Mitel 5360 manual

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page iii 5360 IP Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Most o[...]

Page iv Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Answering Calls Lift the handset, or press (S p eaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you d[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page v Notice This guide is rel eased by Mitel Networks Corp orat ion and provide s information neces sary to use the 5360 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mention ed may re[...]

Page vi Mitel ® 5360 IP Phone Use r Guide – Issue 2, February 2011 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or ma king test calls to emergency numbers:  Remain on the li[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page vii Power Requirement s The IP phone requires any one of the fo llowing power supplies:  Mitel 48-volt DC Ethernet power adaptor 100- 240 vol t AC 50-60Hz (ES), part number 50005301  An industry-standard IEEE 8 02.3af Power over Ethernet (PoE) power supply unit  IEE[...]

Page viii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. W ARNING When using your IP p hone equipment, basic safety prec autions should al ways be followed to redu ce the risk of [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page ix Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to[...]

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Content s Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page xi Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page xii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page xiii Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using System Speed D ial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page xiv Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Conference Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page xv Hunt Group s 73 Logging in to ACD Hunt Group s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3 Logging out of ACD Hunt Group s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 1 Getting S tarte d Getting Star ted Wel c o m e The instructions in this guide are for using the Mitel 536 0 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Qui ck Reference Guide located at the beginning of this guide is an overview of freq uently u[...]

Getting Started Page 2 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 5360 IP Phone Features The 5360 IP Phone is shown here. 1 See “ Phone F eature Descriptions ” below for more information about the phone fe atures. 1. This image is an example of how your phone may be programmed. 1 1 8 1 2 1 5 1 6 1 7 1 9 1 10 1 3 1 4 1 1 – Ha[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 3 Getting S tarte d Phone Feature Descriptions The following sections descri be default configurations. Y our IP phone may be programmed differently . Contact your system administrator for more in formation. See “5 360 IP Phone Features” on page 2 for phone feature locations. Han[...]

Getting Started Page 4 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Indicator signals are described in the following table. Indicator Sign als Description Rapidly flashing Y ou have an incoming call. Slowly flashing Y ou have a waiting message or callback message. On Y ou are on a call or using a feature. Off Y our IP phone is idle.[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 5 Getting S tarte d Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Dialp ad Buttons Use the dialpad buttons to dial phone numbers, enter feature co des, and to enter characters when using features that requir[...]

Getting Started Page 6 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Programmable Buttons The 5360 IP Phone has 42 self-labeling pr ogrammable keys using a touch-screen d isplay (three page s of 14 each). Each phone has th e follo wing buttons that are programmed by the system administrator and cannot be reprogrammed; how ever , you [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 7 Getting S tarte d Phone Signals The 5360 IP Phone has several audio and visu al signals to indicate feature activity . The following are a few helpful tips:  Lit or blinking buttons indicate call or feature activity .  All phone button lamps illuminate at the same time [...]

Getting Started Page 8 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 V iewing the Phone Information Y ou can use the phone to view system o r phone informa tion. T o vie w system information: 1. Press (Applications). 2. Press Settings , and then press About 5360 IP Phone . The About menu appears. 3. Press X (Close) to exit the About [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 9 Getting S tarte d Using the 5310 IP Conference Unit Y our IP phone can use the 5 310 IP Conference Unit (shown below) for full -duplex, advanced IP conferencing. Use the Conferen ce Controller touch screen to turn the Conference Uni t on or off, to adjust the volume or to put the C[...]

Getting Started Page 10 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Muting the Conference Unit Y ou can mute the Conferen ce Unit so tha t co nversation or noise near th e Conference Unit cannot be heard by indi viduals being conferen ced. T o m ute the Conference Unit: Press Mute . Placing the Conference Unit in Presentation Mode [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 1 1 Getting S tarte d Using the Line Interface Module (LIM) The LIM is an optional device th at adds an analog phone line capability to your IP phone. In the event of a network failure, the IP phone can be confi gured to use the public switched telephone network (PSTN) to p rovide co[...]

