Nortel Networks P0908524 manual

1-800 -4 NORTEL www.nortelnetwo rks.com © 1999 Nor tel Netw orks P0908 524 Iss ue 01 Enterprise Edge V oice Messaging Refe re nce G uide[...]

[...]

P0908524 Issue 01 Enterprise E dge Voice Messaging Referen ce Guide Contents Chapter 1 How to use this gu ide 7 Introduction 7 Conventions and symbols used in t his guide 8 Prerequisites 8 Chapter 2 Using Enterprise Edge Vo ice Messaging 9 Introduction 9 Enterprise Edge telephones 9 Enterprise Edge one line display telephones 9 Enterprise Edge two [...]

4 Contents Enterprise Ed ge Voice Messaging Refere nce Guide P0908524 Issue 01 Chapter 5 Greetings 27 Introduction 27 Types of mailbox greetings 27 Personal mailbox greetings 27 Information mailbox greetings 29 Recording the Primary or the Alternate mailbox greeting 29 Choosing the Primary or the Alternate mailbox greeting 31 Recording a Personaliz[...]

Contents 5 P0908524 Issue 01 Enterprise E dge Voice Messaging Referen ce Guide Chapter 8 Ca ll Forwarding your calls 51 Introduction 51 Call Forwarding your calls to Enterprise Edge V oice Messaging 51 Setting up Call F orward remotely 51 Call Forward with Call er ID (CLID) 52 Chapter 9 Transferring cal ls 55 Introduction 55 Transferring calls to a[...]

6 Contents Enterprise Ed ge Voice Messaging Refere nce Guide P0908524 Issue 01 Chapter 11 Recording a call 81 Introduction 81 Using Call Record 81 Chapter 12 Enterprise Edge Voice Messaging Tips 83 Introduction 83 Enterprise Edge Voice Messaging Tips 83 Chapter 13 Troubleshooting 85 Introduction 85 Appendix A: Default values and tone commands 89 De[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide How to use this guide Introduction Use the Enterprise Edge Voice M essaging Reference Guide with the Enterprise Edge Voice Messaging Quick Referenc e Guide . The Enterprise Edge Voice Messaging Reference Guide gives you detailed information about using the Enterprise Edge Voice Messa[...]

8 How to use this guide Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Conventions and symbols used in this guide The following conventions and symbols are used for describing features and their operation: Prer equisites If you are a new user, make sure you are familiar with how to operat e Enterprise Edge single-line and two-li[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Using Enterprise Edge V oice Messaging Introduction Enterprise Edge Voice Messaging works with the Enterprise Edge system to provide an automated receptionist service. Enterprise Edge V oice Messaging answers incoming calls, routes them to ext ensions and mailboxes in the system, and[...]

10 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Enterprise Edge two line display telephones Enterprise Edge two line display telephones show you Enterprise Edge Voice Messaging commands and options. All system administration t asks, such as setting up a Group List, require a two-line displ[...]

Using Enterprise Edge Voice Messaging 11 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Enterprise Edge A T A 2 You can use a single-line Enterprise Edge telephone for most Enterpr ise Edge Voice Messaging sessions. However, you cannot use a single-line telephone attached to an Enterprise Edge ATA 2 f or Enterprise Edge Voice Mes[...]

12 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 For instance, the following display shows the Name : command line prompt: When you begin to enter the last name, the Name: command line prompt disappears. For example, if you are entering the name Partridge, you press the dialpad button ‡ f[...]

Using Enterprise Edge Voice Messaging 13 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Automated Attendant The Automated Attenda nt acts as a receptionist for incoming calls. When enabled, the Automated Attendant answers your company’s incoming telephone lines depending on the time of day. If callers know which option t hey wa[...]

14 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Guest mailbox Guest mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest mailboxes do not have an operating extension. They are a ssigned a number that looks and works like an e x[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Setting up your mailbox Introduction This chapter shows you how to set up your mailbox and describes the following topics: • Initializing your mailbox • Opening your mailbox • Mailbox Password • Company D irectory • Assigning a Targ et At tendan t Initializi ng you r mailbo[...]

