Multi-Tech Systems MT5634ZBAV manual

Model MT5634ZBA Model MT5634ZBA V Data/Fax Modem Data/Fax/V oice Modem User Guide[...]

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm ful interfer- ence in a residential installation. This equipment generates, uses, and can radi- ate radio frequency energy, and if not in[...]

Model MT5634ZBA Model MT5634ZBA V Data/Fax Modem Data/Fax/V oice Modem User Guide[...]

iv Owner’s Manual Models MT5634ZBA and MT5634ZBAV P/N 88301900 Revision A (3/2/98) Copyright ©1998, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties [...]

Contents v Chapter 1: Introduction Introduction ................................................................................................ 3 Product Description ................................................................................... 3 What Is in Your Modem Package? ............................................................ 4 Rel[...]

User Guide vi Voice Mail Test ................................................................................... 28 Loopback Test .................................................................................... 28 Speakerphone Test ............................................................................ 29 References ......................[...]

Contents vii Changing the Setup Password .......................................................... 80 Changing the Remote Escape Character .......................................... 81 Chapter 6: Callback Security Introduction .............................................................................................. 85 Setup Procedures .......[...]

User Guide viii European Low Voltage Directive ........................................................... 120 EMC and Safety Compliance ................................................................ 120 Australian Modem Warning Notice ........................................................ 121 Modem Commands ....................................[...]

Contents ix Step 2: Identify the Current Firmware Version ...................................... 144 Multi-Tech Web Site ......................................................................... 144 Multi-Tech BBS ................................................................................ 145 Step 3: Download the Upgrade File .................[...]

User Guide x[...]

1 Introduction[...]

User Guide 2[...]

1 Introduction 3 Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi- Tech Systems, Inc. This owner’s manual will help you install, configure, test and use your modem. Product Descr[...]

User Guide 4 card tones. They also have DTR dialing, Caller ID, remote configura- tion, callback security, two-wire leased-line, and 11-bit capabilities, and incorporate self-resetting lightning protection. Serial port speeds can be set to 230,400 bps. They are both FCC-registered for connection with- out notification to the telephone company. Both[...]

1 Introduction 5 Related Manuals The following manuals are available on request. 82039200 Voice +V Commands Developer's Kit 82076200 MT56XX Fax Class 1 Developer’s Guide 82006501 TR29.2 (Proposed) Class 2 Fax Command Reference Manual[...]

User Guide 6[...]

2 Quick Start[...]

User Guide 8[...]

2 Quick Start 9 Introduction We know you are eager to get your Multi-Tech fax modem up and run- ning, so we’ll skip the features for now, and show you step-by-step how to set it up, check it out, and make your first calls. What You Will Need Before starting, please make sure you have everything you need: We supply An MT5634ZBA or MT5634ZBAV data/[...]

User Guide 10 For connecting to the sound card, an optional male-to-male ste- reo patch cord with 1/8-inch mini plugs (MT5634ZBAV only) If you are new to computers, see Chapter 3, “Features,” for more infor- mation about the required equipment. Safety Warnings • Never install telephone wiring during a lightning storm. • Never install a tele[...]

2 Quick Start 11 Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the mo dem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Alternately, or additionally, you can use the included self-adhesive hook-and-loop patches to moun[...]

User Guide 12 Step 2: Change the Internal Jumpers Skip this step unless • you have an MT5634ZBAV and intend to add a monophonic exter- nal speaker. (This step is not required for stereo speakers.) • you intend to use your modem on a leased line. If either case applies, you must open the modem and move one or more jumpers on the modem’s printe[...]

2 Quick Start 13 J8 Speaker Mode Closed: stereo (default) Open: mono J10 Dial-Up/Leased Line J1 1 Originate/Answer Dial-up (default) Leased line Answer (default) Originate J10 J1 1 J8 Figure 2-2. Internal jumpers (MT5634ZBAV).[...]

User Guide 14 Changing the Speaker Jumper The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2). • To use the MT5634ZBAV modem with a monophonic external speaker, remove the jumper plug from the J8 jumper pins. You can store it by placing it on one jumper pin. • To use the MT5634ZBAV modem with a stereo speaker or sound [...]

2 Quick Start 15 Step 3: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your com- puter’s serial port, to the telephone line, to AC power, and, optionally, to your telephone (UK and international models do not have a tele- phone jack). If yours is an MT5634ZBAV model, you can also optionally connect it [...]

User Guide 16 RS232 Connection Plug one end of the serial cable into the RS232 connector on the mo- dem, and the other end into a serial port connector on your computer, such as COM1 or COM2. Line Connection Plug one end of the phone cable into the modem’s LINE jack, and the other end into a phone line wall jack. Note: The LINE jack is not interc[...]

2 Quick Start 17 Speaker Connection (MT5634ZBAV only) For speakerphone or voicemail applications, use a 1/8-inch-plug male- to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If you do not have a sound card, you can plug an amplified speaker directly into the SPKR jack. Power Connecti[...]

