HP D5300 manual

HP Photo smar t D5 3 00 se r i es W in do w s He lp[...]

Contents 1 HP Photosmar t D5300 series Help ................................................. .........................................3 2 HP Photosmart overview The HP Photosmart at a glance................................................ ............................................... ..5 Control panel features....................................[...]

Software installation troub leshooting............. .......................................... .................................83 Print quality tr oubleshoo ting.................................................................................................. ...87 Print troubleshooting............ ... ....................... . .... ..............[...]

1 HP Photosmart D5300 series Help For information a bout the HP Photosmart, see: •“ HP Photosmart overview” on page 5 •“ Find more information” on page 9 •“ Computer connection information” on p age 11 •“ How do I?” on page 13 •“ Load pape r” on page 15 •“ Print from your comput er” on page 27 •“ Use the phot[...]

Chapter 1 4 HP Photosmart D5300 series Help HP Photosmart D5300 series Help[...]

2 HP Photosmart overview Use the HP Phot osmart to print phot os from a memory card or print labe ls on printable CD/DVD discs. The Two-sided prin ting accessory included wi th the HP Photosmart lets you print on both sides of the page, so you can print brochures and booklets, o r just save paper. You can access many H P Photosmart functions direct[...]

Label Description 11 Print cartridge door 12 Two-sided printing accessory 13 Rear USB port 14 Power connection * * Use only with the power adapter supplied by HP. Control panel features The follow ing diagram and related ta ble provide a quick refe rence to the HP Photosm art control pane l features. Label Icon Name and Description 1 Color graphics[...]

Label Icon N ame and Description 9 Cancel : Stops the current ope ration and returns to the main screen. 10 On : Turns the HP Photosmart on or off. When the HP Pho tosmart is off, a minimal amount of power is still supplied to the device. You can further reduce power consumption by holding down the On button for 3 seconds. This will put the HP Phot[...]

Chapter 2 8 HP Photosmart overview Overvi ew[...]

3 Find more information You can access a variety of re sources, both printed and on screen, that provid e information about setting up and us ing the HP Photosmart. Setup Guide The Setup Guid e provides instructions for setting up the HP Pho tosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have pro[...]

Chapter 3 10 Find more information Find more informat ion[...]

4 Computer connection information The HP Photosmart comes equipped with a USB port so you can conne ct directly to a computer usi ng a USB cable. You can also share the device over an existing home network. This section co ntains the following topics: • Supported conne ction types • Use printer sharing Supported connection types Description Rec[...]

Chapter 4 12 Computer connection informa tion Connection[...]

5 How do I? This section cont ains links to commonly performed ta sks, such as sharing and pr inting photos and o ptimizing your print jobs. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?” on pag e 48 •“ How do I get the best pri nt quality?” on page 30 •“ How do I print on both sides of the pa[...]

Chapter 5 14 How do I? How do I?[...]

6 Load paper You can load many dif ferent types and sizes of paper in t he HP Photosmart, includi ng letter or A4 pape r, photo paper, transparencies, and envelopes. In addit ion, the HP Photosmart lets you load and print direct ly on the surface of specia lly coated CDs and DVDs. By defau lt, the HP Photosmart is set to detect the si ze and type o[...]

or in an album . These papers are available in several size s, including 10 x 15 cm (4 x 6 inch) (with or without tab s), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 i nch. HP Advanced Photo Pape r or HP Photo Paper HP Advanced Photo Paper or HP Photo P aper is a sturdy, gl ossy photo paper that features an inst ant-dry finish for easy handling witho[...]

HP Premium Photo Cards HP Premium Photo C ards enable you to make your own greeting cards. HP Brochur e & Flyer Paper HP Brochure & Flyer Paper (Glo ss or Matte) is glossy-coated or matte-coated on both sides for two-sided use. They are t he perfect choice for near-photograph ic reproductions and business grap hics for report covers, specia[...]

TIP: To help prevent rips, wrinkles, and curled or bent ed ges, store all paper flat i n a resealable bag. If the pap er is not stored properly, extreme changes in temperature and humidi ty might result in curled paper t hat does not work well in the HP Photosmart. This secti on contains the fo llowing topics: • Load full-si z e pap er • Load u[...]

4. Insert the stack of p aper into the main input tray with the short e dge forward and the print side down. Slide the stack of paper forward unt il it stops. CAUTION: Make sure that the HP Photosma rt is idle and silent when you load paper int o the main input tr ay. If the HP Photosma rt is servicing the print cartridges or otherwise e ngaged in [...]

To load u p to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the p hoto tray lid to load photo paper in the photo tray. 2. Insert t he stack of photo pape r into the photo t ray with the sh ort edge forward and the print side down. Slide the stack of pho to paper forward until it stops. If the p hoto paper you are using has pe rfor[...]

