Nortel Networks 2050 manual

Business Communications Manager Nor tel Mobile V oice Client 2050 User Guide[...]

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Revision history 3 Revision histor y March 2005 S tandard 2.00. This document is issued to support Nor tel Mobile V oice Client 2050 V erison 2.00.0161 for Business Communica- tions Manager (BCM). August 2004 S tandard 1.00. This document is issued to support Bu siness Communications Manager (BCM) Release 3.6.[...]

Revision history 4[...]

Contents 5 Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8 Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Communication servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Managing Contacts with Mobile Voice Client 2050 . . . . . . 41 Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Accessin[...]

About this guide 7 About this guide This User Guide provides informat ion about the Nortel Mobile Voice Client (MVC) 2050. The Nortel Mobile Voice Client (MVC ) 2050 is designed to add wireless voice communication to the Pers onal Digital Assistant (PDA).[...]

Mobile Voice Client 2050 over view 8 Mobile V oice Client 2050 over view Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voic e Client (MVC) 2050 provides real- time voice service over the Internet. The MVC 2050 supports seve ral features, including the following: • six programmable line/fe a[...]

Mobile Voice Client 2050 overvie w 9 Software dependencies The following are the MVC 2050 primary software depe ndencies: • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Se cond Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (V ersion 4.21.1088 (Build 1413 2)). AKU1 has a bug which makes it impossible for thi[...]

Mobile Voice Client 2050 over view 10 For Nortel Technic al Su pport use this link: http://www.nortel.com/support PDA processor models, speed, an d amou nt of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using the MVC 2050. For exa mple, Nortel does not recommend using your PDA Internet browser wh[...]

Mobile Voice Client 2050 overvie w 11 MVC 2050 menus and screen features The MVC 2050 software pr ovides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selectio ns. The MVC 2050 supports both portrait and landscape modes. See “Call Handling screen (portrai t)” on page 12 and “Call Handling screen (landscape[...]

Mobile Voice Client 2050 over view 12 Figure 1: Call Handling screen (por trait) Figure 2: Call Handli ng screen (landscape ) Black_Toolbar_BCM_1.bmp Call handling icons Soft keys (self-labeled) Programmab le Line/Feature keys To o l b a r Menu Bar Dialpa d Display To o l b a r Menu Bar Dialpad Call Soft keys (self-labeled) Programmab le Line/Featu[...]

Mobile Voice Client 2050 overvie w 13 Table 2 describes the MVC 2050 screen features. T able 2: MVC 2050 screen features Screen featur es Selections Call Handling icons Hol d, Answer, Release Toolbar (portrait) The retractable toolbar is present only on the portrait skin. It contains keys that are not present on the remainder of th e display. They [...]

Installing and configuring the Mobile Voice Client 2050 14 Installing and configuring the Mobile V oice Client 2050 To install the MVC 205 0 on your PDA: 1. If you have an older ver sion of the MVC 2050 ins talled on your PDA, you must remove it prior to installing a newer ver s ion. See “Removing a previous version o f MVC 2050” on page 14. 2.[...]

Installing and configuring the Mobile Voice Client 2050 15 Figure 3: Removing MVC 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Connecting a PDA to a desk top PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC: 1.[...]

Installing and configuring the Mobile Voice Client 2050 16 Figure 4: ActiveSync connected Installing the MVC 2050 fr om a desktop PC using ActiveSync Use the following procedure to install the MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD -ROM drive of your desktop PC. 2. Go to your desktop, and doubl e-click My Compu ter . 3. Select[...]

Installing and configuring the Mobile Voice Client 2050 17 MVC 2050 configuration Enable ClearT ype The MVC 2050 uses a special screen fo nt, which requires that ClearType® be enab led on your PDA. To enable ClearType: 1. From the PDA’s Main Applicatio n screen, select Start . 2. Select Settings . 3. Select Screen . 4. Select Enable Clear Type .[...]

Installing and configuring the Mobile Voice Client 2050 18 6. Select Disable . 7. Select Yes . For further inform ation about MVC 2050 configuration an d settings, see the MVC 2050 Help system.[...]

