Polycom vvx 500 manual

UC Software 4.0.1 | December 2011 | 1725-4453 5 - 00 1 Rev.A P o l y c o m ® VV X ® 5 0 0 B u s i n e s s M e d i a P h o n e U s e r G u i d e[...]

Polycom VVX 500 Business Med ia Phone User Guide ii Trademark Informat ion POLYCOM®, the Polycom “Triangles” logo and the names and marks associated w ith Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks ar[...]

iii Contents Introduction ......................................................................................................................... ix Who Sho uld Read this Guide .......................................................................................................... ix How to Use thi s Guide ......................................[...]

Polycom VVX 500 Business Media Phone User Guide iv Responding to I ncoming Calls ....................................................................................................... 24 Ignoring Incoming Calls ....................................................................................................................... 24 Rejecting Incom[...]

Contents v Integrating w ith Microsoft Lync Server 2010 ................................................................................. 51 Adding Bud dies to Your Buddy List ..................................................................................................... 52 Monitoring Buddies ..................................................[...]

Polycom VVX 500 Business Media Phone User Guide vi Using a Mouse an d Keyboard with Your Ph one ............................................................................. 72 Using Your Computer’ s Mouse and Keyboard with Yo ur Phon e ........................................................ 72 Starting and Stopping Polycom Desktop Connector ...[...]

Contents vii Exclusions ................................ ............................................................................................................ 98 Warranty Exclusi v e ............................................................................................................................. 98 Safety and Complian ce ........[...]

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ix Introduction Who Should Read this Guide This guide contains overview information f o r people who are just s tarting to learn about the Polycom® VVX® 5 00 Busin ess Media Phone, or who ha v e experi ence, but need a quick refresh er. It is intended for beginn ing users, as well as intermedia te and advanced users who want to learn about the ph[...]

Polycom VVX 500 Business Media Phone User Guide x Conventions Used in this Guide As you read this gu ide, you’ll notice that the sa me terms and conventi ons are used repeatedly. Mak e sure you familiariz e yo urs elf with these terms and co nventi o ns so you und erstand how to perform phone tasks. Tap This term refers to touching an item on the[...]

Introduction xi Option An option is o ne of a series o f items y o u can s elect for a phone setting, such as Enab led and Disabled . Held call This term de scribes any call (including a co nference call) that is on hol d. Held calls don ’ t have audio associat ed with them. Active call This term r efers to a call (including a c onference call) y[...]

Polycom VVX 500 Business Media Phone User Guide xii Related Documents For additional infor m ation about the VVX 500 phone, see th e follo wing documents: User Documents: ○ Polycom VVX 500 Business Media Phone Quick U ser Guide — This guide is a quick reference on how to use the phone ’s most basic features. It als o briefly de scribes how to[...]

1 Chapter 1: Getting Started Before you use y our phone, y o u may wish t o take a fe w moments to become familiar with its featur es and user interface. In this chapter, you learn about your phone ’s components, the scre en layout, and how to use the touchscr een . You’ll also learn how to c lean the touchscreen and c onfigure your ph o ne rem[...]

Polycom VVX 500 Business Media Phone User Guide 2 Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop. For more information on locking your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin 64654 ) .[...]

Chapter 1: Gett i ng Star t ed 3 Troubleshooting: Why Can’t I Access a Certain View? The views you can a ccess depend on th e number of calls your pho ne has, and if you r p hone has an active call. If your p hone is idle, you can access Home an d Lines vi ew. If your phon e has one call only —and it’ s active— you can access Home, Line s, [...]

Polycom VVX 500 Business Media Phone User Guide 4 If you press and h o ld the p age indicator, , (shown above), Ho m e view expan ds to display add itional icons (shown next ). To hide the additi onal icons, press and hold . Additional icons inclu de: Settings — Tap Settin gs to a ccess features and settings to customize your phone. Applications [...]

Chapter 1: Gett i ng Star t ed 5 Lines View Lines view (shown ne xt) is yo ur ph o ne’s defaul t display. Lines view displays all your phone lines, your favorites, and sof t keys. If your phone is idl e, you ca n: Tap a phone line t o access the Dial er. Swipe to switch be tween Lines view and the Idle Brow ser (if available ). If your phone has [...]

Polycom VVX 500 Business Media Phone User Guide 6 Active Call View If you have only o ne call in progress —and it’s active (h as audio) — you can access Active Call view (sh own next). This view displa ys the name and number o f the p erson you’re talking with, an d the duration of the call. From Active Call view, you can manage the call : [...]

Chapter 1: Gett i ng Star t ed 7 Understanding Phone Icons and Status Indicators The following icons and indicators may display o n the screen to indicate phone, call, or buddy/contact status, or to indica te that a fe ature is enab led. You can tap certain icons to access inf o rmati o n or features. Icon Description Icon Description Registered li[...]

