Polycom V500 manual

VideoV oiceDataW eb Connect. Any W ay Y ou W ant. Administrator’s Guide for the V500 System July 2004 Edition 3725-21743-003/A V500 V ersion 7.0[...]

Trademark Information Polycom® and the Polycom logo design are registe red trademar ks of Polycom, In c. V500™, Global Management S ystem™. Pro-Mo tion™, and Siren ™ 14 are trad emarks of Polycom, Inc. in the U nited States and var ious other cou ntries. All other t rademarks are t he property of their respecti ve owners. Patent Informatio[...]

© Polycom, Inc. iii About this Guide The Administrator ’ s Guide for the V500 System is for administrators of the V500 system who need to: ❑ Learn about and set up the system hardwar e ❑ Configure the sys tem ❑ Customize the behavior and appearance of the system for easy and ef ficient use ❑ Obtain information about calls made by the sys[...]

Admini strator’ s Guide for the V500 Sys tem iv www .polycom. com/videodocumentation[...]

© Polycom, Inc. v Contents Chapter 1 - Introducing the V500 System Key Features ............ ........... ............... .............. .............. ........... .............. .............. ......... ... ........... .......... 1 - 2 Rich Conference Experience ..... ........... .............. .............. ........... .............. ...........[...]

Administrator’ s Guide for the V500 System vi www .polycom. com/videodocumentation Chapter 4 - Designing the User Experience Managing User Access to Settings and Features ............. .............. .............. ............ .............. .......... 4 - 2 Setting the Admin Password ................... ............... .............. ..........[...]

© Polycom, Inc. vii Setting Up SNMP ............. .............. ........... .............. .............. .............. ............ .............. ..... ...... ............. 5 - 8 Downloading MIBs ................ .............. ........... .............. .............. .............. ............ .............. . ......... 5 - 8 Configuring fo[...]

Administrator’ s Guide for the V500 System viii www .polycom. com/videodocumentation[...]

© Polycom, Inc. 1 - 1 1 Introducing the V500 System Y our V500 video conferencing system is a state-of -the-art visual collaboration tool. W ith crisp, clean video and crystal-clear sound, your V5 00 system provides the essential tools your home or small busi ness needs for video conferen cing over broadband networks. What’ s in this Chap ter? P[...]

Admini strator’ s Guide for the V500 System 1 - 2 www .polycom. com/videodocumentation K ey F eatures Ric h Conf erence Exper ience ❑ Best-in-class video algorithms — The H.264 video algorithm pr ovides smooth, natural TV -like video. ❑ State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14, a 14 kHz frequency respons[...]

Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 3 ❑ Many ways to use the directory — Find information in the dir ectory using the method you find most convenient. • Assign entries to categories — Sort your d irectory by department or category . • Search by name — Quickly find people by entering the fi rst, middle, or last n[...]

Admini strator’ s Guide for the V500 System 1 - 4 www .polycom. com/videodocumentation ❑ Call Detail Reports — Access the system’s call history fr om the V500 web interface. Y ou can download the da ta to a spr eadsheet application fo r sorting and formatting. ❑ Remote diagnostics — T ools in the V500 web interface allow you to identify[...]

Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 5 Standard S ystem Components This section describe s the standard comp onents that come with the V500 system. T wo models of the V500 system ar e avai lable — IP onl y , and IP with ISDN. Name Component Description V500 System The V500 system delivers high- quality , f ace-to-face vide[...]

Admini strator’ s Guide for the V500 System 1 - 6 www .polycom. com/videodocumentation Optional S ystem Components T o extend what you do with your V500 system, the following additional options are available. For information about orde ring these options, please see your Polycom distributor . ❑ Single BRI network interface — Connect the syste[...]

© Polycom, Inc. 2 - 1 2 Setting Up Y our System Hardware This chapter describe s how to set up y our system with the r equir ed components and optional equipment. If you need additi onal installation inf ormation, refer to the system setup document that was provided with your system. For optional compone nts, you can als o ref er to the setu p she[...]

Admini strator’ s Guide for the V500 System 2 - 2 www .polycom. com/videodocumentation S t a n d a r d Sy s t e m Se t - u p This section describes how to connect the components that ar e r equired for the basic system set-up. Procedur es for connecting additional equipment are in the next section, Optional Equipment Set-up on page 2-6 . P ositio[...]

Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 3 Connecting the Monit or Y ou must conne ct a television moni tor to the V500 system. Thi s may be an NTSC or P A L monitor , depending on your system. T o connect a monitor t o the system: 1. Connect the monitor to the S-video or co mposite video outputs on the back of the V500 sys[...]

Admini strator’ s Guide for the V500 System 2 - 4 www .polycom. com/videodocumentation T o connect the system to the LAN: 1. Connect the LAN cable to the LAN conne ctor on the back of the system. 2. Connect the other end of the LAN cable to the LAN. After you ha ve finished setting up the system, y ou will need to configure it to work prope rly i[...]

Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 5 Installing Bat t er ies in the Remote Control The remote contr ol uses three AAA batteri es, which ar e included with the sys tem. T o install batter ies in the remote contr ol: 1. Remove the battery cover from the back of the remote contr ol. 2. Refer to the diagram inside the r e[...]

Admini strator’ s Guide for the V500 System 2 - 6 www .polycom. com/videodocumentation Optional Equipment Set-up This section describes how to connect op tional components to the V500 system. Connecting to a BRI Netw or k Int erf ace The V500 system is available with the optional BRI network interface , which allows you to make ISDN calls. Y ou m[...]

© Polycom, Inc. 3 - 1 3 Configuring Network Use This chapter lists th e information you need to get your network r eady for video conferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter . When you power on your sy[...]

Admini strator’ s Guide for the V500 System 3 - 2 www .polycom. com/videodocumentation Get ting the Network Ready Before you begin configuring the network options, you must make sur e your network is ready for video confer encing. T o begin, r e fer to the Preparing Y our Network for Collaboration document, available at www .polycom.com/videodocu[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 3 Configuring with the S etup Wizard When you power on your system for the first ti me, the setup wi zard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps requir ed to place a ca ll. If you need more information about these steps, r efer to [...]

Admini strator’ s Guide for the V500 System 3 - 4 www .polycom. com/videodocumentation Configuring LAN P roper ties If your system is part of a LAN, use this s ection to configure the system to work with the LAN. Befor e you Begin If you are connecting the s ystem via a mode m, you need to request an additional public IP addr ess from your Intern[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 5 Domain Name Displa ys the domain name curr ently assigned to the system. If the system does not automatica lly obtain a do main name, ente r one here. DNS Servers Displa ys the DNS servers currently assigned to the system. If the system does not a utomatically obtai n a DNS ser ver address,[...]

Admini strator’ s Guide for the V500 System 3 - 6 www .polycom. com/videodocumentation Configuring IP Network Suppor t Use the following sections to configure the system so that you can place and receive video calls using IP on your LAN or W AN: ❑ H.323 Settings, including Gatekeeper and Gateway ❑ SIP Settings ❑ Quality of Service ❑ Firew[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 7 Configur ing the Syst em t o Use a Gat ek eeper A gatekeeper supervises network traf fic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows you to make ca ll s using static ali ases instead of IP addresse s th[...]

Admini strator’ s Guide for the V500 System 3 - 8 www .polycom. com/videodocumentation Configur ing the Syst em t o Use a Gat ew a y A gateway performs code and protocol conversion between IP networks and ISDN, so th at users on di ffer ent netwo rks can call one another . If the system is configur ed to use a gateway , you must also configur e i[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 9 Specifying SIP Set tings If your network supports the Session Init ia tion Pr otocol (SIP), you can use SIP to connect IP calls. T o specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings . 2. Configure these settings: Setting Description Enable SIP[...]

Admini strator’ s Guide for the V500 System 3 - 10 www .polycom. com/videodocumentation Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. T o spec ify Quality of Service: 1. Go to System > Admin Sett ings > Netwo rk > IP > Quality of Service . 2. Configure [...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 11 Configur ing the Syst em for Use with a Fir ew all or NA T A fire wall pr otects your netw ork by co ntrolling data traf fic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow vi[...]

Admini strator’ s Guide for the V500 System 3 - 12 www .polycom. com/videodocumentation Configure the V500 system for sp ecific products as follows: Systems deploy ed outside a firewa ll are potentially vul nerable to unauthorized access. Visit the P olycom Security Center a t www .polycom.com f or timely security inf ormation. Y ou can also regi[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 13 Configuring ISDN Suppor t The V500 system supports the BRI network in terface for ISDN calling. The system automatically detects the type of interface inst alled and displa ys only the requir ed configuration scr eens. Configur ing the BRI Networ k Inte rf ace T o configur e the ISDN int e[...]

