HP (Hewlett-Packard) XW3400 manual

Service and Technical Reference Guide HP xw3400 Workstation[...]

© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products [...]

About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that fail ure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental[...]

iv About This Book ENWW[...]

Table of contents 1 Install the operating system Installing o r upgrading devic e drivers .............. ............. ........... ............. ........... ............. ............. . 1 Transferring files and settings .... ...... ............ ............ ............. ............. ............. ............. ......... ...... 2 Creating a dis c[...]

HP ProtectTools Security Manager ........... ........... ............ .............. ............ ............ ..... 26 HP Client Management Pr emium Suite ....... ................................... ............................. 26 HP Client Founda tion Suite .. ........... ................ ............ .............. ................ ............[...]

SATA data cable ........... .............. .............. ............ .............. .............. ............. ......... 48 SATA po wer cable .. ........... ............ ........... .......... .............. ......... ........... ............. ..... 48 PATA device information ..... ........... ............. .......... ........... ........... ..[...]

Fan shroud ........ .......... ........ ........ .......... ........ ........ ........... ........ ........ .......... ........ ........ ... ........ 84 Front I/O p anel housing as sembly .................. .................................. .............................. ......... 85 Heatsink ................ ................ ................. ...[...]

Solving general problems ........ ............ ............... ............. ............ ............... ............. ............ .. 122 Solving powe r problems ..... ...................... ................ ...................... ................... ................... 126 Solving disk ette problems ........................ .....................[...]

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1 Install the operating system CAUTION: Do not add optional hard ware or third-party de vices to your workstation until the operating system is successfully installed. D oing so may ca use errors and may prevent the operating system from installing properly. Once the automatic installati on has begun, DO NOT TU RN OFF THE WORKSTATION UNTIL THE PR O[...]

Transferring files and settings Use the Microsoft Windows XP Files and Settings Transfer Wiz ard to mo ve files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard . Follow the wizard to transfer the fi les and settings to the new workstation. Cr[...]

2 Computer Setup (F10) utility Computer Setup (F10) utilities Use Computer Setup (F10) ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configu ra tion, including settings for processor, graphics, memory, audio, storage, comm unications, and input device[...]

● Solve system configuration errors detected but not automatically fixe d during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configu ration information on disk ette and restoring it on one or more workstations. ● Execute self-t ests on a specif ied ATA hard drive (when su pported by drive). ● Enable or disab[...]

Computer Setup—File NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core proces sors have this listed twic[...]

Computer Setup—Storage NOTE: Support for specific Comput er Setup options may vary depending on the hardware configuration. Table 2 - 3 C omputer Setup—Storag e Option Descript ion Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following op[...]

Translation Para meters (ATA disks only) NOTE: This feature appears only when U ser translation mode is selected. Allows you to specify the parameters (logical cylinders, heads, an d sectors per track) used by the BIOS to translate disk I/O requests (from the operating sy stem or an application) in to terms the hard drive can accept. Logical cylind[...]

NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self- tests is attached to the system. Boot Order Allows you to: ● Specify the order in which attached devices (suc h as a USB flash media device, diskette drive, hard drive, optical drive, or network interfac e card) are checked for a bootable operating[...]

Computer Setup—Security NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 4 Computer Setup—Security Option Description Smart Card Options (some models) Allows you to enable/disable the Smart Card to be used in place of the Power-On Password. Setup Password Allows you to set and enabl[...]

● Network controllers (some models) ● Embedded security device (some models) Network Servic e Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller mu st be either a PCI expansion card or embedded on the system board.) Syste[...]

Computer Setup—Power NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating system s to reduce processor voltage and frequency when the cu rrent software [...]

Computer Setup—Advanced NOTE: Support for specific Comput er Setup options may vary depending on the hardware configuration. Table 2 - 6 C omputer Se tup—Advanced (for advance d users) Option Heading Power-On Option s Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days) . ● POST messages (enable/disable). ● [...]

PCI De vices ● Lists currently inst alled PCI devices and their IRQ settings. ● Allows you to recon figure IRQ settings for these devices or to disable them entirely. These settings have no effect under an ACPI-based operat ing system. PCI VGA Configuration Displayed only if t here are one or more PCI graphics cont rollers in the system and the[...]

Recovering the configuration settings This method of recovery requir es that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed . (See Save to Removable Media on page 5 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified workstation configu ration [...]

3 HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some workstation models o nly. The HP Insight Diagno stics utility allows you to vie w information about the hard ware configuration of the workstation and perform hardware dia gnostic tests on the subsystems of the workstation. The utility simplifie[...]

NOTE: It is recommended that you accept the assigned default keyb oard for your language unless you want to test your specific keyboard. 5 . In the End User License Agreement page, click Agree if you agree with the term s. The HP Ins ight Diagnostics utility launches wi th the Survey tab displayed. Survey tab The Survey tab displays important syste[...]

For each test type, there are tw o test modes to choose from: ● Interactive Mode —Provides maximum control over the test ing process. The diagnostic softwa re will prompt you for input during te sts that require your interaction. You may also determine whether the test passed or failed. ● Unattended Mode —Does not display prompts and requir[...]

Log tab The Log tab contains a Test Log t ab and an Error L og tab. The Test Log displays al l tests that have been execu ted, the number of times of execution, the number of times failed, and the time it to ok to c omplete each te st. The Clear Test Log button will clear the contents of the Test Log . The Error Log disp lays the test s for devices[...]

NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. 5 . Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diag no stics button in the bottom le ft corner of the screen then remove the Documentation and Diagnosti[...]

Partiti on or from the Rec overy Disc Set. To reboot to the R ecovery Part ition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.” NOTE: For more informatio n on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manag er User Guide by selecting Start > HP Backup and Recovery > HP Ba[...]

4 Desktop management HP Client Management Solutions provides standards- based solutions for managing and contr olling desktops, workstations, and noteb ook PCs in a networked environment. HP pioneered desktop manageability in 1995 w ith the introduction of the in dustry’s first fully manage able desktop personal workstations. HP is a patent holde[...]

services/cache/80906 -0-0-225- 121.html ) provides information to help you select the best deployment method. The Restore Plu s! CD, ROM-based setup, and ACPI hardwa re pr ovide further assistan ce with recovery of system software, configuration management and troubleshooting, and power management. NOTE: See HP Backup and Recovery Manager on page 2[...]

HP Backup and Recovery Mana ger can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs. CAUTION: The Restore Plus! CD set will not include any system se ttings or user data created after the initial system setup. To create the Restore Plus! CD set: 1 . Click Start >[...]

Remote system installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiati ng the Preboot Execution Environment (PXE). The Remote System Install a tion featur e is usually used as a system setu p and configuratio n tool, and can b e used fo[...]

HP Client Management Interface is based on in dustry st andards that in clud e Microsoft Windows Manageme nt Interf ace (MS WM I), Web-Based Enterprise Manageme nt (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology utilized in HP Client Management Solution s. With HP CMI[...]

Tight integration with HP Instant Support to ols reduces hardware troubleshooting time. ● Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models ● System Health Scan—check for know n hardware issues in your instal led base of HP client systems ● Active Chat—connect to HP cust omer support to resolve [...]

For more information on HP Client Management Premium Suite, visit www.hp. com/ go/easyd eploy . HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is de signed for organizations wanting essential client management functionality. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ● Altiris Migration Suite ?[...]

By substituting automation for manual intervention, HP helps its cu stomer s lower costs, significantly reduce software related problems, and ensure the software supporting their busine ss operations is reliable and secure. For more information on HP OpenView Workstat ion Co nfiguration Management Solution, visit http://h20229.w ww2.hp.com/ solutio[...]

Remote ROM Flash Remote ROM Flash allows the system administ rator to safely upgrade th e BIOS on remote HP workstations directly from the centralized network management co nsole. Enabling the system administrator to perform this task remotely on multiple work stations results in a co nsistent depl oyment of, and grea ter cont rol over, HP workstat[...]

If the system succ essfully reprograms the ROM, the system will au tomatically power off. 4 . Remove the removable media used to upgrade the BIOS. 5 . Turn the power on to restart th e workstation. Replicating the setup The following procedures give an admi nist rator the ability to easily copy one setup configuration to other workstations of the s[...]

This method takes a little longer to prepare th e configuration diskette or USB flash media device, but copying the configuration to target wo rkstations is significantly faster. NOTE: A bootable diskette is required for this proc edure or to create a bootable USB flash media device. If Windows XP is not available to use to create a bootab le diske[...]

To create a bo otable USB fla sh media devic e, you must have: ● a supported USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs ( If SYS is not avail a ble, FORMAT may be used, but all existing files on th e USB flash media dev ice will be l ost.) ● a workstation that is bo otable from a US B flash media dev ice [...]

12 . Copy any files you saved in step 9 ba ck to your USB flash media device. 13 . Remove the diskette and reboot the workstation. The workstation will boot to the USB fla sh media device as drive C. NOTE: The default boot ord er varies from w orkstat ion to workstation, and it can be changed in the Computer Setup (F10) Utility. If you have used a [...]

9 . If the system did not automatically restart when exiting FDISK, press Ctrl + Alt + Del to reboot to the DOS diskette. 10 . At the A: prompt, type FORM AT C: /S and press Enter . Format will format the USB flash media device, add the system files, and a sk for a Volume Label. 11 . Press Enter for no label or enter one if desired. 12 . Turn off [...]

HP web site support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating syste m specific suppor t software, to ensure per formance, compatibili ty, and reliability for HP workstations. When making the transition to new or revised operatin g systems, it is important to implement the suppor[...]

Use the following utilities to manage se curity settings on the HP workstation: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the workstation for additional information and instructions on using the Computer Setup Util ities. Some workstations also h[...]

Option Description Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.) System IDs Allows you to s et: ● Asset tag (18-byte identifier) and owner[...]

Establishing a Setup passwo rd using Computer Setup If the system is eq uipped with an embed ded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com . Establishing a setup password through Co mputer Setup prevents reconsi deration of the work station (us e of the Computer Setup (F10) utilit y) until th e password is e[...]

If a setup password has been establ ished on the workstation, you will be prompted to enter it each time you run Computer Setup. 1 . Turn on or restart the workstatio n. If you are in Win dows, click Start > Shut Down > Restart . 2 . As soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup.[...]

Deleting a power-on or Setup password If the system is eq uipped with an embed ded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com . 1 . Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer . 2 . To delete the Power-On password, go to step 3. To delete the[...]