User Guide 18 Step 4: Install the Modem in Windows If you are using Windows 95 or Windows NT 4.0, you must install the modem in the operating system. (If you are using another operating system, you can skip this step.) Adding the Modem to Windows 95 or NT 1. Click the Start button, point to Settings , and click Control Panel . 2. Double-click the M[...]

2 Quick Start 19 7. Windows 95 only: In the Install from Disk dialog box, select the drive the installation disk is in and click OK . 8. A list of modems appears. Select your modem from the list and click Next . 9. Windows NT 4.0 only: Click Next again. 10. Windows installs and configures the modem. 11. Click Finish to exit. Removing Your Old Modem[...]

User Guide 20 Step 5: Install and Configure Your Software You must have communications software installed in your computer to use your Multi-Tech modem. If you wish to use communications soft- ware that is already installed, you should reconfigure it for your new modem; otherwise, install the data and fax communications software provided with the m[...]

2 Quick Start 21 Note: To change the modem’s default configuration, type new com- mands in the software’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration for a Macintosh computer that turns off autoanswer, type AT&F&D0S0=0&W . The new confi[...]

User Guide 22 7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled. 8. If the software allows you to edit the no-connect messages ( NO CARRIER, BUSY, NO ANSWER, NO DIALTONE ), make sure there is no space between DIAL and TONE in NO DIALTONE . 9. Refer to the[...]

2 Quick Start 23 Step 6: Call the Multi-Tech BBS Test the modem’s data functions by calling the Multi-Tech bulletin board system (BBS) and downloading REGISTER.DOC, if you have Microsoft Word 6.0 or 7.0, or REGISTER.TXT if you do not. Windows 95 HyperTerminal 1. Click Start ; then choose Programs , Accessories , and HyperTermi- nal. 2. Start Hype[...]

User Guide 24 10. Press ENTER until the main menu appears. From the main menu you have access to two areas: the Files Menu and News. For help with menu commands, type ? . 11. In the Main Menu, type F and press ENTER to access the Files Menu, then type D and press ENTER to download. 12. At the prompt, if you have Microsoft Word 6.0 or later, type re[...]

2 Quick Start 25 Modem Commands: Select MultiTech . If you must dial 9 to get an outside line, type ATDT9, in the Dial prefix box (include the comma). 3. Click File , then click Save , and save as multibbs.trm . 4. Click Phone , then click Dial to dial the BBS. You will know you have reached a modem by the harsh sounds of the modem hand- shake. 5. [...]

User Guide 26 Step 7: Send a Fax To test your modem’s fax capabilities, send the completed registration file that you downloaded in “Step 5: Call the Multi-Tech BBS” to Multi- Tech or to a fax machine in your office. The following procedure uses th e Microsoft Fax application that is included with Windows 95 or later. If you do not have Micro[...]

2 Quick Start 27 10. Click Add file . In the Open a file to attach dialog box, select the registration file and click Open . The registration file is added to the Files to send list box. 11. Click Next , then click Finish . 12. Microsoft Fax opens the registration file in Word or NotePad, prints it to the Rendering System, then dials the recipient [...]

User Guide 28 Step 8: Test the MT5634ZBAV Voice Circuits There are several tests that you can perform to verify the vo i c e c i rcuits of the MT5634ZBAV . Try the answering machine test first; if that doesn’t work, and if you have a microphone and speaker connected to the MT5634ZBAV, try the loopback and speakerphone tests, which do not require [...]

2 Quick Start 29 5. In the HyperTerminal terminal window, type AT&&S and press EN- TER. This command causes input from the microphone to be looped back to the speaker. 6. Speak into the microphone; you should hear your voice on the speaker or headphone. 7. Type ATZ and press ENTER to reset the modem. Speakerphone Test 1. Connect a microphon[...]

User Guide 30 References The World Wide Web is an excellent source of information about mo- dems in general and modem installation, configuration, and trouble- shooting in particular. The following Web sites are good places to start: • Costmo’s Other Resources Page: http://modems.rosenet.net/or/ • Curt’s High Speed Modem Page: http://elaine[...]

3 Features[...]

User Guide 32[...]

3 Features 33 What Can You Do with Your Modem? Your Multi-Tech MultiModem is the gateway to the exciting world of telecommunications. You can use it to access commercial online information services such as CompuServe, America Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and sho[...]

User Guide 34 Features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. • DTMF tone detection Distinguishes data, fax, or voice calls (MT5634ZBAV only) with software packages supporting these features. • Caller ID capability can identify a caller’s phone number (available only on[...]

3 Features 35 • Compatible with the standard AT command set used by most com- munication programs. • Supports the ITU-T V.80 standard for H.324 video conferencing. Fax • Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. • Responds to EIA/TIA Class 1 and 2 fax c[...]

User Guide 36 Required Equipment In addition to the contents of your modem package, you need the fol- lowing equipment. Computer Your modem can be connected to any computer with an RS-232/V.24 serial port, such as most PCs. It can also be connected to the RS-422 serial ports on Apple Macintosh computers. To use the modem at its highest speeds, a PC[...]

