HP 930C manual

HP DeskJet Printer User’s Guide for Windows 930C Series English[...]

Acknowledgments Microsoft, MS, MS-DOS, and Windows ar e register ed tr ademarks of Microsoft Corpor ation (U.S. patent numbers 4955066 and 4974159). MMX and Pentium are U.S. r egistered tr ademarks of Intel Corpor ation. T rueT ype is a U.S. tr ademark of Apple Computer, Inc. Adobe and Acrobat ar e tr ademarks of Adobe Systems Incorporated. Notice [...]

i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1 Printing Basics Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays . . . . . . . . . . . . . . . . . . . . . . . [...]

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iii Introduction Thank Y ou F or Buying an HP DeskJet Printer! Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Special F eatures of Y our HP DeskJet Printer Y our new HP DeskJet printer is equipped with these special features: • Stunning photo quality throu[...]

iv Finding More Information This User’s Guide shows you how to oper ate your printer. For mor e information: • Use the Quick Start Poster for installation. • Visit an HP web site for the latest product information, tr oubleshooting, and printer software updates (see page 45 for web site addr esses). • Consult the Electronic Appendix for inf[...]

1 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right ar e: Cancel Button – Press this button to cancel the current print job. Print C[...]

2 Printing Basics 1 Paper T r ays F old-Up T r ay The Fold-Up tr ay, at the front of the printer, contains the IN and OUT tr ays. The Fold-Up tr ay must always be lowered to print or to access the ink cartridges. IN T r ay T o print, place paper or other media types in the IN tray. Lower the F old-Up tr ay and pull out the IN tr ay. Be sure to slid[...]

3 Printing Basics 1 OUT T ray The printer sends finished pages to the OUT tr ay. OUT T ray Flap Down – This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other media, see Chapter 2. Ou[...]

4 Printing Basics 1 How to Print The printer is controlled thr ough a software pr ogr am that you install on your computer. The softwar e progr am pro vides a dialog box (like the one shown below) that you use to communicate with the printer. In the dialog bo x, you select settings such as paper size and type, orientation, and print quality. Findin[...]

5 Printing Basics 1 Fr om your software pr ogram, try this: 1 Click File Print . 2 Y our software pr ogr am opens a Print dialog box, similar to the one above. From the Print dialog box, click whichever button you see— Properties , Setup , or Printer . The HP Printer Properties dialog box opens. Or try this: 1 If you don’t see a Print option in[...]

6 Printing Basics 1 Printer Properties Dialog Bo x There ar e three tabs located in the Printer Pr operties dialog box. Once you’ve opened this box, simply click a tab, then choose your settings. Setup T ab The standard buttons at the bottom of every Printer Pr operties dialog box are shown here. Note: Right-click on any item shown on these scree[...]

7 Printing Basics 1 F eatures T ab Advanced T ab Choose the best page orientation. • Click Portrait for vertical page layout. • Click Landscape for horizontal page layout. • Click Mirror Image to r everse the printed image. Check here to print multiple pages per sheet. Choose: • T wo or four pages per sheet • Border ar ound each page on t[...]

8 Printing Basics 1 HP DeskJet T oolbox Use the HP DeskJet T oolbox for cleaning and calibr ating your printer, finding information, and printing a test page. T o find the HP T oolbox, follow the instructions below. F or Windows 95, 98, and Windows NT 4.0 • Click Start Progr ams HP DeskJet 930C Series HP DeskJet 930C Series T oolbox . • Click t[...]

9 2 Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine in your printer, particularly paper that is mark ed for use in inkjet printers. T o get the best results, use one of the Hewlett- Packar d papers, which were developed especially for HP inks and your printer. Size . Paper width must be between 77 and 215 mm (3 and 8[...]

10 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… 8.5 x 11 in. or A4 Photo Paper 1 Remove all paper from the IN tr ay. 2 Insert up to 30 sheets of photo paper (printable side do[...]

