ioSafe SoloPRO eSATA/USB 2.0 manual

910 -10920-00 REV 02 Users Manual io Safe ® So loPRO Externa l Hard Drive – eSA TA/USB 2.0 eSATA/USB 2.0 Fireproof Waterproof Data Recovery Service FloSafe Cooling T echnology 3 Year Limited Wa rranty[...]

2 Contents Welcome ............................................................................................................ 3 Precautions ........................................................................................................ 7 Package Contents ....................................................................................[...]

3 Welcome Thank you for pur chasing the ioS afe ® SoloPRO extern al hard drive - the firs t high capacity ext ernal hard drive a vailable with prot ection from fires and floods. For years, ioSafe has contin ued to set the st andard for disaste r proof hardware. The ioS afe SoloPRO bring s our technology forward with an unprecedented co mbination o[...]

4 Copyrights Copyright ioSafe, Inc. 2010. All righ ts reserved. No part of this publication may b e reproduced or t ransmitted i n any form by any me ans, electronic, mechanic al photocopying, reco rding or otherwi se, without prior written con sent. Trademarks All Trademarks m entioned or appe aring in this doc ument are the property of their r es[...]

5 This equipment h as been tested a nd found to comply with t he limits for a Class B digital device, pursuant to Part 15 of the FC C rules. The se limits are designed to p rovide reasonable protection again st harmful interference in a r esidential install ation. This eq uipment gener ates, uses, and can radiate radio f requency energy, a nd if no[...]

6 CE Compliance F or Europe Marking by the CE sy mbol indicate s compliance of t his system to the applicable Council Directi ves of the Euro pean Union, including the EM C Directive (2004 /108/EC) and the L ow Voltage Direct ive (2006/95/EC). A “Declaration of Confo rmity” in acc ordance with the ap plicable directives has been made a nd is on[...]

7 Precautions Please read the pr ecautions listed below. F ailure to do so m ay result in dam age to the device, loss o f data, and voidin g of the warran ty If you are using the Sol oPRO for primary storage (as oppose d to data backup) we stron gly recommend t hat you backup your data. If the SoloPRO has a three-prong p lug, do not plug t he unit [...]

8 Package Contents Included in the p ackage: A. ioSafe SoloPR O external hard dri ve B. AC power Module C. US Power Cord D. USB 2.0 Cab le E. eSATA Cable F. Users guide ( This booklet) G. Attention notice (Not show n)[...]

9 Specifications Dimensions (Inc hes) .......................................................... 5.0W X 7.1H X 11.0L Weight (Lb) ................................................................................................... 15 Interface Transfer Rate USB 2.0 .................................................................... up to 480 Mbps eS[...]

10 System Requirements For Windows: The SoloPRO dr ive is formatte d with an NTFS fi le system, a default f or the Windows OS. For Mac: The Solo is supporte d on Mac’s using the G 3 (or later) or In tel processor. When connecting to a Mac, the SoloPRO dri ve will nee d to be reformatted o nce connected. (See p age 21 - Formatting t he SoloPRO for[...]

11 About USB 2.0 USB 2.0 has a ma ximum interface transfer rate, or bandwi dth, of 480 Mbps (Megabits per sec ond). The performan ce depends o n many factors including: CPU, file system o verhead, num ber of attached US B devices and more. Given these and other f actors, in day- to -day use you can expec t maximum, sustained transfe r rates around [...]

12 About eSATA eSATA, or extern al SATA, is a high performance inte rface that pro vides up to 6x faster transfer rate s than USB 2. 0 (up to 3 Gbits/s ec). It was de veloped to extend the intern al SATA interface to ex ternal devices. eSATA supports hot- swapping by des ign, however, this feature requ ires proper suppor t and setup at the host, de[...]

13 Securing the SoloPRO ( Suggestions) Kensington ® Security Slot For drive security, the SoloPRO is equipped w ith a Kensing ton security slo t, which supports a standard Kensi ngton security c able (sold separately). For more informatio n on the Kensing ton security slo t and available products, visit www.kensingto n.com . Kensington ® Security[...]

14 For Added Security For added securit y, the SoloPRO can be sec ured with a c able and padlock or bolted to a floor. See the pictures below f or suggest ed methods on p hysically securing the Solo PRO .[...]

