Scientific Atlanta DPX213 manual

Model DPX213 VoIP DOCSIS Cable Modem[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 1 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User’ s Guide Overview Introduction Welcome to the world of high-speed Inter net and hig h quality digital telephone service. Your new We bSTAR Model DPX213 (DPX213) Voice over Int ernet Protocol (VoIP) Cable Modem is [...]

2 WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This sectio n provides important sa fety instructio ns that you must read a nd follow. In this Section This sectio n contai ns the followi ng topic. Topic See Page IMPORTANT RULES FOR SAFE OPERATION[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 3 IMPORT ANT RULES FOR SAFE OPERA TION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Ca[...]

4 WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A IMPORT ANT RULES FOR SAFE OPERA TION, Continued Accessorie s Do not use accessories with t his equipment unless recommended by your cable service provider. Ventilation This equipment ha s openings for vent ilation that protect it from overheati ng. To ensure the re[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 5 IMPORT ANT RULES FOR SAFE OPERA TION, Continued Power Cord Protection Arrange all po wer cords so that people ca nnot walk on t he cords, place obj ects on the cords, or pla ce objects agai nst the cords, wh ich can damage the cord s. Pay particular attentio n to c[...]

6 WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Section B Before You Begin Overview Introduction When you receive you r WebSTAR Cable Modem, you should check the ca ble modem equipment and accessories to verify that each item is in the carton and that each item is u ndamaged. This sectio n provides an equipment [...]

4001231 Rev A WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 7 Check Y our Equipment Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains t he follo wing it ems: • One WebSTAR Cabl e Modem • One Ethe rnet cable (C AT 5/RJ-45) • One USB cable • One Power Adapter wit[...]

8 WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Section C Front and Back P anel Component s Overview Introduction This sectio n provides descriptions of t he DPX213 front a nd back panel component s and the front pa nel LED status ind icator funct ions. In this Section This sectio n contai ns the followi ng topi[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 9 W ebST AR Cabl e Modem Front Panel Front Panel Components The following illustratio n describes t he LED status indi cators on the front panel o f the cable modem. 1 2 3 4 5 6 T10266 1 POWER - Indi cates that power is be ing applied to the cable modem 2 PC - Indica[...]

10 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A W ebST AR Cabl e Modem Back Panel Back Panel Components The follow illu stration descr ibes the back pa nel comp onents of the ca ble modem. CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 1 2 3 4 5 6 7 T10267 1 POWER - Con nects the cable modem to t he DC output of[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 11 Front Panel LED Stat us Indicator Functions Initial Power Up, Calibration, and Registration The following chart illus trates the sequ ence of ste ps and the corresp onding appearance of the cab le modem front panel L ED status ind icators during power u p, calibra[...]

12 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Front Panel LED Stat us Indicator Functions, Continued Special Conditions The following chart desc ribes the appearance of t he cable modem front panel LED status indicators du ring special cond itions to sho w when cable modem a ccess protection is enabled, when [...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 13 Section D Internet Service I nstallation Overview Introduction This sectio n provides inf ormation a nd procedures to assist you in p lacing, insta lling, configuring, operat ing, and troubles hooting your DPX213 Ca ble Modem for high - speed Internet service. In [...]

14 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Before Y ou Begin Contacting Your Local Cable Ser vice Pro vider You need to set up a n Internet access a ccount with your local cable service provider in order to use your cabl e modem. When you co ntact your cable servic e provider, verify the fo llowing con dit[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 15 System Requirements Introduction This sectio n provides har dware and softwar e requir ements for co nnecti ng your cable modem to a PC for high-speed Inter net service. Minimum System Requirem ents for PCs • A PC wit h a Pentium M MX 133 processor or greater ?[...]

16 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Install the Cable Modem Installation Diagram The following d iagram illustrates one o f the various conn ection options t hat are available to you. CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 P ower Supply Cable-Ready TV , VCR, or Set-T op Con verter PC Ethernet[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 17 Install the Cable Modem, Continued Installing the Modem The following installa tion procedure ensures proper cable modem setup and configuration. WARNING: To avoid personal inju ry or dama ge to your equipment, follow th ese steps in the exact o rder shown. Follow[...]

18 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Configur e TCP/ IP Introduction This sectio n contai ns instr uctions for configur ing the We bSTAR Ca ble Mod em to run in Windows or Maci ntosh environments. In addition, TC P/IP protocol in a Windows environment is d ifferent for the Windows 9 5/98/98SE/ME/ 200[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 19 Configur e TCP/ IP, Continued 11. Click the DNS Configuration t ab, and the n se le ct Disable DNS. 12. Click OK. Result: The Copying Files wi ndow opens. 13. When the system finishe s copying the fil es, click OK. 14. Close all networki ng windows. 15. When the S[...]