3 Features 37 Telephone Line You must have a telephone line with jack (connector) that accepts the cable that comes with the modem. If you do not have a telephone jack near your computer, you should install one before proceeding. In North America, do-it-yourself telephone extension kits and accesso- ries are available wherever telephones are sold. [...]

User Guide 38 Connections To use your modem, you must connect it to your computer (“RS232”), to a telephone line (“LINE”), and to a power source (“PWR”). The North Ameri- can model can also be connected directly to a telephone set (“PHONE”). PWR RS232 PHONE LINE Figure 3-1. Power and communications connectors. For voice mail or spea[...]

3 Features 39 Connecting to the Telephone Line (“LINE”) Plug one end of the cable provided with the modem into the telephone jack in your home or office. Plug the other end into the LINE jack on the modem. Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone into the LINE jack or the line cable into the PHON[...]

User Guide 40 phone should have a 1/8-inch stereo plug and should not be amplified. Do not use a microphone with a mono jack Note: To avoid feedback, place the microphone away from your speakers. Connecting to a Speaker (“SPKR”) To use the MT5634ZBAV modem for speakerphone or voice mail appli- cations, plug an amplified speaker with a 1/8-inch [...]

3 Features 41 does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. Surge Protectors and Lightning Your modem has self-resetting lightning protection to protect it from electrical spikes on the telephone line. Nonetheless, power surges and other transient voltages on power lines, such [...]

User Guide 42 Front Panel Figure 3-3. Front panel The MT5634ZBA has ten LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD LED flashes when the modem is transmit- ting data to another modem. The state of the LED matches the TD circuit on pin 2 of the RS-232C/V.24 interface. RD Receive Data.[...]

3 Features 43 Note: Although the modem can connect at lower than V.32bis speeds, no speed indicator lights during the connection. OH Off-Hook. The OH LED lights when the modem is off-hook, which occurs when the modem is dialing, online, or answering a call. The LED flashes when the modem pulse-dials. TR Terminal Ready. The TR LED lights when a data[...]

User Guide 44[...]

4 A T Commands, S-Registers & Result Codes[...]

User Guide 46[...]

4 AT Commands, S-Registers, and Result Codes 47 AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the charac- ters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command [...]

User Guide 48 You must press ENTER to send the command to the modem. Any time the modem receives a command, it sends a response known as a result code . The most common result codes are OK , ERROR , and the CON- NECT messages that the modem sends to the computer when it is con- necting to another modem. For a table of valid result codes, see “Res[...]

4 AT Commands, S-Registers, and Result Codes 49 Command: A/ Repeat Last Command Values: n/a Description: Repeat the last command string. Do not precede this command with AT . Do not press E NTER to execute. Command: B n Communication Standard Setting Values: n = 0–3, 15, 16 Default: 1 and 16 Description: B0 Select ITU-T V.22 mode when modem is at[...]

User Guide 50 Dial string modifiers: L Redial last number. (Must be placed immedi- ately after ATD .) P Pulse-dial following numbers in command. T Tone-dial following numbers in command (de- fault). V Switch to speakerphone mode and dial the following number. Use ATH command to hang up. W Wait for a new dial tone before continuing to dial. ( X2 , X[...]

4 AT Commands, S-Registers, and Result Codes 51 Command: E n Echo Command Mode Characters Values: n = 0 or 1 Default: 1 Description: E0 Do not echo keyboard input to the terminal. E1 Do echo keyboard input to the terminal. Command: F n Echo Online Data Characters Values: n = 1 Default: 1 Description: F0 Enable online data character echo. (Not sup- [...]

User Guide 52 I9 Display the country code (e.g., NA Ver. 1 ). I11 Display diagnostic information for the last modem connection, such as DSP and firmware version, link type, line speed, serial speed, type of error correction/data compression, number of past retrains, etc. Command: L n Monitor Speaker Volume Values: n = 0, 1, 2, or 3 Default: 2 Descr[...]

4 AT Commands, S-Registers, and Result Codes 53 Command: O n Return Online to Data Mode Values: 0, 1, 3 Default: None Description: O0 Exit online command mode and return to data mode (see +++AT<CR> escape sequence ). O1 Issue a retrain and return to online data mode. O3 Issue a rate renegotiation and return to data mode. Command: P Pulse Dial[...]

User Guide 54 Command: S r ? Read Register Value Values: r = S-register number Default: None Description: Read value of register S r and display it in 3-digit decimal form. E.g., S2? gives the response 043 . Command: T Tone Dialing Values: P, T Default: T Description: Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed[...]

4 AT Commands, S-Registers, and Result Codes 55 X1 Extended result codes ( e.g., CONNECT 46000 V42bis ); does not look for dial tone or busy sig- nal. X2 Extended result codes with NO DIALTONE ; does not look for busy signal. X3 Extended result codes with BUSY ; does not look for dial tone. X4 Extended result codes with NO DIALTONE and BUSY . X5 Ex[...]

