Mitel 3000 manual

Administrators Manual.[...]

Mitel 3000 Administrator’s Manual Release 6.1[...]

Mitel 3000 Administrator’s Man ual TABLE OF CONTENTS FCC INFORMATION ................................................................................................................ ..... 11 C USTOMER O WNE D C OIN /C REDIT C ARD P HONES .............................................................................. 12 DATA EQUIPMENT .............[...]

Mitel 3000 Administrator’s Man ual AUTOMATIC ANSWER ................................................................................................ 30 TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR EXTENSION ................................................................................................................... 30 HEADSET MODE .[...]

Mitel 3000 Administrator’s Man ual EXTERNAL FORWARDING ......................................................................................................... 43 TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL NUMBER ...................................................................................................................[...]

Mitel 3000 Administrator’s Man ual V OICE M AIL ............................................................................................................................... ...... 60 TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION ........................................ 60 SETTING UP VOICE MAILBOXES ...............................................[...]

Mitel 3000 Administrator’s Man ual CALL WAITING FROM ANOTHER EXTENSION ....................................................... 74 TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE ...................... 74 TO ACCEPT A W AITING CALL ................................................................................... 75 CALL WAITING FROM EXTERNAL[...]

Mitel 3000 Administrator’s Man ual DO-NOT-DISTURB ................................................................................................................. ....... 89 TO SET DO-NOT-DISTURB ON YOUR EXTENSION.................................................. 89 TO CANCEL DO-NOT-DISTURB ON YOUR EXTENSION .....................................[...]

Mitel 3000 Administrator’s Man ual OPERATION WITH A PARENT PBX.......................................................................................... 101 TO PROGRAM PBX ACCESS DIGITS ........................................................................ 101 ADDITIONAL PROGRAMMING OPTIONS ......................................................[...]

Mitel 3000 Administrator’s Man ual PROGRAMMING THE LINE GAIN ON THE T1......................................................... 121 PROGRAMMING DTMF/PULSE DIALING ON THE T1 ............................................ 122 T1 PRI CHANNEL PROGRAMMING .......................................................................... 122 E1 PRI INTERFACE ...[...]

Mitel 3000 Administrator’s Man ual P ROGRAMMING R EFERENCE ........................................................................................................... 135 ACCESSING SYSTEM PROGRAMMING OPTIONS .................................................. 136 SYSTEM SETTINGS OPTIONS .............................................................[...]

Mitel 3000 Administrator’s Man ual FCC INFORMATION Exhibit J - Customer Inform ation This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of t he cabinet of this equipm ent is a label that contains, am ong other information, a product identifier in the format US: LKCPF09BENCORECX. If requ[...]

Mitel 3000 Administrator’s Man ual CUSTOMER OWNED COIN/CREDIT CARD PHONES To comply with state tariffs, the telephone company must be g iven notification prior to connection. In some states, the state public utility commission, public serv ice commission or corpo ration commission must g ive prior approval of conn ection. Data Equipment The table[...]

Mitel 3000 Administrator’s Man ual OEM DEVICES The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any haza rdous voltages wi thin the a ssembly. Adequate separation and restraint of cables and cords must be provided . The circuitry from the certified unit to the telephone [...]

Mitel 3000 Administrator’s Man ual • Routed to a recorded an nouncemen t that can be administered by the CPE user. • Routed to a dial prom pt B. This equipment returns answer su pervision on all DID calls forwarded to the PSTN. Permissible exceptions are: • A call is una nswered • A busy tone is received • A reorder tone is received Equ[...]

Mitel 3000 Administrator’s Man ual Digital Equipment An affidavit is required to be given the telephon e company whenever digital terminal eq uipment without encoded analog content and billing protection is used to tran smit digital signals con taining encoded analog content which are intende d for eventual conversion in to voiceband analog signa[...]

Mitel 3000 Administrator’s Man ual AFFIDAVIT FOR CONNECTION OF CUSTOMER PREMISES EQUIPMENT TO 1.544 MBPS AND/OR SUBRATE DIGITAL SERVICES For the work to be perfor med in the certified territory of (Telco Name) State of County of I , (name) (business address) (telephone number) being duly sworn, state: I have responsibility for the operation and m[...]

Mitel 3000 Administrator’s Man ual D a t e Subscribed and sw orn to bef ore me thi s day of , 20 Notary Public My commission expires: 17[...]

Mitel 3000 Administrator’s Man ual SAFETY REGULATIONS Important Safety In structions When using you r telephone equi pment, basic safety pr ecautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all in structions. 2. Follow all warnings and in structio[...]

Mitel 3000 Administrator’s Man ual  If liquid has been spilled into the product.  If the pro duct has been expos ed to rain or water.  If the pro duct does not operate norm ally by following the operating i nstructions.  Adjust only those c ontrols that are c overed by the operat ing instruc tions because improper adjustment of other [...]

Mitel 3000 Administrator’s Man ual INTRODUCTION SYSTEM DESCRIPTION • The Mitel 3000 is an Integr ated Communications System. It supports all yo ur voice call needs and also provides an optiona l Integrated Data Solution that allows multip le simultaneous Internet sessions an d up to 12 IP extensi ons. • The Mitel 3000 can accommo date up to 2[...]

Mitel 3000 Administrator’s Man ual System Options The following table details the various system options available. Option Capacity Notes CO lines 20 20 Lines total DSL Interface 1 On the Bro adband Module T1/E1 interface 1 Either 24 T1, 23 or 30 Primary Rate ISDN channels Internal LAN 10/100 Base T 4 Port switched hub Supplied on the Broadband M[...]

