Nortel NN43119-101 manual

Nor tel Communication Ser ver 1000 IP Softphone 2050 User Guide[...]

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3 GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Softwar e Foundation, Inc. 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA Everyone is permitted t o copy and distribute ve rbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take away [...]

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8 This program is free software; you can r edistri bute it and/or modify it under the terms of the GNU General Public Li cense as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope tha t it will be useful, but WITHOUT ANY WARRANTY; without even t[...]

Revision history 9 Revision histor y June 2010 S tan dard 04.01. This documen t is up-issued to suppor t Communication Server Release 7.0. June 2009 S tan dard 03.02. This documen t is up-issued to support IP Soft phone 2050 Relea se 3.3 with Communicatio n Server Release 5.5 and later . May 2009 S tan dard 03.01. This documen t is up-issued to sup[...]

Revision history 10 to add information on using th e Reset button in the Profiles section. December 2007 S tan dard 02.01. This documen t is up-issued to support IP Soft phone 2050 Relea se 3. July 2007 S tan dard 01.02. This documen t is up-issued to update Input Modes. May 2007 S tan dard 01.01. This documen t is issued to suppo rt Communication [...]

Contents 11 Contents IP Softphone 2050 ove rview . . . . . . . . . . . . . . . . . . . . . . . . 17 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 IP Softphone 2050 Call Control window . . . . . . . . . . . . . . [...]

Contents 12 Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 41 Linking to external directories . . . . . . . . . . . . . . . . . . . . . . . . . 42 Managing contacts from the CS 1000 Directory . . . . . . . . 47 Adding contact s to the Persona l Directo ry . . . . . . . . . . . . . . . 47 Editing CS 1000 Directory cont[...]

Contents 13 IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 63 Answering calls with the USB Headset Adapter . . . . . . . . . . . 65 Hanging up calls with the USB Headse t Adapter . . . . . . . . . . 65 Adjusting the volume with the USB Headset Adapter . . . . . . 65 Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 14 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Text Replacements . . . . . . . . . . . . . . . . . . . . [...]

Contents 15 Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . 115 Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 USB He[...]

Contents 16[...]

IP Softphone 2050 overvie w 17 IP Softphone 2050 over view The IP Softphone 2050 is a business telephone application that yo u can use to make and take calls over your computer. Using a head set or handset conn ected to your PC, you control calls with a click of the mouse pointer, from your PC keyboa rd, or from the USB Audio Adapter. Designed to w[...]

IP Softphone 2050 overview 18 — Inbox (Messag e) — Shift (Outbox) — Services — Expand • Dedicated call pr ocessing keys: —H o l d — Goodbye —A n s w e r —V o l u m e —M u t e —N a v i g a t i o n — Message Waiting • User-selec ted ringer that lets the PC spea kers or the he adset ring for incoming calls • Choice of the f[...]

IP Softphone 2050 overvie w 19 • Macro functions a vailable for progr amming long di aling patterns Components The IP Softphone 2050 supports six main componen ts: • “Call Control window” on page 19 • “Local Dir ectory windo w” on page 19 • “Settings window” on page 19 • “System tray icon and menu” on page 20 • “Expans[...]

IP Softphone 2050 overview 20 For information ab out opening the Settings windo w, see “IP Softphone 2050 Settings” on page 76. System tray icon and menu You can right-click the IP Softp hone 2050 system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—t o make and m anage calls. Expansion Module Use t[...]

IP Softphone 2050 Call Control window 21 IP Softphone 2050 Call Contr ol window The IP Softphone 2050 Call Control wind ow supports the 1100 theme — designed to look and fe el like the desktop IP Phone 1100 series—as well as an additional two co mpact themes , avail able in black a nd silver. The IP Softphone 2050 also su pports an Accessibilit[...]

IP Softphone 2050 Call Control window 22 Call Contr ol window The Call Control window (see Figure 1 below and Figu re 2 on page 23) includes the stand ard features that let you ma ke and manage telephone calls. For information ab out the elements of the Call Control window, see Table 1 o n page 24 . Figure 1: Call Control Window—1100 series theme[...]

IP Softphone 2050 Call Control window 23 Figure 2: Call Control Wi ndow—Compact theme (silver) Accessibility Inter face The Accessibility Interface works with JAWS® for Windows from Freedom Scienti fic—screen reading software that lets visually impaired users access the full range of IP Softphon e 2050 features. The Accessibility Inte rface ha[...]

IP Softphone 2050 Call Control window 24 Call Contr ol window elements and functions Table 1 descr ibes the elemen ts and functio ns of the Call Control wind ow. T able 1: IP Softphone 2050 compo nents and functions (Par t 1 of 3) Element Functio n Primary display To provide call in formation (such as Caller ID) and instructions for using certai n [...]

