Lucent Technologies Voice Terminal 8411 manual

Lucent T echnologies — formerly the communica tions systems and tech nology units of A T&T DEFINITY ® Enterprise Communications Server Generic 1, Generic 3, and System 75 841 1 V oice T erminal User ’ s Guide 555-230-8 72 Issue 1 May 19 96[...]

Contents i Your 841 1 Voic e Termin al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Pass ageWay Co nnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Connectio n with Ana log Equip ment . . . . . . . . . . . . . . . . . . . . . .[...]

ii Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1 Y our 841 1 V oice T erminal The 841 1 voice terminal is available in two models: the 841 1D, shown below in Figure 1 , has a display; the 841 1B does not have a display . Although th e display on the 841 1D, along with the softkeys and display control butto ns , offers the user valuable added functionality , both models are comprehens ively equi[...]

2 Starting with the upper righ t corner of Figur e 1 and continuing clockwis e: Display (on 841 1D terminal o nly) A 2-line by 24-char acter display . 4 Softkeys (on 841 1D terminal o nly) The four buttons located below the display and label ed with ar rows ( ), corres pond to words o n the display screen. Y ou can use the softkeys along with displ[...]

3 Message light A red light which goes on s teadily when a message has been left for you. Che ck wit h your sy stem m anager to s ee how yo u can retri eve your messag es. Dial pad The standard 12- button pad f or dialing ph one numb ers and acce ssing features. The letters “Q” and “Z” have been added to the a ppropriate dial pad keys fo r [...]

4 V olume control button For adjusting the vol ume of th e follo wing: • The speakerphon e or speaker when a call is in progress using the 2-way speakerph one or 1 -way speaker • The handset receiver level while a call is in pr ogress using the handset • The tone ring er when the speaker is of f and either the han dset is inactive or the tone[...]

5 Figure 2. Bottom View of the 8411 Voice Terminal ! Routing channel Line jack Adjunct jac k Handset jack for l ine cor d and adjunct cord ADJUNCT LINE Kickstand The various com ponents which ap pear on the bottom of the 84 1 1 voice ter minal are shown in Figure 2 and listed and exp lained below . Handset jack This jack is for co nnecting a hands [...]

6 Figure 3. A Rear View of t he 8411 Voice Terminal The Analog Adjun ct jack and the RS-23 2-D jack, shown in Figure 3 , ar e located on the rear of the voice terminal. Analog Adjunct jack This RJ1 1C jack is used for conn ecting an alog equip ment s uch as answering machines , fax mach ines, PC o r lapto p d ata/fax mo dem cards, data sets o r mod[...]

7 The PassageW ay Connection The EIA RS-232 type jack on yo ur 841 1 voice terminal provides you with an interface between the voice terminal and the C OM port on an IBM-compatible p ersonal computer . This interface allows you to access Lucent T echnologies Passage W ay Solution software which yo u can install on you r PC. For more information on [...]

8 PassageW ay Status Indica t ions The 841 1 provides the f ollowing status indica tions next to Butto n #9 for the Passag eW ay connection: 1. A Flash is a repeating pattern o f 500 ms ON an d 500 ms OF F . 2. A Wi n k is a repeati ng patt ern of 750 m s ON and 250 ms OF F . Passag eW ay Stat us Green Light Red Light A T Command Mod e Off On Passa[...]

9 The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 841 1 voice terminal currently has control of the telephone line. Note: If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, I ssue 3, (or later) switch, the red light next to Bu tton #10, the button light th at monitors the Analog Adjunct inter[...]

10 A Quick Look at the Features Here are brief des criptions of b oth voice features and display features that can be used with the 841 1 vo ice terminal. Each de scription includes what each feature does and how you migh t want to use it. Note: You will automatically have the following f eatures on your v oice term in al: Conference, Drop, Hold, M[...]

11 Note: If yo u are a cove ring user , you can use the Cons ult feature, after ans wering a cover age call, to call the principal (th e person for whom yo u are answering calls ) for private co nsultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party . Call Forwarding A[...]

12 Priority C alling Allows y ou to call an extension with a distinctive 3-b urst ring to indicate your call requires immed iate attention. Use when you have impo rtant or timely inform ation for some one. Select Ri ng Allows you t o choose y our own persona lized ringin g patter n for your voice terminal from among eight available patterns. Use to[...]

