Multi-Tech Systems MultiVOIPTM manual

Vo i c e / Fax over I P Net w o r k s User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2410/3010[...]

2 User Guide S000384A Digital MultiVOIP Units (Models MVP2410, MVP3010) Upgrade Units (MVP24-48 and MVP30-60) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2005, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no repr[...]

3 CONTENTS CHAPTER 1: OVERV IEW ....................................................................................... 6 A BOUT T HIS M ANUAL ............................................................................................... 7 I NTRODUCTION TO TI M ULTI VOIP S (MVP2410 & MVP24-48 ) ............................... 9 T1 Front Pane l[...]

Contents MultiVOIP User Guide 4 CHAPTER 6: T1 PHONEB OOK CO NFI G URATI ON ...................................... 170 T1 V ERSUS E1 T ELEPHONY E NVIRONME NTS ......................................................... 171 C ONFIGURING T1 (NAM) T ELEPHONY M ULTI VOIP P HONEBOOKS ...................... 171 T1 P HONEBOOK E XAMPLES ......................[...]

MultiVOIP User Guide Contents VOIP 5 Un-Installing the MultiV OIP Software ............................................................. 321 Upgrading Sof tware.......................................................................................... 323 FTP S ERVER F ILE T RANSFERS (“D OWNLOADS ”) ..............................................[...]

6 Chapter 1: Over view[...]

MultiVOIP User Guide Overview 7 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP units, models MVP810, MVP4 10, and MVP2 10. These MultiVOIP un its can inter-op erate with other contemporary analog MultiVOIP uni ts (MVP130 & MVP130FXS), with contempora ry BRI Mult[...]

Overview MultiVOIP User Guide 8 MultiVOIP Product Family Model Description MVP- 2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP unit T1 digital VOIP add-on card E1 digital VOIP unit E1 digital VOIP add-on card Capacity 24 channels 24 added channels 30 channels 30 added channels Chassis/ Mounting 19” 1U rack mount circuit card only 19?[...]

MultiVOIP User Guide Overview 9 Intr oduction to TI MultiV OIPs (MVP2410 & MVP24-48) We proudly present MultiTech’s T1 Di gital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24 -48 is an add-on expansion card that doubles the ca pacity of the MVP2410 without adding another chassis. Th ese voice-over-IP products have fax c[...]

Overview MultiVOIP User Guide 10 H.323, SIP & SPP . Being H.323 compatible, th e MVP2410 can place calls to telephone equipment at remote IP network loca tions that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software an d H.323 gatekeepe r units. H.323 sp ecifications also bring to voip telephony m any sp[...]

MultiVOIP User Guide Overview 11 RADIUS Support. Inter-operation with a RADIUS server allows for call accounting (especiall y for billing) on a voip system. The MultiVOIP supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authenti cation function). STUN Support . The STUN protocol (Simpl e Traversal [...]

Overview MultiVOIP User Guide 12 While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).[...]

MultiVOIP User Guide Overview 13 The primary advantage of the web GUI is remo te access for control and configuration. The cont roller PC and the Mu ltiVOIP unit itself m ust both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using t he web browser GUI, you can go bac k to the MultiVOIP Windows GUI at[...]

Overview MultiVOIP User Guide 14 Logging of System Even ts . MultiTech has b uilt SysLog Server functionality into the software of the MultiVOIP units. S ysLog is a de facto standard for logging events in network communi cation systems. The SysLog Server reside s in the MultiVOIP un it itself. To implement this functionality, you will need a SysLog[...]

MultiVOIP User Guide Overview 15 Supplementary Telephony Services . The H.450 standard (an addi tion to H.323) brings to voip telephony more of the premium features found in PSTN and PBX t elephony. MultiVOIP un its offer five of these H .450 features: Call Transfer, Call Hold, Cal l Waiting, Call Name Identification (not the s ame as Caller ID), a[...]

Overview MultiVOIP User Guide 16 MVP2410 Front Panel LED Definition s LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP2410 is booting. FDX Full-Duplex & Collision L ED. This LED indicates whether the Ethernet connection is half-duplex or full- duplex (FDX) an[...]

MultiVOIP User Guide Overview 17 Intr oduction to EI MultiV OIPs (MVP3010 & MVP30-60) We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 i s an add-on expansion card that doubles the ca pacity of the MVP3010 without adding another chassis. All of these vo ice-over-IP products have[...]

Overview MultiVOIP User Guide 18 H. 323, SIP, & SPP . Being H.323 compa tible, the MVP3010 can pla ce calls to telephone equipment at remote IP network loca tions that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software an d H.323 gatekeepe r units. H.323 sp ecifications also bring to voip telephony m any[...]

MultiVOIP User Guide Overview 19 supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authenti cation function). STUN Support . The STUN protocol (Simpl e Traversal of UDP through NATs (Network Address Translation) ) assists with the packet routi ng functions of devices behind NAT firewalls or routers.[...]

Overview MultiVOIP User Guide 20 While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).[...]

MultiVOIP User Guide Overview 21 The primary advantage of the web GUI is remo te access for control and configuration. The cont roller PC and the Mu ltiVOIP unit itself m ust both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using t he web browser GUI, you can go bac k to the MultiVOIP Windows GUI at[...]

Overview MultiVOIP User Guide 22 Logging of System Even ts . MultiTech has b uilt SysLog Server functionality into the software of the MultiVOIP units. S ysLog is a de facto standard for logging events in network communi cation systems. The SysLog Server reside s in the MultiVOIP un it itself. To implement this functionality, you will need a SysLog[...]

MultiVOIP User Guide Overview 23 Supplementary Telephony Services . The H.450 standard (an addi tion to H.323) brings to voip telephony more of the premium features found in PSTN and PBX t elephony. MultiVOIP un its offer five of these H .450 features: Call Transfer, Call Hold, Cal l Waiting, Call Name Identification (not the s ame as Caller ID), a[...]

Overview MultiVOIP User Guide 24 E1 LED Descriptions MVP3010 Front Panel LED Definition s LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting. FDX Full-Duplex & Collision L ED. This LED indicates whether the Ethernet connection is half-duplex or f[...]

MultiVOIP User Guide Overview 25 Specifications Specs for Digital T1 MultiV OIP Units Digital T1 MultiVOIP Specifications Parameter ……/Model MVP-2410 MVP-2410 w/ MVP24-48 Expansion Card Operating Voltage/Current 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz Power Consumption 17 watts 27 watts Mechanical Dim[...]

Overview MultiVOIP User Guide 26 Specs for Digital E1 MultiV OIP Units Digital E1 MultiVOIP Specifications Parameter ……/Model MVP-3010 MVP-3010 w/ MVP30-60 Expansion Card Operating Voltage/Current 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz Power Consumption 17 watts 27 watts Mechanical Dimensions 1.75”[...]

MultiVOIP User Guide Overview 27 Installation at a Glance The basic steps of inst alling your MultiVOIP networ k involve unpacking the unit s, connecting the cables, and con figuring the units using management software (Mult iVOI P Configuration software) and confirming connectivity w ith another voip site. This process results in a fully functiona[...]

28 Chapter 2: Quick Star t Instructions[...]

MultiVOIP User Guide Quick Start Instructions 29 The Quick Start Gu ide is a separate ma nual with streamlined instructions to get the MultiVOIP up an d running quickly. These start- up instructions inc lude assistance on se tting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Guide may be partic ularly usef[...]

Mechanical Installation & Cabling MultiVOIP User Guide 30 Chapter 3: Mechanical Installation and Cabling[...]

MultiVOIP User Guide Mechanical Installation & Cabling 31 Intr oduction When the MVP2410 or MVP3010 unit i s to be installed into a rack, two able-bodied persons should participate. Please read t he safety notices before beginning in stallation. Safety W arnings Lithium Battery Caution A lithium battery on the vo ice/fax channel board provides [...]

Mechanical Installation & Cabling MultiVOIP User Guide 32 Unpac king Y our MultiV OIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. If any box contents are missing, co ntact MultiTech Tech Support at 1-800-972-2439. Unpac king the MVP2410/3010 Figure 3-1: Unpacking the MVP2410/3010[...]

MultiVOIP User Guide Mechanical Installation & Cabling 33 Rac k Mounting Instructions The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Figure 3-2: Rack-Mounting[...]

Mechanical Installation & Cabling MultiVOIP User Guide 34 Safety Recommendations f or Rack Installations Ensure proper instal lation of the unit in a closed or multi -unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipmen[...]

MultiVOIP User Guide Mechanical Installation & Cabling 35 19-Inch Rac k Enclosure Mounting Pr ocedure Attaching the Mult iVOIP to a rac k-rail of an EIA 19- inch rack enclosure will certainly requ ire two persons. Essentially, the tec hnicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-3, an[...]

Mechanical Installation & Cabling MultiVOIP User Guide 36 Cabling Cabling Pr ocedure Cabling your Mult iVOIP entails makin g the proper connections fo r power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figu re 3-5 shows the back panel connectors and the associated cab le connections. The fol[...]

MultiVOIP User Guide Mechanical Installation & Cabling 37 4. If you intend t o configure the Multi VOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle served b y a telco POTS line. See Figure 3-6. The Command Modem is built into the Multi[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 38 Chapter 4: Software Installation[...]

MultiVOIP User Guide Mechanical Installation & Cabling 39 Intr oduction Configuring soft ware for your Mult iVOIP entails three t asks: (1) loading the software onto the PC ( this is “Software Installation and is discussed i n this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Con[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 40 2. Insert the Mu ltiVOIP CD into your CD-ROM drive . The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer , then right click the CD ROM dr[...]

MultiVOIP User Guide Mechanical Installation & Cabling 41 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 42 5. Follow the on -screen instructions t o install your Mult iVOIP software. The first screen asks you to choose the folder loc ation of the files of the MultiVOIP so ftware. Choose a location and click Next.[...]

MultiVOIP User Guide Mechanical Installation & Cabling 43 6. At the next screen, yo u must select a program fold er location for the MultiVOIP soft ware program icon. Click Next . Transient progress screens will appear while files are being copied.[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 44 7. On the next screen you c an select the COM port that the command PC will use when communicating with the MultiVoip unit. After software instal lation, the COM port can be re-set in the MultiVOIP Software (from t he sidebar menu, select Conn ection | Settings to access the COM Port Setup scr[...]

MultiVOIP User Guide Mechanical Installation & Cabling 45 8. A completion screen wi ll appear. Click Finish . 9. When setup of the MultiVOIP software is complet e, you will be prompted to run the MultiVOIP software to configure the VOIP. Software instal lation is complete at this point. You may proceed with Technical Configuration now or not, a[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 46 Un-Installing the MultiV OIP Configuration Software 1. To un-inst all the MultiVOIP conf iguration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall . 2. Two confirmation sc reens will appear. Click Yes and OK when you are certain you want to con[...]

MultiVOIP User Guide Mechanical Installation & Cabling 47 3. A special warnin g message similar to that shown below may appear concerning the MultiVOIP soft ware’s “.bin” file. Click Yes .[...]

Technical Configuration (T1/E1) MultiVOIP User Guide 48 4. A completion screen will appear. Click Finish .[...]