3. Slide the pa per-length and paper-width guides inward ag ainst the stack of card s until the guides st op. Do not overload the ph oto tray; make sure the stack of cards fits within the photo tray and is no high er than the top of the p aper-width guide. 4. Lower the photo tray lid. Related topics “ Change the print settings for the current j o[...]

5. Lower the output t ray. 6. Pull the output tray e xtender towards you, as far as it w ill go. Related topics “ Change the pri nt settings for the current job” on page 28 Load other ty pes of paper The follow ing types of paper are designed fo r special projects. Crea te your project in t he HP Photosmart Sof tware or another application, set[...]

HP CD/DVD Tattoo labels ▲ Place one sheet of CD/ DVD tattoo paper in th e input tray with the pr int side down; slide the CD/ DVD tattoo paper forward un til it stops. NOTE: When you use CD/DVD tattoo l abels, leave the tray extende r closed. Related topics •“ Change the prin t settings for the current job” on page 28 •“ Recommended pap[...]

2. Securely snap t he inkjet printable me dia onto the CD/DVD h older with the prin table side up. The CD/D VD should be placed on the rin g at the end of the holder w ith the arrows. NOTE: If you are using a smaller-sized media, fl ip the CD/DVD ho lder ring over the CD/DVD. 3. Lower the CD/DVD tra y. The CD/D VD tray is located just below th e co[...]

4. Push the CD/D VD holder into the HP Photos mart until the lines o n the CD/DVD hol der line up to the white lines on the CD/DV D tray. NOTE: The HP Photo smart pulls the CD/ DVD holder while pri nting on the medi a. The CD/DVD holder mi ght protrude about 7.5 cm (3 inches) at t he back of the device. If the HP Photosm art is placed close to a wa[...]

Chapter 6 26 Load paper Load paper[...]

7 Print from your computer The HP Phot osmart can be used with any so ftware application that allows printing . You can print a range of p rojects, such as borderl ess images, newsletters, gree ting cards, iron-on transfers, and post ers. You can also automat ically print on both sides of t he page using the Two-sided printing accessory included w [...]

5. Select th e appropriate options for your prin t job by using th e features availab le in the Advanced , Printing Shortcuts , Features , and Color tabs. TIP: You can easi ly select the appropri ate options for your print job by choosing one of the pred efined print tasks on the Printing Shor tcuts tab. Click a type of print task in the Printing S[...]

To set the paper si ze 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your software app lication, click Print . 3. Make sure th e HP Photosmart is the selected printer. 4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Option[...]

To set the paper type for printing 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the H P Photosmart is the sel ected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Propertie[...]

6. In the Print Quality drop-down list, select th e appropriate quality se tting for your projec t. NOTE: To view the maximum dpi tha t the HP Photosmart will print, click Resolution . 7. In the Paper Typ e drop-down list, select t he type of paper that you h ave loaded. Change the page orientation The page orie ntation setting allows you t o print[...]

To change the saturati on, brightness, or color tone 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the H P Photosmart is the sel ected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might b[...]

To change the defa ult print settings 1. In the HP Solution Center, click Settings , point to Print Settings , an d then click Printer Settings . 2. Make changes t o the print settings, and click OK . Printing shortcuts Use printing shortcu ts to print with print settings t hat you use often. The printer so ftware has several speciall y designed pr[...]

To create a printi ng shortcut 1. On the File menu in your soft ware application, click Print . 2. Make sure the H P Photosmart is the sel ected printer. 3. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 4[...]

• Print on transp arencies • Print a group of addresses on labels or envelo pes • Print a poster • Print a Web pag e Print a bor derless image Borderless printing lets yo u print to the top, bottom, and side edges of up to 13 x 18 cm (5 x 7 inch) photo paper. TIP: For the be st results, use HP Prem ium Photo Papers o r H P Premium Plus Phot[...]

3. Make sure the H P Photosmart is the sel ected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basi c Options area, from the Paper Type drop-down list, sel[...]

5. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 6. Click the Features tab. 7. In the Paper Typ e drop-down list, clic k More , and then select HP CD/DVD tatt oo paper from the list. 8. Click OK , and [...]

To prin t on both s ides of the pa ge 1. Load paper in to the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the H P Photosmart is the sel ected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Pr[...]

9. Wait unti l the HP Photo smart has stop ped printing for se veral seconds before removing any of t he printed pages from the ou tput tray. If you remove the pa ges while the documen t is still printing, th e pages might get out of order. 10. When the entire do cument has finished printing, fold the stack of paper in half, so that the first page [...]

4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Pages per shee t list, click 2 , 4 , 6 , 8 , 9 , or 16 . 7. If you want a borde r to appear around each page image pri[...]

4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Advanced tab. 6. In the Layou t Options area, select Front to Back in the Page Order option. NOTE: If you set your document to prin t on bo[...]

4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-dow n list, select More . Th en select the appropriate paper type. TIP: I[...]