13 Display Features and Features Used with the Softkeys Note: If yo u are using an 8411D voice terminal (which has a display), yo u can also use up to 12 additional features acces sed with the softkeys and display control b uttons. Your system m anager can tell you which s oftkey features are available to you. Directory Searches for the extension o[...]

14 How to Use the Features The procedu res which appear in the sections, V oice Feature Pr ocedures and Display Featur e Procedur es , give short, step -by-step instr uctions for using each feature. Fo r your conv enience, the features in each section are listed alphabetically . General In str uctions Use the following special instructions fo r ope[...]

15 Conventions Used in The Following Procedures This box represents a call appearance b utton, which is used exclusively for pl acing or rec eiving calls. Th e button has a r ed light and a green status light and is labe led with an extension number (sh own as xxxx x ). and Each of these bo xes represents a button that has a feature assigned to it.[...]

16 Using the D isp lay , Softk eys and Disp lay Control Butto ns If you are using an 841 1D voice terminal (which has a display), the followin g inf orm atio n will help you use the display , th e so ftkeys, and the display control buttons. The softkeys are the f our key s labeled with arrows ( ) located directly below the display . The four disp l[...]

17 The second line on each feature option screen s hows the features y ou can access. T o use any of these features, yo u must press the softkey below the featur e name or abbrev iation. For exampl e, on the feature option screen sho wn above, you can leav e a message for ano ther extens ion to call you ba ck by press in g t h e so ft key below LW [...]

18 Other Softkey Featur es Th at May Be On Y our Display Figure 5 shows the 12 default softkey features, thos e features that can be accessed with the softkeys when the 8411 D voice terminal is initially installed. However , if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) swi tch, the system manager may subs titu te ot her soft[...]

19 Using the Softkeys to Acti vat e a Feature Y our display and softk eys allow you to acces s up to 12 s witch-related features. For example, you may want to use the Priority Calling featu re to call an other extensi on with a distinctive 3-burst ring. Y ou can activate this feature with the softkeys in the fo llowing way: T o access a feature wit[...]

20 V oice Fe ature Procedures Handset and Speaker When placing calls or using the voice features, y ou have the op tion of doing so by lif ting the handset or by pressin g . If your vo ice terminal is set for the Speakerphone f eature, pressing simultaneo usly activates the b uilt-in microphone s o you can p lace and ans wer calls without liftin g [...]

21 T o p r ogr am/ re pr og ram an AD button 1 On a separate sheet of paper , write down the outside num bers, extensions, and /or feature acces s codes you wan t to progr am Note: Each AD button will hold one complete phone number or feature access code. 2 Pick up ha ndset [dial tone ] Note: If you are using the built-in speakerphone, you must eit[...]

22 T o p r ogr am/ re pr og ram an outsi de nu mber , extension, or feature access code in to a personal list 1 On a separate sheet of paper , write down the outside num bers, extensions, and /or feature acces s codes y ou want to progr am as items on your personal lis ts(s) Note: Each ph one number o r feature access code is stored as a separate i[...]

23 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, AutCB , appears on the secon d line of one of the f eature option screens. T o place a call using an AD list button or code 1 Press or or or Dial appropriate AD List code: • List 1 ______ ____ • List 2 ______ ____ [[...]

24 Y ou can access the Manual Exclus ion feature with the softkeys only if your v oice terminal has a display and if the f eature’ s abbreviation, Exc l , appears on the second line of on e of the featur e opti on scre ens. T o cancel Automatic Callback 1 If you are using an 841 1 with a display , press and then press the softkey below AutCB agai[...]

25 Y ou can access the Consult featur e with the softkeys on ly if your voice ter minal has a display and if the feature’ s abbreviation, Cnslt , appears on the s econd line of on e of the feature op tion screens. C a l l C o v e r a g e / C o n s u l t T o answer a call for a coworker fo r whom you ar e a coverage po int 1 Press of incoming call[...]

26 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CFrwd , appears on the second line of one of th e feature option screens. C a l l F o r w a r d i n g A l l C a l l s T o temporarily redirect all calls to an extension or outsid e number of your choice 1 If you ar e us[...]