Getting Started Page 12 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Making and Answering Calls Using the Analog Button T o make a ca ll using the Analog line: 1. Lift the handset. 2. Press the button you p rogrammed as Analog Line . ANALOG CALL appears. 3. Dial the number . T o ans wer a Call using the analog line: 1. Lift the hand[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 13 Getting S tarte d Making and Answering Call s Using t he Failover Mode T o make a ca ll using the analog line during an IP connection failure: 1. Lift the handset. IP F AIL: ANALOG CALL appears. 2. Dial the number . T o answer a call usin g the analog line during an IP connecti on[...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 15 Personalizing Y our Phone Personalizing Y our Phone This chapter describes features you can use to personal ize your IP phone. Adjusting the V iewing Angle Y ou can tilt the IP phone stand for a be tter view of the buttons and display . T o a djust the viewing angle: 1. T urn the [...]

Personalizing Y our Phone Page 16 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Changing V olume Levels Y ou can change the following vo lume levels:  Ringer (alerting tone)  Handset  Headset  Background music  External speaker Y ou must be using the feature to change th e volume level. For example , if [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 17 Personalizing Y our Phone Changing the Language Y ou can change the language in which phone prompts and ap plications appear. Supported languages are American English, British Eng lish, Canadian French, and Mexi can S panish. The system can support up to four language s at one tim[...]

Personalizing Y our Phone Page 18 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Changing the T ext Size on the Display Y ou can contro l the size of the text that appe ars on the display for programmable buttons. This enhancement does not apply to the text size that ap pears on the display for the menu buttons. T ext size op tions in[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 19 Personalizing Y our Phone Using the Screen Saver The IP Phones include an embedded screen saver that you can config ure for your display . By default the screen saver image is disabled. W hen your IP phone ente rs screen saver mode, only the IP phone’s backlight dims. T he 5360 [...]

Personalizing Y our Phone Page 20 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 V iewing Call History Y ou can use the Ca ll History application to disp lay a list of the calls that you have missed, made, and answered. The list shows your most recent 50 call s. After the 50-call limit has been reached, the oldest call record is repla[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 21 Personalizing Y our Phone Deleting Call Records Y ou can delete in dividual call reco rds or all calls of a certain type. T o delete an individual call record: 1. Press the Call History icon ( ) located on the Gadget Sidebar. 2. Press the button to the left of the call to display [...]

Personalizing Y our Phone Page 22 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Cutomizing Y our Cont act List Y ou can use the People applic ation on the 53 60 IP Phone to add, delete, and edit contact names and numbers. Y ou can also dial an yone on your contact list from the People application. The People window displays up to ei [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 23 Personalizing Y our Phone S pecifying Audio Feedback Options The Audio Feedback setting allows you to ad just the volume of the audio feedback as well as the error beeps, and enable or disable the settin g. The error beep volume in the phone is related to the volume of th e speake[...]

Personalizing Y our Phone Page 24 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using the Dialp ad Buttons to Enter Characters Y ou can use the dia lpad butto ns to enter text or numbers for features such as Do-Not-Disturb (see pag e 69 ) and S tation Speed Dial (see pa ge 3 8 ). The following are guidel ines when entering dialpad ch[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 25 Personalizing Y our Phone The following tables show the dialpad characters for the Canadian French and Mexica n S panish languages. Dialp ad Characte rs — Canadian French Number of Times Dialpad Button is Pressed Butto n 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - /,.; ( ) & +[...]

Personalizing Y our Phone Page 26 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labele d, which mean s the button lab els automatical [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 27 Personalizing Y our Phone Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference. Out side Line Access Codes Extension Numbers Default Feature Codes The following table l[...]

Personalizing Y our Phone Page 28 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Answer Ringi ng Call 33 351 Automatic IC Access – On/Off 33 361 Automatic T runk Access – On/Of f 33 360 Automatic Trunk Answer 34 350 Background Music – On/Off 30 313 Barge-In 77 386 Call Forward – All Calls 47 355 Call Forward – If Busy 47 357[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 29 Personalizing Y our Phone Message – Delete Message 68 368 Message – Leave Inter-station Message 67 367 Message – View Messages 68 365 Microphone Mute – On/Off 43 314 Page 71 7 Page Receive – On/Off 71 325 Program Buttons 26 397 Program S tation Passcode 63 392 Programmab[...]