Print a poster You can create a poster by pri nting a document on multiple page s. The HP Photosmart prints dotte d lines on some pages to ind icate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your software app lication, click Print . 3. Make su[...]

To print a We b page 1. Make sure you ha ve paper loaded in the m ain input tray. 2. On the File menu in your Web bro wser, click Print . The Print d ialog box appears. 3. Make sure the H P Photosmart is the sel ected printer. 4. If your Web browse r support s it, select the items on t he Web page that you wa nt to include in t he printout. For exa[...]

3. Double-click t he HP Photosmart icon. TIP: You can also double-click the printe r icon in the Window s taskbar. 4. Select the prin t job you want to cancel. 5. On the Document menu, click Can cel Printing or Cancel , or press the Delete key on your keyboard. It can take a few moments fo r the print job to be cancelled. To stop a print job fr om [...]

Chapter 7 46 Print from your computer Print[...]

8 Use the photo features The HP Photosmart i s equipp ed with memory card slots that enable yo u to insert a memory card and begi n printing photos witho ut uploading your photos to a computer first . Additionally, i f the HP Photosmart is connect ed to a computer with a USB cable, you can also save your photos t o the computer to later print, edit[...]

This secti on contains the fo llowing topics: • Print photos from the control panel • Save photo s to your computer • Edit photos • Share photos using H P Photosmart Software Print photos from the control panel The HP Photosma rt enables you to print photos directly f rom your memory card without first transferrin g the files to a computer.[...]

5. Press the OK button to select the photo you w ant to print. Each time you press the OK button, you incre ment the number of copies of t he selected phot o to be printed. 6. Press the Print Photos button. TIP: While the photo is printing, you can continue scrolling th rough the photos on your memory card. When you see a ph oto you want to print, [...]

5. Press the Print Photos button. TIP: While the photo is pri nting, you can continue scrolli ng through the photos on your memory card . When you see a photo you want to print, you can press the Print Photos butt on to add that photo to th e print queue. 6. If you increased the num ber of copies or selected additi onal photos to print, do one of t[...]

Remove red-eye The flash on a camera (especial ly on older model cameras) can sometimes cause a subject's eyes to appear red i n your photos . You can remove redness so tha t eyes appear the correct shad e in your photos. NOTE: The changes you m ake to the photo apply only to vie wing and printing the photo. The cha nges will not be saved on t[...]

Before transferring ph otos to your computer, you need to remove the memory card from your digital camera and insert it in the app ropriate memory card slot on the HP Photosmart. NOTE: The HP Photosmart must be co nnected to a computer that has the HP Photosmart Sof tware installed on it. To share pho tos 1. Insert a memory card into the appropria [...]

9 Maintain the HP Photosmart The HP Photosm art requires little mainten ance. You might need to replace, align, or clean your print cartridges from time to time ensure that you r printouts are always o f the highest quality. Thi s section provides instruction s for keeping the HP Photos mart in top working condition. Perform these simple mainte nan[...]

Handle the print cartridges Before you replace or cle an a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with t he label on top. D[...]

Choose the right cart ridge combinatio n Choose the best combinatio n of cartridges for you r print job: • Everyday pri nting: Use a black ca rtridge along with a tri -color cartridge . • Color photos: U se a photo cartridge along w ith a tri-color cartridge. • Black-and-wh ite photos: Use a gray photo cartridge along with a tri-color ca rtri[...]

If you are repla cing the black, photo, or gray ph oto print cartridge, remove the print cartridge f rom the slot on the right . 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and pho to print cartridges 4. Pull the prin t cartridge toward you out of its slo t. 5. If you are removing the bl ack print c[...]

7. Hold the p rint cartridge with the HP logo on t op, and insert th e new print cartrid ge into the empty cartri dge slo t. Make sure you push the print cartridge i n firmly until it snaps into place. If you are instal ling the tri-color print cartri dge, slide it into the left slot. If you are in stalling a black, photo, or gr ay photo print cart[...]

10. The HP Photo smart prints a t est page, aligns t he print head, and calibrates th e printer. Recycle or discard the page. A success or failure message ap pears. NOTE: If you have colo red paper loaded in the input tray when you align the printer, the alignment will fail. Load unus ed plain white paper into the inpu t tray, and then try th e ali[...]

Related topics •“ Clean th e print cartridges” on page 62 •“ Replace the pri nt cartridges” on page 54 •“ Align the pr int cartridges” on page 61 Check the e stimated ink levels You can easily check the in k supply level to determine how soo n you might need to replace a print cartrid ge. The ink supply level sho ws an estimate of[...]

Related topics •“ Shop for ink supplies” on page 67 •“ Replace t he print cartridges” on page 54 •“ Use the pr int cartridge protecto r” on pa ge 60 Use the print cartridge protector In some countries/re gions, when you purchase a photo print cartridge, you might al so receive a print cartridge protector. In o ther countries/regio[...]

