Pitney Bowes N521P manual

The Pinnacles, Harlow, Essex, CM19 5BD Electronic Postal Scale N500 series - UK Model N521 & N521P Operating Guide We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. © Pitney Bowe[...]

1 C HA P TER 1 I NTR ODUCTION Offers a brief description of the scale and keypad, co vers safety precautions, cabling, specifications, and help information. About Y our Scale .................................................................... 2 Sleep Mode .......................................................................................... 2 [...]

2 C HAP TER 1: I NTRODUCTION The N500 series Electronic P ostal Scale is a 2kg capacity decision making scale which uses computer technology to give you an accurate, automatic display of weight, postal rate and charges. Place the mail on the scale and select the appropriate category and any fees required; the scale will display the correct postal c[...]

3 N500 User Guide Weight Hold S C ALE & K EYP AD I DENTIFIC A TION W eighing Platfor m Adjustable Feet (4) Level Indicator Rate PROM (Under Platform) Display Colour Keys Alpha- numeric Keys C/CE Enter Decimal Point Zero Key (re-zer oes scale) Scroll Keys Category/Carrier , Scale & Meter Control Keys Menu Selection Keys Model/Serial Number P[...]

4 C HAP TER 1: I NTRODUCTION 1 C ONNECTING W IRES , C ABLES , & M ETER Y our scale should already have been installed, either by yourself or by a P itney Bo wes engineer . This section has been included to assist you if a lead comes loose or you relocate the system. 1. Connect the small end of the power cor d to the scale. 2. If using a P ostag[...]

5 N500 User Guide Po w er supply: I nput: 230V AC, 50Hz Output: 9VDC, 300mA P hysical dimensions: 271mm deep x 237mm wide x 75mm high W eight: 1.7kg O per ating temp. r ange: +10C to +40°C W eighing specifications: Capacity: 2kg I ncr ement: 1g Compliance: P itney Bo wes certifies that the N500 complies with the Low V oltage Directiv e 73/23/EEC a[...]

6 C HAP TER 1: I NTRODUCTION[...]

7 C HA P TER 2 U SING Y OUR S C ALE This Chapter describes the process of weighing a mailpiece and calculating postage. I t also provides information on special scale features and meter interface. The Keyboar d ....................................................................... 8 Menu Selection Keys .............................................[...]

8 C HAP TER 2: U SING Y OUR S CALE Weight Hold This section is intended to familiarise you with the keyboar d. Full details of all key functions will be cover ed later in this guide as they are used to operate the scale. The keyboard is grouped into the follo wing areas:- •M enu Selection keys • Category/Carrier keys • Scroll keys • Alpha-n[...]

9 N500 User Guide Category/Carrier Keys Scroll Keys These keys are either one-touch Category keys or Carrier keys. P ressing a Category key will act as a short cut to select the Categor y in one easy step. P ressing a Carrier key will list all available Categories for the Carrier selected, then press the r elevant Menu Selection key to choose the C[...]

10 C HAP TER 2: U SING Y OUR S CALE The following assumes you or a P itney Bowes engineer have completed the installation instructions included with your scale. If not, please do so now . Ensure that before y ou star t using your scale, y ou check that the scale has been levelled correctly (see page 26). Where possible, sort items of mail into batc[...]

11 N500 User Guide Choosing a Category 0g Select Category - Royal Mail - Parcelforce Account:01 Note: If your scale is connected to a meter with accounting activated, the active meter account also appears at the bottom of the scr een. See page 10, P ostage Meter Accounts . 13g Royal Mail - 1st Class - 2nd Class - Ist Priority - Letters Int'l -[...]

12 C HAP TER 2: U SING Y OUR S CALE Choosing F ees When a Category is selected and a price shown, the display will list the permitted fees for the Category . Y ou can continue processing mail without adding fees, or you can add fees as requir ed. To add a fee, press the M enu Selection key alongside the fee you want. If the fee selected is value de[...]

13 N500 User Guide Y ou can manually add any amount to the postage displayed. Use the Alpha-numeric keys to select the amount and then press the Enter key to add this to the postage displayed. V alues are in pence unless you enter the decimal point i.e. key in… 40 for 40p key in… 40 . for £40 Y ou can de-select a manually added value by pressi[...]

14 C HAP TER 2: U SING Y OUR S CALE U SING THE W EIGHT H OLD F EA TURE The weight hold feature is useful when weighing large envelopes that block the display . This feature retains the w eight reading for a brief time after you remo ve an item from the scale. It allo ws you to continue selecting categories and fees even though the item is no longer[...]