Personalizing Y our Phone Page 30 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational confer en ce calls) through the external speaker . T o turn on or turn off background music: Dial[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 31 Personalizing Y our Phone Switching Keymap s Keymaps are the default button assignments on your IP pho ne. Y our system administrator may have programmed an al ternate keymap, allowing you to switch between keymap assignments. Contact your system administrator for more information[...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 33 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answ er and place inte rnal and external ca lls and how to use related features. Answering Calls Y our IP phone may be preset to automatically answer incoming interna l calls in Han[...]

Answering and Placing Calls Page 34 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Redirecting Calls Y ou can redirect calls to another extension or external numbe r . If you have a 5360 IP Phone, you can use the menu buttons to redirect calls to the fo llowing destinations:  SEND TO V -MAIL : Sends the call directly to your voi[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 35 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls When dialing an emergency nu mber (91 1 U.S. or 999/1 12 Europe), you do not have to press the Outgoing button or enter the Outgoing Call[...]

Answering and Placing Calls Page 36 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Placing Internal Calls Internal calls are calls placed to other extensi ons in the system. Internal calls are assigned to the Intercom (IC) button on y our IP phone. Contact your syst em administrator for a list of extension numbers. T o pl ace an inter[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 37 Answering and Placing Calls Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the Outgoi ng button, an unli t Call Key button, or ente r the Outgoing Call access code ( 8 is the default code). 2.[...]

Answering and Placing Calls Page 38 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Sp eed Dial Y ou can use sp eed dial to q uickly dial stored phone numbe rs. S peed-dial nu mbers are either stored in the system (System S peed Dial), or in your IP phone (S tation S peed Dial). Using System S peed Dial Y our system administrator[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 39 Answering and Placing Calls Dialing St ation Speed-Dial Numbers T o dial a St ation Speed-Dial numb er: Do one of the following:  Dial 382 , and then enter the St a tion S peed Dial bin ( 0 to 9 ). The system dials the number .  Press (Up) or (Down) to scroll through t[...]

Answering and Placing Calls Page 40 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Assigning Speed-Dial Number s to Programmable Buttons Y ou can assi gn S tation or System Speed-Di al numbers to your programmable buttons. T o program a St ation Spe ed-Dial button: 1. With the handset on-hook, dial 397 . PRESS THE BUTTON TO PROGRAM ap[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 41 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory S earch (ID S), which is similar to the “text on 9 keys” (T9) predictive sea rch feat[...]

Answering and Placing Calls Page 42 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 T o search for a directory name or feature: 1. Dial 307 , and then press one of the following:  1 for the IC directory .  2 for the Outside directory .  3 for the Feature directory .  The Directory menu button ( IC , OUTSIDE , or[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 43 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can use H andsfree Mode to activate the speakerphone. T o use Handsfree Mode : With the handset on-hook, dial 319 . HANDSFREE MODE ON appears. Dial 319 again to turn Hands[...]

Call Features Page 44 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Placing Calls On Hold Y ou can place calls on either Individual Hold or System Hold .  Individual Hold : Places an internal or external call on hold at your IP phone.  System Hold : Places an external call on hold in the system. Y ou can then pi ck up the[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 45 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 51 for more information. T ransferring Calls to Other Extensions T o tr ansfer a call to a nothe[...]

Call Features Page 46 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number. T o display your user info rmation: Press (Special), and then dial 300 . V iewing Caller ID Information If you are curren[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 47 Call Features Forwarding Calls Y ou can use Ma nual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forward ing options. T o use Manual Call Forwardin g: 1. Press the Forward button followed by the menu button[...]

Call Features Page 48 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incomi ng calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. T ypically , your d[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 49 Call Features The following call types do not follo w Dynamic Extension Express:  Hunt group calls  Hunt group announcement/overflow calls  T ransfer recalls, Hold re calls, Conference recalls, a nd Attendant recall s Using the Handoff - Push/Pull Feature Dynamic[...]

Call Features Page 50 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Receiving Message W aiting Indications If your main extension receives a message wait ing indicat ion (MWI) fr om voice ma il or the system’s st ation messaging feature, the MWI is propagated (as applic able) to your other internal associated destinations. If any o[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 51 Call Features Placing Ad Hoc Conference Calls Y ou can pla ce a Ad Hoc 1 conference call with up to three internal or external parties (for a total of four parties, including yourself). T o pl ace a conference call: 1. While on the first call, press the Conference button to place [...]