To remove the print ca rtridge from the print cartridg e protector ▲ Press down on the t op of t he print cartridge protect or to release the print cartri dge, then gently remove t he print cartridge out of the print cartridge prot ector. Align the pr int cartridges Aligning the print cartrid ges ensures high-quality output. Th e HP Photosmart pr[...]

3. Click the Device Services tab. 4. Click Align the Print Cartridges . The HP Ph otosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Clean the print cartridg es Use this feature when the se lf-test report show s streaking, white lines through any of the lines of color or when a color is mudd[...]

Make sure you have the following materials available: • Dry foam rubber sw abs, lint-free cloth, o r any soft material t hat will not come ap art or leave fi bers. TIP: Coffee f ilters are lint-free and work w ell for cleaning pri nt cartridges. • Distilled, filtered, or bottled wat er (tap water might cont ain contaminants that can damage the [...]

9. Repeat if nece ssary for the other print cart ridge. 10. Gently close the print cartridge door an d plug the powe r cord into the bac k of the HP Photosmart. Related topics “ Clean th e area around the ink nozzles” on page 64 Clean the are a around the ink nozzle s If the HP Photosmart is u sed in a dusty environment, a small am ount of debr[...]

6. Clean th e face and ed ges around the i nk nozzle area w ith the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink n ozzle area CAUTION: Do not clean the n ozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert t he print cartridge back into the slot. M ake sure you push the print cartridge[...]

TIP: You can purchase an H P Cl eaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that pro v ides everything needed to safely clea n your HP device. For more informatio n, go to: www.shopping.hp.co m/accessories-store/printer . Reduce energy consumption wh en the HP Photosmart is off When the HP Photo smart is off, an amount of energy is stil[...]

10 Shop for ink supplies For a list of prin t cartridge numbers, see the prin ted documentation t hat came with the HP Photosmart. You can also use th e soft ware that came with the HP Photosmart to find out the reorder numb er for all the print cartridges. You can order print cartrid ges online from the HP Web sit e. Additionally, you can cont act[...]

Chapter 10 68 Shop for ink supplies Shop for ink supplies[...]

11 Troubleshooting This section co ntains the following topics: • Troubleshoot ing tips • Hardware set up troubleshooting • Software in stallation troublesh ooting • Print quality troubl eshooting • Print troub leshooting • Memory card troubleshoo ting • CD/DVD print troubleshooti ng • Errors Troubleshooting tips This section co nta[...]

sure the other e nd of the USB cable is plugged into a USB port on your comput er. After the cab le is connected properly, turn the HP Ph otosmart off and t hen on again. • If you are connecti ng the HP Photosmart through a USB h ub, make sure the hub is turned o n. If the hub i s on, try conne cting directly to your computer. • Check other pri[...]

• Do not combine different paper types and paper si zes in the input tray; the entire stack of paper in the input t ray must be the same size an d type. • Store printed phot os under glass or in a st orage book t o prevent bleeding ove r time from high humidity. U se HP Premium Plus photo paper for maximu m performance. Informat ion on print ca[...]

To clea r a paper ja m from the Two-s ided prin ting access ory 1. Turn off the HP Photo smart. 2. Press in the tabs on the left and right side of the Tw o-sided printing accessory. Remove the accessory b y pul ling it away from the HP Phot osmart. CAUTION: Trying to clear a paper ja m from the front of th e HP Photosmart can damage the prin t mech[...]

b . Remove any paper fro m inside the accessory. c . Close the Tw o-sided printing accesso ry cover until it locks into place. 5. Replace th e Two-sided pri nting accessory. Gently p ush the accessory forward until it snaps into place. 6. Turn on the HP Photosmart , and then press OK to continue the curre nt job. To clear a paper jam from the front[...]

4. Press OK to cont inue the current job. Troubleshoot print cartridges If you are e xperiencing problem s with printi ng, you might have a problem with one of the print cartridge s. Do the followin g: To troubleshoot pri nt cartridges 1. Remove the blac k print cartridge from t he slot on the right. Do no t touch the ink nozzles or the copp er-col[...]

4. If the problem persists, print a self-test re port to dete rmine if there is a problem wit h the print cartrid ges. This report provide s useful information a bout your print cartridge s , i ncluding status informatio n. 5. If the self-te st report shows a problem, clean the print cartridges. 6. If the problem pe rsists, clean the copper-colored[...]

To clean the p rint cartridges fr om the HP Phot osmart Software 1. Load lette r, A4, or legal unused plain whi te paper into the inpu t tray. 2. In the H P Solution Cen ter, click Settings , point to Print Settings , an d then click Printer Tool box . NOTE: You can also open t he Printer Toolbox from the Print Pro perties d ialog box. In the Print[...]

7. Clean only the coppe r-colored contacts. Allow the prin t cartridges to dry for approximatel y ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert t he print cartridge back into the slot. M ake sure you push the print cartridge in firm ly until it snaps into place. 9[...]