16 Setting up you r mailbox Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Initializing and opening your mailbox for the first time To initialize and open your mailbox for the first time: After your mailbox is initialized, record your Personal mailbox greetings. I f you do not record a ny Personal greetings, your Company Directo[...]

Setting up your mailbox 17 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Opening your mailbox You can open your mailbox from: • your own exte nsion • another Enterprise Edge Voice Messaging ex tension • an outside telephone (as shown in Opening your mailbox remotely ) Ope ning a m ailb ox a fter i t is init ialized This se[...]

18 Setting up you r mailbox Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Mailbox Password Your password is from four to eight digits long and cannot start with zero. When you initialize Enterprise Edge Voice Mes saging, the default mailbox password is four zeros (0000). You are prompted to change this password. It is recommend[...]

Setting up your mailbox 19 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Company Director y The Company Directory is a list of mailbox owners on the Enterprise Edge Voice Messaging system. Before your mailbox c an be used to receive messages, you must record your name in the Company Directory. It is a good idea to include your m[...]

20 Setting up you r mailbox Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Assigning a T arget Attendant The person that you assign to answer your telephone is your Target Attendant. After you assign your Target Attendant, a ca ller who reaches your mailbox can press ‚ to speak with the Target Attendant. If the Tar get Attenda[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Fe atur e codes and mail box opt ions Introduction This chapter describes the Enterprise Edge Voice Me ssaging feature codes and mailbox options, and includes the following topics: • Feature codes • Dete rmining custom feature codes • Programming a memory button with a feature [...]

22 Feature codes and mailbox options Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Note: When a caller leaving a message in a mailbox is interrupted, the part of the message that is recorded before the interruption re mains in the mailbox. Delete this message. If Off-premise Message Notifica tion is turned on, the interrupted m[...]

Feature codes and mailbox options 23 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Determining custom fea ture codes If your company is using custom feature codes, find out what the custom fea ture codes are. To determine the Enterp rise Edge Voice Messaging custom feature codes, use an Enterprise Edge two line display telephone[...]

24 Feature codes and mailbox options Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Programming a memory butt on with a feat ure code Each Enterprise Edge Voice Messaging feature code can be program med to a single memory button. To program a memory button: Use one of the paper labels that came with your Enterprise Edge telephon[...]

Feature codes and mailbox options 25 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Main Mailbox menu and options To access the main mailbox menu: Table 2 Main Mailbox Options Mailbox Administration menu To access the Mailbox Administration menu: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press O[...]

26 Feature codes and mailbox options Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Table 3 Mailbox Administration Options Display Button Button Task Description Found on Page -- ⁄ Recording o r changing your na me in the Compan y Directory. 19 GREET ¤ Choosing the Primary or the Alternate mailbox greeting. 31 PSWD › Chang [...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Greetings Introduction This chapter descr ibes the mailbox greetings a nd how to recor d them. This chapter includes: • Types of mailbox gre etings • Recording the Primary or the Alternate mailbox greeting • Choosing the Primary or the Alternate ma ilbox greeting • Recording [...]

28 Greetings Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Primary mailbox greeting Record your Primary mailbox greeting for everyday use. In this greeting include your name and a brief message explai ning to callers that you are unable to answer their cal ls. For example: “Hi. This is Paul Wayne. I’m not abl e to t ake you[...]

Greetings 29 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Information mailbox greetings Information mailboxes greetings provide messages and announcements to callers. A caller is automatically disconnected after listening to an Information mailbox greeting. Information mailboxes can be used to: • announce sales • provide pr[...]

30 Greetings Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 To record your Primary or Alternate mailbox gre eting: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press OK or £ . Note: If you record a mailbox greeting from a telephone that has not been assigned to your Personal mailbox, press OTHR .[...]

Greetings 31 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Choosing the Primar y or the Alternate mailbox greeting Primary mailbox greeting You record a Primary mailbox greeting after initi alizing your mailbox. If you record a Primary and an Alternate mailbox greeting, you need to choose which greeting plays. If you do not choo[...]