11 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Photo Paper - Print Quality: Choose Best - Paper Size: Choose appropriate paper size F eatures T ab - Orientation: Choose appr opriate orientation - Two-Sided Printing: Uncheck ed • For best r esults use HP Photo [...]

12 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Single envelope and small media [sized between 77 x 127 mm (3 x 5 in.) and 100 x 148 mm (4 x 5 5/8 in.)] 1 Slide the envelope, [...]

13 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appropriate envelope size F eatures T ab - Orientation: Choose appr opriate orientation - Two-Sided Printing: Uncheck ed • Mak e sure the OUT T ray Flap[...]

14 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Greeting Car ds 1 Slide out both of the paper guides, and remove all paper from the IN tr ay. 2 Insert up to 5 cards into the I[...]

15 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Premium Inkjet Paper - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate car d size F eatures T ab - Orientation: Choose appr opriate orientation • For best r esults use HP Greeting Card Paper.[...]

16 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Iron-on T ransfers 1 Slide out both of the paper guides, and remove all paper from the IN tr ay. 2 Load the transfer paper tr a[...]

17 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Iron-On T -Shirt T ransfer s - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate size F eatures T ab - Orientation: Choose Mirror Image - Two-Sided Printing: Uncheck ed • When you print a mirro[...]

18 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… T r ansparencies 1 Slide out both of the paper guides, and r emove all paper from the IN tr ay. 2 Fan the edges of the tr anspa[...]

19 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose tr ansparency type - Print Quality: Choose Best or Normal - Paper Size: Choose appropriate size F eatures T ab - Orientation: Choose appr opriate orientation - Two-Sided Printing: Uncheck ed • For best r esults, use [...]

20 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Banners 1 T ear off the number of sheets (up to 20) you need. 2 T ear off and discard the perforated strips, if any. 3 Slide ou[...]

21 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Banner Printing: Check this box - Paper Type: Choose HP Banner Paper or Plain Paper - Print Quality: Choose Normal - Paper Size: Choose A4 or Letter (8.5x11 in.) F eatures T ab - Orientation: Choose appr opriate orientation - Two-Sided P[...]

22 Beyond the Basics 2 OUT T r ay Flap down Paper width guide IN tray pulled out OUT T r ay Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Manual T wo-Sided Printing Book Binding T ablet Binding 1 Load paper into the IN tray. Mak e sure there’s no paper in the OUT[...]

23 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose appr opriate type - Print Quality: Choose Normal - Paper Size: Choose appropriate size F eatures T ab - Orientation: Choose appr opriate orientation - Two-Sided Printing: Check this box, then choose Book (for binding o[...]

24 Beyond the Basics 2 NO TES[...]

25 3 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wr ong print cartridge type. If the problem is low ink, the light will stop flashing when y[...]

26 Using and Caring for Your Print Cartridges 3 When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For mor e information on replacing print cartridges see page 27. If the arrow points to... It means... T o solve the problem... Problem with color print cartridge The print cartridge is eit[...]

27 Using and Caring for Your Print Cartridges 3 Replacing Print Cartridges T o replace a print cartridge: 1 T o access the print cartridge cr adle, lower the Fold-Up tr ay, and then press the Power Button to turn on the printer. 2 Open the top cover. The cr adle moves to an accessible position. 3 Raise the cr adle latch. 4 Lift the print cartridge [...]

28 Using and Caring for Your Print Cartridges 3 5 Remove the replacement print cartridge fr om its packaging and car efully remove the pr otective vinyl tape. Do NO T touch the print cartridge ink nozzles or copper contacts. T ouching these parts will result in clogs, ink f ailure, and bad electrical connections. Also, do NO T r emove the copper st[...]

29 Using and Caring for Your Print Cartridges 3 Storing Print Cartridges T o maintain excellent print quality from your print cartridges: • K eep all print cartridges in their sealed packages, at r oom temperature (60-78˚ F or 15.6-26.6˚ C), until you are r eady to use them. • Once installed, leave the print cartridges in their cr adle at all[...]

