-4 Fans Main fan Sub fan Table 1-3 Fa ns Description Area cooled Type Speed Main fan (F M1) Inside the product Inta ke Full Sub fan (FM2) Inside the product Inta ke Full Figure 1-5 Soleno ids and clutche s (p roduct) SL1 SW235 SL2 M8001 M8002 PS3 PS215 PS205 PS502 PS8001 PS4 PS1 PS2 PS225 SW501 Table 1-4 Sol enoids and clu tches (product) I[...]

Figure 1-6 Sol enoids a nd cl utches ( Tray 3 and Tr ay 4) PS451 PS8008 SL3 M8001 SW461 CL1 Table 1-5 Solenoids and clutches (Tray 3 and Tray 4) Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch 1 Tray 3 and Tray 4 are identical 500-sheet input trays. ENWW Engine-con tro l s y ste m 9[...]

Figure 1-7 Switch es ( product) SL1 SW235 SL2 M8001 M8002 PS3 PS215 PS205 PS502 PS8001 PS4 PS1 PS2 PS225 SW501 Table 1-6 Sw itches (product) Item Description SW235 Cassette presence swit ch SW501 Cartridge-door swit ch 10 Chapter 1 Theo ry of operatio n ENWW[...]

Figure 1-8 Swi tches ( Tray 3 an d Tray 4) PS451 PS8008 SL3 M8001 SW461 CL1 Table 1-7 Sw itches (Tray 3 an d Tray 4) Item Description SW461 Paper feeder cassette presence sw itch 1 Tray 3 and Tray 4 are identical 500-sheet input trays. ENWW Engine-con tro l s y ste m 11[...]

Figure 1-9 Sensors PS215 PS502 PS4 PS2 PS225 PS8008 PS1 PS451 PS8001 PS205 PS3 PS8008 PS451 Table 1-8 Se nsors Item Description Item Descri ption PS1 Face-up sensor PS225 Media width sensor PS2 Fuser delivery sensor PS502 Duplex media-feed sensor (duplex mo dels only) PS3 Cassette media-prese nce sens or PS451 Paper feeder cassette media-pr esence [...]

Item Description Item Descri ption PS4 Face-down tray media-full se nsor PS8001 Rear door sensor PS205 Tray 1 (multipurpos e tray) m edia-presence sensor PS8008 Paper feeder media-feed sensor NOTE: PS8008 is used in Tray 3, and T ray 4 PS215 Top-of-Page (TOP) sensor Table 1-8 Se nsors (continued) ENWW Engine-con tro l s y ste m 13[...]

DC contro ller op erations The DC control ler con trols the oper ational sequen ces of the pr oduct s ystems. Figure 1-10 DC c ontro ller block diagr am Engine controller Fuser High-voltage power supply Print cartridge AC input Low-voltage power supply Motor Solenoid Photointerrupter DC controller Laser/scanner Formatter Switch Fan Optional paper-f[...]

Compone nt Designator Descri ption Photointerrupter PS1 Face-up sensor PS2 Fuser delivery sensor PS3 Cassette media presen ce sensor PS4 Face-do wn tray (output bin) media-full s ensor PS205 Tray 1 (multipurpose tray) presen ce sensor PS215 Top-Of-Page (TOP) sensor PS225 Media width sensor PS451 Paper feeder cassette media-presenc e sensor NOTE: PS[...]

Fuser-control cir cuit The fuser- co ntr ol ci rcui t moni tor s and control s the tem per atu re in the fus er . The pr odu ct us es on- demand fus ing . The fuser- con trol ci r cui t con sist s of the follo win g major compon ents : ● Fuser heater ( H1); h eats the f using film ● Thermisto r (TH1 and TH2 ); detects the fus er tem per atu re [...]

Fuser failure det ection The DC control ler dete rmine s a fuse r uni t failure , deac tivates the F USER HE ATER C ONTROL signal , releas es the r elay to interru pt power supply to th e fuse r heater and n otifies t he for matter of a fai lure state w hen it encou nters th e foll owi ng c ondi tio ns : ● Start-up failure ◦ If the main therm i[...]

Fuser temperature control The fus er temper ature control mainta ins the temp erature o f the fuse r heater at i ts targe ted temperat ure. The DC control ler moni tors the FUSER TEMPER ATURE (F SRTH1, F SRTH2) s ignals and s ends the FUSER HEATER CONTROL (FSRD) s ignal ac cord ing to the detec ted tem peratur e. The fuser h eater contro l circu it[...]

Fuser protective function The prot ect ive function detec ts an abn ormal tempera ture ri se of the fus er uni t and in terrupts power supply to the fuse r heater. The fo llowin g three protec tive com ponent s pre vent a n abnorm al te mperat ure ri se of the fuser he ater: ● DC control ler ◦ The DC controll er inter rupts p ower sup ply to th[...]

Low-voltage power supply The l ow-volt age po wer supp ly (LVPS ) conv erts ac input v oltage to d c voltag e. The LVPS ha s two fuses on the P CA. T he LVPS 24 V output is interr upted to the fu ser and the hi gh-volta ge pow er suppl y if the cartridg e-door i nterl ock swi tch (SW50 1) i s in th e off position (cove r open) . WARNING! The pr odu[...]

Overcurrent/ove rvoltage protection The l ow-volta ge pow er suppl y ha s a pro tective function agains t overc urrent a nd overvol tage to preve nt failur es in the power supply circuit. If an overcur rent or overvol tage c onditi on occ urs, the system automati call y cuts o ff the output voltage. If th e DC po wer is not being suppl ied from the[...]

High-voltage power supply The high- v olta ge pow er suppl y (H VP S) appl ie s biase s to the foll owi ng compo nen ts: ● Primar y c har gi ng ro ll er ● Developin g r ol ler ● Tran sfer ro ller ● Fusing fil m Figure 1-14 High-vo ltage power sup ply TR PRI DEV FSRB Engine controller unit FILMB T o primary charging roller T o developing rol[...]

Formatter Formatter heart beat LED The heartbea t LED indicates t hat the formatter is functioning correctly. While the p roduct is initiali zing after you turn the prod uct on, th e LED bl inks rapi dly, and then tu rns off. Whe n the prod uct ha s finished the initia lization sequ ence, the heartb eat LED pulses on and off. For more informa tion [...]

Laser/scanner system The lase r/s c anne r sys tem re ce ives VIDEO sig nal s from the EC U and the forma tter and c onv erts th e signal s into laten t imag es on th e phot osens iti ve dr um . The m ain co mponents of the laser/ scanne r are th e laser unit and the s canner m otor unit. The DC contro ller sends signals t o the l aser/ scanner to [...]

Laser failure detection The DC control ler dete rmine s an opti cal unit failu re and n otifies the formatter, if the las er/scann er encount ers the follo win g co nditio ns : ● The scann er mo tor does not reac h a spec ified rotation withi n a spec ified period of the scanne r motor s tart up. ● The rotati on of the scann er motor is out of [...]

Image-fo rm ation sy stem Electrophotograph ic process The electro photogr ap hic proces s forms an ima ge on the pa per . Fo ll owin g are the ma jor co mpo nen ts used i n the pr ocess: ● Print ca rt r id ge ● Tran sfer ro ller ● Fuse r ● Laser/sca nner The DC cont roller uses th e laser /scanner and HVP S to form th e toner image on the [...]

Image formation process Each o f the f ollowing process func tion inde pendent ly an d must be coordi nated with the other prod uct proc esses. Imag e fo rmati on cons ists of th e fol lowi ng pro cesse s: ● Latent-im age fo rmation block ◦ Step 1: prim ar y ch ar gin g ◦ Step 2: la se r- bea m ex pos ur e ● Developi ng b loc k ◦ Step 3: [...]

Latent-image formation stage Duri ng the latent -image f ormati on st age, the lase r/sc anner for ms an invi sible imag e on the photose nsi tiv e dr um in the pr int c art ri dge . Primary ch a rgi ng Step 1 : DC and AC biases are applied to the primary char ging roller , which transfer s a uniform nega tive pote ntial to the photo se nsi tive dr[...]

Developing stage Prin t cartr idge Step 3 : In the print cartr idge, the deve loping cy linder c omes in co ntact wi th the photos ensitive drum to deposi t toner onto the el ec tro sta tic late nt im age . Figure 1-20 Print cartridge Blade Photosensitive drum Unexposed area Exposed area Unexposed area Exposed area Developing roller Developing bias[...]

Tra n sfer st age Step 4 : The transfer chargi ng rolle r, to whi ch a DC positi ve bi as is appl ied , impa rt s a positi ve cha rge on the pr int m edia. Wh en the print me dia c omes in contac t with the p hotosensi tive dr um, the toner is transferred to the print media. Figure 1-21 Tr an sfe r Media Transfer roller Photosensitive drum Transfer[...]

The prod uct us es an o n-dem and fuser method. The toner ima ge is pe rmane ntly affix ed to the pr inting pape r by heat and pres su re. Figure 1-23 Fusing Media Toner Fuser film Fuser heater Pressure roller Brush Fuser bias Clea ning st age Step 7 : The clean ing bl ade scr apes the resi dual to ner off o f the p hotose nsitive drum and depos it[...]

Toner detection The prod uct uses a nonvo lati le memo ry tag bui lt in to the print car tr id ge. Pri nt- ca rtr id ge det ection happens when the e ngine con trolle r detec ts the pres ence of a genui ne HP print- cartri dge that conta ins a memo ry tag. Ton er d etectio n happen s as the engine c ontro ller reads or w rites th e data that i s st[...]

Pickup, fee d, and delivery syste m The pick up /fee d/de liv er y system consists of se veral types of feed rol lers an d se nsors . Th e ECU uses a motor and two s olenoids to dri ve the ro llers . Three media-de tectio n sensor s detect pap er as it passes thro ugh the pr oduct . If me dia do es not reach o r pass each se nsor within a speci fie[...]

Photo sensors and switches Figure 1-26 Ph oto se nsor s and switch es (p roduct ) SW235 M8001 M8002 PS3 PS215 PS205 PS502 PS8001 PS4 PS1 PS2 PS225 SW501 SL1 SL2 Table 1-10 Photo sensors and switches (produc t) Item Description Ite m Description PS1 Face-up sensor PS215 Top-of-Page (TOP) sensor PS2 Fuser deliver y senso r PS225 Media width sensor PS[...]

Figure 1-27 Ph oto se nsors a nd swi tches ( Tray 3 and Tr ay 4 ) PS451 PS8008 SL3 M8001 SW461 CL1 Table 1-11 Photo sensors an d switches (Tray 3 and Tray 4 ) Item Description PS451 Paper feeder cassette-media presence sens or PS8008 Paper feeder media-feed sensor SW461 Paper feeder cassette presence sw itch 1 Tray 3 and Tray 4 are identical 500-sh[...]

Solenoids and clutches Figure 1-28 Solenoids and clu t ch es ( pr odu ct) SL1 SW235 SL2 M8001 M8002 PS3 PS215 PS205 PS502 PS8001 PS4 PS1 PS2 PS225 SW501 Table 1-12 So lenoids and cl utches (product) Item Description SL1 Tray 1 (multipurpose tr ay) pickup s olenoid SL2 Cassette (T ray 2) pickup solen oid 36 Chapter 1 Theo ry of operatio n ENWW[...]

Figure 1-29 Solenoid s and cl utc hes (Tr ay 3 and T ray 4) PS451 PS8008 SL3 M8001 SW461 CL1 Table 1-13 Sole noids and clutch es (Tray 3 and Tray 4) Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch 1 Tray 3 and Tray 4 are identical 500-sheet input trays. ENWW Pickup, fee d, and delive ry system 37[...]

Tray 1 or Tray 2 Pickup and feed un it The pi ckup an d feed unit uses the f ollowing comp onents an d proce sses. Casset te pap er si z e dete cti o n /cass ette p aper detec tion NOT E: To find the follo wing com ponents, s ee Ph oto se ns or s and s witc he s on page 34 . ● PS3; cass ette med ia- pr esenc e s ens or ● PS225; m edia wi dth se[...]

Paper pickup and feed The fo llowing f igure shows th e pickup a nd feed paper p ath. NOT E: Duple x models includ e a du plex med ia-feed path fo r au tomatic two-sided printi ng. Figure 1-30 Pickup, feed, and del iv ery bl oc k di agr am Pressure roller Fuser film Photosensitive drum Transfer roller Delivery roller MP tray pickup roller Cassette [...]

Jam detection The produ ct uses th e followi ng sensors to detect the pr esence of me dia and to che ck for jams. If m edia does n ot re ach or pass ea ch se nsor wi thin a s pecif ied time, the E CU dete rmines that a jam has occur red and alerts the forma tter. NOT E: To find the follo wing com ponents, s ee Ph oto se ns or s and s witc he s on p[...]

Additional tray NOT E: This produc t sup por ts identi ca l 500- shee t input tray s (Tray 3 and T ray 4) . Tray driver PCA The fo llowin g figure shows th e sig nals betw een the DC c ontroller a nd the tray dr iver PCA . Figure 1-31 Tray 3 and T ray 4 driver PCA blo ck d iagram Paper feeder connector PCB Clutch Solenoid Photointerrupter DC contro[...]

Paper pickup and feed NOT E: Tray 3 and Tray 4 are ide ntical 500- sh eet i nput trays. The fo llowin g figure shows th e pickup and f eed pa per path (Tray 3 shown ). Figure 1-32 Tray 3 an d Tray 4 pickup, feed, a nd del ivery b lock diag ram Optional paper feeder separation pad Optional paper feeder feed roller Optional paper feeder pickup roller[...]

Media level and size detection ● PS451; paper feede r me dia-pr esen ce sens or detect s if med ia is prese nt in the tray . NOTE: PS451 is used in Tray 3 and Tray 4. ● Media si ze i s detecte d after th e page enters the produ ct. Se e Cass ett e pape r s iz e dete cti on/ cassette paper d etecti on on page 38 . Jam detection ● PS8008; p ape[...]

44 Chapter 1 Theo ry of operatio n ENWW[...]

2 Removal and replacement ● Removal an d rep lac em ent st ra teg y ● Servic e ap pr oac h ● Removal an d rep lacem ent pro ced ures ENWW 45[...]