32 Greetings Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Note : If you have chosen a greeting that is not yet recorded, you are transferred back to the greeting options menu to record the greeting. Recording a Personal ized mailbox greeting If your company subscribes to a CLID service , you have the option of recording a Pers[...]

Greetings 33 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Deleting a Personalized mailbox gr eeting If you program Enterprise Edge Voice Messaging with a Personalized mailbox greeting that you no longer nee d, you can delete the Personaliz ed mailbox greeting. To delete a Personalized mailbox greeting: 8. Press CHNG or ⁄ . 9.[...]

34 Greetings Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Recording an Inf ormation mailbox greeting Before you rec ord your Information mailbox gre eting, you must determine what the greeting includes. As you prepare your greeting, be sure to include important times and dates. Write the greeting down and practice reading it a[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Access ing you r message s Introduction This chapter describes accessing your messages and explains the following related topics: • Receiving calls • Enterpr ise Edge Voice Messaging Never Full mailbox feature • Listening to your mailbox messages • Call S creenin g Receiving [...]

36 Accessing your messa ges Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Listening to your mailbox messages To listen to your messages: A number of options are available to you during and after listening to a message. The table Listening to your mailbox messages shows the options and when they are avai lable. 1. Press ƒ ·°?[...]

Access ing your mess ages 37 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Next fl or ££ X X Plays the next messag e in your mai lbox. If us ed while a message is play ing, it stops pl aying the current message an d plays the nex t message in your mai lbox. This option i s not sh own on the displa y. Pause/ Continue ¤ or STO[...]

38 Accessing your messa ges Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Notes: 1. Because your mailbox has limited message storage space, delete any messages you no longer need. After a certain time period, your save d messages may be erased automatically. Ask your System Administrator about this. 2. You can retrieve a delete[...]

Access ing your mess ages 39 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Call Screening Call Screening lets you determine who is calling before you accept the call. It applies only to external calls transferred from the Automated Attendant or from Custom Call Routing (C CR). See your System Administrator for information on CCR[...]

40 Accessing your messa ges Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Sending messa ges Introduction This chapter describes sending messages and explains the following topics: • Types of messa ges • About rec ording and sending a message • Using the Company Directory • Message delivery options • Recording and sending a message using the Open [...]

42 Sending messages Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 About recor ding and sending a message Messages can be recorded and se nt using: • the Open Ma ilbox feature ( ƒ ·°⁄ ) • t he Leave Message fea ture ( ƒ ·°‚ ) When you use the Open Mailbox feature, you open your personal mailbox and enter your passw[...]

Sending messages 43 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide To access the Company Directory using the Leave Message f eature: 1. Press DIR or £ to use the Company Directory. 2. Use the dialpad but tons associated w ith the first thre e or four letters of the mailbox owner’s name to locate and select the person’s mailb[...]

44 Sending messages Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Message deliver y options Enterprise Edge Voice Messaging provides you with five possible message delivery options: • Normal • Certified •U r g e n t •P r i v a t e • Timed Delivery Normal, Certified, and Private messages play in the order they are rece[...]

Sending messages 45 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Assigning message deli very options using the Open Mailbox feature To assign message delivery options using the Open Mailbox feature: 1. Press CERT or ⁄ to assign t he Certified delivery option. Press URG ENT or ¤ to assign the Urgent delivery option . Press OT[...]

46 Sending messages Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Assigning message deli very options using the Leave Message featu re To assign message delivery options using the Leave Message feature: Recording and sending a message using the Open Mailbox feature To record and send a message using the Open Mailbox feature: 1.[...]

Sending messages 47 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Recording and sending a message using the Leave Message featur e To record and send a message using the Leave Message feature: 6. Enter the mailbox number or Group List number of the person or Group you want to leave a message for. If you do not know the mailbox n[...]

48 Sending messages Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Replying to messages You can reply to internal message senders and to externa l message senders. To reply to a message f rom an external message sender, your company must subscribe to Caller ID (CLID). Replying to an internal message sender You can reply to a mes[...]

Sending messages 49 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Replying to an external message sender You can reply to a message from an ex ternal message sender if your company subscribes to CLID. Before using the Reply option you must play the message. To reply to an external message sender : After you call the message send[...]