Call Features Page 52 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Ending a Conference and Placing all Parties on Hold Y ou can end a conference and place all con ference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. T o end a conf erence and pla ce al l parties on Indi[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 53 Call Features Using Meet-Me Conferencing The Meet-Me Conferencing fe at ure allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an interna l user , as is the case when using the system’s traditional “ad hoc” co nfe[...]

Call Features Page 54 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Joining a Meet-Me Conference Y ou can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). T o join a Meet-Me Confere nce: 1. Dial (or ask to be transferred to) the Conference Assistant extension numb[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 55 Call Features Using Record-A-Call Y ou can use R ecord-A-Call to record a n ongoing call as a mailbox message. 2 Y ou can then retrieve the message from your voice mailbox. T he Record -A-Call feature stays active after the other party hangs up, so you can add to the recorded call[...]

Call Features Page 56 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Call Logging Y our call logs are records of yo ur most recent missed, received , and dialed calls. A maximum of 20 entries are stored in each call lo g. 3 Y ou can use Call Logging to:  View rec ent call activity .  View caller ID information. ?[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 57 Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator . Y ou can use programmable button s as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensio ns)[...]

Call Features Page 58 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Hot Desking The Hot Desking feature allows users to sha re phones or temporarily move to other pho nes and yet maintain their personal identity and preferred phone configuration se ttings. If your administrator has set you up with a Hot Desking Profile, you can[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 59 Call Features Using the Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided configuration portal that pr ovides easy-to-use, remote access to the following pho ne configuration options:  Dynamic Extension Express (se[...]

Call Features Page 60 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Accessing the Config uration Assist ant Follow the instruction s below to access the Configu ration Assistant. T o a ccess the Configura tion Assistant: 1. Access the Configuration As sistant extensio n number from inside or outside the system by:  dialing it f[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 61 Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. T o cha nge the DND settings us ing Configuration Assistant: 1. Access the Configuration Assistant as described in “Accessing the Configuration Assistant[...]

Call Features Page 62 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Managing Meet-Me Conferencing Access Codes See “Using Meet-Me Conferencing” on page 53 for more information about Meet-Me Conferen cing. T o create a n ew Meet-Me Conferen ce access code: 1. Access Configuration Assistant as described in your existing phone user [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 63 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section. Configuration Assistant offers an enhanced, voic[...]

Call Features Page 64 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following:  Call your DISA number (pro vided by your system administrator). If necessary ,[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 65 Call Features Changing Y our St ation Passcode Y ou can use Remote Programming to change the station (phone) passcode. See page 59 for details on setting up a pa sscode for your extension. T o change your station p assc ode using Remote Progra mming: 1. Do one of the following: ?[...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 67 Messages Messages This section describe s the following system messaging features :  Inter-st ation messages : Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to cont act the p arty who left the message. The (Message) button a[...]

Messages Page 68 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 V iewing and Responding to Messages When you have waiting messages, the (Messag e) button and Message/Ring Indicator fl ash and the display shows the number of waiting message s. The display shows new messages as follows:  Inter-station messages sent by other in ter[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 69 Messages Using Do-Not-Disturb (DND) Y ou can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external cal ls. The following table shows the 20 defau[...]

Messages Page 70 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals you w ith eight short tones and your display shows the message, even if you are on a call. The following [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 71 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may use page zones to preve nt announcements from transmitting through every phone in the system. Each page zone contains a different comb[...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 73 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can ei ther be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hu[...]

Hunt Group s Page 74 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt g roup one at a time. T o log out of one or more ACD hunt group: Do one of the following:  Dial 328 to log out of all of your ACD h unt groups. The display sh[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 75 Hunt Group s Other Hunt Group Features The following features can be used by ACD or UCD hu nt groups. Requesting Agent Help Y ou can use Agent Help to request h elp from a des ignated “Ag ent Help Extension” (usually your supervisor) during a call. When your request ca l l rin[...]

Hunt Group s Page 76 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Hunt Group Supervisor Features The following features can be used by h unt group supervisors only . Accepting or Rejecting Agent Help Calls Supervisors can acc ept or reject Agent Help call s. T o accept an Agent Help r equest: Answer as usual. Y our microphone is aut[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 77 Hunt Group s Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor and/or barge in on a call: 1. T o use the spe akerphone: While on hook, di al 321 . Y ou hear a confirmation tone. ENTER EXT TO MONIT OR appears. T o use the handset[...]