Remova l and rep lacemen t strategy General cautions du ring removal and replacement This ch apte r des cri bes the re mov al and re place men t of field- re pla ceabl e uni ts ( FR Us) onl y. Replaci ng F RUs is gen erall y the r everse of rem oval. Occasion ally, not es and tips are incl uded t o provid e direc tion s for diff ic ult or cr iti ca[...]

● Small nee dle-n ose plier s ● ESD mat ● Penli ght CAUTION: Alwa ys use a Phi llips s crewd river (callo ut 1). Do not us e a poz idrive scre wdriver ( callo ut 2) or any mo toriz ed scre wdriv er. The se can dam age scre ws or scre w thread s. Figure 2-1 Phillip s an d poz idriv e s cr ewd rive r compa riso n Types of screws NOT E: The illu[...]

Servic e ap proach Product r epair n ormally begi ns by us ing t he produ ct in ternal d iagnostic s and the fo llowin g two-s tep proc ess: 1. Isolate th e pro blem t o the maj or sys tem (for example , the n etwork o r serv er, or the prod uct). 2. Troublesh oot the pr obl em by using t he proc edu res in c hapt er 6. After y ou find a faul ty pa[...]

7. Send a p rint job from the host compu ter, and t hen ve rify that the o utput m eets e xpectatio ns. 8. If necessa ry , rest o re an y c ust ome r-s pec ifi ed s etti ngs. 9. Clean t he outside of the product with a damp cloth. ENWW Service appr oac h 49[...]

Parts removal order Figure 2-2 Parts remov al orde r (1 of 2) Component Remove Remove Remove Remove Remove Remove Print cartridges Tray cassette (Tray 2, Tray 3, or Tray 4) Sub cover Tray 1 (multipurpose tray) pickup roller Tray 1 (multipurpose tray) separation pad Tray 2, Tray 3, or Tray 4 pickup roller Tray 2, Tray 3, or Tray 4 separation pad Tra[...]

Figure 2-3 Par ts re moval order (2 of 2) Remove Remove Remove Remove Remove Remove Remove Top cover Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Engine control unit (ECU) Front-right and[...]

Removal and re placement pro cedures Print cartridge, cassettes, and sub cover Print cartridge CAUTION: If t oner gets on your clothing , wipe it off with a dry cloth and w ash c lothing i n col d water. Hot w ater sets t oner into fabric . 1. Press the ca rtridge-do or r elease button, and t hen open t he car tridge do or. Ma ke sure that the d oo[...]

2. Grasp the print -car tr idg e handl e and pul l it out of th e pro duc t. CAUTION: Do n ot touch th e green r oller. Do ing so can dam age the ca rtridge. Do not ex pose t he cartri dge to strong l ight. C over the cartri dge wi th a shee t of pa per to pr otect it from light. Reinstallation tip A lign th e print c artridge with it s slo t and i[...]

Tray cass ette (Tray 2 , Tray 3, or Tray 4 ) NOT E: Use this proced ure to r emove the Tray 2 or option al Tray 3 or Tr ay 4 c asset te. 1. Pull the tray st raigh t out of the pr oduct un til it stops. Figu re 2- 6 Re move the tray cassette (1 of 2) 2. Carefully lift up on the tray to re lea se it, and then re move the tray. Figu re 2- 7 Re move th[...]

Sub co ve r NOT E: Duple x models only. T he spac e under the s ub cover is us ed by th ird-par ty manu facturer s to insta ll optio nal devi ces fo r this pr oduct (f or exam ple, a secu rity ca rd reader ). Use a small flat bla de sc rewdriv er to c arefully s eparat e the sub cove r from the product. CAUTION: There are two tabs alo ng the each o[...]

External panels, covers, doors, fo rmatter PCA, DIMM, and EIO disk EIO disk WARNING! ES D sen si tiv e co mpo nent. 1. Loosen two thumb s crews (call out 1). Figu re 2- 9 Re move the EIO dis k (1 of 2) 1 2. Pull the EIO disk str ai ght out of the produ ct to re mov e it. Figu re 2- 10 R emove the EIO dis k (2 of 2) 56 Chapter 2 Removal and replac e[...]

DIMM co v er an d DIMM WARNING! ESD se nsi tive co mp onent. 1. Slide the DIMM cover t oward the bac k of the product to re lease it. Figure 2-11 Remove the DIMM cover and DIMM (1 of 3) 2. Lift th e cover aw ay fr om the product. Figure 2-12 Remove the DIMM cover and DIMM (2 of 3) ENWW Remo val and r epl ace me nt pr oc edu re s 57[...]

3. Release two ta bs (call out 1 ) and rotate the top o f the DIMM away f rom the fo rmatter. Lift up on the DIMM to remove it. Figu re 2- 13 R emove the DIMM cov er and DIM M (3 of 3) XO XO XOXO XO XO XOXO XO XOXO XO XO XO XO XO XO XO XO XO X O XO XO XO XO XO XO XO XO XOX O XO XOX O XO X O XO XO XOX O XO XOXO X O XO X O XO XOX O XO XOXO XO X O XOX[...]

2. Push down to seat it in the DIMM slot. T he DIMM mus t snap into the lock ing tabs on the DIM M slot. Figure 2-15 Reinst all the DIMM (2 of 2) ENWW Remo val and r epl ace me nt pr oc edu re s 59[...]

Formatter cove r and formatter PCA WARNING! ES D sen si tiv e co mpo nent. 1. Remove the DIM M cover. See DIMM cover a nd DIMM on page 57 . 2. Remove on e sc rew (ca llout 1) , and t hen sl ide the f ormatt er co ver toward the ba ck of th e pro duct to release it. Figu re 2- 16 R emove the formatter cover an d formatt er PCA (1 of 4) 1 3. Lift the[...]

4. Disconne ct thr ee conne cto rs (call out 1; J14, J17 , and J16 ) and one FFC (c al lou t 2; J1 8). Figure 2-18 Remove the form atter cove r and format ter PCA (3 of 4) 1 2 5. Remove sev en screws (callout 1 ), and th en care fully remov e the fo rmatter PCA. Figure 2-19 Remove the form atter cove r and format ter PCA (4 of 4) 1 ENWW Remo val an[...]

Rear-door assembly 1. Open the rear door. Figu re 2- 20 Remov e the rear-do or ass embly ( 1 of 8) 2. Gently p ull down on the door and lower the d oor until it i s fully open. Figu re 2- 21 Remov e the rear-do or ass embly ( 2 of 8) 62 Chapter 2 Removal and replac eme nt ENWW[...]

3. Push up on the link ar m to rel ease it. CAUTION: The li nk arm is under sprin g tension . Do no t let the link arm snap bac k toward the product whe n you re lea se it. Figure 2-22 Remov e the rear-d oor ass embly ( 3 of 8 ) 4. Remo ve two sc rews (ca ll out 1) . Figure 2-23 Remov e the rear-d oor ass embly ( 4 of 8 ) 1 ENWW Remo val and r epl [...]

5. Open the lower-r ea r door, and then releas e one ta b (call out 1). Figu re 2- 24 Remov e the rear-do or ass embly ( 5 of 8) 1 6. Release one tab (c al lo ut 1) . Figu re 2- 25 Remov e the rear-do or ass embly ( 6 of 8) 1 64 Chapter 2 Removal and replac eme nt ENWW[...]

7. Rotate the bott om of the re ar -d oor ass emb ly away fr om the produ ct. Figure 2-26 Remov e the rear-d oor ass embly ( 7 of 8 ) 8. Pull dow n on the rea r- do or as se mbl y to re mov e it. Figure 2-27 Remov e the rear-d oor ass embly ( 8 of 8 ) ENWW Remo val and r epl ace me nt pr oc edu re s 65[...]

Left cover 1. Remove th e rea r-door assembl y. See Rear- doo r as se mbl y on page 62 . 2. Remove on e scre w (call out 1). Figu re 2- 28 R emove the left cover (1 o f 4) 1 3. Release t hree t abs (call out 1) . TIP: The tab inside the cassette cavity is loc ated below the plastic cassette rail. It might be eas ier if sligh tly l ift up the left s[...]

4. Release one tab (callo ut 1) . Figure 2-30 Remove the left cover (3 of 4) 1 5. Rotate the r ear of the co ver sli ghtly aw ay fr om the product, and th en sl ide the c over tow ard the front of the p roduct to rem ove it. Figure 2-31 Remove the left cover (4 of 4) ENWW Remo val and r epl ace me nt pr oc edu re s 67[...]

Right-rea r cover 1. Remove th e rea r-door assembl y. See Rear- doo r as se mbl y on page 62 . 2. Slide the right- rea r co ve r toward the inside of the pr odu ct to r ele as e it. Figu re 2- 32 Remove th e right-rear cover (1 of 2) 3. Rotate the bott om of the cover away from the produc t, and then pu ll down on the cover to remov e it. Figu re [...]

Tray 1 (multipurpose tray) cover 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● Rear-do or ass embly. S ee Re ar-door assem bly o n page 62 . ● Left cover . See Left cover on page 66 . 2. Carefully releas e two r etai ni ng arms (c all out 1). Figure 2-34 Remove Tray 1 cov er (1 of 3) 1 3. Slightly lower the co ver , and the[...]

4. Remove th e Tray 1 co ver. Figu re 2- 36 Remove Tr ay 1 cover (3 of 3) 70 Chapter 2 Removal and replac eme nt ENWW[...]

Cartridge-door assembly 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● Rear-do or ass embly. S ee Re ar-door assem bly o n page 62 . ● Left cover . See Left cover on page 66 . ● Tray 1 (multi pur po se tray) co ve r. Se e T ray 1 ( multipur pose tr ay) cover on page 69 . TIP: The cartr id ge- doo r as sem bl y ca n be rem [...]

3. Slightly slide the as sembly toward the left sid e of th e produc t to rel ease it fr om the h inge pins. CAUTION: Do n ot damage the pl astic li nk arm (cal lout 1). Figu re 2- 38 Remov e t he car tr id ge- doo r as se mbl y (2 of 3) 1 4. Rotate t he assem bly down , and t hen separ ate the p lastic l ink arm (callout 1) from the assembl y. Rem[...]

Top-right cover 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● DIMM co ver. See D IMM cove r and DIMM on p age 57 . ● Formatter co ve r. See Formatter cover and formatter PCA on pa ge 60 . 2. Remo ve two sc rews (ca ll out 1) . Figure 2-40 Remove the to p-ri ght cove r (1 of 2) 1 3. Lift the cove r off of t he pro duct t o r[...]

Control panel WARNING! ES D sen si tiv e co mpo nent. 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte r cove r and forma tter PCA o n page 60 . 2. Press the ca rtridge-do or r elease button, and t hen open t he car tridge do or. Ma ke sure that [...]

4. Slide the cont rol panel towar d the front of the pr oduc t to releas e it. Figure 2-44 Remove the c ontro l panel ( 3 of 4) 5. Lift th e contro l pane l off o f the p roduct. Figure 2-45 Remove the c ontro l panel ( 4 of 4) ENWW Remo val and r epl ace me nt pr oc edu re s 75[...]

Front-right and right-side cover assembly 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte r cove r and forma tter PCA o n page 60 . ● Cartrid ge- doo r as se mbl y. See Ca rtr id ge- do or as s emb ly on p age 71 . NOTE: The fi gures i n this [...]

3. Disconne ct one connector (callo ut 1; J14), r elease the wire harn ess from th e guide (c allout 2 ), and then rem ove two screws ( callout 3). Figure 2-47 Remov e the fr ont- r igh t and right- si de co ve r ass em bl y (2 of 6) 1 2 3 4. Slightly p ush the c over assembl y toward th e front o f the p roduct to rele ase it, a nd the n carefull [...]

5. Remove the cove r ass em bly . Reinstallat io n tip The figures in this sec ti on sh ow the car tr idg e- door as sem bl y in sta lle d. However, it mi ght be easi er to reinstal l the front-r i ght and ri ght-side cover as sembly if the cartri dge- door assem bly is re mo ved . See Ca rtr id ge- doo r as s emb ly on pa ge 71 . Figu re 2- 49 Rem[...]

7. If necessary, sepa rate the front-right cover from the right-side cover. Figure 2-51 Remov e the fr ont- r igh t and right- si de co ve r ass em bl y (6 of 6) ENWW Remo val and r epl ace me nt pr oc edu re s 79[...]

Lower-right cover and brac ket NOT E: You do n ot need to rem ove the she et-me tal bracket to remove the lo wer-ri ght cover. However, you mu st re move the brac ket and t he cov er w hen remov ing s ome of the ot her pro duct c omponents in this c hapter. U se thi s proce dure to r emove t he cov er only , or the cover and th e brack et. 1. Befor[...]

3. To remove the bracket only: : Sli de the shee t-meta l bracke t up to rel ease it, and then r emove the bracke t. NOTE: You might ne ed to slightly pull outward on the lo wer-right co ver (call out 1) to release the sheet-me t al br ac ket . Reinstallation tip W hen yo u reinsta ll the brac ket, ma ke sure th at the tab (ca llout 2) i s engaged [...]

5. Remove the lower-right c over. Figu re 2- 55 Remove th e lower-right c over (4 of 4) Reinsta ll the lo wer- ri ght cover 1. Carefully raise the righ t side o f the p roduct, f ind the three s lots in the chassi s (call out 1) , and th e three tabs (callout 2) alon g the b ottom of th e cover. Figu re 2- 56 Reins tall t he lower- right c over (1 [...]

2. Rotate the c over up to eng age the tab s with the s lots, and the n slide the c over toward the front of the product to ins tal l it. Figure 2-57 Remove the lo w er-right cover (2 of 2) ENWW Remo val and r epl ace me nt pr oc edu re s 83[...]

Top cover 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte r cove r and forma tter PCA o n page 60 . ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Left cover . See Left cove r on page 66 . ● Top-righ t cover. S ee Top-righ[...]

3. Slight ly rais e the rear of the cover, sl ide the cover toward the front of the prod uct, and the n remov e it. Figure 2-59 Remove the top cover (2 o f 2) ENWW Remo val and r epl ace me nt pr oc edu re s 85[...]

Main assemblies Tray 1 (multipurpose tray) pickup roller CAUTION: Do not touch the sur face of th e roller . Skin oils de posite d on the r oller mig ht ca use pri nt- quality pr obl em s. 1. Press the ca rtridge-do or r elease button, and t hen open t he car tridge do or. Ma ke sure that the d oor is com pletely open. Figu re 2- 60 Remov e the Tra[...]

