HP 2500C Series manual

HP 2500C Series Printer Service and Support Manual[...]

ii Version History Version 2.0 January 1, 1999 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be [...]

iii Contents Chapter 1 Production Information Technology Update ......................................................... ............... 1-1 Modular Ink Delivery System ................................... ............... 1-1 Specifications ................................................................................. 1-4 Data Sheet ............[...]

iv Chapter 2 Operating Overview Using the Control Panel ................................................................... 2-1 Control Panel Layout ................................................................. 2-1 Indicator Lights .......................................................................... 2-3 Settings and Defaults .............[...]

v Chapter 3 Loading Paper and Paper Behavior Loading the Trays ............................................................................ 3-1 Loading Commonly-Used Media in Tray 2 ...................................... 3-2 Loading Commonly Used Media in Tray 3 ...................................... 3-4 Loading Paper in Tray1 .....................[...]

vi Chapter 5 Maintenance and Ink Cartridge Safety Cleaning the Printer and Accessories ............................................... 5-1 Cleaning Spilled Ink ..................................................................... 5-1 Printhead ...................................................................................... 5-2 Ink Cartridge S[...]

vii Chapter 7 Removal and Replacement of Parts (without Calibration) Introduction ..................................................................................... 7-1 Removal and Replacement Tools .................................................. 7-1 Before You Begin ......................................................................... 7-[...]

viii Chapter 8 Troubleshooting Troubleshooting Concepts ............................................................... 8-1 LED .............................................................................................. 8-2 Standard Procedures ..................................................................... 8-3 No Power ....................[...]

Product Information 1-1 Chapter 1 Product Information Technology Update Modular Ink Delivery System A modular ink delivery system is the separation of ink cartridges and printheads into individual, single-color components. Traditional inkjet printers use one black and one tri- color ink cartridge, each with integrated printheads. HP's modular [...]

Product Information 1-2 Technology Update How It Works By separating the ink cartridge from the printheads, a modular ink delivery system allows the ink supply to remain in a permanent, fixed position. The printheads remain attached to the carriage and move back and forth, delivering ink to the page as the paper advances through the printer. Each p[...]

Product Information 1-3 Technology Update The Benefits Cuts up to 30 percent off the printing costs of other methods § Modular design means only the component that is no longer useful is replaced. § Longer-life printheads and higher-capacity ink cartridges means less frequent replacement. Achieves color laser speed in a personal desktop printer ?[...]

Product Information 1-4 Specifications Data Sheet Print Method Plain paper drop on-demand thermal inkjet printing. Print Speed 1 Black Black Text Econofast Mode Normal Mode Best Mode Letter / A4 9 ppm 7 ppm 7 ppm 11x17 / A3 5 ppm 3 ppm 3 ppm Color Highlights Econofast Mode Normal Mode Best Mode Mixed Text & Graphics Econofast Mode Normal Mode B[...]

Product Information 1-5 Connectivity /Network Management HP2500C Network-capable printer for DOS and Windows environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics parallel, IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware, Microsof[...]

Product Information 1-6 Paper Size Handling Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.) Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.) Maximum Print Width 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Recommended Media Weight All input paths handle the following paper weights with the rear straight-through paper path ha[...]

Product Information 1-7 Dimensions With paper tray closed 685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H With paper tray fully extended 685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H Desk Space Required 685 mm (26.97 in.) W x 532 mm (20.94 in.) D Weight 26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0[...]

Product Information 1-8 Specifications Cable Specifications 1284-B Connector Pin Assignments The pin numbers and their assigned signal names for the 1284-B connectors are given below. Note The abbreviations used in the "Source" column: H = host; P = printer; Bi-Di = bi-directional P IN # S OURCE C OMPATIBLE N IBBLE B YTE ECP EPP 1 H nStro[...]

Product Information 1-9 30 Signal Ground (nAutoFd, nSelectIn, nInit) 31 H nInit nInit nInit nReverseRequest nInit 32 P nFault nDataAvail nDataAvail nPeriphRequest User Defined 2 33 Not Defined 34 Not Defined 35 Not Defined 36 H nSelectIn 1284 Active 1284 Active 1284 Active nAStrb ∗ Data signals will be driven by some but not all peripheral device[...]

Product Information 1-10 Specifications Centronics Parallel Pinout Information P IN N UMBER P IN ID D ESCRIPTION 1 Strobe 1 A low pulse causes the printer to read one byte of data 2 - 9 Data 0 - Date 7 These pins are the data lines. Data 0 is the least significant bit (LSB) 10 Acknowledge The printer sends a low pulse to indicate that it has accept[...]

Product Information 1-11 Specifications The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and ground connections between the host PC and the peripheral. Each of the signal lines has a corresponding bit position in a memory address (register) in the host where data is read or written. Sending data to the printer fol[...]

Product Information 1-12 Specifications IEEE 1284 Pinout Information Any standard IEEE 1284 compliant printer cable will work with the printer. The customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2 meters) or C2951A (3 meters). See Ordering Parts in Chapter 12 for ordering information. P IN N UMBER P IN ID D ESCRIPTION[...]

Product Information 1-13 32 nPeriphRequest During ECP mode the peripheral may drive this pin low to request communications with the host. This request merely “hints” to the host; the host has ultimate control over the transfer direction. This signal provides a mechanism for peer-to-peer communication. This signal is valid in the forward and rev[...]

Product Information 1-14 Specifications Reliability Specifications Category Specifications Printer Usage Up to 12,000 pages / month Mechanism Life 150,000 A size pages / 5 years[...]

Product Information 1-15 Specifications Interface Specifications Category Specifications Interface Specification § Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP) § 64KB buffer size[...]

Product Information 1-16 Specifications Physical Dimensions With paper tray closed (W x D x H) 27.0 x 24.0 x 13.3 inches 685 x 610 x 337 mm With paper tray fully extended (W x D x H) 27.0 x 29.3 x 13.3 inches 685 x 745 x 337 mm Weight 26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0 kg (59.52 lb.) with printheads and ink cartridges De[...]

Product Information 1-17 Specifications Packaging Dimensions Specifications 792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H[...]

Product Information 1-18 Specifications Electrical Specifications Category Specification Input Voltage 100 to 240 Vac ( ± 10%) Frequency 50/60 Hz ( ± 3 Hz) Interface Specification Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP) Power Consumption § Idle § Printing 4.4 watts 35 watts max. Transient Spike Immunity § Amplitud[...]

Product Information 1-19 Specifications Environmental Specifications Category Specifications Temperature § Operating § Storage condition § Recommended operating 5 ° C to 40 ° C (41 ° F to 104 ° F) -40 ° C to 60 ° C (-40 ° F to 140 ° F) 15 ° C to 35 ° C (59 ° F to 95 ° F) Humidity § Operating § Storage condition § Recommended opera[...]

Product Information 1-20 Specifications Product Certifications Safety Certifications EMI Certifications CCIB (China) C TICK (Australia and New Zealand) CSA (Canada) VCCI (Japan) NOM1 (Mexico) CE (European Union) PSB (Singapore) GOST (Russia) TUV-GS (Germany) B mark (Poland) UL (USA) GOST (Russia) SABS (South Africa) BCIQ (Taiwan) JUN (Korea) RRL (K[...]

Product Information 1-21 Specifications Media Sizes Supported The following are the media sizes supported by the printer. General type Sizes (mm) Sizes (inch) Remarks Tray 1 (Input / Output Tray) Post Card 100x148 3.94x5.83 Minimum Size Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray) Tray 2 (Upper Tray) / Tray 3 (Lower Tray) [...]

Product Information 1-22 Specifications Recommended Media Weight Paper 60 to 135 g/m 2 (16 to 36 lb. Bond) Cardstock 110 to 200 g/m 2 (110 lb. Index) (up to 0.012 in. or 0.3 mm thickness for straight paper path)[...]

Product Information 1-23 Specifications Paper Handling Media Type Capacity (Pages) Tray 1 (Input / Output Tray) Sheets 10 Cards 4 Tray 2 (Upper Tray) Sheets 150 Cards 60 Tray 2 (Upper Tray) Sheets 250 Rear Manual Feed All media sizes from 4x6 inches (101.6x152.4mm) to 13x19 inches (330.2x482.6mm) and maximum thickness of 0.3mm (0.012 inches) 1 Outp[...]