Polycom VVX 500 Business Media Phone User Guide 8 Navigating Your Phone Interface The following table sh ows you how to navigate your p hone’s screens, as well as s elect and highlight options. If you want to… D o this… Return to Home view from any screen Press . Return to the previous screen Tap Back (in th e upper-left corner of the screen [...]

Chapter 1: Gett i ng Star t ed 9 Entering Data and Updating Fields You can enter infor mation and edit fields in these two ways: Using the onscre en keyboa rd. Using the dialpad k ey s on the phone console. Regardless of whethe r you use the onscreen keyb o ard o r the dialpad keys to enter infor m ation in fields, you can tap Encodin g or Mode to [...]

Polycom VVX 500 Business Media Phone User Guide 10 Using the Onsc reen Keybo ard Use the onscreen k eyboard (shown next) to quickly up date field information. If a data entr y field only requires numbers, th e onscreen keyboard will just show numbers. To access the onscr ee n ke yboard, tap in the phone’s s tat us bar, a s shown next. The icon di[...]

Chapter 1: Gett i ng Star t ed 11 If you want to… Do this… Enter numbers Tap , and tap the numbers you want. Enter special character s Tap , and tap the characters you want. Exit the onscreen keyboard , enter the information, and update the next field Tap . Exit the onscreen keyboard , enter the information, and save it Tap Save . Delete a char[...]

Polycom VVX 500 Business Media Phone User Guide 12 If you want to… Do this… En ter a special character Tap Encoding , and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1 , * , 0 , or # key o ne or more times to enter one of the following special characters: 1 key: * key: 0 key: # key: Note: You can’t access special [...]

Chapter 1: Gett i ng Star t ed 13 Note: What Happ ens if I Wipe the Touch screen, But It’s Still Dirty? Dampen a soft, lint- free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with t he cloth. Always use the dampened cloth to apply the solution; never apply the solution directly, which could seep inside the[...]

Polycom VVX 500 Business Media Phone User Guide 14 Web Info: Using the Utility For detailed information on accessing, navigatin g, and using the utility, see the Po lycom Web Configuration Utility User Guide , available from the VVX 50 0 Business Media Phone Supp ort Web page. To access the We b Configuration Utility for your phon e: 1 Launch a Web[...]

15 Chapter 2: Using Basic Features This chapter introduc es you to your phone’s basic fea tures. Y ou’ll learn about: Calling, answering, h olding, and ending calls Ignoring, rejectin g, forwardin g, diverting, and transferring calls Setting up conferenc e calls Enabling Do Not Disturb Listening to voice mail Handling Direct ories, Recen t Call[...]

Polycom VVX 500 Business Media Phone User Guide 16 When you’re in speak erphone mode, glows green . When you’re in headset mode, glows green if an analog headset i s connected, and blue if a US B h eadset is connect ed. If both an an alo g and USB headset are connec ted, the USB headset will be used. Troubleshooting: Why Doe sn’t the Speakerp[...]

Chapter 2: Using Basic Features 17 If you don’t answer t he call within 10 seconds, the Inc om ing C all window disappears, and eith er Home or Calls vie w displays (depend ing if your phone last displayed Home or Lines view), as sh o wn next. To answer the call , pick up the handset, press , or press . Or, fro m Calls vi ew , tap Answe r to use [...]

Polycom VVX 500 Business Media Phone User Guide 18 If you don’t answer t he call within 10 seconds, the Inc om ing C all window disappears, and eith er Home or Calls vie w displays (as sh own next). To answer the call from Home view, tap , tap the incoming call to highlight it if you’re in an acti v e call, and tap Ans w er . To answer the call[...]

Chapter 2: Using Basic Features 19 Managing Multiple Calls You can easily m anage m ultip le c alls fro m Lines and Calls view. Swipe the screen to switch between the two views. Lines view shows you each line on y our phone, and how many calls each line has, as shown next. In the following example, line 20 91 has two calls (one active , one held), [...]

Polycom VVX 500 Business Media Phone User Guide 20 Placing Calls You can call using the handset, speakerphone, or h eadset. You can dial the nu mber first, and then choose the meth o d, or ch oose the method first, and th en dial the number. You can place a call in the following ways: Manually, from th e D ialer Automatically, by t apping a favorit[...]

Chapter 2: Using Basic Features 21 User Tip: Choosing URLs or Numbers Mod e from the Dialer To enter a URL in the Dia ler, tap URL . To enter a number, ta p Num ber . When you access the Dialer, an acti v e call is h eld. To call from the D i aler: Pick up the handse t, press , or press . From the Dialer, enter the numb er and tap . or From the Dia[...]