Tray 1 (multipurpose tray) separation pad CAUTION: Do no t touch the s urface of the pad. Skin oils deposit ed on the ro ller might ca use p aper- handli ng prob lem s . 1. Press the ca rtridge- door r elease bu tton, a nd then open t he cart ridge do or. Make sure that the door is com pletely open. Figure 2-62 Remov e the T ray 1 (mu ltipur pos e [...]

Tray 2, Tray 3, or Tray 4 pick up roller CAUTION: Do not touch the sur face of th e roller . Skin oils de posite d on the r oller mig ht ca use pri nt- quality pr obl em s. NOT E: If you did not remove the Tra y 2, Tray 3, or Tray 4 cassette befo re servic ing the produc t, remove it now . 1. Carefully place th e produc t front-s ide up , so tha t [...]

3. Carefully re mov e the blac k- pl as tic guar d (cal lo ut 1) . CAUTION: The gu ard is partiall y retai ned by th e bush ing remo ved i n the previous step . Do not lose the guard when the bushi ng is remov ed. Figure 2-65 Remove the Tr ay 2, T ray 3, o r Tray 4 pickup roller (2 of 3) 1 4. Slide the roll er tow ard the left si de of the pr odu c[...]

Tray 2, Tray 3, or Tra y 4 separation pad CAUTION: Do not touch the sur face o f the p ad. Skin oils de posite d on t he ro ller mi ght ca use pa per- handlin g prob lem s. 1. Remove the tray cassette. See Tray cassett e (Tra y 2, Tr ay 3, or Tray 4) on p age 54 . 2. Remove tw o screw s (c allout 1), and then r emove th e sepa ratio n pad (c allou [...]

Tray 2, Tra y 3, or Tray 4 base- plate roller assembly 1. Remove th e tray cas sette. Se e Tray c assette (T ray 2, Tray 3 , or Tr ay 4) on p age 54 . 2. Locate the b ase ro ller ass embly ( callout 1) , release one tab (call out 2), and then slide th e assembl y toward the outsi de of the product to re lea se it. Figure 2-68 Tray 2, Tray 3, or Tra[...]

Tra nsfer ro ller CAUTION: Do not touch the bl ack-spong e por tion o f the tran sfer roller. Skin oils d eposi ted on the trans fer rolle r migh t ca use pr int-q uality prob lems. 1. Press the ca rtridge-do or r elease button, and t hen open t he car tridge do or. Ma ke sure that the d oor is com pletely open. NOTE: If you d id not remove the pri[...]

3. If necess ary, remo ve the g ear, the bus hing, and the spring, an d then in stall th em on a repl acement roll er. Figure 2-72 Remove t he transfer roll er (3 of 3) ENWW Remo val and r epl ace me nt pr oc edu re s 93[...]

USB port PCA WARNING! ES D sen si tiv e co mpo nent. 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte r cove r and forma tter PCA o n page 60 . ● Top-righ t cover. S ee Top-right cover on page 73 . ● Control pan el. See Contr ol pa nel on pa [...]

3. Remove o n screw ( callout 1). Figure 2-74 Remove the USB p ort PC A (2 of 3) 1 4. Carefully rem ove the USB po rt PC A. Figure 2-75 Remove the USB p ort PC A (3 of 3) ENWW Remo val and r epl ace me nt pr oc edu re s 95[...]

Powe r- s wit ch asse m bl y WARNING! ES D sen si tiv e co mpo nent. 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte r cove r and forma tter PCA o n page 60 . ● Top-righ t cover. S ee Top-right cover on page 73 . ● Control pan el. See Contr [...]

3. Remove the pow er -s wi tch ass emb ly . Figure 2-77 Remov e the powe r-sw itc h ass embly (2 of 2) ENWW Remo val and r epl ace me nt pr oc edu re s 97[...]

Main fan, fan duct, and env ironmental sensor WARNING! ES D sen si tiv e co mpo nent. Use the steps in this proced ure to r emove only the envi ronme ntal sens or, or the sens or and the ma in fan. 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cov er. See Form atte[...]

3. Release one tab (cal lo ut 1), and then re mov e the en vi ro nmental sen sor (cal lout 2). Figure 2-79 Remove the ma in fan, fan duct, and th e env ironmenta l senso r PCA ( 2 of 3 ) 1 2 4. To remove the main fan only : Release t wo tabs (callout 1), a nd then r emove the main fan. To remove the main fan and fa n duct : Remo ve on e screw (c al[...]

Fuser 1. Before procee din g, remov e the foll owi ng co mponen ts: ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Right-rear cover. S ee Right -rear co ver on p age 68 . 2. Dupl ex mod els on ly : Release two tabs (cal lout 1) o n the dupl ex media-fee d guide, a nd then slid e the guide toward the bac k of the produ ct to re [...]

4. Remove four s crews (callou t 1). Figure 2-83 Removi ng the fuser (3 of 4) 1 5. Pull the fuser ou t of the back of th e produc t. CAUTION: To av oid d amagin g the fus er, th e car tridge -door as semb ly must b e clos ed bef ore you remove the fu ser. Figure 2-84 Removi ng the fuser (4 of 4) ENWW Remo val and r epl ace me nt pr oc edu re s 101[...]

Registration assem bly 1. Before procee din g, remov e the foll owi ng co mponen ts: ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Left cover . See Left cove r on page 66 . 2. Unhook the clasp on the re gis tr ati on as sem bl y gear (c all out 1), and then slide the gea r off of the shaft. Figu re 2- 85 Remov e the re gistr a[...]

4. Lift th e regis tration assemb ly out of the p roduct, gear-en d fir st. Figure 2-87 Removi ng the re gistr ation as sembl y (3 of 3) ENWW Remo val and r epl ace me nt pr oc edu re s 103[...]

Duplex media -feed assembly Dupl ex mo del s on ly . 1. Before procee din g, remov e the foll owi ng co mponen ts: ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Right-rear cover. S ee Right -rear co ver on p age 68 . 2. Release t wo tabs (callout 1) on the duple x media -feed gui de, and then sli de the gu ide tow ard the back[...]

3. Press the gr een leve r (c al lou t 1) to relea se th e dupl ex medi a- feed ass em bly . Figure 2-89 Remov e the duplex m edia-feed assembl y (2 of 5) 1 4. Use a sm all fla t blade screwd river t o car efully pr y the she et-me tal tab o n the assem bly aw ay from the hinge pin to releas e it. Figure 2-90 Remov e the duplex m edia-feed assembl [...]

5. Slide the assemb ly aw ay from the oth er hinge pin to releas e it. Figu re 2- 91 Remov e the dupl ex me dia-feed asse mbly (4 of 5) 6. Pull the duplex media- feed ass embly ou t of th e back o f the product. Figu re 2- 92 Remov e the dupl ex me dia-feed asse mbly (5 of 5) 106 Chapte r 2 Removal and replac eme nt ENWW[...]

Lase r/sc ann er WARNING! ESD se nsi tive co mp onent. 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● DIMM co ver. See D IMM cove r and DIMM on p age 57 . ● Formatter co ve r. See Formatter cover and formatter PCA on pa ge 60 . ● Rear-do or ass embly. S ee Re ar-door assem bly o n page 62 . ● Left cover . See Left cover [...]

3. Remove th e antis tatic sponge (callo ut 1). Figu re 2- 94 Remove th e laser /scanner (2 of 5 ) 1 4. Disconne ct one conne ct or (cal lou t 1) and one FFC (callout 2) . Reinstallat io n tip Make s ure that you c orrect ly reco nnect the FF C when the laser/sc anner is installe d. If th e FFC i s not c orrectl y recon nected , a 51.1 E RROR will [...]

5. Remove four s crews (callou t 1). Figure 2-96 Remov e the laser/scan ner (4 of 5) 1 6. Lift th e laser/ scanner up and o ut of th e produc t. Figure 2-97 Remov e the laser/scan ner (5 of 5) ENWW Remo val and r epl ace me nt pr oc edu re s 109[...]

Engine control unit (ECU) WARNING! ES D sen si tiv e co mpo nent. 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cover and formatte r PCA. See Formatter cover an d formatter PCA on page 60 . ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Left co[...]

3. Remove tw o screw s (cal lout 1), and the n remov e the f an asse mbly. NOTE: As you rem ove the fan assembly , relea se the USB wire har ness from the retainers alo ng the bottom of the asse mbly (c allout 2). Figure 2-99 Removi ng the ECU (2 o f 9) 1 2 4. Disconne ct 12 conn ec tors ( callo ut 1) . Figure 2-10 0 Remove th e ECU (3 of 9) 1 ENWW[...]

5. Release on e tab (ca llout 1) on the air duct, and then l ift the ai r duc t out of the pr oduct. Figu re 2- 101 Remov e the EC U (4 of 9) 1 2 6. Disconne ct three conne ctors (call out 1), one FFC (callo ut 2), and then r elease th e wir e harnes ses from the retainers. Figu re 2- 102 Remov e the EC U (5 of 9) 2 1 112 Chapte r 2 Removal and rep[...]

7. Remo ve six scre ws (callo ut 1). Figure 2-10 3 Remove th e ECU (6 of 9) 1 8. Slight li ft the ECU u p, and th en rotate the top of the EC U pan away f rom the p roduct. CAUTION: The ECU i s still attached t o the pro duct by a FFC. Do not try to c ompletely remove the ECU. Figure 2-10 4 Remove th e ECU (7 of 9) ENWW Remo val and r epl ace me nt[...]

9. Disconne ct one FFC (c allout 1) . Figu re 2- 105 Remov e the EC U (8 of 9) 1 10. Remove the ECU. NOTE: The ECU and the ECU pan togethe r are a singl e field-re place able unit (FRU ). You do not have to se parate the ECU a nd the ECU p an. Figu re 2- 106 Remov e the EC U (9 of 9) 114 Chapte r 2 Removal and replac eme nt ENWW[...]

Casset te p ic kup (T ray 2 ) sole noid o r Tr ay 1 (multipurpo se tray) pickup solenoid 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● DIMM co ver. See D IMM cove r and DIMM on p age 57 . ● Formatter cover and fo rmatter PCA. See Formatter co ver and formatter PCA on p age 60 . ● Rear-do or ass embly. S ee Re ar-door asse[...]

3. Carefully unwind the wir e harne ss (ca llout 1) from the retainer on t he gear c over ( callout 2), an d then remove the cover. Reinstallat ion tip When you reinstal l the ge ar co ver, m ake sur e that y ou wrap the solen oid-wi re harness arou nd the re tai ner on and on- hal f time s in a c lockw ise dir ec tio n. Figu re 2- 108 Ca ssette p [...]

Fuser motor WARNING! ESD se nsi tive co mp onent. 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● DIMM co ver. See D IMM cove r and DIMM on p age 57 . ● Formatter cover and fo rmatter PCA. See Formatter co ver and formatter PCA on p age 60 . ● Rear-do or ass embly. S ee Re ar-door assem bly o n page 62 . ● Left cover . Se[...]

Sub fan and fan duct 1. Before procee din g, remov e the foll owi ng co mponen ts: ● DIMM co ver. See DIMM cover a nd DIMM on page 57 . ● Formatter cover and formatte r PCA. See Formatter cover an d formatter PCA on page 60 . ● Rear-do or asse mbly. See Rear -door asse mbly on page 62 . ● Left cover . See Left cove r on page 66 . ● Top-ri[...]

3. Release the wire harne ss from the retai ners (ca llout 1), and t hen fee d the wire har ness t hrough the openin g in the ch ass is (c al lou t 2). Figure 2-11 2 Remov ing the su b fan and fan duc t (2 of 5) 1 2 4. Release the wir e harne ss from the reta ine rs (c al lou t 1). Figure 2-11 3 Remov ing the su b fan and fan duc t (3 of 5) 1 ENWW [...]

5. To remove the fan and duct : Remov e two sc rews (ca llo ut 1) , and then ca re full y r emo ve the fan and duct. NOTE: If necessa ry, rel ease the metal static clip, r elease two tabs an d separat e the fan from th e duct. Figu re 2- 114 Remov e the sub fa n and fan duct (4 of 5) 1 6. To remove the fan o nly : Re lease the metal static clip, re[...]

High-voltage power supply (HVPS) 1. Before pro cee din g, remo ve the fo ll owi ng co mpo nen ts: ● DIMM co ver. See D IMM cove r and DIMM on p age 57 . ● Formatter cover and fo rmatter PCA. See Formatter co ver and formatter PCA on p age 60 . ● Rear-do or ass embly. S ee Re ar-door assem bly o n page 62 . ● Left cover . See Left cover on p[...]

3. Remove on e scre w (call out 1), an d then remo ve the base plate (c allou t 2). Figu re 2- 117 Remove the high- vo lta ge powe r suppl y (2 of 11) 2 1 4. Remove on e sc rew (ca llout 1) , and t hen re move the righ t-side guide (callo ut 2) . Figu re 2- 118 Remove the high- vo lta ge powe r suppl y (3 of 11) 1 2 122 Chapte r 2 Removal and repla[...]

5. Remove o ne scre w (call out 1), a nd then remo ve the le ft-side guide (call out 2). Figure 2-11 9 Remo ve the high-v oltage power su pply (4 of 11) 1 2 6. Remove on e screw (c allout 1), relea se one tab (call out 2) and then slide th e guide to ward the fro nt of the product to releas e it. Remove th e guide. Figure 2-12 0 Remo ve the high-v [...]

7. Disconne ct one conne ct or (c al lou t 1), and then rem ov e two s crews (c all ou t 2). Figu re 2- 121 Remove the high- vo lta ge powe r suppl y (6 of 11) 2 1 8. Remove on e scre w (call out 1). Figu re 2- 122 Remove the high- vo lta ge powe r suppl y (7 of 11) 1 124 Chapte r 2 Removal and replac eme nt ENWW[...]

9. Place th e produc t face -side u p. Remo ve two screws ( callout 1), and then r emove t he pos ition ing guide (callo ut 2). CAUTION: When y ou plac e the p roduct fa ce-sid e up, d o not damage the rear-d oor l ink arm on the left s ide of th e produc t. NOTE: The positi oning guide might app ear to still be fas tened to th e product. Y ou migh[...]