3. Wait until the print carriage is idle and sile nt, and then lightly press do wn on a print cartridge t o release it. If you are repl acing the tri-color print cartridge, remove th e print cartridge from the slot on the lef t. If you are repla cing the black, photo, or gray ph oto print cartridge, remove the print cartridge f rom the slot on the [...]

7. Hold the p rint cartridge with the HP logo on t op, and insert th e new print cartrid ge into the empty cartri dge slo t. Make sure you push the print cartridge i n firmly until it snaps into place. If you are instal ling the tri-color print cartri dge, slide it into the left slot. If you are in stalling a black, photo, or gr ay photo print cart[...]

10. The HP Photo smart prints a t est page, aligns t he print head, and calibrates th e printer. Recycle or discard the page. A success or failure message ap pears. NOTE: If you have colo red paper loaded in the input tray when you align the printer, the alignment will fail. Load unus ed plain white paper into the inpu t tray, and then try th e ali[...]

Solution: • Make sure the power cord is firmly connect ed to both the HP Photosmart and the power adap ter. Plug the power co rd into a grou nded power outlet, su rge protector, or power strip . 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • If you are using a power stri p, make sure the power strip is on. Or, try pluggin[...]

Solution: You must first inst all the software that came with t he HP Photosmart before connectin g the USB cable. During insta llation, do not plug in th e USB cable until prompted by the onscreen instructions. Once you have instal led the software, connecting your compu ter to the HP Photosma rt with a USB cable is straigh tforward. Simply plug o[...]

Solution: Load paper in the input tray. For more information, see: “ Load pape r” on page 17 Software installati on troubleshooting Use this section to solve any problems you might encounte r while setting up the HP Photosmart software. This section co ntains the following topics: • When I insert th e CD-ROM into my co mputer’s CD-ROM drive[...]

Solution: Check that the HP Photosmart is turned on, and t hen try the USB connection ag ain. To retry the USB con nection 1. Unplug t he HP Photosmart power cord, and then plug it in again. 2. Verify that th e USB cable and power cord are plugged in. 3. Click Retry to retry the connection . If this does not work, continue to the next ste p. 4. Ver[...]

For more information, see: “ Uninstall and reinstall the software” on page 85 The registra tion screen does not appear Cause: The re gistration screen did not launch autom atically. Solution: You can access the registrat ion (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart [...]

1. On the Windows taskbar, click Start , Settings , Control Panel (or just Contro l Panel ). 2. Double-click Add/Remove Programs (or click Uninstall a pr ogram ). 3. Select HP Photosmar t Prin ter Driver Software , and then click Change/Remove . Follow t he onscree n instructions. 4. Disconnect th e HP Photosmart from your computer. 5. Restart your[...]

Cause: The HP Pho tosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The com puter is turned off. Solution: Turn the compu ter on. Cause: The H P Photosmart is not properl y connected to the com puter. Solution: Check the connection from th e HP Photosmart to your computer. Verify that the USB cable is securel y plugged into the USB[...]

If the self-test sho ws a defect, try the following: • Clean th e print cartridges automatically. For more information, see “ C lean the print ca rtridges” on page 62 . • If you are m issing lines when you prin t, clean the elect r ical contacts. For more informat ion, see “ Clean the print cartrid ge contacts” on page 62 . • Replace [...]

Ink is not filling th e text or graphics comple tely Cause: The Pa per Type setting is incorrect. Solution: Change the pap er type setting to match the typ e of paper loaded in the input tr ay. For more information, see: “ Set the paper type fo r printing” on page 29 Cause: The print quality se tting on the HP Photosmart is set too low. Solutio[...]

Use TrueType or Op enType fonts to ensure that the HP Photosmart is ab le to print smooth font s. When selecting a font, look for the TrueType o r OpenType icon. The printout has a hor izontal band of distortion near the bottom of the p age Cause: Your photo image has light blue, gray, or brown hues tha t print near the bottom of the page. Solution[...]

Solution: HP recommends th at you use genuine HP print cartridg es. Genuine HP print cartridges are de signed and tested with HP pr inters to help you easily p roduce great results, time after time. NOTE: HP cannot gua rantee the quality or relia bility of non-HP ink. Printer service or repairs require d as a result of pr inter failure or damage at[...]

Cause: A tri-color or photo print ca rtridge was jarred or handled roughly during installation. Solution: Allo w half an hour for the print cartridge to recover. Cause: There might be fib er or dust built up arou nd the ink nozzle area on the print cartridges. Solution: Check th e print cartridges. If it looks as t hough there are fibers or dust ar[...]

For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 74 . Printouts seem blurry or fuzzy Cause: The paper type i s not suitable for th e HP Photosmart. Solution: Use HP Premium Pap ers or any other paper type that is approp riate for the HP Photos mart. Cause: The Pa per Type setting is incorrect. Solution: Ch[...]