20 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Configur e TCP/ IP, Continued Windows 2000 Follow these steps to i nstall and configu re the TCP/I P protocol for Windo ws 2000 environments. 1. Click Start , sele ct Set tings , and choose Ne twork and Di al-up C onnect ions . Result: The N etwork a nd Dial-u p C[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 21 Configur e TCP/ IP, Continued Macintosh Follow these steps to ver ify that the TCP/I P communications protoco l and an Ethernet device are installed on your Maci ntosh computer. 1. Click the Apple ico n in the upper left corner of th e Finder. Scroll down to Contr[...]

22 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Install USB Drive rs Introduction This sectio n contai ns instr uctions for install ing the WebSTAR ca ble mode m USB drivers if your PC is e quipped wit h a USB interface and a Windows 98/98SE/ME/2000/X P operating system. The USB driver inst allation procedures [...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 23 Install USB Drive rs, Cont inued Windows 2000 Follow these steps to install the WebSTAR cable modem USB drivers for Wi ndows 2000 environments . 1. Insert the USB Cable Mode m Drive r Insta llatio n Disk i nto the CD-ROM drive of your PC. 2. Wait until t he Power [...]

24 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Install USB Drive rs, Cont inued Windows XP Follow these steps to inst all the WebSTAR cable modem USB drivers for Windo ws XP environments. 1. Insert the USB Cable Mode m Drive r Insta llatio n Disk i nto the CD-ROM drive of your PC. 2. Wait until t he Power and [...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 25 Frequently Asked Questions Frequently Asked Questio ns Q. What if I don’t subscribe to cable TV? A. If cable TV is av ailable in your area, data service may be mad e availabl e with or without subscrib ing to c able TV service. Con tact your local ca ble service[...]

26 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A T roubleshooting Common Troubleshooting Suggestions The modem does not regist er an Ethernet connection. Even new compu ters do not always have Ether net capabilitie s. Be sure to verify t hat your computer has a 10/ 100BaseT Ethernet card and that the Ethernet dr[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 27 T roubleshooting, Continued Check and Corr ect If your cable modem doe s not operate as expected , the follo wing tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to you r cable modem AC adapter is proper[...]

28 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Section E Telephone S ervice Inst allation Overview Introduction This sectio n provides pr ocedures to assist you in placing, i nstalling, co nfig uring, operating, and troubleshooting your DPX213 Cable Modem for te lephone service. In this Section This sectio n c[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 29 Before Y ou Begin Contacting Your Local Cable Ser vice Pro vider You need to set up a te lephone accou nt with your local cable service provider in order to use your cable modem for telep hone service. When you contact your cable service provider, v erify the fo l[...]

30 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Before Y ou Begin, Continued Selecting a Location for Your Modem You should work with your cable telep hony service provider to choose the best location for your cable modem. Consider t hese recommendations: • Choose a locatio n close to your computer if you wil[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 31 T elephone Requir e ments Introduction This sectio n provides har dware and software requir ements for utili zing yo ur cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-sty le connectors on t he cable modem can eac h provide telep[...]

32 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Install the Cable Modem to Provide T elephone Servi ce Introduction The cable modem can be used to provide telep hone service for one or two t elephone lines. This sect ion descri bes how to co nnect a single telep hone, fax mac hine, analog telephone modem, or ot[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 33 Install the Cable Modem to Provide T elephone Servi ce, Continued Installation Diagram The following d iagram illustrates one o f the various conn ection options t hat are available to you. CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 P ower Supply Cable-Ready TV[...]

34 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A Install the Cable Modem to Provide T elephone Servi ce, Continued Installing the Cable Modem Follow these steps for pr oper cable modem install ation. 1. Connect a te lephone, fax mach ine, or analog mod em to each of the appropriate RJ-11 ports on the cable modem[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 35 Frequently Asked Questions Introduction This section provides a nswers to frequently asked questio ns regarding cable modem telephone service. Frequently Asked Questio ns Q. What if I don't subscribe to telephone service from m y cable operator, can I still u[...]

36 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A T roubleshooting Common Troubleshooting Suggestions The modem does not regist er a cable connection. • The modem works wit h a standard, 75-o hm, RF coaxial cable. I f you are using a different cable, your ca ble modem will not function properly. Contact you r c[...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 37 Notices Trademarks Scientific- Atlanta and t he Scientific-At lanta ARCs logo are registered trad emarks of Scientific- Atlanta, Inc. W ebSTAR and “Bring ing t he Interactive Experience Home” are trademarks of Scienti fic-Atlanta, I nc. Other trademark s liste[...]

38 WebST AR Model D PX213 VoI P DOC SIS C able Modem User's Gu ide 4001231 Rev A FCC Compliance United Stat es FCC Compli ance This equipment ha s been tested and found to com ply with the appl icable limits of Part 15 of FCC Rules. These limi ts are designed to provide reasona ble protection against harm ful interference i n a residential in [...]

4001231 Rev A WebS TAR Model D PX213 VoI P DO CSIS Cable Mode m User's Gu ide 39 For Inf ormat ion If You Need Technic al Assistance If you need tech nical assi stance, co ntact your cabl e service provider. © 2002 Scient ific-Atlant a, Inc. All rights reserved.[...]