11. Remove thre e screw s (c allout 1), and then rem ove th e hig h-voltag e powe r su pply (callo ut 2). NOTE: Disconnec t two c onnector s and on e FFC (callout 3) o n the H PVS as yo u sep arate the it from the produ ct . Figu re 2- 125 Remove the high- vo lta ge powe r suppl y (1 0 of 11) 2 1 3 12. After the hi gh-vo ltage powe r su pply is rem[...]

3 Solve problems ● Solve pr obl ems ch eckl is t ● Menu map ● Troublesh ooting pr ocess ● Tools for tr oub les ho otin g ● Clear j ams ● Solve pap er-ha ndl in g pr obl em s ● Solve im age- qu ality pro ble ms ● Clean the prod uct ● Solve per for ma nc e pr obl em s ● Solve co nnecti vi ty p ro ble ms ● Servic e mod e fun cti [...]

Solve p ro blem s checklis t The foll owing chec klist co ntains bas ic questi ons that you c an ask the cu stomer to help define pr oblems quickl y. Table 3-1 In itial troubleshootin g checklist Environment ● Is the product installed in a s uitable environment? See Environmental specifications on page 309 . ● Is the product installed on a soli[...]

Condensation ● Does condensa tion occur following a temperature ch ange (partic ularly in winter following cold storage)? If so, wipe off the affected parts or leave the product on for 10 to 20 m inutes and then try to resume printing. ● Was a print cartridge opened s oon after it was moved from a c old room to a warm one? If s o, allow the pri[...]

Menu map The menu ma p can be an im portan t trouble shooti ng tool . The menu ma p show s eac h c ontr ol -pane l menu and subm enu to ai d navi gation through the me nu syste m. Pr int the m enu ma p fro m the con trol panel b y com pleting t he fol lowing steps. 1. Press the Men u button . 2. Press the do wn arrow button or the up arrow button t[...]

Troubles hooting proces s Determine the problem source When t he pr oduct malfuncti ons or encou nters an unex pected si tuation , the pr oduct control panel alerts you to the situ ation. T his chapt er prov ides st e ps for co rre ctin g probl ems. 1 Power on Is the product on and does a readable message appear? Follow the power-on troubleshooting[...]

Power subsystem Power-on chec ks Turn on the pow er. If the contr ol -panel dis pla y re mai ns blank or if it displ ay s ra ndo m patt er ns or aster isks , perf orm the power-o n chec ks to fi nd the ca use of the prob lem. 1. Verify that the product is plugged into an act iv e elec tric al ou tlet that deliv ers the correct volt age. 2. Verify t[...]

Tools fo r troubles hooting Individual component diagnostics LED diagnostics LEDs o n the for matter c an hel p identify and tr oubleshoo t produc t probl ems. LED indicators Three LEDs on the fo rmatter indicate that the product is func tioning correctly. Figure 3-1 Formatte r LEDs 1 2 1 HP J etdi rect LED s 2 Heartbeat LED Formatter heartbea t LE[...]

HP Jetd irect LE Ds The e mbedde d HP J etdirect pri nt serv er has two LEDs. The yell ow LED i ndica tes netwo rk activi ty, an d the gre en LED indic ates the link status. A bli nking yellow L ED in dicate s netw ork tra ffic. I f the gree n LED is off, a link has failed. For lin k failur es, che ck the networ k cable connec tions. For non link e[...]

then the page wil l print fr om Tray 2. The prod uct conti nuousl y prints test pages as long a s the te st-page switch is d epressed . The pr oduct wi ll not pr int a test page if i t is in Sleep mode. Print for matter tes t pages If the e ngine test was successful w ith the form atter removed, reinstall the forma tter and then print a configu rat[...]

Paper-path te st (an d automatic senso rs test) Paper-path test 1. Press the Men u button . 2. Press t he down a rrow button or the up arrow butto n to navigat e to the DIAGNOSTICS menu, and then press the OK button. 3. Press the dow n arr ow button or the up arrow bu tton to n avigate to the PAPER PATH TES T sub menu, and th en pre ss the OK bu tt[...]

4. Select the pa per path test optio ns for the test you want to run 5. Press the OK butt on to begi n the tes t, and then obse rv e the con t rol- pan el desig nat ors (see th e table bel ow). Th e sens ors sh ould d ispla y a 1 status as paper passes b y the sensors. Table 3-2 Pa per-path senso rs Sensor nam e Sensor number Replacement part numb [...]

Senso r or switc h nam e Sensor numb er Replacemen t part number Description Paper-path sensor test name Te sting of sensor Paper feeder media- feed sensor - Tray 3 1 PS800 8 (Replace feeder unit) Photointerrupter E Tray 3 feed sensor Remove the Tray 2 cassette, use a small screwdrive r to activate the sensor through the small slot to w a r d th e [...]

Sensor or switch nam e Sensor numb er Replacemen t part number Description Paper-path sensor test name Testing of sen sor Paper feeder Tray 4 cassette media- presence sensor 1 PS451 C E530-69001 Photointerrupter P Tray 4 paper sensor Remove the Tray 4 cassette, and then push the s ensor lever. Paper feeder Tray 4 cassette p resence sensor 1 PS461 C[...]

A TOP (Top- of-Page) sens or Test t he TOP sen so r (P S2 15) 1. Open the cartr id ge doo r, and then rem ov e the pr in t cart rid ge. 2. Raise the registratio n shutter. 3. Use a sm all s crewdriv er to ac tivate th e TOP sensor. Figu re 3- 3 Tes t the TO P sens or 4. Check th e con trol-pa nel di splay for s ensor resp onse. 5. If there is no re[...]

B Fuser output sensor Test the fus er del iv er y se nso r ( PS2) 1. Open the rear door . 2. Slowly insert a piec e of pa per t o activa te the fuser d elive ry sen sor. Figure 3-4 Test the fuser del ivery sensor 3. Check th e cont rol-pane l di splay fo r a sensor respon se. 4. If there i s no resp onse, re place the fu ser. ENWW Tools for trouble[...]

C Duplex sensor Test the dup lex med ia- fe ed se ns or ( PS502 ) 1. Remove th e Tray 2 ca ssett e. 2. Press the gr een leve r to rel eas e the du ple x media -fe ed as se mbl y ( met al tr ay ). 3. Rais e the d uplex media - feed as sembl y unti l it snap s in to pla ce. Figu re 3- 5 Tes t th e dup lex medi a-fe ed s ensor 4. Check th e con trol-p[...]

D Paper widt h sensor 1 Test the med ia width s ens or (PS225) 1. Open the cart ridge doo r, and then re mov e the pri nt ca rtr id ge. 2. Raise an d then low er the registrat ion fl ap to a ctivate the sens or. Figure 3-6 Test the media width se nsor 3. Check th e cont rol-pane l di splay fo r a sensor respon se. 4. If there i s no respons e, re p[...]

E Tray 3 feed sens or Test t he Tray 3 medi a-feed s ensor (PS8008) 1. Remove th e Tray 3 ca ssett e. 2. Use a smal l screwdriver to activate the sen sor. Figu re 3- 7 Test the Tray 3 m edia-fee d sens or 3. Check th e con trol-pa nel di splay for s ensor resp onse. 4. If there is no resp onse, rep lace the option al T ray 3 as se mbl y. 144 Chapte[...]

F Tray 4 feed sensor Test the Tray 4 medi a-feed s ensor (PS8008 ) 1. Remove th e Tray 4 cass ette. 2. Use a sm all sc rewdriv er to ac tivate th e se nsor. Figure 3-8 Tes t the Tr a y 4 me dia-f eed se nsor 3. Check the co ntr ol- pa nel d ispla y for sen so r re sp ons e. 4. If there i s no resp onse, re place the op tional Tray 4 asse mbly . ENW[...]

G FD tray full sensor Test the fac e-down medi a tra y media -fu ll (PS1) 1. Raise and then low er the output- bi n lev er s to act ivate the sen sor . Figu re 3- 9 Test the face-do wn media tra y med ia- fu ll s ensor 2. Check th e con trol-pa nel di splay for s ensor resp onse. 3. If there is no resp onse, rep lace the top-cov er flag or the phot[...]

H Face up detect sen sor Test the re ar cove r op en sens or (PS1) 1. Open the rear do or until it s tops to ac tivat e the se nsor. Figure 3-10 Test th e rea r cover open s ensor 2. Check the co ntr ol- pa nel d ispla y for sen so r re sp ons e. 3. If there is no resp ons e, re pla ce the rear cov er open sensor. ENWW Tools for troubles ho otin g [...]

I Cartridge-door op en switch Test the ca rtri dge- do or open s witc h ( SW501 ) 1. Open the cartr id ge doo r to act ivate the sensor . Figu re 3- 11 Test th e cart ridge-door ope n switch 2. Check th e con trol-pa nel di splay for s ensor resp onse. 3. If there is no resp onse, mak e sur e tha t the sens or- act uato r tab on the door is not dam[...]

J Rear cover open sensor Test the face- up de tec t sen sor (PS8 001) 1. Open the r ear doo r, and then g ently pul l dow n on th e door a nd low er the door un til it is full y open to activate the s ens or. NOTE: Figure 3- 13 Test the face-up detect sensor (2 of 2 ) on page 149 s hows the loca tion of the face- up det ect sens or (PS800 1) be hin[...]

K Tray 1 paper sensor Tray 1 (mu ltipur pos e tr ay) me dia-pres en ce s en sor (PS 205) 1. Push the sens or leve r towa rd the r ight sid e of th e pro duct and hold it there for 3 sec onds to activa te the sensor. Figu re 3- 14 Test the Tray 1 (mu lti pur pose tr ay ) me dia -pres en ce s ens or 2. Check th e con trol-pa nel di splay for s ensor [...]

L Tray 2 paper sensor Tray 2 cas sette me dia-p resence sens or (P S3) 1. Remove th e Tray 2 cass ette, a nd then pu sh on the s ensor le vers to activat e the senso r. Figure 3-15 Test th e Tray 2 cass ette media-pr esence sensor 2. Check the co ntr ol- pa nel d ispla y for sen so r re sp ons e. 3. If there i s no resp onse, re place the unit. ENW[...]

M Tray 2 detect switch Tray 2 ca ssett e pre sence swi tch ( SW23 5) 1. Remove the Tray 2 cass ette , and then in stall it to ac tiv ate the sensor . Figu re 3- 16 Test th e Tray 2 ca ssette pr esence switch 2. Check th e con trol-pa nel di splay for s ensor resp onse. 3. If there i s no r esponse, make sure that t he senso r-actua tor ta b on t he[...]

N Tray 3 paper sensor Tray 3 medi a-prese nce sen sor ( PS451) 1. Remove th e Tray 3 cass ette, a nd then pu sh on the s ensor le vers to activat e the senso r. Figure 3-17 Test th e Tray 3 cass ette media-pr esence sensor 2. Check the co ntr ol- pa nel d ispla y for sen so r re sp ons e. 3. If there i s no respons e, re place the optio nal 5 00-sh[...]

O Tray 3 detect switc h Tray 3 ca ssett e pre sence swi tch ( SW46 1) 1. Remove the Tray 3 cass ette , and then in stall it to ac tiv ate the sensor . Figu re 3- 18 Test th e Tray 3 ca ssette pr esence switch 2. Check th e con trol-pa nel di splay for s ensor resp onse. 3. If there i s no r esponse, make sure that t he senso r-actua tor ta b on t h[...]

P Tray 4 paper senso r Tray 4 medi a-prese nce sen sor ( PS451) 1. Remove th e Tray 4 cass ette, a nd then pu sh on the s ensor le vers to activat e the senso r. Figure 3-19 Test th e Tray 4 cass ette media-pr esence sensor 2. Check the co ntr ol- pa nel d ispla y for sen so r re sp ons e. 3. If there i s no respons e, re place the optio nal 5 00-s[...]

Q Tray 4 detect switc h Tray 4 ca ssett e pre sence swi tch ( SW46 1) 1. Remove the Tray 4 cass ette , and then in stall it to ac tiv ate the sensor . Figu re 3- 20 Test th e Tray 4 ca ssette pr esence switch 2. Check th e con trol-pa nel di splay for s ensor resp onse. 3. If there i s no r esponse, make sure that t he senso r-actua tor ta b on t h[...]

Prin t/stop te st Use thi s dia gnostic test to i solate the caus e of pro blems s uch as image formation defec ts and jams within t he engi ne. The te st ca n be p rogramm ed to sto p from 0 to 60, 000 ms . Perform t he print/stop test in the DIAGNOST ICS menu 1. Press the Me nu button . 2. Press the down a rrow button or the up arr ow button to n[...]

Com p on e nt test s Half self- t est Perfor m a half self- tes t to deter m ine whic h im age- fo rm atio n pr oc ess mig ht be malfu nc tion ing . NOT E: It might be e asier to pe rform the print/s top test to stop the product during the printin g proce ss. See Pr in t/stop tes t o n page 15 7 . 1. Print a config uration page fr om the c ontro l [...]

4. Press the dow n arr ow button or the up arrow bu tton to sel ect a comp onent t o test. Table 3-6 Components test Component test Item Control- panel dis play message Description Main mot or test M8001 DRUM MOTOR Act ivate s the main motor for 10 seconds. Scanner motor test Not applicabl e LASER S CANNER MO TOR Ac tivates the laser/ scanner motor[...]

Diagrams Block diagrams Figure 3-21 Product cros s s e c tion 11 12 13 14 15 16 17 1 2 3 4 5 6 7 8 9 10 Item Description Item Description 1 Face-down deliver y roller 10 Cassette (Tray 2) separation pad 2 Fuser film 11 Cassette (Tray 2) pickup roller 3 Laser/scanner 12 Duplex repick up roller (dup lex models) 4 Photosensitive drum 13 Registration r[...]

Figure 3-22 Optio nal pa per feede r (Tr ay 3 and Tray 4) cross secti on 1 2 3 Item Description 1 Pickup roller 2 Feed roller 3 Separation pad ENWW Tools for troubles ho otin g 161[...]

Plug/jack loc ations Figure 3-23 Plug/ jack lo ca tions 4 1 3 2 Item Description 1 RJ.45 network connection (network m odels only) 2 EIO slot (covered) 3 Hi-Speed Host USB 2. 0 connection 4 Power connection 162 Chapte r 3 Solve p roble ms ENWW[...]