IP Softphone 2050 Call Control window 25 Navigation arrows To scroll through menus and lists in the display area. Use the Send/Enter key at the center of the navigation c luster t o confirm menu selec tion (1100 series theme on ly). Volume decrea se increase To increase or de crease the volume. Headset To answer and make calls using th e headset. H[...]

IP Softphone 2050 Call Control window 26 Hold To place an active call on hold. The featur e key label fo r the line on ho ld displays a flashing icon to indicate th at the call is on hold. Return to the call by clicking the Line button of the call on hold. Release To terminate an active call. Line keys To access one of six programmable Line keys. T[...]

IP Softphone 2050 Call Control window 27 Hot keys You can assign keyb oard hot keys t o access the full ra nge of Call Control window functions and menu options. • “Adding a hot key” on page 27 • “Removing a hot key” on page 28 Adding a hot key To add a new hot key: 1. Open the Se ttings window. For informa tion about opening th e Setti[...]

IP Softphone 2050 Call Control window 28 • Number sig n (#) • Up, down, left, and right arrow keys • Shift+Up, Shift+ Down • PageUp, PageDn • Alt+F1 to Alt+F12 • F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+S hift+F1 • Space bar Removing a hot key To remove a hot key: 1. Open the Se ttings window. For informa tion about opening th e Se[...]

IP Softphone 2050 Directories 29 IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Loca l Directory, stored o n your loca l hard drive, and the CS 1000 Directory, sto red on your server. • “Local Dir ectory” on page 29 • “CS 1000 Directo ry” on page 30 Local Director y T[...]

IP Softphone 2050 Directories 30 Opening a Local Director y fr om the Call Contr ol window To open a Loca l Directory: 1. Click the Menu button and select View > Local Direct ory . 2. Select on e of the following: — On the Shortcut Bar , select Directories > Local Director y . — On the menu, select V iew > Local Directory . Note: T o o[...]

IP Softphone 2050 Directories 31 applications to the Pe rsonal Director y ( or from the Per sonal Directo ry to other app lications). An entry can contain any of the following: • Last name (up to 24 characters) • First name (up to 24 characters) • DN at work (up to 31 characters) • DN at hom e (up to 31 char acters) • Cell phone (u p to 3[...]

IP Softphone 2050 Directories 32 In Directory View mode, the number you dialed displays. Redial List content updates when you dial ou t. Entries in the Redial List ar e sorted by Call Log time. The oldest entry appears at the beg inning of the list. To access the oldest entr y, click the down navigation key. To access the newest entry, click the up[...]

IP Softphone 2050 Directories 33 Password Administration For information ab out using and setting Password Administration, see “Using Password Administration ” on page 110. Application Ser ver Administration Using the Application Server Admi nistration fe ature, your system adminis trator can: • Back up and restore the database • Manage use[...]

Installing and setting up the IP Softphone 2050 34 Installing and setting up the IP Softphone 2050 The following describes th e requirements for insta lling and setting up the IP Softphone 2050. System requirements To use the Nortel IP Softp hone 2050, you re quire: • Pentium-co mpatible CPU (1 GH z or higher ) • 128 Mbytes RAM or highe r for M[...]

Installing and setting up the IP Softphone 2050 35 The Nortel USB Audio Kit includes: • USB Headset Adapter (deskto p or mobile) • Installation Guide (English an d French only) • USB cord Some kits also include a headset. The Algo Analog Termina l Adapter (ATA) is a USB adapter th at lets you use analo g terminals instead o f headsets . With [...]

Managing contacts from the Local Directory 36 Managing contacts fr om the Local Director y You can use the following optio ns to manage contacts in the Local Directory: • “Adding contacts to a Local Directory” on page 36 • “Editing contacts in the Local Directory” on page 37 • “Deleting con tacts from the Local Dire ctory” on page[...]

Managing contacts from the Local Directory 37 7. Click OK . Note: For more info rmation about e ntering information in the prope rty fields, see “Using the Proper ties dialog box” on p age 41. To add a contact to a group: 1. In the Shor tcut Bar, s elect the group of sh ortcut lin ks to which you want to add a contact. 2. Select the con tact yo[...]

Managing contacts from the Local Directory 38 To delete a contact fro m the Local Directo ry: 1. Open the Loca l Directory . For details, see “Ope ning a Local Directory from the Call Co ntrol window” on page 30. 2. Using your mouse po inter, s elect the con tact you want to d elete. Note: T o delete a range of contact s, click the first cont a[...]

Managing contacts from the Local Directory 39 Note: Names in the directory are formatted as last name, first name . Use this format when searching for a cont act. 4. Click Find Now . Search results display in the Find Contact window. 5. To stop a search, click Stop . Filtering a Local Director y The IP So ftphone 20 50 lets you filter a Lo cal Dire[...]

Managing contacts from the Local Directory 40 — Right-click the contact's entry, and then click the desir ed telephone n umber in the menu. — To dial the default telephone nu mber, click Dial on t he toolbar. — Click the arrow beside the Dial toolbar butt on, and then click t he desired telephon e number from the list. Managing Gr oups i[...]