I f t h e s y s t e m i s e q u i p p e d w i t h a n embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com . DriveLock DriveLock is an industry-standard security feature that prevents unauthorized ac cess to the data on ATA hard drive. DriveLock has been impl em ented as an extension to Computer Setup. It is o[...]

For users with less stringent secu rity requirements, HP do es not recommend enabling DriveLock. User s in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential lo ss of a hard drive resulting from forgetting both passwords is much greater than the [...]

Smart Cover Sensor CoverRemo val Sensor, available on some mode ls, is a com bination of hard ware and softw are technology that can alert you when the workstat ion cover or side panel has been removed. There are three levels of protection, as described in the following table. Table 4 - 2 Smart Cover Sensor Protection Levels Level Setting Descripti[...]

Locking the Smart Cover Lock To activate and lock the Smart Cove r Lock, complete the following steps: 1 . Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart . 2 . As soon as the workstation is tu rned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the [...]

Fingerprint identif i cation technology Eliminating the need to enter user passwords, HP Fi ngerprint Identification Te chnology tightens network security, simp lifies the login proce ss, and reduces the costs associated w ith managing corporate networks. Affordably priced, it is not just for high -tech, high-security organizati ons anymore. NOTE: [...]

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5 Serial and Parallel ATA drive guidelines and features NOTE: Serial ATA = SATA Parallel ATA = PATA H P o n l y s u p p o r t s t h e u s e o f S A T A h a r d d r i v e s o n t h ese models of workstation. The USD T model is the only product that supports a PATA op ti cal dr ive. No PATA drives are supported on any other model. SATA hard drives Se[...]

SATA hard drive cables SATA data cable A l w a y s u s e a n H P a p p r o v e d S A T A 3 . 0 G b / s c a b l e a s i t i s f u l l y b a c k w a r d s c o m p a t i b l e w i t h t h e S A T A 1 . 5 Gb/s driv es. Current HP desktop p roducts ship with SAT A 3.0 Gb/s hard drives. SATA data cables are susceptible to damag e if ov erflexed. Never cr[...]

PATA device information The USDT model is the only product that supports a PATA optical drive. No PAT A drives are su pported on any other model. ATA SMART Drives The Self Monitoring Analysis an d Recording Technology (SMART) ATA drives fo r the HP Perso nal Computers have built-in drive failure prediction th at warns the user or network administra[...]

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6 Identifying routine care and disassembly preparation This chapter provides general service information fo r the w orkstation. Adherence to the procedu res and precautions described in this chapte r is ess ential fo r proper ser vice. CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to the system bo ard. [...]

Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can dest roy static-sensitive devices or microcircuitry. Often the spark is neither fe lt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appe ar to be a ffected at all and can work per[...]

● Avoid contact with pins , leads, or circuitry. ● Place reusable electrosta tic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent st atic electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ±[...]

● Conductive foam ● Conductive tabletop workstations with grou nd cord of one- megohm +/- 10% resistance ● Static-dissipativ e table or flo o r mats with hard tie to ground ● Field service kits ● Static awar eness labels ● Wrist straps and footwe ar straps pr oviding one-megohm +/- 10% resistance ● Material handling packages ● Condu[...]

Operating guidelines To prevent overheating and to help prolong the life of the workstation: ● Keep the workstation away fro m excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the workstation on a sturdy, level sur face. Leave a 10.2-cm (4-inch) clearance on all vented sides of the workstation and above the mo nitor[...]

To clean the work station case, follow the p rocedures de scribed below: ● To remove light stains or dirt, use plain wa ter with a clean , lint-free cloth or swab. ● For stronger stains, use a mild dishwash ing liquid di luted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopro[...]

Cleaning the mouse Before cleaning the mouse, ensure that th e power to the workstation is turned off. ● Clean the mous e ball by first removing the retainin g plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry c loth before reas sembly. ● To clean the mouse body, follow the procedu[...]

Cables and connectors Most cables used throughout the unit are flat, flexib le cabl es. These cables must be handled with care to avoid damage. Apply only the tension required to s eat or unseat the ca bles during insertion or removal from the connector. Han d le cables by the conne ctor whenev er possible. In all cases, av oid bending or twisting [...]

7 Removal and replacement procedures Adherence to the pro cedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary remo val and re placement pr ocedures, ru n the Diagnostics u tility to verify that all components operate properly. NOTE: Not all features listed in this guid e are availabl[...]

External security devices The followi ng security devic es are use d to preve nt unau thorized access to the internal components of the workstation and/or secure the workstation to a fixed object. Installing a cable lock The cable lock may be used to sec u re the workstation access panel to the chassis and, at the same time, secure the worksta tio [...]

Access panel 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). CAUTION: Befor e removing the workstat ion access panel, ensure th at the workstation is turned off and that the pow er cord is disco nnected from the electrical outlet . 2 . Loosen the captive thumbscrew (1) that sec ure s the access panel to th[...]

Front bezel 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access panel ( Access panel on page 61 ). 3 . To remove the front bezel, press the green latch on the bottom right of the ch assis (1) to release the bottom of the bezel, then swing th e bottom of the bezel away from the chassis (2) t[...]

Front drive bezels Follow these steps when re moving or installing a front drive bezel. 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel ( Access pan el on page 61 ). 3 . Remove the front bezel ( Front bez el on page 62 ). 4 . Press the two retaining tabs on the inside of the bez[...]