User Guide 56 Command: &B n V.32 Auto Retrain Values: n = 1 Default: 1 Description: &B0 Disable V.32 auto retrain. (Not supported.) &B1 Enable V.32 auto retrain. Command: &C n Data Carrier Detect (DCD) Control Values: n = 0 or 1 Default: 1 Description: &C0 Forces the DCD circuit to be always high. &C1 DCD goes high when the [...]

4 AT Commands, S-Registers, and Result Codes 57 Command: &F n Load Factory Settings Values: n = 0 Default: None Description: &F0 Load factory settings as active configuration. Note: See also the Z command. Command: &G n V.22bis Guard Tone Control Values: n = 0, 1, or 2 Default: 0 Description: &G0 Disable guard tone. &G1 Set guar[...]

User Guide 58 Command: &Q n Asynchronous Communications Mode Values: n = 0, 5, 6, 8, or 9 Default: 5 Description: &Q0 Asynchronous with data buffering. Same as N0 . &Q5 Error control with data buffering. Same as N3 . &Q6 Asynchronous with data buffering. Same as N0 . &Q8 MNP error control mode. If MNP error control is not est[...]

4 AT Commands, S-Registers, and Result Codes 59 Command: &V Display Current Settings Values: n/a Description: Displays the active modem settings, including the callback security settings if callback security is enabled. If the setup password has been entered, i t also displays the callback security passwords. Command: &W n Store Current Con[...]

User Guide 60 Command: &Zy =x Store Dialing Command Values: y = 0–3 (callback security disabled) or 0–29 (callback security enabled) x = Dialing command Default: None Description: Stores dialing command x in memory location y . Dial the stored number using the command ATDS=y . See also the #CBSn command. For callback security options, see C[...]

4 AT Commands, S-Registers, and Result Codes 61 Command: G n Modem Port Flow Control Values: n = 0 Default: 0 Description: G0 Returns an OK for backward compatibility with some software. G1 Not supported—responds ERROR . Command: J n Data Buffer Control Values: n = 0 Default: 0 Description: J0 Enable data buffer—serial port speed is indepe[...]

User Guide 62 Data mode. The modem receives the break from the remote modem: K0 Clear data buffers and send break to the com- puter. K1 Same as K0 . K2 Send break immediately to the computer. K3 Same as K2 . K4 Send break to the computer in sequence with the received data. K5 Same as K4 . Online command mode. The modem receives a Bn comma[...]

4 AT Commands, S-Registers, and Result Codes 63 N4 V.42 reliable mode.If the modem cannot make a V.42 connection, it disconnects. N 5 V.42, MNP, or non-error correction (same as N3 ). N 7 V.42, MNP, or non-error correction (same as N3 ). Command: Q n Flow Control Selection Values: n = 0, 1, or 3 Default: 3 Description: Q0 Disable flow contro[...]

User Guide 64 Command: X n XON/XOFF Pass-Through Values: n = 0 or 1 Defaults: 0 Description: X0 Modem responds to and discards XON/XOFF characters. X1 Modem responds to and passes XON/XOFF characters. Command: -C n Data Calling Tone Values: n = 0 or 1 Defaults: 0 Description: -C0 Disable V.25 data calling tone to deny remote data/fax/voice discr[...]

4 AT Commands, S-Registers, and Result Codes 65 Command: %DC n AT Command Control Values: n = 0 or 1 Default: 0 Description: %DC0 The modem responds to AT commands. %DC1 The modem ignores AT commands. Note: The modem will respond to AT%DC for 10 seconds after power-up. Command: %E n Fallback and Fall Forward Control Values: n = 0, 1, or 2 Default: [...]

User Guide 66 Command: +ES= n Enable Synchronous Buffered Mode Values: n = 6 Default: None Description: Allows an H.324 video application direct access to the synchronous data channel. On underflow, the modem sends HDLC flag idle (0x7E) to the remote modem.·This special error control mode is overridden by any of the following commands: &F , &a[...]

4 AT Commands, S-Registers, and Result Codes 67 Command: #CBFR Callback Failed Attempts Reset Values: n/a Default: n/a Description: Resets the number of failed callback passwords to 0. This does not reset the number stored in nonvolatile memory. Command: #CBI n Local Callback Inactivity Timer Values: n = 1–255 Default: 20 Description: Sets the ti[...]

User Guide 68 Command: #CBRy Callback Security Reset Values: y = 0–29 Default: None Description: Clears the password and phone number in the y memory location. Command: #CBS n Callback Enable/Disable Values: n = 0, 1, 2, or 3 Default: 0 Description: #CBS0 Disable callback security. #CBS1 Enable local and remote callback security. #CBS2 Enable rem[...]

4 AT Commands, S-Registers, and Result Codes 69 Command: +++AT<CR> Escape Sequence Values: n/a Description: Puts the modem in command mode (and option- ally issues a command) while remaining online. Type +++AT and up to ten command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH<CR> . Command: %%%AT<CR&[...]

