Pitney Bowes DM800i Series manual

DM800i™ Series  Digit al Mailing System DM800i™ Series Mailing System DM800i™ Series Mailing System Shown with WEIGH-ON-THE-W A Y® Operator Guide US English V ersion SV61162 Rev. D[...]

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SV61162 Rev. D SV61 162 Rev . D ©2009 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in p art in any fashion or stored in a retrieval syste m of any type or transmitted by any means, electronically or mechanically , without th e express, written permission of Pitney Bowe s. We have ma de every reasonable ef fort[...]

ii SV61162 Rev. D Alerting Messages V arious messages are used throughout this guide to alert you to potentially hazardous or error cau s - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules. These li[...]

SV61162 Rev. D iii FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this numb er must be provided to the tele[...]

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T able of Contents SV61162 Rev. D Pitney Bowes Contact List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit a l Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - S tandard Accounting Chapter 8 - Reports Chapter 9 - Maintaining and Updatin[...]

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Pitney Bowes Contact Information List PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place requests for service or training, go to: http://www .pb.com and click on My Acc ount . • T o order PB supplies and accessorie s, go to: http://www .pb.com and click on Online S tore . • T o view and pay in voices online[...]

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1 • Read This First SV61162 Rev. D Contents What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... .............................. 1-2 What Y ou Need to Know ............................................................. .......[...]

1 • Read This First 1 - 2 SV61162 Rev. D What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safety precautions. Chapter 2 - Meet the DM800i™ Digit al Mailing System gives an over - view of th e mailing system and the location of each control and machine featur[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 1- 3 What Y ou Need to Know Since your post age meter (Postal Security Device) is licensed by the United S tates Postal Service (USPS), you must follow a few basic require - ments. USPS  Requirements • Mail must have the correct date and p ostage amou nt in the meter stamp[...]

1 • Read This First 1 - 4 SV61162 Rev. D • When removing jammed material, avoid using too much force to pre - vent personal injury and damag ing equipment. • T o prevent overheating do not cover system vent op enings. • When lifting covers, wait for all p arts to stop moving before p lacing hands n ear feeder p ath or printer . • Do no t [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 1- 5 • Do not use the telephone or equipment co nnected to the telephone line in the vicinity of a gas leak. • Do not connect you r post age meter (Postal Security Device) to a digit al phone line. T he device’ s built-in modem is designed to wo rk with an analog phone li[...]

1 • Read This First 1 - 6 SV61162 Rev. D • Avoid using wall outlet s that are controlled by wall switches, or shared with other equipment. • Do not route the power cord over sharp edges or trapped between fur - niture. • Ensure there is no strain on the power cord where it becomes jammed betwe en the equipment, walls or fu rniture. • Be c[...]

2 • Meet the DM800i™ Series Digitial Mailing System SV61162 Rev. D Contents Introducing the DM Series™ Mailing System ....................................... 2-2 Features and Benefit s ................................. ......................................... 2-2 Parts of the Mailing System ...................................................[...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 2 SV61162 Rev. D Introducing the DM Series™  Mailing System The DM Series ™ Digitial Mailing System is an easy-to -use digital mailing system you can tailor to satisfy the unique requirements of your organiza - tion. This system: • Automatically feeds a stack of mail. • Mo[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 3 V ariety of Communications Options Y our DM Se ries™ Digit al Mailing Syst em comes with communications ports for data commu nications with Pitney Bowes support services and for inter - facing to external devices such as a perso nal computer , an optional scale, or othe[...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 4 SV61162 Rev. D Accounting and Reporting INVIEW™ Accounting The INVIEW™ accounting and reporting feature allows you to store post - age costs for 1 00 accounts, or you can pu rchase an option to store 300 account s. Y ou can run reports o n single or multiple account s and limit[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 5 Advertisements and Inscriptions Ads and inscriptions are messages you can include in the me ter stamp. A number of st andard advertisement s and inscriptions are included with your mailing system. Y ou can order customized ads and inscriptions by calling the Pitney Bowes [...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 6 SV61162 Rev. D Part s of the Mailing System This section describes the part s of your DM800i™ Series System and includes: • The Mailing System Exterior , including the We igh-On-The-W ay® (WOW®) Module • The Mailing System Interior • The IntelliLink ® Control Ce nter •[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 7 The DM800i™ Series Digit al Mailing System Lef t Side View of the DM800i™ Series System 10 1 2 4 13 12 11 5 6 9 8 7[...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 8 SV61162 Rev. D Right Side View of DM800i™ Series System with Optional DJPS Power St acker DJPS Power S tacker 3 DM800i™ Series System wi th Optional WOW™ Module[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 9 Connectors on the Back of the Mailing System Base USB Ports - Four USB p orts are locate d on the back, lower right side of the machine. These provide communications with external devices like a printer , an external scale, optional p ower stacker or a PC. If you are con [...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 10 SV61162 Rev. D Mailing System Interior Interior of the DM Series™ S ystem (Under the F ront Cover) Thickness Adjustment Knob - Use this to adjust for the thicknesse s of the envelopes. Y ou do not have to lift the cover t o adjust the knob. For thicker p ieces o f mail (3 /8” [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 11 Interior of the DM Series™ System with Optional WOW®  (Under the WOW® Cover) WOW® T ransport Jam Release Lever - Pull this to clear jams on the transport deck. Pressure-Sensitive Post age T ape - In the DM Serie s™ system with optional WOW® module, the pressur[...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 12 SV61162 Rev. D The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , the control center Main Screen, and the connectors o n the back of the control center used to co nnect it to the AC adapter and to an analog phone [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 13 Star t K e y - Begins processing mail with the options you have selected. T ape Key - Allows you to print post age t apes for packages or pieces of mail that are out side the limits specified for mailin g materi - als. See Specifications in Appendix C of this guide for d[...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 14 SV61162 Rev. D The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area. The main screen enters a sleep mode af ter a certain period of inactivit[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 15 Connectors on the Back of the IntelliLink Control Center • Analog Phone Line Connector - The term analog phone lin e refers to a RJ1 1C or RJ1 1W co mpatible (sin gle line) telep hone wall plug typically used for a residential phone or facsimile hookup. I f you do not [...]