49 Chapter 5: T e chnical Configuration[...]

Technical Configuration MultiVOIP User Guide 50 Configuring the MultiV OIP There are two ways in which the MultiVOIP must be configured before operation: technical con figuration and ph onebook configuration. Technical Configuratio n . First, the MultiVOIP m ust be configured to operate with technical parameter setti ngs that will match the equipme[...]

MultiVOIP User Guide Technical Configuration 51 Local configuration is done th rough a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP config uration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected[...]

Technical Configuration MultiVOIP User Guide 52 Functional Equivalence of Interfaces. The MultiVO IP configuration program is required to do the initial con figuration (that is, setting an IP address for the Mu ltiVOIP unit) so that the VOIP unit can commun icate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP [...]

MultiVOIP User Guide Technical Configuration 53 Local Configuration This manual primar ily describes local c onfiguration with th e Windows GUI. After IP addresses have been set locally using the Windows G UI, most aspects of configuration (loggin g functions are an excep tion) can be handled through the web browser G UI, as well (see the Operation[...]

Technical Configuration MultiVOIP User Guide 54 IP P arameters The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the Mult iVOIP will connect: Ê Ask your computer network administrator. Info needed to operate: all MultiVOIP models. IP Netw ork Pa r a meter s: Re c o r d for e a ch VO IP Site in System # ?[...]

MultiVOIP User Guide Technical Configuration 55 T1 T elephony P arameters (f or MVP2410) The following parameters must be known about the PBX or telco central office equipment to whic h the T1 Mu ltiVOIP will connect: Ê T1 Phone Parameters Ask phone company or PBX maintainer. Info needed to operate: MVP2410 T1 T elephony Parameters: Rec ord fo r t[...]

Technical Configuration MultiVOIP User Guide 56 E1 T elephony P arameters (f or MVP3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP wil l connect: Ê E1 Phone Parameters Ask phone company or PBX maintainer. Info needed to operate: MVP3010 E1 T elephony Param et ers: Re c o rd fo [...]

MultiVOIP User Guide Technical Configuration 5 7 SMTP P arameters (f or email call log repor ting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP un it itself. Be sure to give a unique identifier t[...]

Technical Configuration MultiVOIP User Guide 58 Config Inf o CheckList[...]

MultiVOIP User Guide Technical Configuration 59 Local Configuration Pr ocedure (Summary) After the Mult iVOIP configuration so ftware has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function i n its specific setting. Although the summary below includ es[...]

Technical Configuration MultiVOIP User Guide 60 17. Set NAT Traversal ( STUN) parameters. Optional. App licable only under SIP Call Signaling when the UDP transport protocol is used. 18. Set RADIUS parameter s. Optional. Used only if system inter faces with RADIUS server for bi lling or other accounting functions. 19. Set Baud Rate (of COM port con[...]

MultiVOIP User Guide Technical Configuration 61 3. Confirm Connection . If t he MultiVOIP is set for an available C OM port and is correctly c abled to the PC, the Mult iVOIP main screen will appear. (If the main screen appears grayed ou t and seems inaccessib le, go to step 4.)[...]

Technical Configuration MultiVOIP User Guide 62 In the lower left corner of the sc reen, the connection status of the MultiVOIP will be displayed. The mes sages in the lower le ft corner will change as detection occurs. The message “MultiVOIP Found” confirms that th e MultiVOIP is in contac t with the MultiVOIP configuration program . Skip to s[...]

MultiVOIP User Guide Technical Configuration 63 4. Solving Common Conn ection Problems . A. Fixing a COM Port Problem . If the MultiVOIP m ain screen appears but is grayed out and seems inaccessib le, the COM port that was specified for its communic ation with the PC is unavailable and must be changed. An error message will app ear. To change the C[...]

Technical Configuration MultiVOIP User Guide 64 4B. Fixing a Cabl ing Problem . If the MultiVOIP cannot be loc ated by the computer, two error messages will ap pear (saying “Mult i-VOIP Not Found” and “Phone Database Not Re ad”). In this case, the Multi VOIP is simply disconnected from the network. For instructions on M ultiVOIP cable conne[...]

MultiVOIP User Guide Technical Configuration 65 6. Set Ethernet/IP Param eters. This dialog box can be reached by pulldown menu, toolbar icon, keyb oard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I[...]

Technical Configuration MultiVOIP User Guide 66 In each field, enter the values that fit your particular network.[...]

MultiVOIP User Guide Technical Configuration 6 7 The Ethernet/IP P arameters fields are described in the tables and text passages below. Note that both Di ffServ parameters (Call Control PHB and VoIP Media PHB) m ust be set to zero if you en able Packet Prioritizati on (802.1p). Nonzero DiffServ va lues negate the prioritization scheme. Ethernet/IP[...]

Technical Configuration MultiVOIP User Guide 68 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 802.1p (continued) 4 – Con trolled Load : Important business applications subject to some form of “Admission Control”, such as preplanning of Network requirement, characterized by b andwidth reservatio[...]

MultiVOIP User Guide Technical Configuration 69 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to dist inguish it from other units in system . Enable DHCP Y/N disabled by default Dynamic Host Configuration Protocol is a method for assi gning IP[...]

Technical Configuration MultiVOIP User Guide 70 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fields DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers. There are 64 values, each with an elaborate technical desc[...]

MultiVOIP User Guide Technical Configuration 71 The IP Datagram with Header, Its Ty pe-of-Serv ice field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN TYPE OF SERVICE TOTAL LENGTH IDE NTIFIC ATIO N FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any ) PADDING … end of he[...]

Technical Configuration MultiVOIP User Guide 72 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server Enable Y/N Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. MultiVOIP unit has an FTP Server function so that firmware and other important operating [...]

MultiVOIP User Guide Technical Configuration 73 About Service Records An SRV reco rd holds the f ollowing info rmation: • Service : the symbolic name of the desired service. • Protocol : this i s usually either TCP or UDP . • Domain name : the domain for which this record is valid. • TTL : standard DNS time to live field. • Class : standa[...]

Technical Configuration MultiVOIP User Guide 74 7. Set up the Web Browser GUI (Opti onal) . After an IP ad dress for the MultiVOIP unit has been established, you can choose to do an y further configuration of t he unit (a) by using t he MultiVOIP web browser G UI, or (b) by continuing to use the MultiVOI P Windows GUI. If you want to do configurati[...]

MultiVOIP User Guide Technical Configuration 75 8. Set Voice/FAX Pa rameters. This dialog box ca n be reached by pulldown menu, toolbar icon, ke yboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Icon Shortcut Sidebar Ctrl + H[...]

Technical Configuration MultiVOIP User Guide 76 In each field, enter the values that fit your particular network.[...]

MultiVOIP User Guide Technical Configuration 7 7 Note that Voic e/FAX parameters are ap plied on a channel-by-ch annel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using t he Copy Channel button and its dialog box. To cop[...]

Technical Configuration MultiVOIP User Guide 78 The Voice/FAX Parameters fields are described in the tables below. Voice/Fax Parameter Definitions Field Name Values Description Default -- When this button is cl icked, all Voice/FAX parameters are set to their default values. Select Channel 1-2 (210) 1-4 (410) 1-8 (810) Channel to be configured is s[...]

MultiVOIP User Guide Technical Configuration 79 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Para meters Duration (DTMF) 60 – 3000 ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘soun ds’ or is held. Default = 100 ms. Not supported in 5 .02c BRI software. DTMF In/Out of[...]

Technical Configuration MultiVOIP User Guide 80 Voice/Fax Parameter Definitions (cont’d) Field Name Valuee Description FAX Parameters (cont’d) Fax Volume ( Default = -9.5 dB ) -18.5 dB to –3.5 dB Controls output level of fax to nes. To be changed only under the direction of Multi-Tech’s Technical Support. Jitter Value (Fax) Default = 400 ms[...]

MultiVOIP User Guide Technical Configuration 81 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether select ion of coder is manual or automatic. When Automatic is selected, the local and remote voice ch annels will negotiate the voice coder to be used by selecting the highest bandwidth coder sup[...]

Technical Configuration MultiVOIP User Guide 82 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Compression Y/N Determines whether silence compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit v oice packets when silence is de tec[...]

MultiVOIP User Guide Technical Configuration 83 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user havi ng to dial a Phone Directory Database number. A[...]

Technical Configuration MultiVOIP User Guide 84 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert (continued from previous page) Both functions apply on a channel-by- channel basis. It would not be appropriate for either of these functions to[...]

MultiVOIP User Guide Technical Configuration 85 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Offhook Alert Timer 0 – 3000 seconds The length of time that must elapse before the offhook alert is triggered and a call is automatically made to the phone number listed in the Ph one Number [...]

Technical Configuration MultiVOIP User Guide 86 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets f rom a remote MultiVOIP , varyin g delays between packets may occur due to[...]

MultiVOIP User Guide Technical Configuration 8 7 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimizat- ion Factor 0 to 12 The Optimization [...]

Technical Configuration MultiVOIP User Guide 88 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four optio ns which can be used singly or in an y combination. Jitter Value 1-65535 milli- seconds The Jitter Value defines the average int[...]

MultiVOIP User Guide Technical Configuration 89 9. Set T1/E1/IS DN Paramet ers. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “T1/E1/ISDN Parameters” Pulldown Icon -- Shortcut Sidebar Ctrl + T[...]

Technical Configuration MultiVOIP User Guide 90 In each field, enter the values that fit your particular network.[...]

MultiVOIP User Guide Technical Configuration 91 T1 Paramet ers. The parameters applicable to T 1 and their values are shown in the figure below. These T1 Pa ramete r fields are described in the tables that follow.[...]

Technical Configuration MultiVOIP User Guide 92 T1 Parameter Definitions Field Name Values Description T1/E1/ISDN T1 North American digital telephony standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul [...]

MultiVOIP User Guide Technical Configuration 93 T1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink S tart E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into [...]

Technical Configuration MultiVOIP User Guide 94 T1 Parameter Definitions Field Name Values Description FXS Ground Start Supe rvision Parameters Answer Delay (Enable) Y/N When this option is selected, t he FXS interface sends the connection notice to the call ing party only when the Answer Delay Timer expires. The connection notice is sent regardles[...]

MultiVOIP User Guide Technical Configuration 95 T1 Parameter Definitions (cont’d) Field Name Values Description FXS Ground Start Supe rvision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ sig nal to the calling part[...]

Technical Configuration MultiVOIP User Guide 96 T1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which MultiVOIP i s operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switching[...]

MultiVOIP User Guide Technical Configuration 9 7 T1 Parameter Definitions (cont’d) Field Name Values Description General T1/E1/IS DN Parameters Line Build Out 0 dB, -7.5 d B, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O d B Pulse [...]

Technical Configuration MultiVOIP User Guide 98 T1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard. Yellow Alarm Format Bit[...]

MultiVOIP User Guide Technical Configuration 99 E1 Para meters. The parameters applicable to E 1 and their values are shown in the figure below. These E1 Pa rameter fields are described in the tables that follow.[...]