Managing contacts from the Local Directory 41 A cursor appears in the Gr oup button. 4. Enter the ne w name you want the group to be called. 5. Press Enter . Note: T o view the list of contact s within a group, click the de sired group in the Shortcut Bar . Using the Pr operties dialog box Use the Properties dialog box to enter or change contact in[...]

Managing contacts from the Local Directory 42 Pr oper ties — General tab Use this tab to store a co ntact’s na me, address, e- mail address, co mpany information, and telephone num bers. To create a contact re cord, ente r the contact’s name and at least one telepho ne number. All other information is optional. Note: T o add a half-second del[...]

Managing contacts from the Local Directory 43 • Outlook directory • Windows Address Book directory (WAB) To access these extern al directories, you must crea te a link to the desired directory in the Sh ortcut Bar. After you ad d the directory, an icon appear s in the Shortcut Bar . You can the n click the icon to view or dial contacts i n that[...]

Managing contacts from the Local Directory 44 To add a new schema to the list: 1. From the Schema tab, click Add . A Dialog box opens. The Dia log box lists all cur rent names and fie lds used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP sche ma. 3. Click OK . To remove a schema from the list:[...]

Managing contacts from the Local Directory 45 Linking to Windows Address Book director y To add a link to a WAB d irectory in the Shortcut Bar: 1. From the menu, select Dire ctory > Add Link To > Windows Address Book . A Properties dialog box appea rs. 2. In the Directory Name fie ld, enter the name of your Windows Address Book directory, as [...]

Managing contacts from the Local Directory 46 Note 1: Y ou cannot directly a dd contacts to an exte rnal direct ory from within the Local Directory . Note 2: If the content s of an extern al directory chang e, you must first update that dire ctory for the chan ges to show in the Loca l Directory . T o update, right-click the impo rted directory and[...]

Managing contacts from the CS 1000 Directory 47 Managing contacts fr om the CS 1000 Director y Your server supports the followin g CS 1000 Directory fe atures: Personal Directory, Redial List, and Callers List. You can use the following optio ns to manage contacts in CS 1000 Directory features: • “Adding contacts to the Personal Directory” on[...]

Managing contacts from the CS 1000 Directory 48 Note 1: Unlike the Local Dir ectory , CS 1000 Dir ectory fe atures (Personal Directory , Redial List, Callers List) are stored on the Application Server . Note 2: Y ou can also add cont acts to the Persona l Directory by copying entries fr om the Corporate Directory , the Redia l List, the Callers Lis[...]

Managing contacts from the CS 1000 Directory 49 Deleting CS 1000 Director y contacts To delete a contact fro m the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory . 2. Select the Persona l Directory , Redial List , or Callers List . 3. Search for the entry. 4. Highlight the entry. 5. Click Delete . 6[...]

Managing contacts from the CS 1000 Directory 50 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or num ber. — Enter the number of the co ntact to find it. 4. To dial the selected entr y, double-click the conta ct. Dialing fr om th e Redial List To dial from the Redia l List in [...]

Managing IP Softphone 2050 calls 51 Managing IP Softphone 2050 calls The following section s describe options for managing IP Softphone 20 50 calls: • “Making te lephone calls” on page 51 • “Answering telep hone calls” on page 52 • “Incoming Ca ll Notification” on page 52 • “Holding and retrieving telephone calls” on page 53[...]

Managing IP Softphone 2050 calls 52 — Select a contact from a Microsoft application su ch as Outlook (if the IP Softphone 2050 has been selecte d as a line source in the application dialing prop erties). —S e l e c t Keys > Macros , and then choose the desired macro. — Click Directory , and then: a. Open a CS 1000 Directory feature: Person[...]

Managing IP Softphone 2050 calls 53 Figure 3: Incomi ng call notifica tion window When this notification appea rs you can do one o f the following: — Click Answer to answer the call. — Click Open to activate the IP So ftphone 2050 Call Control window and select a call handling feature, such as forwar ding the incoming call to another line or to[...]

Managing IP Softphone 2050 calls 54 Click the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a ca ll is active. The ROD key blinks while it is connecting to the call recording ap plication, and is lit when th e call is recording. The ROD key is dis played in the following scenari[...]

Managing IP Softphone 2050 calls 55 The SAVE key lamp status depe nds on the status of the ca ll recording. If the call is to be saved, then the lamp is lit.. Hanging up telephone calls When your call ends, you must manually terminate the a ctive line. To term inate a tele phone ca ll: 1. Click the appropriate Line key to ensure it is sele cted. 2.[...]

Managing IP Softphone 2050 calls 56 To enable the IP 2050 Softpho ne TAPI Service Provider: 1. Select Start > Control Panel > Phone and Mod em Options . The Phone and Modems Op tions window opens. 2. Click Advanced . 3. From the list of available Telephony Providers, select IP Softphone 2050 TAPI Service Provider . 4. Click OK . To make a cal[...]