Product Information 1-24 Specifications Printable Area The table as follows will show the minimum margin of each media type (portrait orientation) for the HP 2500C Series Printer. Please note that the printable area is smaller than that of HP LaserJets. However in the HP2500C/CM printer driver software there is a new utility that can automatically [...]

Product Information 1-25 Specifications Media Margins (in portrait orientation) Margins Media Type Left Right Top Bottom Comments US Letter 8.5 x 11 in. 215.9 x 279.4 mm 0.25 in. 6.4 mm. 0.25 in. 6.4 mm. 0.12 in. 3.0 mm. 0.50 in. 12.7 mm. Tabloid / Ledger 11 x 17 in. 279.4 x 431.8 mm 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.12 in. 3.0 mm. 0.50 in. 12.7 [...]

Product Information 1-26 A6 Card 4.13 x 5.83 105.0 x 148.0 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.0 mm. 0.50 in. 12.7 mm. Hagaki Card 3.94 x 5.83 100.0 x 148.0 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.0 mm. 0.50 in. 12.7 mm. Super B 13.00 x 19.00 330.2 x 482.6 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.12 in. 3.0 mm. 0.50 in. 12.7 mm. Statement [...]

Product Information 1-27 Specifications Hewlett-Packard Ink Cartridge Specifications Category Specification Type Plain paper drop on-demand thermal inkjet printing Printhead Nozzles 304 black, 912 color (304 per color printhead) Black Resolution Up to 600x600 dpi Color Resolution PhotoREt II for photo quality Ink Drop Volume 35ng black, 8ng color d[...]

Product Information 1-28 Specifications System Requirement The following CPUs and memory are required : Minimum: Windows 3.1x: 486DX-66, 8 Mb RAM Windows 95/98: 486DX-100, 8 Mb RAM Windows NT 4.0/5.0 : 486DX-66, 16 Mb RAM Macintosh System 7.5.3 or later: 68040 – 8 Mb RAM Recommended: Windows 3.1x: Pentium 150/166, 16 Mb RAM Windows 95/98: Pentium[...]

Product Information 1-29 Product Overview Printer External View Model and Serial Number The serial number of the HP 2500C Series Printers can be found on the labels at the back of each printer and at the top of the main case (concealed by the top cover). The figure below shows how the serial number is interpreted. Serial Number = CCYMDVL### CC (Cou[...]

Product Information 1-30 Supplies and Accessories Product Structure The following items will be shipped in the box: Basics Printer Extended Tray Cover (a) Driver Kit Starter CD (b) HP JetDirect CD (HP 2500CM printer only)(b) User’s Guide (d) Hardcopy Kit Setup Poster (c) Getting Started Guide (Not available in U.S.) Quick Reference Guide (e) User[...]

Product Information 1-31 Supplies and Accessories Power Cord US 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA Europe 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT, #AB7, #ABB, #ARG, #ARP, #AKY Australia 8120-6803 #ABG, #AKY Singapore / Malaysia 8120-6809 #AB4 SA 8120-6808 #ACQ UK 8120-6801 #ABU[...]

Product Information 1-32 Supplies and Accessories Network Interface The following cards have been tested with the HP 2500C and HP 2500CM Color Printer. JetDirect MIO print server card (Bundled with HP 2500CM) J4100A Ethernet RJ-45 (10/100 base-TX) BNC J2556B Ethernet RJ-45 (10/100 base-TX) J2550B Ethernet RJ-45 (10 Base-T) J2552B Ethernet BNC (Thin[...]

Product Information 1-33 Supplies and Accessories Print Cartridge No. 10 Cyan Ink Cartridge C4841A No. 10 Magenta Ink Cartridge C4842A No. 10 Yellow Ink Cartridge C4843A No. 10 Hi Capacity Black Ink Cartridge C4844A No. 10 Cyan Pen C4801A No. 10 Magenta Pen C4802A No. 10 Yellow Pen C4803A No. 10 Black Pen C4800A Note The HP 2500C/CM Printers are sh[...]

Product Information 1-34 Supplies and Accessories Media HP Bright White Paper (500 / A size) C1824A HP Bright White Paper (500 / A4 size) C1825A HP Bright White Paper (200 / 11x17 size) C1857A HP Bright White Paper (200 / A3 size) C1858A HP Premium InkJet Coated Paper (200 / A) 51634Y HP Premium InkJet Coated Paper (200 / A4) 51634Z HP Premium InkJ[...]

Product Information 1-35 Supplies and Accessories Other Accessories HP 64MB (2x32MB) 60ns EDO SIMM D4543A HP 32MB (2x16MB) 60ns EDO SIMM D3648B HP 16MB (2x8MB) 60ns EDO SIMM D3647B HP 2500C Postscript 3 Upgrade Kit C3289A Customer Replaceable Parts Note The following parts are customer replaceable parts. Replacing these parts require no technical e[...]

Product Information 1-36 Warranty and Support The warranty for HP 2500C Series Printers varies depending on the product, the date and the country of purchase. For products returned under warranty, Hewlett-Packard may : § Provide on-site repair, § Replace the product with a remanufactured unit, § Replace the product with a product of equal or gre[...]

Product Information 1-37 Warranty and Support Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 1 year Print Cartridges 90 days Printer 1 year Printheads 1 year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and wo[...]

Product Information 1-38 5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product[...]

Product Information 1-39 Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.[...]

Product Information 1-40 Warranty and Support Obtaining Printer Drivers The HP 2500C Series Printer Driver Software is updated periodically. The latest versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour Modem Access Internet HP 2500C Series Printer drivers and product support information can[...]

Product Information 1-41 Warranty and Support Service Support Contracts In the U.S. HP SupportPack The HP SupportPack is an enhancement to the customer’s original one-year warranty repair service. The HP SupportPack provides next business day on-site support for the duration of an additional two years of warranty. This service enhancement provide[...]

Product Information 1-42 Warranty and Support Service and Support Resources Hewlett-Packard News Network (HPNN) HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information: § Presales Information § Printer Drivers § HP SupportPack Information § Software Notes § Postsal[...]

Product Information 1-43 Warranty and Support HP BBS Library The HP electronic bulletin board library service, which is available 24 hours a day, 7 days a week, contains drivers and support information which can be downloaded to your PC via modem. Country Number Baud Rates Austria + 43 (222)251658 2400 to 28800 or ISDN Belgium + 32 (2) 778-3819 120[...]

Product Information 1-44 Warranty and Support HP FAXback on Demand – HP FIRST You can use this service to select documents, such as product descriptions and technical information. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section. Use the following steps to use HP FIRST: 1. [...]

Product Information 1-45 Warranty and Support HP FIRST Telephone Numbers Country Telephone Number For US and Canada (800) 333-1917 For Customers in Europe: U.K. 0800 96 02 71 For service in English outside U.K. + 31 20 681 5792 Austria 0600 8128 Belgium (Dutch) 0800 11906 Belgium (French) 0800 17043 Denmark 800 10453 Finland 800 13134 France 0800 9[...]

Product Information 1-46 Warranty and Support HP Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free technical assistance for peripherals within the hardware warranty period. For the product under warranty, call (208) 323-2551. For the product out of warranty, call : § 1 (900) 555-1500 at $2.50 per [...]

Product Information 1-47 Warranty and Support Warranty and Out-of-Warranty Support Telephone Numbers Country (Language) Telephone Number Austria (German) 0660-6386 Belgium (Dutch) 02 626 8806 Belgium (French) 02 626 8807 Denmark (Danish) 3929 4099 Finland (Finnish) 0203 47288 France (French) 04 50 43 9853 Ireland 01 622 5525 Germany (German) 0180 5[...]

Product Information 1-48 Warranty and Support Contacting Hewlett-Packard To contact HP, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters. Asia Far East Sales Region Headqua[...]

Product Information 1-49 Warranty and Support Worldwide Customer Support Numbers Customer Support Centers provide technical information via telephone directly with online agents who are trained to assist with setup, configuration, startup and troubleshooting of HP products. Customer Support Center assistance can be obtained by calling one of the fo[...]