Polycom VVX 500 Business Media Phone User Guide 22 To call from you r Favorites l ist: 1 From Home view, tap New C all . 2 From the Dialer , tap Favorites . 3 From your Fav orites list, ta p the favorite you want to call. Timesaver: Automatically Dial ing Favorites From Home view : Tap the phone lin e, and tap the favorite you want to call. From Li[...]

Chapter 2: Using Basic Features 23 Ending Calls To quickly end an acti ve call, replace the handse t, or press or . Or from Active Call, Lines, or Calls view, tap End Cal l . If you’r e in Calls view , be sure to highligh t the call first. Note: Ending Held Calls You can’t end a h eld call. From Calls vi ew, tap the call to highlight it, tap R [...]

Polycom VVX 500 Business Media Phone User Guide 24 Enabling He adset Memory Mode This feature is us eful for permanent or full-time headset users. Y o u can set up your phone so tha t all incoming and outg oing calls use your headset. A t any time, you can switch to ha ndset o r spea kerphone mode. To use Headset M emory Mode, you mus t enable, and[...]

Chapter 2: Using Basic Features 25 Rejecting Inc o min g Calls Reject a call to st op your phone fr o m ringin g and end the call so you can’t answer it. Calls you reject display in your R ecent Calls list. Rej ect ing calls is not available for shar ed lines. To reject an incom ing call: From the Incomin g Call window, tap Re j ect . You can al [...]

Polycom VVX 500 Business Media Phone User Guide 26 Holding Calls You can place an y active call on hold. A held call displays in H ome, Lines, and Call s view as foll o ws: To hold a call: From Active Call , Lines, or Call s view, tap Hold . If you’re in Calls view, and the ac tive call isn’t highlighted, b e sure to tap it t o select it. To re[...]

Chapter 2: Using Basic Features 27 To perform a blind t ransfer: 1 From Active C all, L ine s, or Calls view, tap Transfer . The acti v e call is h eld. 2 From the Dialer , tap Blind , and place a call t o the part y you want to transfer the call t o. If you don’t see Bli nd , tap More (at the top of the screen), a nd tap Blind . The call automat[...]

Polycom VVX 500 Business Media Phone User Guide 28 Holding and Res uming Confere nce Calls When you hold a c o nference call, you place all other c o nference parti cipants on hold. To hold a specific conference call particip ant, see Managing Conference Call Participants . To hold a conference call: From Active Call , Lines, or Call s view, tap Ho[...]

Chapter 2: Using Basic Features 29 Managing Confere nc e Call Par ti cipan ts If you’re able t o manage co nference call participants, you can: Mute a participant. Hold a participant. Remove a participan t from the c o nference. Obtain informati o n about a participant. To manage a conference call part i cipan t: 1 Set up an activ e conferenc e c[...]

Polycom VVX 500 Business Media Phone User Guide 30 Forwarding All Cal ls to Another Party You can set up y our phone to forwa rd all calls to another nu mber. Your phone will forward calls even if you enable the D o Not Disturb feature. User Tip: Call Forwarding on a Call- by -Call Basi s You can choose to for ward a call as y our phone rings. For [...]

Chapter 2: Using Basic Features 31 Rejecting Calls f rom a Contact You can send inc o ming call s from a particular contact to your voicemail system. Note: Rejecting Calls an d Shared Lines You can’t reject calls on shared lines. You can only silence th em. For more information, s ee Working with Shared Lin es . To send incomin g calls from a con[...]

Polycom VVX 500 Business Media Phone User Guide 32 When you enabl e Do Not Distur b, My Status: Do Not Disturb and scroll in the stat us bar. In addition, displays on the phone line in Lin es view, as shown next. Note: Do Not Disturb a nd Call Forwarding If you enable b oth forwarding and DND, calls will still be sent to the forwarding n umber. Not[...]

Chapter 2: Using Basic Features 33 Listening to Voicemail Your phone may ind icate n ew voicemail m essages b y the following: A message count er in Hom e view, a s shown next. Th e counter indicates the nu mber of new messages you have. A Messages icon, , on the status bar. If yo u have more than one new message , the icon has a counter indicating[...]

Polycom VVX 500 Business Media Phone User Guide 34 Recent Calls Your phone maintain s lists of missed, received, and placed calls. Each list can hold up t o 100 entries. The Recent Calls list displays calls in one of the f ollowing ways: Missed Calls only Placed Calls only Received Calls onl y All Calls (missed, placed, and received) You can choose[...]

Chapter 2: Using Basic Features 35 To manage a call record: 1 From your R ece nt Calls list , tap next to a call r ecord. 2 From the call det ails screen, shown next, y o u can: ○ Tap Dial to call the pe rson. ○ Tap Save to add the person to your Contact Dir ectory. ○ Tap to delete the call from the list. ○ Tap to e di t the phone nu mber b[...]