User Guide 70 S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer comple[...]

4 AT Commands, S-Registers, and Result Codes 71 S7 seconds 1–255* 50* Sets the time the modem waits for a carrier signal before aborting a call. Also sets the wait for silence time for the @ dial modifier. S8 seconds 0–65 2 Sets the length of a pause caused by a comma character in a dialing command. S9 decimal 0, 1–127 37 (%) Sets ASCII code [...]

User Guide 72 S36 decimal 0–7 7 Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48 .) S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum modem speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps 4 = reserved 5 = 1200 bps 6 = 2400 b[...]

4 AT Commands, S-Registers, and Result Codes 73 S38 decimal 0–14 1 Sets the maximum 56K “downstream” speed at which the modem attempts to connect. The default maximum speed is 56K bps. 0 = 56K disabled 1 = 56K enabled with auto- matic speed selection at maximum modem speed 2 = 32000 bps 3 = 34000 bps 4 = 36000 bps 5 = 38000 bps 6 = 40000 bps [...]

User Guide 74 S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation. The fol- lowing table lists the S36 and S48 configuration settings for certain types of connections. S48=7 S48=128 LAPM or async Async LAPM or hangup Do not use LAPM, MNP , or aysnc LAPM, MNP , or hangup MNP or hangup MNP or async S36=0, 2 S36=1, 3 S36=4, 6 S36=5, [...]

4 AT Commands, S-Registers, and Result Codes 75 Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose Description 0O K Command executed 1 CONNECT Modem connected to line 2 RING Ring signal detected 3 NO CARR[...]

User Guide 76 73 * CONNECT 38000 Connected at 38000 bps, 56K rate 74 * CONNECT 40000 Connected at 40000 bps, 56K rate 75 * CONNECT 42000 Connected at 42000 bps, 56K rate 76 * CONNECT 44000 Connected at 44000 bps, 56K rate 77 * CONNECT 46000 Connected at 46000 bps, 56K rate 78 * CONNECT 48000 Connected at 48000 bps, 56K rate 79 * CONNECT 50000 Conne[...]

5 Remote Configuration[...]

User Guide 78[...]

5 Remote Configuration 79 Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA or MT5634ZBAV modem for maintenance or troubleshooting as if you were on-site. Basic Pr[...]

User Guide 80 Setup Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has an owner’s manual knows the default setup password, for security you should change the password and possibly also the remote configuration escape character. Changing the Setup Password 1. Open a data communications program such as Hy[...]

5 Remote Configuration 81 Changing the Remote Escape Character To increase security, you can change a remote modem’s remote config- uration escape character. The remote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote [...]

User Guide 82[...]

6 Callback Security[...]

User Guide 84[...]

6 Callback Security 85 Introduction This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is re- ceived, the modem hangs up and r[...]

User Guide 86 To Change the Setup Password 1. Open a data communications program such as HyperTerminal. 2. In the terminal window, type AT#SMTSMODEM (or AT#S xxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx ) and press ENTER. The modem responds with OK if the setup password is correct, and ERROR if it is wrong. 3. To change the pas[...]

6 Callback Security 87 • To turn off callback security, type AT#CBS0 and press ENTER. Callers no longer need a password to connect to the modem, the modem is unable to call them back, and the stored dialing com- mand locations 0–3 become available. • To turn on both local and remote callback security, type AT#CBS1 and press ENTER. With local [...]

User Guide 88 2. In the terminal window, type AT#S xxxxxxxx , where xxxxxxxx is your password, and press ENTER. The modem responds with OK if the setup password is correct, and ERROR if it is wrong. 3. The default parity value for your modem is no parity ( AT#CBP0 ). To change the modem’s prompt messages to use even parity, type AT#CBP2 and press[...]

6 Callback Security 89 string, and press ENTER. The phone number must be preceded by DT, for tone dialing, or DP , for pulse dialing. The dialing string can also include other AT commands. Example: AT&Z0=+- ATM0DT5551212 . Up to 35 characters can be used. The +, -, and ??? characters are optional: + Number entry. Add if you want a mobile caller[...]

User Guide 90 Calling Procedures Use the following procedures to call a modem that has callback security enabled. Note: Autoanswer must be enabled on the calling modem ( S0=1 ). Password-Only Callback Use this procedure when calling from a fixed location. 1. Using a data communications program such as HyperTerminal, dial the number of the callback [...]

6 Callback Security 91 7. Type the same password that you used to initiate the call. You have three attempts to enter the password or be disconnected. 8. If the password is valid, the following message appears and the modems establish a working connection: OK Connecting Number-Entry Callback Mobile callers should use this procedure when calling fro[...]

User Guide 92 callback modem is unable to establish a connection, it tries again, up to the number of attempts specified by the #CBAn command. 6. After the modems reconnect, the following message reappears: Password> 7. Type the same password that you used to initiate the call. You have three attempts to enter the password or be disconnected. 8.[...]