MVC 2050 Call Handling screen 19 MVC 2050 Call Handling screen Star ting the MVC 2050 To start the MVC 2 050 from your PDA: 1. From your PDA Main Application screen, selec t Start . 2. Select Programs . See Figure 5. 3. Select Mobile Voice Client 2050 . The Call Handling screen appears. See Figure 6 on p age 20. Figure 5: Starting the MVC 2050 from[...]

MVC 2050 Call Handling screen 20 Figure 6: Call Handling screen Navigation You can use the up, down, left, and righ t cursor control arrow keys on your PDA as navigation buttons to move ar ound the display of MVC 2050. Appearance The appearance of th e Call Handling Screen differs with each available skin. For more inform ation about skins, see “[...]

MVC 2050 Call Handling screen 21 pocket PC scr eens, and flat panel monito rs. See “MVC 2050 configuration” on page 17 for info rmation about enabling ClearType. MVC 2050 graphical inter face (skins) components The MVC 2050 skins are the grap hica l representation of the MVC 2050. The dialpad, menu, an d icon buttons are located on the skin. Sk[...]

MVC 2050 Call Handling screen 22 Figure 7: Black skin Figure 8: Blue skin[...]

MVC 2050 Call Handling screen 23 Figure 9: Lime skin Display The display is located in the central area of the skin. See Figure 6 on page 20. Programmable line/feature keys Six programmable lin e/feature keys are located on the r ight side of the skin. They are aligned vertically and are the same color as the display. See Figure 6 on page 20. Soft [...]

MVC 2050 Call Handling screen 24 Dialpad The 12-button dial pad is located on the left-hand side of the portrait skin. See Figure 6 on page 20. The di alpad is located on the right-hand side of the landscape skin. See Fi gure 2 on page 12. Message Lamp The Message Lamp lets you know if you have voice mail waiting. See Figure 6 on page 20. Mute Indi[...]

MVC 2050 Call Handling screen 25 Figure 10: File menu Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA. To accept an incoming call while the MVC 2050 is running in the backgroun d: 1. From the Main Applic ation screen, select Start . 2. Select Recen[...]

MVC 2050 Call Handling screen 26 Paste Select Paste to paste a tele phone number, copied fro m another application, into the MVC 2050. You ca n do this to place a call rather than entering it through your Call Handling screen dial pad. Cont acts Select Contacts to launch the Contacts dialog b ox. The Contacts application reads a list of contacts fr[...]

MVC 2050 Call Handling screen 27 Note: Selecting Exit frees up PDA processing resources. Keys The following it ems are av ailable from the Keys menu: •A n s w e r •R e l e a s e •H o l d •F e a t u r e s •M a c r o s Figure 11: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a call. See also th[...]

MVC 2050 Call Handling screen 28 Release Select Release to end your call. See also the Rele ase icon, top right in the screen. Hold Select the Hold menu item to place a call on hold. See also the Hold icon, top left in th e Call Handling screen. Features Select Features for access to a menu of int erface keys. Th e defaults vary depending on which [...]

MVC 2050 Call Handling screen 29 Figure 12: Keys > Features s creen Figure 13: Settings > Featur es screen[...]

MVC 2050 Call Handling screen 30 Macros Select Macros from the Keys menu to access macros availab le through the Settings > Macros dialog box. You can use macros to make spee d dial calls, access voicemail, and pe rform routine functions faster and easier (see “Macros” on page 62). Help The following it ems are av ailable from the Help menu:[...]

MVC 2050 Call Handling screen 31 Diagnostics Diagnostics provid es access to a list of methods to determine server connection state. To access Dia gnostics : 1. Select Help . 2. Select Diagnostics to see the following item s in the d rop-down list. —P i n g — Trace Route — RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 sys[...]

MVC 2050 Call Handling screen 32 Icons See Figures 16 to view the icons available in the MVC 2050. Icons can be divided into th ree types: • Call Handling icons • Toolbar icons • Menu Bar icon s Figure 16: Call Handling screen Black_Toolbar_Msg Lamp_BCM_1.bmp Shift Services Expand Copy Quit Messages Directory Volume Up Volume Down Mute Paste [...]

MVC 2050 Call Handling screen 33 Call Handling icons The Call Handling icons ar e: •H o l d •A n s w e r •R e l e a s e These Call Handling icons are locate d at the top of the skin. See Figure 16 on pa ge 32. Hold Use the Hold icon to place calls on Hold and to rem ove them from Hold . Answer Use the Answer icon to receive and to place ca ll[...]