Cable management Always follow good cable management practi ces when working inside the workstation. ● Keep cables away from major he at sources like the heats ink. ● Do not jam cab les on top of expans ion cards or me mory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sl[...]

Cable connections System board connectors are color-coded to ma ke it easier to find the proper connection. Cable To Cable Designator Power Supply System board P1 Power Supply CPU power P3 Power Supply 2nd SATA Hard drive P4 Power Supply 1st SATA Hard drive P5 Power Supply 1st Optical drive P7 Power Supply 2nd Optical drive P8 Power Supply Diskette[...]

Memory CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent co rrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic compon ents of the workstation o r opt[...]

Expansion cards 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ). 3 . On the rear of the workstation, a sliding slot co ver lock secures the expa nsion[...]

NOTE: Before removing an installed expansion card, disconnect any cables that may be att ached to the expansion card. a . If you are installing an expan sion card in a vacant socket, remove the appropriate expa nsion slot cover on the back of the chassis. Pull the sl ot cover straight up from the socket then a way from the inside of the chassis. b [...]

c . Low Pr ofile PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a low profile PCI Express x16 card and a rigid, non-hi nged ho ld-down bracket (as shown in the following illustr ation), you must first remove screws 3, 4, and 5 and the n remove the bracket (2) before removing th e card (1). Retain the screws fo[...]

d . Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a full height PC I Express x16 card (1) and a rigid, non-hing ed hold-down bracket (2), as shown below, you must first remo ve screws 3 and 4 and then remove the bracket before removing the card. Retain the screws for reinstallation of the bracket [...]

e . Low Profile or Full Height PCI Expres s Card with Dual Purpose Hol d-down Bracket: If your workstation is config ured with a dual purpose (both low profile and full height) hinged PCI Express x16 card ho ld-down bracket, a s shown below, do not remove any scre ws from the bracket. Merely rotate the hinged upper portion o f the bracket (2) upwar[...]

f . With the hold-down bracket either removed or rotated away from the top of the card (depending on workstation configuration), pull the retention arm on the PCI Expre ss x16 card (loca ted on the back of the expansion socket ) away from th e card, and carefully rock the card back-and- forth until the connectors pull free from the so ck et. Pull t[...]

7 . If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis (1 ) so that the bracket on the card is aligned with the open slot on the rear of the ch assis. Press the card stra ight down into the expansion slot on the system board (2). NOTE: When i[...]

Drives The workstation supports up to five drives th at may be installed in various configurations. This Section describ es the procedure for replacin g or upgrading the storage drives. A Torx T- 15 screwdriver is needed to remove and install th e guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an exter[...]

4 . Remove the front bezel ( Front bez el on page 62 ). 5 . Disconnect the power and data cables from the back of the drive, as shown in th e following illustrations. Disconnecting optical cables NOTE: Some products use straight cable connector s while others use right angle connectors. Disconnecting diskette drive cables ENWW Drives 75[...]

Releasing the drives 1 . A latch drive bracket with release tabs secures the dr ives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to re move, then slide the drive from its drive bay (2). 2 . Remove the fou r guide screws (two on each side) from th e old drive. You will need the s e screws to install a[...]

NOTE: There are a tot al of eight extra gu ide screws on the front of the chas sis. Four have 6-32 standard threads and four have M3 metr ic threads. Standard screws are used for hard drives and have a silver finish. Me tric screws are used for all other drives and ha ve a black f inish. Make sure to install the appropriate guide screws into the dr[...]

NOTE: Refer to Serial and Pa rallel ATA driv e guidelines and fe atures on page 47 for information on attaching the cabling to get optimum performance. a . Refer to the illustration below to connect optical drive cables. NOTE: Some products use straight cable connector s while others use right angle connectors. b . Refer to the illustration below t[...]

Replacing an inte rnal hard drive CAUTION: To prevent loss of work and dama ge to the wo rkstation or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode. Before handling a drive, ensure that you are di[...]

6 . Remove the power cable (1) and primary da ta ca ble (2) and secondary data cable (if necessary) (3) from the cable retainers to make it easier to acce ss the drive. 7 . Release the drive by pulling the green rel ease tab away from the drive (1) and sliding the drive out of the bay (2). 8 . Remove the fou r guide screws (two on each side) from t[...]

9 . Install the four guide screw (two on each side) th at were removed from the old drive into the new drive. The screws help guide the drive into its pr oper position in th e bay. Extra guide screws ar e provided on the front of the chassis under the front bezel. NOTE: There are a tot al of eight extra gu ide screws on the front of the chas sis. F[...]

11 . Connect the power 1 and data 2 cables to the back of the hard drive. NOTE: If you are installing a prim ary hard drive, use the pow er connector labeled P5. If you are installing a secondary hard driv e use the power cable labeled P4. 12 . If installing a new drive, connect the opposite end of the data c able to the appropriate system board co[...]

Chassis fan 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ). 3 . Disconnect the power cable that connects the chassis fan to t he system board (1). 4 [...]

Fan shroud 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access pan el and rotate the work station so the system board is parallel to the table to make it easi er to work on ( Access panel on page 61 ). 3 . Remove the hard drive cables from the plastic shro ud at the front of the chassis and[...]

Front I/O panel housing assembly 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ). 3 . Remove the hard drive cables from the plastic shro ud at the fro[...]