Polycom VVX 500 Business Media Phone User Guide 36 Working with Your Contact Directory You can store a larg e nu m ber of contacts in your phone’s local C ontact Directory (shown n ex t). Cont act your administrator fo r the ex act number. From your local C ontact Dir ectory, you can: View contact info rm ation. Search for contact s. Dial contact[...]

Chapter 2: Using Basic Features 37 To view contact info rmation: From your Contact Dir ectory, tap the conta ct. The c o ntact’s inf ormation screen, in cluding the contact’s name and phone number , displays (as show n next). Additional information — such as a job title, label, or e m ail addr ess — may also display. To search for a contact[...]

Polycom VVX 500 Business Media Phone User Guide 38 ○ Tap Email , and enter the contact’s email addr ess. ○ Tap Favorite Index , and enter a favorite index nu m ber. The number can be any un used v alue, up to a maximu m value of 9999. A contact that has a favorite index numb er will automatically disp lay in your Favorites list. For m ore in [...]

Chapter 2: Using Basic Features 39 To delete a con tac t: 1 From your C o ntact Direct o ry, tap the contact you want to delete. 2 From the cont act’s information screen, tap . A confirmation m essage disp lays, confirming that you want to delet e the c o ntact. Tap Yes or No . Working with a Corporate Directory You may have acc ess to portions o[...]

Polycom VVX 500 Business Media Phone User Guide 40 To dial a Corporate D irectory contact: 1 From the Corp orate Directory, search for t he conta ct yo u want to dial. 2 From the search r esults, tap the contact, an d tap Dial . To add a contact t o your l ocal Contact Directory: 1 From the Corp orate Directory, search for t he contact you want to [...]

Chapter 2: Using Basic Features 41 Updat ing a Con tact’s Ringtone You can set distincti ve ring to nes for c ontacts in your Contact Directory so you can iden tify callers when your phone rings. To select a rin gtone for a contact: 1 From your direc to ry, tap the contact to assign a distin ctive ring tone to. 2 From the cont act’s information[...]

Polycom VVX 500 Business Media Phone User Guide 42 To choose where you hear sound effects: 1 Tap Settings fr om Home view, and tap Basic > Preferences > Audible Rin ger . 2 From the Audible Ringer screen, select wher e you want to hear sound eff ect s: ○ To hear sound effe cts only from the phone’s loudspea ker, tap Spea ker . ○ To hear[...]

Chapter 2: Using Basic Features 43 Favorites also displa y from Home view, as shown next . Favorites displa y consecuti v ely, acc ording to their in dex number. The contact w ith the l owest number displays first. To re o rder yo ur favorites, assign th e contact a different ind ex number. To see your Favor ites list: Tap New Call f ro m Home view[...]

Polycom VVX 500 Business Media Phone User Guide 44 To reorder your Favo rites: 1 From your C o ntact Direct o ry, tap the contact. 2 From the cont act’s information screen, tap . 3 From the Edi t Contact scr een, tap Favorite Ind ex , and enter a new favorite index number. 4 Tap Save . To delete a Favor i te: 1 From your C o ntact Direct o ry, ta[...]

Chapter 2: Using Basic Features 45 In Lines view, the fo llowing icons and status indicators display for shared lines, de pending if the line is idle, has an active call, or has a held call: Shared Line Sta tus Icon and Status Indicator Status Indicator Idle (No indicator) Active call Solid green Held call Flashing red Note: Unsupported Feature s o[...]

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47 Chapter 3: Using Advanced Features This chapter introduc es you to your phone’s advanc ed features. Note that not all of these featur es may be available on your specific phone s etup. Check with your system administrat o r to find o ut which features your phone supports. In this chapter, y o u’ll l earn about: Managing Buddies Integrating w[...]

Polycom VVX 500 Business Media Phone User Guide 48 Updating Your Pre sence Setting Your presence settin g indicates your status — either o n line, busy, be righ t back, away, o ut to lun ch, offline, or do not disturb . Update your pres ence setting so that other us ers can monitor your status fro m their phones. When you select a presence settin[...]

Chapter 3: Using Advanced Features 49 To update you r Bu dd y list: 1 From your C o ntact Direct o ry, tap the contact you want to start o r st o p monitorin g. 2 From the cont act’s information screen, tap . From the Edit C o ntact scr een, tap Watch Buddy , and enable or disable the field. The default setting is Disabled . When enabled, the con[...]

Polycom VVX 500 Business Media Phone User Guide 50 Timesaver: How to Quickly Un block a Conta ct You can use your Blocked List to unblock a contact, rather than updat ing the Contact Directory: Tap Settings from Hom e view , and tap Features > Presen ce > Blocked List . From the Blo cked List, tap the contact you want to unblock, and tap Unb [...]