Technical Configuration MultiVOIP User Guide 100 E1 Parameter Definitions Field Name Values Description T1/E1/ISDN E1 European standard. Long-Haul Mode Y/N In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disab led, sign[...]

MultiVOIP User Guide Technical Configuration 101 E1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt E&M Wink S tart E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start MFR2ITU MFR2 China MFR2 ANI Channel Associated Signaling (CAS) is a method of incorporating t[...]

Technical Configuration MultiVOIP User Guide 102 E1 Parameter Definitions Field Name Values Description FXS Ground Start Supe rvision Parameters Answer Delay (Enable) Y/N When this option is selected, t he FXS interface sends the connection notice to the call ing party only when the Answer Delay Timer expires. The connection notice is sent regardle[...]

MultiVOIP User Guide Technical Configuration 103 E1 Parameter Definitions (cont’d) Field Name Values Description FXS Ground Start Supe rvision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ sig nal to the calling par[...]

Technical Configuration MultiVOIP User Guide 104 E1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which MultiVOIP i s operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switchin[...]

MultiVOIP User Guide Technical Configuration 105 E1 Parameter Definitions (cont’d) Field Name Values Description General E1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 d B, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O d B Pulse S[...]

Technical Configuration MultiVOIP User Guide 106 E1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard. Yellow Alarm Format Bi[...]

MultiVOIP User Guide Technical Configuration 10 7 10. Set ISDN Par ameters (if applicable). These parameters are ac ces- sible in the T1/E1/ISDN P arameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN -PRI and set it f or the particular implementation of ISDN that your telco uses. The ISDN types supported [...]

Technical Configuration MultiVOIP User Guide 108 11. Set Call Signaling Paramete rs . This dialog box leads to 3 others, one for each of the c all-signaling types supported (H.323, SIP, and SPP). These dialog boxes can be reached by pulldown menu, keyboard shortcut, or a sidebar menu. Accessing “Call Signaling Parameters” Pulldown Shortcut Side[...]

MultiVOIP User Guide Technical Configuration 109 The tables below describes all fields in the general H.323 Call Signaling screen. H.323 Call Signaling Parameter Definitions Field Name Values Description Use Fast Start Y/N Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Signa[...]

Technical Configuration MultiVOIP User Guide 110 H.323 Call Signaling Parameter Defns (cont’d) Field Name Values Description GateKeeper RAS Parameters Primary GK (Gatekeeper) -- This is the pref erred gatekeeper for controlling the tr affic of the current voip. Alternate GK (Gatekeepers) 1 and 2 -- A first and a second alternate gatekeeper can be[...]

MultiVOIP User Guide Technical Configuration 111 . H.323 Call Signaling Parameter Defns (co nt’d) GateKeeper RAS Parameters Field Name Values Description RAS TTL Value in seconds The H.323 Gatekeeper “Time to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a cou ntd[...]

Technical Configuration MultiVOIP User Guide 112 H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Multiplexing (Mux) Y/N Signaling for multiple phone calls can be car ried on a single port rather than opening a separate signaling port for each call. This conserves bandwidth resourc[...]

MultiVOIP User Guide Technical Configuration 113 H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 (FS + Tun) Values : Y/N Description : FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before [...]

Technical Configuration MultiVOIP User Guide 114 The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will b e waiting for any incoming SIP requests. Use S[...]

MultiVOIP User Guide Technical Configuration 115 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those ca lls come through the gatekeeper. Primary Proxy -- This is the preferred SIP proxy server f[...]

Technical Configuration MultiVOIP User Guide 116 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values : alphanumeric Description : Password for proxy server function. See “User Name” description above. Re- Registration Time Values : numeric (in seconds) Description : This i[...]

MultiVOIP User Guide Technical Configuration 11 7[...]

Technical Configuration MultiVOIP User Guide 118 The tables below describes all fields in the general SPP Call Signaling screen. SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) Mode Direct, Client, or Registrar SPP voip system s can operate in two modes: in the direct mode , where al l vo[...]

MultiVOIP User Guide Technical Configuration 119 SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Options Client Option fields are active only in registrar/client mode and only for client voip u nits. Primary Registrar -- This is the preferred SPP registrar gateway for c[...]

Technical Configuration MultiVOIP User Guide 120 SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Proxy/NAT Device Parameters Behind Proxy/NAT device Y/N Enables MultiVOIP (running in SPP Registrar mode) to operate ‘behind’ a proxy/NAT device (NAT = Network Address Translation). Proxy/NAT Device Parameters – P[...]

MultiVOIP User Guide Technical Configuration 121 11. Set SNMP Param eters (Remote Voip Management). Th is dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable b y a remote PC running the Mult iVoipManager soft ware, check the “Enable SNMP Agent” box on the SNMP Parameters screen. Accessin[...]

Technical Configuration MultiVOIP User Guide 122 In each field, enter the values that fit your particular system.[...]

MultiVOIP User Guide Technical Configuration 123 The SNMP Parameter fields are d escribed in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Agent Y/N Enables the SNMP code in the firmware of the MultiVOIP . This must be enabled for the Mult iVOIP to communicate with and be controllable by the MultiVoipManager [...]

Technical Configuration MultiVOIP User Guide 124 12. Set Regiona l Parame ters (Phone Signaling Tones & Cadences) . This dialog box can be reache d by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R[...]

MultiVOIP User Guide Technical Configuration 125 The Regional Para meters screen will appear. For the country selec ted, the standard set of frequen cy pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy ), ring tone, and other, more specialized tones. Remote Configuration/Comma nd Modem. Each MVP241 0 an[...]

Technical Configuration MultiVOIP User Guide 126 The Regional Para meters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, bus y tone , unobtainable to ne (fast[...]

MultiVOIP User Guide Technical Configuration 12 7 “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Note : “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only. Name of a country or region that uses a certain set of tone pai[...]

Technical Configuration MultiVOIP User Guide 128 “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones fields (cont’d) Gain 1 g ain in dB +3dB to –31dB and “mute” setting Amplification factor of l ower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the MultiVO[...]

MultiVOIP User Guide Technical Configuration 129 “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for Built-In Modem ( not applicable to MVP- 130/130FXS MVP210, MVP410ST, or MVP810ST ) country name MultiVOIP un its operating with the X.06 software release (an d above) include a built-in modem. The admi[...]

Technical Configuration MultiVOIP User Guide 130 13. Set Custom Tones and Cadences (optional ). The Regional Paramet ers dialog box has a secondary dialog box that al lows you to customize DTMF tone pairs to cre ate unique ring-tones, dial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user tha[...]

MultiVOIP User Guide Technical Configuration 131 The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which fr[...]

Technical Configuration MultiVOIP User Guide 132 Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0” indicates continuous tone) survivability [...]

MultiVOIP User Guide Technical Configuration 133 14. Set SMTP Parameters (Log Reports by Email). The SMTP Paramet ers screen is applicable when the VOIP administrator has chosen to receive log repor ts by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Paramet ers screen.). T[...]

Technical Configuration MultiVOIP User Guide 134 The SMTP Parameters screen i s shown below “SMTP Parameters” Defi nitions Field Name Values Description Enable SMTP Y/N In order to send log report s by email, this box must be checked. However, to enable SMTP functionality, you m ust also select “SMTP” in the Logs screen. Requires Authentica[...]

MultiVOIP User Guide Technical Configuration 135 . “SMTP Parameters” Defi nitions (cont’d) Field Name Values Description Password alpha- numeric Login password for MultiVOIP unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail serv er’s IP address. This mail server must be accessible on the IP network to w[...]

Technical Configuration MultiVOIP User Guide 136 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields , that allows yo u to custom ize email log messages for the MultiVOIP. The Mu ltiVOIP software lo gs data about many aspects of the call traffic goi ng through the Mu ltiVOIP. The Custom Fields sc reen lets you pick which aspect[...]

MultiVOIP User Guide Technical Configuration 13 7 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log. Outbound Digits Received The DT[...]

Technical Configuration MultiVOIP User Guide 138 “Custom Fields” Definitions (cont’d) Field Description Field Description Server Details The IP address of the traffic control server (if any) being used (whether an H.323 gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server. Out[...]

MultiVOIP User Guide Technical Configuration 139[...]

Technical Configuration MultiVOIP User Guide 140 15. Set Log Reporting Method . The Logs screen lets you choose h ow the VoIP administrator will receive log reports about the Mul tiVOIP’s performance and the phone call traffi c th at is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP pro gram (GUI), B. vi[...]

MultiVOIP User Guide Technical Configuration 141 If you enable console me ssages, you can customize the types of messages to be included/e xcluded in log reports by c licking on the “Filters” button and usi ng the Console Mess ages Filter Set tings screen (see subsequent page). If you use the logging function, sel ect the logging option that ap[...]

Technical Configuration MultiVOIP User Guide 142 “Logs” Screen Definition s Field Name Values Description Enable Console Messages Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processi ng resources. Co nsole messag[...]

MultiVOIP User Guide Technical Configuration 143 To customize console messages by cate gory and/or by channel, cl ick on “Filters” and use the Console Messag es Filters Settin gs screen.[...]

Technical Configuration MultiVOIP User Guide 144 16. Set Supplementary Servic es Parameters. This dialog box can b e reached by pulldown menu, k eyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameter s Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services feature s derive from the H.450 standard, which brings t[...]

MultiVOIP User Guide Technical Configuration 145 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Ser vices, three are very closely related : Call Transfer, Call Hold, and Call Wait ing. Call Name Identification is si milar but not identical to the premium PSTN feature commonly known [...]

Technical Configuration MultiVOIP User Guide 146 the channel over which t he call is being origin ated (for example, “Calling Part y - Omaha Sales O ffice Line 2”). If th at voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “C alling Party - H arold Smith in Omaha”) . When the home voip r[...]

MultiVOIP User Guide Technical Configuration 14 7 The Supplementary S ervices fields ar e described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-24 (2410); 1-30 (3010) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Tr ansfer functi[...]

Technical Configuration MultiVOIP User Guide 148 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable C all Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talk ing) connection with another party while receiving another call (Call Waiting ), while initiati [...]

MultiVOIP User Guide Technical Configuration 149 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Identification Enable Enables CNI function . Call Name Identification i s not the same as Caller ID. When enabled on a given voip unit currently being contro lled by the MultiVOIP GUI (the ‘home voip’), Call Nam[...]

Technical Configuration MultiVOIP User Guide 150 Supplementary Services Definitions (cont’d) Field Name Values Description Calling Party, Allowed Name Type (CNI) If the ‘home’ voip unit is originating the call and Calling Par ty is sel ected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The[...]

MultiVOIP User Guide Technical Configuration 151 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originating remot e voip unit that t he ca[...]

Technical Configuration MultiVOIP User Guide 152 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will t[...]

MultiVOIP User Guide Technical Configuration 153 Supplementary Services Definitions (cont’d) Field Name Values Description Connected Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call and Conne cted Part y is selected, then the identifier (from the Caller Id field) will tell the originating remot e voip unit that the a[...]

Technical Configuration MultiVOIP User Guide 154 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “H arry Smith,” or “B ursar’s Office,” or “Ba[...]