30 Using and Caring for Your Print Cartridges 3 Cleaning Print Cartridges When Do Y ou Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If Y ou See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet T oolbox by doing the following: 1 Open the HP DeskJet T oo[...]

31 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridges and Print Cartridge Cr adle In order to pr operly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges. Manually Cleaning the Print Cartrid[...]

32 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridge Cr adle 1 Using clean, moistened swabs, wipe the underside of each wall of the cr adle. 2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer’s top cover. 4 Load paper into the IN tr ay. 5 Reinsert the ele[...]

33 4 Getting Help When Things Go Wrong T roubleshooting Tips It’s frustr ating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sur e cable connections are secure. Mak e sur e that you are using the right cable for your oper ating system. Check if your question is sim[...]

34 Getting Help When Things Go Wrong 4 The softwar e did not install correctly. • There may be a conflict with your virus pr otection progr am. OR • There may be a conflict with another softwar e program. OR • Y our printer softwar e didn’t install pr operly. 1 Uninstall your printer softwar e. For Windows 95, 98, or NT 4.0 a Mak e sure the[...]

35 Getting Help When Things Go Wrong 4 When I connect a USB cable between the printer and my computer, an “Unknown device” message appear s. • Static electricity has built up in the cable between your computer and printer. OR • Y ou may have a defective USB cable. 1 Disconnect the USB cable fr om your printer. 2 Unplug the printer fr om its[...]

36 Getting Help When Things Go Wrong 4 Why won’t it print? What is the problem? Possible cause T o solve the problem… No page came out of the printer. Power may be off or ther e may be a loose connection. 1 Mak e sure the power is on. 2 Mak e sure that all cable connections are secur e. Y ou may not have any paper in the IN tr ay. Double-check [...]

37 Getting Help When Things Go Wrong 4 A blank page came out of the printer. Y ou may be out of ink. 1 Lift the printer co ver and check the Print Cartridge status icons to mak e sur e you ar e not out of ink. See “Print Cartridge Status” on page 25. 2 If you ar e out of ink, r eplace the print cartridge. See “Replacing Print Cartridges” on[...]

38 Getting Help When Things Go Wrong 4 I have a USB cable, and when I try to print I get a message saying “Ther e was an err or writing to LPT1.” Y ou may not have plugged your USB cable in befor e installing the softwar e. 1 Disconnect the USB cable fr om your printer. 2 Insert the printer softwar e CD (or Disk 1 if you have disk ettes) into y[...]

39 Getting Help When Things Go Wrong 4 The printer is r eally slow. Y our computer may have less than minimum system requir ements. 1 Check the amount of RAM and pr ocessor speed in your computer. See “System Requirements ” on page 5. 2 Free up some space on your har d drive. Having less than 100MB of fr ee space on your computer’s har d driv[...]

40 Getting Help When Things Go Wrong 4 What do the flashing lights mean? What is the problem? Possible cause T o solve the problem… The Power Light is flashing. Y our printer may be r eceiving data. Be patient. The Resume Light is flashing. Y ou may be out of paper. 1 Insert paper. 2 Press the Resume Button . Y ou may have a paper jam. 1 Pull the[...]

41 Getting Help When Things Go Wrong 4 Is there a pr oblem with your printout? What is the problem? Possible cause T o solve the problem… Parts of the document ar e missing or ar e in the wrong place. Paper may not be loaded correctly. 1 Mak e sure the media is corr ectly oriented in the IN tr ay. 2 Mak e sure the paper guides fit snugly against [...]

42 Getting Help When Things Go Wrong 4 Print quality is poor. Y ou may not be using the best media. • Mak e sure that you ar e using media intended for HP DeskJet printer s. • Print quality is dr amatically impro ved if you print on paper specifically designed for a certain output (photogr aphs, for ex ample), rather than using plain paper. Y o[...]

43 Getting Help When Things Go Wrong 4 Print quality is poor. (continued) Y ou may have for gotten to remo ve the vinyl tape fr om the print cartridge. Mak e sure that you have r emoved the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 27. Y our print cartridges may be out of alignment.[...]