Product Information 1-50 For Europe Africa/Middle East 41 22/780 71 11 Austria 0660 6386 Belgium (Dutch) 02 6268806 Belgium (French) 02 6268807 Czech Republic 42 (2) 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 (1) 252 4505 Ireland 01662 5525 Italy 02 264 10350 Norway 22 11 62[...]

Operating Overview 2-1 Chapter 2 Operating Overview Using the Control Panel The Control Panel allows you to perform most major tasks with the printer, including controlling print status, resetting from recoverable errors and changing the printer's default settings. Control Panel Layout The Control Panel on the front of the printer consists of [...]

Operating Overview 2-2 Using the Control Panel The functions of each of the buttons are as follows : Control Panel Key Function [ GO ] § Puts the printer either online or offline. § Allows the printer to resume printing after going offline. Also clears most printer messages and puts the printer online. § Allows the printer to continue printing a[...]

Operating Overview 2-3 Using the Control Panel Indicator Lights There are two LEDs (lights) on the printer : LED Indicators Color Function Ready LED Green Lit up when the printer is printing OR in normal state OR when it is online. Attention LED Red Blinks when the printer is in an error state OR requires attention. Error LED Green + Red blinking r[...]

Operating Overview 2-4 Using the Control Panel Settings and Defaults These are the various possible menu settings. The factory defaults, where applicable, are indicated in bold . Other additional menu items may also appear, depending on which hardware modules have been installed in the printer. For more information on these settings, refer to Contr[...]

Operating Overview 2-5 Self Test Menu PRINT MENU MAP PRINT PS FONT LIST (Available if PS installed) PRINT MARKETING DEMO (Available if Demo DIMM installed) PRINT DIAGNOSTIC PAGE PERFORM TRAY2 PAPER PATH TEST PERFORM TRAY3 PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST Print Quality Menu PRINT QUALITY = NORMAL ECONOFAST BEST Printing Menu PAPER = LET[...]

Operating Overview 2-6 Configuration Menu ( Available if DIMM installed ) PERSONALITY = AUTO PCL PS (Available if PS installed) MIO Menu ( Available if MIO installed ) CONFIGURE MIO (The remaining options will appear depending on the type of MIO card installed.) Postscript Menu ( Available if PS installed ) PRINT PS ERRORS = OFF ON JAM RECOVERY = A[...]

Operating Overview 2-7 Using the Control Panel Restoring Factory Defaults To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then press [ ITEM ] until RESET TO FACTORY SETTINGS i s shown in the LCD display. Press [ SELECT ] to restore the factory defaults. This action will also clear the input buffer for the activ[...]

Operating Overview 2-8 Using the Control Panel Control Panel Menus The following is a summary diagram of all the menus available in the HP 2500C series printer :[...]

Operating Overview 2-9 Using the Control Panel Paper Handling Menu Item Value Explanation TRAY 2 TYPE=PLAIN PLAIN HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY Set this value to correspond with the paper type currently loaded in Tray 2. PLAIN: Plain paper HP INKJET/HEAVY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP P[...]

Operating Overview 2-10 Transparency Film or HP Iron-on T-Shirt Transfer RAPID TRNSPRNCY: HP Premium Inkjet Rapid-Dry Transparencies. Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time: § HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper § HP Premium Transparency Film and[...]

Operating Overview 2-11 Using the Control Panel Diagnostics Menu Item Explanation ALIGN PRNT-HDS This item aligns the printheads to ensure printout of the best possible print quality. CLEAN PRNT-HD: LEVEL 1 This item cleans the printheads. Level 1 is the basic level and should be performed first. This option will cause the printer to perform a dry [...]

Operating Overview 2-12 Using the Control Panel Information Menu Item Explanation CHECK INK LEVEL This item displays the amount of ink remaining in each ink cartridge. The following screen appears on the LCD: B C M Y 60% 80% 80% 80% B , C , M and Y represent the black, cyan, magenta and yellow cartridges respectively. The corresponding percentage u[...]

Operating Overview 2-13 Using the Control Panel Self-Test Menu Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panel menu items. PRINT PS FONT LIST The PS Font List shows all the PS fonts currently available to the printer. This option is activated only if PS Personality module has been installed. PRINT DIAGNOSTIC PAGE [...]

Operating Overview 2-14 Using the Control Panel Print Quality Menu Item Value Explanation PRINT QUALITY= NORMAL NORMAL ECONOFAST BEST NORMAL: Normal mode delivers high quality output and is the recommended setting for speed and quality. Normal mode is the default setting for most paper types. ECONOFAST: Draft quality printing. EconoFast mode prints[...]

Operating Overview 2-15 Using the Control Panel Printing Menu Item Value Explanation PAPER= LETTER LETTER LEGAL 13X19 A4 A3 11X17 JISB4 Sets the paper size. ORIENTATION= PORTRAIT PORTRAIT LANDSCAPE Determine the default orientation of print on the page. Note: It is best to set the page orientation from the printer driver or software application. AP[...]

Operating Overview 2-16 Using the Control Panel I/O Menu Item Value Explanation IN JOB TIMEOUT= 15 5 to 300 Selects the amount of time (in seconds) that the printer will wait within a print job before ending it. When the data from a print job is not completely sent to the printer, the printer will wait for this specified number of seconds. After th[...]

Operating Overview 2-17 Using the Control Panel Resets Menu Item Explanation RESET TO FACTORY SETTINGS This item performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. RESET ACTIVE I/O CHANNEL This item performs a simple reset and clears the input and output buffers (f[...]

Operating Overview 2-18 Using the Control Panel MIO Menu This menu is available only if the MIO card is installed. It is controlled by the MIO print server which has been installed on the printer and thus varies accordingly. Please refer to the documentation that comes with the print server for more information. PostScript Menu (for HP 2500CM print[...]

Operating Overview 2-19 Using the Control Panel Aligning Printheads To align the printheads from the LCD : 1. Press the [ Menu ] button until “Diagnostic Menu”. 2. Press the [ Item ] button until “Align Printheads”. 3. Press the [ Select ] button. 4. LCD message “Printing Pattern Page”. 5. Printer prints alignment page with horizontal a[...]

Operating Overview 2-20 Note 1. The printer has only one data-line to check for shorts. It is possible that the original error message will refer to a different print head as the one that is actually having the ink short. The Ink Head Diagnostic Process will help you identify the print head having the problem. 2. Not all cases of ink shorts can be [...]

Operating Overview 2-21 Error Codes Recoverable Error Codes A recoverable error is one that is defined as an anomaly that will cause the printer to pause until the user resolves the error. The other two types of errors are: warning errors, which will highlight a potential problem to the user but does not cause the printer to stop operation, and unr[...]

Operating Overview 2-22 TRAY [NUMBER] EMPTY, LOAD & PRESS The specified tray is empty. Load the paper size and type which this tray has been set up for PRESS TO CONTINUE To continue your present task, press the button. MEDIA IN TRAY 1, REMOVE There is media in Tray 1 which may not be the type or size that is specified in your current print job.[...]

Operating Overview 2-23 Error Codes Unrecoverable Error Codes Display error code on LCD: “ERROR CODE: XXXX-XXXX” The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure. Some of the codes in the list below have a comment “Not Used”. These codes are only for development purposes and should no lo[...]

Operating Overview 2-24 (Development error) 131 INK_LEAK_ERR_K ISS error – Not used Pump detected OOI before level down. 132 INK_LEAK_ERR_C ISS error – Not used Pump detected OOI before level down. 133 INK_LEAK_ERR_M ISS error – Not used Pump detected OOI before level down. 134 INK_LEAK_ERR_Y ISS error – Not used Pump detected OOI before le[...]

Operating Overview 2-25 139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime. 141 NVM_ERR_NOT_INIT Not used Attempt to read/write before init. 142 NVM_ERR_GENERIC Not used Non-specific NVM error. 143 NVM_ERR_DEVICE_ABSENT NVM errors Reset printer =>Replace logic PCA Requested m[...]