Chapter 3: Using Advanced Features 51 To monitor buddies from… Do this… Home view From Home view, tap t he phone line. The b uddies who are f avorites display their status, as shown n ext. The following table sh ows the presence icons tha t indi cate a buddy’s status. Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy Offline A[...]

Polycom VVX 500 Business Media Phone User Guide 52 Adding Buddies to Your Buddy List You add buddies dire ctly from your Buddy list. To add a buddy to your Bu ddies list: 1 From Lines vi ew , tap B uddies . Or, tap Settings fr om Home view, and tap Feature s > Presence > Buddy Status . 2 Tap Add . 3 Enter the user name o r complet e SIP URI a[...]

Chapter 3: Using Advanced Features 53 To monitor buddies from… Do this… Lines view From Home view, pre ss . If Lines view doesn’t d isplay, swipe the screen. Your buddies and t heir status display , as shown next. Home view From Home view, tap t he phone line. You r buddies and their status display , as shown next. The following table sh ows [...]

Polycom VVX 500 Business Media Phone User Guide 54 When you attach a USB flash drive to your phone, a U SB icon, , scrolls in the status bar, t o gether with a message that tells you how much recordin g time is available on the USB flash drive. You can’t record when: There are no c o nnected cal ls o n your ph one. You place a new c all to transf[...]

Chapter 3: Using Advanced Features 55 If you record, or at tempt to record, a call, the following messag es may appear on your scre en: If there is insufficient free space on the USB flash dri ve when you tap Start , recor ding doesn’t start and the message U SB device is full/Recording cancel led displays. If the USB flash driv e beco m es full [...]

Polycom VVX 500 Business Media Phone User Guide 56 The Recording icon sc rolls in the status bar while the p hone records, as shown ne xt. The message Recording in prog r ess als o scrolls in the status bar. While you rec o rd, you can stop or pause the recording. (If you want to hold, end, transfer, or set up a confe rence call while you record, t[...]

Chapter 3: Using Advanced Features 57 Playing Recorded Calls If you connect a USB flash drive to your phone, you ca n play calls that you record ed o n your phone. You can browse the r eco rded fil es, stored as .wav files, on the USB flash drive. You can also open, rename, and del et e the r ecorded files. If there are no supported .wav files o n [...]

Polycom VVX 500 Business Media Phone User Guide 58 To play a record ed call: 1 Tap Settings fr om Home view, and tap Features > Removable S torage Media > Browse Recordin gs . 2 From the Bro wse Recordings screen, tap th e file you want to play, and tap Op en . 3 Tap Play . Playing displays on the scre en. The position indicator — in hours,[...]

Chapter 3: Using Advanced Features 59 The tool bar hides aft er it di splays for three seconds, u nless you’ve touched a t ex t box that requires input. You can also disp lay or hide the toolbar by pres sing the touchscreen until the toolbar displa ys or hides. The following sec tio ns desc ribe how to navigate and e nter information in the Mai n[...]

Polycom VVX 500 Business Media Phone User Guide 60 Broadcasting Messages Using Push- to -Talk and Group Paging The Group Paging f eature enables you to mak e pages — one-way audio announcements — t o users subscribed to a page group. The Push- to -Talk (PT T) fea ture is a collaborative tool that enab les you to exchange broadcast s to users su[...]

Chapter 3: Using Advanced Features 61 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to ch oose a channel to broadcast o n. Or, y o u can h old the Talk soft ke y to im m ediately begin broadcasting on Channel 1, the default channel. You can change y our defau lt channel to any channel y ou w ant (se e Updating the Default Cha[...]

Polycom VVX 500 Business Media Phone User Guide 62 Receiving PTT Br o adcasts To receive a bro adcast sent on a par ticular channel, you need t o be sub scribed to that chann el. To subscribe to a chan nel, see Updating Channel Sub scriptions . How you receiv e a PTT bro adcast depends on the broad cast priority, whether you ’ re in an active cal[...]

Chapter 3: Using Advanced Features 63 Ending PTT Broadcasts You can end a PT T broadca st by releasing Talk , or by tapp ing End PTT . After you end a broadcast, the channel remains o pen so others can respond. If you release Talk witho u t tapping End PT T : You can resume the broadcast by pressing and holdin g T alk , if the broadcast is in a wai[...]

Polycom VVX 500 Business Media Phone User Guide 64 To subscribe to ad diti ona l PTT channels: 1 Tap Settings fr om Home view, and tap Basic > Preferences > Paging/PTT Co nfig u r ation > PTT Push to Talk . 2 From the PT T Channel C o nf iguration screen, tap Chann el Subscriptions . From the Chann el Subscriptions s creen, tap the channel[...]