Mitel 3000 Administrator’s Man ual USING THIS GUIDE This Administrator’s Manual is your guid e to using the Mitel 3000 system. It also explains how to progr am system settings using a Feature Phone. In describi ng the various system feat ures, dialing c odes are given which a re used to activate features wi th standard analog phones. Read Using[...]

Mitel 3000 Administrator’s Man ual FEATURE PHONE There are two Feature Phone, on e with eight and the other with sixt een programm able keys. All of the Feature Phone a re high ly featured display telephon es. They all have a four-line display that contains prom pts, and menus wit h selectable opt ions. Thi s unique menu-driven interface makes th[...]

Mitel 3000 Administrator’s Man ual Sixteen Key F eature Phone with DSS Sixteen Key F eature Phone Scroll/Edit K eys N umeric Keypad Programmable Key s Data Socket and Headset Socket (underneat h) Message Waiting /Ringin g Indicator Scroll/Edit Keys Display Keys Volume Keys 4 Function K eys: Hold Program Message Directory N umeric Keypad Handset M[...]

Mitel 3000 Administrator’s Man ual To adjust the Feat ure Phone Pedestal • The pedestal c an be mount ed on tw o locations on the base of the teleph one. • The locations provide two an gles 20 or 35-degrees. • To remove the pedestal, press the clip down a s shown. • The telephone set can also be wall-mounted. Whe n wall-mount ed, the Feat[...]

Mitel 3000 Administrator’s Man ual Using the Feature Phone Display The Feature P hone displa y presents prompts and i nformat ion. It also provi des selectable options t o assist in activating features. Prompts and Inform ation • Prompts tell you what action to take , or warn of a n incorrect action. For exam ple, an attempt to access the Syste[...]

Mitel 3000 Administrator’s Man ual Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, ar e pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it is indi[...]

Mitel 3000 Administrator’s Man ual Using the Programmable Keys / Li ne Keys There are eight pr ogrammable keys on the eig ht key Feature Phone, 16 on the sixteen key Feature Phone and 32 on the DSS. The k eys on the Feature Phon e are pre-programmed as line keys. Each line key is associated with a “Line”, the first key wit h Line 1, the sec o[...]

Mitel 3000 Administrator’s Man ual Using the Function Keys There are four function keys located directly above the Feat ure Phone di splay. Particular featur es are grouped unde r these keys, as follows: H This key is used to place calls on system hold. When calls are placed on hold using this key, a prom pt “Return To Li ne” is present ed on[...]

Mitel 3000 Administrator’s Man ual CUSTOMIZING YOUR FEATURE PHONE The PROGRAM key accesses the options a vailable to customize your Fe ature Phone settings. To Change th e Language on Your Pho ne Each extensio n can select the display prom pts to be in English, French or S panish. • From your Fea ture Phone, pre ss the PROGRAM key . • Select [...]

Mitel 3000 Administrator’s Man ual Headset Mode When a headset is p lugged in to the headset sock et, it is automatically detected and the option to turn the headset mode on is displa yed on the dis p lay. You can also turn hea dset mode on and off v ia the PROGRAM key . • From your Feature Phone, press the PROGRAM ke y. • Press the Scroll Do[...]

Mitel 3000 Administrator’s Man ual Background Music This feature al lows an exte nsion to ha ve music pl ayed over the speaker of a Feature Phone while the extension is idle. This backg round music is supplied only if there is an extern al music source connected to the system. This background music is disconnected as s oon as the user goes o ff h[...]

Mitel 3000 Administrator’s Man ual USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes ac tivate the system features. The a ctivation of features from a standar d phone is desc ribed thro ughout the m anual. Feature Access Codes List To use a feature, dial the a pprop riate code from the list below. If your [...]

Mitel 3000 Administrator’s Man ual GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an Exte rnal Call • Lift the handset and select a free line in one of the following ways: • Press the line key 1 for line 1, line key 2 for line 2, and so on. (This is applicable only if the Programmable Keys are programmed as lin e K[...]

Mitel 3000 Administrator’s Man ual • Select the extensions to be preven ted from accessing that line. A “ ♦ ” is displayed alongside those extensions that are restricted from accessing the line, and a “ ◊ ” is displaye d alongside th ose extensio ns that have access to the line. Press the speak erphone key to finis h progra mming. N[...]

Mitel 3000 Administrator’s Man ual To Call a n Extension Gro up You can call a ny of the 20 extension groups in one of the followin g ways: • Select the “Int ernal Call” opt ion on the display and select the desire d group from the grou p list whic h is located under “Other” . • Dial the group num ber ( 180 - 199 ) and select “Send [...]

Mitel 3000 Administrator’s Man ual If a number or an incoming call matches a number in the System Speed-Dial list, the name in the list will be displayed. Note: Up to 2 4 digits c an be stored in any locat ion. A na me of up t o ten chara cters, inclu ding spaces, c an be used for each en try. Note: When pr ogramming a speed-di al number, yo u ca[...]

Mitel 3000 Administrator’s Man ual ANSWERING CALLS When the Feature Phon e rings, you can do one of the following: • Select “Answer The Call” on the display. • Lift the handse t. • Press the speakerphone key. From a standard analog telephon e, lift the handset when the phon e is ringing. Ignoring Calls Ringing You r Phone You can ignore[...]

