Mitel 8662 manual

MITEL 8662 IP Phone User Guide[...]

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Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Mitel 8662 IP Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Most of the f[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, M ay 2010 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a hea dset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial the nu[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page i Notice This guide is rel eased by Mitel Networks Corp oration and provides information nece ssary to use 8662 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mention ed may require a fu[...]

Page ii Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or ma king test calls to emergency numbers: • Remain on the line and brie[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page iii Power Requirement s The IP phone requires any one of the fo llowing power supplies: • Inter-T el Power Suppl y Unit, part number 806.1 1 14 or 806.1 1 17 (Europ e), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSen se TM , Part Number 901.[...]

Page iv Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WA R N I N G When using your phone equipment, basic safety preca utions should always be followed to reduce the risk of fire, el[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to prov[...]

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Content s Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page viii Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Answering and Placing Calls 19 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Pa ge ix Using Dynamic Ext ension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Ad[...]

Content s Page x Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Hunt Group s 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 1 Getting S t arte d Getting Star ted Wel c o m e The instructions in this guide are for us ing your 8662 IP Phon eon the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Y our ph on[...]

Getting Started Page 2 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 About Y our Phone Y our phone is equipped with a six-line display , a heari ng aid-compatible handset, a Message Indicator lamp, an inte rnal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the phon[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 3 Getting S t arte d Feature Descriptions The following sections descri be default configurations. Y our phone may be programme d differently . Contact your system administrator fo r more information. See “Ab out Y our Phone” on pag e 2 for phone feature locati ons. Handset The hands[...]

Getting Started Page 4 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Leaving Messages at Other Extensions” on page 45 . Message Indicator lamp signals are described in th e following table. Menu Buttons The p[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 5 Getting S t arte d Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls. Depending on how your system is configured, you may need to press this button[...]

Getting Started Page 6 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Phone Connectors The phone connectors in clude: • Handset port : Connect s to a handset. • Headset port : Connects to a headset. • Personal computer (PC) po rt : Connects to a computer or another 10/100 Ethernet device. • LAN/Power port : Connects to a power sup[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 7 Getting S t arte d Headset Instructions When using a headset, press (S peaker) to conne ct to or disconnect from calls. If you have both a headset and a hand set co nnected to your phone and you are using the headset, you can q uickly transfer audio to the han dset by lifting the hands[...]

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Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personalize your phone. Adjusting the V iewing Angle Y ou can tilt the phone stand for a better view of the buttons and display . T o adjust the viewing angle: 1. Position the bottom of [...]

Personalizing Y our Phone Page 10 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 . 2. Do one of the following: • Press (Up) or (Down) to adjust the contrast. • Press a number on the [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 1 1 Personalizing Y our Phone Using the Dialp a d Buttons to Enter Characters Y ou can use the dialp ad buttons to enter text or numbers for features such as Do-Not-Disturb (see pag e 57 ) and S tation S peed Dial (see pa g e 32 ). The following are guidel ines when entering dialpad char[...]

Personalizing Y our Phone Page 12 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Dialpad Characters — Mexican Sp anish Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : - /,.; ( ) & + * ! ? # 1 2 ABC2 A b c 3 DE F 3 D e f 4 GH I 4 G h i 5 JKL5 J k l 6 MNO 6 M n o ñ 7 PQ RS 7 p q r s 8 TUV 8 T u v 9 W [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 13 Personalizing Y our Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons. Y ou can then press the pr ogrammed butto ns to activate features or place calls. See “ Defa[...]

Personalizing Y our Phone Page 14 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference. Out side Line Access Codes Extension Numbers Code T ype Code New Code Emergency Call 91 1 (9[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 15 Personalizing Y our Phone Default Feature Codes The following table lists default feature codes. 2 If your system administr ator changes any of the default codes, you can record the new cod e s in the “New Code” column for reference. T o delete the c haracters entered: Press MUTE [...]