Operating Overview 2-26 Critical Task WatchDog Timeouts 181 CRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout. 182 CRIT_TASK_WD_TASK_2 Not used Critical task 2 watchdog timeout. 183 CRIT_TASK_WD_TASK_3 Not used Critical task 3 watchdog timeout. 184 CRIT_TASK_WD_TASK_4 Not used Critical task 4 watchdog timeout. [...]

Operating Overview 2-27 325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available. 326 RED_DM_ERR_DELETE_FONT PCL generic errors Can't delete font from list. 327 RED_DM_ERR_MODIFY_FONT PCL generic errors Can't make internal font permanent or temporary. 328 RED_DM_FONT_SELECTMODE_ERROR PCL generic errors 329 RED_DM_FONT_FO[...]

Operating Overview 2-28 368 RED_DM_IO_ECP_UNSUPPORTED_CHANNEL I/O problems –firmware problem => reset printer or PCA replacement Data received on unsupported channel. 369 RED_DM_IO_UNSUPPORTED_SOCKET I/O problems –firmware problem => reset printer or PCA replacement 371 RED_DM_MLC_CREDIT_GONE_BAD I/O problems –firmware problem => res[...]

Operating Overview 2-29 421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR. 422 MECH_BAD_CYAN_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Cyan pen had bad ID or TSR. 423 MECH_BAD_MAGENTA_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Magenta pen had bad ID[...]

Operating Overview 2-30 465 MECH PAPERMOTOR STALL Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder wheel/ Logic PCA Thrown when linefeed move is bad. 466 MECH PAPERMOTOR SLOW MOVE Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder wheel/ Logic PCA Thrown when paper motor moves too slowly. I/O Manager 511 IO_BAD_TIMER All e[...]

Operating Overview 2-31 631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure. 632 FLASH_ERR_ERASE_FAILED Error can only occur when flashing firmware 633 FLASH_ERR_TIME_ES_INIT Error can only occur when flashing firmware 634 FLASH_ERR_TIME_SUSPEND Error can only occur when flashing firmware 635 FLASH_ERR_TIME_PAGEBU[...]

Operating Overview 2-32 925 DM_MESSAGE_SEND_FAILED Reset printer Failed to send message to dmEventMsgQ. 926 DM_MESSAGE_RECV_FAILED Reset printer Failed to receive device mgr message I/O Switcher 971 FMT_SEM_CREATE_ERROR Firmware error managing auto I/O switching – Reset Printer 972 SWI_SEM_TAKE_ERROR Firmware error managing auto I/O switching –[...]

Operating Overview 2-33 Printer Diagnostic Pages The HP2500C can test-print up to two self-diagnostic pages: the diagnostic page and extended diagnostic page. A PostScript (PS) configuration page may also be printed if the PS Personality Module has been installed. Please note that the default pick for diagnostic pages is determined by the firmware [...]

Operating Overview 2-34 Printer Diagnostic Pages Printhead Info § Pages Printed (approximate): this takes the format B C M Y, and shows how many pages have been printed by each individual printhead. § Nozzles Disabled (<3 OK): this shows, if any, the number of printhead nozzles that are not functioning properly. If any of the nozzles are disab[...]

Operating Overview 2-35 Printer Diagnostic Pages Extended Diagnostic Page The extended diagnostic page is used by manufacturing to show the NVRAM values for the printheads, cartridges and PCA. PS Configuration Page Available only be printed if the PS Personality Module has been installed. It prints all the PS fonts which are available on the module[...]

Operating Overview 2-36[...]

Loading Paper and Paper Behavior 3-1 Chapter 3 Loading Paper and Paper Behavior Loading the Trays Overview The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed. Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray should be used for media types and sizes that are seldom used. Tray 2 - This tray hold[...]

Loading Paper and Paper Behavior 3-2 Loading Commonly-Used Media in Tray 2 Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm. 1, 2 1 3 3 4 1. Remove Tray 1. 2. If you wish to change the paper size setting that has been set for the[...]

Loading Paper and Paper Behavior 3-3 Loading Commonly-Used Media in Tray 2 5 7 8 5. Insert the paper, print side down, into the printer. 6. Tap the left side of the stack of paper to ensure that it is flush with the right side of the tray. 7. Replace Tray 1. 8. If Tray 2 is extended, place the Extended Tray Cover over the tray. 9. If you are loadin[...]

Loading Paper and Paper Behavior 3-4 Loading Commonly-Used Media in Tray 3 1 3 4 6 1. Grasp the sides of Tray 3 and pull it out of the printer. 2. If you wish to change the paper size setting that has been set for the tray, go to step 3. If you wish to load paper using the existing tray setting, go to step 5. 3. Adjust the Paper Length and Paper Wi[...]

Loading Paper and Paper Behavior 3-5 Loading Commonly-Used Media in Tray 3 7 7. If Tray 3 is extended, place the Extended Tray Cover over the tray. 8. If you are loading a different type of media, press [ Menu ] on the Control Panel until PAPER HANDLING MENU appears. 9. Press [ Item ] to select TRAY 3 TYPE= . 10. Press [ Value ] to select the media[...]

Loading Paper and Paper Behavior 3-6 Loading Paper in Tray 1 3 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel will display the message " TRAY 1 LOAD [ TYPE ] [ SIZE ] " where [ TYPE ] and [ SIZE ] is the media type and size as spe[...]

Loading Paper and Paper Behavior 3-7 Loading Paper through the Rear Manual Feed 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel will display the message " MNL FEED LOAD [ TYPE ] [ SIZE ] " where [ TYPE ] and [ SIZE ] is the media t[...]

Loading Paper and Paper Behavior 3-8 Paper Behavior The HP 2500C has an automatic paper size sensing capability. However, paper type cannot be automatically detected and has to be manually set via the LCD menu. (The driver selections for paper tray can be: Tray1, Tray2, Tray3, Autoselect or Manual Feed.) If PAPER SIZE or TYPE as specified in a prin[...]

Loading Paper and Paper Behavior 3-9 Paper Behavior Print Job selected Autoselect 1. The printer will check if Tray 3 has the correct Size and Type. 2. The printer will check if Tray 2 has the correct Size and Type. 3. The printer prompts the user to load correct Size and Type in Tray 1. 4. After the user presses the button, the printer will load f[...]

Loading Paper and Paper Behavior 3-10 Paper Behavior Printer is Printing from Tray 3 § This condition occurs when the user opens Tray 3 and/or removes the paper guide while the printer is printing from tray 3. § The printer stops printing, caps the pens and ejects the current page (which can be a blank page). § When the user puts back Tray 3 and[...]

Loading Paper and Paper Behavior 3-11 Paper Behavior Paper Jam Internal During Paper Loading To rectify this problem, 1. Open the Back Door. 2. The printer shuts down immediately. 3. After the user clears the jam and closes the Back Door, the user also has to manually power up the printer.[...]

Loading Paper and Paper Behavior 3-12[...]

Install / Uninstall 4-1 Chapter 4 Install / Uninstall Installing Printer Software from CD To install the printer software, you will need at least 8 MB of RAM if Microsoft Windows 3.1x, Windows 95 or 98 is installed as the operating system. For Windows NT 4.0 systems, you will need a minimum of 16 MB of RAM. For Macintosh, to install the PostScript [...]

Install / Uninstall 4-2 Installing Printer Software from CD Installing the PCL Printer Software from the Starter CD for Windows 3.1x, Windows 95, Windows 98 and Windows NT 4.0 1. Start Microsoft Windows . Make sure no other Windows applications are active. 2. Insert the Starter CD into the computer’s CD-ROM drive. The installation program will ru[...]

Install / Uninstall 4-3 Installing Printer Software from CD Installing Printer Software from Floppy Diskettes in Windows 3.1x, Windows 95, Windows 98 and Windows NT 4.0 1. Close all other applications, including anti-virus programs. 2. Put Disk 1 into the computer’s floppy drive. 3. Select File , Run for Windows 3.1 or select Start , then Run in [...]

Install / Uninstall 4-4 Installing Printer Software from CD Installing the PostScript Printer Software on a Macintosh computer (for HP 2500CM printer and PostScript Upgrade kit only) 1. Insert the PostScript CD into the computer’s CD-ROM drive. 2. Click on the CD icon on the Desktop. 3. Click the Install icon in the folder to install the printer [...]