Location of connectors ECU c ontrol ler con necti ons Figure 3-24 ECU con trolle r c onnect ions Item Description It em Description Item Description J1002 Fuser J1601 SL2 Casette (Tray 2) pic kup solenoid J1701 Formatte r J1302 SW240 Power swit ch J1602 SL1 Tray 1 pickup solenoid J1702 Laser driv e PCA J1303 +3.3 A Fo r mat ter J1603 PS 3 Cassette [...]

Item Description It em Description Item Description J1503 Main mo tor J1610 High-voltage power supply circuit; includes PS225 Media width senor and PS215 TOP sensor FT1 SW501 Cartridge- door switch (print- cartridge door) J1504 Fuser mot or J1612 SW235 Cassett e (Tray 2) presence swit ch FT2 SW501 Cartridge- door switch (print- cartridge door) J150[...]

Locations of major components Figure 3-25 External com pon ent locatio ns 11 12 13 14 1 2 3 4 5 6 7 8 9 10 Item Description Item Descri ption 1 Top cover 8 Right-rear cover 2 Control panel 9 DIMM cover 3 Top-right cover 10 Lower-right cover 4 Forma tter c ove r 11 Right cover 5 Cartridge-door ass embly 12 Front-right and righ t-side cover ass embly[...]

Figure 3-26 Maj or comp onent locations 1 5 3 2 4 Item Description 1 Fuse r 2 Laser/scanner 3 Registration assembly 4 Pickup assembly 5 Duplex media-feed assembly (duplex models only) 166 Chapte r 3 Solve p roble ms ENWW[...]

Figure 3-27 Motors, fans, sol eno ids , and roll er s c omp one nt loc ati ons Item Description Item D escription 1 Fuser motor 6 Main fan 2 Tray 1 (multipurpose tray) pickup roller 7 Cassette (Tray 2) separ artion pad 3 Tray 1 (multipurpose tray) pickup solenoid 8 Cassette (Tray 2) pickup solen oid 4 Transfer roller 9 Cassette (Tray 2) pickup roll[...]

Figure 3-28 PCA compone nt loc ations Item Description 1 Engine controller unit (ECU) 2 High-voltage power supply 168 Chapte r 3 Solve p roble ms ENWW[...]

General timing cha rts Figure 3-29 Gener al timi ng cha rt Two consecutive prints on Letter paper 1 Print start command (EEC12) 2 Cassette pickup solenoid (SL2) 3 TOP sensor (PS215) 4 Fixing delivery sensor (PS2) 5 BD signal 6 VIDEO signal 7 Scanner motor (M3) 8 Main motor (M8001) 9 Fixing motor (M8002) 10 Fixing heater 11 Primary charging bias 12 [...]

General ci rcuit diagram Figure 3-30 Ge neral c ircuit diag ram (1 of 2) 65 4 Engine Controller PCA Engine Controller PCA 21 21 L S SL SL M M P T P T D N G H N F F O V 3 . 3 / D N G K L C F I V T D F I V O D B / D N G 1 O D V / 1 O D V D N G L C S A D S V 5 + T R C C / 2 O D V 2 O D V / V 5 + V 5 + V 5 + D N G D N G D N G V 3 . 3 + D N G D N G D N [...]

Figure 3-31 General circuit dia gr am (2 of 2) A 3 1 2 B C D M 29 29 L C 12 12 12 13 13 19 19 D N G D N G D N G V 5 + V 5 + D N G D N G GN D V 3 . 3 + D N G 2 L S _ F P O 2 S D E F P _ F P O 2 S N S P _ F P O V 3 . 3 + D N G V 3 . 3 + V 3 . 3 + ) V 3 . 3 + ( D N G 2 O D V / D N G Laser driver PCA Paper feeder connector PCA M W P L V 5 + D N G D N G[...]

Internal print quality t est pages Cleaning page Create and use th e cl ean ing page 1. Press the Men u button . 2. Press the dow n arr ow button or the up arrow bu tton to n avigate to the CO NFIG URE DEVICE me nu, and then pre ss the OK button . 3. Press th e down arr ow butt on or th e up arr ow button to navig ate to the PRIN T QUA LITY men u, [...]

Print quality tro ubleshoo ting tools Repetitive im age-defect ruler Use a ruler to measur e occ ur re nc es of re peti t ive ima ge def ect s to hel p sol ve ima ge qua lit y probl em s. Place the ruler nex t to the first oc currence of the defe ct on the page. Find the distance betw een identi cal defects and use the figur e bel ow to iden tify t[...]

Control-pa nel menus You ca n per form mos t routine pri nting task s from the c omputer t hrough th e pri nter dr iver o r softwa re progra m. T his is the mos t con ve nie nt way to contr ol the product , and it overr i des the pr odu ct co ntr ol - panel s ettings. See th e help fi les for the so ftware pr ogram, o r for m ore informa tion a bou[...]

Item Explanation SUPP ORTED PA P ER Provides a list of the support ed paper and print media. PRINT H EL P GUIDE Prints a page that shows links to additional help on the Web. PRODU C T V IEWS Prints a page that explains the product components. Retrieve job menu Use the RETRIEVE JOB m enu to view li stings o f all store d jobs. To display: Press t he[...]

Item Sub-item Options Description COPIES Specifies the number of copies of the job to print. The d efault is 1. For the ALL JOBS (NO PIN) and ALL JOBS (WI TH P IN) menus, t wo more options are available: ● If you select the JOB option, t he number of copies specified in the driver are printed. ● If you select the CUSTOM VAL UE menu, another set[...]

Item Description PRINT PC L FONT LIST Prints the available PCL fonts. PRINT PS FO NT LIST Prints the available PS fonts. Paper handling menu Use thi s men u to conf igure input tr ays by size and type . It is i mporta nt to cor rect ly configur e the trays with thi s menu before you print f or the first ti me. To display: Press t he Men u button , [...]

Menu i tem Sub-me nu it e m Values Description AT VERY LOW BLACK CARTRIDGE STOP PROMPT TO CONTINUE CONTINUE * Select what the product should do when the print cartridge is very near the end of its est imated life. STOP : Th e product s tops until you replace the cartridge. PROMPT TO C ONTINUE : Th e product stops until you clear the prompt message.[...]

Menu ite m Val ues Description DUPLEX OFF * ON Enable or disable t wo-sided printing. NOTE: This menu is available only on t he d, dn, and x models. DUPLEX BINDING LONG EDGE * SHORT EDGE Change the binding edge for two-sided printing. NOTE: This menu is available only on t he d, dn, and x models. OVERRIDE A4/LETTER NO YES * Set the product to print[...]

Item Valu es Description ORIENTATION PORTRAIT * LANDSCAPE Set the default page orientation. FONT SOURCE A list of available font sources displays. Selects the font source. The default is INTERNAL . FONT N UMB ER The product assigns a number to each font and lists the numbers on the PCL font list. T he range is 0 to 102. The default is 0. FONT PI TC[...]

Item Sub- item Sub- item Value s Description ADJUST TRAY <X > PRINT TE ST PAGE X1 SHIF T Y1 SHIF T X2 SHIF T Y2 SHIF T Shift from -20 to 20 along the X or Y axes. 0 is the default. Print a test page and perform the alignment procedure for each tray. When it creates an image, the product scans across the page from side to side as the sheet fee[...]

Item Sub- item Sub-item Values Description ECONOMODE OFF * ON EconoMode is a feature that allows the product to use less toner per page. Selecting this option ex tends the life of the toner supply and might reduce the cost per page. Howeve r, it also r educes print quality. The printed page is adequate for printing drafts. HP does not recommend ful[...]

System setup menu Use t he SYST EM SE TUP menu to change pr oduct-c onfigurati on defaults such as sleep mod e, produc t perso nal ity (la ngu age) , and jam reco very . To display: Press t he Men u button , select the CONFIGURE DEVIC E menu, an d then sele ct the SYSTEM S ETUP menu. NOT E: Valu es that have an aster isk (*) are t he fact ory-de fa[...]

Item Sub- item Values D escription USE REQUESTED TRAY EXCLU SIVEL Y * FIRST Set how to handle jobs that have specified an input tray. ● EXCLUSIV ELY : The product never selects a differ ent tray when the us er has indicated that a specific t ray shou ld be used, even if that tray is empty. ● FIRST : The product can pull from another tray if the[...]

Item Su b-item Values Description USE ANOTHER TRAY ENAB LED * DISABLED Turn on or off the control-panel prompt to select another tray when the specified tray is empty. ● ENABLED : The product prompts either to add paper to the selected tray or to choos e a different tray. ● DISABLED : T he product prompts the user t o add paper to the tray that[...]

Item Sub- item Values D escription CLEARABLE WARNI NGS JOB * ON Sets whether a warning is c leared on the con trol panel or w hen another job is sent. AUTO CONTINUE OFF ON * Determines product behavior when the system gene rates an Auto Continuable error. JAM RECOVERY AUTO * OFF ON Set whether the product tries to reprint pages after a jam. AUT O :[...]

I/O menu Items on the I/O (input/outpu t) menu affect the communica tion between the pr oduct and the comp uter. If the p roduct co ntains an HP Jetdirec t print se rver, y ou can confi gure basi c network ing param eters by using th is subme nu. You can a lso co nfigure the se and ot her parameter s thro ugh HP Web Je tadmin or the embedded W eb s[...]

Item Sub- item Sub- item Values Descripti on IPV4 SETTINGS CONFIG METHOD BOOTP DHCP * AUTO IP MANUAL Specify the method that TCP/IPv4 parameters are configured on the HP J etdire ct print serve r. BOOTP : Automatic con figuration from a BootP (Boot strap Protocol) server. DHCP : Automatic co nfiguration from a DHCPv4 (D ynamic Host Conf iguration P[...]

Item Sub- item Sub-it em Value s Description DHCP RENEW YES NO * Specify w hether the pr int server r equests to renew the DHCP lease. NOT E: This menu appears if the CONFIG METHOD menu is set to the DHCP option and a DHCP lease for t he print server exis ts. PRIMARY DN S S pecify the IP address (n.n. n.n) of a Primar y DNS Ser ver. SECONDARY DNS S[...]

Item Sub- item Sub- item Values Descripti on PROXY SE RVE R Specif ie s the proxy serv er to be used by embedded applications in the pr oduct. A proxy server is typically used by network clients fo r Inter net acc ess. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, ent er its IPv4 addr[...]

Item Sub- item Sub-it em Value s Description RESET SE CURI TY YES NO * Specify w hether the current secur ity settings on the print server will be saved o r reset to factory defaults . DIAGNOSTICS EMBED D ED T ES TS This menu provides tests to help diagnose network hardware or TCP/ IP network connection problem s. Embedded test s help to ident ify [...]

Item Sub- item Sub- item Values Descripti on PING TE ST Check network com munic ations . This test sends link-level packets to a remote network host, then wait s for an appropria te response. To run a ping test, set the following items: DEST TY PE IP V4 IPV6 Specify whether the target product is an IPv4 or IPv6 nod e. DEST IP V4 Type the I Pv4 addr[...]

Item Sub- item Sub-it em Value s Description RTT AVERAGE Shows the average round- trip-time (RTT), from 0 to 4096 milliseconds, f or packet transmission and response. The default is 0. PING IN PROGRESS YES NO * Select whether the control p anel indicates when a ping t est is in progress. REFRES H YES NO * When viewing the ping test results, this it[...]

Resets menu Use the RE SETS me nu to res et fac tory set tings, disable a nd enab le sleep m ode, an d update the produc t afte r ne w supp li es are in stall e d. To display: Press the Menu button , sel ect the CONFIGURE DEVICE menu , and t hen se lect the RESE TS menu. NOT E: Value s that have an as ter isk (* ) ar e the f act or y-def ault valu [...]

Item Su b-item Values Description SOURCE ALL TRAYS TRA Y 1 TRA Y 2 * TRA Y 3 TRA Y 4 Specifies whether the test page is printed from all trays or from a specific tray. DUPLEX OFF ON Determines whether the duplexer is used in the test. COPIES 1 * 10 50 100 500 Determines how m any pages should be sent from the specified source as part of the test. M[...]

Service menu The SERVI CE menu is PIN-prote cted for add ed sec ur it y. Only auth or ized se rvic e peo ple hav e acces s to the SE RVICE menu . When you sel ect SERVIC E from t he list of menu s, the product prom pts you to type an eight-di git PIN number. ● The PIN for the H P Laser Jet P3 015 model s is 07301509 . 1. Press the Men u button . [...]

Interpret control-panel messages Contr ol-p anel mess age types Four ty pes of control -panel m essages c an ind icate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product . They inform you of normal product operation and require no int eraction to clea r them.[...]

Control panel message Description Recommended act ion 10.91.00 CARTRIDGE ERROR REPLACE BL ACK CARTR IDGE An error has occurred in the ca rtridge 1. Open the car tridge door. 2. Remove the print cartridge, and then reinstall it. 3. Close the c artridge door. 4. Turn the product off and then on. 5. Verify that a genuine HP p rint cartridge is install[...]

Control panel message Description Recom mended act ion 13.JJ.NT JAM IN <LOCATION> 13.JJ.NT JAM INSIDE <LOCAT ION> A jam has occ urred in the specified location. ● 13.JJ.NT JAM INSI DE REAR DOOR ● 13.JJ.NT J AM IN FUSER ● 13.JJ.NT J AM IN SIDE T OP COVER ● 13.J J .N T JAM IN TR AY 1 ● 13.J J .N T JAM IN TR AY <X> ● 13.J[...]

Control panel message Description Recommended act ion 40 EIO X BAD TRANSMISSION To continue press OK The connection has been bro ken between the product and the EIO ca rd in the specified slot [X ]. Note: EIO 0 is reserved for the HP Jetdirect embedded print server. Press the OK button to clear the error message and continue printing. 40 EMBEDDED I[...]

Control panel message Description Recom mended act ion 41.X ERROR For help press alternates with 41.X ERROR To continue press OK A temporary printing error occurr ed. 1. Press the OK button to see if the p age will print. If necessary, turn the product off and then on. 2. Verify that the correct s ize paper is loaded in the input tray. 3. Verify th[...]

Control panel message Description Recommended act ion 50.X FUSER ERROR For help press A fuser error has occurred. The values for X are listed below. ● 50.1 : Low fuser temperature of thermistor (TH1) ● 50.2 : Fuser warm-up serv ice ● 50.3 : High fuser temperature of thermistor (TH1) ● 50.4 : Faulty fuser (drive circu it failure) ● 50.8 : [...]