Solution: Make su re the paper is loaded correctly. For more information, see: “ Load full-size pap er” on page 18 Cause: More than one type of pape r is loaded in the input tray. Solution: Loa d only one typ e of paper at a time. Cause: The Two-sided prin ting accessory might not be se curely installed. Solution: Make su re the Two-sided print[...]

Cause: The w rong type of envelope is l oaded. Solution: Do not use shi ny or embossed envelopes o r envelopes that have cl asps or windows. Borderles s printing produces unexpecte d res ults Cause: Printin g a borderless image fro m a non-HP software application produces unexpected results. Solution: Try printing the image from the photo i maging [...]

Solution: If th e HP Photosmart is not properly connecte d to the computer, communication erro rs can occur. Make sure the USB cable is connected to the HP Photosmart an d the computer as shown be low. If the conne ctions are secure, and nothing has pri nted several minutes after you sent a print job to the HP Photosma rt, check the status of the H[...]

Solution: A print job might re main in the queue after it has been cancelled. The cancelled prin t job jams the queue and pre vents the next print jo b from printing. From your computer, open the printer folder and see i f the cancelled job remains in the print queue . Try to de lete the job from the que ue. If the print job rem ains in the queue, [...]

TIP: You can set the HP Photos mart as the defau lt printer to ensure that the printer is auto matically selected when you select Print in the Fil e menu of your different softw are applications. Cause: The computer is not commun icating with the HP Photosmart . Solution: If th e HP Photosmart is not properly connecte d to the computer, communicati[...]

Solution: Turn the HP Phot osmart off and open the prin t cartridge door. Remove any objects that are blocking the pri nt carriage (including any packing material s), and then turn the HP Photosma rt on again. The pages in my document ca me out in the wrong order Cause: The p rint settings are se t to print the fi rst pa ge of your document first. [...]

NOTE: To avoid paper jams, t uck the flaps inside the envelop es. For more information, see: “ Load envelopes” on page 21 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly i n your software application. Solution: To check you r margin settings 1. Preview your prin t job before sending it to the HP Pho[...]

TIP: Some softw are applications allow you to scale the docu ment to fit the paper size currently sel ected. Additionally, you can scale the size of a docu ment from the print Proper ties dial og box. Cause: The p aper is loaded inco rrectly. Solution: If the pape r is misfeeding, it could cause p arts of the document to cut off. Remove the stack o[...]

covering the in k nozzles, carefully remove the tape from the print cartridges. Do not touch the in k nozzles or the co pper-colored contacts. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape Ink is sprayin g the ins ide of the HP Photosmart when I pr int a photo Cause: The b[...]

Solution: Reformat your memory card in your camera or format your memory card in a Windows XP compute r by selecting the FAT format. The HP Photosma rt does not read the memor y card Cause: The card is inse rted backwards or upside down . Solution: Turn the memory card so that the label side is up and the contac ts are facing the HP Photo smart, an[...]

light remains sol id. Removing a memory card while it is bei ng accessed might corrupt information on the card or da mage the HP Photos mart and card. The Attention light bli nks wh en I insert my memory car d Cause: The HP Photosmart has detected an error with the memory card. Solution: Remove and reinsert th e memory card. You might have inserted[...]

on your computer. Afte r the cable is connect ed properly, turn the H P Photosmart off and then on again. For more informati on on setting up the HP Photos mart and connecting it to your computer, see the Setu p Guide that came wit h the HP Photosmart. CD/DVD print troubleshooting Use this section to solve any problems you might encounte r whil e p[...]

Solution: Push the CD/DVD hold er forward into the CD/DVD tray until the l ines on the holder line up to t he white lines on the tray. The end of the holder m arked with arrows goe s into the C D/DVD tray first. Cause: You mi ght have inser ted the CD/DVD hol der back into the storage area. Solution: Re move the CD/DVD holde r from the stora ge are[...]

printable sid e up and reinsert the holder int o the CD/DVD tray until the lines on the holder line up to the whi te lines on the tray. When the H P Photo smart detects the holder, the prompt di sappears. The HP Photosmart doe s not detect a CD/DVD on the ho lder Cause: You inserted the CD /DVD holder i nto the CD/DVD tray with out loading a CD/DVD[...]

DVD tray unt il the lines on the holder line up to the wh ite lines on the tray and try you r print aga in. The HP Photosmart is printing on a no n-printable area of my disc Cause: Your design is not the correct size for t he CD/DVD you load ed. Solution: Make su re the design you are printing is appropriate fo r the size of the media load ed in th[...]

The HP Photosma rt reports a CD/DVD si ze mismatch error Cause: The size of th e CD/DVD currently loade d on the CD/DVD hold er does not match the size you specifi ed when you started the print job f rom the computer. Solution: Cancel the prin t job and replace the CD/DVD currently lo aded on the CD/ DVD holder wi th a CD/DVD that is the same size [...]