Mitel 3000 Administrator’s Man ual HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that othe r tele phones can retrieve the call or you can return to t he call at a later stage. To Place an Extern al Call on System Hold • While on a CO line call either, press the Hold key, or select “System Hold” on the di[...]

Mitel 3000 Administrator’s Man ual • When the call is answered, press “Transfer”. From a standard analog phone , press the Hookflash key, dial a line access code ( 9, 760-769 ) and when dial tone is returned dial the seco nd number. When the call is answere d replace the handset. Note: Transferring an external call to an external numb er ti[...]

Mitel 3000 Administrator’s Man ual RE-DIRECTING CALLS This allows you to forward a call that is ringing at your Feature Phone. To Re-Direct a Cal l Ringing at Your Extension • When a call is ringing at your Feature Phone, se lect “Re-Direct the call” on the display. • Select a free extension from the extension list presented on the displa[...]

Mitel 3000 Administrator’s Man ual Follow Me The Follow Me feature allows you to set a call forw ard t o another ext ension a fter you have left your extension. • From the Feature Phone answering the calls, press the Scroll Down key (  ) until “Forward” is displayed. • Select “Forward”. • Select “Follow Me”. You wil l be prom[...]

Mitel 3000 Administrator’s Man ual • Enter an internal number if you want to forward all your calls to another extension. • Enter 9 or 760 - 769 foll owed by an external num ber if you want to Forward calls to an external number. A programming option is av ailable to allow both internal and external calls (or external calls only) to be forwar[...]

Mitel 3000 Administrator’s Man ual GROUP FORWARDING This feature allo ws any extension with in a group to forward calls for that grou p. When a forward for the group is set, any call for that group will be forwarded. Calls to individu al exten sions in the group are not forwarded . Setting a Group Fo rwarding fr om a System Phone • From the Idl[...]

Mitel 3000 Administrator’s Man ual CONFERENCE CALLS This feature allows you t o set up a three-way co nve rsation be tween three e xtensions, or between t wo extensions an d a CO line, or between tw o CO lines an d an extensi on. To Set Up an Int ernal Conferen ce • When on a call, press the Scroll Down key (  ) until “Internal Conference?[...]

Mitel 3000 Administrator’s Man ual HANDSET MONITOR When you are on a call using the headset the ha ndset receiver is also turned on. If you wish to disable this facility unplug the handset when the headset is installed INCOMING CALL HANDLING Calls can be prog rammed to ring I ndividual Exte nsions, a Ri ng Group, a Hunt Gr oup, Auto-Att endant or[...]

Mitel 3000 Administrator’s Man ual IMPORTANT: Extensions must be “L OGGED IN” for them to receive hunt group calls. If no extensions are logged in to the hunt group , the call will be diverted to extension 20. The “Hunt Group Timer” determines the length of time that a call rings a phone to an ex tension before going to t he next avail ab[...]

Mitel 3000 Administrator’s Man ual EXTENSION GROUPS Group Programming This option i s used to allocate extensi ons to groups a nd to designate the type of gr oup: a Ring group or hunt group. When a gr oup is programmed, it can be asso ciated with lines, Caller ID numbers an d the Door Phone. If a group i s program med and no l ines, Call er ID nu[...]

Mitel 3000 Administrator’s Man ual OUTGOING GROUPS To Program Lines into Grou ps for Access us ing the Codes 9 or 760 - 769 CO lines can be grouped together in up to 11 outgoing groups. Each outgoing group is associated with a code. These c odes are 9 or 760 - 769 , with grou p 1 being associated w ith 9 , etc. Dialing a code selects a line from [...]

Mitel 3000 Administrator’s Man ual To Set the Automatic Start a nd End Times for Night Service The Automatic “Night Servi ce” feature allows you t o set two time ba nds in each twenty-f our hour interval; the system then autom atically enters “Night Service”. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Sc[...]

Mitel 3000 Administrator’s Man ual AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring direc tly through to an extension provided that they kn ow the extension number of the person th ey wish to contact. A Voice Module must be installed for this feature to operate. When a line programm ed for Auto-A ttendant receives a call, the call[...]

Mitel 3000 Administrator’s Man ual Diali ng # when Li stening to a Me ssage-Only Voice M ailbox The call is presented to the destination set in the Incoming Ringing programming for the CO line. Dialing More than O ne Digit If a valid extension number is dialed and th e extension is free, the phone is rung. If the extension is busy the call is cam[...]

Mitel 3000 Administrator’s Man ual Auto-Attendant Programming Auto-Atten dant can be ena bled on a li ne-by-li ne basis from the programm i ng extensio n. If a call is received on an Auto-Attendant line wh en the voice mail system is busy, the call will ring as a normal call. If the voice m ail system becomes free be fore the call is answered, th[...]

Mitel 3000 Administrator’s Man ual To Change the Ringing Tim e before Cal ls Hear the Aut o-Attendant Greeting You can change th e time that a call will ring before be ing automatically answered by the Auto-Attendant. A different time can be set for da y and night m odes as follows: • From the Pro gramm ing extens ion, press t he PROGR AM key. [...]

Mitel 3000 Administrator’s Man ual COURTESY SERVICE This service is available, w ith a standard greeting, on all systems. If the system is equipped with a Voice Module, you c an custom ize the greeting. When the Courtesy Service fe ature is activated on a C O line, callers to the system are answere d automatically after a programmable period, a m[...]

