Mitel NETVISION PHONE manual

USER GUIDE[...]

3 3 00 I C P[...]

Notice The information contained in this document is believed to b e accurate in all re spects but is not warranted by Mitel N etworks® Corporation. The information is subject to change without notice and sh ould not be c onstrued in any way as a commitment by Mite l Networks or any o f its affiliates o r subsidiaries. M itel Networ ks and its aff[...]

-i- Contents IMPORTANT INFORMATION ABOUT WIREL ESS PHONES 1 ABOUT YOUR NETVISION® PHONE 2 BATTERY CHARGING 3 Charge/Discharge 3 Batt er y at ta chi ng/de tac hi ng 3 Placing the battery in the cha rger 4 WARN ING S! 5 OPTIONAL ACCESSORIES 5 BASIC OPERATION 5 Turning the ph one on a nd of f 5 Connect ing to t he net work 6 Shared vs. Personal Phon [...]

-ii- MAKING AND ANSWERING CALLS 9 Answering a Call 9 Identifyin g a Caller 9 Refusing a Call 9 Making a Call 10 Intercom Call ing 11 Adju stin g the V olum e Duri ng a Ca ll 11 Ending a Call 11 Redial 12 Speed Ca ll - Pe rsonal 12 Speed Ca ll - Syst em 12 CALL HANDLING 13 Two-l ine Ca lling 13 Trans fer 13 Confe ren ce 14 Call Re-r outi ng / Mes sa[...]

-iii- ACD AGENT FEATURES 20 ACD Agent Log in / Log out 21 ACD Agent Make Busy 21 ACD Agent Work Ti mer 22 Call a n ACD Age nt 22 REGULATORY AND PATENT INFORMATION 23[...]

-1- IMPORTANT INFORMAT ION ABOUT WIRELESS PHONES Wireless t elephone s use radi o freque ncies, whi ch are susceptibl e to inte rfer ence f rom elec tri cal devi ces su ch as motors, computers, VH F radios, and fluoresce nt light s. Such interfere nce can lim it the o peratin g range of the tele phon e and c aus e noi sy or in terr upt ed rece ptio[...]

-2- ABOUT YOUR NETVISION® PHONE 1. Antenna - High -gain antenna. The antenna does not extend. 10. FCT key - Accesse s special ly programmed features. 2. LED - Indicates an incomi ng call and message waiting. 11. RCL key - Recalls the last number dialed, and to access the speed-call directory. 3. Earpi ece 12. NA ME ke y - Displays the names direct[...]

-3- BATTERY CHARGING Charge/Discharge Fully char ge the battery fo r the Net Visio n Data Ph one befo re firs t usin g the phone. A fully charg ed batte ry prov ides ap proximat ely 90 m inutes of talk time and 4 0 hours standby operati on per charge. As the batt ery disch arges, the ba ttery st rength i ndicator o n the d isplay shows more white s[...]

-4- Placing the battery in the charger Recharge the batte ry in th e suppl ied charg er, ei ther atta ched to or remo ved from th e phone. NOTE : When charg ing th e batt ery at tached t o the p hone, turn of f the ph one befo re i nsert ing it in to th e cha rger . Place the battery into t he rear charge r slot or place th e battery and ph one com[...]

-5- WARNINGS! z To pre vent in jury or burn s, do no t short -circuit th e batt ery ter minals with metal obj ects. z Use on ly approv ed batt eri es and ch ar ging accessories with the Ne tVision Phone. z Do not charge the battery i n a charger other than a Symb ol NetVision Phone charge r. OPTIONAL ACCESSORIES For the followi ng optional accessor[...]

-6- Connecting to the n etwork The quali ty of com municatio n depends on ne twork radio receptio n. Large metal s tructures such as f iling cabine ts and other devices t hat radiate radio signals ca n affect rece ption. The ve rtical bar on t he left side of the disp lay shows yo u the str ength of the r adio signal at your pr esent locatio n. The[...]

-7- Shared vs. Personal Phones Your NetVis ion Dat a Phone i s configured to ope rate ei ther as a shared or p ersona phone. As a shared phone, the system adminis trator assigns each u ser a profile consisting of an ext ension nu mber, an optio nal username and a Per sonal Identificat ion Number (PIN). Any user with a valid prof ile can use any Net[...]

-8- Logging on to a shared phone You must lo g on to a shared NetVis ion Data Ph one bef ore you ca n be gin using it. O btain an e xtensio n number or a user name and p assword (PIN) from the system administrator. To log on to a shared phone: 1. Press SND to turn on th e pho ne. 2. Press FCT . 3. Do one of the following:  To log on using your n[...]

-9- MAKING AND AN SWER ING CA LLS Answering a Call You can pr ogra m your NetVi sion Dat a Ph one to answer calls in one of t hree way s: z Auto-Answe ring automat ically answers the call after one ring . z One-K ey A nsw erin g requir es you to pres s SND to answer a call. z Any-Key Answering allows you to use any key bu t END or HOLD to answer a [...]