Install / Uninstall 4-5 Uninstalling Printer Software For Windows 3.1x 1. Click File in the Program Manager window. 2. Click Run . 3. Type hpw4st1 /u in the command line box. Click OK . For Windows 95/ 98 / NT 4.0 1. Go to the HP 2500C Series Printer folder and double click on the HP 2500C Uninstaller icon. 2. Follow the instructions that appear on[...]

Install / Uninstall 4-6 Copy HP 2500C Printer Software from Starter CD to Floppy Diskettes or Network Server The Starter CD includes a utility which copies the HP 2500C printer software onto 3.5 inch, high-density diskettes or to a network server. Installing the driver on a network server allows client machines to install driver, especially useful [...]

Maintenance and Print Cartridge Safety 5-1 Chapter 5 Maintenance and Print Car tridge Safety Cleaning the Printer and Accessories Cleaning Spilled Ink The HP 2500C Series Printer has automatic media size sensors. Media type has to be specified in the LCD menu. These measures have been implemented to prevent printing on the platen or rollers when th[...]

Maintenance and Ink Cartridge Safety 5-2 Cleaning the Printer and Accessories Print Head There are 3 levels of cleaning for the “Cleaning Printhead” utility. It is recommended to proceed from Level 1 to Level 3. Note Level 3 uses the most ink and takes the longest time to clean. 1. Press the Menu button on the Control Panel until DIAGNOSTICS ME[...]

Maintenance and Print Cartridge Safety 5-3 Ink Cartridge Safety Ink used in the ink cartridge does not pose a health hazard to customers. During the development of ink formulas, all the ingredients are researched for known potential health related issues. Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used[...]

Maintenance and Ink Cartridge Safety 5-4 Ink Cartridge Safety First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in North America or 1 (503) 494-7199 for all other international locations. This health line is operational 24 hours a day. Skin Wash affected areas thoroughly with soap and water. Eye Immedia[...]

Maintenance and Print Cartridge Safety 5-5 Ink Cartridge Safety For Service Station Assembly Polyethylene Glycol is found in the service station and is used to clean the printheads. This substance is commonly used as food additive. Action To Take For Spills Or Leaks Do not leave the substance on the floor as it makes the floor slippery. Soak it wit[...]

Maintenance and Ink Cartridge Safety 5-6 Ink Cartridge Safety Potential Health Effects Primary Routes of Exposures Skin, eye, oral and inhalation Acute Health Hazards Skin Contact Prolonged or repeated exposure to polyethylene glycol is not likely to cause severe skin irritation. Severe response may be caused if the skin is scratched or cut. If mat[...]

Maintenance and Print Cartridge Safety 5-7 Ink Cartridge Safety First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in North America or 1 (503) 494-7199 for all other international locations. This health line is operational 24 hours a day. Skin Wash off in flowing water or shower. Eye Immediately flush wi[...]

Maintenance and Ink Cartridge Safety 5-8 Ink Cartridge Safety Additional Information § Observe reasonable care and cleanliness when handling and storage. § Trace quantities of ethylene oxide (EO) may be present in this product. Although these trace quantities could accumulate in headspace areas of storage and transport vessels, they are not expec[...]

Functional Overview 6-1 Chapter 6 Functional Overview Writing System Introduction The ink transport system for the HP 2500C consists of four sub-systems as follows: § Supply Station (where the ink supply is stored) § Ink Delivery System (which transports the ink from the supply station to the printheads) § Carriage Assembly (which moves the prin[...]

Functional Overview 6-2 Writing System Part Numbers Printhead and Ink cartridge ordering information Description HP Part Reorder Number HP No. 10 Black Printhead C4800A Black HP No. 10 Cyan Printhead C4801A Cyan HP No. 10 Magenta Printhead C4802A Magenta HP No. 10 Printheads HP No. 10 Yellow Printhead C4803A Yellow HP No. 10 Black Ink Cartridge (28[...]

Functional Overview 6-3 Writing System Ink Cartridge and Printhead Specifications The printing type described here is plain paper drop-on-demand Thermal InkJet printing. The specifications listed here assume the printer is being used for general home or office applications. It is further assumed that the printer is being stored and operated at ordi[...]

Functional Overview 6-4 Writing System Thermal InkJet Technology The HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle of TIJ II is to apply heat to a tiny amount of ink until it expands and is propelled through a nozzle. The first step in the process is to fill a small reservoir, known as the firing chamber, with in[...]

Functional Overview 6-5 Writing System Bubble collapse begins refill. As the bubble collapses, the ink in the orifices retracts, breaking off the ejected drop of ink and drawing the meniscus into the orifice. The surface tension in the deformation of the meniscus produces the suction to draw in fresh ink to refill the chamber. Meniscus settles to c[...]

Functional Overview 6-6 Paper Paths and Components Chassis The chassis structure consists of two high strength polymeric supports held together by two sheet metal tie bars (see figure below). The two tie bars are placed a distance apart to yield a high moment of inertia. This results in a structure of high rigidity in torsion and bending. Besides s[...]

Functional Overview 6-7 Paper Paths and Components Output Management Output Mechanism Schematic Star-wheels There are two rows of star-wheels, main and secondary. The main row contains ten sets of active starwheels (each set consists of 2 starwheels) and two passive starwheels . Active starwheels are preloaded by starwheel springs and are driven by[...]

Functional Overview 6-8 Paper Paths and Components Star-wheel Spring It is a coil spring type loaded transversely. The objective is that the spring force is high enough to eject all the media supported and is low enough not to produce any star-wheel track marks or minimum marks within the acceptable level. Spring force (@ span 14.2 mm and deflectio[...]

Functional Overview 6-9 Paper Paths and Components SURFACE RAMP STOPPER LOCATION POINT RAMP STOPPER FORM SURFACE BOW-SHAPE (TO REDUCE FRICTION) CURVED SURFACE MEDIA SLIDING SURFACE 173° RAMP - SHAPE MEDIA CONTACT SURFACE RAMP CURVED To effectively hold the B size media for a longer distance, the ramp at the second position (Ramp2) is curved in suc[...]

Functional Overview 6-10 Paper Paths and Components Ramp Drive Ramps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has rack tooth profile and individual pinion fitted in a shaft engages with rack tooth. The ramps can be moved in both directions (extended and withdrawn). Ramps are stopped in both directions mechanically by Pla[...]

Functional Overview 6-11 Paper Paths and Components Output Reverse Control Primary bin media pick is initiated by reverse motion of LF motor for a specified (small) angle. As our output drive is connected directly to LF motor , star wheels tend to rotate in reverse direction . This pulls back the media which is to be ejected to the print zone which[...]

Functional Overview 6-12 Paper Paths and Components Output Transmission Number Of Teeth Function S/No Gear Name Big Small (1) Gear-Drive roller 80 (2) Gear 1-LF 60 20 Line feed Transmission (3) LF Motor Pinion 16 (4) Gear-OP 1 40 27 (5) Gear-Rock 31 (6) Gear-OP2 81 Output Transmission (7) Gear-OP 3 81 Diameter of drive roller = 38.808 mm Diameter o[...]

Functional Overview 6-13 Paper Paths and Components Bypass Paper Feed Output tray assembly together with separator offers bypass paper feed path. The media entering from the out tray member is further guided by separator. The entry angle with respect to pickup roller outer profile is 2.2 degrees. Oops sensor to detect the bypass entry is mounted at[...]

Functional Overview 6-14 Paper Paths and Components Output Tray Assembly Output stack sensor Output stack height has to be sensed to indicate the user that output tray is full so that user can clear the printed media. Moreover , if the output stack height reaches beyond certain limit (31mm from the seperator base to the ramp front side bottom end) [...]

Functional Overview 6-15 Paper Paths and Components Output stack sensing is based on fixed field proximity sensing using two LEDs side by side.These LEDs have both light source emitters as well as receivers. In short, it is based on the concept of fixed distance sensing and ignoring any objects that lie beyond their sensing range regardless of obje[...]