Chapter 3: Using Advanced Features 65 To send a page: 1 From Lines vi ew , tap Pag i n g . Timesaver: Automatically S ending a Page To automatically send a page to t he default paging group , press and hold Paging , a nd go to step 4. 2 From the Pagin g Groups List screen, tap the paging gr oup to send the page t o . 3 To begin a page, tap Page . J[...]

Polycom VVX 500 Business Media Phone User Guide 66 Receiving Pages D uring Active Calls How you handle a page when you’re in an acti v e call d epends on the page priority and if yo u’re all owed to receive a page when you’re in an active call. If the page is a N o rmal pag e: If your phone is allo we d to receive pages during acti ve calls, [...]

Chapter 3: Using Advanced Features 67 Updating Paging Group Subscriptions By default, you’re subscribed to Pag ing Groups 1, 24, an d 2 5. This m eans that you can send pages to and receive pages sen t to these groups. You can change which grou ps you ’re subscribed to. However, you can’t disable y our subscriptions t o Paging Groups 24 and 2[...]

Polycom VVX 500 Business Media Phone User Guide 68 If your phone has incorr ect Login Credentials, or y o u need t o re-submit the m , the fo llowing hap pens: The message Login C r edent ials have failed/Please update the m if information is correct displays on the screen. An icon, , d isplays under th e time in the status bar to warn you that you[...]

Chapter 3: Using Advanced Features 69 Troubleshooting: Why Doe sn’t th e Calendar Display? If you tap Calendar from Home view, bu t the Calendar doesn’t display, your Login Credentials may be incorrect. To re- submit or upd ate your Login Credentials, see Accessing Featu res with Your Login Credentials . Navigating Mo nth View To see Month view[...]

Polycom VVX 500 Business Media Phone User Guide 70 To navigate in Da y view: To view the m eetings for the previous day, tap . To view the m eetings for the next day, tap . To view details f o r a specifi c meeting, tap the mee ting. To see the day’s me etings, scroll up and down. Navigating Meet ing View You can view me et ing det ails from Meet[...]

Chapter 3: Using Advanced Features 71 From the remind er, you can: Tap the meeting nu mber (on the far-left of the re m inder), to j oin the meetin g. Tap Detail to view specific information about the meeting. Tap Snooze to te m porarily remove the reminder fro m the scr ee n, until the next scheduled reminder. Tap Dismiss to per m anentl y remove [...]

Polycom VVX 500 Business Media Phone User Guide 72 To join a meetin g from Me e ting view: 1 From Day view , t ap the meeting you want to join. 2 From Meeting v iew, tap the meeting number. If you want to use an o ther number to join the meeting , and the meeting organizer has spe cified alternate numbers you can call, tap More Actions . A list of [...]

Chapter 3: Using Advanced Features 73 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your ph o ne, yo u’ll nee d to start the PDC application fro m your compu te r. You can close the app lication at any ti me to prevent your mous e pointer fr om moving to the ph o ne. If you stop it, you ca[...]

Polycom VVX 500 Business Media Phone User Guide 74 When you use your mo use and keyboard with your ph one, you can do the fo llowing: Use your keyboard to ente r information on y our phone screen. Use the keys in the number pad for dialing on the ph one and the number keys above alphabetic characters for nu merical text entry. Copy informati o n fr[...]

Chapter 3: Using Advanced Features 75 Press this on your ke yboard… To do this on you r phone… F6 Press F7 Open the Directory F8 Open the Message Cent er F11 Open Applications F12 Press Alt+F2 Redial Alt+F3 Transfer Alt+F3 Conference Alt+F5 Hold Alt+F6 Enable or disable Do N ot Disturb Alt+ F7 Press Alt+F11 Press Troubleshooting: Why Aren’t M[...]

Polycom VVX 500 Business Media Phone User Guide 76 Logging into Phones If your system ad ministrator has set up the User Login feature, you can v iew your personal phone settings from any pho ne in the organization. This mea ns yo u can access your contact dire ctory and speed dials, as well as other phone settings, even as y o u temp o rarily chan[...]

Chapter 3: Using Advanced Features 77 To log in to a pho ne: 1 If the User Login sc reen is in view, go to step 2. If t he User Login screen isn’t in v iew, d o one of the following: ○ From Lines view, tap Log in . or ○ Tap Settings fr o m Home vi ew , and tap Fea tures > User Login > Log i n . 2 From the User Login screen, enter y o ur[...]

Polycom VVX 500 Business Media Phone User Guide 78 Changing Your Pa ssword You can change y our passw o rd from any phone that y o u’re currently logged in to. Note: User Password S ecurity Best Practi ces By default, user password s are factory preset to the n umerals 123 . Your administrator ca n change this default password if ne eded. Po lyco[...]