Admini strator’ s Guide for the V500 System 3 - 14 www .polycom. com/videodocumentation 3. Select and configur e these settings: The ISDN BRI Numbers scr een also displays the country selected as the system’s locati on and the Countr y Code used for int ernational ca lls to the system. T o specify the system’s location, go to System > Admi[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 15 2. Configure these settings: 3. Select to go to the Network D ialing screen and specify the dia ling order prefer ence between IP and ISDN. If the sites in your director y hav e both IP and ISDN numbers, these settings determi ne your network pref erences f or placing the call. 4. Select t[...]

Admini strator’ s Guide for the V500 System 3 - 16 www .polycom. com/videodocumentation Configuring the Global Directory If you use the Polycom Global Manage ment System, you can configur e your system to use the Global Di rectory . The Global Dir ector y provides a list of other systems that are r egister ed with the Global Dir ectory Server and[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 17 Set ting the Dialing Rules I f y o u r s y s t e m i s c o n n e c t e d t o a p r i v a t e n e t w o r k a n d a l s o t o a p u b l i c n e t w o r k , y o u may need to specify the codes and prefix es necessary for dialing other systems. T o set the dial ing r ules: 1. Go to System >[...]

Admini strator’ s Guide for the V500 System 3 - 18 www .polycom. com/videodocumentation If you have trouble making video calls: ❑ Make sure the number you dialed is corr ect, then try the call again. For example, you may need to di al 9 for an outside line or include a long distance access code or country code. ❑ T o find out if the problem e[...]

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 19 K eeping your S of tware Cur rent If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your r eseller can supply you with the update d software on CD-ROM. Bef ore y ou begin, read the Release Notes[...]

Admini strator’ s Guide for the V500 System 3 - 20 www .polycom. com/videodocumentation[...]

© Polycom, Inc. 4 - 1 4 Designing the User Experience Everybody who uses th e Polycom V500 system has dif fer ent needs. That’s why your system has a customizable user interface. Y ou can design the video conferencing e xperience to meet your needs and the needs of any other users who use the system. Y ou can customize the behavior of the sys te[...]

Admini strator’ s Guide for the V500 System 4 - 2 www .polycom. com/videodocumentation Managing User Access to S et tings and Features Y ou can manage access to various settings and feature s by using passwor ds and by configuring the system to show only th ose options you want other users to see. Set ting the A dmin P asswor d Set an administrat[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 3 T o reset a f or g ot t en Admin P asswor d: 1. Get the system’s serial number fr om the system or fr om the System Information screen. 2. Go to System >Diagnostics > Reset System. 3. Enter the system’s serial number and select Delete System Sett ings. 4. Select Reset System[...]

Admini strator’ s Guide for the V500 System 4 - 4 www .polycom. com/videodocumentation Let ting Users Cust omiz e the W or kspace Y ou can allow other users of the V500 syst em to change common user pr eferences by providing access to the User Settings screen. T o allo w users t o cust omiz e the wor kspace: 1. Go to System > Admin Settings &g[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 5 Limiting What Users Can Do With the S yst em Y ou can limit what you allow other users to do with the sy stem by configuring the following: ❑ Maximum Time in Call — If you want to specify the maximum time a call can last, go to System > A dmin Settin gs > General Settings &g[...]

Admini strator’ s Guide for the V500 System 4 - 6 www .polycom. com/videodocumentation Designing V i deo Behavior s Y ou can configure the following vide o behaviors to accommodate your environment: ❑ Camera Settings ❑ TV Monitor ❑ Dual Monitor Emulation ❑ Monitor ’ s Color Balance Configur ing Camera Set tings The Camera scree n lets y[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 7 Configur ing the TV Monit or The V500 system allows you to customiz e the display to suit y our room and equipment configuration. T o configure the T V monit or: 1. Go to System > Admin Settings > Monitor . 2. Configure these settings: Setting Description Monitor Specifies th e [...]