MVC 2050 Call Handling screen 34 Note 1: Select Keys > Feat ures to view menu items that are exact equivalent s to tapping these T oolbar icons. Note 2: Vo l u m e Up , Vo l u m e Down , and Mute (wh ich are covered when the T oolbar is shown) also are repe ated on the T oolbar . Directory Select the Directory icon, depending on how your syst em[...]

MVC 2050 Call Handling screen 35 Menu Bar icons The Menu Ba r icons are: •P a s t e •C o n t a c t s • Settings • Toolbar togg le • System Input Paste Use the Paste icon to paste a number from another app lication to the MVC 2050. Cont acts List Use the MVC 2050 Cont acts List icon to view, sele ct, and dial co ntacts. The MVC 2050 Cont a[...]

MVC 2050 Call Handling screen 36 The following are four method s you can use to input data on your PDA: • Keyboard • Transcriber • Letter Recognizer • Block Recognizer Using the MVC 2050 application, the PDA keyboard can act like a dialpad. For insta nce, the alphabetical J, K, or L is interpreted as a number five (5). Keys that ar e not al[...]

MVC 2050 Call Handling screen 37 Menu and icon summaries File menu Table 3 summarizes the Fi le menu selections . Keys menu Table 4 summarizes the Keys menu selections. Ta b l e 3 : F i l e m e n u Selection Description Run in Background Closes the MVC 2050 application, but leaves it running in the b ackground to allow incoming calls to be received[...]

MVC 2050 Call Handling screen 38 Help menu Table 5 summarizes the Help menu selections. Macros Presents a menu of the programmed macr os. Ta b l e 5 : H e l p m e n u Selection Description Contents Accesses the Help system. Diagnostics Provides access to MVC 2050 diagnostics. About Provides information about your MVC 2050 system. T able 4: Keys m e[...]

Managing calls with Mobile Voice Client 2050 39 Managing calls with Mobile V oice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the he adset on. 2. Select Mobile Voice Client 2050 from the S tart > Sett ings/System menu or Start > Prog[...]

Managing calls with Mobile Voice Client 2050 40 Answering a call Use the following procedure to answer a call from your PDA: 1. Select one of th e following: — Answer icon — Answer key from the Keys menu — ringing line key 2. Speak into your headset microp hone. Holding a call Select the Hold icon, or select Hold from the Keys menu, to place [...]

Managing Contacts with Mobile Voic e Client 2050 41 Managing Contacts with Mobile V oice Client 2050 You can plac e a call from y our list of cont acts in the PDA Co ntacts application using Mobile Voice Client (MVC) 2050. See Figure 18. Use the Cont acts application to do the following: • add or modify entr ies on the PDA • download entries fr[...]

Managing Contacts with Mobile Voic e Client 2050 42 Editing the Contacts list See the Contact s Help on your PDA for information about adding, deleting, and editing Contact s . See the appropr iate Help screen for information on editing the Cont acts in Outlook on your desktop PC. Accessing Contacts Help Use the following procedure to access your P[...]

Managing Contacts with Mobile Voic e Client 2050 43 Figure 19: MVC 2050 Contacts screen Dialing a number fr om the Contacts list Use the following procedure to dial a number fr om the MVC 2050 using the Contacts list: 1. Select File > Conta cts . The Cont acts list appe ars. 2. Double-tap th e name or number you want to dial. The Phone details d[...]

Managing Contacts with Mobile Voic e Client 2050 44 Dialing formats Numbers must be in the canonical di aling format in order for your PDA to use them f or dialing. The canonical address format is a u niversal telephone number format recognized by the WIndows Teleph ony Application In terface (TAPI). The canonical format identifies t he compon ents[...]

Managing Contacts with Mobile Voic e Client 2050 45 Figure 20: Phone details di alog box The following ar e the components for creating and using ca nonical dialing numbers : • area code , in the Contac ts application • dialing proper ties, called Dialing Locations (see Figur e 21 on page 46) Note: Informat ion in the Dialing Loc ations tab ind[...]

Managing Contacts with Mobile Voic e Client 2050 46 Figure 21: Dialing locations[...]