Chapter 3: Using Advanced Features 79 About Your User P ass w ord You are assigned a user pa ssword so you can ans wer calls from your loc ke d ph o ne and unloc k the phone. By default, y our user password is 123 . You ca n change your user passwo rd at any time. To change your use r password: 1 Tap Settings fr om Home view, and tap Advanc ed . 2 [...]

Polycom VVX 500 Business Media Phone User Guide 80 To unlock your ph one: 1 Tap Unlock . 2 Enter your us er password, and tap Enter . The phone unlocks. Calling and A ns we ring from a Locked Phone From a locked ph o ne, any one can dial the standard e mergency number, such as 911, and up t o five other authorized nu m bers that an administrator ca[...]

Chapter 3: Using Advanced Features 81 To access the featur es agai n, re -submit o r ent er your l o gin creden tials. Note: Accessing the Cal endar when the User Login F eature is Enabled If you log in to a phone that has the User Login f eature enabled, and then want to access features that require your login credentials, you’ll n eed to re -en[...]

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83 Chapter 4: Customizing Your Phone You can customiz e your ph one in many ways. This cha pter shows you how to: Change the language on your phone Change the time an d date d isplay Change the backlig ht settings Change the backgr ound picture Display a screen sa ver Use the phone as a dig ital p icture frame Set up power saving mode Changing the [...]

Polycom VVX 500 Business Media Phone User Guide 84 To update the time and da te display: 1 Tap Settings fr om Home view, and tap Basi c > Prefere nces > Time & Date . From the Time & Date screen, do o ne of the f ollowing: ○ To change the date f ormat, tap Clock Date . or ○ To change the ti me format, tap Clock Time . or ○ To ch[...]

Chapter 4: Cu stomizing Your Phone 85 To change the ba cklight intensity: 1 Tap Settings fr om Home view, and tap Basic > Backlig ht Intensity . 2 From the Backlig ht Intensity screen, tap Ba c klight On Intensity . 3 From the Backlig ht On Intensity screen, tap the intensity you want, and tap Back . The default is High. 4 From the Backlig ht In[...]

Polycom VVX 500 Business Media Phone User Guide 86 To change the ba ckground picture: 1 Tap Settings fr om Home view, and tap Basi c > Preferences > Background . The Background scr ee n dis plays. Depending how your system is set up, you may have to tap Setting s from Ho m e view, and tap Basic > Preferen c es > Background > Se l ect[...]

Chapter 4: Cu stomizing Your Phone 87 To use a picture on your USB flash drive as the ba ckground picture on your ph one: 1 Tap Settings fr om Home view, and tap Features > Removable S torage Media > Picture Frame . Your pictures will disp lay, one- by -one. 2 To set a picture as the background picture for yo ur ph o ne, wait f o r the pictur[...]

Polycom VVX 500 Business Media Phone User Guide 88 2 Attach the USB flash drive to your phone. The USB icon, , displays o n the sta tus bar. For information o n how to att ach a USB flash drive, see the Quick Start Guide f or your phone, available from th e VVX 5 00 Business Media P hone Sup po rt Web page. 3 Tap Settings fr om Home view, and tap B[...]

Chapter 4: Cu stomizing Your Phone 89 You can disable a scre en saver — prevent it from sta rting, even if your phone has been idle for the specified period o f time — b y doing the f ollowing: Removing the US B flash drive. The screen saver will not displ ay until you a ttach the USB flash drive again , and your phone has been idle for th e pe[...]

Polycom VVX 500 Business Media Phone User Guide 90 The following fig ure shows a picture that is stored on a USB flash dri ve, and the six icons that displa y so you can set a pictur e as the background image on your ph o ne, or displa y the pictures as thumbnails, o ne - by -one, or as one pict ure only. Tap an icon to do the f o ll owing: Tap thi[...]

Chapter 4: Cu stomizing Your Phone 91 During off hours, the message Off Hours Mode scr o lls on the st atus bar. Y o ur phon e will exit power-saving mode if a phone event occurs — for exa mple, if the phone has an i nco ming call or messag e, or you press a ke y or tap th e screen. If a screen sa ver is enabled on y o ur phone, p ower -saving mo[...]

Polycom VVX 500 Business Media Phone User Guide 92 To change timeouts: 1 Tap Settings fr om Home view, and tap Basic > Power S aving > Timeouts . 2 Tap Office Hou r s Idle Timeout , and enter the number o f minutes the phone sh ould wait, during office hours, befor e startin g power-saving mode. Enter a nu m ber bet ween 1 minute and 600 minu[...]