Admini strator’ s Guide for the V500 System 4 - 8 www .polycom. com/videodocumentation F ar site Near site Call conn ects Near and far site are the same size and appear side by side. Near site presses PIP Size of f ar site window increases. Using in a Call Far site presents to near site Content, near site, and f ar site are display ed in dual mon[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 9 A djusting the Monit or ’ s Color Balance In most cases, the monitor you connect to your system pr ovides natural color without any adjustment. Depending on your envir onment as well as the model of monitor , however , the video may exhibit one of these pr oblems: ❑ Picture is too[...]

Admini strator’ s Guide for the V500 System 4 - 10 www .polycom. com/videodocumentation Configur ing General A udio Sett ings T o configur e g enera l audio set tings: 1. Go to System > Admin Setting s > Audio. 2. Configure these settings: Set ting the V olume on an Ext er nal A u dio S yst em If you have connected an external audi o system[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 11 Designing General System Behavior s Y ou can configure the following general system behaviors to accommodate the needs of your or ganization: ❑ Call Settings ❑ Remote Control Behavior ❑ Directory Se ttings ❑ Call Answering Mode ❑ AES Encryption ❑ Passwords and Security Op[...]

Admini strator’ s Guide for the V500 System 4 - 12 www .polycom. com/videodocumentation Configur ing Remote Contr ol Behavior Y ou can customize the behavior of the remo t e c o nt ro l t o s u pp o rt th e yo u r environment. T o configure r emot e contr ol beha vior: 1. Go to System > Admin Sett ings > General Set tings > System Settin[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 13 Set ting the Call Answ ering Mode Y ou can choose to answer calls automati cally or manually , or you can set the system to automatically r e fuse any incoming cal ls. T o set the call answ er ing mode: 1. Go to System > Admin Settings > General Settings > Syst em Settings &[...]

Admini strator’ s Guide for the V500 System 4 - 14 www .polycom. com/videodocumentation Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. T o set passwords and secur ity options: 1. Go to System > Admin Settings > Gener[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 15 Set ting D at e, Time, and Location Y ou can update the system with regional settings, including the location-specifi c language and calling parameters. T o set the date, time, and location: 1. Go to System > Admin Setting s > General Settings > Location. 2. Configure these [...]

Admini strator’ s Guide for the V500 System 4 - 16 www .polycom. com/videodocumentation Customizing the W orkspace Appearance Y ou can customize the V500 system workspace appe arance to suit your environment functionally and ae sthetically . For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 17 Designing the Home Scr een Customize the system functiona lity according to yo ur needs, skill le v el, and en vironment. Advanced Users Provide additional options for advanced video conferencing users: • Call Quality • User Settings, Diagnostics, and System Inf orm ation • Spe[...]

Admini strator’ s Guide for the V500 System 4 - 18 www .polycom. com/videodocumentation T o design the home scr een: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings . 2. Configure these settings: If you remo v e the System button, y ou can st ill access the System screen by na vigating to the home screen, pres[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 19 4. Select and configure these settings: A dding Sit es t o the Home Scr een Creating Site buttons on the home scr een ma kes it easy fo r you to place calls to sites that you call on a regular basis. Sites can appear as individual butt ons or as part of a list called Speed Dial or My[...]

Admini strator’ s Guide for the V500 System 4 - 20 www .polycom. com/videodocumentation A dding On-scr een Instr uctions Using Marquee T ext Y ou can create mar quee text to di splay in the dial ing entry fiel d on the home screen. Y ou can create context-specific inst ructions or , if the home scre en has Site buttons, the marquee text can pr ov[...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 21 Changing S yst em Appear ance Differ ent user interface color schemes are av ailable, allowi ng you to coordinate the system interface with the r oom décor . T o chang e the color sc heme: 1. Go to System > Admin Sett ings > General Set tings > System Settings > Appearan[...]

Admini strator’ s Guide for the V500 System 4 - 22 www .polycom. com/videodocumentation Configuring Closed Captioning Y ou can provide r eal-time text transcriptions or language translatio ns of the video conference by displaying closed captions on your system. When you pr ovide captions for a confer ence, the captioner uses a web browser to lis [...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 23 Pr ov iding Captions V ia the V500 Web I nterf ace Closed captioners can pr ovide captions fr om inside the conference r oom, or fr om a remote location, by entering the captions dir ectly into the V500 web interface, as shown in the diagram below . T o supply closed captions for a c[...]