MultiVOIP User Guide Technical Configuration 155 17. Set NAT Traversal para meters. NAT (Ne twork Address Translation) parameter s are applicable only when the MultiVOIP is operating in SIP mode. Th e use of STUN (Simple Traversal of UDP NATs) servers to aid networks w ith NAT devices is described in RFC 3489.[...]

Technical Configuration MultiVOIP User Guide 156 Accessing “NAT Trav ersal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal scr een fields ar e presented in the table below.[...]

MultiVOIP User Guide Technical Configuration 15 7 NAT Traversal Definitions (con t’d) Field Name Values Description Enable (STUN) Y/N Enables STUN client functiona lity in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allow s a server to as sist client gateway s behind a NAT firewall o[...]

Technical Configuration MultiVOIP User Guide 158 18. Set RADIUS pa rameters . In general, RADIUS is concerned with authentication, authoriza tion, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is sell suited for bi lling of voip telephony services. In the Attr ibutes secondary screen (ac[...]

MultiVOIP User Guide Technical Configuration 159 The fields of the RADIUS screen are described in the t able below.[...]

Technical Configuration MultiVOIP User Guide 160 RADIUS Screen Field Definitions Field Name Values Description Enable Accounting Y/N When checked, the Mult iVOIP will access the accounting fu nctionality of the Server Address n.n.n.n 0 – 255 IP address of the RADIUS server th at handles accounting (billing) for the current MultiVOIP unit. Account[...]

MultiVOIP User Guide Technical Configuration 161 The RADIUS Paramet ers dialog box has a secondary dialog box, Custom Fields , th at allows you to custo mize accounting in formation sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffi c going through the MultiVOIP. The Custom Fields scre[...]

Technical Configuration MultiVOIP User Guide 162 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log. Outbound Digits Sent The DTMF di[...]

MultiVOIP User Guide Technical Configuration 163 “Custom Fields” Definitions (cont’d) Field Description Field Description From Details To Details Gateway Number Originating gateway Gatew N. Completing or answering gateway IP Addr IP address where call originated. IP Addr IP address where call was completed or answered. Descript Identifier of [...]

Technical Configuration MultiVOIP User Guide 164 19. Set Baud Rate . The Connection option in the sidebar menu h as a “Settings” item that incl udes the baud-rate setting for the COM port of the computer running the MultiVOIP software . First, it is important to note that the default COM port established by the MultiVOIP progr am is COM1. Do no[...]

MultiVOIP User Guide Technical Configuration 165 20. View System Information screen and set updating interval (optional). This dialog box can be reached by pu lldown menu, keyboard shortcut, or sidebar. Accessing “System Infor mation” Screen Pulldown Icon Shortcut Sidebar Ctrl + Alt +Y[...]

Technical Configuration MultiVOIP User Guide 166 This screen presents vital system in formation at a glance. Its primary use is in trou bleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is i[...]

MultiVOIP User Guide Technical Configuration 16 7 System Information Parameter Definitions (cont ’d) Field Name Values Description Configur- ation Version nn.nn.nn. nn alpha- numeric Indicates version of Multi VOIP Configuration software (which includes screens for IP Parameters, SNMP Parameters, SMTP Par ameters, Regional Pa rameters, etc. Phone[...]

Technical Configuration MultiVOIP User Guide 168 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen 21. Saving th e MultiVOIP Con figuration . When v alues have been set for all of the MultiVOIP’s various opera ting parameters, click on Save Setup in the sidebar.[...]

MultiVOIP User Guide Technical Configuration 169 22. Creatin g a User Default Configuration . When a “Setup” (com plete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A U ser Default setup may be useful as a baseline of site-specific valu es to which you can easily revert[...]

170 Chapter 6: T1 Phonebook Configuration (North American Telephony Standards)[...]

MultiVOIP User Guide T1 PhoneBook Configuration 171 T1 V ersus E1 T elephony En vironments We present separate chapters for the MVP2410 MultiVOIP (this chapter) and the MV P3010 MultiVO IP (Chapter 7) because the respective telephony environments in which they operate h ave different standards and conventions. The M VP2410 is designed to operate un[...]

T1 Phonebook Configuration MultiVOIP User Guide 172 remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describes the dialing seque nces required for a c all to originate r emotely from any other VOIP sites in the system, and to terminate on that particul ar VO[...]

MultiVOIP User Guide T1 PhoneBook Configuration 173 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit s[...]

T1 Phonebook Configuration MultiVOIP User Guide 174 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt + O Phonebook Sidebar Menu[...]

MultiVOIP User Guide T1 PhoneBook Configuration 175 1. Select Outbound Phone Book / List Entrie s . Fields in the “Details” section will differ dependin g on the protocol (H.323, SIP, o r SPP) of the select ed list entry to which the details pertain. Click Add .[...]

T1 Phonebook Configuration MultiVOIP User Guide 176 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note that the Advanced button gives access to th e Alternate IP Routing feature, if needed. Alternate IP Routing c an be implemented in a secondary screen (as described after the prim ary s[...]

MultiVOIP User Guide T1 PhoneBook Configuration 177 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature [...]

T1 Phonebook Configuration MultiVOIP User Guide 178 Add/Edit Outbound Phone Book: Field Definitio ns (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with [...]

MultiVOIP User Guide T1 PhoneBook Configuration 179 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Use Gatekeepr Y/N Indicates whether or not gatekeeper is us ed. Gateway H.323 ID alpha- numeric The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeep er” is enabled f[...]

T1 Phonebook Configuration MultiVOIP User Guide 180 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server i s used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols. UDP is a high-speed, low-overhead connection[...]

MultiVOIP User Guide T1 PhoneBook Configuration 181 Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, on e voip (the registrar, as set in Ph o[...]

T1 Phonebook Configuration MultiVOIP User Guide 182 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alternate pat h for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN. However, this feature could a [...]

MultiVOIP User Guide T1 PhoneBook Configuration 183 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n. Round Trip Delay milliseconds The Round Trip Delay is the c riterion for judging when a da[...]

T1 Phonebook Configuration MultiVOIP User Guide 184 3. Select Inbound PhoneBook | Lis t Entries .[...]

MultiVOIP User Guide T1 PhoneBook Configuration 185 4. The Add/Edit Inbound PhoneBook screen appears.[...]

T1 Phonebook Configuration MultiVOIP User Guide 186 Enter Inbound PhoneBook dat a for yo ur MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are desc ribed in the table below. Add/Edit Inbound Phone Book: Field Defini tions Field Name Values Description Accept Any Number Values : Y/N Description: When checked, “Any Number” appears[...]

MultiVOIP User Guide T1 PhoneBook Configuration 187 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Call Forward Parameters Forward Condition Uncondit.; Busy No Resp. Unconditional . When selected, all calls receive d will be forwarded. Busy . When selected, calls will be forwarded when station is busy. No R[...]

T1 Phonebook Configuration MultiVOIP User Guide 188 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count 0, 1, 2, 3, etc . When “No Response” is condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. Registration Option Parameters In an H.[...]

MultiVOIP User Guide T1 PhoneBook Configuration 189 T1 Phonebook Examples The following example demonstrates h ow Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company wit h offices in Minneapol is and Baltimore. 3 Sites, All-T1 Example Notice first the area code situation in those two cities: Minneap[...]

T1 Phonebook Configuration MultiVOIP User Guide 190 An outline of the equipment setup in both offices is shown below. IP Network Digital Vo I P 200.2.10.3 T1 717-5170 PBX -5171 -5172 -5173 -5174 Company HQ. Minneapolis North S u b. area 76 3 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r   Digital Vo I P 200.2.9.7 T1 Baltimore Sale[...]

MultiVOIP User Guide T1 PhoneBook Configuration 191 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOI P’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.[...]

T1 Phonebook Configuration MultiVOIP User Guide 192 To call the Minneapolis/St. Paul ar ea, a Baltimore employee must dial eleven digits. (In this case, we ar e assuming that the B altimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phon e number in the 612 area code, the call will [...]

MultiVOIP User Guide T1 PhoneBook Configuration 193 Similarly, the Inbound PhoneBook fo r the Baltimore VOIP (shown first below) generally matches the Outbou nd PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be re moved: 14103257. This entry allows Minneapolis users t o contact Baltimor e co-workers as though [...]

T1 Phonebook Configuration MultiVOIP User Guide 194 The Outbound PhoneBook for the Minn eapolis VOIP is shown below. The third destination p attern, “7” facil itates reception of co-worke r calls using local-a ppearing-extensions only. In this c ase, the “Add Prefix” field value for this phonebook entry would be “1410325” .[...]

MultiVOIP User Guide T1 PhoneBook Configuration 195 Configuring Mixed Digita l/Analog V OIP Systems Analog MultiVOIP units, like the MVP-210/410/810 are compa tible with digital Mult iVOIP units like t he MVP2410. In many cases, digital and analog VO IP units will appear in the same teleph ony/IP system. In addition to MVP- 210/410/810 Mult iVOIP u[...]

T1 Phonebook Configuration MultiVOIP User Guide 196 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the M VP410) requires its o wn inbound and outb oun d phonebooks. The MVP2410 digital MultiVOIP req uir[...]

MultiVOIP User Guide T1 PhoneBook Configuration 197 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (S ite B) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 102 200.2.9.8 2 Site B, FX S channel. 101 200.2.9.8 1 Site B, FXO channel. 421 200.2.9.6 0 Site E FXS ch annel. 201 200.2.9.7 1 Site A, F[...]

T1 Phonebook Configuration MultiVOIP User Guide 198 Note 1. The “x” is a wildcard character. Note 2. By specif ying “Channel 0,” we instruct the MVP2400/24 10 to choose any available dat a channel to carry the call. Note 3. Note that Site F ke y system has only 30 extensions (x7400-7429) . This destination pattern ( 140226374) actually dire[...]

MultiVOIP User Guide T1 PhoneBook Configuration 199 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.9.8 To originate cal ls to Rochester local PSTN using the FXO channel (channel #1) of the Site B V[...]

T1 Phonebook Configuration MultiVOIP User Guide 200 Inbound Phonebook for MVP2410 Di gital VOIP (Site D) Remove Prefix Ad d Prefix Channel Number Comment 1615 9, Note 4. Note 5. 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network. 1615 49231 31 0 Allows voip calls di[...]

MultiVOIP User Guide T1 PhoneBook Configuration 201 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate c alls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.9.8 To originate cal ls to any PSTN phone in Rochester area using the FXO channel (channel #1) of t[...]

T1 Phonebook Configuration MultiVOIP User Guide 202 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Ad d Prefix Channel Number Comment 1402 4 Access to Lincoln local PSTN by users at remote VOIP location s via FXO port at Site F. 1402 263740 740 0 1402 263741 741 0 1402 263742 742 0 Gives remote voip users ac cess to extension of k[...]

MultiVOIP User Guide T1 PhoneBook Configuration 203 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate c alls to Site A. 1507 1507 1 01# Note 3. 200.2.9.8 To originate cal ls to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B V[...]

T1 Phonebook Configuration MultiVOIP User Guide 204 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Ad d Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#71[...]