50 Sending messages Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Copying a message to other recipients You can copy a message to other recipients using the Open Mailbox feature: • using ALL - message recipients have the same delivery options • using CC - this allows message recipients to have differ ent delivery options No[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Call For wa rding your calls Introduction This chapter shows the following ways that you can forward your calls: • Call Forwarding your ca lls to Enterprise Edge Voice Messaging • Setting up Call Forward re motely • Call For ward w ith Call er ID (C LID) Call Forwarding your ca[...]

52 Call Forwarding your call s Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 7. Press ⁄ to turn Call Display on and off. Note: If Call Display is turned on, the voice prompt says: “Caller information will be displayed at your set.” If Call Display is turned off, the voice prompt says: “Cal ler information will not be di[...]

Call Forwarding your calls 53 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Call Forward on Busy overrides CLID If your Enterprise Edge telephone is assigned Call Forward on Busy, CLID information does not appear on the d i splay. Call Forward on Busy is a feature that forwards all of your calls to another designated telephone o[...]

54 Call Forwarding your call s Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide T ransferring calls Introduction This chapter describes transfer ring calls and explains: • Tra nsferring calls to an Enterprise Edge Voice Messaging mailbox • Tra nsferring calls from your mailbox to the Operator • Tra nsferring calls from your mailbox to the Automated Attenda[...]

56 Transferring calls Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 To transfer a call to a mailbox from your Enterprise Edge telephone: 1. Press ƒ ·°fl . Do not press ˙ because the call is put on hold automatica lly. 2. Enter the mailbox number or use the Company Directory by pressing DI R . Note: Press OK or £ to accept[...]

Transferring calls 57 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide T ransferring call s from your mailbox to the Operat or To transfer calls from your mailbox to the Operator, press ‚ while at the Main Mailbox menu. For more information, refer to Main Mailbox menu and option s on page 25. T ransferring calls from your mailbox[...]

58 Transferring calls Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Outbound T ransfer You can set up Outbound Transfer to transfer a caller who has reached your mailbox to a number that you assign. A caller can use Outbound Transfer f rom any touch tone telephone, and you can direct your Outbound Transfer c alls to any telepho[...]

Transferring calls 59 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide To add special char acters on an Enterprise Edge one line display telephone, r efer to the table Adding special characters using an Enterprise Edge one line display telephone . To add special chara cters on a two-line display telephone, refer to the table Adding[...]

60 Transferring calls Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Optimizing Outbound Transfe r When Enterprise Edge Voice Me ssaging transfers a call to an e xternal telephone number using Outbound Transfer, two lines are used. An incoming line is used to connect the caller to your mailbox and an outgoing line is used to tra[...]

Transferring calls 61 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Setting up O utbound Transfer to a phone number To set up Outbound Transfer to a phone number for the first time: Setting up Outbound Transfer to an extension To set up Outbound Transfer to an extension for the first time: 1. Press ƒ ·°⁄ to open your mailbo[...]

62 Transferring calls Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Changing the Outbound Transf er parameters To change the Outbound Transfer paramete rs: 5. Press ADMIN or ⁄ to set up Outbound Transfer. 6. Enter the destination extension and press OK or £ . 7. Press OK or £ to accept the number. Note: The <x> repres[...]

Transferring calls 63 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Turning Outbound Transfer on and off You can turn Outbound Transfer on or off at any time afte r you set it up. Turning Outbound Transfer off does not affect any of its assigned parameters. To turn Outbound Transfer on or off: 1. Press ƒ ·°⁄ to open your ma[...]

64 Transferring calls Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Of f-premise Message Notific ation Introduction This chapter descr ibes how to set up a nd change Off-premise Message Notifica tion and includes the following topics: • About Off- premise Message Notification • Setting up Off -premise Message Notification to a phone number • Se[...]

66 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Off-premise Messag e Notification parameters You can set up the parameters for Off- premise Message Notification from any touch tone phone. The parameters include: • destination type (telephone, ex tension or pager) • destination number (telep[...]

