Mitel 5212/5224 manual

USER GUIDE[...]

3300 ICP 7 . 0[...]

-i- Contents ABOUT YOUR PHONE 1 Elements of Your Phone 4 Selecting Menu Options 7 Using Your IP Phone in Remote Mode 7 About Feature Access Codes 7 For Users on Resilie nt 3300 ICP Systems 8 5224 IP Phone Line Interface Module 8 TIPS FOR YOUR COMFORT AND SAFETY 8 Don't cradle the handset! 8 Protect your hearing 9 Adjust the viewing angle 9 CUS[...]

-ii- MAKING AND ANSWERING CALLS 13 Make a call 13 Answer a call 13 Emergency Calls 14 Phonebook (5224 IP Phone only) 16 Redial 16 Redial 16 Speed Call Keys 17 Speed Call 18 Handsfree Operation 19 Auto 20 Group Listen 20 CALL HANDLING 21 Hold 21 Mute 21 Transfer 22 Conference 22 Conference Split 22 Add Held (5224 IP Phone only) 23 Swap 23 Call Forwa[...]

-iii- USING ADVANCED FEATURES 31 Account Codes 31 Attendant Call Hold - Remote Retrieve 31 Call Park 32 Call Pickup 33 Campon 33 Do Not Disturb 33 Override 34 Paging 34 Direct Paging 34 Direct Paging - Handsf ree Answerback Enabled 35 Direct Paging - Ha nd sfree Answerback Disabled 37 Reminder (5224 IP Phone only) 38 Headset Operation 39 Headset Op[...]

-1- ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal di splay (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ri ng/mes[...]

-2- The 5212 IP Phone[...]

-3- The 5224 IP Phone[...]

-4- Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character li quid crysta l display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifyin g callers. When you are using the Superkey menu interface, prompts and feature information appear on the display scr[...]

-5- Feature Function 5 Fixed Function Keys Give you access to the follow ing phone functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navi g atin g throu g h Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. z (CANCEL) : ends a call wh en pressed during the call, an[...]

-6- IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Co ntrol Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores hands et operation. Ring/Message indicators Feature F[...]

-7- Selecting Menu Options Because the 5224 IP Phone offers soft keys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, pr ess *, 0 and # on the ke ypad. For example, if options *=YES 0=DEFAULT #=NO appear and you [...]

-8- For Users on Resilient 3300 ICP Systems If durin g a call, you hear two beeps repeated every 20 second s it means that your phone is switching to a second ary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again afte r you hang up. If yo[...]

-9- Protect your hearing Your phone has a control for ad j ustin g the volume of the handset receiver or headset. Because continuous expos ure to loud sounds can contr ibute to hearing loss, keep the volu me at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in th e dedicated headset [...]

-10- CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No sof t key until "Ringer Adjust?" appears. 3. Press * or the Yes sof t key twice. 4. Press ( UP ) or ( DOWN[...]

-11- Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).[...]

-12- Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes pr ogramming quick and easy. For mor e information on using the Desktop To ol, please contact your System Administrator. NOTE : You can only use the key on the 5212 IP[...]

-13- Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Lan guage?" appears. 3. Press * or the Yes sof tkey. 4. Press * or the Change soft key. 5. Press # or the No sof t key until the desired language appears. 6. Press * or the Yes sof tkey. MAKING AND ANSWERING CALLS Make a call [...]

-14- Emergency Calls Warning for emergenc y number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: z Emergency Call Routing NOT programmed z Emergency Call Routing programmed Caution: [...]

-15- To make an Emer g ency Call usin g the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL . 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROU TING PROGRAMMED Note: This procedure is[...]

-16- Phonebook (5224 IP Phone only) To use Phonebook: : z Press (SUPERKEY) . Press the Yes softkey when "Phonebook?" appears. z Enter the last name of the desi red party, as follows:  For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For exampl e, if the letter C is required,[...]

-17- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press ( SUPERKEY ). 2. Press # or the [...]

-18- Speed Call – Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial *58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess ( HOLD ) between digits to create a[...]

-19- Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must pro g ram Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called pa rty answers. Your phone's Handsfree microphone and Handsfr ee speaker transmit and rece[...]

-20- Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Ans wer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following:  To enable Auto-Answer, press the TurnOn softkey.  To disable Auto-Answer, p[...]

-21- CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at anot her phone, do one of the followin g: z Press the flashing li ne key. z Dial **1 and the number of the station that placed the call on Hold. Mute Mute lets you temp[...]

-22- Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following:  To complete the Tr ansfer, hang up.  To announce the Tr ansfer , wait for an answer , consult, and han g up .  To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: [...]

-23- Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in[...]

-24- Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the followi ng forwarding options: z Always redirects all in co mi ng calls regardless of the state of your telephone. z B–Int redirects internal calls wh en your telephone is busy. z B–EXt redirects external calls when your telephone is[...]

-25- To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof tkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following:  On a 5212 IP Phone, press * ( Change ) and th[...]

-26- Call Forward - Remote (I'm Here) To forward calls from a remote st ation to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof tkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes sof tkey. 6. On a 52[...]

-27- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Forced (5224 IP Phone only) To force an incoming call to be forwarde[...]