15 N500 User Guide This function allows you to generate multiple tapes to equal a postage amount greater than the printing capacity of the attached meter . F or example, if your meter has a maximum printing capacity of £99.99 and the item you are w eighing requires £110 of postage: 1. P ress the M eter S et or T ape key . The postage amount and C[...]

16 C HAP TER 2: U SING Y OUR S CALE U SING ‘S C ALE F UNCTIONS ’ F EA TURE F ee Recall 13g Scale Functions - Fee Recall - Weight Hold - Manual Weight Entry - Parts Count The scale has a number of special features that help you process mail quickly and efficiently . These features ar e explained below and are accessed by pressing the Scale Funct[...]

17 N500 User Guide Note: All like Items must be the same individual weight. Pa r ts Count This function allows you to obtain a count of items based on a sample of a known quantity of those items. Depending on the shape and quantity of the parts you are weighing, you may need to place them in a container . Y ou can deduct the weight of the container[...]

18 C HAP TER 2: U SING Y OUR S CALE M ETER F UNCTIONS F unds 13g Meter Functions - Funds - Account Status If the scale is linked to a Pitney Bowes postage meter , you can access certain meter functions direct from the scale. These features are explained below and are accessed by pressing the M eter Functions key and selecting from the menu list. Se[...]

19 N500 User Guide C H ANGING S ETUP O P TIONS User Setup - Exit - OFF Autoclear Cat - OFF Autoclear Zone - ON ClrZoneNewCat - OFF Auto Weigh Hold - Supervisor Setup - Service Setup User Options Y ou may want to configure the scale to more closely meet your r equir ements. T o enter S etup M ode, press the Setup key and r eview the list of user set[...]

20 C HA P TER 2: U SING Y OUR S CALE Note: P ressing Exit while in a supervisor option r eturns you to the pr evious screen. Default Option Description Off Other Language Not used in the UK at this time. Off Inscriptions Not used in the UK at this time. Off Accounting Not used in the UK at this time. Off Vibration Filter T urn on this option only i[...]

21 C HA P TER 3 T R OUBLESHOOTING Clearing Error Messages ................................................. 22 Diagnosing P roblems ........................................................ 22[...]

22 C HAP TER 3: T ROUBLESHOOTING D IA GNOSING P R OBLEMS Occasionally , error messages display on the screen. S ometimes they identify an incorrect entry and indicate corrective action. T o clear most errors: 1. P ress C/CE to return to previous menu. 2. P ress C/CE a second time to return to the beginning of the transaction. If the error does not [...]

23 N500 User Guide Probable Symptom Cause Recommendation Blank screen. A. Sleep mode. T ouch the weight platform. B. PROM not firmly Reinstall/replace PROM. in slot. C. No power . Check power supply is firmly connected at each end. Remove plug from wall outlet, wait 10 seconds; reconnect. Scale does not Interference with Press Zero key . return to [...]

24 C HA P TER 3: T R OUBLESHOOTING[...]

25 C HA P TER 4 M AINT AINING Y OUR S C ALE I ncludes cleaning instructions and how to install rate PR OMs. Cleaning .................................................................................. 26 Lev elling .................................................................................. 26 P ostage Rate (PR OM) Change .....................[...]

26 C HAP TER 4: M AINT AINING Y OUR S C ALE Y our scale requires very little maintenance. Simply keep it clean b y wiping it with a soft dry cloth. Do not use harsh chemical cleaners on your scale. The scale must have a firm base and be level to give its best performance. To level the scale, adjust the four feet until the bubble in the levelling de[...]

27 N500 User Guide 1. Tu rn power OFF at the wall outlet. 2. Remo ve the platform by lifting straight upwar ds. 3. Slide the old PR OM out of its location slot. Resistance will be felt. P ut this PR OM to one side for now . 4. Slide the new PR OM into the empty slot ensuring the opening in the PR OM handle is in the top right hand corner . Resistan[...]

28 C HAP TER 4: M AINT AINING Y OUR S C ALE P itney Bo wes provides service throughout the UK. S hould you r equire service or assistance call the Pitney Bowes CARELINE on 0990 12 13 14 A service maintenance contract is available to keep your system in top operating condition at nominal cost. Contact Pitney Bo wes for full information. S ER VICE[...]

The Pinnacles, Harlow, Essex, CM19 5BD Electronic Postal Scale N500 series - UK Model N521 & N521P Operating Guide We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. © Pitney Bowe[...]