6 Callback Security 93 5. After the delay specified by the #CBDn command, the callback mo- dem calls the extension that you entered after the + character. If the callback modem is unable to establish a connection, it tries again, up to the number of attempts specified by the #CBAn command. 6. After the modems reconnect, the following message reappe[...]

User Guide 94 Callback Security Commands The following AT commands are used with callback security. Most can be entered only after the setup password has been entered. Command: #CBA n Callback Attempts Values: n = 1–255 Default: 4 Description: Sets the number of callback attempts that are allowed after passwords have been exchanged between modems[...]

6 Callback Security 95 Command: #CBFR Callback Failed Attempts Reset Values: n/a Default: n/a Description: Resets the number of failed callback password attempts to 0. It does not reset the number stored in nonvolatile memory. This command can be entered after the setup password has been entered and callback security is enabled. Command: #CBI n Loc[...]

User Guide 96 Command: #CBP n Callback Parity Values: n = 0, 1, or 2 Default: 0 Description: Sets parity for the callback security messages. The parity of the messages should match the parity of the computer the modem is attached to. This command can be entered after the setup password has been entered and callback security is enabled. #CBP0 No par[...]

6 Callback Security 97 #CBS0 Disables callback security. With this command, the modem connects as if it did not have callback security. This command can be entered after the setup password has been entered. #CBS1 Enables local and remote callback security. Local callback security requires that the setup password be entered to use the AT command set[...]

User Guide 98 Command: #S x Enter Setup Password Values: x = password (1–8 characters, case sensitive) Default: MTSMODEM Description: Enters the password used for callback security and remote configuration setup. This command allows the use of all callback security commands. Command: #S= x Store Setup Password Values: x = password (1–8 characte[...]

6 Callback Security 99 only after the setup password has been entered and callback security is enabled. Options: + Enables the caller to enter a new callback num- ber during password entry. The + character must be the first or second character in the command string. - Enables the caller to choose a direct connection (no callback) during password en[...]

User Guide 100[...]

7 Solving Problems[...]

User Guide 102[...]

7 Solving Problems 103 Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhe[...]

User Guide 104 If the power supply is plugged into a power strip, make sure the power strip is plugged in and its power switch is on. Make sure the power supply module is firmly connected to the mo- dem and to the wall outlet or power strip. If the power strip is on and the modem switch is on, try moving the modem power supply to another outlet on [...]

7 Solving Problems 105 Try resetting your modem by turning it off and on. If you are using DOS or Windows 3.1 communications software, make sure the ini- tialization string includes &F as the first command, t o cancel any “leftover’ command that could affect the modem’s operation. If you don’t get an OK , the problem may still be in the[...]

User Guide 106 To look for address or IRQ conflicts if you use Windows 3.1x, select File | Run in Program Manager, type MSD , and press ENTER. Then select Mouse , COM Ports , and IRQ Status and note the addresses and IRQs that are in use. If you find an IRQ conflict, note which IRQs are not being used, then change one of the conflicting devices to [...]

7 Solving Problems 107 The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Pos- sibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the othe[...]

User Guide 108 If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest way to dial it auto- matically is to include it in the mod[...]

7 Solving Problems 109 The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with[...]

User Guide 110 The Modem Cannot Connect When Answering Autoanswer might be disabled. Turn on autoanswer in your data- comm program or send the command ATS0=1 ( ATS0=2 if you have Caller ID service) to your modem in terminal mode. File Transfer Is Slower Than It Should Be You might have an older UART. For best throughput, install a 16550AFN UART or [...]

7 Solving Problems 111 Data Is Being Lost If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps. Turn off data compression, reset your serial port speed to a lower rate, or replace your serial port w[...]

User Guide 112 connecting at a slower speed or disabling error correction. (With no error correction, however, line noise can cause garbage characters.) Try entering the I11 ommand in online mode to display diagnostic information, making a screen print of the diagnostics listing, and checking for parameters that might be unacceptable (number of re-[...]

Appendixes[...]

User Guide 114[...]

A Regulatory Compliance 115 Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registra- tion number and ringer equivalenc[...]

User Guide 116 5. The telephone company may make changes in its facilities, equip- ment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service. 6. If trouble is experien[...]

A Regulatory Compliance 117 Canadian Limitations Notice Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommuni- cations network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s s[...]

User Guide 118 may consist of any combination of devices subject only to the require- ment that the sum of the ringer equivalence numbers of all the devices does not exceed 5. This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out in ICES-003 of Industry Canada. Le présent appareil numérique n’é[...]

A Regulatory Compliance 119 Compliance with BABT Requirements Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them. Warning: Interconnection directly, or by way of other apparatus, of ports marked “SAFETY WARNING see instructions for use” with ports marked or not so[...]

User Guide 120 European Low Voltage Directive When correctly installed, the modem will present no hazard to the user. When correctly installed, the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment (DTE), whose modem connec- tions comply with ITU-T recommendation V.28. The DTE connections are therefore taken to be safe vo[...]