Off-premise Message N otification 67 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 8. Press OK or £ to accept the destination phone num be r. T he <x> represents the phone number. Pre ss ADD or ¤ to add special characters. For information, refer to Adding special chara cters to the destination num be r on page 58. After [...]

68 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Setting up Of f-premise Mess age Notification to an extension To set up Off-premise Message Notification to one extens ion for the first time: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press OK or £ . 3. Press A[...]

Off-premise Message N otification 69 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 15. Press NEXT or £ to accept the start time that you entered. Press CHNG or ⁄ to cha nge the start time . Note: Steps 16 and 17 allow you to review the start and stop times. 16. Press NEXT or £ to accept the stop time that you entered. Press [...]

70 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Setting up O ff-premise Messa ge Notifi cation to a pager number When you set up Off-premise Message Notification, you can add special charac ters to the destination pager number. Read: • Adding special characters to the destination number on pa[...]

Off-premise Message N otification 71 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 7. Enter the destination pager number and press OK or £ . 8. Press OK or £ to accept the destination pager number. The <x> repre sents the pager number. Press ADD or ¤ to a dd special characters. If the paging servic e requires addit iona[...]

72 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Changing Off-premise Message Notification To change the parameters of Off- premise Message Notification refer to: • Changing Off- premise Message Notification parameters • Changing the destination type from a pager to a telephone or extension [...]

Off-premise Message N otification 73 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 9. Press OK or £ to accept the destination number (represented by the <x > ). Press ADD or ¤ to add special characters if the destination number is a phone or pa ger. For i nformation , refer to Adding sp e cial characters to the destinati[...]

74 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Changing the destina tion type fr om a pager to a tele phone or extensi on To change the Off-premise Message Notifica tion destination from a pager to a phone or extension (assuming that you have never entered a time range): 1. Press ƒ ·°⁄ to[...]

Off-premise Message Notification 75 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Changing the destination type from phone or extension to a pager To change the Off-premise Message Notifica tion destination from a phone or extension to a pager: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press OK[...]

76 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Setting up Off-premise Message Notification to more than one destination You can receive notification of a message a t a maximum of five different destination numbers assigned by you. The f ollowing steps show you how to enter a phone number desti[...]

Off-premise Message N otification 77 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 12. Enter the time when Off-premise Message Notification is to stop. This is a fou r digit field. Any single-digit hour and minute must be preceded by a zero. 13. Press AM or ⁄ or PM or ¤ . 14. Press OK or £ to ac cept the stop time. 15. Press[...]

78 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Deleting an Of f-premise Message Notifi cation destinati on number If you have set up more than one destination number in Off-pr emise Message Notification, you are given the option to delete the destination(s). To delete an Off- premise Message N[...]

Off-premise Message N otification 79 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Inser ting an Off-premise Message Notif ication destination number You have the option to insert destination number(s) if you have more than one destination number. To insert an Off-premise Message Notification destination: 1. Press ƒ ·°⁄ to [...]

80 Off-premise Message Notification Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 T urning Off-premise Message Notification on a nd of f You can turn Off-premise Message Notification on or off at any time. When you turn Off-premise Message Notification off, you do not affec t any of the assigned parameters (ref er to About Off-[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Recording a call Introduction ƒ ·°· allows you to record an active telephone call and place the resulting message in your mailbox. Before you activate the Call Rec ord feature, a sk the parties on the call for permission to record the call. The maximum length of the Call Record m[...]

82 Recor d i n g a call Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Enterprise Edge V o ice Messaging T ips Introduction This chapter describes some easy to follow guidelines to optimize using Enterprise Edge Voice Messaging. Enterprise Edge V oice Messaging T ips To take advantage of Enterprise Edge Voice Messaging and its many features: Listen to y[...]

84 Enterprise Edge Voice Messaging Tips Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Exte nded Abse nce Gr eeti ng. Begin this greeting by announcing your vacation or travel pla ns. This gets the atte ntion of the ca ller. For e xample, “ Vacation alert! Hi, this is Marshall. I will be on vacation start ing on the 5th, and I[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide T roubleshooting Introduction This chapter descr ibes some problems that ca n occur while you are using Enterprise Edge Voice Messaging. This chapter includes a list of typical problems and w hat to do when they occur. The problems you encounter while using Enterprise Edge Voice Mess[...]