Solution: Turn t he HP Photosmart off and open th e print cartridge door to access the prin t carriage area . Remove any objects tha t are blocking the pr int carriage (including any pa cking materials), and then turn t he HP Photosmart on again. Follow th e prompts on the display to continue. Cause: The CD/DVD tray is open. Solution: Close the CD/[...]

Solution: Turn the HP Phot osmart off and open the prin t cartridge door to access the print carria ge area. Remove any objects that are blocking the print carria ge (including any packi ng materials), and then turn the H P Photosmart on again. Follow th e prompts on the display t o continue. Firmware r evision mismatch Cause: The revision num ber [...]

Follow th e prompts on the display to continue. CD/DVD tray open Cause: The CD/DVD tray is open and a pr int job is started fro m the computer. Solution: Close the CD/DVD tray. CD/DVD tray misaligned Cause: The CD/DVD hold er is loaded incorrectly i n the CD/DVD tray. Solution: Re move the CD/DVD holder from the CD/D VD tray and then reinsert the h[...]

holder line up to the wh ite lines on the CD/DV D tray. The end marked with a rrows goes into the CD/DVD tray first. For more information, see: “ Load a CD/D VD” on page 23 Cause: The H P Photosmart prompts you to insert the next disc wh en printing multiple CD /DVDs in a print job . Solution: Remove the CD/DVD hold er from the CD/DVD tray. Rem[...]

line up to the white lines on t he CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK . CD/DVD not found Cause: A pri ntable CD/DVD is no t found in the h older. Solution: Remove the CD/DVD hold er from the CD/DVD tray. Load a printable disc onto the CD/ DVD holder with t he printable side up, an d then p[...]

Error reading o r writing the file Cause: The HP Pho tosmart software coul d not open or save the file. Solution: Check to see if you typed th e correct folder and file name. Unreadabl e files. NN files could not be read Cause: Some of th e files on the inserted memory ca rd are damaged. Solution: Reinsert the memory card in the HP Photosmart or tr[...]

Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your compute r using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing tho s e fi les by using the HP Photosmart So ftware. The copies might not be d amaged. If these solutions do not work, retake the photo[...]

Solution: Remove the memory card and reinsert it in the memory card slot until i t stops. Disconnected Cause: Several sit uations can cause this error m essage to appear. • Your comput er is not turned on. • Your computer is not co nnected to the HP Photosmart. • The software th at came with the HP Phot osmart was not installed correct ly. ?[...]

If more than one memory card is inserted, the At tention light will blink rapidl y, and an error message will appe ar on the computer screen. Rem ove the additional mem ory card to resolve t he problem. Card is i nserted incorrectly Cause: The card is inserted backwards o r upside down. Solution: Turn th e memory card so that the label side is up a[...]

If the file system on the card is corrupt, reformat the me mory card in your digital camera. CAUTION: Reformatting the memory card w ill delete any photos stored on the card. If you have previo usly transferred the photos from you r memo ry card to a computer, t ry printing the photos fro m the computer. Otherwi se, you will need to retake any phot[...]

• Paper mismatch • Wrong paper width Cannot load paper from in put tray Cause: There is not enough pa per in the input tray. Solution: If th e HP Photo smart is out of paper or there are only a few sheets remaining, l oad more paper in the input tray. If there is pa per in the input t ray, remove the paper, ta p the stack of paper against a fla[...]

Solution: Clear the jam. For more information, see: “ Clear paper jam s” on page 71 Cause: The print carriage is bl ocked. Solution: Turn the HP Phot osmart off and open the prin t cartridge door to access the print carria ge area. Remove any objects that are blocking the print carria ge (including any packi ng materials), and then turn the H P[...]

Power and connection messages The followi ng is a list of power- and connection-related error messag es: • Communicat ion test failed • HP Photosmart no t found • Improper shutd own • Two-way com munication lost Communication test failed Cause: The HP Photosmart is turn ed off. Solution: Look at the displa y on the HP Photosmart. If th e di[...]

Solution: If the HP Ph otosmart is not pro perly connec ted to the compute r, communicat ion errors can occu r. Make sure the USB cable is sec urely connected to the HP Photos mart and the computer, as shown b elow. For more information, see: “ Communicat ion problems over a USB connection” on page 69 Improper shutdow n Cause: The last time the[...]

Solution: If th e HP Photosmart is not properly connecte d to the computer, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP Photosmart and the computer, as shown belo w. For more information, see: “ Communicat ion problems over a USB connect ion” on page 69 Print cartr idge messages The followi ng is a [...]

Need alignment or alignm ent failed Cause: The in correct type of paper is loade d in the input tray. Solution: If you have colore d paper loaded in the input tray when you align the print cartridges, the ali gnment fails. Lo ad unused plain white lett er or A4 paper into the input tray, an d then try the alignmen t again. If the alignme nt fails a[...]