A Regulatory Compliance 121 Australian Modem Warning Notice Modems connected to the Australian telecommunications network must have a valid AUSTEL permit. This modem has been specifically config- ured to ensure compliance with AUSTEL Standards. The following commands can affect compliance and must not be set outside the per- missible range. Modem C[...]

User Guide 122 Warning: Failure to set the modem, and any communications software used with the modem, to the values shown above will result in the mo- dem being operated in a non-compliant manner. Consequently, there would be no permit in force for this equipment, and the Telecommuni- cations Act 1991 prescribes a penalty of $12,000 for the connec[...]

A Regulatory Compliance 123 New Zealand Telecom Warning Notice Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service. The preferred method o[...]

User Guide 124[...]

B Technical Specifications 125 Appendix B: T echnical Specifications Your MultiModemZBA or MultiModemZBAV fax modem meets the fol- lowing specifications: Trade Name MultiModemZBA™ or MultiModemZBAV™ Model Number MT5634ZBA or MT5634ZBAV Client-to-Server K56flex speeds when accessing an ISP type Data Rates K56flex server (actual speed depends on [...]

User Guide 126 Error Correction ITU-T V.42 (LAP-M or MNP 3–4) Data Compression ITU-T V.42bis (4:1 throughput), MNP 5 (2:1 throughput) Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600, 115,200, and 230,400 bps Mode of Operation Fax online modes; full duplex over dial-up lines; AT and AT+V co[...]

B Technical Specifications 127 Fax Modulation V.21 CH2 FSK at 300 bps (half duplex) V.27ter DPSK at 4800 and 2400 bps V.29 QAM at 9600 and 7200 bps V.17TCM at 14400, 12000, 9600, and 7200 bps Carrier Frequencies 1600, 1646, 1680, 1800, 1829, 1867, 1920, ITU-T V.34 1959, 2000 Hz Carrier Frequencies 1800 Hz AT&T V.32 terbo/ ITU-T V.32bis/V.32 Car[...]

User Guide 128 Carrier Frequencies Transmit originate: 1270 Hz mark Bell 103/113 1070 Hz space (0–300 bps) Receive originate: 2225 Hz mark 2025 Hz space Transmit answer: 2225 Hz mark 2025 Hz space Receive answer: 1270 Hz mark 1070 Hz space Fax Carrier V.21 Ch2 (half duplex): Frequencies 1650 Hz mark, 1850 HZ space for transmit originate 1650 HZ m[...]

B Technical Specifications 129 Cables One 14-foot RJ-11 phone cable (USA); coun- try-specific cord for UK and International mod- els; external power transformer and cord Note: Any cables connected to the computer should be shielded to reduce interference. Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop. In[...]

User Guide 130[...]

C Loopback Tests 131 Appendix C: Loopback T ests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmiss[...]

User Guide 132 Local Analog Loopback Test (V.54 Loop 3) In this test, data from your computer or terminal is sent to your mo- dem’s transmitter, converted into analog form, looped back to the mo- dem’s receiver, converted into digital form, and then sent to your monitor for verification. No connection to the phone line is required. Computer or [...]

C Loopback Tests 133 displayed on your monitor. The TD and RD LEDs should flash when a character is entered. 5. To exit the test, type the escape sequence +++AT and press EN- TER. This puts the modem in online command mode. Then type either AT&T or ATH to return to command mode. 6. Your modem passes this test if the data received on your monito[...]

User Guide 134 Test procedure 1. Arrange to have &T6 set on the remote test modem. 2. Open your communications software and go into terminal mode. Type AT and press ENTER; you should get an OK message. Type ATN and press ENTER to disable error correction. 3. Dial the remote modem and establish your online connection. 4. Type the escape sequenc[...]

C Loopback Tests 135 Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a re- mote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not. Data is ente[...]

User Guide 136 5. Have someone enter data from the remote keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros. The data received by your modem enters its analog receiver, is converted to digital data, is reconverted into analog, and then is transmitted back to th[...]

D Warranty, Service, and Technical Support 137 Appendix D: W arranty , Service, and T echnical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of[...]

User Guide 138 Service If you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If neces- sary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipp[...]

D Warranty, Service, and Technical Support 139 Online Warranty Registration If you have access to the World Wide Web, you can register your Multi- Tech product online at the following URL: http://www.multitech.com/support/register.htm The Multi-Tech BBS For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS[...]

User Guide 140 To Download a File If you know the file name 1. From the Main Menu, type F to access the Files Menu, then type D . 2. Enter the name of the file you wish to download from the BBS. 3. If a password is required, enter the password. 4. Answer Y or N to the automatic logoff question. 5. Select a file transfer protocol by typing the indic[...]

D Warranty, Service, and Technical Support 141 5. Enter D . You will see a list of the files you have marked. Enter E if you would like to edit the list; otherwise enter D again to start the download process. 6. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 7. If you select Zmodem, [...]