Functional Overview 6-16 Paper Paths and Components Linefeed Accuracy A closed loop drive system was used to ensure good positional accuracy of the transmission system. This involved the use of a rotary encoder disc mounted on the drive roller shaft in conjunction with a three gears gear-train design. The mounting of the encoder disc directly on th[...]

Functional Overview 6-17 Paper Paths and Components To achieve linefeed of less than 1/300 inch, the spacing between counts will have to be extrapolated with the help of the HP HEDS 9730 series incremental encoder module. With this combination, the smallest linefeed increment of 1/2400 inch will be possible. Due to torque and throughput considerati[...]

Functional Overview 6-18 Paper Paths and Components Swivel PCA Description The intend to have a swivel PCA is to allow the trough of the printer to be removed in the event of paper jammed in the paper path of the printer which the user are not able to clear it from the front of the printer. This design will clear the back of the printer for the use[...]

Functional Overview 6-19 Paper Paths and Components Modular PCA The PCA is mounted on a metal ground plate and is cased up with plastic case as shown in figure C. This allowed it to ship separately from the printer itself and assemble at the DC. By doing this, the printer can be configured differently to suit the market demand by connecting the pri[...]

Functional Overview 6-20 Paper Paths and Components Figure D PCA MODULE DUAL-BIN PCA BRACKET SCREW[...]

Functional Overview 6-21 Paper Paths and Components Dual Bin Pick And Feed Mechanism Pick And Feed Schematic Figure E The Dual Bin Pick And Feed The pick roller is mounted to a pivot arm such that when the paper tray is pushed into its position, the pick roller and the pivot arm will fall on the paper surface, as shown in Figure E. A DC motor is us[...]

Functional Overview 6-22 Paper Paths and Components Dual Bin Skew Correction Method The TOF skew for media from dual bin is bettered by the dual bin skew correction to its required specifications. The media from the dual bin tray is fed by the dual bin pick roller until it hits the first roll of in-pinch rollers, which is stationary at that moment.[...]

Functional Overview 6-23 Paper Paths and Components Dual Bin Structure Schematic The dual bin structure is molded in one piece to reduce feature to feature tolerance stack up. It supports the whole weight of the primary paper path mechanism and writing system from the top, provide mounting for the swivel PCA from the back, encapsulates the 100V pow[...]

Functional Overview 6-24 HP 2500C Electronics HP2500C PCA Overview The following is a block diagram of the HP 2500C PCA electronics:[...]

Functional Overview 6-25 HP 2500C Electronics Motor Control Overview There are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Motor, the Line Feed motor and the Dual Bin motor. Additionally, there are two Service Station Motors and one Output Ramp Motor. The following diagram shows the control hierarchy of the motors in the [...]

Functional Overview 6-26 Firmware Firmware is the collective medium comprising of the computer, the printer mechanism and the key panel that enables all three components to communicate and interact. The printer by itself does not independent capability to process printing data (such as print mode and byte stream), obtaining this data from the softw[...]

Functional Overview 6-27 Firmware Physical Layer On the physical layer, the firmware performs the following functions : § It supports IEEE 1284 (bi-directional) compatibility in Forward mode. § It is able to return extended status reports to the host computer in Nibble mode. § It identifies the Device ID. § It negotiates between various modes. [...]

Functional Overview 6-28 Firmware Interface with mechanism The following diagram shows the interface between the firmware and the hardware : (hardware-firmware interface diagram) § Paper Motor control is an open-looped control. The firmware does not know the exact position or the size of the paper and relies on the OOPs flag to confirm the presenc[...]

Functional Overview 6-29 Firmware Interface with Key Panel The Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to perform some rudimentary interactions with the firmware. The indication of the LEDs allows you to troubleshoot any printer problems. (See Indicator Lights (Chapter 2) for more information on the LEDs). The firmware is[...]

Functional Overview 6-30[...]

Removal and Replacement of Parts (without Calibration) 7-1 Chapter 7 Removal and Replacement of Parts (without Calibration) This chapter describes how the printer can be disassembled for repair and maintenance. This section covers the removal of parts that can be reassembled without calibration. To reassemble the printer, reverse the order of the p[...]

Removal and Replacement of Parts (without Calibration) 7-2 Before You Begin Check the following before you begin disassembly : 1. The printer is turned off and the power cable has been disconnected from the socket. 2. Paper has been removed from the tray. 3. Ink cartridges and pens are removed from the printer. Caution § Your body may discharge st[...]

Removal and Replacement of Parts (without Calibration) 7-3 Important Notes about Printer Components and Disassembly The printer has been built to a modular architecture which uses one-way snap-fit technology – that is, parts are designed so that they will only fit with each other in one direction. Please exercise care and apply only the force req[...]

Removal and Replacement of Parts (without Calibration) 7-4 Replacement of Parts Replacement of PCA You will be removing the PCA from the printer and installing a new PCA. Removing the PCA Step 1. Lift the two latches on both the right top and left top corners of the rear access door to unlatch it. Step 2. If you have any peripheral accessory (e.g. [...]

Removal and Replacement of Parts (without Calibration) 7-5 Step 6. Remove all the seven screws securing the PCA to the chassis. Step 7. Check that the clips on the parallel port cable plug do not impede the PCA removal ; position them to stand straight out from the plug. Make sure that all cables and connectors are moved out of the way. Remove the [...]

Removal and Replacement of Parts (without Calibration) 7-6 Replacement of Parts Installing the PCA Step 1. Attach the new PCA board, ensuring that the clips on the parallel port cable plug and the various connector cables do not cause any obstruction. Step 2. Replace the seven screws back to secure the PCA to the chassis. Step 3. Reattach the flex [...]

Removal and Replacement of Parts (without Calibration) 7-7 Replacement of Parts Replacement of Service Station You will be removing the Service Station from the printer and installing a new Service Station. Removing the Service Station Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the si[...]

Removal and Replacement of Parts (without Calibration) 7-8 Step 4. Slide the ink carriage mechanism along the carriage rod to the left under the top cover. This will expose three screws, previously concealed under the ink carriage mechanism, that secure the service station. Step 5. Unscrew the three screws in the order shown on the chassis. Step 6.[...]

Removal and Replacement of Parts (without Calibration) 7-9[...]

Removal and Replacement of Parts (without Calibration) 7-10 Replacement of Parts Installing the Service Station Step 1. Gently slide the new service station into the printer until the screw holes are aligned. Step 2. Reconnect the service station connector. Ensure that it is properly plugged in. Step 3. Replace the three screws at the top of the se[...]

Removal and Replacement of Parts (without Calibration) 7-11 Replacement of Parts Replacement of LED PCA You will be removing the LED PCA from the printer and installing a new LED PCA. Removing the LED Panel Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side. Step 2. Remove the output[...]

Removal and Replacement of Parts (without Calibration) 7-12 Step 5. Remove the two screws on the chassis and set them aside. Step 6. Release the latches from left first, then the right. Unlatch the one on the right with a screw driver. Set the panel aside. Step 7. Locate and disconnect the LED PCA connectors. Step 8. Remove the LED PCA by pushing b[...]

Removal and Replacement of Parts (without Calibration) 7-13 Replacement of Parts Installing the LED PCA Step 1. Install the new LED PCA by fitting it in from the bottom first before pushing it down till it snaps into place. Ensure that the plastic holders secure the LED panel properly. Step 2. Reconnect the LED PCA connector. Caution! Please note t[...]

Removal and Replacement of Parts (without Calibration) 7-14 Replacement of Parts Replacement of LCD Assembly You will be removing the LCD assembly from the printer and installing a new LCD assembly. Removing the LCD Assembly Step 1. Remove the LED PCA (refer to the procedure in Replacement of LED PCA ). Step 2. Remove the LCD harness by removing on[...]

Removal and Replacement of Parts (without Calibration) 7-15 Replacement of Parts Installing the LCD Panel Step 1. Install the new LCD panel by fitting it in from the bottom first before pushing it down till it snaps into place. Make sure the plastic holders secure the LCD panel properly. Step 2. Latch the wiring back in the plastic hooks neatly. St[...]