Heatsink 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access pan el and rotate the work station so the system board is parallel to the table to make it easi er to work on ( Access panel on page 61 ). 3 . Disconnect the heatsink fan cable from the system board. 4 . Loosen the four captiv e s[...]

Processor 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel ( Access pan el on page 61 ). 3 . Disconnect the heatsink control cable from the system board and remove the heatsink ( Heatsink on page 86 ). 4 . Rotate the locking lever to its full open position (1). 5 . Raise and rota[...]

5 . Go to step 7. 6 . If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 7 . Secure the heatsink to the system board and syst em board tray with the four captive screws and attach the heatsink control cable to the system board. CAUTION: Heatsink retaining screws shou [...]

Speaker 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ). 3 . Remove the hard drive cables from the plastic shro ud at the front of the chassis and fro[...]

Power supply WARNING! Voltage is always present on the system bo ard when the workstation is plugged into an active AC outlet. To avoid possible personal injury and da mage to the equipm ent the power cord should be disconnected from the workstation and/or the AC outlet before opening the w orkstation. 1 . Prepare the workstation for disassembly ( [...]

System board 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ). 3 . Remove all PCI expansion c ards ( Expansion cards on page 67 ). 4 . Disconnect all c[...]

Battery The battery that comes with your workst ation provides power to the real-time clock and has a lifetime of about three years. When replacing th e battery, us e a battery eq uivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium batt ery[...]

Type 1 Battery Holder 1 . Lift the battery out of its holder. 2 . Slide the replacement battery into position, positive side up. 3 . The battery holder automatically secure s the battery in the proper position. 4 . Replace the w orkstation access panel ( Acces s panel on page 61 ). 5 . Plug in the workstation and turn on power to the workstation. 6[...]

4 . Plug in the workstation and turn on power to the workstation. 5 . Reset the date and time, your passwords, and an y special system setups, using Computer Se tup. Refer to Section 2.2. Type 3 Battery Holder 1 . Pull back on the clip (1) that holds the batte ry in place, then remove the battery (2). 2 . Insert the new battery and position the cli[...]

A Connector pin assignments This appendix contains the pin assignments for many compute r and workstatio n connectors. So me of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 +[...]

Ethernet RJ-45 Connector and Icon Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet AUI Connector and Icon Pin Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Posi[...]

Parallel interface Connector and Icon Pin Signal Pin Signal 1 2 3 4 Strobe Data Bit 0 Data Bit 1 Data Bit 2 10 11 12 13 Acknowledge Busy Paper End Select 5 6 7 8 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 14 15 16 17 Auto Linefeed Error Initialize Printer Select IN 9 Data Bit 7 18– 25 Signal Ground Serial interface, powered and non-powered Conne[...]

USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone Connector and Icon (1/8” minipho ne) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_left Audio_Right Ground Headphone Connector and Icon (1/8” minipho ne) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_left Power_Right Ground Line-in audio Connector and[...]

External infrared transceiver Connector and Icon Pin Signal 1 2 3 4 Transmit Receiv e Ground 5V 5 6 7 8 Mode Not Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal S[...]

ATA/ATAPI (IDE) Standard drive cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 Reset Ground DD7 DD8 15 16 17 18 DD1 DD14 DD0 DD15 29 30 31 32 DMAK Ground INTRQ IOCS16 5 6 7 8 DD6 DD9 DD5 DD10 19 20 21 22 Ground (Key) DMARQ Ground 33 34 35 36 DA1 PDIAG (cable detect) DA0 DA2 9 10 11 12 DD4 DD11 DD3 DD12 23 24 25 26 DIOW Ground DIOR Ground 3[...]

4-Pin Power (for CPU) Connector and Icon Pin Signal 1 2 3 4 GND GND +12V CPU -12V CPU SATA data and power Drive Co nnector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B- S2 S6 A+ B+ S3 S7 A- Ground S4 Ground P1 P5 P9 P13 Ground B- V 5 V 12 P2 P6 P10 P14 V 3.3 Ground Ground V12 P3 P7 P11 P15 V 3.3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 [...]

4 5 GND JTAG2 9 10 +3.3V +3.3V 14 15 REFCLK- GND 19 20 RSVD GND 24 25 GND PERp2 26 27 28 29 30 PERn(2) GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GN[...]

3 4 5 RSVD GND SMCLK 8 9 10 +3.3 V JTAG1 3.3vAux 13 14 15 GND PETp0 PETn0 18 19 20 PETp1 PETn1 23 24 25 PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2# GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2# GND PETp8 51 52 53 54 55 PETn8 GND[...]

5 6 7 8 T.M.D.S. Data4+ DDC Clock DDC Data No Connect 17 18 19 20 T.M.D.S. Data0– T.M.D.S. Data0+ T.M.D.S. Data0/5 Shield T.M.D.S. Data5– 9 10 11 12 T.M.D.S. Data1– T.M.D.S. Data1+ T.M.D.S. Data1/3 Shield T.M.D.S. Data3– 21 22 23 24 T.M.D.S. Data5+ T.M.D.S. Data Shield T.M.D.S. Clock+ T.M.D.S. Clock- 104 Appendix A Connector pin assignments[...]

B Power cord set requirements The power supplies on some comput ers have external power s witches. The voltage select s witch feature on the workstation permits it to operate from any line voltage between 100-120 or 2 20-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that[...]

Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) United Kingdom ( 1) United States (2) SEV BSI UL 1 . The flexible cord must be Type HO5V V-F, 3-conductor, 0.75m m 2 conductor size. Powe[...]

C POST error messages This appendix lists the error codes, error messa ges, and th e various in dicator light and audible sequences that you may encounter during Power- On Self-Test (POST) or workstation restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppre sses most system [...]

POST numeric codes and text messages This sectio n covers those PO ST errors t hat have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The workstation will beep once after a POST text message is displayed on the screen. Table C - 1 Numeric Codes and Text Messages Control p[...]

Control panel message Description Recommended action RTC (real-time clock) battery may need to be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller fo r RTC battery replacement. 163-Time & Date Not Set CMOS jumper m ay not [...]

Control panel message Description Recommended act ion 303-Keyboard Controller Error I/O board keyboard controller. 1 . Reconnect keyboard with workstation turned off. 2 . Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1 . Reconnect the keyboard with wo rkstation turned off. 2 . Ensure that none of the keys are depress[...]

Control panel message Description Recommended action 4 . Replace diskette drive. 5 . Replace the system board. 605-Diskette Drive Type Error Mismatch in drive type. 1 . Run Computer Setup. 2 . Disconnect any other diskette controller devices (tape drives). 3 . Clear CMOS. 610-External Storage Device Failure External tape drive not connected. Reinst[...]

Control panel message Description Recommended act ion 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1 . Determine if hard drive is giving correct error message. Enter Compu ter Setup and run the Drive Protection System test un[...]

Control panel message Description Recommended action 2202-PMM Deallocation Error du ring MEBx cleanup Memory error during POST execution of the Manageme nt Engine (ME) BIOS Extens ions option ROM 1 . Reboot the workstation. 2 . Unplug the power cord, re-seat the memory modules, and reboot the workstation. 3 . If the memory configuration was recentl[...]

Control panel message Description Recommended act ion Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. System will not boot without fan CPU fan not installed or disco nnected in VSFF chassis. 1 . Remove the workstation cover, press the power button, and see if the processor fan spins. If the processor fan is not spinn[...]

Interpreting POST diag nostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the workstation is plugged into an AC power source, voltage is always applied [...]

Activity Beeps Possible Ca use Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1 . Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector [...]

Activity Beeps Poss ible Cause Recommended Action Red Power LED flashes nine times, once every secon d, followed by a two second pause. Beeps stop after fifth iteration but LEDs continu e until problem is solv ed. 9 System powers on but is unable to boot. 1 . Check that the voltage selector, l ocated on the rear of the power supply (some models), i[...]

118 Appendix C POST error messages ENWW[...]

D Troubleshooting without diagnostics This chapter provides information on h ow to identify and correc t minor prob lems, such as diskette drive, hard drive, optical drive, graphics, audio, memory , and software problems. If you encounter problems with the workstation, refer to the t ables in this chapter for probable causes and recommended solutio[...]

● Boot the workstation to the Safe Mo de to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration .” ● Refer to the comprehensive on line technical support at http://www.hp.com/ support . ● Refer to the following Helpful hints on page 120 section in this guide. To as si st [...]

● Wake the workstation by pressing any key on the keyboard or pressing t he power button. If the system remains in suspend mode, shut down the works tation by pressing and hol ding the power button fo r at least four se conds then press the po wer button again to restart the workstation. If the system will not shut down, unplug the power cord, wa[...]

Solving general problems You may be able to easily resolve the general proble ms described in this sect ion. If a problem persists and you are unable t o resolve it yourself or if yo u feel uncomfort able about performing the operation, contact an authorized dealer or reseller. WARNING! When the workstation is plugged into an AC power source, v olt[...]

There is no sound or s ound volume is too low. Cause Solution System volume may be set low or muted. 1 . Check the F10 BIOS settings to make su re the internal system speaker is n ot muted (this setting does n ot affect the external speakers). 2 . Make sure the external speakers are properly connected and powered on and that the speakers' volu[...]

Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on the graphics subsystem 1 . Lower the display resolution for the current application or consult the documentation that came with the application for suggestions o n how to improve performance by adjusting parameters in the application. 2 . [...]

System does not power on and the LEDs on the front of the workstat ion are not flashi ng. Cause Solution 4 . Check to see if the 5V_aux light on the system board is turned on. If it is turned on , then replace the power button harness. 5 . If the 5V_aux light on the system board is off, then replace the power supply. 6 . Replace the system board. T[...]

Solving power problems Common causes and solutions for power prob lems are listed in the following table. Table D - 2 Solv ing Power Problems Power supply shuts do wn intermittently. Cause Solution Voltage selector switch on rear of workstation chassis (some models) not switched to correct lin e voltage (115V or 230V). Select the proper AC voltage [...]

Solving diskette problems Common causes and solutions for disk ette pr oblems are listed in the following table. NOTE: You may need to reconfigure the workstation wh en you add or remove hardware, such as an additional diskette drive. See Solving hardware installation problems on page 143 for instructions. Table D - 3 Solving Diskette Problems Disk[...]

Cannot format di skette. Cause Solution Invalid media reported. W hen formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following comman d at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected. Open the locking device on the diskette. Legacy diskette writes are [...]

Cannot Boot to D iskette. Cause Solution NOTE: Both steps should be used as the Removable Media Boot function in Comput er Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup. Run Computer Setup and disable Network Server Mode in Security > Password Options . Table D - 3 Solving Diskette Problems (cont[...]