2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 16 SV61162 Rev. D[...]

3 • Mail in a Minute SV61162 Rev. D Contents Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail .......................................................... .................... 3-2 Running the Mail ......................................... ........... ...................[...]

3 • Mail in a Minute 3-2 SV61162 Rev. D Mail in a Minute This chapter explains how to use the “Key In Posta ge” mode. It’ s the quick - est and easiest way to r un a piece of mail or print a post age tape. For instructions on other available modes for runnin g your mail, refer to Determining the Correct Post age Mode section in Chapter 4 in[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 3-3 4. Place the st ack of mail on the feed deck shown in the picture below . • Place the envelopes with the flap s down and against the rear wall. • Make sure the envelopes are pushed f ar enough so that they cover the fee d sensor on the re ar wall. 5. Adjust the side guid[...]

3 • Mail in a Minute 3-4 SV61162 Rev. D Printing Post ag e T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limits specified for mailing mate - rials - see Specifications , Mailing Materials in Chapter [...]

4 • Running Mail SV61162 Rev. D Navigating Hints ..................... ..................................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode ............................................... 4-4 Preparing Y our Mail .......[...]

4 • Running Mail 4-2 SV61162 Rev. D Navigating Hint s • The maximum number of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to th e option, or by pressing the corre sponding number on the key - board and then pressing the Enter key . • T o[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-3 Applying Post ag e and Running Mail T o apply postage a nd run mail on the DM800i™ Series System, follow the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys - tem and apply postage. If you are using Accounting, you must also[...]

4 • Running Mail 4-4 SV61162 Rev. D Determining the Correct Post ag e Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on you r mail. Y ou can feed mail if your pieces [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amo unt of postage ne eded for your piece of mail. Key In Postage Y ou do not kno w the weight of your p iece of mail. Attached Scale Y ou have several piece s of mail and do not kno w their posta ge Attach[...]

4 • Running Mail 4-6 SV61162 Rev. D Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail below . If you are going to print post age tapes, read About Print - ing Post age T apes in this section . Then, proceed to instructions for selecting the mode and running the job. Refer to Chapter 12, S[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-7 5. Adjust the thickn ess adjustment knob to adjust for envelope thickness. For thicker piec es of mail (3/8” to 5/8”), or mail containing several insert s, use the thick mail setting. For mail containin g only single inserts, or for postcards, use the normal mail settin[...]

4 • Running Mail 4-8 SV61162 Rev. D Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam. • Pieces of mail that are 5/8" thick: If you a re running pieces of mail that are each 5/8” thick, [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-9 About Printing Postage T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limits specified for mailing mate - rials - see Appendix[...]

4 • Running Mail 4-10 SV61162 Rev. D Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the Intel - liLink® Control Center . The na mes o f the modes a s they ap pear on the screen are shown in th [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key . 2. Select Key In Post age . 3. Key in the correct post age value using the numeric key[...]

4 • Running Mail 4-12 SV61162 Rev. D Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional  Weigh- On-The-Way® (W OW®) module inst alled. In this mode, the machine weighs t he first mail piec e and processes the remaining mail at the same post age rate. T o run mail in this mode: 1. Press the Mo[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-13 5. The system prompts you to place the mail on the scale. 6. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print tape s automatically On or Off. - If yo u select On , then w[...]

4 • Running Mail 4-14 SV61162 Rev. D Mode Selection: Attached Scale Use this option If the AutoScale feature is set to Of f see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide. 1. Press the Mode key . 2. Select Att ac hed Scale . The “Attached Scale Mode” screen ap pears. 3. Place the piece of mail on the scale. 4. If the class dis[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-15 Mode Selection: Print Permit This feature may be of fered as an optional feature and is not available on all Pitney Bowes solutions. Please co nt act your local account representa - tive to determine if this option is accessible on your system. Refer to Ord e ring Permits [...]

4 • Running Mail 4-16 SV61162 Rev. D Mode Selection: Ti me and Date S tamping T ime Date S tamping mode allows yo u to print the current time and date, along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (whethe r you pro cess a single envelo pe or 100 envelopes.) The system wil[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-17 Selecting or Deselecting an Account If you use Accounting, yo u must select an accoun t. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions. Selecting an Account Y ou can select an account manu[...]

4 • Running Mail 4-18 SV61162 Rev. D Selecting an Account by Na me The account name search allows you to type in the account name, or part of the accou nt name, to narrow down your search. Follow the step s below to select an account by name: 1. Press the Account screen ke y . The Select Account screen appears listing all of your account s. 2. If[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-19 Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has it s own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen. 1. Pre[...]