Removal and Replacement of Parts (without Calibration) 7-16 Replacement of Parts Replacement of Power Knob You will be removing the power knob from the printer and installing a new power knob. Removing the Power Knob Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side. Step 2. Lift th[...]

Removal and Replacement of Parts (without Calibration) 7-17 Step 4. Remove the output tray (Tray 1) by lifting it up. Set it aside. Step 5. Open the top cover of the printer. Step 6. Remove the LCD cover by unsnapping it with your thumbs pushing it upward from the left side first, then the right (facing the printer). Set the cover aside. Step 7. Un[...]

Removal and Replacement of Parts (without Calibration) 7-18 Step 9. Remove the ink supply station cover by unscrewing the screw near LCD and LED connectors. Then lift up the cover. Set the cover aside. Note There is an additional screw hole available for the ISS cover. Step 10. Locate the power knob and unlatch both sides of the knob. Be careful no[...]

Removal and Replacement of Parts (without Calibration) 7-19 Replacement of Parts Installing the Power Knob Step 1. Fit the latches on the printer to the holes on both sides of the new knob. Make sure the knob is secured properly. Step 2. Reinstall the ink supply station cover. Step 3. Replace the screw in any of the two screw holes given near the L[...]

Removal and Replacement of Parts (without Calibration) 7-20 Replacement of Parts Replacement of Power Supply You will be removing the power supply from the printer and installing a new power supply. Removing the Power Supply Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Locate the side of the power supp[...]

Removal and Replacement of Parts (without Calibration) 7-21 Replacement of Parts Installing the Power Supply Step 1. Slide in the new power supply. Step 2. Reconnect the power supply connector. Make sure the connector is secured properly. Step 3. Reinstall the power supply cover. Make sure the ESD clip is on the outside of the cover and the screw h[...]

Removal and Replacement of Parts (without Calibration) 7-22 Replacement of Parts Replacement of Modular Ink Delivery System (MIDS) You will be removing the Modular Ink Delivery System (MIDS) from the printer and installing a new MIDS. Removing the MIDS Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Remov[...]

Removal and Replacement of Parts (without Calibration) 7-23 Replacement of Parts Installing the MIDS Step 1. Attach the retainer clip to the tubes and to fasten them in place to the chassis with the screw. Step 2. Fasten the screw between “C” and “M”. Step 3. Replace the pump section, tilting it an angle such that the catch next to the yell[...]

Removal and Replacement of Parts (without Calibration) 7-24 Replacement of Parts Replacement of Ink Supply Station You will be removing the ink supply station from the printer and installing a new ink supply station. Removing the Ink Supply Station Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Locate th[...]

Removal and Replacement of Parts (without Calibration) 25 Step 4. R e m o ve th e in k su p pl y st at io n b y sli di n g fr o m th e ri g ht (f ac in g th e pr in te r) . B e careful of the loose wires. Step 5. Locate two connectors that connect to the ISS motor and the PCB. Unhook and disconnect them.[...]

Removal and Replacement of Parts (without Calibration) 7-26 Replacement of Parts Installing the Ink Supply Station Step 1. Install the new ink supply station. Make sure the screws are put in first. Step 2. Reinstall the ink delivery system by looping in the hinge on the right first, then place it down. Step 3. Latch the wires back into the hooks an[...]

Removal and Replacement of Parts (without Calibration) 7-27 Replacement of Parts Replacement of Main Case You will be removing the main case from the printer and installing a new main case. Removing the Main Case Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob . Step 2. Disconnect the LCD and LED connectors. Step [...]

Removal and Replacement of Parts (without Calibration) 7-28 Replacement of Parts Installing the Main Case Step 1. Pull the paper knob out and place the new main case down. Step 2. Replace the two screws at the top of the main case. Step 3. Reconnect the LCD and LED connectors. Caution! Please note that the colors of the wiring of the LCD connector [...]

Removal and Replacement of Parts (without Calibration) 7-29 Replacement of Parts Replacement of Paper Knob You will be removing the paper knob from the printer and installing a new paper knob. Removing the Paper Knob Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replacement of Main Case ). Step 2. Locate and u[...]

Removal and Replacement of Parts (without Calibration) 7-30 Replacement of Parts Installing the Paper Knob Step 1. Put in the paper knob and replace the screw. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacement of Main Case ).[...]

Removal and Replacement of Parts (without Calibration) 7-31 Replacement of Parts Replacement of Fan You will be removing the fan case from the printer and installing a new fan. Removing the Fan Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replacement of Main Case ). Step 2. Disconnect the connector of the fan[...]

Removal and Replacement of Parts (without Calibration) 7-32 Replacement of Parts Installing the Fan Step 1. Slide in the new fan until it is secured with a click. Make sure the wires or connectors are not in the way. Step 2. Reconnect the main access door sensor connector. Step 3. Reconnect the connector of the fan motor. Step 4. Replace the remain[...]

Removal and Replacement of Parts (without Calibration) 7-33 Replacement of Parts Replacement of Carriage Motor You will be removing the carriage motor from the printer and installing a new carriage motor. Removing the Carriage Motor Step 1. Remove the Paper Knob (refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob ). S[...]

Removal and Replacement of Parts (without Calibration) 7-34 Replacement of Parts Installing the Carriage Motor Step 1. Reinstall the new carriage motor by putting one screw loosely into the screw hole, reattach the drive belt and secure the screws back in. Step 2. Reconnect the wiring of the carriage motor. Step 3. Slot the cover back to place. Mak[...]

Removal and Replacement of Parts (without Calibration) 7-35 Replacement of Parts Replacement of Assembly Harness Cover You will be removing the assembly harness cover from the printer and installing a new assembly harness cover. Removing the Assembly Harness Cover Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from [...]

Removal and Replacement of Parts (without Calibration) 7-36 Replacement of Parts Installing the Assembly Harness Cover Step 1. Latch the hinges of the assembly harness cover first. Step 2. Push in both flaps of the assembly harness cover. Make sure the cover is secured properly. Step 3. Reattach the springs on both sides of the rear door. Step 4. C[...]

Removal and Replacement of Parts (without Calibration) 7-37 Replacement of Parts Replacement of Rear Door You will be removing the rear door from the printer and installing a new rear door. Removing the Rear Door Step 1. Remove the Assembly Harness Cover (refer to the procedures in Removing the Assembly Harness Cover from Replacement of Assembly Ha[...]

Removal and Replacement of Parts (without Calibration) 7-38 Replacement of Parts Installing the Rear Door Step 1. Reinstall the rear door to the main panel by realigning the screw holes. Step 2. Replace the four screws. Do not over tighten. Step 3. Replace the remaining components for the Assembly Harness Cover (refer to the procedures in Installin[...]

Removal and Replacement of Parts (without Calibration) 7-39 Replacement of Parts Replacement of Encoder Strip You will be removing the encoder strip from the printer and installing a new encoder strip. Removing the Encoder Strip Step 1. Remove the Paper Knob (refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob ). Step [...]

Removal and Replacement of Parts (without Calibration) 7-40 Replacement of Parts Installing the Encoder Strip Step 1. Slide a new encoder strip through the carriage. Step 2. Latch the encoder strip on both ends. Be careful not to touch the middle portion of the strip. Step 3. Slot the cover back to place. Make sure it is properly secured. Step 4. R[...]

Removal and Replacement of Parts (without Calibration) 7-41 Replacement of Parts Replacement of Primary Star Wheel You will be removing the primary star wheel from the printer and installing a primary new star wheel. Removing the Primary Star Wheel Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replacement of M[...]

Removal and Replacement of Parts (without Calibration) 7-42 Replacement of Parts Installing the Primary Star Wheel Step 1. Snap the two small latches of the primary star wheel from the front of the printer. Step 2. Push the star wheel upwards till the main latch snaps in place. Use a screw driver if required. Step 3. Replace the remaining component[...]

Removal and Replacement of Parts (without Calibration) 7-43 Replacement of Parts Replacement of Secondary Star Wheel You will be removing the secondary star wheel from the printer and installing a secondary new star wheel. Removing the Secondary Star Wheel Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replacem[...]

Removal and Replacement of Parts (without Calibration) 7-44 Replacement of Parts Installing the Secondary Star Wheel Step 1. Push the new secondary star wheel downwards from the top of the printer till it snaps in place. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacement [...]