44 Getting Help When Things Go Wrong 4 Photos ar en’t printing corr ectly. Y ou may not have inserted the photo paper corr ectly. Insert the photo media glossy side down . The photo paper may not be fully engaged. 1 Review the printing instructions on page 10. 2 Mak e sur e that the paper length guides ar e snug up against the photo paper. Y ou m[...]

45 Getting Help When Things Go Wrong 4 HP Customer Care HP DeskJet printer s set the standard for quality and reliability, so you have made an ex cellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a pr[...]

46 Getting Help When Things Go Wrong 4 Printer Software Printer software (also r eferred to as a printer driver) allows your printer to talk with your computer. HP provides printer softwar e and software updates for Windows operating systems. F or MS-DOS printer software, contact the manufacturer of your software progr am. Y ou have sever al option[...]

47 Getting Help When Things Go Wrong 4 HP Customer Care by Phone Within 90 days from the time of your pur chase, telephone support is provided to you fr ee of charge. However, if you ar e calling long distance, long-distance charges may apply. Befor e placing a call for help, please mak e sure that: 1 Y ou have checked your Quick Start Poster and t[...]

48 Getting Help When Things Go Wrong 4 Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 T aiwan 886 2-2717-0055 Thailand (66-2) 661 4011 T urkey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.S.[...]

49 5 More About Your Printer Setup Instructions Using a Par allel Cable 1 Connect the par allel cable. A par allel cable, such as the HP IEEE 1284- Compliant Par allel Interface Cable (part number C2950A), must be purchased separ ately. 2 Plug in electrical power cord. 3 Load white paper, printable side down. 4 Insert print cartridges. a Press Powe[...]

50 More About Your Printer 5 Using a USB Cable (Requires Windows 98) 1 Plug in electrical power cord. Do NO T plug in the USB cable yet. 2 Load white paper, printable side down. 3 Insert print cartridges. a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges. Do NO T touch or remove copper strip on print cartridges. c O[...]

51 More About Your Printer 5 Specifications DeskJet 930C model no. C6427A DeskJet 932C model no. C6427B DeskJet 935C model no. C6427C Print T echnology Drop-on-demand thermal inkjet printing Black T ext Print Speed ✽ Mixed T ext with Color Gr aphics Print Speed ✽ Black T rueT ype™ T ext Resolution (depends on paper type) Color Resolution (dep[...]

52 More About Your Printer 5 Media Handling Media Size Language codes The language codes for locating the dosread.txt file on the printer software CD ar e listed below. This text file is in the <language code>djcp dir ectory on the CD. Sheets: up to 100 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 30 cards Greeting cards: up t[...]

53 More About Your Printer 5 Legal Information Regulatory Notices Hewlett-Packar d Company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference r eceived, including interference that may cause und[...]

54 More About Your Printer 5 Limited W arranty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Y ear A. Extent of Limited W arr anty 1. Hewlett-Pack ard (HP) warrants to the end-user customer that the HP products specified above will be free fr om defects in materials and workmanship for the durat[...]

55 2400 dpi 6 , 51 A accessories iii , A-6 adjusting color 7 Advanced tab 7 B banners ordering A-7 printing 3 , 20 – 21 problems 43 software compatibility 43 specifications 51 Best mode 6 , 51 book binding 22 borders 7 buttons Apply 6 Cancel 1 , 6 , 51 Factory Settings 6 Help 6 OK 6 Power 1 , 27 , 29 , 31 , 40 , 51 Resume 1 , 18 , 36 , 40 , 51 C [...]

56 ordering A-6 part numbers 27 problems 29 , 30 replacment 27 status 25 storing 29 using 29 installing parallel cable 49 printer software 33 , 34 problems 33 , 34 software 33 USB cable 35 iron-on transfers ordering A-7 printing 16 – 17 J jams, see paper jams L labels paper jams with 36 printing 14 – 15 specifications 52 tray capacity 52 landsc[...]