Managing IP Softphone 2050 calls 57 On Hold A call is on hold. T able 2: V iew ing active status Stat u s Description[...]

IP Softphone 2050 Expa nsion Module 58 IP Softphone 2050 Expansion Module The Expansion Module (EM) provides status information a bout other IP Softphon e 2050 or physical IP Pho ne clients conn ected to the netw ork, such as whether a client is on-line, off-line, and so on. The EM is s imilar to the Key Expansion Module ( KEM) device ava ilable fo[...]

IP Softphone 2050 Expansion Mo dule 59 Up to three EMs can be added to the IP 2050 Call Control Window, with the addit ional EMs c ascading vertica lly beneath the original window. A scrollbar allows acce ss to additional keys. Each key has a label and an icon in dicating the state of the assigned client. The labels are set automatic ally by the sy[...]

IP Softphone 2050 Expa nsion Module 60 3. Enter a n ame for the new gr oup. 4. Click OK . To remove a group: 1. Right-click on an existing group. Note: The General group is the default gr oup and ca nnot be removed . 2. Select Remove Group . A confirmation message appe ars aski ng if you want to remove the selected group. 3. Click Yes to confirm. T[...]

IP Softphone 2050 Graphical External Applicatio n Server 61 IP Softphone 2050 Graphical External Application Ser ver The Graphical External Application Se rver (GXAS) is a plugin for the IP Softphone 2050 that enables you to launch and interact with applications that are available on a GXAS server from within the IP Softphone 2050 application. Afte[...]

IP Softphone 2050 Graphical External Application Server 62 To exit without selecting an app lication, close the window or click Cancel . GXAS applications launch in a separate session win dow. Using the session window The active GXAS application is shown in the session windo w. The title bar at the top of the session window indicates the name of th[...]

IP Softphone 2050 USB He adset Adapter 63 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit befo re using the IP Softphone 2050. The features of the USB Headset Ada pter are described in Table 3. T able 3: USB Headset Adapter el ements and functions (P art 1 of 2) Element Function Message Waiting light The red Message Wa[...]

IP Softph one 2050 USB Headset Adap ter 64 Answer butto n To answ er an incoming c all, pre ss Answer . If you have no incoming call when you pr ess this button, the IP Softphone 2050 selects a line and you hear a dial tone. Release button Press the Release button to termin ate the curr ent call. Mute button Press the Mute button to mute a call. Wh[...]

IP Softphone 2050 USB He adset Adapter 65 Answering calls with the USB Headset Adapter You can use the USB Headset Adapte r to answer calls whenever th e IP Softph one 2050 is runnin g—even if minimize d or runnin g in the background. To answer a call using the USB Headset Adapter: 1. Ensure that you are wea ring your headset. 2. Press Answer . N[...]

IP Softph one 2050 USB Headset Adap ter 66 Muting a call When you mute a call, you can still hear your caller, but your c aller cannot hear you. To mute a call using the Headset adapter, press the Mute button. Using the Smar t Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears[...]

IP Softphone 2050 USB He adset Adapter 67 Customizing the Smar t Functions menu You can custo mize the features th at appear on the Smart Function s menu using the Conf iguration Utility. To custo mize the Smart Fun ctions me nu: 1. From the Call C ontrol window, select File > Settings > USB Headset . The USB Headset Settings window opens. 2.[...]

IP Softph one 2050 USB Headset Adap ter 68 3. In the Command box, enter the pa thname and file name of the function you want to add. Note: If you do not know the pathname or file name of the function, click Browse beside the Command box. Y ou can then navigate to the correct file, select it, and click Open . 4. In the Arguments box, enter any ar gu[...]

IP Softphone 2050 USB He adset Adapter 69 To remove a custom function: 1. Select the custom function you want to remove . 2. Click Delete . 3. To confirm the dele tion, click Yes .[...]

IP Softphone 2050 macros 70 IP Softphone 2050 macr os Use the IP Softphone 2050 to enter macros. A macro is a sequ ence of keystrokes that you can use to auto mate repetitive actions. For example, you can progra m a macro that sele cts a particular telepho ne line and then dials a teleph one number a utomatically, or a macro that ensures a cert ain[...]

IP Softphone 2050 macros 71 — Select the actions you want fro m the Keys menu, an d then click Add . 6. To add the new ma cro to the list, click Apply . 7. To exit the Macr os dialog box, click OK . Note 1: Use the Pause action to intr oduce a half-sec ond delay in the macro—a require ment for some Intera ctive V oice Response applications and [...]

IP Softphone 2050 menu commands 72 IP Softphone 2050 menu commands The following section s describes the I P Softphon e 2050 menu commands: • “Call Contro l window menu command” on page 72 Call Contr ol window menu command The IP Softphone 2050 suppo rts a Windows-style menu command system, with File, Edit, Ke ys, View, and Help menus availab[...]