Managing Contacts with Mobile Voic e Client 2050 47 Set the patterns for local, long-dist ance, and international dialing using Dialing Patterns . See Figure 22. Figure 22: Dialing patterns Area code Set the Area code to provide the default area co de for dialed numbers. To establish the default Area code: 1. Select the PDA Cont acts > T ools &g[...]

Managing Contacts with Mobile Voic e Client 2050 48 The Contacts application prefixes the default ar ea code to numbers you enter in your Contac ts application. Th e PDA attempts to interpre t the numbers as canonical. For example: enter a seven-di git number. Contacts assumes that the number is in your area code , and the software adds the area co[...]

Managing Contacts with Mobile Voic e Client 2050 49 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with a n area cod e of 404, a nd anothe r named “New York”, with an area code of 64 6. The end user also has en[...]

Managing Contacts with Mobile Voic e Client 2050 50 See your PDA Help system for a description of the values use d in dialing patterns . ESN numbers To enter ESN number s in Contact s , enter the ESN prefix follo wed by the number. Note: PDA Contact s does not accept the ‘~’ character to express ESN numbers. Y o u can provide a ‘~’ characte[...]

Managing Contacts with Mobile Voic e Client 2050 51 Figure 23: ESN diali ng Extension numbers The PDA Contacts application dial s exte nsion numbers only if they do not satisfy Microsoft criteria for numbers th at require an area code. The following three methods can be use d to manage dialing extension numbers : 1. Select Extension in the Phone de[...]

Managing Contacts with Mobile Voic e Client 2050 52 Figure 24: Extension number 553-AAA1531[...]

Mobile Voice Client 2050 settings 53 Mobile V oice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance, behavior, and opera tion of your PDA. The Settings tab provide s access to the following selections: • “Sounds” on page 53 • “Profiles” on page 5 6 • “Server” on page 60 • “Macros” on page 6[...]

Mobile Voice Client 2050 settings 54 Audible notification of server connection or disconnection You can program sounds to acco mpany notification of se rver connection or disconnection events. To program up to three sounds for use with audible notification of se rver connection or disconnection: 1. Select File . 2. Select Settings . 3. Select Sound[...]

Mobile Voice Client 2050 settings 55 Server unreacha ble The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Se rver unreachable” displays on the PDA screen. Server unres ponsive The sound you select for this event plays if MVC 2050 fails to connect to the server. The message “Server u nresponsi[...]

Mobile Voice Client 2050 settings 56 Pr ofiles Each profile is a named file that contains a combination of servers and other attributes that control the co nnectio n, behavior, and app earance of the MVC 2050 . A number of profiles can be created and saved to allow easy switching among different servers, featur e programming, and audio progra mming[...]

Mobile Voice Client 2050 settings 57 The profiles screen enables you to: • create profiles • delete profiles • modify a prof ile name • change the profile used by the applicatio n • export profiles • import profiles Creating a new profile Use the following procedure to create a new profile: 1. Select New . A screen appears with an empty[...]

Mobile Voice Client 2050 settings 58 Figure 28: Selecting a profile Removing a profile Use the following procedure to rem ove a profile: 1. From the drop-down list on the Profiles tab, select th e profile you want to remove. See Figure 28. Note: “My Server” is a built-in profile name that cannot be deleted. 2. Select Remove . The profile disapp[...]

Mobile Voice Client 2050 settings 59 4. Select OK . The Profiles screen reappears. The new profile is sele cted. Changing the current profile Use the following procedure to select the profile for your MVC 205 0: 1. Select the nam e of the profile you want to change from the drop -down list at the top of the Profiles screen. 2. Choose one of the fol[...]

Mobile Voice Client 2050 settings 60 Use the following procedure to expo rt a profile to another device: 1. Select Export . A dialog box appears. 2. To export to another device, select “ Expo rt to another device ”. 3. Select OK . 4. Align the infrared por ts of the two devices. The pro file is export ed to the other device . Importin g pr ofil[...]

Mobile Voice Client 2050 settings 61 Your system adm inistrator sets up your LAN server to direct your MVC 2050 to the communication server. Figure 29: Server screen When you want to connect to your home of fice communication server rather than the local office server, if you are not using a Dynamic Host Configuration Protocol (DHCP) serv er , you [...]