MultiVOIP User Guide T1 PhoneBook Configuration 205 Site D calling Site C 1. Dial 9,1507717566 2. 2. “9” gets o utside line. On som e PBXs, an “8” may be used to direct calls to th e VOIP, while “9” directs ca lls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to t[...]

T1 Phonebook Configuration MultiVOIP User Guide 206 Site D calling Site F A voip call from Pierre PBX to extension 74 24 on th e key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre O utbound Phonebook to facilitate origination of t he call, would be 1402263742. The c all would be directed t o the Lincoln voip’s IP addre[...]

MultiVOIP User Guide T1 PhoneBook Configuration 207 Site F calling Site D A voip call from a Lincoln key extension to ext ension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Linco ln Outbound Phonebook to facilitate origination of the call, would be “31”. The stri ng “1615492” would have to be added as a prefix. The[...]

208 Chapter 7: E1 Phonebook Configuration (European Telephony Standards)[...]

MultiVOIP User Guide E1 PhoneBook Configuration 209 E1 V ersus T1 T elephony En vironments We present separate chapters for the MVP3010 MultiVOIP (this chapter) and the MV P2410 MultiVO IP (Chapter 6) because the respective telephony environments in which they operate h ave different standards and conventions. The M VP3010 is designed to operate un[...]

E1 Phonebook Configuration MultiVOIP User Guide 210 onto a single netw ork. Typically these are private networks. Free Calls: One V OIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are loc ated. Consider, for example, the Wr en Clothing Company. This company has VOIP-equipped office s in[...]

MultiVOIP User Guide E1 PhoneBook Configuration 211 Local Rate Calls: Within Local Calling Area of Remote VO I P In the second use of the VOIP syst em, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, int ernational calls can be m ade at local call ing rates. For example, suppose that[...]

E1 Phonebook Configuration MultiVOIP User Guide 212 Similarly, the VOIP system allows Wren Clothing emp loyees in London and Amsterdam to call anywhere in Paris at loca l rates; it allows Wren Clothing employees in Paris an d London to call anywhere in Amsterdam at local r ates. France The Netherlands 5 5 Wren Clothing Co. VOIP/PBX Si te London 5 W[...]

MultiVOIP User Guide E1 PhoneBook Configuration 213 National Rate Calls: Within Nation of Remote V OIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, int ernational calls can be m ade at national c alling rates. Again, significant savings[...]

E1 Phonebook Configuration MultiVOIP User Guide 214 Similarly, the VOIP system allows Wren Clothing emp loyees in London and Amsterdam t o call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates . France The Netherlands 5 5 Wren Clothing [...]

MultiVOIP User Guide E1 PhoneBook Configuration 215 In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an O utbound Phonebook entry that describe the end-to-end connection. The phone st ation originatin g the call must be connected to the VOIP system. The O utbound Phonebook for that VOIP unit must have a[...]

E1 Phonebook Configuration MultiVOIP User Guide 216 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit s[...]

MultiVOIP User Guide E1 PhoneBook Configuration 217 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt + O Phonebook Sidebar Menu[...]

E1 Phonebook Configuration MultiVOIP User Guide 218 Phonebook Configuration Pr ocedure 1. Select Outbound Phone Book/List Entries . Click Add .[...]

MultiVOIP User Guide E1 PhoneBook Configuration 219 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note that the Advanced button gives access to th e Alternate IP Routing feature, if needed. Alternate IP Routing c an be implemented in a secondary screen (as described after the prim ary s[...]

E1 Phonebook Configuration MultiVOIP User Guide 220 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature [...]

MultiVOIP User Guide E1 PhoneBook Configuration 221 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequen[...]

E1 Phonebook Configuration MultiVOIP User Guide 222 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Use Gatekeepr Y/N Indicates whether or not gatekeeper is us ed. Gateway H.323 ID alpha- numeric The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeep er” is enabled f[...]

MultiVOIP User Guide E1 PhoneBook Configuration 223 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server i s used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols. UDP is a high-speed, low-overhead connection[...]

E1 Phonebook Configuration MultiVOIP User Guide 224 Add/Edit Outbound Phon e Book : Field Def’ns (cont’d) Field Name Values Description SPP Fields Use Registrar Values: Y/N Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, on e voip (the registrar, as set in Ph[...]

MultiVOIP User Guide E1 PhoneBook Configuration 225 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alternate pat h for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN. However, this feature could a [...]

E1 Phonebook Configuration MultiVOIP User Guide 226 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n. Round Trip Delay milliseconds The Round Trip Delay is the c riterion for judging when a da[...]

MultiVOIP User Guide E1 PhoneBook Configuration 227 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook dat a for your MultiVOI P unit. The fields of the Add/Edit Inbound PhoneBook scree n are described in the table below.[...]

E1 Phonebook Configuration MultiVOIP User Guide 228 Add/Edit Inbound Phone Book: Field Defini tions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix f ield. The Any Number feature of the Inbound Phone Book does not wo rk when an external routing device is u sed (Gatekeeper [...]

MultiVOIP User Guide E1 PhoneBook Configuration 229 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Channel Number 1-30, or “Hunting” E1 channel number to which the call will be assign ed as it enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available chann[...]

E1 Phonebook Configuration MultiVOIP User Guide 230 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Destination IP address, phone number, port number, etc. Phone number or IP a ddress t o which calls will be directed. For H.323 calls, the Forward Destination can be either a Phone Number of an IP Addre[...]

MultiVOIP User Guide E1 PhoneBook Configuration 231 Remember that the in itial MultiVOIP setup must be done locally or via the built-in Remot e Configuration/Command Modem us ing the MultiVOIP program . However, after the init ial configuration is complete, all of th e MultiVOIP units in the VOIP system can be configured, re-config ured, and upda t[...]

E1 Phonebook Configuration MultiVOIP User Guide 232 Lille Reims Strasbourg Paris: Area 01 Rouen Nantes Lyon Marseille Toulouse Bordeaux France Country Code: 33[...]

MultiVOIP User Guide E1 PhoneBook Configuration 233 010 Rotter dam 020 Amsterdam 050 Gronin gen 040 Eindhoven 01 18 Middelburg 038 Zwo l le 058 Leeuw arden 053 Enschede 070 The Hague Haarlem 023 0294 Weesp Beverwij k 0251 Den Helder 0223 0299 Purme rend Aalsmee r0297 T exel 0222 043 Maastricht The Ne therlands Country Code: 31 026 Arnhem[...]

E1 Phonebook Configuration MultiVOIP User Guide 234 An outline of the equipment setup in these three o ffices is shown below. IP Network Digital Vo I P 200.2.10.3 E1 979-5170 PBX -5171 -5172 -5173 -5174 Wren Clothing Co. London Of fice Country Cod e: +44 Area Code: 0208 PBX Wren C lothing Co. Amsterdam Office Country Code : +31 Area/City Code: 020 [...]

MultiVOIP User Guide E1 PhoneBook Configuration 235 The screen below shows Outbound Ph oneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is sho wn below. NOTE: Commas are a llowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas deno t e a brief pause for a dial tone[...]

E1 Phonebook Configuration MultiVOIP User Guide 236 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Paris faci lity. The Inbound PhoneBook for the Paris VOIP is shown below.[...]

MultiVOIP User Guide E1 PhoneBook Configuration 237 The screen below shows O utbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.[...]

E1 Phonebook Configuration MultiVOIP User Guide 238 Configuring Digita l & Analog V OIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compa tible with digital Mult iVOIP units like t he MVP3010. In many cases, digital and analog VO IP units will appear in the same teleph ony/IP system. In addition to MVP- 210/410/810 Mult[...]

MultiVOIP User Guide E1 PhoneBook Configuration 239 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the M VP410) requires its o wn inbound and outb oun d phonebooks. The MVP3010 digital MultiVOIP req uir[...]

E1 Phonebook Configuration MultiVOIP User Guide 240 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 0207 xxx xxxx 200.2.9. 9 0 (Note 2.) Gives remote voip users access to phone numbers in 0207 ar ea code (Inner London) in which Site D is located. 0208 xxx xxxx 200.2.9. 9 0 (N[...]

MultiVOIP User Guide E1 PhoneBook Configuration 241 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remo v e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate cal ls to Site A (Bi rming ham). 901189 9011 89 101# Note 3. 200.2.9.8 To originate cal ls to any PST[...]

E1 Phonebook Configuration MultiVOIP User Guide 242 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Di gital VOIP (Site D) Remove Prefix Ad d Prefix Channel Number Comments 0207 9,7 Note 4. Note 5. 0 Allows phone users at remote voip sit es to call local numbers (those w ithin the Site D area code, 0207, Inner Lo[...]

MultiVOIP User Guide E1 PhoneBook Configuration 243 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate c alls to Site A (Bi rming ham). 01189 0118 101# Note 3. 200.2.9.8 To originate cal ls to any PSTN phone in Reading area using the FXO channel (channel #1) of[...]

E1 Phonebook Configuration MultiVOIP User Guide 244 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Ad d Prefix Channel Number Comment 01822 2 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 263 740 740 . 0 0182 263 741 741 . 0 0182 263 742 742 0 Gives remote voip users , access to extensions of key phone[...]

MultiVOIP User Guide E1 PhoneBook Configuration 245 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate c alls to Site A (Bi rming ham). 01189 0118 101# Note 3. 200.2.9.8 To originate cal ls to any PSTN phone in Reading area using the FXO channel (channel #1) of[...]

E1 Phonebook Configuration MultiVOIP User Guide 246 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Ad d Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial to ne from Site B . 3. Dial 9435632. 4. Await completion. Talk. Site A calling Site C, Method 2 5. Dial 101#[...]

MultiVOIP User Guide E1 PhoneBook Configuration 247 Site D calling Site C 1. Dial 901189435632 . 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to th e VOIP, while “9” directs ca lls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the [...]

E1 Phonebook Configuration MultiVOIP User Guide 248 Site D calling Site F A voip call from Inner London PBX to ext ension 7424 on the key tele phone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilita te origination of the call, would be 90182263 742. The call would be directed to the Tavistock voip’s IP ad[...]

MultiVOIP User Guide E1 PhoneBook Configuration 249 Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on th e PBX in Inner London. A. The required entry in the Tavistock Outbound Pho nebook to facilitate origination of the call, would be “3”. The string 020 73988 is added, preceding the “3”. The call would b[...]

E1 Phonebook Configuration MultiVOIP User Guide 250 International T elephony Nu mbering Plan Resour ces Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established ; new service cat[...]

MultiVOIP User Guide E1 PhoneBook Configuration 251 URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications O[...]

252 Chapter 8: Operation and Maintenance[...]

MultiVOIP User Guide Operation & Mainte nance 253 Operation and Maintenance Although most Operation and Mainte n ance functions of the software are in the Statistics group of screens, an impo rtant summary appe ars in the System Information of the Configuration scre en group. System Inf ormation screen This screen presents vital system in forma[...]

Operation and Maintenance MultiVOIP U ser Guide 254 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alpha- numeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version nn.nn.nn alpha- numeric Indic[...]

MultiVOIP User Guide Operation & Mainte nance 255 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen[...]