IP Softphone 2050 menu commands 73 • Settings —Opens the Settings window and the various tabs. Using the Edit menu From the Edit menu, you can choose fr om any of the following: • Copy —Copies the contents in th e display window for use in other applications. • Paste —Pastes phone numbers or other diala ble strin gs copied from other ap[...]

IP Softphone 2050 menu commands 74 • Features —Se lect to view a list of available, server-sup ported features . • Macros —Fro m the macros menu, sele ct the macro you want to dial. Using the V iew menu From the View me nu, you can choose from any of the following: • Local Directory —Select to ac cess the Local Directo ry window, includ[...]

IP Softphone 2050 menu commands 75 Using the Change menu From the Change menu, yo u can choose any of the following options: • Change Font —Select this option to ch ange the font used on the interface. • Change Color —Select this option to change the color of indicators, including the Mute On and Vo ice Mail Message indicators. • Change S[...]

IP Softphone 2050 Settings 76 IP Softphone 2050 Settings Use the Settings window (shown in Figure 5) to access and configure the many IP Softphone 2050 featu res and functions. You can open the Settings window from the Windows Start Me nu or from the IP Softphone 2050 Call Control window. Figure 5: The Settings Window Opening the Settings window Us[...]

IP Softphone 2050 Settings 77 — Click the Menu button and select File > Settings . Using the Settings window The following section s describe how to conf igure the various IP Softphone 2050 features and fu nctions: • “Profiles” on page 78 • “Server” on page 82 • “License Servers” on p age 84 • “Theme” on page 85 • “[...]

IP Softphone 2050 Settings 78 Features and functions are liste d in the left pane of the IP Softphone 2050 Settings window (see Figure 5 on p age 76). Select the desir ed feature to open the corr esponding dialog bo x. Pr ofiles Use profiles to configure the IP Soft phone 2050. Usin g profiles , you can keep multiple IP Softphone 2050 configuration[...]

IP Softphone 2050 Settings 79 be complete. Select Yes to reset now or select No if yo u plan on resetting later". You can select Yes to reset now, or No , to defer it until later. Creating new pr ofiles A text box at the top of the Prof iles dialo g box display s the curr ent prof ile. To create a new profile : 1. Click New . An empty text box[...]

IP Softphone 2050 Settings 80 Selecting pr ofiles To choose which profile the IP Softp hone 2050 uses for your curr ent session: 1. From the list of profiles, select the desired profile. 2. Click Reset . If the IP Softphone 2050 is currently running, it tries to reestablish communication with the server (as defined by the profile). The Main Applica[...]

IP Softphone 2050 Settings 81 Impor ting profiles Use import to restore the ba cked-up configuration fil es of your personal settings for current use. To import saved profiles: 1. Click Import . An Open dialog box opens. 2. Locate and select the prof ile you want to use. The Import Profiles text box op ens. 3. Select the profile or profiles that yo[...]

IP Softphone 2050 Settings 82 Ser ver Use the Server dialog box to configure the connectio n between the IP Softphone 2050 and yo ur communications server and , if applicable, the GXAS server. You can eith er use the default method ( DHCP) or manually specify an IP address. To open the Server dialog box, select Server from the list in the left pane[...]

IP Softphone 2050 Settings 83 To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) chec k box. 2. From the Server list, select your server. You can ch oose from the Primary, Secondary, or Ap plication (GXAS) servers. Note 1: Primary and Seconda ry servers a re assigned by DHCP . Using IP addresses and DNS names If your communications [...]

IP Softphone 2050 Settings 84 Resetting the connection To reset the server connection while the IP Softphone 2050 is running, click Reset . License Ser v ers Use the License Servers dialo g box to add new license servers to the Server Address list a nd to specify t he o rder in which they are contacted by the IP Softphone 2050 client. The server at[...]

IP Softphone 2050 Settings 85 Theme Use the Theme dialog box to sele ct the 1100 theme or one of two available compa ct theme color s (black or silver). You can also use this dialog box to switch to the Accessibilit y Interface. To choose the theme: 1. From the Th eme menu, select 1100 , black , or silver . 2. Click OK . If the default path w as ov[...]

IP Softphone 2050 Settings 86 The Feature Men u lists all available server-supp orted features. Use th e arrow keys to move individual items up and down in the list. The list includes: •M e s s a g e • Directory •S h i f t • Services • Expand •C o p y •Q u i t • Redial List • Callers List Note: In CS 1000 systems, the A vailable F[...]

IP Softphone 2050 Settings 87 Use the Ringer Attenuatio n slider to increase or decrease the ringer volume. Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separate d into two areas: • “Head set or handset device” on page 87 • “Handsfr ee/Ringing/Paging Device” o[...]

IP Softphone 2050 Settings 88 The Microphone text box displays th e curr ently selected microphone. To change the micropho ne, select the microphone you want to use from the microphone list. The Speaker text box disp lays the c urrently select ed spe aker. To change the speaker, select the spea ker you want to use from the sp eaker list. To adjust [...]