4 • Running Mail 4-20 SV61162 Rev. D Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display . Y ou can scroll through the countries: • Using the up/down arrows; • By typing in the first few lett ers of the country until you get a match; or • By typing in the numeric code for t[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-21 Selecting the Meter Sta m p Options The Meter S tamp Option s selection allows you to change the element s printed on your piece of ma il or t ape. Y ou access the Meter S tamp options by pressing th e Menu key on t he IntelliLink® Control Center and then selecting Meter [...]

4 • Running Mail 4-22 SV61162 Rev. D Meter S tamp Options: Inscription Y ou can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Opt ions in this guide. T o add more inscriptions, refer to Performing Up dates or Adding Features in Chap[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-23 Using Electronic Confirmation Services The United S tates Post Office (USPS) provides three types of confirmatio n services: • Delivery Confirmation - shows you when the postal carrier delivered the mail. • Signature Confirmation - shows you who signed for the mail. ?[...]

4 • Running Mail 4-24 SV61162 Rev. D Adding Services or Making Changes • If you already have postage on the mail and then decide you wa nt to add a service, fo llow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age . • If you need to add more post age to cover the confirmation services, refer to the section, A[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-25 12. Press the Enter key . The “Enter anoth er package?” screen appears. Follow the screen prompt s to process more pieces of mail for confirma - tion services. Adding Confirmation Services After Printing Postage If you have alre ady applied post age to a pie ce of mail[...]

4 • Running Mail 4-26 SV61162 Rev. D Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m . Y our system can store up to 100 of your barcode records before sending them to Pitney Bowes. 1. Press the Men u key . 2.[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-27 Inst allation/Setup 1. V erify that services are enabled: a. Press Existing Featu res . b. Press Confirmation Services . c. V erify that the services are enabled . The list of services that appears may look like the sample shown at the right. 2. If you have not already don[...]

4 • Running Mail 4-28 SV61162 Rev. D Setup Options 1. Press the Menu button . 2. Select Confirmation Service s . 3. Select the right arrow to go to Set Up CFM Svcs . Y ou are now in the Cfm Svcs Setup Screen. Each o ption is explained below . • Apply Label Prom pt - If this option is on, the system automatically prompts th e operator to apply t[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-29 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22 -digit barcode label to yo ur mail pie ce if it is no t already pre- printed on the mail p i ece. b. Press Enter . (This step is not required if the system is set to auto- enter .) 7. Print p[...]

4 • Running Mail 4-30 SV61162 Rev. D Using ERR  with a Customer Reference Number The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T rack- ing Number to an internal t racking number your organization assigns to a client or matter . By using this Reference Numbe[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-31 b. Press Enter . (This step is not required if the system is set to auto- enter . 7. Enter the customer reference number . a. Scan or manually type your ow n unique refe rence number fo r this mail piece. This can be a Client Number , Summons Number , Policy or Claim Numbe[...]

4 • Running Mail 4-32 SV61162 Rev. D Adding Post ag e or Changing th e D ate If you do not have the correct postage or date on a piece of mail, you can add more post age or change the date directly on a piece of ma il. If you pre - fer , you can print the corrections on at a ta pe instead and then apply it to the piece of mail. T o add more post [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-33 T o change the date: 1. If you are printing the dat e correction on an envelope and if the enve - lope is seale d, press the Se al key and sele ct Sea ler Of f. If you a re print - ing on a t ape, go to step 3. 2. T urn the piece of ma il arou nd 180 degree s so that the m[...]

4 • Running Mail 4-34 SV61162 Rev. D[...]

5 • Mailing System Setup SV61162 Rev. D Contents Navigating Hints ..................... ..................................................... ......... 5-2 Overview of Mailing System Se t Up ............................................ ......... 5-3 Setting the Display Language ..................... ......................................... 5-4 A[...]

5 • Mailing System Setup 5-2 SV61162 Rev. D Navigating Hint s • The maximum number of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to th e option, or by pressing the corre sponding number on the key - board and then pressing the Enter key .[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For det ails on each procedure, refer to th e section number listed here. Set the Display Language. Adjusting the Display Contrast and V olume Control. Setting the Date and T ime of Day . S[...]

5 • Mailing System Setup 5-4 SV61162 Rev. D Setting the Display Langua ge Depending on t he model of your mailin g syste m, you may be a ble to set the display to any of th e following languages: • English • Espan ol •F r a n c a i s T o change the language of the display: 1. Press the Menu key . 2. Select Set Up , or press 1 and th e Enter[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-5 Setting the Date and Ti m e of D a y If your mail is picked up a t a certain time each day , you can set your syst em to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the screen d is - plays the message: “Invalid T ime[...]

5 • Mailing System Setup 5-6 SV61162 Rev. D Setting Up a Supervisor Password Y ou can limit access to the following operations by creating a supervisor pas sw o rd . • Adding Postage (Refill) • Clearing Batch Informa tion (the number of pieces of mail your system proc esses) • Setting up Scale/Rates • Accounting Set Up Whenever you perfor[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-7 Setting Up the Scale and Selecting Rates Y ou can use this section to set up how you r scale works with your system. For example, the Att ac hed Scale option allows you to set your sca le to accommo - date for environment s subject to vibrations. The Class if new Pie ce , De[...]