Operation and Maintenance MultiVOIP U ser Guide 256 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX set ting or MultiVOIP/telco-o ffice setting, can be monitored for performance using the Statistics functions of the MultiVOIP soft ware. About Call Pr ogress Accessing Call-Progress Statistics Channel Icons (Ma[...]

MultiVOIP User Guide Operation & Mainte nance 257 The Call Progress Details Screen[...]

Operation and Maintenance MultiVOIP U ser Guide 258 Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours,[...]

MultiVOIP User Guide Operation & Mainte nance 259 Call Progress Details: Field Definitions Field Name Values Description Packet Detail s Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of th[...]

Operation and Maintenance MultiVOIP U ser Guide 260 Call Progress Details: Field Definitions (con t’d) From – To Details Description Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call. IP Address (from) x.x.x.x, where x has a range of 0 to 255 IP address from which the call was rece[...]

MultiVOIP User Guide Operation & Mainte nance 261 Call Progress Details: Field Definitions (con t’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the MultiVOIP to the PBX/telco[...]

Operation and Maintenance MultiVOIP U ser Guide 262 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/g ateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Ph[...]

MultiVOIP User Guide Operation & Mainte nance 263 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Call Status fields Call Status hangup, active Show s con dition of current call. Call Control Status Tun, FS + Tun, AE, Mux Displays the H.323 version 4 features in use for the selected call. These inclu de tunnel[...]

Operation and Maintenance MultiVOIP U ser Guide 264 About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O[...]

MultiVOIP User Guide Operation & Mainte nance 265 The Logs Screen[...]

Operation and Maintenance MultiVOIP U ser Guide 266 Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call havi ng the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (eve nt)[...]

MultiVOIP User Guide Operation & Mainte nance 267 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Voice coder G.723, G.729, G.711, etc. The voice coder being used on this call. Disconnect Reason Values are "Normal" and "Local" disconnection. Indicates whether the call was disconne[...]

Operation and Maintenance MultiVOIP U ser Guide 268 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Server Details n.n.n.n for n= 0-255 When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.323 mode; with proxy in SIP mode; or in the client/server configuration of SPP mode), this f[...]

MultiVOIP User Guide Operation & Mainte nance 269 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name alphanumeric string Identifier for the VOIP gateway that originated this call. IP Addres s x.x.x.x, where x has a range of 0 to 255 IP address of the VOIP gatew ay fr[...]

Operation and Maintenance MultiVOIP U ser Guide 270 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred To phone number string Number of party called in transfer. Call Forwarded To phone number string Number of party called in forwarding.[...]

MultiVOIP User Guide Operation & Mainte nance 271 About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P[...]

Operation and Maintenance MultiVOIP U ser Guide 272 IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data acros s an IP network. By contrast, TCP provides reliable, connection-o[...]

MultiVOIP User Guide Operation & Mainte nance 273 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP (continu ed). Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassem bly of packets into their correct [...]

Operation and Maintenance MultiVOIP U ser Guide 274 IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (cont’d) Sum of data packets of all types. Received with Errors integer value Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within[...]

MultiVOIP User Guide Operation & Mainte nance 275 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resett[...]

Operation and Maintenance MultiVOIP U ser Guide 276 About Link Management The Link Management screen is es sentially an a utomated utility for pinging endpoints on your voip netw ork. This utility generates pings of variable si zes at variable interv als and records the response to t he pings. Accessing Link Management Pulldown Shortcut // Icon Sid[...]

MultiVOIP User Guide Operation & Mainte nance 277[...]

Operation and Maintenance MultiVOIP U ser Guide 278 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to Ping a.b.c.d 0-255 This is the IP address of the ta rget endpoint to be pinged. Pings per Test 1-999 This field det ermines how many pings will be generated by the Start Now command. Response T[...]

MultiVOIP User Guide Operation & Mainte nance 279 Link Management screen Field Definitions (con t’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping. No. of Pings Sent as listed Number of pings sent to target endpoint. No. of Pings Received as l[...]

Operation and Maintenance MultiVOIP U ser Guide 280 T1 Statistics Screen[...]

MultiVOIP User Guide Operation & Mainte nance 281 T1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no s ignal or cannot synchronize to the signal bein g received. A Red Alarm is generated if the incoming data stream has [...]

Operation and Maintenance MultiVOIP U ser Guide 282 T1 Statistics: Field Definitions (cont’d ) Field Name Values Description Yellow Alarm Tally since last reset. The alarm signal sent by a remote T1/E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame Search Restart Flag [To be supplied.] Loss of[...]

MultiVOIP User Guide Operation & Mainte nance 283 T1 Statistics: Field Defini tions (c ont’d) Field Name Values Description Bipolar Violation Integer tally of violation count since last reset. Two successive pulses of the same polarity have been received and these pulses are not part of zero substitution. On an AMI-encoded line, this represen[...]

Operation and Maintenance MultiVOIP U ser Guide 284 E1 Statistics Screen E1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no s ignal or cannot synchronize to the signal bein g received. A Red Alarm is generated if the incomi[...]

MultiVOIP User Guide Operation & Mainte nance 285 E1 Statistics: Field Defini tions (cont’d) Field Name Values Description Receive Timeslot 16 Alarm Indication Signal Detected alarm indication signa l in timeslot 16 ac cording to ITU-T G.775. Indicates the incoming time slot 16 contains less t han 4 zeros in each of two consecutive time slot [...]

Operation and Maintenance MultiVOIP U ser Guide 286 E1 Statistics: Field Definitions (cont’d ) Field Name Values Description Receive Timeslot 16 Loss of MultiFrame Alignment The framing pattern '0000' in 2 consecutive CAS multifram es were not found or in all time sl ot 16 of the previous multiframe all bits were reset . Transmit Line O[...]

MultiVOIP User Guide Operation & Mainte nance 287 About Registered Gate way Det ails The Registered Gateway D etails screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signa ling screen and in the Add/Edit Outbound PhoneBook sc reen. Accessing Registered Ga[...]

Operation and Maintenance MultiVOIP U ser Guide 288[...]

MultiVOIP User Guide Operation & Mainte nance 289 Registered Gate way Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This d escriptor should generally identify the physical location of the unit (e.g., city , building, etc.) and perhaps ev[...]

Operation and Maintenance MultiVOIP U ser Guide 290 About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4[...]

MultiVOIP User Guide Operation & Mainte nance 291 H.323 Gatekeepers (Sta tistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeric[...]

Operation and Maintenance MultiVOIP U ser Guide 292 SIP Proxies (Statistics, Se rvers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the SIP proxy by which the MultiVOIP is governed. Port TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs[...]

MultiVOIP User Guide Operation & Mainte nance 293 SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. Type Primary, Predefined [...]

Operation and Maintenance MultiVOIP U ser Guide 294 About P acketization Time You can use the Pac ketization Time screen to specify definite packetization rates for cod ers selected in the Voice/FAX Parameters screen (in the “Coder Options” grou p of fields). The Packetization Time screen is accessible u nder th e “Advanced” options entry i[...]

MultiVOIP User Guide Operation & Mainte nance 295 Packetization Time Screen Packetization rates can be set separately for each c hannel. The table below presents the ranges and increm ents for packetization rates. Packetization Ranges an d Increments Coder Type s Range (in Kbps); {default value} Increments (in Kbps) G711, G726, G727 5-120 {5} 5[...]

Operation and Maintenance MultiVOIP U ser Guide 296 Once the pack etization rate has bee n set for one cha nnel, it can be c opied into othe r channels.[...]

MultiVOIP User Guide Operation & Mainte nance 297 MultiV oip Program Men u Items After the MultiVoip program is inst alled on the PC, it c an be launched from the Programs group of t he Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu. Several basic softwa[...]

Operation and Maintenance MultiVOIP U ser Guide 298 MultiVOIP Program Menu (cont’d) Menu Selection Description Download CAS Protocol The CAS protocol code allows the VOIP to interact properly with the PBX or central- office switch that it serves. The need to download CAS protocols arises for on ly a small minority of VOIP users , and only when PB[...]

MultiVOIP User Guide Operation & Mainte nance 299 “Downloading” here re fers to transfer ring program files from the PC to the nonvolatile “flash” memory of the Mult iVOIP. Such transfers are made via the PC’s serial port. Thi s can be understood as a “down load” from the perspective of the MultiVOIP unit. When new versions of the[...]

Operation and Maintenance MultiVOIP U ser Guide 300 Date and Time Setup The dialog box below allo ws you to set the time and date indicators of the MultiVOIP sy stem. Obtaining Updated Firmware Generally, updated firmwa re must be downloaded from the MultiTech web/FTP site to the user’s PC before it c an be downloaded from that PC to the MultiVOI[...]

MultiVOIP User Guide Operation & Mainte nance 301 If you conduct a search, for exampl e, on the word “Multi Voip,” you will be directed to a list of firmw are that can be downloaded. If you choose Support , you c an select “MultiVo ip” in the Product Support menu and then click on Firmwa re to find MultiVOIP resources.[...]

Operation and Maintenance MultiVOIP U ser Guide 302 Once the updated firmware has been loc ated, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for an y MultiVOIP model descr ibed in this manu al. MVP3000x.EXE from ftp.multitech.com Sa[...]

MultiVOIP User Guide Operation & Mainte nance 303 Generally, the firmware fi le will be a self-extracti ng compressed file (with .zip extension), whic h must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. C:Acme-IncMVP3000-firm[...]

Operation and Maintenance MultiVOIP U ser Guide 304 Implementing a Software Upgrade MultiVOIP soft ware can be upgraded local ly using a single comman d at the MultiVOIP Windows GUI, na mely Upgrade Software . This command downloads firmware (inc luding the H.323 stack), and factory default settings from the controll er PC to the MultiVOIP unit. Wh[...]

MultiVOIP User Guide Operation & Mainte nance 305 Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into t he nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standar d default value s that are loaded at the MultiTe ch fact[...]

Operation and Maintenance MultiVOIP U ser Guide 306 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK . 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [ model number ] is up. Reboot to Downloa d Firmware?” Click OK to download the firmware. The “Boot” LED [...]

MultiVOIP User Guide Operation & Mainte nance 307 5. The program will locat e the firmware “.bin ” file in the MultiVOIP directory. Highlight the correct (newest) “.b in” file and click Open . 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot ” LED will turn off at the en d of[...]

Operation and Maintenance MultiVOIP U ser Guide 308 Downloading CAS Pr otocol 1. The MultiVoip Configuration program may be on or off when invoking the Download CAS Protocol c ommand. 2.To invoke the Download CAS Protoc ol command, go to Start | Programs | MVP____ x.xx | Download CAS Protocol . 3. A message screen will appear w arning that the down[...]

MultiVOIP User Guide Operation & Mainte nance 309 4. The directory containing the CAS prot ocol files (extension is .c as) will appear. Select the CAS protocol need ed for yo ur system. Click Open . 5. The chosen CAS protocol file wi ll be loaded from the PC to the MultiVOIP unit. Progress bars will appear at the bottom of the screen while the [...]