-28- Messaging - Advisory Advisory Messaging enables you to sele ct a notice that appears on your phone display to inform people visiti ng your desk of your whereabouts. Select from a variety of advisory me ssages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press ( S[...]

-29- Messaging - Callback To leave a Callback Message when yo u hear busy or ringback tone: z Press ( MESSAGE ) or, on a 5224 IP Phone only, press the Callback softkey. To respond to a message waiting co ndition on your 5212 IP Phone: 1. Press ( MESSAGE ). 2. If a password is requir ed, dial your password. 3. Do one or all of the following:  To [...]

-30- On a 5224 IP Phone only, you can set, chan g e, or clear a password (up to 7 digits, not including 0): 1. Press ( SUPERKEY ). 2. Press the No softkey until "Set Pa ssword?" appears. 3. Press the Yes softkey. 4. Do one of the following:  To enter a new password, enter your password.  To change or clear your password, enter your [...]

-31- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial **3 . 3. Dial the Account Code digits. 4. Press # . 5. Press ( CANCEL ). To enter an Account Code during a call on a 52[...]

-32- Call Park The Call Park feature allows you to place a ca ll in a special ho ld state . You, or someone else, can then retrieve the call from any extension in the system. After parki ng the call, the sy st em can automatically connect you to pagi ng equipment so that you can announce the call to the requested party. To park an active call: 1. D[...]

-33- Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pi ckup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6 . 3. Dial the number of the ringing station. Campon To Campon to a busy station[...]

-34- Override To use Override when you encounter busy or Do No t Disturb tone: z Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker.[...]

-35- Direct Paging - Handsfr ee Answerback Enabled When you receive a Direct Page, Ha ndsfree Answerback automatically establishes a Handsfree ca ll on your phone after a single burs t of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator en ables Handsfree An swerback, you can choose to turn i[...]

-36- To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: z Press either ( SPEAKER ) or ( CANCEL ). Note : When the Handsfree Direct Pa ge call ends, the MUTE key light returns to the state it was in before the call was established. Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is flash[...]

-37- Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answer back and you can also turn it on or off on your phone. To turn Hand sfree Answerback off, see "Direct Paging – Hand sfr ee Answerback Enabled" el sewhere in this guide. When Handsfr ee Answerback is d isabl ed on your phone and you[...]

-38- To end a Direct Page call, do one of the following: z Hang up the handset to end a handset c all. z Press ( SPEAKER ) to end a Handsfree call. z Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. Reminder (5224 IP Phone only) To program a Remind[...]

-39- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing li ne key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: z Press the (MUTE) key. Th[...]

-40- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch must be installed in the dedicated head set jack on the ba ck of the phone. Installation will disable your handset microphone. Disconnectin g the headset at the jack or at the qu ick–disconnect plug restores handset operation.[...]

-41- Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey un til "Music?" appears. 3. Do one of the following:  To turn the musi c on, press the TurnOn softkey.  T[...]

-42- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extension number of the paging party,[...]

-43- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your system administrator. To start recording while on a 2–party call: z Press the Record Call key. (See Featur[...]

-44- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediately assumes all your speed dials, features keys, call forwardi ng setup, and line appearances – even your language preference[...]

-45- To log out of Hot Desking 5224 IP Ph one (the phone must be idle): 1. Press the HotDesk soft key. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone withou t logging out from the first one, the system will automatically deactivate your profil[...]

-46- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non–malicious ca ll may result in fines or other penal[...]

-47- Call History Call Histor y k eeps track of the n ames (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. Once enabled on your phone by yo ur system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature [...]

-48- To return a call: 1. Display the call you want to return. 2. Do one of the following:  If the call is internal, and th e caller name is known, press * or the Call sofkkey. For unknown numbers, the Call option is not displayed.  If the call is external, and you norm ally need to precede external calls with a digit such as 9, it is likel y[...]

-49- Night Answer Office telephone sy stems are often plac ed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Tr unk Answer From An y Station (TAFAS) code to answer calls ringing the ni ght bell. If permitted by system programming, you can put your phone[...]

-50- Release Release lets you disc onnec t from an attempted Call T ransf er or Conference Call without han g in g up the handset. Release is useful when you enc ounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release fe ature key or the Release softkey. Mobile Extension Mitel Mobile Extensi[...]

-51- LINE INTERFACE MODULE MODE Make A Call To make a call using the Li ne Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: z When making external calls over the Line Interfac e Module line, a prefix (e.g. 9) is not required. z If your[...]

-52- To answer a waiting Line Interface Module call, or to return to the original Line Interface Module ca ll, do one of the following: z Press and release the hookswitch. z Press ( CANCEL ). z Press the Line Interf ace Module key. Hold a Call To put a current call on hold to an swer an incoming Line Interface Module call: z Press the flashing Line[...]

-53- FAILOVER MODE Make A Call To make a call using the Line Inte rface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Inte rface Module line during an IP connection failure: z Lift the handset. IP FAIL:[...]

TM , ® T r ademark of Mit el Net works C orporati on. © C o py r i ght 20 0 6 , M i t e l N et w o r ks C or p o r at i o n . All righ ts rese rved.[...]