5 • Mailing System Setup 5-8 SV61162 Rev. D Scale/Rates:  WOW® Weight Limit Y ou can set the WOW® weight limit to prevent the system from printing postage on pieces of mail that exceed a set weight. 1. Press the Menu key on the contro l ce nter and select Set Up . Press the down arrow key and select Scale/Rates . 2. Select WOW Weight Li mit [...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-9 Scale/Rates: Diff Weigh T rip Weight Use this option to set the minimum wei ght that a piece of mail must weigh in order to use the dif ferential weighing mode to print post age on a tape or on a piece of mail. For more information on diff erential weighing, refer to “Sele[...]

5 • Mailing System Setup 5-10 SV61162 Rev. D Scale/Rates: Destination if New Piece Use this option to set the system to clear the de stination ZIP or Zone code for each piece of mail weighed, or to ke ep the last class used. Press the Menu key on the control center and select Set Up . Press the down arrow key and sel ect Scale/Rates . 1. Select D[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-11 Scale/Rates: BMC Intra ZIP Use this option to edit a group of pred efined zip code ranges, or crea te a new group of ZIP Codes, within a Bulk Mailing Center (BMC). 1. Press the Menu key on the contro l ce nter and select Set Up . Press the down arrow key and select Scale/Ra[...]

5 • Mailing System Setup 5-12 SV61162 Rev. D Scale/Rates: Confirm Svc Barcode Prompt This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system. When using USPS Confirmation Services ,[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-13 b. T o set the first weight break, use the numeric keys and en ter 0 for lb. Press the Enter key . Enter 3 for oz and press the Enter key . c. Select the appropriate class, in this example , 1st Class Auto . d. Select the ap propriate sub class. In this example, select Lett[...]

5 • Mailing System Setup 5-14 SV61162 Rev. D e. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ads/Mes sages . Scroll through the list a nd select the appropriate option. • T o add an in scription, select Inscrip tions . Scroll throug h the list and select the appropriate opt ion. •P r e s s Enter when done. The di[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-15 Modifying a Smart Class™ with an Auto Inscription 1. Press the Menu key . 2. Select Set Up , then p ress the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to press it twice) and select Smart Cl asses . 4. Select Vie w[...]

5 • Mailing System Setup 5-16 SV61162 Rev. D Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phon e® Meter Payment Syste m on your mailing system. It also in cludes advanced phone setup instructions for modifying individual phone connection parameters (user ID and p assword and server IP add[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-17 Phone/Networ k Set Up: Secondary PB # This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system. Use this opt[...]

5 • Mailing System Setup 5-18 SV61162 Rev. D Phone/Networ k Set Up: Use LAN Firewall Settings This option allows you to modify in dividual LAN firewall settings. 1. Press the Menu key on the con trol ce nter . Select Set Up from the ma in screen, then select Phone/Netwo rk Set Up . 2. Select LAN Firewall Settings . The "LAN Firewall Settings[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-19 Phone/Networ k Set Up: Remote PC Refill This option is available only on sy stems that have the optional Remote Refill feature installed. Use this option to turn the Remote PC Refill feature on or of f. 1. Press the Menu key on the con trol ce nter . Select Set Up from the [...]

5 • Mailing System Setup 5-20 SV61162 Rev. D Configuring System Ti m e o uts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the contro l ce nter , an d select Set Up . 2. Select Basic Settings and th en Time - out s to get all of the timeout options. The [...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-21 Ti meouts: Normal Preset Tim er The normal preset timer optio n allows you to specify how much time you want to allow the system to remain idle before it retu rns to the Normal Pre - set settings (refer to Def ine Preset s section in this chapter for more infor - mation on [...]

5 • Mailing System Setup 5-22 SV61162 Rev. D Ti meouts: Tr ansaction T imeout This option is available only if your mailin g machine is connected to the AccuT rac™ Mail Accounting system. Use this option if you routinely batch your mail runs. This option allows you to specify how much time to allow the system to remain idle before it ends the c[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-23 Defining Normal Preset V alues When defining the normal p reset values, t he ma iling syste m will prompt you to select a cla ss of mail if you are usin g Key In Post age mode. Selecting a class will ensure your preset values are upd ated automatically when post - age rates[...]

5 • Mailing System Setup 5-24 SV61162 Rev. D Defining Custom Preset V alues When creating a cu stom preset, the mailing system will prompt you to select a class of mail if you are using Key In Post age mode. Selecting a class will ensure your preset values are upd ated automatically when post - age rates change. 1. Enter the values for the mail j[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-25 S tore Advance Date in a Custom Preset This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system. In order to[...]

5 • Mailing System Setup 5-26 SV61162 Rev. D Editing Custom Preset V alues T o edit an existing custom preset, yo u define its new values and th en over - write the old values. 1. Enter the new value s for th e mail job tha t correspond to the custom p re - set you want to change or edit. 2. Press the Custom Preset s key . 3. Press the right arro[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-27 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages ca n b e save d in th e memo ry of the system, an d re called whenever appropriate to p[...]

5 • Mailing System Setup 5-28 SV61162 Rev. D Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Menu key . 2. Select Set Up , then sele ct T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter . T ype in the text and pr ess Enter . 5. Repeat step 4 until all lines of text ha ve bee n entered.[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-29 Editing a Custom Message 1. Press the Menu key . 2. Select Meter St amp Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message. 5. Select a line of text to edit. a. Press Clear to cle ar the existin g [...]