Admini strator’ s Guide for the V500 System 4 - 24 www .polycom. com/videodocumentation Pr ov iding Captions V ia a T elnet Session Closed captioners can pr ovide captions fr om inside the conference r oom, or fr om a remote location, by entering captions via a T elnet session, as shown in the diagram below: T o supply closed captions for a conf [...]

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 25 Get ting Started with Calling The system is install ed and you’ve finished the network configuration and designed the behavi ors. Now it’s time for you to start placing calls. Y ou may want to spend time becoming famili ar with basic calling tasks. The following resour ces are av[...]

Admini strator’ s Guide for the V500 System 4 - 26 www .polycom. com/videodocumentation[...]

© Polycom, Inc. 5 - 1 5 Managing the System Remotely Y ou configure, manage, and monitor the sy stem fr om a r emote computer using the V500 web interface (the system’s web in terface), the Polycom Global Management System, or SNMP . Y our choice of manageme nt tool depends on your network environment: ❑ V500 web interface requir es only a web[...]

Admini strator’ s Guide for the V500 System 5 - 2 www .polycom. com/videodocumentation Using the V50 0 W eb Interface Y ou can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. A ccessing the V500 W eb Int erf ace T o configur e your br owser to use the w eb int erf ace: 1. Be sure t[...]

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 3 Managing S yst em Pr ofiles with the V500 W eb Int erf ace The customization options for V500 systems have been extended with the ability to store your system settings as separate pr ofiles. Profil es can be stor ed on your PC as a .csv file us ing the V500 web interface. Ther e is no [...]

Admini strator’ s Guide for the V500 System 5 - 4 www .polycom. com/videodocumentation Managing Dir ect or ies with the V50 0 W eb Interf ace The V500 web interface’s import/export dir ectory featur e allows you to ef ficiently maintain consistency of V500 system directories. It is particularly useful if you ar e managing multiple systems that [...]

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 5 Configuring Global Services If you use the Polycom Global Manageme nt System, you can configur e, manage, and monitor the V500 syst em using the Gl obal Management System ( GMS) server . GMS is a web-based client/server software tool that allows administrators to manage a network of vi[...]

Admini strator’ s Guide for the V500 System 5 - 6 www .polycom. com/videodocumentation Requir ing an Account Number f or Calls If your system is set up for use with the Global Management System, the sys tem can prompt you to enter an account number before placing a call. The account number is added to the Global Management System’s Call Detail [...]

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 7 Requesting T ec h nical Suppor t fr om the GM S Administr at or Y ou see the f ollowing message: Tech Support will be ale rte d to phone you at the following number. Continue? Enter y our contact telephone number . The V500 system sends your inf ormation to the Global Manageme nt Syste[...]

Admini strator’ s Guide for the V500 System 5 - 8 www .polycom. com/videodocumentation S et ting Up SNMP The V500 system sends SNMP (Simple Network Management Pr otocol) re ports to indicate a total of 31 conditions, including the following: • All alert conditions found on the V500 system’s alert page • Details of jitter , latency , and pac[...]

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 9 Configur ing for SNMP Manag ement T o configure the V500 syste m for SNMP manag ement: 1. In the V500 web interface or from the V500 system, go to Admin Set tings > Global Services > SNMP . 2. Configure these settings: Setting Description Enable SNMP Allows administrators to man [...]

Admini strator’ s Guide for the V500 System 5 - 10 www .polycom. com/videodocumentation[...]

© Polycom, Inc. 6 - 1 6 System Usage and Statistics The V500 system pr ovides various scr eens that allow you to review information about calls made by the system and to r eview network usage and performanc e. What’ s in this Chap ter? Pag e Call Summar y 6-2 Call Statistics 6-3 Call Status 6-4 Recent Calls 6-6 Call Detail Rep or t 6-6[...]

Admini strator’ s Guide for the V500 System 6 - 2 www .polycom. com/videodocumentation Call Summary The Call Summary screen pr ovides detail s abo ut the calls placed by the system, including: ❑ Duration of the last call ❑ T otal number of ca lls placed and received ❑ Number , total time, and percentage of IP calls ❑ Number , total time, [...]