-10- Making a Call Extension and Outside Nu mber Dialing 1. Dial the exte nsion num ber - OR - for an external call, dial the code required to access an outsid e line (usually 9) and then the num ber. 2. Press SND . Dialing by Name This featu re (if avai lable) e nables yo u to call othe r extens ion user s by selecting their na mes from a menu. Th[...]

-11- Intercom Ca ll ing This featu re allows you to sp eak to a group o f o ther NetVi sio n phon e use rs at the same time. Each user can bel ong to as many as 10 intercom groups. The system administrator man ages acce ss to the groups. You can only speak to one in tercom g roup at a time . The phon e automat ically a nswers an in tercom c all if [...]

-12- Redial To redial any of the las t eight n umbers dialed : z Press RCL , and th en SND to dial the last call made or receiv ed. - OR - Press RCL repeate dly until the numb er or name of th e party you wan t to call appears in the displ ay, and t hen press SND . Speed Call - Personal To add or replace a number in your pers onal Speed Call list :[...]

-13- CALL HANDLING Two-lin e Ca ll in g To pl ace another c all witho ut dis connect ing the firs t call: 1. Press HOL D . The current cal l is place d on consultati on hold. 2. Place the call as usu al. To alternate between the two call s (Call Swap): 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to sel ect Swap . 3. Pres[...]

-14- Conference To form a Confer ence wh en a two-party call is alre ady in progre ss, or to add anot her p arty to an existin g Confer ence: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to sel ect Transfer . 3. Press SND . 4. Dial th e number of the n ext part y. 5. Press SND . 6. Aft er the called party answ ers, pr ess[...]

-15- USING ADVANCED FEATURES Call Pick up To answer a call that is ringing at another phon e in your P ickup Group: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to sel ect Group Pickup . 3. Press t he SND . The c all is re-r outed to you r phone . To answer a call that is ringing at an other extens ion th at is not in you[...]

-16- Camp-on Ca ll Par k le ts yo u r etrie ve a ca ll th at t he sy stem atte nda nt h as pu t on H old. Usually, the attendan t pages yo u to anno unce the c all and t he digit s you need to di al to retri eve it. To have t he sy stem al ert you when a b usy exte nsion is free t o take your call: z Whi le li sten ing t o bus y ton e, w ait fo r t[...]

-17- Microphone Mute To dis able th e micro phone duri ng a ca ll: z Press SND . To en able th e micr opho ne: z Press SND . Message Paging This featu re allo ws the NetVis ion Da ta Phone to rece ive pager -style messages. De pending on the configurat ion, t he system administrator can arrange fo r other ne twork use rs to send m essages to th e N[...]

-18- CUSTOMIZING YOUR PHONE Access the f eatures discu ssed in th is section from th e User Opt ions Menu. To view t he User Option s Men u: 1. Press SND . 2. Press t he ME NU key . 3. If not lo gged on to the phone, use the s croll keys ( *<, >#) or the Vol butt ons to se lec t User Opt ion s, an d the n pre ss SND . To se lect a menu c hoi [...]

-19- Ringer V olume To adjus t the ringe r volum e whil e th e phon e is id le: 1. Selec t Ring Volu me from the User Options menu. 2. Use the scro ll keys (*<, > #) or the Vol button s to ad just the v olu me from L (low) to H (high) . 3. Press SND . Earpiece Volume This sets t he volume for all calls. To s et the volume for the current cal [...]

-20- Key Locking This fea tur e allow s you to loc k the ke ypad to pr even t acc ide ntal Dat a Phon e operati on and unn ecessary bat tery power consumpt ion. Any incoming call automatically unlocks the keypa d. To lo ck the key pad: 1. Choo se Keypad Lock from the Use r Options me nu. 2. Use the scroll keys (*<, >#) or the Vol buttons t o [...]

-21- ACD Agent Log in / Log out ACD call s are di rect ed to log ged in Agent s only . As an A gent, you are assigned a 1 - to 7-dig it ident ification num ber to log i n with. To log in or out: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to sel ect AgntLogInOut . 3. Press SND . 4. At the prom pt, en ter you r Agen t ID [...]

-22- ACD Agent Work Timer After en ding an AC D call, you_l l be allowed a certain am ount of time to complete the work ge nerate d by the cal l befor e another ACD call i s dire cted to your pho ne. WORK T IME appear s in the di splay wh ile th e timer is counti ng down . You have the op tion of cance ling the time r and accept ing another cal l b[...]

-23- REGULATORY AND PATENT INFORMATION Radio Fr eque ncy Interf eren ce Requi reme nts: This device has been test ed and found to comply with the li mits for a Class A di gital device pursuant to Part 15 of the Federal Communications Commissions Rules and Regulation.These limits are designed to provide re asonable protection against harmful interfe[...]

TM , ® T rademar k of Mit el Network s Corpor ation. © Copyright 200 3, Mi te l Netwo rks Corp or ation . All righ ts rese rved.[...]