Solving hard drive problems Table D - 4 Solv ing Hard Drive Proble ms Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1 . In Windows XP, right-click Start , click Explore , and select a drive. Select File > P roperties > Too ls . Under Error-chec king , click Check Now . 2 . Use a utility to locate and block u[...]

Nonsystem disk /NTLDR missi ng message. Cause Solution System files missing or not properly installed. 1 . Insert a bootable disk ette into the diskette drive and restart the workstation. 2 . Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be acc[...]

Solving media card reader problems Table D - 5 Solving Media Ca rd Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) fo[...]

After installing the media card reader and b ooting to Windows, the rea der and the inserted cards a re not recognized by the workst ation. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the workstation and you are turning the workstation on for the first time. Wait a few seconds so t ha[...]

Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D - 6 Solvin g Display Probl ems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that[...]

Blank screen and the power LED flashes R ed five times, once every secon d, followed by a two second pause, and the workstation beeps five times. (Beeps st op after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1 . Reseat DIMMs. Power on the system. 2 . Replace DIMMs one at a time to isolate the faulty module. [...]

Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Repl ace the graphics card. T[...]

Vibrating or rattling n oise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been act ivated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from in side a CRT monitor. Cause Solution Electronic relays have been activated inside the monito[...]

Solving audio problems If the workstation has audio features and you en counter audio problems, see the common causes and solutions listed in the following tabl e. Table D - 7 Solv ing Audio Problem s Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open proces sor-intensive applicat[...]

Sound does not come out of th e speaker or headphones. Cause Solution 3 . Right-click on the CD/DV D device and select Properties . 4 . On the Properti es tab, make sure Enable digital CD audio f or thi s CD-R OM d evice is check ed. Headphones or devices connecte d to the line-out connector mute the internal speaker. Turn on and use headphones or [...]

Solving printer problems If you encounter printer pr oblems, see the documentat ion that came with the printer and to the common causes and solutions listed in the following table. Table D - 8 Solv ing Printer Probl ems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and ma ke sure it is online. The c[...]

Solving keyboard and mouse problems If you encounter key board or mouse problems, see th e documentation that came with the equipment and to the common causes and solution s listed in the following table. Table D - 9 Solving K eyboard Problems Keyboard commands and typing are not recognized by the workstatio n. Cause Solution Keyboard connector is [...]

Mouse does not respond to movement or is too slow. Cause Solution 3 . Use the up or down arrow key to select th e Shut Down option and then press the Enter key. 4 . After the shutdown is complete, plu g the mouse connector into the back of the workstation (or the keyboard) and restart. Program in use has stopped responding to co mmands. Shut down t[...]

Solving hardware in stallation problems You may need to reconfigure the workstation when yo u ad d or remove hardware , such as an additional drive or expansion card. If you inst all a plug and play device, Window s XP automatically recognizes the device and configures the workstatio n. If you install a non–plug and play devic e, you must reconfi[...]

Power LED flashes Red five times, once every second, followed by a tw o second pause, and the workstation beeps five times. (Beeps stop after fift h iteration but LEDs continue fla shing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord b[...]

Solving network problems Some common causes and so lutions for network problems are listed in the following table. These guidelines do not discuss the proce ss of debugging the network cabling. Table D - 12 Solving Network Probl ems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. NOTE: Some NICs come with thei r o[...]

Network status lin k light never flashe s. NOTE: The network sta tus light is supposed to flash when there is netwo rk activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. See the Network & Inte rnet Communications Guide on the Documentation and Diagnostics CD . System cannot autosense the network. Disable [...]

Network contr oller stops wo rking without appare nt cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.hp.com and reinstall them. The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is se[...]

Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be s upplied to the DIMMs wh en the workstation is turned off. To avoid damage to the DIMMs or the system board, you must unplug the workstat ion powe r cord before attempting to reseat, in stall, or[...]

Power LED flashe s Red five times, once every sec ond, followed by a two second pause, and the wo rkstation beeps five times. (Beeps stop after fift h iteration but LED s continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1 . Reseat DIMMs. Power on the system. 2 . Replace DIMMs one at a time to isolate the faulty module. [...]

Solving processor problems If you encounter processor proble ms, common causes and solutions ar e listed in the following table. Table D - 14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1 . Make sure the airflow to the workstation is not blocked. 2 . Make sure the fans are co nnected and working prop[...]

Solving CD-ROM and DVD problems If you enco unter CD-ROM or D VD proble ms, see the co mmon causes and solutions listed in the following table or to the documentation that came with the optional device. Table D - 15 Solving CD-ROM and DV D Problems System will not b oot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port [...]

Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the do cumentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed up[...]

USDT workstation boots too slow after removin g a CD-ROM or DVD drive. Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the syst em board. Disconnect the drive cable from the sy stem board. ENWW Solving CD-ROM and DVD problems 153[...]

Solving drive key problems If you encounter Drive Key problems, co mmon causes and solutions are listed in the following table. Table D - 16 Solving Drive Key Problems USB Drive Key is not seen a s a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is not availabl e. Change the default drive letter for the D[...]

Solving front panel component problems If you encounter problems with de vices co nnected to the front panel, refer to the common causes and solutions listed in the following table. Table D - 17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the workstation. Cause Solution Device is not properly c[...]