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Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 79 Cordless Devices Cordless Devices Y ou can use the cord less handset and cordle ss headset to move aro und within your office or adjacent offices. The cordless headset and handset are optional ac cessories, ordered separately . For more information, contact your system administrat[...]

Cordless Devices Page 80 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Cordless Module The cordless module is shown he re. Handset and Headset Combinations The following combination s of corded and cord less headset and handset are supporte d on the 5360 IP Phone:  Corded handset only  Corded handset and corded headse t ?[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 81 Cordless Devices Pairing the Cordless Module and Devices Before using the cordless handset or headset, each device must establish communication with the cordless module using a procedure called pairing. T o pair a cordless device: 1. Ensure that the battery of the cordless dev ice[...]

Cordless Devices Page 82 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Using a Cordless Device as a Remote Control When not being used to talk, the cordless handse t/headset buttons can a ct as a remote contro l device to change display contrast, volume , an d mute settings on the host IP phone. Fo r example, in a remo te handsfree c[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 83 Cordless Devices Cordless Handset The cordless handset, shown below provid es office mobility , allowi ng you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordle ss handset contains a chargeable battery that charges in the handset[...]

Cordless Devices Page 84 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Answering Calls The following instructions descri be how to answer a call. T o answer a call: Do one of the following:  Lift the cordless handset.  If the handset is already out of the cr adle, press the hookswitch button on the handset. Hanging Up If [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 85 Cordless Devices Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while addi ng the convenience of hands-free operation . When not in use, the cordless he adset sits in the headset char gin[...]

Cordless Devices Page 86 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Cordless Headset LEDs There are two LEDs associated with the cordless headset:  Blue – Indicates the operational status of the head set  Green – Indicates the status of the electrical charge of the battery The handset is blinking, w hen the LED is [...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 87 T roubleshooting Troubleshooting The following sections can help you solve problems that you may be ex periencing with you r IP phone. T roubleshooting to pics include:  Contact Information : Information about system administrator cont acts.  Error Messages : Error mes[...]

T roubleshooting Page 88 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 T roubleshooting T ip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou can often correct problems that you ma y be experienc ing by resetting th e IP phone to the default settings. See “Resetting the IP Phone to the D[...]

Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 89 T roubleshooting When I try to use the Dynamic Extension Express – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF . The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the follow ing may have occurred:  Y ou tried to us[...]

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Index Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Page 91 Symbols 5310 IP Conference Unit, using 9 5360 IP Phone Features 2 A About Your IP Phone 1 About Your Phone 1 Account Codes, using 42 ACD Hunt Group Wrap-Up Timer, stop ping 74 ACD Hunt Groups logging in 73 logging out 74 Agent Help accepting or rejecting 76 requesting 75 Age[...]

Index Page 92 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Conference Calls adding a party to 51 dropping out of 51 ending 52 placing 51 transferring 51 Conference Controller Application, accessing/exiting 9 Conference Party, adding 51 Conference Unit On and Off, turning 9 Conference Unit Volume, adjusting 9 Conference Unit, muting [...]

Index Page 93 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 F Feature buttons 5 canceling 5 codes, using 27 Feature Buttons 5 Features to Programmable Buttons, assigning 26 Forwarding Calls 47 G Gadget Sidebar 3 help 31 Gadget Sidebard call history 3 people 3 Group Listen, using 55 H Handoff - Push/Pull, using 49 Handset 3 off-hook 7[...]

Index Page 94 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Messages, viewing and responding 68 Microphone, muting 43 Music, background 30 Mute, using 43 N Navigation Page Buttons 6, 7 Number, redialing 37 Numbers redialing 37 redialing external 37 O Off-Hook 7 On-Hook 7 Other Hunt Group Fe atures 75 Outgoing Call Access Code 35, 37 [...]

Index Page 95 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011 Speed Dial entries to programmable buttons, assigning 40 entries, deleting 39 station, using 38 system, using 38 using 38 Speed-Dial Numbers to Programmable Buttons assigning 40 STAR Codes, telephone co mpany 88 Station Messages canceling 68 deleting 68 leaving 67 replying t[...]

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