15 Connecting the SoloPR O to Your Computer Using the USB connection 1. Connect the incl uded power supply to the back of t he SoloPRO . CAUTION! To avoid d amage to the power supply connect or, make sure it is aligned correctly before pluggi ng it into the dr ive. Do not move the drive while it is powered up to a void drive dam age or data loss. a[...]

16 4. Verify that the Driv e Mounts. Before storing d ata on the SoloPRO, the drive must be “mounted” to t he computers operati ng sys tem. This means that t he computers o perating system has recognize d at least one readabl e partition on the drive and established a communication li nk with it. For Windows PC , once the SoloPR O is powered o [...]

17 eSATA Connection For best perform ance and compatib ility with Windows Server and Lin ux , connect the drive to an eSATA host adapter or a built-in external eS ATA connection. Con nect the drive to USB if a sup ported eSATA conne ction is not available. 1. Verify eSATA drivers are p roperly installed. NOTE: You do not need to install special dri[...]

18 3. Connect the included power supply to the SoloPRO. CAUTION! To avoid damage t o the power s upply connector, m ake sure it is aligned corre ctly before plugg ing it into the drive. Do not mo ve the drive while it is powered up to a void drive dam age or data loss. a) Plug in t he AC cord to the po wer supply. b) Plug the sm all end of the powe[...]

19 6. Verify that the Driv e Mounts. Before storing d ata on the SoloPRO, the dr ive must be “mounted” t o the computers ope rating system. T his means that the c omputers opera ting system has recognized a t least one readable part ition on the dri ve and established a communication link with it. For Windows, once the OS b oots, a new dri ve i[...]

20 Disconnecting and Reconnecting the Drive using eSATA eSATA supports h ot-swapping by d esign, however, t his feature requires proper support a nd setup at the h ost, device (drive) , and operating-system level. If not prope rly configured you may have to po wer off your com puter and the SoloPRO before di sconnecting. CAUTION! To avoid d ata los[...]

21 Formatting the Solo PRO for Mac OS The SoloPRO is fo rmatted NTFS an d may not be rec ognized by M ac OS 10.2 and earlier. You may get an alert me ssage which read s: “You have inserte d a disk containing n o volumes that Mac OS can read.” Clic k the ignore button and follow the ste ps below. To chang e the SoloPRO formatting to w ork with y[...]

22 ioSafe Data Recovery Service Terms and Conditions As applicable du ring the Data Reco very Service pe riod and upon v alidated registration of an ioSafe (the Company) product on t he Company's we bsite (www.iosafe.com) , the Company or its contracted par tner will assist the original purchase r for one "data recover y event". Th e[...]

23 The Company's g ood faith attemp ts to restore and recover the dat a in accordance with these terms and conditions shall be the purch aser's sole and exclusive remedy and the Company shall not be liable for a ny damages whatsoever. The Company can not guarantee that any da ta will be rec overable nor can it guaran tee which data f iles[...]

24 Following a Disaster If the SoloPRO is exposed to a disa ster such as a flood or fire, you shoul d immediately call the ioS afe Disaster Respon se Team at 1- 888 -98 4-6723 (US & Canada) or 1- 530 - 886 -1578 (Internatio nal) extension 430. Yo u can also sen d an email to disast ersupport@iosafe.com. T he professionals a t ioSafe can determi[...]

25 3. Report disaster ev ent, and obtain re turn shipping add ress/instructio ns 4. Drain any free wa ter from the ioSaf e device if post-flood 5. Place the ioSafe d evice in a heavy d uty plastic bag 6. Place the bagged ioSafe device in a small cardboard box with a pape r marked with the RMA #, name, phone and a ddress 7. Fill the bottom of a larg[...]

26 ioSafe Warranty If a mechanical or oper able part of an ioS afe malfunctions or breaks down during normal us e, ioSafe will at our o ption, repair or re place said pa rt free for a period of three ( 3) years from the date of purcha se. Extended warrant y service is availa ble by contacting your ret ail seller, or by contacting ioSafe at 1- 530 -[...]

27 ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 2422 Lindbergh St . Auburn CA 95602 Phone: 888.98. IOSAFE (984.6723) Phone: 530.886.1578 Fax: 888.FAX.IOS AFE International Fax: 530. 653.2015 Email: info@iosafe.com Disaster Su pport Phone: 888.98.I OSAFE (984.6723) x430 Phone: 530.886.1578 x43 0 Email: disa stersupport@iosafe.com E[...]