Control panel message Description Recom mended act ion 52.X Y ER R O R For help press alternates with 52.X Y ER R O R To continue t urn of f then on A laser/scanner error has occurr ed. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error 1. From the DIAGNOSTICS menu, run t he laser/scanner m otor component test. Verify that you can hea[...]

Control panel message Description Recommended act ion 58.XX ERROR For help press alternates with 58.XX ERROR To continue turn off then on A product error has occurred wher e a memory tag CP U error was detect ed, or there is a problem with the air sensor or power supply. ● 58.02 = check environmental sensor TH3 ● 58.04 = check low-voltage power[...]

Control panel message Description Recom mended act ion 68.X STORAGE ERROR SETTIN GS CHANGED For help press alternates with 68.X STORAGE ERROR SETTIN GS CHANGED To continue press OK An error o ccurred in the product permanent storage and one or mo re product set tings has been reset to its factory default. Press the OK button to r esume prin ting. P[...]

Control panel message Description Recommended act ion 8X.Y YYY EIO ER ROR The EIO accessory card in slot [X] has encountered a critical error. 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on . 3. Turn the product off, remove the EIO acces sory from s lot [X ], in stall[...]

Control panel message Description Recom mended act ion Ba d s i gna t ur e Upgrade cancelled The firmware upgrade code does not match the product signature. Download the correct firmware upgrade file for this product, and then reinstall the upgrade. BLACK CA RTRIDGE VE RY LOW The product indicates when a supply level is very low. Actual print c art[...]

Control panel message Description Recommended act ion CLOSE REAR D OOR This message appears on the control-pane l display, but the rear door is closed. 1. Make sure that the connectors J8001 and J1505 are f ully seated on the ECU. 2. Use the J Rear cover open sen sor test in the MANUAL SENSOR T EST menu (in t he DIAGNOSTICS menu), to check the rear[...]

Control panel message Description Recom mended act ion EIO DEVICE FAILURE To clear press OK The specified device has failed. Press the OK button to continue. EIO FI LE O PERA TI ON FA ILED To clear press OK A command at tempted an illogical operation. Press t he OK button to continue. EIO FI LE SYS TEM I S FU LL To clear press OK The specified file[...]

Control panel message Description Recommended act ion LOAD TRAY 1 [T YPE ] [SI ZE] To use another tray press OK alternates with LOAD TRAY 1 [T YPE ] [SI ZE] For help press Tray 1 is empty and other trays are available. Press the OK button to use an other tray. To use Tray 1, load it with the request ed paper. If the paper is already in t he Tray 1,[...]

Control panel message Description Recom mended act ion No job to cancel The stop button was pressed, but there is no active job or buffered data to cancel. The message is displayed for about 2 seconds b efore t he product r eturns to the ready state. No action is necessary. Non-HP su pp ly install ed You hav e installed a print cartridge that Hewle[...]

Control panel message Description Recommended act ion Request accepted please wait The r equest to print an internal page is waiting to print. Wait for the c urrent job to finish printing. Restoring factory sett ings Factory settings are being restored. No ac tion is n ecessary. Res tori ng. .. The specific set tings are b eing restored. N o action[...]

Control panel message Description Recom mended act ion Too many trays installed Turn power off and uninstall a tray You have installed m ore optional t rays than the product supports. The product can accept up to two optional 500-sheet trays. Remove one of the optional trays. Too many USB accessories For help press The does not support this many US[...]

Control panel message Description Recommended act ion USB ACCES SORY NEEDS T OO MUCH POWER Remove USB accessory and then turn off then on alternates with USB ACCES SORY NEEDS T OO MUCH POWER For help press The USB acc essory is draw ing too much electrical current. Printing cannot continue. R emove the USB acc essory, and then res tart the product.[...]

Control panel message Description Recom mended act ion Wait for p r in ter to r e in iti alize This message can appear for a variety of reasons: ● The RAM D ISK settings changed before the product restarte d. ● The product is restarting after changing external product modes. ● You have exited the DIAGNOSTIC S menu. ● A new formatter has bee[...]

Sample ev ent-log page Figure 3-32 Sam ple e vent-log page HP LaserJet P 3015 Printers Event Log Pa ge 1 Clear an event log 1. Press the Men u button . 2. Press the dow n arr ow button or the up arrow bu tton to n avigate to the SERVIC E menu , and then pres s the OK button. 3. Type the product servi ce PIN, a nd then press the OK button. NOTE: For[...]

Event-log mess ages NOT E: Unless otherw ise noted , the e vent l og mess ages in the following table do no t have a corr esp ond ing contr ol -pa nel m e ssag e. Table 3-8 Event log only me ssages Event log message Description Comments 10.10.0Y Memory error on supply The memory tag is missing or defective. See 10.XX. YY SUP PLY ME MORY ERROR in In[...]

Event log message Description Comm ents 13.02.00 Jam inside the top cover ● For jam location information, see Jam locations on page 220 . ● If the error persists, a sensor might be damaged. See Paper-path test (and automatic sensors tes t) on page 136 or Sensor t e st (interactive) on page 137 . 13.98.00 Paper jam open input trays ● For jam l[...]

Clear jams Common causes o f jams Many j ams are caused by usin g pape r that does not me et HP specif ication s. For complete pape r speci ficati ons for al l HP La serJet p roduc ts, see the HP LaserJe t Printer Family Print Me dia Guid e . This guide is av ail abl e at www.h p.com/ su pport /ljpa pergu ide . The product is jammed. Cause Soluti o[...]

Jam locations Use this illu stration to identify loca tions of j ams. In addition, instruc tions appear on the con trol pane l to direc t you to the loca tion o f jammed paper and h ow to cle ar it. NOT E: Intern al areas of th e produc t that mig ht need to be opened to clea r jam s have green han dles or green labe ls. Figure 3-33 Jam locations 1[...]

2 Tray 2 area 13.J J. NT JAM IN TR AY 2 13.J J. NT JAM IN TR AY <X> 13.JJ.NT PAPER JA M OPE N INP UT TRAY S See Clear jams from Tray 2 or an optional 50 0-sheet tray on page 223 . 3 Optional 500-sheet input tray (Tray 3 or Tray 4) area 13.J J. NT JAM IN TR AY <X> 13.JJ.NT PAPER JA M OPE N INP UT TRAY S See Clear jams from Tray 2 or an o[...]

Clear jams from the input trays Clear jams from Tray 1 TIP: To see an animat ion of this proce dur e go to this Web site: www.hp. com/ go/lj p3010 -tra y1-j ams . 1. Slowly pu ll the jamm ed pape r or ot her prin t media out o f the prod uct. If part of th e paper h as already been pull ed into the pro duct, see Registr ation and transfer area on p[...]

Clear jams from T ray 2 o r an op tional 5 00-shee t tr ay TIP: To see an animation of this proc edur e go to this Web site : www.hp. com/ go/l jp3010 -t ray2 -jam s . 1. Remove th e tray f rom the product. 1 2. Remove any dam age d pape r from the tr ay, and then re ins er t t he tra y. ENWW Clear jams 223[...]

3. Press the c art ri dge -door -r el eas e but ton, an d ope n the ca rtri dge door . 2 1 3 2 1 3 2 1 3 2 1 3 4. Remove the pri nt c art ri dge. 2 3 5. Remove any jam med p aper. 224 Chapte r 3 Solve p roble ms ENWW[...]

6. Reinsert the pr int c ar tri dge . 2 1 3 7. Close the cartr idge door . 2 1 3 2 1 3 ENWW Clear jams 225[...]

Clear jams from the duplexer TIP: To see an animat ion of this proce dur e go to this Web site: www.hp. com/ go/lj p3010 -jam s- duplex er . 1. Remove Tr ay 2 com pl etel y fro m the prod uct. 1 2. Push the green bu tton to relea se the du plex pan. 1 3. Remove any jam med p aper. 226 Chapte r 3 Solve p roble ms ENWW[...]

4. Clos e th e d uplex pan. 5. Reinsert Tray 2. 2 1 2 2 6. Open the r ear door, a nd pus h down s o it is fully op ened to a 90° an gle. NOTE: The re ar door has two position s. It opens to a 45° a ngle for the r ear outpu t bin and to a 90° an gle fo r clear ing jams. ENWW Clear jams 227[...]

7. Remove any jam med p aper. 8. Press the c art ri dge -door -r el eas e but ton, an d ope n the ca rtri dge door . 2 1 3 2 1 3 2 1 3 2 1 3 9. Close the rear d oor. 228 Chapte r 3 Solve p roble ms ENWW[...]

10. Remove the print car tri dge . 2 3 11. Remove an y jamme d pape r. 12. Reinsert the pr int c ar tri dge . 2 1 3 ENWW Clear jams 229[...]

13. Close the c artri dge door . 2 1 3 2 1 3 230 Chapte r 3 Solve p roble ms ENWW[...]

Clear jams f rom the output areas Clear jams from the rear door and the fuser area TIP: To see an animation of this proc edur e go to this Web site : www.hp. com/ go/l jp3010 -jam s-rear . 1. Open the r ear door, a nd pus h down s o it is fully op ened to a 90° an gle. NOTE: The re ar door has two position s. It opens to a 45° a ngle for the r ea[...]

3. Press the c art ri dge -door -r el eas e but ton, an d ope n the ca rtri dge door . 2 1 3 2 1 3 2 1 3 2 1 3 4. Close the rear d oor. 5. Remove the pri nt c art ri dge. 2 3 232 Chapte r 3 Solve p roble ms ENWW[...]

6. Remove a ny ja mmed p aper. 7. Reinsert the pr int c ar tri dge . 2 1 3 8. Close the cartr idge door . 2 1 3 2 1 3 ENWW Clear jams 233[...]

Clear jams from in side the pr oduct Registration and transfer area TIP: To see an animat ion of this proce dur e go to this Web site: www.hp. com/ go/lj p3010 -jam s-top . 1. Press the c art ri dge -door -r el eas e but ton, an d ope n the ca rtri dge door . 2 1 3 2 1 3 2 1 3 2 1 3 2. Remove the pri nt c art ri dge. 2 3 234 Chapte r 3 Solve p robl[...]

3. Remove a ny ja mmed p aper. 4. Reinsert the pr int c ar tri dge . 2 1 3 5. Close the cartr idge door . 2 1 3 2 1 3 ENWW Clear jams 235[...]

Jam causes and solutions Jams in the top cover and product cassette Cause Soluti on The cassette separation pad is worn or deformed. Replace the cassette separation pad. See Tray 2, Tray 3, or Tray 4 separation pad on page 90 . The cassette pickup r oller is worn or deformed. Replace the cass ette pickup roller. See Tray 2, Tray 3, or Tray 4 pickup[...]

Jams in input tray area (Tray 1; multipurpose tray) Cause Soluti on Poor contact of the Tray 1 pickup so lenoid dr ive connector. Reconnect the connector (J1602) on the ECU. The Tray 1 pickup solenoid is defective. R eplace the Tray 1 pickup solenoid. See Cassette pickup (Tray 2) solenoid or Tray 1 (m ultipurpose t ray) pickup solenoid on page 115 [...]

Jam in the rear door and fuser area (delivery-stationary jam) Cause Soluti on Multiple-feed of media. Replace the pickup roller or separat ion pad if worn or deformed. See Tray 1 (multipurpos e tray) pick up roller on page 86 , or Tray 2, Tray 3, or T ray 4 pick up roller on page 88 , or Tray 1 (multipurpose tray) separation pad on page 87 , or Tra[...]

Jams in the top cover, rear door, fuser, and duplex are a (residual m edia jam) Cause Soluti on Poor contact of the fuser delivery sens or connec tor. ● Reconnect the connectors (J22 and J24) on the transit (inline) connector. ● Reconnect the connector (J1608) on the ECU. The fuser delivery sensor (PS2) is defective. Replace the fuser. See Fuse[...]

Avoid repeated jams ● Verify that the in put tr ays are not o verfilled. The inpu t tray c apaci ties va ry d epending on the type of print media that you are using. ● Verify that the media guides ar e pr ope rl y ad jus t ed . ● Do not add print medi a into the input tr ays w hil e the produ ct is prin tin g. ● Use only HP-rec ommen ded me[...]

Change jam recovery This produ ct pr ov ide s a jam reco ve ry featur e that reprin ts jamm ed pag es . The foll owi ng opt ion s are avai lable : ● AUTO — The pr oduct attem pts to rep rint jamm ed page s when suffi cient m emory is availabl e. This is the d efault se tting. ● OFF — The produ ct does not atte mpt to re print ja mme d page [...]

Solve pa per-handlin g problems Use onl y pap er that m eets t he spe cificati ons outl ined in th e HP Laser J et Pr inte r Fa m ily Print Media Guide . Always co nfigure th e pape r type o n the contr ol pan el to matc h the type o f pape r that is load ed in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Soluti on Th[...]

Product pulls from incorrect tray Produc t pulls f rom inco rrect tray Cause Soluti on You are using a driver for a different product. Use a driver for this product . The specified tray is em pty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. P rint a configuration page or use the control panel to [...]

Paper does not feed from Tray 2, 3, or 4 Paper does no t feed from Tray 2 o r 3 Cause Soluti on The correct size paper is not loaded. Load the correc t size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product c ontrol panel, s elect th[...]

Envelopes jam or will no t feed in the p roduct Envelopes jam or will not feed in the product Cause Soluti on Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are c urled or damaged. T ry using different envelopes. S tore envelopes in a controlled environment. Envelopes are s ealing [...]

Product does no t duplex o r dupl exes incorrectly (duplex models) Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Soluti on The product does not support automatic 2–sided printing. The HP LaserJet P3015 base model does not support automatic 2–sided printing. You are trying to duplex on unsupported paper. Verify that [...]

Solve image -quality probl ems Image defect examples These examples identi fy the mos t comm on print- qualit y problem s. If you st ill have proble ms after tr ying the suggested solu tions, contact HP C ustome r Suppo rt. Table 3 -9 Image de fect examples Probl em Image example Solu tion Blank page 1. The laser/scanner shutter on the print cartri[...]