Solution: To fi nd support and warranty inf ormation, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on calling for technical support. Cause: You installed ne w print cartridges wh ich might need alig nment. Solution: You mu st align the print cartridges to ensure ex[...]

covering the ink nozzles, care fully remove the tape from the prin t cartridges. Do not touch the ink nozzl es or the copper-colored cont acts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or b oth of the print cartridges are n ot installed or are instal led inco[...]

Solution: One or bot h of the print cartridges is missing. Remove and reinsert the print cartridge s and verify that they are fully inserted a nd locked in place. If the problem persist s, clean the contacts of th e print cartridges. For more information on print cartridges, see “ Trou bleshoot print cartridges” on page 74 . Cause: Protective t[...]

Solution: To find support and warranty i nformation, go to the HP Web site a t www.hp.com/support . If pr ompted, choose your country/region, a nd then click Contact HP for information on calling f or technical support. Print cartridge is not compatible Cause: The in dicated print cartridge(s) a re not compatible wi th the HP Photosmart. Solution: [...]

For more information, see: •“ Replace the print cartri dges” on page 54 •“ Troublesh oot print cart ridges” on page 74 Chapter 11 130 Troubleshooting Troubles hooting[...]

12 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart. This section contains the following topics: • Warranty • Print cartridge warranty inform ation • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • [...]

• Valuable HP Photosmart and troubleshooting informatio n for common problems • Proactive device updates, support alerts, and HP newsgrams tha t are available when you register the HP Photosmart 3. Call HP support. Support options and availability vary by device, country/region, and languag e. Before you call HP support Software programs from o[...]

Phone support period One year of ph one support is available in North America, Asia Pacific, and L atin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa , go to www.hp.com/support . Stan dard phone company charge s apply. Placing a call Call HP support while you are in front of the com p[...]

HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “ Pack the HP Photosmart” on page 135 . HP Korea customer support Chapter 12 134 HP warranty and support HP warranty and s upport[...]

Prepare the HP Photosmart for sh ipment If, after contacting HP support or retur ning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the follow ing items befor e returning your device: • The prin t cartridges • The control pane l faceplate • The power cord, USB cable, and an[...]

If you do not have the original packaging materials, please use other a dequate packaging materials. Shipping damage c aused by imp roper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping l abel on the outside of the bo x. 3. Include the following items in the box: • A complete description of[...]

13 Technical information The technical specifications and international regu la tory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Specifications • Environmental product stewardship progr[...]

Type Paper weig ht Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the ty pe of paper a nd the amount of ink you are using. HP recommends emptying the o utput tray frequently. * Maximum capacity. NOTE: For a complete list of supported media sizes, see the printer driver. Print specific[...]

Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can b e obtained from the HP Web site at: www.hp.com/go/msds Recycli ng program HP offers an incr easing [...]

Disposal of waste equ ipment by users in private hou seholds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicat es that this product must not be disposed of w ith your other household wa ste. Instead, it is y our responsibility to dispose of [...]

This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous sub stance table • Declaration of confor[...]

Notice to user s in Korea VCCI (Cl ass B) compliance stat ement for users in Japan Notice to users in Ja pan about the power cord Noise emis sion statement fo r Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetri eb nach DIN 4 56 3 5 T . 1 9 Toxic and ha zardous substance table Chapter 13 142 Technical informatio n Technical [...]

Declaration of confo rmity (European Economic Area) The Declaration of Conformity in this docum ent complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and addr ess, and applicable specifications recognized in the European community. HP Photosmart D5300 s eries declaration of c onformity DECLARATION OF CON[...]

Chapter 13 144 Technical informatio n Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 137 13 x 18 cm photo paper load 19 2 pages on 1, print 39 4 pages on 1, print 39 4 x 6 inch (10 x 15 cm) borderless photos print 35 5 x 7 inch photo paper, load 19 A A4 paper, load 18 addresses, print 42 after the support period 133 align print cartridges 61 alignment failed 125 print car[...]

L labels load 22 specifications 137 landscape orientation 31 left arrow 6 legal paper load 18 specifications 137 letter paper load 18 specifications 137 load 13 x 18 cm photo paper 19 5 x 7 inch photo paper 19 A4 paper 18 envelopes 21 full-size paper 18 greeting cards 22 Hagaki 20 index cards 20 iron-on transfers 22 labels 22 legal paper 18 letter [...]

clean contacts 62 clean ink nozzle area 64 damaged 126 error message 126, 127 handle 54 incorrect 127 low ink 101 low on ink 124 missing 126 order 67 part names 54 photo print cartridge 59 repl ace 54 store 60 tips 71 troubleshoot problems 74 print quality 30 print settin gs brightness 31 color tone 31 layout 31 orientation 31 paper size 28 paper t[...]

148 Index[...]