5 • Mailing System Setup 5-30 SV61162 Rev. D T aking the Meter Out of Servic e Call your Pitney Bowes represent ative if you need to return the po stage meter (cont ained in the IntelliLink® Control Center) to Pitney Bowes. When instructed, follow the procedure here. 1. Press the Men u key and select Set Up . 2. Select T ake Meter Out of Service[...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-31 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, you can configure it to scan: • account names, • account codes (Business Man ager only), • speed codes (INVIEW™, Budget Manager only), • Custom and Normal Pres[...]

5 • Mailing System Setup 5-32 SV61162 Rev. D Setting the Default Scan Ty p e If you are using an accounting system on yo ur mailing system you can set up the sca nner so tha t it knows what f ield is scanning with out u sing a p refix code. Y our selection of Account Na me or Account Code depends on your accounting system. Y ou can then scan the [...]

DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-33 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This prefix identifies the field you are scan - ning. Y ou may use this if you are transferring accounts from a dif ferent accounting syste[...]

5 • Mailing System Setup 5-34 SV61162 Rev. D Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 50 characters, you add a &q[...]

6 • Adding Postage SV61162 Rev. D Postage By Phone® Meter Payme nt System ...................................... 6-2 Y our Postage Meter .................................................................... ......... 6-2 USPS Rekey Requirements ................................................................. 6-3 Managing Y our Postage Funds ....[...]

6 • Adding Postage 6-2 SV61162 Rev. D Post ag e By Phone® Meter Payment System Postage By Phone® Meter Payment Syst em is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Post age By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center . For more information, re fer to the[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-3 Connection Alternatives - Review Y ou can connect your mailing system to the Pitney Bowes network using one of four methods: • Const ant (High Speed) Connection - using your organization’ s Local Area Network and approved connection device. • Direct Analog Connectio n[...]

6 • Adding Postage 6-4 SV61162 Rev. D Managing Y our Post ag e Funds Refer to the appropriate section listed here for checking fun ds and account balances and adding post age when using the Postage By Pho ne® Meter Payment System. Connecting Y our Post age Meter to a Local Area Network (LAN) - Refer to this section if you are using your organiza[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-5 Connecting Yo u r Post ag e Meter to an Analog Phone Line If you do not have access to a Local Area Network (LAN) connect ion, you can connect to the analog phone line connector o n the back of the  IntelliLink® Control Center . Connecting Y our Control Center to a Remo[...]

6 • Adding Postage 6-6 SV61162 Rev. D Checking A vailable Funds in Yo u r Post ag e Meter If you ar e not sure if you have enou gh m oney to run mail or print t apes, you should check the amount of mo ney (funds) in your postage meter . T o check available funds in your meter: 1. Press the Funds key . Th e amount of funds available in yo ur posta[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-7 Adding Post age T o add postage from your Post age By Phone® System account to your post age meter , follow these steps. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount . 3. If you have set up a supervisor p assword, you are prompted to enter the p[...]

6 • Adding Postage 6-8 SV61162 Rev. D Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Au to Refill Amount is th e dollar value of th e reset when you refill for postage. • The Low F[...]

7 • S tandard Accounting SV61162 Rev. D Navigating Hints ..................... ..................................................... ......... 7-2 Overview of Accounting ......................................... .............................. 7-3 Using the Account Setup Procedures .................................................. 7-3 Before Usin[...]

7 • S tandard Accounting 7-2 SV61162 Rev. D Navigating Hint s • Y ou can access all of the acco unting features by pressing the Account s key on the IntelliLink® Control Center . The system displays the account names in the fo rmat shown here (S tandard Accou nting): • T o enter the account set up mode, press the right arrow key on the con -[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-3 Overview of Accounting The information in this chapter d escribes how to set up the st andard accounting package provided with your mailing system. For information on your system’ s accounting features, o r if this is the first time you are setting up accounts a nd would [...]

7 • S tandard Accounting 7-4 SV61162 Rev. D Before Using the Setup Procedures 1. If your system has a supervisor p assword set up, you must enter that password before you can ent er the account setup mode. 2. If you have not set up an y accounts ye t, as soon as you press the Account s key on the control center , the system prompt s you for the s[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-5 least four characters. (Y ou need to enable password p rotection before you can protect an indi vidual account. Refer to T urning Accounting Password Protection On or Off in this chapter . 7. When you are done, press the Enter key to save the account informa - tion. Creatin[...]

7 • S tandard Accounting 7-6 SV61162 Rev. D Editing Account s Y ou can change the name o f an account, make the account inactive (o r active), add a password or chang e an existing one, and clear (reset) all data fr om the account. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Account” screen. 3. Select Edit [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-7 Tu r n i n g Stand a r d Ac countin g On or Off T o turn the stand ard accounting package provided with your system on or off: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Scroll down and select Accounting . 4. T o[...]

7 • S tandard Accounting 7-8 SV61162 Rev. D Resetting (Clearing) all Account s When you reset or clear your acco unts, you completely remove all of th e data in all of your accou nt s. Once y ou clear the da ta, you cannot retrieve it. T o keep a record of your dat a, be sure and print a Multi-Account Summary Report. Refer to Chapter 8 , Report s[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-9 T ransferring Funds T o transfer funds: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Select T r ansfer Funds . The system displays a list of your chargeable accounts. Y ou can transfer funds used and piece co unt a[...]