Operation and Maintenance MultiVOIP U ser Guide 310 Downloading F actor y Defaults 1. The MultiVoip Con figuration program must be off when invo king the Download Factory Defau lts command. If it is on, the comman d will not work. 2.To invoke the Download Factory De faults command, go to Star t | Programs | MVP____ x.xx | Download Factory Defaults [...]

MultiVOIP User Guide Operation & Mainte nance 311 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK . 4. The MVP____- Firm ware screen appears s aying “MultiVOIP [ model number ] is up. Reboot to Download F irmware?” Click OK to download the factory defaults. The “Boot?[...]

Operation and Maintenance MultiVOIP U ser Guide 312 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Paramet ers screen will appear. The user should verify that the correct I P parameter values are listed on the screen and revise them if necessary. Then click OK . 6. Progress bars will appear at the bottom of the screen during [...]

MultiVOIP User Guide Operation & Mainte nance 313 Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configura tions confident that a working conf iguration can be rest [...]

Operation and Maintenance MultiVOIP U ser Guide 314 3. To download the use r defaults, go to Start | Programs | MultiVOIP xxx | Download User Def aults . 4. A confirmation screen will appea r indicating that this action will entail rebooting the MultiVOIP. Click OK .[...]

MultiVOIP User Guide Operation & Mainte nance 315 5. Progress bars will appear during the file tran sfer process. 5. When the file transfer process is complete, the Dialog-- IP Paramet ers screen will appear. 6. Set the IP values per your partic ular VOIP system. Click OK . Progress bars will appear as the MultiVOIP reboots itself.[...]

Operation and Maintenance MultiVOIP U ser Guide 316 Setting a P a ss wor d (Windows GUI) After a user name h as been designated and a password has been se t, that password is required to gain access to any functionality of the MultiVOIP soft ware. Only one user name and password can be assigned to a voip un it. The user name will be requir ed when [...]

MultiVOIP User Guide Operation & Mainte nance 317 2. To invoke the Set Passw ord command, go to Start | Programs | MVP____ x.xx | Set Password . 3. You will be prompted to conf irm that you want to establish a password, which will ent ail rebooting the MultiVOIP (wh ich is done automatically). Click OK to proceed with establishing a password. 4[...]

Operation and Maintenance MultiVOIP U ser Guide 318 NOTE : Be sure to write do wn your password in a convenient but secure place. If the password is forgotten, contact MultiTech Technical Supp ort for advice. Click OK . 5. A message will appear indicat ing that a password has be en set successfully. After the password has been set su ccessfully, th[...]

MultiVOIP User Guide Operation & Mainte nance 319 6. After the password h as been set, the user will be required to en ter the password to gain access to the web browser GUI and any part of the MultiVOIP software li sted in the Program group menu. User N ame and Password are both needed for access to the FTP Server residing in the MultiVOIP. Wh[...]

Operation and Maintenance MultiVOIP U ser Guide 320 Setting a P a ss wor d (Web Br owser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP soft ware functions (Win dows GUI, web brow ser GUI, FTP server, and all Program menu comma nds, e.g., Upgrade Softwar[...]

MultiVOIP User Guide Operation & Mainte nance 321 Un-Installing the MultiV OIP Software 1. To un-inst all the MultiVOIP conf iguration software, go to Start | Programs and loc ate the MultiVOIP e ntry. Select Uninstall MVP____ vx.xx (versio ns may vary). 2. Two confirmation sc reens will appear. Click Yes and OK when you are certain you want to[...]

Operation and Maintenance MultiVOIP U ser Guide 322 3. A special warnin g message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes . An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both. A read-only file, C:ProgramFilesMVP3000[...]

MultiVOIP User Guide Operation & Mainte nance 323 Upgrading Software As noted earlier (see the section Implementing a Software U pgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit , firmware (including th e H.323 stack) and factory default configuration settings. As such, Upgrade Softwar e implem[...]

Operation and Maintenance MultiVOIP U ser Guide 324 FTP Server File T ransfer s (“Downloads”) MultiTech has built an FTP server in to the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program o r even using a browser (e. g., Internet Explorer, Netscape or FireFox, used in conj [...]

MultiVOIP User Guide Operation & Mainte nance 325 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connectio n and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP addres s must be assigned for each. IP Address of C[...]

Operation and Maintenance MultiVOIP U ser Guide 326 3. Install FTP Client Program or Us e Substitute . You should install an FTP client program on the controller PC . FTP file transfers c an be done using a web browser (e.g., Netscape or Internet Explo rer) in conjunction with a local Windows browser a (e.g., Windows Explorer) , but this approach i[...]

MultiVOIP User Guide Operation & Mainte nance 327 5. Identify Files to be Upd ated . Determine which file s you want to update. Six types o f files can be updated using the FTP fe ature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the su ffix (or extens ion). So, for example, the file ?[...]

Operation and Maintenance MultiVOIP U ser Guide 328 6. Contact MultiVOI P FTP Server . You must make contact with the FTP Server in the voip usin g either a web browser or FTP client program. Enter the IP address o f the MultiVOIP’s FTP Server. If you are using a browser, the ad dress must be preceded by “ftp://” (otherwise you’ll reach the[...]

MultiVOIP User Guide Operation & Mainte nance 329 7. Log In . Use the User Name and password established in item #2 above. The login screens will differ d epending on whether the FTP file transfer is to be done with a web brow ser (see first screen below) or with an FTP client program (see second screen below).[...]

Operation and Maintenance MultiVOIP U ser Guide 330 8. Invoke Download . Downloading can be done with a web brow ser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the Mult iVOIP program files. The default location will be C:Progr am Files Multi-Tech Syst ems MultiVOI[...]

MultiVOIP User Guide Operation & Mainte nance 331 You may be asked to confir m the overwriting of files o n the MultiVOIP. Do so. File transfer between PC and voip w ill look like transfer with in voip directories.[...]

Operation and Maintenance MultiVOIP U ser Guide 332 8B. Download with FT P Client Program. 8B1. In the local directory browser of th e FTP client program, locate the direct ory holding the MultiVO IP program files. The default location will be C:Program Files Multi-Tech Systems MultiVOIP xxxx yyyy (where x and y represent MultiVOIP mo del number[...]

MultiVOIP User Guide Operation & Mainte nance 333 Some FTP client programs are more graphically oriented (se e previous screen), while others (like t he “WS-FTP” client) are more text oriented. 9. Verify Transfer . The files transferred will appear in the directory of the MultiVOIP. 10. Log Out of FTP Session . Whether t he file transfer wa[...]

Operation and Maintenance MultiVOIP U ser Guide 334 W eb Bro wser Interface You can control th e MultiVOIP unit with a graphic user interf ace (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscap e6, and Mozilla Fir eFox 1.0. Pop-Ups. Note that the MultiVOIP Web GUI uses pop-up windows extensively. You [...]

MultiVOIP User Guide Operation & Mainte nance 335 The initial config uration step of assign ing the voip unit an I P address must still be done local ly using the Windows GUI. However, all additional configuration can be done via the web GU I. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen i[...]

Operation and Maintenance MultiVOIP U ser Guide 336 The web GUI cannot perform log ging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The web GUI gives easy ac cess to Console Messages . Where as with the Windows GUI console mess ages must be viewed using a communications pr[...]

MultiVOIP User Guide Operation & Mainte nance 337 a video monitor as possible in order to see all of a screen’s contents with minimal scrolling. The primary advantage of the web GUI is remo te access for control and configuration. The cont roller PC and the Mu ltiVOIP unit itself m ust both be connected to the same IP network and their IP add[...]

Operation and Maintenance MultiVOIP U ser Guide 338 During the installation, you mu st sp ecify which browser you’ll use in the Select Browsers screen. When installation is compl ete, the Java program becomes access ible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically [...]

MultiVOIP User Guide Operation & Mainte nance 339 After the Java program has been installed, you can access the MultiVOIP using t he web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Ent er a password when prompted. (A p assword is needed here only if p assword has been set for [...]

Operation and Maintenance MultiVOIP U ser Guide 340 SysLog Server Functions MultiTech has built SysLog server functionality into the software of th e MultiVOIP unit s. SysLog is a de facto standard for logging events in network communicat ion systems. The SysLog Server reside s in the MultiVOIP un it itself. To implement this functionality, you wil[...]

MultiVOIP User Guide Operation & Mainte nance 341 Before a SysLog client prog ram is used, the SysL og functionality must be enabled within the M ultiVOIP in the Logs menu under Configuration . The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514 .[...]

Operation and Maintenance MultiVOIP U ser Guide 342 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In va rious SysLog clie nt programs, you can define where lo g messages will be saved/archive d, opt for interaction with an SNMP system (like Mul tiVoipManager), set the content and format of log messa[...]

343 Chapter 9 W arranty , Service , and T ech Suppor t[...]

Warranty, Service, & Tech Support MultiVOIP User Guide 344 Limited W arranty Multi-Tech Systems, Inc . (“MTS”) warrants th at its products wil l be free from defects in materi al or workmans hip for a period of two years from the date of purchase, or if p roof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER [...]

MultiVOIP User Guide Warranty, Service, & Tech Support 345 For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacem ent service agreements are available fo r selected products. Please call MTS at (888) 288-5470 , extension 5308, or visit our web site at www.multitech.com/programs/orc[...]

Warranty, Service, & Tech Support MultiVOIP User Guide 346 T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installati on you can contact Tech S[...]

347 Chapter 10: Regulator y Inf ormation[...]

Regulatory Information MultiVOIP User Guide 348 EMC, Safety , and R&TT E Directive Compliance The CE mark is affix ed to this product to confi rm compliance with the following European Comm unity Directives: Council Directive 89/336 /EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compa tibility, [...]

MultiVOIP User Guide Regulatory Information 349 Warning: Changes or mod ifications to this unit not expressly appr oved by the party responsible for complian ce could void the user’s authority to operate the equipment. Industry Canada This Class A digital apparatus m eets all requirements of the Canadian Interference-Causing Eq uipment Regulation[...]

Regulatory Information MultiVOIP User Guide 350 may request you to remove the equipment form t network until the problem is resolved. 7. No repairs are to be made by yo u. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthoriz ed repairs void registration and warranty. 8. Manufactu rer: Multi-Tech Systems, Inc . Trade name: [...]

MultiVOIP User Guide Regulatory Information 351 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obli gation on EU-based manufacturers, distributors, retailers and importers to take-ba c k ele ctronics products at the end of their useful life. A sister Dire ctive, ROHS (Restriction of Hazardous Subs[...]

352 Appendix A: Cable Pinouts[...]

MultiVOIP User Guide Cable Pinouts 353 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 T o DTE Device (e.g., PC) CLEAR TO SEND TRANSMIT DA TA RECEIVE DA T A SIGNAL GROUND PIN NO. T o Command Port Connector DB9F RJ-45 RJ-45 co nnector plugs i nto Comma nd Port of Mul[...]

Cable Pinouts MultiVOIP User Guide 354 T1/E1 Connector T1/E1 Connector 1 2 3 4 5 6 7 8 T ransmit Pair (to line) } 4 5 Receive Pair (from li ne) } 1 2 V oice/Fax Channel Connector s 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2 -Wire Input 5 T 4-Wire Input, 2-[...]