27 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CPark , appears on the s econd line of on e of the feature o ption screens. C a l l P a r k T o park a call at your extensio n (for ret rieval at an y extens ion) Note: To use the C all Park feature o n an 8411 with dis[...]

28 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, CPkUp , appears on the s econd line of one o f the feature option screens. C a l l P i c k u p T o answer a call placed to a member o f your p ickup grou p when your voice terminal is idle 1 If you are using an 84 1 1 w[...]

29 T o add a call you’ve put on hold to another call you’re connected to 1 Press [dial tone] • Held call light continues to flutter; current call light also flut ters • Y ou are given a new call appearance 2 Press of call on ho ld (f ir st call) 3 Press again • All parties are now conn ected T o drop th e las t par ty a dded to a conferen[...]

30 T o raise or lower the r eceive level volum e of the hand set 1 While handset is o ff-hook, press the V olume control button • T o raise the volum e , press th e right half of the V olume control button labeled ; to lower the volume, press the left half of the V olume control button labeled • If your 841 1 voice terminal has a disp lay , it [...]

31 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, IAuto (for Autom atic Interco m feature), o r IDial (for the Dial Intercom feature) appear s on the second line of one of the feature option screens . T o make a call to yo ur predetermined Au tomatic Intercom partner 1[...]

32 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Last , appears on th e second line of one of the featur e option screens . L a s t N u m b e r D i a l e d T o automatically redial the last nu mber you dialed ( up to 24 di gits) (ext e nsio n, out sid e number , or tr[...]

33 T o leave a message without ring ing a n exte nsi on 1 If you are us ing an 841 1 with a display , pres s and then press the softkey below LW C (while on-hoo k or of f- hook) If your 8 411 do es not hav e a di sp l ay or if LWC is not available on your di splay, press (while on-hook or off-ho ok) or Dial Leave Word Calling access code __________[...]

34 Note: When you are talking on the handset, the Mute feature aff ects the microphone as sociated with the handset rather th an the speakerphon e. This feature has no effect on an extern al speakerphone attached to yo ur voice ter minal. M u t e T o prevent the other party f rom hearing you (T o mute the handset or speaker phone microph one) 1 Pre[...]

35 T o change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you ar e us ing an 8 41 1 with a display , press and then press the softkey below PCall If your 8 411 do es not hav e a di sp l ay or if PCall is not available on your di splay, press 2 W ait for called party to answer Note: If you still receive a ca[...]

36 4 When you hear the desired ringing p attern, press again • Y ou hear confirm ation ton e (two rising tones), and you r new ringing pattern is set • If your 841 1 has a displ ay , it show s the number of th e ringin g pattern you have s elected • Red lig ht next to goes off Note: If yo u receive a cal l, go of f-hook, or lose po wer during[...]

37 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, SAC , appears on the second line of one o f the feature option screens. S e n d A l l C a l l s T o send all calls (except priority call s) immediately to coverage (If your sys tem manager has provided a coverage pat h [...]

38 Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (lis ten and talk) fun ction. Check with your s ystem manager to see which of thes e two features yo u can use. Use the following procedures if you r voice terminal is set for the Speaker (listen-only) featur e. S p e a k e r T o place a call without liftin[...]

39 T o mute th e micropho ne associated with the handset so the other party canno t hear you 1 Press • Red lig ht goes o n and oth er party can not hear y ou 2 Press again to resume talkin g to ot her party through hand set • Red light go es of f and other par ty can hear y ou again T o activate the speaker while usin g the ha ndse t 1 Press ?[...]

40 • If y ou have a di spla y , it sh ows: (There are eight p ossible volume se ttings. On the disp lay, one arrow is the lowest setting, and eigh t arrows is the highest settin g.) Note: The Volum e control does not affect an external speakerphone attach ed to your vo ice terminal. T o prevent the other party from heari ng you Note: I f the Spea[...]

41 Te s t / D i a g n o s t i c s T o test the lights and the display on your voice termin al 1 While on- hook or of f -hook, press and hold • Red lig ht next to g oes on Note: If the red light next to f lashes rather than goes on steadily, it mean s that the voice terminal is no t communicating with the PBX. In such a case, see your system m ana[...]