Probl em Image example Soluti on Perform the following test Stop a print job dur ing the print oper ation before it is complete, then re move the print cartridge. Open the photosensitive drum shield, and look at the toner image on the drum. ◦ If the image is not fully transferring to the pag e, replace the transfe r roller. See Transfer ro ller o[...]

Probl em Image example Solu tion Dropouts 1. Make sure that the environm ental specifications for the product are being m et. See Environmental specifications on page 309 . 2. If the paper is rough, and the toner easily rubs off, op en the CONFIGURE DEVICE menu at the product control panel. Open the PRINT QUALIT Y submenu, select FUSER MODES , and [...]

Probl em Image example Soluti on Gray backgroun d (image is obviously dark) 1. Do not use pape r that has already been ru n through th e product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the CONF IGURE DEVI[...]

Probl em Image example Solu tion Repeat defects 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of t he product and run a cleaning page to clean t he fuser. See Print Quality menu on pag e 180 . 3. Use the r epetitive defect r uler to determine if the defect is caused by the fuser or the print cart ridge (see Re[...]

Probl em Image example Soluti on Curl or wave 1. Turn over the paper in the tray. Also, try rotating the paper 180°. 2. Make sure that the type and qualit y of the paper you are using meet HP specifications. For more information, see the product user guide. 3. Make sure that the environm ental specifications for the product are being m et. See Env[...]

Probl em Image example Solu tion Horizontal white lines 1. The photos ensitive drum might be sc ratched, or the developing roller might be damaged. Replace the print cartridge. 2. The fuser film might be damaged. Replace the fuser. See Fuser on page 100 . Black page 1. The prin t-cartridge gr ound or bias contacts might be d irty. Cle an the contac[...]

Probl em Image example Soluti on Blurred print 1. Make sure that the type and qualit y of the paper you are using meet HP specifications. For more information, see the product user guide. 2. Make sure that the environm ental specifications for the product are being m et. See Environmental specifications on page 309 . 3. Turn over the paper in the t[...]

● Regi strati on roll er ◦ Wipe with a clean lin t- fre e cl oth ● Transfer gui de ◦ Wipe with a soft, dry flanne l cloth ● Media-fe ed gu ide ◦ Wipe with a clean lin t- fre e cl oth ● Fuser- in let gui de ◦ Wipe wi th a w ater damp ened fl annel cl oth Figure 3-34 Produ ct cl eanin g diag ram Tabl e 3- 10 Product cleaning d iagram [...]

Item Description Item Description 4 Transfer roller 10 Cassette (Tray 2) separation pad 5 Transfer guide 11 Paper feeder pickup roller (Tray 3 or Tray 4) 6 Registration roller 12 Paper feeder separat ion pad (Tray 3 or Tray 4) Table 3 -10 Product cleaning diagram (continued) 256 Chapte r 3 Solve p roble ms ENWW[...]

Solve pe rformance probl ems Proble m Cause Soluti on Pages print but a re totally blank. The doc ument might cont ain blank pages. Check the document that you are printing to see if cont ent appears on all of the pages. The product might be malfunctioning. To check the product , print a Configuration page. Pages print very slowly. Heavier paper ty[...]

Solve c onnecti vity proble ms Solve direct-connect problems If you have con nec ted the product directl y to a com pute r, chec k the cabl e. ● Verify that the cable is co nnec ted to the comp ute r and to the produ ct. ● Verify that the cabl e is not longer than 2 meters (6 feet ). Rep lace the ca ble if nece ss ar y. ● Verify that the cabl[...]

Service mod e func ti ons Service menu The SERVI CE menu is PIN-pr ote cte d for add ed se curi ty. Only auth orized se rvic e pe opl e hav e acc es s to the SE RVICE menu. When you sele ct SERVICE from the li st of men us, the prod uct prom pts you to ente r an eig ht-di git PIN number . ● The PIN for the H P Laser Jet P 3015 mode ls is 0 730150[...]

Product resets Rest o r e fact ory s et ting s 1. Press the Men u button . 2. Open eac h of th e followin g men us. Pres s the do wn ar row button to highl ight it a nd then press the OK button to select it. a. CONFIGURE DE VICE b. RESE TS c. RESTORE FACTORY SETTINGS For m ore info rmation, see Resets me nu on p age 19 4 . Hard disk initialization [...]

NOT E: Before performi ng a N VRAM ini tiali zation , print a menu ma p and a conf iguration page . Use the info rm ati on on the co nfi gur ati on pag e to reset any cus tom er -s et prod uc t conf igu ra tion values that the NVRAM in itiali zation p roced ure chan ges. Ta ke spec ial no t of th e page co unt, s ervice ID, an d the serial numb er.[...]

Using the se rvice I D 12287 as a n exampl e, the date conv ersion is as follows: 1. 12 + 1990 = 2002 , so the year is 2002. 2. 287 divid ed by 30 = 9 with a r emainder of 17. S ince the re is a remaind er, add 1 to 9 to get 10, which rep resen ts Octobe r. 3. The remain der in step 2 i s 17, so that is the date. 4. The compl ete da te is 17-Oc tob[...]

Product u pdates This product ha s remote f irmwa re upda te (RFU) c apabil ity. Use thi s informa tion to upg rade the product firm war e. Determine the curren t firmware version 1. Press the Me nu button . 2. Press the dow n arr ow to highl ight t he INFORMATION menu, and then press the OK button. 3. Press the dow n arr ow to highl ight t he PRIN[...]

NOT E: To use this met hod, c onnect the pr oduct directl y to your co mputer thro ugh a USB cabl e, an d instal l the p rinter driver for this produc t on your c omputer. 1. Print a config uration page an d note the TCP /IP addr ess. 2. Find the .EXE file on yo ur co mp uter, and dou ble -cli ck it to open the fi le. 3. From the S e le c t Pr inte[...]

4. Go to the fo lder where the firm ware file i s stored. 5. Press the En ter key on the ke yboard. 6. When pro mpted for the us er name , press the Enter key. 7. When pr ompted for the p assword , press the Enter key. 8. Type bin at the com mand pro mpt. 9. Press the En ter key. T he mess age 2 00 Types s et to I, Using b inary m ode to transf er [...]

your comp uter. See th e produ ct user g uide for mo re info rmation. C omplete the follo wing ste ps to update the H P Jetdir ect f irmware by usin g HP We b Jeta dmin. 1. Open the HP Web Jet adm in pr ogram . 2. Open the Device Ma n agemen t fol der in the drop- down lis t in t he Nav iga t ion panel . Navigate to the Devi ce Li sts fo lder. 3. S[...]

4 Parts and diagrams ● Order pa rts by au thor iz ed ser vi ce pro vider s ● How to use the parts li sts and dia gr ams ● Assembl y locati ons ● Covers ● Internal as sem bl ies (1 of 6) ● Internal as sem bl ies (2 of 6) ● Internal as sem bl ies (3 of 6) ● Internal as sem bl ies (4 of 6) ● Internal as sem bl ies (5 of 6) ● Intern[...]

Order part s by au thorized serv ice provide rs Order parts, accessories, and supp lies Table 4-1 O rder parts, ac cessories, and supplies Order supplies and paper www.hp.com/ go/suresup ply Order genuine HP p arts or acc essories www.hp.com/ buy/part s Order through service or support providers Contact an HP-authorized serv ice or support provider[...]

Accessories part numbers Table 4-4 A ccessories pa rt numbers Item Description Part n umber 144 x 32-pin DD R2 memory DIMM (dual inline memory module) 64 MB CC413A (new) CE524-67901 (k it) NOTE: The kit includes the DIMM and installation instructions. 128 MB CC414A (new) CE524-67902 (k it) NOTE: The kit includes the DIMM and installation instructio[...]

Item Description Part nu mber Enhanced I/O (EIO) cards HP Jetdirect print server multi-protocol EIO network card s HP High Performance Serial ATA EIO Hard Disk J6073G 1284B parallel adaptor J7972G Jetdirect EIO wireless 690n (I Pv6/IPsec ) J8007G Jetdirect en3 700 J7942G Jetdirect en1 700 J7988G Jetdirect ew240 0 USB wireless print server J7951G Je[...]

How to u se the p arts li sts and diagra ms CAUTION: Be sur e to order th e corr ect part. When look ing for part nu mbers for el ectri cal compon ents, pay ca reful attention to the v oltage t hat is li sted. D oing so wi ll make s ure that the part nu mber sel ected is for the corre ct model. NOT E: In this manual , t he abb re vi ati on “P CA [...]

Assem b ly loca tions Base product (no optional trays or accessories) Figure 4-1 Base pro duct (no optio nal t rays or access ories) Table 4-6 Bas e product Item Description Item Description 1 Control panel 7 Power recepticle 2 DIMM cover 8 Tray 2 ca s se t t e 3 Front-right and righ t-side cover assem bly 9 Tray 1 (multipurpose tray) 4 Power switc[...]

Base product (op tional trays or accessories) Figure 4-2 Base product (o pti onal trays or acce ssor ie s) Table 4-7 O ptional 500-sheet inp ut tray Item Description 1 Connector 2 Tray 3 or Tray 4 cassette 3 Positioning pin ENWW Assembly loc ati ons 27 3[...]

Covers Figure 4-3 Covers DUPLEX TYPE SIMPLEX TYPE 14 13 9 11 10 2 5 1 7 4 6 15 15 6 8 12 3 *A03 *A03 *A04 *A04 *A04 *A05 *A05 *A05 *A05 *A07 *A01 *A02 *A06 274 Chapte r 4 Pa rts a nd dia grams EN WW[...]

Table 4-8 Cove rs Ref Description Part number Qty 1 Cover, right RC2-7670-000CN 1 2 Cover, right-front RC2-7672-000CN 1 3 Cover, right-rear RC2-7673-000CN 1 4 Cover, DIMM RC2-7674-000CN 1 5 Cover, handle rig ht RC2-7675-000CN 1 6 Cover, upper-right (t op-right); duplex m odels RC2-767 6-000CN 1 6 Cover, upper-right (t op-right); simplex models RC2-[...]

Interna l a sse mblies (1 of 6) Figure 4-4 Internal assem blies (1 o f 6) 3 1 2 *A02 5 *A14 *A13 *A17 *A16 *A18 *A20 *A06 *A1 1 *A1 1 *A1 1 *A1 1 *A1 1 *A27 *A01 *A05 *A04 4 *A03 *A07 *A08 *A28 *A30 *A29 *A31 *A19 *A25 *A26 *A24 *A21 *A22 *A22 *A22 *A23 *A15 *A12 4 276 Chapte r 4 Pa rts a nd dia grams EN WW[...]

Table 4-9 Inter nal assemb lies (1 of 6) Ref Description Part number Qty 1 Tag holder assembly RM1-6284-000C N 1 2 Laser/scanner RM1-6322-000CN 1 3 Photo interrupter, TLP1 243 WG8-5696-000 CN 1 4 Stopper, bushing arm RC2-7933-000CN 2 5 Cable, flat RK2-3103-000CN 1 ENWW Intern al as se mbl ie s (1 of 6) 27 7[...]

Interna l a sse mblies (2 of 6) Figure 4-5 Internal assem blies (2 o f 6) Z DUPLEX TYPE TO FIGURE 4-7 1 2 *A01 *A09 *A09 *A09 *A09 *A09 *A09 *A09 *A09 *A09 *A09 *A02 *A03 *A07 *A06 *A06 *A05 *A05 *A20 *A10 *A13 *A14 *A15 *A16 *A08 *A04 *A1 1 *A18 *A19 *A17 *A12 *A21 (SL1) (J1602) (SL2) (J1601) 278 Chapte r 4 Pa rts a nd dia grams EN WW[...]

Table 4-10 In ternal assemblies (2 of 6) Ref Description Part number Qty 1 Tray 1 solen oid RK2-1490-000CN 1 2 Tray 2 solen oid RK2-1492-000CN 1 ENWW Intern al as se mbl ie s (2 of 6) 27 9[...]

Interna l a sse mblies (3 of 6) Figure 4-6 Internal assem blies (3 o f 6) 1 3 5 5 6 4 8 5 2 7 *A02 *A02 *A04 *A12 *A13 *A14 *A05 *A03 *A10 *A1 1 *A02 *A06 *A07 *A09 *A08 *A01 280 Chapte r 4 Pa rts a nd dia grams EN WW[...]

Table 4-11 In ternal assemblies (3 of 6) Ref Description Part number Qty 1 Registration roller assembly RM1-6272-000CN 1 2 Roller, multipurpose RL1-2412-000CN 1 3 Transfer lower guide assembly RM1-6315-000CN 1 4 Cassette RM1-6279-000CN 1 5 Base plate roller ass embly RM1-6306-000CN 4 6 Roller, transfer RM1-6321-000CN 1 7 Pad, multipurpose separatio[...]

Interna l a sse mblies (4 of 6) Figure 4-7 Internal assem blies (4 o f 6) DUPLEX TYPE SIMPLEX TYPE A Z TO FIGURE 4-5 A Z TO FIGURE 4-5 (FM2) (J8010) (PS225) (J513) (PS215) (J507) SIMPLEX TYPE DUPLEX TYPE DUPLEX TYPE A (J1610) (J501) 1 8 7 6 3 5 9 4 2 *A01 *A19 *A19 *A06 *A06 *A04 *A03 *A05 *A14 *A05 *A14 *A09 *A08 *A07 *A06 *A06 *A06 *A10 *A02 *A16[...]

Table 4-12 In ternal assemblies (4 of 6) Ref Description Part number Qty 1 Fan, sub RK2-1499-000CN 1 2 Lower paper feed guide; duplex models RM1-6263-000CN 1 3 Paper-feed guide assembly RM1-6270-000CN 1 4 Position-guide assembly; duplex models RM1-6273-000C N 1 5 High-voltage power supply; duplex m odels RM1-6280-000CN 1 5 High-voltage power supply[...]

Interna l a sse mblies (5 of 6) Figure 4-8 Internal assem blies (5 o f 6) (PS3) (J1603) (PS205) (J1604) (FM1) (J1606) (J18) (J1608) (J1701) (J471) (SW501) (J1803) (J471) (J9998) (J4205) (J22) 5 2 10 3 4 7 1 8 9 6 11 *A17 *A13 *A19 *A09 *A13 *A13 *A13 *A15 *A16 *A14 *A04 *A05 *A07 *A13 *A13 *A03 *A10 *A01 *A08 *A06 *A18 *A02 *A13 *A10 *A10 *A1 1 *A1[...]