Mitel 3000 Administrator’s Man ual Press the speak erphone key to finis h progra mming. To Change the Courtesy Language • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programm in g Password[...]

Mitel 3000 Administrator’s Man ual DIRECTORY SERVICES There are tw o types of Di rectory Ser vice provided that prompt callers to the Auto Attendant with a list of names and ext ension numbers. The first is the “Sim ple Directory Service” and the othe r the “Dial Name Directory service”. Only one of the services can be activated on the sy[...]

Mitel 3000 Administrator’s Man ual If there are no names programmed in the Directory the call is presented to the destination set in the “Incomi ng Ringing” programmi ng for the CO li ne. If the user does nothing for 5 second s the call is presented to the destination set in the “Incoming Ringing” programmi ng for the CO l ine. When digit[...]

Mitel 3000 Administrator’s Man ual • Select the “Directory Table” option. • Select the extension and enter the name. Use the keypad to enter the last name usin g 2 to enter A, 22 to enter B etc. A maximum of ten letters can be entered for each nam e. Full na mes need not be e ntered. Matching will take place on the num ber, from one to te[...]

Mitel 3000 Administrator’s Man ual VOICE MAIL Voice mail servi ces are available only on those system s equipped with the optional v oice mail m odule. Up to 40 exte nsions can be allocated voice m ailboxes. T he 20 ring groups ca n also be allo cated voice mailboxes. A further 10 m ailboxes, not associated wi th extensio ns or gro ups, can also [...]

Mitel 3000 Administrator’s Man ual • Press “Confirm”. • Press the speak erphone key to finis h progra mming. From a standard phone dial 9 to select the greetings. Dialing 1 selects the prim ary greeting and dialing 2 selects the alternate greeting. When a greeting is selected dial 1 t o change t he greeting an d speak to rec ord the greet[...]

Mitel 3000 Administrator’s Man ual • Select “Forward to VM” or enter 710 as the extension num ber. • If “Forward On No An sw er” is activated to 710 , the voice mailbox will answer calls unanswered after four rings . • If “Forward When Bu sy ” is activated to 710, calls you cannot receive wil l be answered by the voice mailbox. [...]

Mitel 3000 Administrator’s Man ual To Access Voice Mailboxes • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number ( which is your voice mailbox number). • Enter your voice mail password (1 111 by default) follow ed by #. • You are pre sented with t he Voice Messa ging Control Menu. T he options di splay[...]

Mitel 3000 Administrator’s Man ual Return Call The Return Call feature allows yo u to initiate a call to the caller who left a message in your voice mailb ox. • When you ha ve listened t o a message in t he voice mai lbox select t he “Return Call” option. • The system initiates a call to that number. From a standard a nalog phone di al 0 [...]

Mitel 3000 Administrator’s Man ual • Then dial the following numbers to access your messages: W hile listening to the G reeting • Dial 1 Playback commences at the first message. • Dial 2 For more in formation. • Dial 41 Turn remote notification on. • Dial 42 Turn remote notification off. • Dial 43 To program remote notificatio n. • [...]

Mitel 3000 Administrator’s Man ual REMOTE NOTIFICATION OF VOICE MESSAGES When a user turns remote notification on, a call will be made to th e personal or pager number programmed by the user to notify them that they have received a new voice mail message. The user can set up remote notification to notify them of all new m essages or only those m [...]

Mitel 3000 Administrator’s Man ual Setting up Remote Noti fication to a Pager To program a pager to rece ive the rem ote notification cal l two num bers must be programm ed, the num ber to contact the pager company and the digits that are sent to t he pager com p any once they have answe red the call (dial string). Programmi ng the pager number a[...]

Mitel 3000 Administrator’s Man ual • Select “Retry attempts”. • Enter the value from 2 to 15 an d press “Confirm”. The default value is set at 2. Selecting the Line Group that the Re mote Notification calls are to use The outgoin g line grou p to be used for rem ote notification calls can be changed. • From the Pro gramm ing extens [...]

Mitel 3000 Administrator’s Man ual To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extension. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. [...]

Mitel 3000 Administrator’s Man ual Voice Mail Langua ge Three language op tions are provided for the voice mail: English , French and Span ish. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the Syste[...]

Mitel 3000 Administrator’s Man ual Note: If a call is received w hen the Voi ce Module storage i s full, it will not be possible to store any further messages. In this case, the following standard greeting will be given to the caller: “There is no one available t o answer your c all at this time. If you wish t o contact a particul ar extension,[...]

Mitel 3000 Administrator’s Man ual To Set the Tim e a Call will ring before the System Voice Mailbox Answers • From the pr ogrammi ng extensi on, press the PROGRAM key . • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programm in g Password and select [...]

Mitel 3000 Administrator’s Man ual ADDITIONAL CALL FEATURES Redial Use the Redial feature to re dial the external number you m ost recently dialed. A line is selected automatically and the last ex ternal numb er dialed is re dialed. It is important to note that this feature redials external calls only, calls to other exten sions are not redialed.[...]

Mitel 3000 Administrator’s Man ual To pick up a call that is on hold in lin e 2, dial #502 from the extension you want to p ick the call from. Note: If the Mitel 3000 is in PBX mode, this feature will not work. To Pick up an External Incoming Call • Select “External Call Pick-Up”. Note: This feature will not work for internal calls. From a [...]