57 print settings changing 6 current 6 factory 6 selecting 6 software 4 tabs 6 printer accessories iii , A-6 buttons 1 cable, parallel iii , 35 , 49 , A-6 cable, USB iii , 35 , 38 , 39 , 50 , A-6 calibration 8 cleaning 3 connections 36 driver updates, see printer soft- ware, updates drivers, see printer software Lights 1 maintenance 3 paper trays 5[...]

58 Resume button 51 Resume light 51 S Scale to Fit 6 selecting paper size 6 paper type 6 print settings 6 Services calibrate the printer 8 clean print cartridges 8 electronic User’s Guide 8 tab 8 test page 8 toolbox 8 Services tab 8 Windows 3.1x A-3 setting up printer iii settings, see print settings setup parallel cable 49 problems 33 – 35 USB[...]

A-1 Appendix Printing in Windows 3.1x Use your printer software to contr ol how and what you print. Print quality, paper size and type, and two-sided printing are just a few of the options available to you in the HP DeskJet 930C Printer Properties dialog box. Windows 3.1 x HP DeskJet 930C Printer Pr operties Dialog Box 1 Click File Print fr om the [...]

A-2 Windows 3.1 x Setup T ab Windows 3.1 x Features T ab Print Quality • EconoFast - Quick printing • Normal - Every day printing • Best - Highest quality printing Click Select Paper T ype to select from a wide range of paper types. Choose a paper size from the menu Click Cut Sheet for separated pieces of paper or Banner for connected pages C[...]

A-3 Windows 3.1 x Color T ab Windows 3.1 x Services T ab Check here to print in shades of gray. Choose Automatic to use the system’s default ColorSmart II settings. Choose Manual , then Options to adjust color intensity. Use the Services tab to perform routine printer maintenance. Click the button related to the maintenance task you want to do.[...]

A-4 Windows 3.1 x HP DeskJet 930C T oolbox Use the HP DeskJet 930C T oolbox for finding information and maintaining your printer. The HP DeskJet T oolbox is installed in the HP DeskJet Utilities group in the Pr ogram Manager. The T oolbox has two tabs: How Do I? and Printer Services . The How Do I? tab is shown below. The Printer Services tab can b[...]

A-5 Minimum Printing Margins The printer cannot print outside a certain ar ea of the page, so you must make sure the contents of your document f all within the printable area. When you use nonstandar d paper sizes and select the User Defined Paper Size setting from the Setup tab on the HP Printer Properties dialog bo x, the paper width must be betw[...]

A-6 Supplies and Accessories For or dering information see page A-8. Printer Quick Start Posters and User’s Guides Most HP printer documentation is available for viewing and printing at http:// www.hp.com/support/home_products . Part Name Part Number Interface Cables HP IEEE 1284-Compliant Parallel Interf ace Cable ( with one 1284-A connector for[...]

A-7 Paper and Other Media Availability of special media varies by country. Paper T ype/Description Part Number HP Bright White InkJet Paper A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets C5977A C1825A C5976A C1824A HP Premium InkJet Paper A4 (210 x 297 mm), 200 sheets U.S. letter, 200 she[...]

A-8 Ordering Information T o order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service. In the U.S., you can buy supplies and accessories directly fr om HP at www.hpshopping.com , or call the HP Shopping Village at 1-888-999-4747. • Argentina: (54 1) 787-7100 Fax: (54 1[...]

A-9 • Netherlands: 0 33 450 1808 Fax: 0 33 456 0891 Hewlett-Packar d Nederland B. V . Parts Direct Service Basicweg 10 3821 BR AMERSFOORT • Norway: 22735926 Fax: 22735611 Hewlett-Packar d Norge A/S, Expr ess Support Drammensveien 169-171 0212 Oslo • Spain: 1 6 31 14 81 Fax: 1 6 31 12 74 Hewlett-Packar d Espanola S.A. Departamento de V enta de[...]

HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-fr ee experience, we back your purchase with HP Customer Care — award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers[...]