Removal and Replacement of Parts (without Calibration) 7-45 Replacement of Parts Replacement of Rubber Foot You will be removing the rubber foot from the printer and installing a new rubber foot. Removing the Rubber Foot Step 1. Sit the printer on its back gently. Step 2. Remove the rubber foot by unscrewing the screw attaching it to the printer.[...]

Removal and Replacement of Parts (without Calibration) 7-46 Replacement of Parts Installing the Rubber Foot Step 1. Align the screw hole of the new rubber foot to that of the printer. Step 2. Replace the screw. Make sure the rubber foot is secured properly.[...]

Removal and Replacement of Parts (without Calibration) 7-47 Replacement of Parts Replacement of Absorbers You will be removing the absorbers from the printer and installing new absorbers. Removing the Absorbers Step 1. Remove the Ink Supply Station (refer to procedures in Removing the Ink Supply Station from Replace of Ink Supply Station) . Step 2.[...]

Removal and Replacement of Parts (without Calibration) 7-48 Step 6. Remove the absorbers.[...]

Removal and Replacement of Parts (without Calibration) 7-47 Replacement of Parts Installing the Absorber Step 1. Replace the absorbers into position. Step 2. Gently slide the new service station into the printer until the screw holes are aligned. Step 3. Replace the service station connector. Ensure that it is properly plugged in. Step 4. Replace t[...]

Removal and Replacement of Parts (without Calibration) 7-48[...]

Troubleshooting 8-1 Chapter 8 Troubleshooting Troubleshooting Concepts If there is a problem with the printer, there are several steps that can be taken to trace and resolve the problem. If you get a message on the computer screen, follow the on-screen instructions. If you did not receive an error message but suspect that something may be wrong wit[...]

Troubleshooting 8-2 LED The LEDs on the printer will light up when it is not functioning properly. See Indicator Lights (Chapter 2) for more information on the LED.[...]

Troubleshooting 8-3 Standard Procedures There are several symptoms which may be observed when the printer malfunctions : § No power. § The printer can be powered but there is no LED/LCD activity. § An error message (Recoverable or Unrecoverable) is displayed. § No error message is displayed but a problem exists: paper is not picked or is picked[...]

Troubleshooting 8-4 No Power If the printer does not power up, do the following checks: 1. Make sure the power cord is connected firmly to the printer and to a working outlet. 2. Ensure that the printer is turned on. Possible Hardware Causes If the printer is still not functioning, there may be several hardware causes: § Bad logic PCA § Bad power[...]

Troubleshooting 8-5 No Power Known Issues The main issues known for causing No Power is: § Logic PCA failure § Harness being cut § Power supply on/off switch is broken § Faulty back door sensor[...]

Troubleshooting 8-6 LED or LCD The printer is not functioning properly when the key panel LED has no lights (red or green) or when the LCD has no display or wrong display. Possible Hardware Causes § Bad Key Panel PCA or LCD PCA § Bad PCA § Wiring or connectors faulty or loose Both LEDs (red and green) blink at a very fast speed if there is a mec[...]

Troubleshooting 8-7 LED or LCD Blinking LED Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA. Verify the problem by: 1. Powering off the printer and powering it up again to see if the error persists. 2. If error persists, press the on-line button once to read the error code. Note Error 143 – Replace Logic PC[...]

Troubleshooting 8-8 LED or LCD Sensor Error The sensor has a problem if it activates continuously. Possible Hardware Causes § Sensor problem § Bad PCA § Wiring or connector problem Parts Required for Repair § PCA § Mechanism Note Whenever the back panel has been removed, make sure it snaps back into place properly on putting back.[...]

Troubleshooting 8-9 Unrecoverable Error Messages The printer LCD panel displays recoverable or non-recoverable error messages. Printer displays recoverable error message if the problem can be easily solved by customers and it displays non-recoverable error message if there is a hardware problem. Bad PCA is indicated by: § 100 series errors § Erro[...]

Troubleshooting 8-10 Unrecoverable Error Messages Bad Ink Supply Station is indicated by: § Errors 425 – 428 § Error 441 Parts Required for Repair § Ink Supply Station § PCA Known Issue Leakage from ink cartridge can damage Ink Supply Station. Therefore, the solution to this issue is to replace the Ink Supply Station and the absorbers in the [...]

Troubleshooting 8-11 Print Quality Smearing Smearing can occur, especially on special media. This problem is caused by incorrect Pen to Paper Calibration. Solution The solution to this problem is to replace the printer mechanism. Bad Print Quality The jittering of the Encoder Strip can cause irregular banding, unexpected waves or missing patches wh[...]

Troubleshooting 8-12 Broken or Missing Parts Parts of the printer might be broken or missing during the warranty period which cause the printer not to function at all or properly. Solution If the part is a customer replaceable part, a new part will be sent to the customer. The customer will replace the broken or missing part with guiding instructio[...]

Troubleshooting 8-13 No Pick or Multiple Pick or Other Mechanism Problems The printer might not function well because paper is not picked or more than one pieces of paper are picked. Sometimes, it might not be able to function due to mechanism problems. Solution The solution to these problems of paper picking and other mechanism is a mechanism SWAP[...]

Troubleshooting 8-14 Troubleshooting Tools There are two sets of diagnostics provided by HP 2500C Series Printers which you can use to troubleshoot the printer : § Diagnostic Test Page § Extended Diagnostic Test Page More details on these two test pages can be found in Diagnostic Page (Chapter 2) and Extended Diagnostic Page (Chapter 2) . You wil[...]

Parts and Numbers 9-1 Chapter 9 Parts and Diagrams The parts and diagrams for HP2500C Professional Series printer are categorized according to the replacement level of the parts. • Parts orderable for ASP and Self Maintainers (1 and 2) • HP Internal parts (3, calibration required) (Note: A special calibration tool is required for HP Serviceable[...]

Parts and Numbers 9-2 36 C2684-60235 Endcap Right Service 1 37 C2684-60280 Tray Cover Service 1 38 C2684-60237 Keypanel Service 2 39 C2684-60238 LCD Service 2 40 C2684-60239 Cover Front Service 1 41 C2684-60240 Assembly Main Door Access Service 1 44 C2684-60243 ESD Clip Left Service 2 45 C2684-60244 ESD Clip Right Service 2 46 C2684-60245 PCA Linef[...]

Parts and Numbers 9-3 Exploded Parts Views Case Part[...]

Parts and Numbers 9-4 Exploded Parts Views Other Removable Assemblies[...]

Parts and Numbers 9-5 Exploded Parts Views Mechanism[...]

Parts and Numbers 9-6[...]

1 HP2500C/CM Professional Series Color Printer Service Authorization Guide Course Objectives The HP2500C/CM Service Authorization Guide is intended to help On-site engineers understand the structure of the training materials and to help them learn the critical elements of the course. Course Syllabus This course is broken down into 4 parts: 1. Produ[...]

2 Breakdown of Course 1. Production Information Objective To be familiar with the product, its marketing positioning and its printing technology (MIDS). Things to Do Things to Pay Attention To Duration 1. Watch the Product Information section of the Training Video § Marketing positioning of the printer § Benefits of MIDS § Differences between HP[...]

3 2. User Information Objective To know the following § how to operate the printer § the different diagnostic pages that can be used for troubleshooting § recoverable and non-recoverable error codes Things to Do Things to Pay Attention To Duration 1. Read Chapter 2 of the Service and Support Manual § Usage and different elements of the Control [...]

4 3. Technica l and Troubleshooting Information Objective To know the following § Print Cartridge Safety § functional overview of the printer § basic troubleshooting steps Things to Do Things to Pay Attention To Duration 1. Read Chapter 5 of the Service and Support Manual § Safety aspects of the ink and ink cartridges 2. Read Chapter 6 of the S[...]

5 4. Repair Information Objective 1. To be able to disassemble and reassemble the HP 2500C/CM Printer 2. To understand the different service modules 3. To be familiar with the parts list NOTE: This is the most critical information in this course. Things to Do Things to Pay Attention To Duration 1. Watch the Repair Information section of the Trainin[...]