Mitel 3000 Administrator’s Man ual To Accept a Waiting Call If another extension pr esents you with Call Waiting, this will be indicated on your display and you will hear the Call Waiting tone, provided your extension is not protected again st Call Waiting tones. • Select one of the opti ons presente d on the di splay. Note : If you ignore the [...]

Mitel 3000 Administrator’s Man ual From a standar d analog telep hone, “Barge -In” is activat ed by diali ng the code 7 09 followe d by the extension number. To Program extensions allowed to barge-in In default no extensi ons are pr ogrammed to activate “Barge-In”. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press [...]

Mitel 3000 Administrator’s Man ual Operator Services You can choo se to use a n operator wi th the M itel 3000 tel ephone system . For example, the operat or can transfer internal and external callers to in ternal extensions. To call the operator • Dial the code ( 0 ) for the operator’s extension. • Diali ng 0 from an ex tensio n rings grou[...]

Mitel 3000 Administrator’s Man ual Note: Only Feature Phone can displa y messages. A standard analog telephone will not receive any indication t hat a mess age has been set on the extensi on it is cal ling. From a standard analog telephone, the cod e is 729 . When you ha ve dialed 729 , dial di gits 1 - 8 to select the required message, and hang [...]

Mitel 3000 Administrator’s Man ual • Press the Scroll Down key (  ) until “PSTN Programming” is displayed. • Select “PSTN Programmi ng”. • Press the Scroll Down key (  ) until “Caller ID Detection” is displayed. • Select “Caller ID Detection”. • Select the Lines that have the Caller ID service enabled. The lines yo[...]

Mitel 3000 Administrator’s Man ual • The name, num b er (they toggle on the display for 2 seconds) a nd time of the last three calls receive d are displayed. • If the call was answered, the display will show an “A” on the right-hand side of the record. If the call was not answe r ed, the “A” will not be display ed. • If an “R” i[...]

Mitel 3000 Administrator’s Man ual To Program an Ex tension fo r use with a Publi c Address Amplifi er An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier. • From the pr ogrammi ng extensi on, press the PROGRAM key . • Press the Scroll Down key (  ) until “System Programming” is d[...]

Mitel 3000 Administrator’s Man ual To make an Announcement ove r a Public Address System If there is a Public Addr ess (PA) system connected to your Mitel 3000, an y extension can make an announcement ove r the PA system. • From the Idle Menu, press the Scroll Down key (  ) until “Paging ” is displayed. • Select “Paging”. • Selec[...]

Mitel 3000 Administrator’s Man ual Single Extension Page The Single Extension Page feature allows you to ca ll and speak over t he speaker of an individual Feature Phone. If the Feature Phone is page-pro tected the call will fail. • From the Idle Menu, press the Scroll Down key (  ) until “Sing le Extension Page” is displayed • Select [...]

Mitel 3000 Administrator’s Man ual • Enter the System Programming Pass word an d select “Extensions”. • Press the Scroll Down key (  ) until “Manager / Assistant” is displayed. • Select “Manager / Assistant”. • Select the assistant extension. When selected, th e menu chang es to allow you to select the manager extension(s).[...]

Mitel 3000 Administrator’s Man ual To Program a Ke y to Call the Assistant’s Extension Directly With this feature set, the m anager can call the assistant, while the assistant’s extension is idle, by pressing the key. Also, the ma nager can see the status of th e assistant’s extension from the key light. It is on steadily if the extension i[...]

Mitel 3000 Administrator’s Man ual Note: When enabli ng or dis abling the LC R feature, t he new setti ng does not take immediat e effect. There can be a delay of up to 1 minute for the setting to take effect. Note: To program L CR Codes whe n a T1 or T1 PRI interf ace card is i nstalled see p age 129 . Least-Cost Routing Activated Automatica lly[...]

Mitel 3000 Administrator’s Man ual Entering Account Codes - Optional Mode Entering the c ode prior to making a call When Account Codes is pr ogrammed, t he Feature Phone’s idle me nu has the pr ompt “Enter Acc ount Code” dis played . • Select “Enter Account Code”. • Enter a four-digit code. • A free line is presented and dial tone[...]

Mitel 3000 Administrator’s Man ual PBX MODE The Mitel 3000 can be set, through System Progr amming, to operate in either PBX or Key System mode. The switch works in Key System mode by de fault. When PB X mode is s elected, a number of chang es are mad e to the op eration of the system. Line Appe arances on Feature Phone Keys Line keys programmed [...]

Mitel 3000 Administrator’s Man ual DO-NOT-DISTURB If your extension is set to “Do-Not- Dist urb”, anyone trying to call you w ill receive a busy (engaged) tone. If the person trying to contact you has a Feature Phon e, “Do-Not-Disturb Enabled” will appear on its display. “Call Back” and “Reminde r Call” are the only incoming ringi[...]

Mitel 3000 Administrator’s Man ual To Unlock Your Extension • Select “Unloc k The Extensi on”. This display op tion only appears when th e extension is locked. • Dial your t hree-digit l ock passwo rd. (The de fault lock password is 123 ). Press the speak erphone key to finis h progra mming. From a standard analog phone dial 713 followed [...]

Mitel 3000 Administrator’s Man ual TONE PROTECTION As described on page 74 , extensions can present a busy extensio n with a call waiting tone, provid ed the busy extension is not protected agains t receiving call-waiting tones. By de fault, all extensions are protected against receiving Call Waiting tones, except extensio n 20. However, you can [...]