7 • S tandard Accounting 7-10 SV61162 Rev. D Selecting an Accounting Ty p e T o select and accounting type, or to di sable the accounting fe ature on your mailing system, follow the procedure here. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen. 3. Press the down arrow key to scroll down and se[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-11 Yo u r Accounting System Features Y ou can configure your mailing system to track and account for postage used by department s or indi viduals within your organization. Y our system stores the following information for each accoun t. • Account name (alphanumeric) — 32 [...]

7 • S tandard Accounting 7-12 SV61162 Rev. D Account S tructure and Hierarchy Y ou can structure your accounts in single or multiple levels. For e xample, you can divide a top level dep artment (a ccount) into two or more majo r sec - tions or subaccount s. Y ou can further divide these subaccou nts into two or more sections or subsubaccount s. T[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-13 structure. Piece count totals a nd funds used are transferred among accounts, subaccoun ts and subsubac count s when they are chargeable accounts. When you use an account to p rint postage, you are using the chargeab le account in a link of account s (e.g., Engineering/Ind[...]

7 • S tandard Accounting 7-14 SV61162 Rev. D[...]

8 • Reports SV61162 Rev. D Introduction ............................ ..................................................... ......... 8-2 V iewing a Report .................................................... .............................. 8-2 Printing a Report .................................................................................. 8-2 [...]

8 • Reports 8-2 SV61162 Rev. D Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out report s on roll tap e or en velopes using the internal mailing system printer , you can easily keep an accura te record of all your mailing activities. For some report s, you need a n external or att ached p[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-3 Report Print Queue The Report Print Queue will function with most report s, except for the Con - firmation Services reports. (A warning message will appear if you attempt to print a Confirmation Services report when th ere are reports in the queue.) If a series of report s [...]

8 • Reports 8-4 SV61162 Rev. D Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and postage for all enabled account s. Y ou can view and print the Multi-Account Summary report sorted by account number , as well as by account name. When viewing this report, press the lef t arrow key to to[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printed on a n attached external printer . Accou nt numbers are on ly assigned to the lowest level of the account hierarchy or tr ansaction level. Account numbers will only appear if the acc[...]

8 • Reports 8-6 SV61162 Rev. D Last Five Refills Report The Last Five Refills Report lists the la st f ive refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order . Screen Display Printed Report The Refill S tatemen t provides the following information: ?[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center . I t prints the information on an envelope or strip of t ape. When yo[...]

8 • Reports 8-8 SV61162 Rev. D Account List Report (External Printer Required) The Account List Report list s the nam es and numbers of all account s that are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur account s and the account numbers. Funds Report The Funds Report gives a summary of the [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print th e entire system set up. However , the entire report must be printed on an attached pr inter . It provid[...]

8 • Reports 8-10 SV61162 Rev. D Error Report This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system. The Error Report lists the last ten errors in chronolo gical order with the mos[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-11 Job Report This feature may be offered a s a standard or optional featur e and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system. The Job Report summarizes a job that [...]

8 • Reports 8-12 SV61162 Rev. D Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the data th at is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or tape. Electronic Return Receipt Report This report can be used[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and down arro w keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen. Use th is report to confirm whether yo[...]

8 • Reports 8-14 SV61162 Rev. D[...]

9 • Maintaining and Updating SV61162 Rev. D Contents Items to Keep On Hand ........................................................................ 9-2 Cleaning the Exterior ................................................................... ......... 9-2 T ape Maintenance ....................................... ........... .......... ...........[...]

9 • Maintaining and Updating 9 - 2 SV61162 Rev. D Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal ® Sealing Solution Refer to Chapter 1 1, Supplies and Options for de tails on how to order the se items. Cleaning the Exterior T o clean the outside of your mailing system[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 3 T ape is still on roll 1. When you see the red stripe on the tape, go to the T ape Maintenance screen: a. Press the Menu key . b. Select Maintenance . c. Select Load T ape. d. Select Unload T ape. 2. If your DM Series™ Digital Mailing System does not have the optional W[...]

9 • Maintaining and Updating 9 - 4 SV61162 Rev. D 3. Drop the new t ape in so that it feeds from the bottom of the roll to the right. The protective backing on the t ape sh ould be facing down. Pull about 10 inches of tape from the en d of the roll up toward the cover and then loop it down into the slot. 4. From the “Out of T ape” or “Load [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 5 2. Remove the cap from the  bottle. 3. Add enough E-Z Seal® to bring the level u p t o t he bottom o f th e fill cap. 4. Replace and tighten the cap and replace t he bottle. The nozzle should be facing do wn and the flat side of the bottle facing the front of th e sys[...]

9 • Maintaining and Updating 9 - 6 SV61162 Rev. D Cleaning or Replacing the Moistener Brush 1. Lift the feed cover . 2. Push down on the moistener brush button. 3. Grasp the moistener brush assembly and pull it straight o ut towards you. 4. Clean the moistening brush by running the brush un der warm water . 5. If you need to clean or replace the [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 7 Cleaning or Replacing the Wic k 1. Open the feed cover and lif t the E-Z Seal® Sealing Solution bottle out of its holder . 2. Remove the Moiste ner Brush Asse mbly as describe d in the Cleanin g or Replacing the Moistener Brush procedure. 3. Use your index and middle fin[...]