IP Softphone 2050 Settings 89 Reset button When you select the Reset button in th e following procedure s, the phone resets immediately without a ny warning. However, if you ma ke a chang e to th e settin gs and select Apply or OK , the phone indicates tha t a reset need s to take place . A warning message appears—"IP softp hone 2050 must re[...]

IP Softphone 2050 Settings 90 Advanced Audio Note: This dialog box is intended for expert users only . Use the Advanced Audio dialog b ox to adjust settings for advanced au dio controls. The following sections descr ibe the Advanced Audio settings: • “Microphone Automatic Gain Control” o n page 9 0 • “Echo Cancellation” on page 90 • ?[...]

IP Softphone 2050 Settings 91 Listener IP Note: This dialog box is intended for expert users only . Use the Listener IP dialog box to override port assign ments when the IP Softphone 2050 application conflicts with another application on your computer. Under normal operation, the IP Softphon e 2050 listens for UNIStim traffic on all IP addresses an[...]

IP Softphone 2050 Settings 92 To assign a sound to an even t: 1. From the Select an event list, select the even t to which you want to assign a sound. 2. Select Play sound . 3. Enter the pa th and file name of the audio file you want to use. You can also search for the file by clicking browse. The selected file name appear s in the text box. Note: [...]

IP Softphone 2050 Settings 93 The text replacement table lists all th e text replacement rules that ar e currently assigned. Both the original text and the r eplaced text appear in the list. To add a new text replacemen t rule, or to modify an existing rule : 1. Click New or Modify . A Find and Replace dialog box open s. 2. Enter the text that yo u[...]

IP Softphone 2050 Settings 94 To assign a sound for eith er the message or mute lamp: 1. From the Select a condition list, select Message Lamp On or Mute Lamp On . 2. Select Play sound . 3. Enter the pa th and file name of the audio file you want to use. You can also search for the file by clicking the browse button . When selected, the file name a[...]

IP Softphone 2050 Settings 95 Language Use the Languag e dialog box to select the lang uage for the IP Softphone 20 50 Settings window, Local Directo ry, and all menu s and dialogs associated with the main ap plication. Note: Some language that you encounter in operating the IP Softphone 2050 co mes from your communications server , or from your co[...]

IP Softphone 2050 Settings 96 — Keys can be annota ted to show user-de fined information, such as a particular name or dep artment. • Restore settin gs back to defaults. For information on using the Expansion Module , see “IP Softphone 2050 Expansion Module” o n page 58. Personal Call Recording To use Personal Call Reco rding, a call-record[...]

IP Softphone 2050 Settings 97 To display warning messages when call recording is en abled: 1. Select Display a warning me ssage when call recording is enable d . 2. Click OK or Apply . Plantr onics USB Bluetooth Headset Use the Plantronics USB Head set to configure settings for Plantro nics USB Bluetooth hea dsets. USB Headset Use the USB Headset d[...]

IP Softphone 2050 Settings 98 You can set the lamp to illumina te under the following conditions: • Manual O verride • Headset Disconnect • Active Call • Message Waiting Select the cadence (how the lamp illu minates) that you want to use for each of the above conditio ns. Available cadences include: •N o n e •O n •F l a s h • Flicke[...]

IP Softphone 2050 Settings 99 If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker , then the exter nal lamp also activates on incoming calls. Note: Any other application using t he same aud io channel as the USB Headset Adapter also activates the external lamp. Message W aiting With Message Waiting enable d, th[...]

IP Softphone 2050 Settings 100 Note: The Smart Functions bu tton is available on the de sktop version of the USB Headset Adapter only . About The About dialog box displays current info rmation about th e IP Softphon e 2050, including the following: • Current ve rsion number • Copyright information • Nortel logo • Global IP Sound logo[...]

Accessibility Interface 101 Accessibility Inter face The Accessibility Interface works wit h screen reading software— such as JAWS® for W indows from Freedom Scien tific—that le ts visually-impair ed users access the full range of IP Softphon e 2050 features. To open the IP Softphone 2050 Acce ssibility Interface from the Call Control window: [...]

Accessibility Interface 102 • Access voice mail. • Use CS 1000 Directory fe atures (Personal Dir ectory, Redial List, Callers List). Line and Feature Choose from six available Li ne and F eature group keys to place or receive calls, or to access a range of server-suppor ted IP Softphone 2050 features . Note: Only your system admi nis trator can[...]

Accessibility Interface 103 This section desc ribes the follow ing: • “Navigating Co ntrol groups” o n page 103 • “Navigating Menu Co mmands” on page 10 3 Navigating Control gr oups Use the following keystrokes to mov e through the four Control Group fields: • To move to the next fie ld, press Tab . • To move to the previous field, [...]

