Mitel 4015 manual

User Guide[...]

Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mite l Networks or any of its affiliates or subsidiaries. Mitel Networ ks and its affiliates [...]

-i- Contents ABOUT YOUR PHONE 1 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 2 Adjusting the viewing angle 2 Changing Handsets 4 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 5 Speaker Volume Control 5 Display Contrast Co ntrol 5 Feature K eys 5 Language Change 5 MAKING AND ANS[...]

-ii- CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - I Am Here 12 Call Forward - End Chaining 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 USING ADVANCED FEATURES 14 Account Codes 14 Callback 15 Call Park 15 Call Pickup 15 Campon 16 Do Not Disturb 16 Overrid[...]

-1- ABOUT YOUR PHONE The SUPERSET 4015 has eigh t fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE , REDIAL, , ) a n d s e v e n personal keys with built-in statu s indi cators. The personal key on the bottom left is always your Prime Line; th e remaining personal keys can be programmed as Feature, Speed Ca ll, or Line App[...]

-2- TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolon g ed use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it mo re comfortable to use a heads et. See the section on headset usage el sewhere in this g[...]

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-4- Changing Handsets Your SUPERSET 4015 tele phone is compat ible with several specialty handsets. To remove the handset ship ped with your set from the handset cord: 1. Bend a paper clip to produce approx imately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the si de[...]

-5- Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or . Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press or . Display Contrast Control To adjust the Display Contrast while your set is idle: z Press or . Featur[...]

-6- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the number, - OR - Press a Speed Call key - OR - Press REDIAL . Answer a call z Lift the handset. - OR - Press the flashing Line appe ar ance key and lift the handset. Redial To redial the last number that y[...]

-7- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2. Press # until "P[...]

-8- Speed Call - Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial 58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess Hold between digits to create a one- sec[...]

-9- CALL HANDLING Hold To place a call on Hold: z Press Hold . To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Ho ld at another station: z Press the flashing line key. - OR - Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press T[...]

-10- Conference To form a Conference when a two-party call is al rea dy in place, or to add another party to an existing Conference: 1. Press TRANS/CONF . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF . To leave a Conference: z Hang up. Conference Split To Split a Conference and speak pr ivately with the original [...]

-11- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-I nt redirects internal calls after several rings if you[...]

-12- Call Forward - I Am Here To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press # until "Call Forwarding?" appears. 3. Press * . 4. Press # until "I'm Here?" appears. 5. Press * . 6. If a number is alre ady programmed, p ress * . 7. Press * . 8. Dial the extensio n number of the [...]

-13- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the ha[...]

-14- Messaging - Callback To leave a Callback Message on a te lephone when you hear busy or ringback tone: z Press MESSAGE . To respond to a message waiting condition on your telephone: 1. Press MESSAGE . 2. Do one of the following:  To call the message sender, press # .  To erase the message, press * . USING ADVANCED FEATURES Account Codes T[...]

-15- Callback To request a Callback when you reac h a busy or unanswered station: z Press the Callback feature key. To answer a Callback: z Lift the handset. To cancel a Callback: 1. Lift the handset. 2. Dial *1# . 3. Dial the number of the called station. 4. Hang up. To cancel all Callbacks: 1. Lift the handset. 2. Dial #1 . 3. Hang up. Call Park [...]

-16- Campon To Campon to a busy station: z Press the Wait feature key. To retrieve a call when you hear Campon tone: z Press the Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5 . 3. Dial the number of th[...]

-17- Direct Paging Direct Paging allows you to page a pa rty through their tele phone speaker. If the paged party has Off-Hook Voice An nounce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. Lift the handset. 2. Dial *37 . 3. Dial the exte nsion number. 4. Speak to the dialed party after the [...]

-18- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch (PN9132-800-500-NA/9132-800- 501-NA) must be insta lled in the dedicated headset jack (the jack nearest the fron t of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the q[...]

-19- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extension number of the paging party, u[...]

-20- USING MLPP Multi-Level Precedence and Preemption (MLPP) facilitates emergency communications for the military. MLPP enables au thorized users to specify a precedence level when making a call, and to preempt calls with a lower precedence level. To make a precedence call: 1. Dial the precedence access digit (a number between 2 and 9). Wait for d[...]

-21- To answer a precedence call: If your telephone is idle and you re ceive a call with a precedence level hi g he r than routine, you will hear the MLPP precedence ring . If your telephone has a display, it will indicate the pr ecedence level of the incoming call. 1. When you hear the MLPP precedence ring (short ring, very short pause, short ring[...]

-22- FEATURE ACCESS CODES Save Last Number **79 Repeat Last Number Saved *6* Personal Speedcall - Invoke 58 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store 67 Call Hold - Remote Retrieve **1 Conference Call Split *41 Cancel Call Forwarding Follow Me - Remote **77 Call Forwarding - End Chaining 64 Cancel Call Forwarding [...]