Mobile Voice Client 2050 settings 62 Figure 30: DHCP Setting on the Server screen Macr os The Mobile Voice Client (MVC) 2050 Macros tab enable s you to recor d and use macros. A macro is a recorded sequ ence of steps that saves you keystrokes. For example, you can create a macro that selects a p articular line, and then dials that telephone nu mber[...]

Mobile Voice Client 2050 settings 63 Figure 31: Keys > Macros menu Macro screen To enter a new macro name, or to select an existing macro to modi fy or delete, select the New icon to the right of the list box. See Figure 32. To select an existing macro, tap th e down arrow in the Macro list bo x, and make your selection. To delete a selected mac[...]

Mobile Voice Client 2050 settings 64 Figure 32: Macr o screen Keys Once you have selected a ma cro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add button to add the key. The Pause key is used to insert a shor t pause in the macro. A pause introduces a delay, which is require d to access some In[...]

Mobile Voice Client 2050 settings 65 Preview You can preview your macro in a single view by viewing the Read -only field under the Contents box. Dialpad You can selec t the Keys list box and press the Add button, or you can use the numbers on the dial pad, to enter numbers into your macro.[...]

Mobile Voice Client 2050 for expert users 66 Mobile V oice Client 2050 for exper t users This section discusses the selections used to diagnose or corr ect error conditions, and are not used during normal ope ration of Mobile Voice Client 2050. Client diagnostics Client diagnostics are used to determi ne the connection status of the MVC 2050. Acces[...]

Mobile Voice Client 2050 for expert users 67 Audio quality Audio quality of voice transmission depends on many factors, su ch as codec characteristics, echo cancelle r, jitter buffer size, and listener perception . Audio quality is controlled from two screens: • Audio , the quality slider tab • Advanced Audio (for expe rt users) Audio quality s[...]

Mobile Voice Client 2050 for expert users 68 Audio clarity If you experience breakups in the receive audio stream, adjust the setting towards Higher Qualit y . This increases the number of audio buffers used to process incoming au dio. If the delay is too large, you can de crease this setting. If you experienc e broken or choppy speech at either en[...]

Mobile Voice Client 2050 for expert users 69 Items on the Advan ced Audio screen Table 6 describes the selectio ns available on the Advanced Audio screen. T able 6: Advanc ed Audio screen Selection Description NetEQ (Global IP Sound) NetE Q packet loss concealment software is the default mode of operation. Jitter Buffer The rate of ar rival of voic[...]

Mobile Voice Client 2050 for expert users 70 Listener IP See Figure 35. This screen is for ex pert user s only. It can be used to override the po rt assignments whe n a conflicting ap plication is on the PDA. Figure 35: Listener IP screen Items on the Listener IP screen Table 7 describes se lections available on the Listener IP screen. T able 7: Li[...]

Mobile Voice Client 2050 for expert users 71 Hardware ID The Hardware ID screen is for expert users and system a dministrators. It can be used to select the Media Access Contro l (MAC) address that the MVC 2050 reports to the communica tion server. The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings > Hardware ID tab. S[...]

Mobile Voice Client 2050 for expert users 72 to all installations of the software. As a res ult, the MAC address is the same on many different computers. Without a unique MAC address, users sometimes are unable to connect to a server, or will connect to a server, and subsequent ly c ause another device with the same Hardware ID to be disconnect ed [...]

Mobile Voice Client 2050 for expert users 73 Connection histor y Connection history write s indication messages to the registr y key “HKCUSoftwareNortel NetworksMV C2050Log” for connection or disconnection events. This is a circular queue of 29 entrie s. Each time a connec tion or disconnection ev ent occurs, a log entry is written. The en[...]

Mobile Voice Client 2050 for expert users 74 WiFi You can ActiveSync your PD A with your PC using WiFi. WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connectio n to the server when you return the PDA to its cradle, de activate Active Sync. Otherwise, the connection is lost, because ActiveSy nc uses Point-to-Poin t Protocol (PPP[...]

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Business Communications Manager Nor tel Mobile V oice Client 2050 User Guide Copyright © Nortel Networks L imited 2005 All Rights Reserved Information is subject to cha nge without not ice. Nortel Networks reserves the right to make changes in design or components as progress in engineerin g and manufacturing may warrant. Nortel, Nortel (Logo), th[...]