Mitel 3000 Administrator’s Man ual SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signa l can be required if you are us ing certain network services on stan dard CO lines, or if your Mitel 3000 is connected to anothe r telep hone system (PBX) via on e of the line interfaces. The Hookflash feature allows you t o se nd a hold signal forward on the[...]

Mitel 3000 Administrator’s Man ual MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you ca n choo se between supplying music, a tone, or silence to the caller. The music source can be inte rnal, in which case it is integrated i nto the system and cannot be changed, or extern al, in which case an external source must be co nnected to[...]

Mitel 3000 Administrator’s Man ual • Select “Name Programming”. • From the ext ension me nu, select the ext ension you want to nam e and enter t he name as de scribed on page 27 . Up to ten characters (including s paces) can be e ntered for each name. • When the name is entered, select “Confirm”. Yo u will be presented with the exte[...]

Mitel 3000 Administrator’s Man ual • When enteri ng a code, an add itional opti on is given on the displ ay of your Feature Phone . This option is the “Any” key, which, when selected, inserts th e symbol “X” into the ne xt character of the code (number) you are entering. The symbol “X ” will represen t any number (1 to 0). • Selec[...]

Mitel 3000 Administrator’s Man ual Note: Numbers on an extension’s Personal Sp eed-Dial list cannot override the Clas s-of-Service restriction of the extension. POWER FAILURE OPTIONS To Provid e Battery Backup Your Mite l 3000 can be equippe d with an optional Bat tery Back up Unit (B BU). When equipped, full operation of the Mitel 3000 is prov[...]

Mitel 3000 Administrator’s Man ual USING A DOOR PHONE You can eq uip your M itel 3000 with an opt ional Door Phone. T he Door Pho ne has a butt on which, when pressed, ring s at program med exten sions, and has a mi crophone/speaker for comm unication. With a Door Phone installed in your reception area, anyone v isiting your premises can call whe[...]

Mitel 3000 Administrator’s Man ual • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the Syste m Programm ing password a nd select “Extensi ons”. • Press the Scroll Down key (  ) until “Open Door Restriction” is displayed. • Select “Open Do or Restri[...]

Mitel 3000 Administrator’s Man ual CALL LOGGING Your Mitel 3000 system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffe r can be o utput to the S erial Port as requ[...]

Mitel 3000 Administrator’s Man ual • Select the extensions who se calls are not to be logged. The selected extensions will be indicated with a “ ♦ ”. Press the speak erphone key to finis h progra mming. To Set the Ca ll Logging Int erfac e Speed • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key [...]

Mitel 3000 Administrator’s Man ual OPERATION WITH A PARENT PBX You can co nnect the Mit el 3000 to a parent PBX via its line interfaces. You can prog ram any of the 11 out going gr oups to wor k with a paren t PBX. Whe n programm ing the outgoing groups as PBX groups , PBX access digits and the num ber of digits in a PBX extension number are ente[...]

Mitel 3000 Administrator’s Man ual ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voi ce Module a nd Courtesy Ser vice prom pts can be program med to be in Engli sh, French or Spanish. The default language is Eng lish. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System P[...]

Mitel 3000 Administrator’s Man ual TO PRESENT LINE NAME (LINE NAME PROGRAMMING) This feature allows a PSTN line to present a name of th e line to an exten sion. Wh en a call is pr esented to an extension on that line the top line of the display will read "Call for XXX", where XXX is the name Programmed for that line. NOTE: If this feat [...]

Mitel 3000 Administrator’s Man ual TO CONFIGURE DISCONNECTED EXTENSIONS The system assumes that all available e xtension interfa ces have devices c onnected to them . If an extension interface does not have a de vice connecte d, ensure co rrect system operation by disconnect ing the exte nsion interface in System Programming. • From the Pro gra[...]

Mitel 3000 Administrator’s Man ual • Select either “Extension Lock Pas sword”, or “Voice Mail Password”, o r “System Voi ce Box”. • If you selected “Extension Lock Password”, the ex tension menu will appear. Select an extension and its extension lo ck password will appear on th e display. • If you selected “Voice Mail Pass[...]

Mitel 3000 Administrator’s Man ual TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION You can pro hibit indi vidual extensions from activating External Forwa rd, External Transfer an d External Conference. (These features set up so-called trunk-to-trunk calls). • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Dow[...]

Mitel 3000 Administrator’s Man ual TO CHANGE RINGING FROM 50 TO 20 HZ This optio n allows the ringing frequency t o be change d from the default 50 Hz to 20 Hz on indivi dual extensions . • From the Pro gramm ing extens ion, press t he PROGR AM key. • Select “System Programming”. • Enter the System Programming Pass word an d select “E[...]

Mitel 3000 Administrator’s Man ual SEND SPECIFIC DID This feature allows the user to determine whether or not to send their individual MSN or DDI number t o the netw ork when making a n outgoi ng call. T he Call ing Party Number In formati on Element will contain no number co mponent by default for all outgoing calls ex cept, where the user has s[...]

Mitel 3000 Administrator’s Man ual • Press confirm . • If there is a c onflict “Invalid” is displayed a nd another num ber must be entere d. • Repeat this procedur e for all required options. Press the speak erphone key to finis h progra mming. Note: The “Misc. Exten sions” opti on covers “Gro up Numbers” an d “Phantom M ailbo[...]

Mitel 3000 Administrator’s Man ual General Rules fo r Flexibl e Numberi ng: If you select “ Confirm” without m aking an ent ry, the top l ine of the display chan ges to _ _ _ _ to allow the entry to be made. If you make an invalid entry “Invalid” sho ws on the top line of the d isplay. Enter num ber length 3-4 -Confirm -Exit Key 3 or 4 an[...]