9 • Maintaining and Updating 9 - 8 SV61162 Rev. D Printing a T est Pattern Y ou can print a test p attern to check the quality of the mete r imprint without spending any of your post age funds. T o print a test pattern : 1. From the IntelliLink® Control Center , press the Menu key . 2. Select Maintenance . 3. Select Print T est Pattern . 4. The [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 9 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only eno ugh ink fo r approximately 10 days of mailing. Y ou can choose to ignore this warning - refer to the Configuring Lo w Ink War n i n g secti[...]

9 • Maintaining and Updating 9 - 10 SV61162 Rev. D 2. Push the tab on the front of th e cartridge lid. Lif t the lid up and pu sh toward the back of the machine. 3. Remove the old ink car - tridge by lifting it straight up. 4. Insert the new cartridge with the grooved side fac - ing you. 5. Close the in k cartridge lid and push down u ntil it loc[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 11 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead. Instructions for repla cing the printhead are in cluded with each repla cement an d are rep eated here fo[...]

9 • Maintaining and Updating 9 - 12 SV61162 Rev. D 7. While continuing to press the printhead t ab to the le ft, pull the assembly forward as shown here. This exposes the printhead cover . 8. Grasp the printhead cover and pull as shown here. 9. Locate the stand-of f on top of the printhead shown here. Printhead cover Printhead stand-off[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 13 10. Grasp the printhead stand-of f and lift the print - head up and out. 1 1. Discard the old printhead. 12. Locate the new print - head. Remove the orange p ackin g tab from the new printhead as shown here. 13. Insta ll the new printhead in the p rinthead slot. 14. Clos[...]

9 • Maintaining and Updating 9 - 14 SV61162 Rev. D Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each rep lacement and are repeated he re for your convenience. 1. From the IntelliLink® Control Center , press [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 15 Performing Up dates or  Adding  Features Y our IntelliLink® Control Center can remotely turn on features o r download graphic files to print on envelopes. T o activate a new feature, feature upgrade, or to download an envelope adver tisement or inscription, you wi[...]

9 • Maintaining and Updating 9 - 16 SV61162 Rev. D[...]

10 • T roubleshooting SV61162 Rev. D How to T roubleshoot your Mailing Syst em ......................................... 10-2 Ink W aste Full T ray W arning ............................................ .................. 10-2 Envelope Sealing Problems ............................................................... 10-3 Envelope Feeding Problems .[...]

10 • Troubleshooting 10-2 SV61162 Rev. D How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while using your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can sched ule a requ est for service at ou r web site. Refer to the Pitney Bowes [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-3 Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not seal - ing or not sealing pr operly No E-Z Seal® Sealing Solution in the bottle, or bottle is pla ced incor - rectly . Remove the E-Z Seal® so lution bottle and refill or reposition the bottle[...]

10 • Troubleshooting 10-4 SV61162 Rev. D Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding T oo many envelopes are on the fee d deck; envelo pes are not stacked proper ly on the feed deck. Remove some of the envelope and test with a smaller stack. Slant the envelop es slightly to the left (shin - [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-5 Envelope(s) getting jammed T rying to feed presealed enve - lopes with the seal mode set to Sealer On. Press the Seal key from the control center and select Sealer off . Y ou are using envelopes th at have dimensions that are out side the acceptable r ange. Refer to the Sp[...]

10 • Troubleshooting 10-6 SV61162 Rev. D Envelope(s) getting jammed (continued) Y ou are using envelopes th at have dimensions that are out side the acceptable range. (continued) T o clear a jam in the WOW® deck: 1. Lift the WO W® cover . 2. Pull the WOW® transport jam release lever to the lef t. 3. Remove the envelope. 4. Depending on how bad[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-7 Envelope(s) getting jammed (continued) Y ou are using envelopes th at have dimensions that are out side the acceptable range. (continued) T o clear a jam from the transport deck : 1. Pull out on the transport release knob . 2. Remove the envelope. 3. If the jam occurred be[...]

10 • Troubleshooting 10-8 SV61162 Rev. D T ape Feeding Problems Description Possible Causes Solution T ape jamming in the feeder A dhesive is left on the leading edge of the new tap roll, or the leading edge o f the ta pe is rolled or folded under the t ape roller . 1. Lift the feed cover . 2. Select Unload T a pe from the screen. The system back[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-9 Meter imprint is out of alignmen t Envelope is skewing on the feed deck. Adjust the thickness adju stment knob to corre - spond to the envelope thickness. For thicker pieces of mail (3/8 ” to 5/8”), or mail cont aining several insert s, use th e thick mail setting. For[...]

10 • Troubleshooting 10-10 SV61162 Rev. D Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Center is on or of f the mailing system Phone line is not connecte d to an ana log line or is loose. Reconnect the phon e line to the back of the IntelliLink® Control Center . Phone cord is dam[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-11 We ighing Problems Description Possible Causes Solution Weight on internal scale is erratic Possible in terf erence. Remove everything from the scale an d turn off the power . Rezero the scale. T o rezero the scale, press the Menu key , then select Zero Scale . Make sure [...]

10 • Troubleshooting 10-12 SV61162 Rev. D Weight s on external scale are erratic or the scale does not return to z ero (con - tinued) For MP Series Exte rnal Weighing Pl atfor m scales: The scale top cover my not be seated prop erly on the scale (continued) 4. If you do not have a flathead screw driver , lif t the corner and adjust the leg(s) unt[...]