Personalizing Y our Phone Page 16 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Do-Not-Distu rb – Cancel 47 371 Do-Not-Distu rb – On/Off 47 372 Do-Not-Disturb – Override 47 373 Dynamic Extension Exp ress On 32 363 Dynamic Extension Exp ress Off 32 362 Dynamic Extension Exp ress On/Off 32 364 Dynamic Extension Exp ress Handoff 32 38[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 17 Personalizing Y our Phone V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button ass ignment s: 1. With the handset on-hook, dial 396 . PRESS THE KEY T O REVIEW appears. 2. Press any of the feature butt ons to display the assignment[...]

Personalizing Y our Phone Page 18 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Resetting the Phone to the Default Settings Resetting the phone to the default settings doe s the following: • Returns all volume settings to the default levels. See “Changing V olume Levels” on pag e 9 . • Cancels Background Music. See “Lis tening [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 19 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answ er and place inte rnal and external ca lls and how to use related features. Answering Calls Y our phone may be preset to automatically answer incoming internal calls in Handsfree M[...]

Answering and Placing Calls Page 20 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (S peaker). W hen Automatic Call Access is turned off, you must press the flashing IC or CALL button to answer in com[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 21 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial the number , [...]

Answering and Placing Calls Page 22 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the OUTGOING button, an unli t CALL button, or enter the Outgoing Call acce ss code (the default co de is 8 ). 2. Dial th[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 23 Answering and Placing Calls Using Sp eed Dial Y ou can u se speed dial to quickly dial store d phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial), or in your phone (S tation S peed Dial). Using System S peed Dial Y our system administrator assigns [...]

Answering and Placing Calls Page 24 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Deleting St ation Speed-Dial Entries T o delete a St ation Speed-Dial entry: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-d ial bins. • En[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 25 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory S earch (ID S), which is similar to the “text on 9 keys” (T9) predictive sea rch feature [...]

Answering and Placing Calls Page 26 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 T o search for a directory name or feature : 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Outs ide directory . • 3 for the Feature directory . • The Directory menu button ( IC , OUTSI DE , or FEA TURE ). [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 27 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf ree Mode: With the handset on-hook, dial 319 . HANDSFREE MODE ON appears. Dial 319 again to turn Handsfree[...]

Call Features Page 28 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Mute Y ou can use Mute to temporarily turn of f your microphone, preventing the other party on the call from hea ring you. T o mute or unmute the microphone: While on a call, press MUTE . MICROPHONE MUTE ON app ears. When the microphone is muted, the Mut e button l[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 29 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 34 for more information. T ransferring Calls to Other Extensions T o transfer a call to another e xt[...]

Call Features Page 30 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time. T o display your user i nformation a nd the date and time: Press (S p ecial), and then dial 300 . V i[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 31 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to send inco ming calls to another extension or exte rnal number . The following table describes Manual Call Forwardi [...]

Call Features Page 32 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Dynamic Extension Express When you enable Dynamic Extension Express on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. T ypi cally , your desk p hone is[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 33 Call Features When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types. Check with your system administrator to se[...]

Call Features Page 34 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or external parties, for a total of four parties, including yourself. T o place a conference call: 1. While on the first call, press the CNF button to plac e the call on hold. CALL NEXT[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 35 Call Features Ending a Conference and Placing all Parties on Hold Y ou can end a conference and pla ce all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. T o end a c onference and place al l parties on Indi vidu[...]

Call Features Page 36 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Group Listen Y ou can use Group Listen to activate the speaker w hile you use the handset or headset to continue speaking. This allows other people to hear the other p arty on t he call while the other party can only hear you (through the handset microphone). Y ou [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 37 Call Features Using Secondary Extension Buttons Y ou can u se programmable buttons as Secondary Extension buttons. 5 Secondary Extension buttons are assigned to other extensions in the system (p rimary extensions). Because Secondary Extension buttons are programmed by the system admin[...]

Call Features Page 38 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided configuration portal that pr ovides easy-to-use, remote access to the following pho ne configuration options: • Dynamic Extension Express (see be low[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 39 Call Features Changing the Dynamic Extension Express Settings T o change the DDE settings us ing Configuration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assistant” on pag e 38 . 2. Follow the voice prompts to change your D EE status (on[...]