Mitel 3000 Administrator’s Man ual SIP CALLED NUMBER ROUTING If the SIP DI D or DNIS service is prov ided by the service provider the calls can be routed to extensions or groups based on the called number received. (Bef ore programming any DID or DNIS number, the SIP VoIP Trunk has to be pro gramme d from the Broadband m odule, please refer o n h[...]

Mitel 3000 Administrator’s Man ual When digits match the local area code table, the PBX will allow to dial a 7 digit number in areas with one local calling code. When you dial a 7- digit number the local area code is autom atically pre-pended. To use 7-Digit Dialling y ou can onl y program one local code. A table of 40 three-digi t codes i s prov[...]

Mitel 3000 Administrator’s Man ual trunk call, or when a call is forwarded or transferred to the public network. Programming Tone Dialing On standard C O lines on Mi tel 3000, t he Tone dial ing option is program med. If y ou program me Tone dialing off then Pulse dialing is set. • From the Pro gramm ing extens ion, press t he PROGR AM key. •[...]

Mitel 3000 Administrator’s Man ual Caller ID Detection Note: For this featur e to operate, it also needs to be enab led by your network prov ider. Programmin g Caller ID Detection On standard CO lines on the Mitel 3000, the “Caller ID Detection” option is programm ed. The system can then detect when Call er ID inform ation is being sent fr om[...]

Mitel 3000 Administrator’s Man ual Break Supervision This CO type of line should be programm ed if your line is supervised. This means that the exchange will send a signal to the called party if t he caller party did not hang up. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System [...]

Mitel 3000 Administrator’s Man ual Programming System Timers You can set various timers from the programming extension to suit your requirements. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the Sys[...]

Mitel 3000 Administrator’s Man ual Auto Attendan t Da y The time a call to the auto attendant, when the system is in day mode, will ring before the auto attendant answers the call. System Voice mailbox delay The time a call to the auto attendant, when the system is in night mode, will ring before the auto attendant answers the call. System Voice [...]

Mitel 3000 Administrator’s Man ual T1 (RBS) T1/E1 PRI INTERFACE The system can be equippe d with a T1/E 1 card to provide up t o 24 T1 R obbed Bit Si gnaling (RBS) channels, 23 T1 Prim ary Rate ISDN (PRI) channel s or 30 E1 PRI Chann els. The pr ogramm ing and set up options avail able on the T1/ E1 PRI inte rface are described below. By default [...]

Mitel 3000 Administrator’s Man ual • Select “System Programming”. • Enter the System Programming Password and select “Li nes”. • Press the Scroll Down key (  ) until “ T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS) • Select “Framing”. • Two options a re presented “D4 Super frame” or “Exte nded Supe rf[...]

Mitel 3000 Administrator’s Man ual • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programming Password and select “Li nes”. • Press the Scroll Down key (  ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS) • Select “Line[...]

Mitel 3000 Administrator’s Man ual • Select “E&M”. • Select the service type. • The list of Start Types is presented. • Select the required Start Type. The default is W ink Start. When DID Service Type is selected three Start Types are a vailable. Immediate. Win k. Dial Tone. • Enter the System Programming Password and select ?[...]

Mitel 3000 Administrator’s Man ual Programming DTMF/Pulse Dialing o n the T1 Either DTMF of Pulse Dialing can be selected for the T1 channels. • From the pr ogrammi ng extensi on, press the PROGRAM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System P[...]

Mitel 3000 Administrator’s Man ual • Press the Scroll Down key (  ) until “T1 Chann els” is displayed. • Select the “PRI (ISDN) ” option. • Select the “Line Build Out” option. • Select the required option from the d isplay. The default set ting is -7.5 dB. Note: This option is presented for both the T1 (RBS ) and the T1 PRI[...]

Mitel 3000 Administrator’s Man ual Accept on Busy The switch can be confi gured to accept calls offere d from the network for busy extensions or groups or to reject those calls. Here the use r ca n c hoose to set the general ca se as "Accept" or "Reject" on busy. If "Individual MSN" is se lected all the programmed DD[...]

Mitel 3000 Administrator’s Man ual Equipped Lines programming wh en Trunk Type T1 ISDN is programmed The number of ISDN B-cha nnels avail able is set in t he Equipped Li ne Programming. In t his case lines 1-23 are the B-channel s and Lines 24-27 are any CO lines install ed, IP Trun ks 1, IP trun ks 2 are any IP trunks installed. • From the Pro[...]

Mitel 3000 Administrator’s Man ual INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE If the interface is programmed as Trunk Type T1 the n each programm ed T1 line is treated as a separate line and the lines are presented as Line 1 - Line 24. If CO Li nes are equi pped then t hey are num b ered from Line 25 - 28. Each T1 line c an be pro gramm[...]

Mitel 3000 Administrator’s Man ual If the switch is equipped with a E1 PRI and some CO line s/IP Trunks then “Incom ing Ringing” is programmed as follows: - • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. ?[...]

Mitel 3000 Administrator’s Man ual INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED If the T1 lines are programmed as E&M, Loop Start or Ground Start then all the lines are shown when “Incoming Calls Only” is selected. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programmin[...]