1 1 • Supplies and Options SV621162 Rev. D Contents Ordering Supplies ........................................................................ ....... 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Moistener Kit s ......................................................... ............................[...]

1 1 • Supplies and Options 11 - 2 SV61162 Rev. D Ordering  Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes  Contact Information List at t he front of this guide for the Pitney Bowes  Supply Line™ phone numbe r and the web site addresse[...]

12 • Specifications SV61162 Rev. D Contents Dimensions and Weigh t............................... ........... ........ 12-2 Electrical and Operating Conditions ....................... ........ 12-2 Capacities and Features................... .............................. 12-3 Accounting Features ...................................................[...]

12 • Specifications 12 - 2 SV61162 Rev. D S pecifications Dimensions and We ight Electrical and Operating Conditions Overall Dimensions: Size (in) witho ut S t acker (1) 36L x 18H x 21D Size (mm) without S tacker (1) 915L x 457H x 533D Size (in) with Optional WOW™ Module 56L x 18H x 21D Size (mm) with Optional WOW™ Module 1422L x 457H x 533D [...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 12 - 3 Capacities and Features Feeder T ype Automati c Feeder Deck Capacity 7 inches (177.8mm) for a st ack of mail Side Guide Ye s Sealing Fluid in S torage T ank Enough to seal 3000 mail pieces Throughput S peed #10, without optional WOW module, envelopes/min (1) Up to 190 or[...]

12 • Specifications 12 - 4 SV61162 Rev. D Accounting Features Mailing Materials S tandard Accounting 100 standard , or optional Optional Budget Manager Up to 3000 accounts Up to 50 operators 1-32 custom carriers 1-50 cust om class/fee 1-15 custom report s 10,000 to 15,000 tranactions Envelope Dimensions (refer to the envel ope measurement fig ure[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 12 - 5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 13 in. (330 mm) 13 in.  (330 mm) 3.5 in.  (88.1 mm)[...]

12 • Specifications 12 - 6 SV61162 Rev. D This page inten tionally left blank.[...]

A • Glossary SV61162 Rev. D Glossary[...]

A • Glossary A - 2 SV61162 Rev. D Accounting A feature of th e mailing syste m tha t allows yo u to charge p ostage t o ind ivid - ual accounts . AccuT rac™ Mail Accoun ting System A Pitn ey Bowes mail accountin g system software applica tion that allows you to record post age transactions to track costs so you can charge these costs to account[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D A - 3 Delivery Confirmation Delivery Confirmation is a service offere d by the United S tates Postal Ser - vice® that allows you to verify the dat e and time of delive ry of your mail or , if the delivery was unsuccessful, the date and time of th e delivery attempt. The servic[...]

A • Glossary A - 4 SV61162 Rev. D Lock Code A code that locks the mailing system with a four digit password preventing unauthorized use of your me ter . Low Funds W arning Y ou may set your machine to warn yo u when your fu nds go below a speci - fied amount. Menu Key Press to view the main settings and opt ions available. Meter See Post al Secur[...]

DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D A - 5 Return Receipts A return receipt for Certified Mail se rves as a legal document proving the date and time when the recipien t took possession of the piece of mail. Y ou fill out a return receipt postcard a nd the Postal Se rvice sends the green return receipt postcard bac[...]

A • Glossary A - 6 SV61162 Rev. D ZIP+4 Code A 9-digit numeric code incorporating the orig inal 5-digit ZIP Code, a hyphen, and 4 additional d igits. Th e first 5 digit s identify the delivery office. The 4-digit add-on identifies specific delivery segment s.[...]

Index A AC adapter connector location 2-13 , 6-5 Accessories description 2-3 ordering 2-3 , 11-2 Accounting set up mode 7-2 turning off accounting 7-10 Accounts accessing features 7-2 adding subaccounts to 7-4 changing name 7-4 , 7-6 changing number 7-4 changing password 7-4 changing status 7-6 checking Postage By Phone balance 6-6 clearing account[...]

Index description and location 2-10 Envelopes acceptable dimensions 12-4 Error report 8-10 E-Z Seal ordering 11-2 E-Z Seal bottle description 2-8 location 2-8 E-Z Seal® adding more solution 9-4 checking the level in the moistener tank 9-10 F Features adding new features 9-19 Feed cover 2-5 WOW 2-5 Feed deck optional WOW™ location 2-9 Funds setti[...]

Index on the main screen 2-12 Meter, see Postage meter Mode key description and location 2-10 using to select postage mode 4-10 when running mail 3-3 Modem setting up 5-16 Moistener brush assembly cleaning/replacing the brush 9-6 cleaning/replacing the wick 9-7 Moistener kit ordering 11-2 N Navigating hints running m ail 4-2 setting up accounts 7-2[...]

Index error 8-10 funds 8-8 installed or pending rates 8-13 job 8-11 last 5 refills 8-6 last rates downloaded 8-13 multi-account summary 8-4 single account 8-3 system setup 8-9 USPS confirmation services 8-7 Reports key description and location 2-10 S Safety requirements 1-3 Scales optional integrated pla tform 2-5 password protecting setup 5-6 proc[...]

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1 Elmcroft Road  S tamford, Connecticut 069 26-0700  www .pb.com For Service or Su pplies PB Form SV61 162 Rev . D 3/09 ©2009 Pitney Bowes Inc. All Rights Re served Printed in the USA or Canada *SV61162re vd*[...]