Table 4-13 In ternal assemblies (5 of 6) Ref Description Part number Qty 1 Fan, main RK2-1497-000CN 1 2 Cassette, paper pickup assembly; duplex models RM1-6268-000CN 1 2 Cassette, paper pickup assembly; simplex models RM1-6299-000C N 1 3 Idler roller assembly RM1-6271-000CN 1 4 Multipurpose sensor PCA RM1-6510-000CN 1 5 Fuser assembly 110V RM1-6274[...]

Interna l a sse mblies (6 of 6) Figure 4-9 Internal assem blies (6 o f 6) (J8007) (J8002) (M8002) (J8002) (J1801) (J1504) (PS4) (J4) (PS1) (J3) (SW235) (J1612) 2 1 3 3 5 4 5 *A16 *A13 *A05 *A12 *A06 *A16 *A16 *A16 *A16 *A10 *A04 *A1 1 *A07 *A02 *A02 *A08 *A15 *A17 *A16 *A03 *A19 *A18 *A20 *A09 *A14 *A01 *A01 *A01 286 Chapte r 4 Pa rts a nd dia gram[...]

Table 4-14 In ternal assemblies (6 of 6) Ref Description Part number Qty 1 Tray sensor PCA RM1-6487-000CN 1 2 Fuser motor assembly RM1-6296-000CN 1 3 Paper delivery roller assembly RM1-6301-000CN 4 4 Face-down roller assembly RM1-6311-000CN 1 5 Photo interrupter, TLP1 243 WG8-5696-000 CN 2 ENWW Intern al as se mbl ie s (6 of 6) 28 7[...]

Inpu t devices 500-sheet input tray ( Tray 3 and Tray 4) Figure 4-10 500 -shee t input tr ay (Tray 3 an d Tray 4) 1 2 3 4 288 Chapte r 4 Pa rts a nd dia grams EN WW[...]

Table 4-15 5 00-sheet input tray (Tray 3 and Tray 4) Ref Description Part number Qty Optional 500-sheet tray and feeder u nit CE530- 69001 1 1 Base plate roller ass embly RM1-6306-000CN 4 2 Cassette RM1-6279-000CN 1 3 Pickup roller set, c assette RM1-6313-000CN 1 4 Separation holder assembly RM1-6303-000CN 1 ENWW Input devices 28 9[...]

Alphab etic al parts list Table 4-16 A lphabetical p arts list Description Part number Ta ble and pag e Base plate roller assembly RM1-6306-000CN Internal assem blies (3 of 6) on page 281 Base plate roller assembly RM1-6306-000CN 500-s heet input tray (Tray 3 and Tray 4) on page 289 Cable, flat RK2-3103-000CN Internal assem blies (1 of 6) on page 2[...]

Description Part n umber Table and page Engine controller PCA 110V RM1-6281-000CN Internal assemblies (5 of 6) on page 285 Engine controller PCA 220V RM1-6318-000CN Internal assemblies (5 of 6) on page 285 Environmental sensor assembly RM1-6515-000CN Internal assemblies (5 of 6) on page 285 Face-down roller assembly RM1-6311-000CN Internal assembli[...]

Description Part number Ta ble and pag e Paper-feed guide assembly RM1-6270-000CN Int ernal assem blies (4 of 6) on page 283 Photo interrupter, T LP1243 WG8-5696-000CN Internal assemblies (1 of 6) on page 277 Photo interrupter, T LP1243 WG8-5696-000CN Internal assemblies (6 of 6) on page 287 Pickup roller s et, casset te RM1-6313- 000CN 500-sheet i[...]

Numerica l p arts list Table 4-17 N umerical par ts list Part num ber Description Table and page CE530-69001 Optional 50 0-sheet tray and feeder unit 500-sheet input tray (Tray 3 and Tray 4) on page 289 RC2-7670-000CN Co ver, right Covers on page 275 RC2-7672-000CN Co ver, right-front Covers on page 275 RC2-7673-000CN Co ver, right-r ear Covers on [...]

Part number D escription Tabl e an d pag e RM1-6270-000CN Paper-f eed guide assem bly I nternal assemblies (4 of 6) on page 283 RM1-6271-000CN Idler roller assembly Internal assemblies (5 of 6) on page 285 RM1-6272-000CN R egistr ation roller assembly Internal assemblies (3 of 6) on page 281 RM1-6273-000CN Position -guide assembly; duplex models In[...]

Part num ber Description Table and page RM1-6313-000CN C asset te pickup roller Internal assemblies (5 of 6) on page 285 RM1-6313-000CN P ickup ro ller s et, ca ssette 500-sheet input tray (Tray 3 and Tray 4) on page 289 RM1-6315-000CN Trans fer lower guide assembly Internal assemblies (3 of 6) on page 281 RM1-6318-000CN Engine contr oller PCA 220V[...]

296 Chapte r 4 Pa rts a nd dia grams EN WW[...]

A Service and support ● Hewlett -Pac kard li mi ted wa rr ant y s t ate men t ● HP's Premi um Pr ot ect ion Warra nty : Las er Je t print ca rtrid ge li mi ted wa rr an ty st atem ent ● End User Lic ens e A gre eme nt ● Custom er sel f - re pai r wa rr ant y s er vi ce ● Customer sup por t ● Repack t he pr oduct ● Servic e inf or[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP war rants t o you, the end- user cu stomer , that HP hardw are and acces sories wi ll be free fr om defe cts in materi als and work manship afte r the date of purch ase, for the per iod[...]

HP's Premi um Prot ection Warran ty: La serJe t print cartridge limited wa rr anty stateme nt This HP product is w arranted to be free fro m defec ts in m aterials and workman ship. This war ranty d oes not a pply to pro ducts th at (a) have bee n ref illed, r efurb ished, r emanuf actured or tamp ered with in an y way, (b) e xperienc e probl [...]

End User Li cense Ag reeme nt PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreem ent (“EULA ”) is a contr act betwe en (a) yo u (eithe r an individ ual or the ent ity you repr esent) and (b) He wlett-Pac kard C ompany ( “HP”) tha t gove rns y our us e of the softw are pro duct (“ Softwa re”). Th is EU[...]

Softwar e will a gree to this E ULA. Upon transfer of the HP Softw are, your licen se is automatic ally term inate d. b. Rest rictio ns. You may not rent, le ase or lend the HP Softw are or Use the HP Software for comme rcial time sharing or bur eau u se. You may not s ublicens e, assi gn or otherw ise tran sfer the HP So ftware except as expre ss [...]

Customer s elf-r epair warran ty service HP pro ducts ar e design ed wit h many C ust omer Sel f Repa ir (CSR ) par ts to mi nimize repai r time a nd allow for grea ter flexib ility in p erformi ng defec tive p arts repl aceme nt. If during the diagno sis pe riod, HP identifi es tha t the repa ir can be accompl ished by the use o f a CSR p art, HP [...]

Customer supp ort Get telephone support, free during your warranty period, for your country/region Have the p roduct name, s erial number, date o f purchase, and problem description ready. Country/region pho ne numbers are on the flyer that was in t he box with your product or at www.hp.com/ support/ . Get 24-hour Internet support www.hp.com/ suppo[...]

Repack the product If HP Customer Care deter mi nes that your pr odu ct nee ds to be re tur ned to HP for repair , foll ow thes e steps to rep ac k the produc t befo re ship pi ng it. CAUTION: Ship ping d amage as a result o f inad equate packing is the cus tomer ’s res ponsibil ity. 1. Remove and ret ain an y DI MMs ca rds that yo u hav e purc h[...]

Service information form WHO IS RETURNIN G THE EQ UIPMENT? Dat e: Person t o contact: Phone: Alternate contact : Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model nu mber: Serial number: Please attach a ny relevant printouts. Do NOT s hip accessories (manuals, cleaning supplies, and s o on) that [...]

306 Appendix A Service and supp ort ENWW[...]

B Specifications ● Physic al spec ifica tions ● Electri cal sp ecifi cation s ● Acousti c speci ficati on s ● Env ironm enta l spec ifica tions ENWW 307[...]

Physical sp ecifica tions Table B-1 Pr oduct dimension s and weights Product m odel Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 412 m m (16.2 in) 448 mm (17.6 in) 15 .9 kg (35.1 lb) x model 456 mm (17.9 in) 4 12 mm (16.2 in) 448 mm (17.6 in) 21.2 kg (46.8 lb) Optional 500-sheet feeder 140 mm ( 5.5 in) 4 12 mm (16.2 in) 448 [...]

Produc t model Sound power level 1 , 2 Declared per ISO 9296 Produc t model Sound pressure level bystander 1 , 2 Declared per ISO 9296 HP LaserJet P3015 models Printing L pAm =54 dB (A ) Ready Inaudible 1 Values are based on preliminary data. See www.hp.com/ supp ort/ljp3010series for current in form ati on. 2 Configuration tested: HP LaserJet P301[...]

310 Appen dix B Spe cif ic ati ons EN WW[...]

C Regulatory information ● FCC regul ati ons ● Environ mental pro duc t s tewa rdship pr ogr am ● Decl ara ti on of co nform ity ● Safety stateme nts ENWW 311[...]

FCC regulations This equ ipment has been tested and foun d to comp ly with th e lim its for a Class B digital d evice, pu rsua nt to Part 15 of the FCC rules. Thes e limit s are designed to pr ovide reas onable pro tectio n against har mful interfe rence in a re siden tial ins tallation. Thi s equip ment g enerates , uses, and c an radi ate radi o [...]

Environm en tal pr oduct stewar dship prog ram Protecting the enviro nment Hewlett- Packar d Comp any is committed to p roviding qual ity pro ducts i n an environ mental ly soun d manner . This product has been designed with s everal attribut es to min imize im pacts on our envi ronme nt. Ozone productio n This produ ct gener ates no app re ciabl e[...]

Return and recycling instru ctions Unit ed S tates and Pu e rto Rico The en close d labe l in th e HP L aserJet toner cartr idge box is fo r the re turn an d recyc ling of o ne or m ore HP Laser Jet print car tri dge s afte r us e. Pl eas e fol low the app lic ab le in struct i ons belo w. Multiple returns (more than one cartridge) 1. Package each [...]

Material restrictions This HP prod uct does not contain ad ded m erc ury . This HP product conta ins a ba ttery tha t migh t requir e spe cial ha ndling at end- of-life. The batterie s contain ed in or supp li ed by Hew lett -P ackar d for t his pr oduc t inc lu de the foll owi ng: HP LaserJet P3010 Series Type C arbon monofluoride lithium Weight 1[...]

Material Safety Data Sheet (MSDS) Materi al Safet y Data Sheet s (MSDS) for suppl ies conta ining chem ical subs tances (f or exampl e, toner) can be o btained by acces sing the HP W eb site a t www.hp.co m/ go/ms ds or www. hp.com/ hpi nfo/ commu nity/envir onment/pro ductinfo/s afety . For mor e info rmation To obt ain in formation about thes e e[...]

Declaratio n of confor mity Declaration of Conformity according to ISO/ IEC 17050-1 and E N 17050-1, D oC#: BOISB-0804-00 -rel.1.0 Manufact ure r's Name : Hewlett-Packard Comp any Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Produc t Name: HP LaserJet P3010 series Including: CE53[...]

Safety statement s Laser safety The Center for Devic es and Rad iologica l Health (C DRH) of the U .S. Food and Drug Admin istratio n has implem ente d reg ula tio ns for las er produ cts man ufac tur ed since A ugu st 1, 19 76. Com pl ian ce is mand atory for p roduc ts mark eted in the Uni ted Stat es. The de vice is ce rtifie d as a “Cl ass 1?[...]

Laser statement for Finland Luokan 1 lase rlaite Klass 1 Lase r Appar at HP Las erJet P 3015, P3015 d, P3015d n, P30 15x, laserkir joitin on käy ttäjän k annalt a tur vallinen luokan 1 laser laite. Nor m aal is sa k äy tös sä kir joi tti men suoj akotel oi nti estää las er sät een pää sy n la itte en ulkopu ole lle. Lai tteen turval li s[...]

Substances Table (China) 320 Appendix C Regulator y infor mation ENWW[...]

Index A access ories ordering 26 8 acousti c spec ificat ions 308 address , T CP /IP v6 189 after serv ice ch eckli st 48 AppleTalk s etti ngs 190 B batterie s i nclud ed 315 black pa ge, p roble m- so lv ing 25 3 blank page problem -solving 2 47 blank pag es troubles hooting 25 7 blurre d pri nt, proble m- solvin g 254 both sid es, printi ng on Sh[...]

disk init ializat ion 260 disposa l, end-of -l ife 315 DLC/LLC settings 190 DNS setting s IPV4 189 IPV6 189 docum ent co nve ntions iii doors rear assem bly, r emoving 62 dots, probl em-solv ing 248, 253 double-s ided pr inting Show Me Ho w menu 174 dropouts , p roble m- so lv ing 24 9 drum c leaning stage 31 duple x me dia -f eed a ss emb ly remo [...]

loca tion assembl ies ( bas e produc t) 272 cove rs 274 internal ass emblies 2 76 optional tr ay s or acces s or ies (base p roduc t) 273 log of eve nt s message s, l ist ed nume rica lly 21 7 loose ton er, pr obl em- s olv in g 250 lower- ri ght c ove r an d br ac ket , removi ng 80 M Macinto sh suppo rt 303 Manage sup plies menu 177 material rest[...]

print-q ual ity tes t 48 printin g troubles hooti ng 257 Pri nting men u 178 problem -so lvin g black p age 253 blank pa ge 247 blurred p rint 254 checkl ist 1 28 curled pa per 252 dropouts 2 49 event-lo g mes s age s, nu mer i cal list 21 7 gray backg round 25 0 image defec ts 247 light print 24 7 lines 2 49 lines horizon tal 249, 253 lines ve rti[...]

T TCP/IP settings 187 tech nical su pport online 3 03 repacki ng produc t 304 servic e inf ormati on fo rm 3 05 temperat ur e s pe ci fic ati ons 309 tests engine 1 34 network s 191 post-ser vice 48 print-q ualit y 48 sensor 1 37 skip dis k -l oad 260 text, probl em-solv ing blurre d 254 misform ed chara cters 25 1 tips iii tire t rack s, pro blem-[...]

326 Ind ex ENWW[...]

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