42 T o sen d present call to another extens ion or out side number 1 Press [dial tone] • Present call is put on hold and green li ght next to th e held call flutters • Y ou are given a new call appearance 2 Dial number that call is to be tran sferred to [ringback tone] • Remain on line and announce call; if no answer or busy , return to held [...]

43 Disp la y Fe at ure Pro cedu re s This section includes the pro cedures for seven display features yo u may us e with the 841 1 voice terminal equipped with a display . Ho wever , note that the display , along with the softkeys and display control bu ttons, can also be u sed for accessing up to 12 softkey features. For p rocedures on using the d[...]

44 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Dir , appears on the second line o f one of the fe ature option screen s. If the Directory f eature is used while any of the (s oftkey) feature o ption screens are dis played, the directory information is displayed for [...]

45 E x i t ( N o r m a l ) T o exit any display feature and return to Normal (call- handling) Mode display 1 Press • Display will sho w call info rmation for active call appearance ✔ Exit Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Inspt , appears on the second [...]

46 Message Retrieval T o see you r messages when your Message light is on (while on-hoo k, off -hook, or on a call) 1 Press 2 Press to s ee first message (and then for each following message) T o return a call to message sender 1 Lift handset 2 Press while any part of message is shown Note: You can also leave your handset on-hook. The speakerphone [...]

47 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, Vi e w , appears on the second line o f one of the f eature option screens. T o exit any display feature and retu rn to no rmal displa y 1 Press • Display will sho w call info r mation for active call appearance S t o[...]

48 Y ou can access this feature with the softkeys only if you r voice terminal has a display and if the feature’ s abbreviation, TmDay , appears on the secon d line of one of the feature option s creens. T o see the number you last dialed 1 Press and then p ress the softkey below Vi e w or , if View is not avai lable on you r display , pres s 2 P[...]

49 T ones and Their Meaning Ringing tones are produced by an in coming call. Feedback tones are those which you hear through th e handset (receiver) or the speaker . Ringing T ones • 1 rin g — A call from another ex tension. • 2 rin gs — A call from outsid e or fr om the attendant. • 3 rin gs — A priority call from another ex tension, o[...]

50 T rou blesho oting Problem Solution A feature doesn’ t work as noted in this guide. 1 R eread the p rocedure and try again. 2 For many featur es you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this f eature is administered on your voice terminal. 4 Y ou may have an old er versio n of Syst e[...]

51 The telephon e doesn’ t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from an other extension to your extens ion. 4 Check the line cord to make certain it is securely con nected at bot h ends . 5 If there is still a problem, s ee your system manager . The li ghts do not go on next to [...]

52 Key Wo rds to Know access co de See feature access code . activate T o b egin or turn on the operation of a feature. attendant Th e person who handles i ncoming and outg oing calls at the main co nsole. AUDIX Audio In formatio n Exchan ge , an o ptional voice ma il and message serv ice which provides coverage for calls to you by r ecording calle[...]

53 on-hook When the handset is left on th e cradle and th e speakerphone is turne d of f. party A person wh o places or answers a call. personal lis t One of the four types of Abbreviated Dial ing lis ts; programmable by the system manager or by you, the user . Contains telephone num bers of yo ur choice, an d stores each of them as a single-digit [...]

54 voice terminal A tel ephone equipped with an array of specifically des igned features (for example, Shift button, Message light, etc.) and fu nction al capabilities that distinguis h it from a convent ional teleph one. Quick Reference Lists[...]

Blind Perf Quick Reference Lists Feature Code ABBREVIA TED D IALING List 1 List 2 List 3 Program CALL FORW A RDING ALL CALLS Cancel CALL P ARK Ans wer B a ck Feature Code CALL PICKUP LAST NUMBER DIALED LEA VE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEA TU RE ACCESS CODES[...]

Blind Perf Abbreviat ed Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscellaneous Description Exten sion Message Attendant AUDIX T runk Codes Description Code * Y ou may have as m any as 3 Perso nal Lists. On System 75 and DEFINITY G3V3 (and pri or) switches, each list can have eithe r 5 or [...]