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 3 Call Statistics The two Call Statis tics screens provide information about the call in progr ess, including: T o vi ew the Call Statistics scr een: >> Go to System > Diagnostics > Call Statistics and then s elect . Y ou can view Call Statistics and Call Summary dur ing a cal[...]

Admini strator’ s Guide for the V500 System 6 - 4 www .polycom. com/videodocumentation Call Status The Call Status s creen provides call co nnection information. The spheres on the scr een pr ovide details for each li ne. When you place a call , you’ll see the status change as the call connects. T o vi ew the Call Status screen: >> Go to [...]

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 5 R ecent Calls Recent Calls shows a list of up to 99 call s made by the sy stem. It includes the following information: ❑ Site name or number ❑ Date ❑ Ti m e ❑ Call In or Out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do n[...]

Admini strator’ s Guide for the V500 System 6 - 6 www .polycom. com/videodocumentation Call Detail R epor t The Call Detail Report (CDR) pr ovides the system’s call history . Y ou ca n view the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting. CSV stands for Comma Separated V alue. CSV file[...]

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 7 Account Number If Require Account Number to Dial is ena bled on the system, the value entered b y the user is displa y ed in this field. Remote System Name The f ar site’ s system name. Call Field Number 1 The number dialed from the first call field, not nece ssa r ily the transpor t [...]

Admini strator’ s Guide for the V500 System 6 - 8 www .polycom. com/videodocumentation Disconnect Reason The descr iption of the Q.8 50 (ISDN) cause code sh owing how the call ended. Q.850 Cause Code The Q.850 cause code showing how the call ended. T otal H.320 Errors The number of errors during an H.320 call. A v erage P ercent of P ac ket Loss [...]

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 9 Call Detail Repor t Ar c hiv es Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automati cally archives the CDR and creates a new CDR file. If an ar chive is alr eady present, the new archive overwrites it. Each CDR s[...]

Admini strator’ s Guide for the V500 System 6 - 10 www .polycom. com/videodocumentation[...]

© Polycom, Inc. 7 - 1 7 Diagnostics and General T roubleshooting This chapter covers the diag nostic screens of the V500 system . It is organized by category to help y ou troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server . T o connect to your system’s web server and troubleshoot via the we[...]

Admini strator’ s Guide for the V500 System 7 - 2 www .polycom. com/videodocumentation S ending a Message Y ou can send a message to the V500 system fr om the V500 web interface. Only the near site can see the message; it is not broadcast to the far site in the call. T o send a messag e via the V500 web int erface: 1. On a PC, open a web browser [...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 3 Diagnostic S creens Y ou can view network statistics and perform diagnost ic tests from the V500 system ’s Diagnostic s screens. T o access the Diagnostics screens on the system: >> Go to System > Diagnostics. T o access the Diagnostics screens f rom the V50 0 we[...]

Admini strator’ s Guide for the V500 System 7 - 4 www .polycom. com/videodocumentation Call Status T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Call Status screen Displays call type , data speed, and number dia l ed f or the current call. In ISDN calls, this scr een also displa ys connection status for eac[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 5 Network T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface T race Route test T ests the routing path between the local system and the IP address entered. 1. On the Diagnostics screen , select Netw ork > T race Route . 2. Enter the IP ad[...]

Admini strator’ s Guide for the V500 System 7 - 6 www .polycom. com/videodocumentation Reset and Restar t Diagnosti c T ool In the system’ s user inter face In the V500 web interface Reset System • Cycles pow er to the system. • Allows y o u to keep y our system settings (such as system name and network configuration) or restore factory set[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 7 Indicator s The V500 system uses indicator lights to provi de status information. The followin g tables give the meanings of each indicator . Sys te m Li g h t s The system lights ar e located on the fr ont of the V500 system. Netw or k Interf ace Lights The BRI network int[...]

Admini strator’ s Guide for the V500 System 7 - 8 www .polycom. com/videodocumentation General T roubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: ❑ Critical problems – Prevent use of the system or access to common functions. ❑ Severe problems – Pr event you from makin[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 9 Sev er e Pr oblems The problems in this section prevent you from making calls successfully . They may also mask less seri ous problems. For example, if you cannot complete a call and there is also an audio pr oblem, you will ne ed to correc t the problem that pr events call[...]