Mitel 3000 Administrator’s Man ual OUTGOING GROUPS Outgoing groups programming when T1 is p rog rammed Individual T1 channels ca n be programmed into t he diffe rent line gr oups. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System[...]

Mitel 3000 Administrator’s Man ual • Enter an output code (Up to 9 dig its). This is the code that will be inserted before the telephone nu mber that the user dials. This code can be us ed to select a specific telephone com pany. • Select the preferred or exclusive option. • If “Exclusive” is selected, the calls can onl y be sent on the[...]

Mitel 3000 Administrator’s Man ual System Voice Mailbox Progra mming wh en a PRI is pro gramm ed System voi ce mailbox i s programm ed as follows: • From the pr ogrammi ng extensi on, press the PROGRAM key . • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the Sys[...]

Mitel 3000 Administrator’s Man ual • Press the Scroll Down key (  ) until “CID / ANI Table” is displayed. • Select “CID / ANI Table”. • Select an Index Nu mber (001 - 200). • Enter the caller telephone number. • Press “Confirm”. • Enter the name to be asso ciated with the number. • Press Confirm . • Select the optio[...]

Mitel 3000 Administrator’s Man ual DISPLAY OF CALLING / CALLED NUMBERS The Calling number, if available via ANI or Caller ID, is presented on all incoming calls. If a name is associated with the number in the CI D/ANI table the name is used. If there is no name in the CID/ANI table and a name is associated with the nu mber in the system speed dia[...]

Mitel 3000 Administrator’s Man ual PRESENTATION OF LINES ON THE SYSTEMPHONES Programmed systemphone keys in Key system mode The systemphone keys are pro grammed with Lines 1-8 in th e case of the eight key set and Lines 1-16 in t h e case of the sixteen key set. If the switch is programmed with a T1 interface pressing Line 1 will select the first[...]

Mitel 3000 Administrator’s Man ual PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the indi vidual user’s requirements. You access the se programming options via the PROGRAM key on the Feature Phone. The following screens show what appears when t h e PROGRAM key is press ed. The me nu options [...]

Mitel 3000 Administrator’s Man ual Accessing System Programming Options System Pro grammi ng options can al so be prog rammed via a Feature Phone. However, the Feature Phone must be conne cted to the exte nsion that is programm ed as the programming extensi o n. By defa ult, the Programmi ng extension is extensio n 20. You access all System Progr[...]

Mitel 3000 Administrator’s Man ual System Settings Options If “System” is selected, th e following screens appear: 1. 2. Select Option - Language - Time And Date - Change Password Select Option - Programmin g Position - Night Servic e - Music On Hold 3. 4. Select Option - Line Key Light - Change Gre etings - Call Logging Select Option - Timer[...]

Mitel 3000 Administrator’s Man ual The following table lists the available System options, with their defaults, if applicab le. Feature De fau lt Notes Language Englis h See page 102 . Time and dat e XX:XX xx-xx-x x See page 92 . Change password • Syste m Password • Speed Dial Password 1111 0000 See page 102 . See page 37 Programming position[...]

Mitel 3000 Administrator’s Man ual Caller ID List • Sto re all calls • S tore un answere d calls Stores unanswered calls See page 80 . Class codes • Table 2 • Table 3 • Allowed Table • Restricted Table Not programme d See page 94 . Local Codes Table of Local dialing co des Not Programm ed See page 111 . Reset Options • Reset to defa[...]

Mitel 3000 Administrator’s Man ual Extensions Settings Options withou t a T1 /E 1 PRI module installed If “Extensions” is selected the options av ailable when a T1/E1 PRI Module is not installed are: 1. 2. Select Option - Name Programming - Restriction Classes - Tone Protect Select Option - Page Protec tion - Open Door Restriction - Personal [...]

Mitel 3000 Administrator’s Man ual The following table lists the available “Ex tension s” options, with their defaults, if applicable. Feature Default Notes Name program ming None program med See page 93 . Restriction classes • Day class-of-service • Night class-of-service All extensions in Class 1. See page 95 . Tone Protect Extensions d[...]

Mitel 3000 Administrator’s Man ual Lines Settings O ptions If “Lines” is selected, the follo wing screens appear: 1. 2. Select option - Equipped Lines - Group progr amming - Incoming ringing Select option - Outgoing Restriction - Incoming Calls Only - Outgoin g Groups 3. 4. Select option - PBX Gro up - LCR Codes - LCR Timebands Select option [...]

Mitel 3000 Administrator’s Man ual The following table lists the available “Lines” options, w ith their defaul ts, if applicable. Feature Default Notes Equipped Line s All Lines e quipped See page 103 . Group Progra mming • Ring Group • Hunt Group Groups 1 wi th first 8 extensions , groups 2 - 20 wit h extension 20 only See page 48 . Inco[...]

Mitel 3000 Administrator’s Man ual Index 50 to 20 Hz ..................................................... 107 AA Dial Time ................................................. 117 Accept a Waitin g Call ......................................75 Accept on Busy ..............................................124 Account Codes ...........................[...]

Mitel 3000 Administrator’s Man ual Flexible num bering......................................... 108 Forward All .................................................................41 Busy .............................................................. 42 Follow Me .................................................... 42 No Answer......................[...]

Mitel 3000 Administrator’s Man ual Reversal on Answer........................................ 115 Reversal on Idle .............................................. 113 Reverse cadence ............................................. 107 Ring Back ......................................................... 74 Ring Group ..................................[...]

Mitel 3000 Administrator's Manual PN LR2736.06200-2[...]

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