93 Chapter 5: Administrative Tasks If your phone is un able to operate pr operly, you may have to investigate or troublesho o t issues. To solve issues, your administra tor may ask you t o restart your phone, update the phone’s configurati on, or test phone hardware. This chapter shows you how to perf orm all these tasks. Investigating Phone Warn[...]

Polycom VVX 500 Business Media Phone User Guide 94 Restarting the Phone Your system adminis trator may ask you to re start your pho ne if y o ur phone malfu nctions or to assist in troubleshooting. Caution: Before You R estart Your Phon e Before you restart your phone, contact your system admini strator. If your phone is malfunctioning, you may be [...]

Chapter 5: Ad mi nistrat i ve Task s 95 Testing Phone Hardware Your system adminis trator may ask you to access a di agnostics menu on your ph one to test your phone hardware. You c an tes t your phone’s microphon es, speaker, handset, third -party headset (if present), keypad mappings, t o uchscr een, and LEDs . Se e your s ystem ad ministrator [...]

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97 Safety Notices Service Agreeme nts Please contact y o ur Pol ycom Auth o rized Reseller for information about service agreements applicabl e to your product. Governing Law This Limited Warrant y and Limitation of Liabilit y shall be governed by the laws o f the Sta te of California, U.S.A., and by the la ws of the Un ited States, ex cluding thei[...]

Polycom VVX 500 Business Media Phone User Guide 98 Polycom is expec ted to warrant any replaced or repaired product or par t for ninety (90) days from shipment, or the r emainder of the initial warran ty period, whichever is l o nger. Pr oducts returned to Polycom must be sent prepaid and packaged app ropriately for safe shipment , and it is recomm[...]

Safety Notices 99 Safety and Compl iance Part 15 FCC Rules This device is compli ant with Part 15 of the FCC Rul es. Operation is subje ct to the following two conditions: 1 This device m ay not caus e harmful interference, an d 2 This device must accept an y interferenc es received, including interference that may cause undesired operation. Class [...]

Polycom VVX 500 Business Media Phone User Guide 100 Plugs Acts as Disconnect Device The socket outle t to which this apparatus is connected m ust be install ed near the equipment an d m ust always be readil y accessible. La prise électriqu e à laquelle l’appareil est branché doit être installée pr ès de l’équipement et doit toujours êtr[...]

Safety Notices 101 Latviski [Latvian ] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 500 atbi lst Direktī v as 1999 / 5/EK bū tiskajām prasībām un citie m ar to saistītajiem noteikumi em . Lietuvių [Lithua nian] : Šiuo Polycom (UK) Ltd deklaru o ja, kad šis VVX 500 ati tinka esminius reikalavimus ir kitas 1999/5/E B D irekt yvos nuostatas. Ne[...]

Polycom VVX 500 Business Media Phone User Guide 102 Russian Compliance Ministry of Infor m ation T echnologies & C ommunication of the Russian Federati on – Declaration of Conformity. Д - СПД - 5520 valid till 15/11/20 14. New Zealand Telepermit Polycom VVX 50 0 VoIP Des ktop Telephone (PTC 2 2 0/1 1/098). Special Conditions f o r this Us[...]

103 End-User License Agreement for Polycom® Software This End- User Licens e Agre ement (“Agreement”) is a l egal agreement between y ou (either an indi v idual or a single enti ty) and Polycom, B.V f or the Polycom Software Product licensed by Pol y com B.V in Europe, the Middle Ea st, Africa, and Asia Pacific or Polycom, Inc., for the Poly c[...]

Polycom VVX 500 Business Media Phone User Guide 104 2.3 Modifications. Yo u ma y not m o dify, translat e, or create derivati v e works o f the Softwar e Product. 2.4 Proprietary Noti c es. You m ay not re move or obscure any proprietary n otices on or in the Software Produc t or the supporting document atio n. 2.5 Software Transfe r . You m ay per[...]

End-User Licen se Agree m ent 105 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly li censed to use the software identified by Polyc om as being eligible for the up grade in order to use the S o ftwar e Product. A Software Product labeled as an upgr ade replaces and/or supple m ents the sof tware that formed the b[...]

Polycom VVX 500 Business Media Phone User Guide 106 7. LIMITATION OF LI ABILITY. TO THE MAXIMU M EXTEN T PERMITTED BY APPLICAB LE LAW, IN NO EVENT SHAL L POLYCOM OR ITS SUPPLIERS BE LIAB L E FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUEN TIAL DAMAGES WHATSOEVER (INCLU D ING . WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS I[...]

End-User Licen se Agree m ent 107 10.4 U.S. Governmen t Restricted Rights. The software and documentation provided by Pol ycom pursuant to this Agre ement are “Commercial It ems,” as the term is d efined at 48 C.F.R. §2.101, consisting of “C o mmercial Computer Software” and “ Commercial Computer Software Documentation,” as such terms [...]