Accessibility Interface 104 Using hot keys You can assign keyboar d hot keys to access the full range of Call Con trol window functions and menu o ptions—necessary for using all o f the IP Softphone 2050 feat ures from the Accessibility Interface. For information ab out available hot keys, and for adding or removing hot keys, see “Hot keys” o[...]

Configuring CS 1000 Directory user pre ferences 105 Configuring CS 1000 Director y user preferences Your server supports the followin g CS 1000 Directory fe atures: Personal Directory, Redial List, and Callers List. To access these features, click Directory on the Call Co ntrol window. For general in formation ab out CS 1000 Directory fe atures, se[...]

Configuring CS 1000 Directory user preferences 106 Note: This procedure affect s only the language used by CS 1000 Directory featur es. T o change the languag e used by the Call Control window , see “L anguage ” on page 95. Configuring the date and time CS 1000 systems support severa l date and time formats, based on the 12-hour an d the 24-hou[...]

Configuring CS 1000 Directory user pre ferences 107 Use the Call Log teleph one option to con figure the following prefer ences: • “Logging all/un answered incoming calls” on page 107 • “New call indication” on pa ge 107 • “Preferr ed name match ” on page 108 • “Area cod e setup” o n page 1 09 • “Name d isplay format” [...]

Configuring CS 1000 Directory user preferences 108 To enable or disable new call indica tion: 1. Click Services . A list of options appears in the display area. 2. Use the up and down arrows (o n ei ther the navig ation cluster or on your PC keyboa rd) to select Telephone Options > Call Log Options . 3. Select Incoming calls . 4. Select New call[...]

Configuring CS 1000 Directory user pre ferences 109 Area code setup Use area code setup to or ganize the display of incomin g telephone numbers. When a n incoming call arrives with an area code that matches one of the three stored ar ea codes, the IP Softphone 2050 re orders the incoming call n umber to displa y the telephone n umber followed by th[...]

Configuring CS 1000 Directory user preferences 110 3. Select last name, first name or first name, last name . The default se tting for name display format is: fi rst name, last name. Using Password Administration You can access Password Administra tion from the CS 1000 Directory features list. When the system adminis trator defines your Station Con[...]

Configuring CS 1000 Directory user pre ferences 111 — Disable Pwd Pr otectio n 5. Click one of the following: — To accept your selection, click Yes . — To return to the Dir ec tory list, click No . 6. If you selected Yes , click Done to enab le or disa ble Passwor d Protection. Changing your personal password To change your password: 1. Click[...]

Configuring CS 1000 Directory user preferences 112 Note: If you click Sel , your p assword changes. If you make three consecutive incorrect password attemp ts within an hour, the ap plication locks you out of all passwor d-prote cted features for one hour. “Locked access” displays on your telephone. The application also locks yo u out of Virtua[...]

IP Softphone 2050 Diagnostics 113 IP Softphone 2050 Diagnostics Over view IP Softphone 2050 diagno stics are accessible fr om the Help m enu and provide in formatio n about specific IP So ftphone 2050 so ftware, h ardware, and networking compo nents. This information is useful to adva nced users or support person nel when investi gating problems wi[...]

IP Softphone 2050 Diagnostics 114 To open a previously sa ved diagnostics page: 1. Click the Menu button in the top left corner of the diagno stics page window. 2. Select Open . 3. Browse to the location of the file you want to open. 4. Select the file. 5. Click Open . Using the Diagnostics V iew menu From the View menu, you can choose fro m the fo[...]

Troubleshooting the IP Softphone 2050 115 T roubleshooting the IP Softphone 2050 The following sections describe various troubleshoo ting issues and suggested remedy actions: • “Connectivity p roblems” on page 115 • “Audio proble ms” on page 120 • “Reset conditions” on pa ge 123 • “USB Headset problems” on page 124 • “TA[...]

Troubleshooting the IP Softp hone 2050 116 Description: These messages indicate that the connection with the communication server cannot b e established. The IP Softphone 2050 sets a random r etry time, after which it attempts to reco nnect. This proce ss repeats until the IP Softphone 2050 successfully co nnects. The “Connecting. ..” message a[...]

Troubleshooting the IP Softphone 2050 117 Unable to obtain valid license Symptom: An error message appe ars that the license cannot be obtained, is invalid or has expired. Description: When the IP 2050 Softphon e is launched, an error me ssage appears in the display area ind icating that the license server is unreachable or that the existing licens[...]

Troubleshooting the IP Softp hone 2050 118 various subcomponen ts, causing this message to appear two or th ree times in rapid succession duri ng a normal startup. Note: Under normal setup, the “Connection Esta blished. Reinitializing...” message app ears briefly , then disappears af ter successful connection. Potential causes: • A “Connect[...]

Troubleshooting the IP Softphone 2050 119 Unable to retrieve communication ser ver parameters fr om DHCP server Symptom: The following message appear s:“DHCP server i s not available”. Description: A connection with the DHCP server cannot be established . Potential causes: • Network down • DHCP server configuration error Action: Contact you[...]