Solving internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the foll owing table. Table D - 18 Solving Internet Acc ess Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up pr[...]

Internet takes too lo ng to download Web sites. Cause Solution 4 . In the Device Manager area, click the Device Manager button. 5 . Double-clic k P orts (COM & LPT) . 6 . Right-click the COM port the modem uses, then click Properties . 7 . Under Device status , verify that the modem is working properly. 8 . Under Device usage , verify the modem[...]

Solving software problems Most software problems occur as a result of the following: ● The application was not insta lled or configured correctly. ● There is insufficient memory av ailable to run the application. ● There is a conflict between applica tions. ● Be sure that all the needed devi ce drivers have been installed. ● If you have i[...]

E System board and riser board reference designators These reference desi gnators are used on mo st but not all HP system and riser boards. Designa tor Compon ent BAT CR1 CR2 CR3 CR4 Battery socket/Battery LED - 5V_Aux (on) Healt h-LE D UID LED Power LED CR35 E14 E15 E16 E25 E49/JP49 Hard drive activity LED Boot block header/jumper Boot block recov[...]

J38 J39 J40 Secondary SCSI connector Stacked parallel/ SCSI connec tor AGP slot J41 J50 J51 J52 J53 x16 PCI Express slot for graphics First parallel port Second parallel port Double-stacked parallel port, Top = Port B, Bottom = Port A Parallel port over single Serial Port J54 J55 J65 J66 J67 Parallel port over Serial Port and Video Port Parallel po[...]

L3 L4 L5 P1 USB rear port choke (2nd) USB rear port choke (3rd) USB front port choke (2nd) P/S connector (20 or 24 pin) P2 P3 P4 P5 P6 Second P/S connector (as required) Processor 12V header Secondary Processor 12V header Main Power/HDD LED connector Speaker connector P7 P8 P9 P10 P11 Analog audio connector (from CD-ROM) Primary chassis fan header [...]

P54 P55 P58 P60 P61 Primary serial port Double stack serial port, Top = Serial B, Bottom = Serial A Riser edge connector (male-mates with J30) PrimarySerial ATA (SATA) connector Second Serial ATA (SATA) connector P62 P63 P64 P65 P66 Third Serial ATA (SATA) connector Fourth Serial ATA (SATA) connector VSFF expansion connector Graphics option connect[...]

U4 U5 South bridge Super I/O U6 U7 U10 U11 U12 Clock chip 64 bit Bridge LOM1 LOM1 EEPROM LOM1 PHY U13 U14 U16 U17 U18 Audio Codec Audio amplifier LOM2 LOM2 EEPROM LOM2 PHY U19 U20 U21 U29 U30 U31 SPI ROM - SOIC-8 footprint Fan contr oller SPI ROM - SO16 footprint TMDS contr oller Parallel port diode array First serial port transceiver U32 U46 U50 U[...]

Y4 Y5/H5 Secondary NIC clock cr ystal RTC clock crystal/tie-down 164 Appendix E System board and riser board reference designators ENWW[...]

F Memory The workstation comes with do uble data rate 2 synchronous dynami c random access memory (DDR2- SDRAM) du al inline me mory modules (DIMMs). CAUTION: DDR and DDR2 memory modules are not int erchangeable. DDR2-SDRAM DIMMs The memory sockets on the system board can be po pula ted with up to four industry-standard DIMMs. These memory sockets [...]

Populating DIMM sockets There are four DIMM s ockets on the system board, with two so ckets per channel. The socke t s are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 op erate in memory channel A. Sockets XMM2 and XMM4 operate in mem ory channel B. Figure F - 1 DIMM socket loca tions Item Description Socket Color 1 DIMM socket XMM1, C[...]

● If a single DIMM is installed, it mu st be installed in the XMM3 socket. ● In either mode, the maximum oper ational speed is de termined by the slowest DIMM in the sy stem. ENWW Populating DIM M sockets 167[...]

168 Appendix F Memory ENWW[...]

Index Symbols/Numerics 24–pin power pin assignments 100 4–pin power pi n assignments 101 A access panel removal and replaceme nt 61 access to workstation, controlling 35 adding devices 1 Altiris AClient 22 Deployment Solution Agent 22 asset tracking 35 ATA/ATAPI (IDE) drive cable pin assignments 100 audible codes 115 audio problems 138 B Backup[...]

drive positions 74 drive, external removal and replacement 74 drive, protecting 45 DriveLock applications 41 using 41 dual-state power button 34 DVI pin assignments 103 E electrostatic discha rge (ESD) preventing dam age 52 Emergency R ecovery Mode, B oot Block 29 entering power-on password 38 setup password 38 error codes 107, 115 messages 108 eth[...]

operating systems, important information about 35 optical drive removal and replacement 74 optical drive problems 151 ordering FailSafe Key 44 overheating, prevention 55 P padlock removal and replacement 60 parallel interface pin assignments 97 password changing 39 clearing 40 deleting 40 power-on 38 security 37 setup 38 PCI expansion card removal [...]

service considerations 57 setup copying to multiple workstations 30 copying to single workstation 30 initial 21 replicating 30 setup password changing 39 deleting 40 entering 38 setting 38 shroud removal and replacement 84 Smart Cover FailSafe Key, ordering 44 Smart Cover Lock FailSafe Key 44 locking 44 unlocking 44 Smart Cover Sensor protection le[...]