86 Troubleshooting Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 My name is not played in the Company Director y. Check to ens ure that your mailbox is initialized. If it is not initi alized, your name is not played in the Company Directory and your mailbox cannot receive any messages. If you have record ed your Company Directo[...]

Troubleshooting 87 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Outbound Transfer does not work. Ensure that you have recorded the corr ect instructions for callers in your personal greeting. In your greeting, tell callers to press ‡ to reach you. Refer to Outbound Transfer on page 58. Ensure that the destination number you e[...]

88 Troubleshooting Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Appendix A : Def ault val ues an d tone command s Default mailbox number s for the General Delivery mailbo x s If the Group List leading digit is one then the default General Delivery mailbox numbers begin with two. DTMF tone commands for setting up Off-premise Message Notification I[...]

90 Appendix A: Default values and tone commands Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Glossar y Administration The tasks involved in maintaining the Enterprise E dge Voice Messaging mailboxes, greetings and set up configuration. Alternate gr eeting A greeting recorded for a Personal mailbox and played on occa sions such as absence, illness, or vacation. Attendant sign[...]

92 Glo ssary Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Designated Operat or An individual in a company who is assigned to answer the Enterprise Edge Voice Messaging Operator Request option. Display A one-line or two-line screen on an Ente rprise Edge telephone that shows Enterprise Edge Voice Messaging commands and options.[...]

Glo ssar y 93 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Group L ists A collection of mailbox numbers assigned to a special group name and number by the System Administrator. If a message is sent to a Group List, all mailboxes contained in the list receive the same mess age. Guest mailbox A mailbox assigned to a user who does[...]

94 Glo ssary Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01 Never Full mailboxes Your Enterprise Edge Voice Messaging mailbox is equipped with the Never Full mailbox feature, which allows an external caller to lea ve a message in your mailbox, even if the mailbox is “full”. The mess age will be stored, but cannot be accessed[...]

Glossary 95 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Resetting passwords A System Administrator task that changes a mailbox password from its current setting back to the Enterprise Edge Voice Messaging default setting 0000 (four zeros). Special mailboxes The two mailboxes used by the System Administrator and designated Ente[...]

96 Glo ssary Enterprise Edge Voice Messag ing Reference Guide P0908524 Issue 01[...]

P0908524 Issue 01 Enterprise E dge Voice Messaging Referen ce Guide Index A Activating Call Forward wi th Caller ID 51 Outbound Transfer 63 Adding spe cial char acters pause char acters 71 to a destination nu mber 58 Alert tone 52 Alter nat e gree tin g 28 , 83 choosing whether mailbox ac cepts messages 31 usin g 31 Alterna te La nguage 13 Assignin[...]

98 Inde x Enterprise Ed ge Voice Messaging Refere nce Guide P0908524 Issue 01 Destination telephone num ber character limit 58 Directory nu mber sent as default pager message 71 Displayi ng feat ure codes 23 E Entering a destination number 58 Enteri ng chara cters on command li ne 11 Enterprise Edge ATA 2 has no f eature butto n 11 no Message Waiti[...]

Index 99 P0908524 Issue 01 Enterprise E dge Voice Messaging Referen ce Guide Personal 13 Special 14 User 13 Making sel ections usin g the dialpad with Enterprise Edge one-line disp lay telephones 9 Memory buttons 21 Menu, Home (CCR) 57 Message Delivery options assigning 42 Certified 44 Normal 44 Private 44 Timed Delivery 44 Urgent 44 Message Waitin[...]

100 Inde x Enterprise Ed ge Voice Messaging Refere nce Guide P0908524 Issue 01 Personaliz ed greeting 28 assigning 32 deletin g 33 recording 32 Play order of messages 44 Playing the me ssage Envelop e 36 Playing your m ailbox me ssages 36 Prerequi sites, for using gu ide 7 Primary gr eeting 28 , 83 Primary or Al ternate gree ting choosing 31 Privat[...]