MultiVOIP User Guide Cable Pinouts 355 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C[...]

Cable Pinouts MultiVOIP User Guide 356 ISDN BRI RJ-45 Pinout Inf ormation The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ -45 plug. An 8- pin RJ-45 jack locate d on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable. The table below shows the Pin Number , Termi[...]

MultiVOIP User Guide Cable Pinouts 357 ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to c onnect these units to any network equipment that has the “U” ISDN interfa ce. In the UK, and in many European co untries, th e telco supplies an NT1 dev[...]

358 Appendix B: TCP/UDP P or t Assignments[...]

MultiVOIP User Guide Cable Pinouts 359 W ell Known P or t Number s The following descri ption of port number assi gnm ents for Internet Proto c o l (IP ) communicat ion is taken from the Internet A ssigned Num bers Authority (IA NA) web site (www.iana.org). “The Well Known Ports a re assigne d by the IANA and on most system s can only be used by [...]

360 Appendix C: Installation Instructions f or MVP428 Upgrade Car d[...]

MultiVOIP User Guide 8-Channel Analog Expansion Card 361 Installation Instructions f or MVP428 Upgrade Card In this procedure, you will install an additio nal circuit board into the MVP410, converting i t from a 4-channe l voip to an 8-c hannel voip. Procedure in Detail 1. Power down and unplug the MVP410 unit. 2. Using a Phi llips driver, remove t[...]

8-Channel Analog Expansion Card MultiVOIP User Guide 362 3. Using a Phillips driver, remove the three screws that secure the main circuit board and bac k panel assembly t o the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage. b ac k pa nel sc r ew s ( 3 ) Figure C-3: Removing screws from ba[...]

MultiVOIP User Guide 8-Channel Analog Expansion Card 363 8. On the ph one-jack side of t he circu it card, three screws attach the circuit card to the back panel. T wo of these screws are a djacent to the four phone- jack pairs. Rem ove these two screws. Scr e w l o c a t i o n s ( 2 ) at p hone- jac k edg e of b oard . Figure C-5: Screws to be rem[...]

8-Channel Analog Expansion Card MultiVOIP User Guide 364 11. Locate the male 60-pin vertical conn ector near the LED edge of the main circuit card. Check that pins are stra ight and evenl y spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connect or on the upgrade circuit card. 12. Set the upgrade circuit card on [...]

MultiVOIP User Guide Index 365 Inde x[...]

Index MultiVOIP User Guide 366 INDEX Alternate Phone Number field, SPP E1 .............................................. 224 Alternate Phone Number, SPP T1 .............................................. 181 802.1p Priority Levels .............. 67, 68 abbreviated dialing , inter-office E1 .............................................. 210 T1 ......[...]

MultiVOIP User Guide Index 367 Enable (Call Forwarding) ......... 186 Forward Condition .................... 187 Forward Destination ................. 187 Registration Option Parameters 188 Remove Prefi x .......................... 186 Ring Count ................................ 188 Add/Edit Outbo und Phonebook field definitions E1 .............. 2[...]

Index MultiVOIP User Guide 368 E1 .............................................. 224 T1 .............................................. 181 Alternate Proxy 1 an d 2 (SI P Call Signaling) fields ........................ 115 Alternate Re gistrar 1 and 2 (SPP Call Signaling) fields ........................ 119 Alternate Routing PSTN failover feature , [...]

MultiVOIP User Guide Index 369 MVP3010.................................... 36 Cadence 1 (custom ) field .............. 132 Cadence 2 (custom ) field .............. 132 Cadence 3 (custom ) field .............. 132 Cadence 4 (custom ) field .............. 132 Cadence field ........................ 128, 129 cadences, custom T1.E1 .....................[...]

Index MultiVOIP User Guide 370 T1 ................................................ 15 Call Transfer Enable ..................... 147 Call Transfer music jingle duri ng hold .................................................. 147 Call Transferred To logs (statistics) field .................. 270 Call Type (SMTP logs) field ........ 137 Call Waitin g [...]

MultiVOIP User Guide Index 371 COM port allocation ..................... 164 COM port assignm ents ................. 164 COM port conflict error message .............................. 44 COM Port Setup screen ............ 44 , 63 command cabl e pinout .................. 353 co m man d mod em and Regional Parameters screen 59, 125 Command M odem set[...]

Index MultiVOIP User Guide 372 Custom Fields (R A DI US ) def i ni t i ons .................................................. 162 Custom Fields (SM TP ) definitions .......................................... 136, 137 Custom Fiel ds, RADIUS Accounti ng Attributes Bytes Received ......................... 162 Bytes Sent ...............................[...]

MultiVOIP User Guide Index 373 delay, versus voice quality .............. 87 Delete File button Logs (Statistics) screen ............. 266 Description (callee location) E1 .............................................. 229 T1 .............................................. 186 Description (callee, ou tbound phonebook) E1 ............................[...]

Index MultiVOIP User Guide 374 Answer Delay (Enable)............. 102 Answer Delay Timer................. 102 FXS Current Detect Tim er ........ 103 E1 Parameter definitions (FX S Supervision) Tone Detection.......................... 103 E1 Parameter fields CAS Protocol ........................ 101 FXS Options – No Resp onse Timer ...............[...]

MultiVOIP User Guide Index 375 Enable DNS (Ethernet/IP Parameters) field ............................................. 72 Enable ISDN-PRI fiel d E1/ISDN ................................... 103 T1/ISDN ..................................... 95 Enable SMTP field ....................... 134 Enable SNMP Age nt..................... 121 Enable SNMP Agent [...]

Index MultiVOIP User Guide 376 Forward Destinatio n (Inbound PhBk) E1 .............................................. 230 Forward Error Correction (call progress) field ........................... 263 Forward Error Corr ection (RADIUS Attributes) ................................. 163 Forward Error Corr ection (SMTP logs) ............................[...]

MultiVOIP User Guide Index 377 Gatekeeper Discovery Polling Interval (H.323 Call Signaling) field...... 111 gatekeeper interactio n E1 models ............................. 18, 19 T1 models ............................. 10, 11 Gatekeeper IP Address (H.323 Call Signaling) field ......................... 110 Gatekeeper Name (H.323 Call Signaling) fiel[...]

Index MultiVOIP User Guide 378 H.323 versi o n 4 feat ure s E1 ................................................ 18 T1 ................................................ 10 H.323 Version 4 Parameters .... 113 H.450 features, incompatible with SIP .................................................. 144 E1 ................................................[...]

MultiVOIP User Guide Index 379 IP Address field (Registered Gateway Details)...................................... 289 IP Address to Ping (Link Management) field .................... 278 IP Address, From Details (RADIUS Attributes) field ......................... 163 IP Address, From Details (SMTP logs) field .................................. 138 [...]

Index MultiVOIP User Guide 380 PRI .............................................. 16 LED indicators E1 ................................................ 23 T1 ................................................ 15 LED indicators, active E1 ................................................ 23 T1 ................................................ 15 lifting[...]

MultiVOIP User Guide Index 381 Start Date, Time ........................ 266 Status ........................................ 266 Supplementary Services info .... 270 To (gateway) ............................. 266 Type (call) column .................... 266 Voice coder ............................... 267 Logs (Statistics) function ........... 264 Lo[...]

Index MultiVOIP User Guide 382 E1 models ................................... 19 T1 models ................................... 11 MultiVOIP FAQ (o n MTS web site) 7 MultiVOIP P rogram Me nu items.. 297 MultiVOIP Program Menu options Configuration ............................ 297 Configuration Port Setup .......... 297 Date & Time Setup .........[...]

MultiVOIP User Guide Index 383 T1/ISDN ..................................... 96 Optimization Factor field ................ 87 Options (callee, statistics, logs) field .................................................. 269 Options (caller, statistics, logs) field .................................................. 269 Options, From Details (RADIUS At[...]

Index MultiVOIP User Guide 384 to lift during installation ............. 35 to lift unit during installation ...... 31 Phone Boo k Version System Info ............................... 167 Phone Num ber (Voice/FAX – AutoCall/Offhook Alert) field .... 85 Phone Signali ng Tones & Cadences .................................................. 124 pho[...]

MultiVOIP User Guide Index 385 Primary Proxy (SIP Call Signaling) field ........................................... 115 Primary Registrar (SP P Call Signaling) field ......................... 119 Priority (H.323 Gateke ep ers, Statistics, Servers) field ............ 291 Priority Levels (802.1p) ............ 67, 68 product CD .......................[...]

Index MultiVOIP User Guide 386 Red Alarm (T1 stats) field ............ 281 Regional Parameter defi nitions .... 126, 127, 128, 129 Regional Parameter fields Cadence .................................... 128 Country/Region (tone schemes) 126 Custom (tones) .......................... 128 Frequency 1 .............................. 127 Frequency 2 .....[...]

MultiVOIP User Guide Index 387 E1 .............................................. 230 T1 .............................................. 188 ring tone, custom .......................... 131 ring-tones ...................................... 130 Round Trip Delay (L in k Management) field .................... 279 Round Trip Delay field E1 ..............[...]

Index MultiVOIP User Guide 388 Proxy Domain Name / IP Address .............................................. 115 Proxy Polling Interval ............... 116 Re-Registration Time (proxy server) ................................... 116 Signaling N umber (proxy server) .............................................. 115 TTL Value ........................[...]

MultiVOIP User Guide Index 389 Primary Registrar ...................... 119 Registrar IP Address ................. 119 Registrar Options ...................... 119 Registrar Port ............................ 119 Retransmission (SPP, Gene ra l Options) ................................ 118 Signaling Port (SPP, General Options) .......................[...]

Index MultiVOIP User Guide 390 Call Transfer Enable ................. 147 Select Channel .......................... 147 Supplementary Services Parameter fields Call Name Identification Enable 149 Supplementary Services Parameter fields Calling Party ............................. 150 Supplementary Services Parameter fields Allowed Name Types .......[...]

MultiVOIP User Guide Index 391 Calling Number Suffix (Caller ID) ................................................ 97 Clocking...................................... 97 Country ....................................... 96 CRC Check ................................. 92 Detect Flash Hook ...................... 97 Detection Time ..........................[...]

Index MultiVOIP User Guide 392 trace on/off (l ogging) .................... 143 Transfer Sequence ................ 145, 147 Transmit Data Ove rfl ow (E1 stats) field ........................................... 285 Transmit Data Ove rfl ow (T1 stats) field ........................................... 281 Transmit Dat a Underrun (E1 stats) field .....[...]

MultiVOIP User Guide Index 393 Use Gateke eper (Outbound Phonebook) field E1 .............................................. 222 T1 .............................................. 179 Use Online Alternate Gatekeeper List (H.323 Call Signaling) field...... 111 Use Proxy (SIP) field E1 .............................................. 223 T1 .............[...]

Index MultiVOIP User Guide 394 Voice/FAX Param eter fields Call Duration .............................. 88 Voice/FAX Param eter fields Consecutive Packets Lost ........... 88 Voice/FAX Param eter fields Network Disconnection .............. 88 Voice/FAX Parameters screen, accessing ..................................... 75 Voice/FAX parameters, setti[...]

395 S000384A[...]