Admini strator’ s Guide for the V500 System 7 - 10 www .polycom. com/videodocumentation ISDN: Line Status icons do not go awa y so vi deo calls cannot be made. The system is not connected to an ISDN. Chec k the ISDN line connections. The ISDN number is entered incorrectly . Che ck the ISDN numbers with your service prov id e r . The system was no[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 11 M o d e ra te I s s u e s The problems in this section interfer e wi th or prevent meaningful communication in a call. Cannot dial remo te system in bonding 128 K calls. (The call progress circles only show b lue or yello w .) Switch protocol issue. Star t by calling the f[...]

Admini strator’ s Guide for the V500 System 7 - 12 www .polycom. com/videodocumentation No audio in a call. The f ar site is muted. Look for the f ar site Mute icon. Ask the f ar site to unmute the microphone. Note: The far site’ s microphone ma y be muted e ven if y ou do not see a f ar site Mute icon. The volume ma y be turned all the wa y do[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 13 Minor Issues The issues in this table do not pr even t meaningful communication, but detract from the videoconfer ence experience. The people at the far site cannot hear you. The people at your site are too far from the system’ s microphone. Mov e closer to the sy stem. [...]

Admini strator’ s Guide for the V500 System 7 - 14 www .polycom. com/videodocumentation Not enough volume during a call. The volume is set too low on the system. T ur n up the volume using the remote control. The volume is set too low on the monitor . T urn up the volume on y our monit or . The people at the far site are too f ar from the microph[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 15 Cannot access the system from the V500 web interf ace. W eb access is not enabled. Go to Admin Settings > General Settings > Security and enable web access. DHCP Client is ON and no DHCP se r ver i s avai la ble. Contact your network service provider . The LAN cable [...]

Admini strator’ s Guide for the V500 System 7 - 16 www .polycom. com/videodocumentation Nor mal Syst em Behaviors Symptom Cause Solution Screen is blank; star t music plays and the logo appears briefly . The light on the front of the V500 system blinks. The system is star ting. This is normal. The monitor goes blank after displa ying the splash s[...]

Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 17 How to Contact T echnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below . By T elephone Before calli[...]

Admini strator’ s Guide for the V500 System 7 - 18 www .polycom. com/videodocumentation[...]

© Polycom, Inc. Appendix - 1 Appendix This appendix provide s the following technical details about the V500 system: ❑ Cable Descriptions ❑ Cable Drawings ❑ Q.850 Cause Codes Cable Descriptions The following table give s information abo ut the cables shipped with the system. Drawings for these cables are included in this appendix. If you hav[...]

Admini strator’ s Guide for the V500 System Appendix - 2 www .polycom. com/videodocumentation Cable Drawings The following cables are pr ovided with V500 systems: ❑ LAN cable ❑ Composite video cable Their pin-outs ar e shown in the f ollowing drawings. LAN Cable LAN Cable 2457-08343-001 MOLDED STRAIN RELIE BOTH ENDS. CONN. RJ-45 ( x2 ) 071698[...]

Append ix © Polycom, Inc. Appendix - 3 Composit e V ideo Cable Composite Video Cable 2457-08674-001[...]

Admini strator’ s Guide for the V500 System Appendix - 4 www .polycom. com/videodocumentation Q.850 Cause Codes The following table de scribes codes that the ISDN switch sends to the V500 system to indicate call status. Alt hough the co des are standar dized, each ISDN service provider defines them dif fer ently . Because of this, the definitions[...]

Append ix © Polycom, Inc. Appendix - 5 28 Inv alid number fo r ma t Destination address was incomplete or presented in an unrecognizable f or mat, which prev ente d the connection from being established. 29 F acility rejected The network canno t provide the f acility requested by the user . 30 Response to ST A T US INQUIR Y The equipment retur ns [...]

Admini strator’ s Guide for the V500 System Appendix - 6 www .polycom. com/videodocumentation 65 Bearer capability not implemented The networ k is not capable of providing the bearer capability requested by the user . 66 Channel type not implemented The requested channel type is not suppor ted by the equipment sending th is co de. 69 Requested fa[...]

Append ix © Polycom, Inc. Appendix - 7 97 Message type nonexistent or not implemented The equipment received a message of a type that is inv alid or not suppor ted. This code indicates eithe r a problem with the remote conf iguration or a problem with the local D channel. 98 Message incompatible with call state or message type nonexistent The equ [...]