Troubleshooting the IP Softp hone 2050 120 The following message appears:”S ervice Denied. Reason XXXX “. Description: You are not authorized to use the commu nication server. Potential causes: • Invalid HardwareID in th e Hardware ID dialog box (see “ Hardware ID” on page 8 8) • Invalid communication server config uration Action: • E[...]

Troubleshooting the IP Softphone 2050 121 One-way audio If you experience problems with one-way only audio : • Check that your system administrator has progr ammed the handsfree option on the commu nication server. • Check that the mute button is disa bled. If mute is enabled, the mute button on the Call Co nt rol window appears red. • If you[...]

Troubleshooting the IP Softp hone 2050 122 To reduce the severity of these br eaks, turn off the Windows transition effects for menus and tool tips. To turn off the Windo ws transitio n effects: 1. Select Start > Control Panel > Display . 2. Select the Effects tab, (or, in Windows XP, the Effects button on the Appearance tab). 3. Clear Use tr[...]

Troubleshooting the IP Softphone 2050 123 Windows sounds play from your headset instea d of your computer speakers, interfering with IP Softphone 20 50 audio. Action: In some cases, the Windows opera ting system defaults all the sounds to the new sound de vice. To set Windows soun ds to play from your computer spe akers: 1. Select Start > Contro[...]

Troubleshooting the IP Softp hone 2050 124 • Firewall applicatio ns intercept or delay packets, causing the IP Softphone 2050 to rese t due to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same compute r as the IP Softph one 2050. • Excess delay or loss of communi cation with the server occurs. USB[...]

Troubleshooting the IP Softphone 2050 125 a. Select Start . b. Right-click My Computer . c. Select Properties . The System Properties wi ndow appears. d. Select Hardware . The Hardware dialog tab appe ars. e. Click Devi ce Manag er . 3. If Universal Serial Bus controllers does not appear in the Device Manager: — Ensure that USB is enabled in yo u[...]

Troubleshooting the IP Softp hone 2050 126 Description: Either the IP Softphone 2050 does not recognize the adap ter as a supported Nortel adapter, or th e adapt er is ea rlier than 2.0. Supported adapters include: • Enhance d USB Adapter (desktop) • Nortel Mobile USB Adapter (mobile) • GN Netcom DuraPlus Bi naural Head set • GN Netcom Dura[...]

Troubleshooting the IP Softphone 2050 127 If you susp ect fau lty enumer ation, d o the following : 1. Unplug the USB cable from the USB Headset Adapter. 2. Wait one minute . 3. Plug the USB cable into th e USB Headset Adapter. This forces the USB Headset Adapter to re-enum erate. Cannot hear audio thr ough headset Ensure that your headset manufact[...]

Troubleshooting the IP Softp hone 2050 128 The following sections describe some common err ors related to th e TAPI feature: • “Attempting to use TAPI feature when IP Softph one 2050 is not active” on page 128 • “TAPI service p rovider is missin g” on pa ge 128 Attempting to use T API fe ature when IP Softphone 2050 is not active Descri[...]

Troubleshooting the IP Softphone 2050 129 1. Select Start > Control Panel > Phone and Mod em Options > Advanced . 2. Check the list of available telepho ny prov iders for the IP Softphone 2050 TAPI Service Provider. If it is not listed, click the Add button to try and add it. If you are unable to add the IP Softphone 2050 TAPI Ser vice Pro[...]

Troubleshooting the IP Softp hone 2050 130[...]

Index 131 Index A Accessibility Interface, 101 Active Call, 98 Answer button, 64 Answer, 25 Application Server Administratio n, 33 B Backlight, 64, 99 C Call Control Window 1140 skin, 22 compact skin, 23 Caller ID, 65 Callers List, 31 Copy, 24 CS 1000 Directory 30, 47 area cod e setup, 109 call log, 107 call timer 106 date and time 106 language, 1 [...]

Index 132 L Lightweight Directory Access Pro- tocol (LDAP), 42 Line and Fe ature, 102 Line keys, 26 Line, 51 Local Area N etwork (LAN), 17 Local Directory, 29, 36 M MAC addresses, 88 Macros, 70 Manual Override, 98 Maximize button, 63 Menu comman d, 72 Message Waiting light, 63 Message Waiting, 99 Mute button, 64 Mute light, 64 N Navigation arrows, [...]

Index 133 U USB Headset Adapter, 65 V View menu, 74 Voice over IP (VoIP), 17 Volume bu tton, 64 Volume, 25 W Wide Area Network (WAN), 17 Windows Address Book directory, 43[...]

Index 134[...]

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Nor tel Communication Ser ver 1000 IP Softphone 2050 User Guide Copyright © 2005-201 0 Nor tel Networks . All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agree d to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT W ARRANTY OR CONDITION OF [...]