User Guide 142 About CompuServe In addition to the BBS, Multi-Tech provides support through Com- puServe’s Modem Vendor Forum (GO MODEMVEN) under GO MULTI- TECH. Refer to your CompuServe documentation for special operating procedures. About the Multi-Tech Fax-Back Service Multi-Tech's fax-back system provides 24-hour access to sales, market-[...]

E Upgrade Procedures 143 Appendix E: Upgrade Procedures Introduction Your modem is controlled by semi-permanent software, called firmware , that is stored in flash memory. Firmware is nonvolatile; that is, it re- mains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed [...]

User Guide 144 Step 1: Identify the Modem Firmware You must know the model number and firmware version of your Multi- Tech modem to know whether you should update it. 1. Run your favorite terminal program. If you are using Windows 95 or Windows NT, you can use HyperTerminal. If you are using Windows 3.11, you can use Windows Terminal. 2. In the pro[...]

E Upgrade Procedures 145 4. If the Current Revision number matches the firmware version num- ber found in “Step 1: Identify the Modem Firmware,” your modem has the current firmware version and does not need to be updated. 5. If the Current Revision number is larger than the firmware version number found in “Step 1: Identify the Modem Firmware[...]

User Guide 146 7. Type the number of the modem firmware area for your country and press ENTER. 8. Type L and press ENTER to list the files in the selected area. 9. Press ENTER until your modem model number appears. 10. Look at the version number for your modem. 11. If the version number matches the firmware version number found in “Step 1: Identi[...]

E Upgrade Procedures 147 2. Type the number of the upgrade file for your modem and press ENTER. 3. Type D and press ENTER to list the file to be downloaded. 4. If the correct file is listed, press ENTER; otherwise use the Q com- mand to return to the previous menu. 5. Type Z and press ENTER to select the Zmodem transfer protocol. 6. The download be[...]

User Guide 148 1. Run your favorite terminal program. If you are using Windows 95 or Windows NT, you can use HyperTerminal. If you are using Windows 3.11, you can use Windows Terminal. 2. In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters. 3. Record your parameters by saving the screens and s[...]

E Upgrade Procedures 149 FLASHWIN 1. Copy FLASHWIN.ZIP and the downloaded .HEX file to a temporary directory. 2. Unzip FLASHWIN.ZIP. 3. Run FLASHWIN by double-clicking on its icon or file name. 4. Select the COM port your modem is on and the speed at which you want to program. 5. Enter the name and path of the *.HEX file you want to load into the m[...]

User Guide 150 8. Close the program. Step 7: Restore Your Parameters Your modem is now updated. You can now open your terminal program to reprogram your modem parameters, if necessary, or to confirm the update by typing ATI in the terminal window.[...]

Index[...]

User Guide 152[...]

Index 153 Symbols 1 1-bit mode .................................. 65 56K operation digital loss when used with PBX .. ........................................... 74 disabling the auto rate ............. 7 3 maximum connect speed ......... 73 A abort timer .................................... 71 adding the modem to Windows .... 18 analog loopback te[...]

User Guide 154 B .............................................. 49 C .............................................. 49 D .............................................. 49 definition .................................. 47 descriptions ....................... 48–69 disabling response to .............. 65 DS= .........................................[...]

Index 155 Callback Security Reset command .. .................................... 68, 96 Caller ID ................. 4, 20, 1 10, 1 12 Canadian regulations .......... 1 17–1 18 carriage return character .............. 70 Carrier Control command ............. 49 carrier loss disconnect time, setting . ........................................... 71[...]

User Guide 156 Enable Synchronous Buffered Mode command ............................ 6 6 ENTER key .................................. 48 Enter Setup Password command ..... .................................... 68, 98 equipment, required ..................... 36 error control, setting .............. 72, 74 error correction ...........................[...]

Index 157 Load Factory Settings command ...... .................................... 20, 57 local analog loopback test .......... 132 Local Callback Inactivity T imer command ..................... 67, 95 local digital loopback test ........... 1 35 Long Space Disconnect command 55 loopback tests .................... 131–136 voice .................[...]

User Guide 158 Repeat command ......................... 49 required equipment ................. 9, 36 resetting the modem ....... 20, 55, 5 7 Result Code Format command .... 54 Result Code Options command ... 54 Result Code Selection command . 54 result codes ...... 48, 63, 75–76, 107 Result Codes Enable/Disable command ..........................[...]

Index 159 maximum .......................... 72, 73 speed conversion (data buffer) 58, 61 SPKR jack .................................... 40 standby mode delay time ............. 74 static electricity ............................. 12 Store Callback Password command .................................... 67, 95 Store Current Configuration command .....[...]

User Guide 160 uninstalling a modem .............. 19 Windows NT ........................... 18–19 installing the modem ............... 18 uninstalling a modem .............. 19 Windows T erminal ........................ 24 World Wide W eb .......................... 30 X Xmodem ..................................... 1 10 XON/XOFF Pass-Through comm[...]