Call Features Page 40 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 31 for more information ab out Manual Call Forwarding. T o change t he Manual C all Forwa rding setting s using Co nfiguration Assist ant: 1. Access Configuration Assist ant as describe[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 41 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section. Configuration Assistant offers an enhanced, voice gu[...]

Call Features Page 42 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Changing the DND Settings See “Using Do-Not-Disturb” on pag e 47 for more information abou t using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary , enter your [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 43 Call Features Changing Y our St ation Passw ord Y ou can use Remote Programming to change th e S tation password. See page 38 for details on setting up a S tation p assword for your extension. T o change your S ta tion p assword using Remote Prog ramming: 1. Do one of the following: ?[...]

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Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 45 Messages Messages The following sections describe how to use system messaging featur es, including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your phone by other internal parties, notifying you to contact the p arty who left the message. The Message bu[...]

Messages Page 46 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 V iewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of waiting messages. The display shows new messages as follows: • Inter-station messages sent by other inter nal parties are i[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 47 Messages Using Do-Not-Disturb Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callba cks, recalls, and incoming external calls. The following table shows the[...]

Messages Page 48 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals you w ith eight short tones and your display shows the message, even if you are on a call. The following tabl[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 49 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may u se page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combinat[...]

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Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 51 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hunt group (using the hunt group extensi on number) or to a specific agent (using the agent’s extension number). Hun t [...]

Hunt Group s Page 52 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s. The display shows AGE[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 53 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group calls, p r eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your ph[...]

Hunt Group s Page 54 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Using Barge-in While monitoring a hun t group call, you can use Barge-in to join the call . T o monitor an d/or barge in on a call: 1. T o use the speakerphon e: While on hook, dial 321 . Y ou hear a confirmation tone. ENTER EXT TO MONIT OR appears. T o use the handse t: [...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 55 T roubleshooting Troubleshooting The following sections can help you solve proble ms that you ma y be experie ncing with your phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts. • Error Messages : Error messages and de[...]

T roubleshooting Page 56 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often correct problems that you may be experiencing by re setting the phone to the default settings. See “Resetting the Phon e to the Default Sett[...]

Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Page 57 T roubleshooting When I try to use the D ynamic Extension Express – Handoff feature ( 388 ), the di splay shows NO CALL TO HANDOFF . The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the follo wing may have occurred: • Y ou tried to use the[...]

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Index Mitel ® 8662 IP Phone User Guide – Issue 14, May 20 10 Page 59 A Abbreviations 3 About Your Phone 2 Account Codes 26 Account Codes, using 26 ACD Hunt Group Wrap-Up Timer, stop ping 52 ACD Hunt Groups logging in 51 logging out 52 Agent Help accepting or rejecting 53 requesting 52 Agent Help Calls, accepting or rejecting 53 Agent, ACD hunt g[...]

Index Page 60 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 D Default access codes 14 feature codes 15 settings, returning the phone to 18 system access cod es 14 Default Access Codes 14 Default Feature Codes 15 Dialpad buttons 4 characters, entering 11 Dialpad Buttons 4 Dialpad Buttons to Enter Characters, using 11 Directory, using 25 D[...]

Index Page 61 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 K Keymaps changing 18 switching 18 L LAN/Power Jack 6 Language, changing 10 LCD Contrast, changing 10 Logs, call 36 M Manual Call Forwarding 31 Manual Call Forwarding Settings, changing 40, 42 Members, hunt group 51 Menu Buttons 4 Message Indicator Lamp 4 Messages canceling 46 d[...]

Index Page 62 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 R Record-A-Call, using 35 Reminder Messages, using 48 Remote Programming 41 change DND settings , using 39, 42 change the password, using 43 forward calls, using 39, 40, 42 password changing 43 entering 38 Reverse Transfer (Call Pickup), using 29 Ring Intercom Always, using 27 R[...]

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Part No. 550.81 17 Issue 14, May 2010 A661/9228A[...]