Nortel Networks Meridian Mail manual

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i Welcome to Meridian Mail Voice Messaging Meridian Mail Voice Messaging from Nortel Networks is an advanced business messaging system that offers convenience and efficiency for managing your incoming and outgoing messages. Meridian Mail Voice Messaging stores all of your voice messages in your personal mailbox. Here are some of the many features y[...]

ii Contents Understanding Meridian Mail Voice Messaging Working with Meridian Mail Voice Messaging .................................................... 1 Meridian Mail Voice Messaging at a glance ....................................................... 2 Using standard commands ........................................................................[...]

1 Working with Meridian Mail Voice Messaging How to use this guide This guide explains how to use Meridian Mail Voice Messaging. Familiarize yourself with the most frequently used procedures such as logging in, playing your messages, and recording your greetings. Then explore the many convenient features available for voice messaging. If you want t[...]

2 Meridian Mail Voice Messaging at a glance[...]

3 Meridian Mail Voice Messaging at a glance[...]

4 Using standard commands In Meridian Mail Voice Messaging, many keypad commands are common to all features. For example, Play is always 2 , Record is always 5 , and Help is always * . If you learn these standard commands you can use all the Meridian Mail Voice Messaging features without memorizing every step. When you are playing your messages, re[...]

5 Logging in to your mailbox You need a Meridian Mail Voice Messaging access number, a mailbox number, and a password to log in to your mailbox. To log in for the first time Your system administrator will give you a temporary password that you change the first time you log in. 1 Decide on a new password. See page 6 for help with choosing passwords.[...]

6 Changing your password When you log in for the first time, you should change your password from the one you were first assigned. After that, you can change your password as often as required. Your system administrator sets the minimum length for a password. To change your password 1 While logged in to your mailbox, press 84 . 2 Enter your new pas[...]

7 Recording greetings You can record external, internal, and temporary greetings. Callers from outside your organization hear your external greeting , callers within your organization hear your internal greeting. If you don’t record an internal greeting, all callers hear your external greeting. You can record a temporary greeting to tell your cal[...]

8 Recording your name Your personal verification is used in your greetings and addressed messages, and in Express Messaging, Name Dialing, and Remote Notification announcements. Keep your personal verification as brief as possible, and speak clearly. To record a personal verification 1 While logged in to your mailbox, press 89 . You hear your curre[...]

9 Playing your messages Meridian Mail Voice Messaging lets you know when you have new messages. Your phone may have a message waiting light, or you may hear a special dial tone when you pick up the handset. When you log in to your mailbox, your mailbox summary tells you the number of new messages in your message list and if any of them are urgent. [...]

10 Calling the sender You can place a call to the sender of a message if the number is known to Meridian Mail Voice Messaging. To call the sender 1 After listening to a message or while it is playing, press 9 to call the sender. 2 Speak to the sender or leave a message. 3 When you have finished your call, hang up. You may be able to return to your [...]

11 Forwarding a message You can forward a message to another mailbox, to a distribution list, or to a telephone number. You can also record an introduction to the original message. You cannot forward a message marked Private. To forward a message 1 After listening to a message or while it is playing, press 73 to forward the message. 2 Enter the num[...]

12 Composing a message To compose a message, you first address it, then record your message, then send it. You can address a message to one or more people or distribution lists. Before you send a message you can edit it and add message options. To address, record, and send a message You address a message to one or more recipients before you start r[...]

13 Addressing a message You can address your messages to local mailboxes and distribution lists. You may also be able to address messages to mailboxes at other sites (networks), to other voice mail systems (open networks), and to recipients at telephones with no voice mail. For the required prefixes, press * for Help when addressing, or ask your sy[...]

14 Addressing by name You can enter an address by spelling a person’s name on your telephone keypad instead of entering a number. Name Addressing can be used for addressing a message, for creating a distribution list, for Express Messaging, and for Thru-Dialing. To address by name 1 When Meridian Mail Voice Messaging prompts you for a mailbox num[...]

15 Adding message options When you create a message you can indicate that you want it handled in a special way. The message options are Standard, Urgent, Economy, Private, Acknowledgment, and Timed Delivery. Messages are sent Standard unless you choose another option. A message cannot be tagged both Urgent and Economy. Before sending the message, y[...]

16 Distribution lists A distribution list saves you time when you send messages to the same group of addresses. You can create up to 9 personal distribution lists. Each personal distribution list can contain up to 99 entries. You can also use shared distribution lists supplied by your system administrator. To create a personal distribution list A p[...]

17 Express Messaging Express Messaging is a fast way to send a message to another mailbox without logging in to your own mailbox to compose and send the message. Ask your system administrator for the Express Messaging number. To send a message without logging in 1 Dial the Express Messaging number. 2 Enter the mailbox number of the person for whom [...]

18 Remote Notification Meridian Mail Voice Messaging can notify you of new messages at a remote telephone or pager. Instead of calling in to your mailbox to retrieve your messages, you can specify a number, day, and time for Remote Notification. You can change these settings easily, and turn Remote Notification on or off as needed. Ask your system [...]

19 Remote Notification (continued) Use the Remote Notification Planner below to decide how you want to set up your notification day and time periods. Remote Notification Planner Notification type: Any ¨ ¨ Urgent ¨ ¨ Telephone numbers Telephone types Start times End times Business schedules 1 2 3 Non-business schedules 1 2 3 Temporary schedules [...]

20 Remote Notification (continued) To change your notification message type You can select one of two notification message types. This message type applies to all days and times you specify. If you select the standard setting Any, you will receive notification of all new messages. If you select Urgent, you will receive notification only of messages[...]

21 When you are the caller When you are calling another person’s Meridian Mail Voice Messaging mailbox you can use many of the messaging commands described in this guide. You can also tell callers from outside your organization how to use these commands. Here are some convenient and time-saving tips. Interrupting greetings While you are listening[...]

22 Your Meridian Mail Voice Messaging numbers Keep a record of your Meridian Mail Voice Messaging user numbers here. Do not show your password. Mailbox number ____________________________________________________ Login number Meridian Mail Voice Messaging access number _________________________ _______________________________________________________[...]

Meridian Mail Voice Messaging User Guide Toronto Information Products Nortel Networks 522 University Avenue, 14th Floor Toronto, Ontario, Canada M5G 1W7 Copyright © 1999 Nortel Networks, All Rights Reserved. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in en[...]