Admini strator’ s Guide for the V500 System Appendix - 8 www .polycom. com/videodocumentation[...]

© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use. • Only use electrical extension co rds with a current rating [...]

Administrator’ s Guide for the V500 System Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc., its ag ents, employees, suppliers, dealers a nd other auth orized represent atives shall not be responsible or lia ble with resp ect to the pr oduct or any other subje ct matter re lated the[...]

Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 FCC compliant telep hone cords and m odular plugs are provid ed with this equipm ent. This equipme nt is designed to be connecte d to the telep hone network o r premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for deta[...]

Administrator’ s Guide for the V500 System Safety and Legal Notices - 4 www .polycom.com/videodocumentation Konformitätserklärung: Hiermit erklärt Polycom Ltd., d ass der V500 System d ie grundlegenden Anforderun gen und sonstig e maßgebliche Bestimmungen der Richtlinie 1999 /5/EG erfüllt. Vaatimustenmukaisuu svakuutus: Polycom Ltd. vakuu tt[...]

Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instruction s and observ e all safeguard s as directed . Installation Instructions Installation must be performed [...]

Administrator’ s Guide for the V500 System Safety and Legal Notices - 6 www .polycom.com/videodocumentation[...]

© Polycom, Inc. Index - 1 Index A access levels administrators 4-2 advanced users 4-2 new users 4-2 account number 5-6 address gatekeeper 3-7 IP 3-4 administrator password configuring 4-14 resetting 4-3 screens that require 4-3 setting 4-2 setting with Setup Wizard 3- 3 AES encryption, See encryption alert tones 4-1 0 , 4-21 allowing IP calls 3-4 [...]

Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System Call Detail Report ( CDR) account numbers 5-6 archives 6-9 features 1-4 generating 4-11 , 4-18 information in 6-6 screen 7-4 viewing and d ownloading 6-6 viewing recent calls 6-5 Call Detail Report s creen 7-4 , 7-5 Call Statisti cs screen 7-4 Call Summary sc[...]

Index © Polycom, Inc. Index - 3 displaying date and time 4-18 graphics 4-7 icons in a call 4-7 system name 4-18 time in call 4-11 , 4-15 DNS name 3-4 DNS server 3-5 Do Not Disturb 4-13 , 4-18 documentation available resources 4-25 description 1-5 domain name 3-5 Dual Monitor Emulation description 1-2 specifying 4-7 using 4-8 duplex mode 3-5 dynami[...]

Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System I icons displaying 4-7 error 7-15 indicators call progress 6-4 network interface 7-7 system 7-7 initial system configuration 3-1 , 3-3 installing features 1-3 optional equipment 2-6 standard equipment 2- 2 system 2-1 instructions, on-screen 4-20 internal ring[...]

Index © Polycom, Inc. Index - 5 N name DNS 3-4 far-site system 4-12 H.323 3-6 , 3-7 host 3-4 system 4-12 , 4-18 NAT 3-11 , 3-12 See also firewall Near End Loop screen 7-4 Near End Loop test 7-4 network configuring use of 3-1 connecting to ISDN 2-6 connecting to LAN 2-4 connectivity checklist 3-2 diagnostic tools 7-3 getting ready 3-2 interface lig[...]

Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System remote control configuring 4-12 description 1-5 features 1-2 installing batteries 2- 5 keypad configurati on 4-12 troubleshooting 7-9 remote management tools 5-1 using web browser 5-2 requirements, web browser 3-3 reset system 7-6 Reset System screen 7-6 rest[...]

Index © Polycom, Inc. Index - 7 T technical support contacting 7-17 from GMS administrator 5-6 , 5-7 information to provide 7-17 telephon e number 7-1 7 web page address 7- 17 test Audio Meter 7-5 Color Bar 7-5 Near End Loop 7-4 PING 7-4 Speaker 7-5 test calls 3-17 time daylight saving 4-15 difference from GMT 4-1 5 displaying 4-18 displaying call[...]

Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System video cable 1-5 cable, drawing Appendix-3 configuring 4-6 data rate 6-3 , 6-5 diagnostic tools 7-5 protocol 6-3 quality 1-2 , 2-3 Video screen 7-5 voice algorithm, ISDN 3-13 volume bass 4-10 master control 4-10 setting 4-10 setting on external syst em 4-10 so[...]