Scientific Atlanta EPX2203TM manual

August 2006 Model DPX2203™ and EPX2203™ VoIP Cable Modem User's Guide In This Document  IMPORTANT SAFETY INFORMATION ............................................................... 2  FCC Compliance ......................................................................................................... 8  Introduction ...........[...]

2 4004041 Rev C IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qu alified service per sonnel only. To reduce the risk of electric shock, do not perf orm any servic ing other than th at contained in the operating instr uctions, unless you are qualified to do so.[...]

4004041 Rev C 3 IMPORTANT SAFETY INFORMATION Mitteilung für CA TV -T echniker Die in dieser Mitteilung aufgeführten Wa rtungsanweisungen sind ausschließlich für qualifizierte s Fachpersonal bestimmt . Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wa rtungsarbeiten durchführen , die nicht ausdrücklich in der Bedienu[...]

4 4004041 Rev C IMPORTANT SAFETY INFORMATION Heed All W arnings Adhere to all warnin gs on the product a nd in the operating instructions. Read, Retain, and Follo w These Instructions Carefully read all safety and operating instructio ns before operating this product. Follow all operating instructions th at accompany this prod uct. Retain the instr[...]

4004041 Rev C 5 IMPORTANT SAFETY INFORMATION Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet. Overloading WARNING: Avoid electric shock and fire h azard! Do not overload mains [...]

6 4004041 Rev C IMPORTANT SAFETY INFORMATION Selecting a Proper Location WARNING: Avoid personal injury and damage to this pr oduct! An unstable surfac e may cause this product to f all. Place this pro duct on a stab le surface. The su rface must supp ort the size and weight of this product. Any mounting ac cessory used must be reco mmended by the [...]

4004041 Rev C 7 IMPORTANT SAFETY INFORMATION Service W arnings Servicing This Product WARNING: Avoid electric shock! Opening or r emoving the cove r may expose you to dangerous voltages. Th is product contains no user-serviceable parts. Refe r all servicing to qualif ied service personn el. Do not open the cover of this product. If you open the cov[...]

8 4004041 Rev C FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with the lim its for a Class B digital device, pursuant to part 15 of the FCC Ru les. Thes e limits are designed to provide r easonable protection against such int erference in a resi dential installation. This equipment gene[...]

4004041 Rev C 9 Introduction Introduction Welcome to the world of high-speed Inte rnet and high-quality digital telephone service. Your new Model DPX2203 or Model EPX2203 Cable Modem with Embedded MTA is a modem that meets industry standards for high-speed data connectivity along with digital telephone service. The DPX2203 or EPX2203 offers the fol[...]

10 4004041 Rev C What's In the Carton? What's In the Carton? When you receive your DPX2203 or EPX2203, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Model DPX2203 or EPX2203 VoIP Cable Modem One power adapte[...]

4004041 Rev C 11 Front Panel Compone nts Front Panel Components The following illustration shows the func tion of the front panel LED status indicators on the DPX2203 and EPX2203 and the optional battery pack. Note: The model shown here is the DPX2203. The EPX220 3 does not attach to a battery pack. 1 REPLACE BATTERY —Illuminates to indicate that[...]

12 4004041 Rev C Front Panel Compone nts Notes:  After the cable modem is successfully registered on the network, the POWER LED (LED 10) and the CABLE LED (LED 7) illuminate continuously to indicate that the cable modem is active and fully operational.  If the optional battery pack is installed, the POWER LED (LED 10) and the CABLE LED (LED 7[...]

4004041 Rev C 13 Back Panel Components Back Panel Components The following illustration shows the descri ption and function of the back panel components on the DPX2203 and EPX2203. Note: The model shown here is the DPX2203. The EPX220 3 does not attach to a battery pack. Important! Do not connect your PC to both the Ethernet and USB ports at the sa[...]

14 4004041 Rev C Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this [...]

4004041 Rev C 15 What Are the System Require ments for Inter net Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

16 4004041 Rev C How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose on[...]

4004041 Rev C 17 How Do I Connect My Devices to Use the Inter net? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Instal[...]

18 4004041 Rev C How Do I Connect My Devices to Use the Inter net? 3 Connect the active RF coaxial cable to the CABLE connector. Use an opti onal cable signal splitter to add a TV, a DH CT or set-top converter, or a VCR. 4 Insert the AC power cord into the POWER connector on the back of the cable modem, and then plug the cord into an AC power sourc[...]

4004041 Rev C 19 How Do I Configure T CP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for config[...]

20 4004041 Rev C How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet P[...]

4004041 Rev C 21 How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode . 3 Click Advanced i[...]

22 4004041 Rev C How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the US B drivers for the cable modem. Note: If you are not using the USB interfac[...]

4004041 Rev C 23 How Do I Install USB Drivers? 6 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. 7 After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to c ontinue the installation. 8 Click Yes to continue the in[...]

24 4004041 Rev C What Are the Requirements fo r Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Networ k Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum nu[...]

4004041 Rev C 25 How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet ne twork devices for more in[...]

26 4004041 Rev C How Do I Connect Ethe rnet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices fo r use with the cable modem. Professional installation may be available. Contact your local service provider for furt her assistance. The following diagram illustrates one of th[...]

4004041 Rev C 27 How Do I Connect Ethernet Network Devices? 3 Connect additional Ethernet network devices by connecting an Ethern et hub or router to the cable modem. 4 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. Use an optional cable signal splitter to add a TV, a DHCT or set- top converter, or a VCR.[...]

28 4004041 Rev C How Do I Troubleshoot My Internet Service Ins tallation? How Do I Troubleshoot My Internet Service Installation? T roubleshooting for Internet Service I cannot connect to the Internet  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verify that your cable modem AC power cord [...]

4004041 Rev C 29 How Do I Troubleshoot My Internet Service Installati on? My cable modem does not register a cable connection  The cable modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable mo dem will not function properly. Contact your service provider to determine if you are using the correct c[...]

30 4004041 Rev C How Do I Troubleshoot My Internet Service Ins tallation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on yo[...]

4004041 Rev C 31 How Do I Use My Cable Mode m for Telephone Service? How Do I Use My Cable Modem for Telephone Service? Contacting Y our Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When yo u contact your service provider, verify the following condition[...]

32 4004041 Rev C Where Do I Place My Cable Modem for Telephone Service? Where Do I Place My Cable Modem for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where Is the Best Lo cation for My Modem? When choosing a location [...]

4004041 Rev C 33 What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and soft ware requirements for using your cable modem for telephone service. Number of T elephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to mult[...]

34 4004041 Rev C How Do I Install the Mode m for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port[...]

4004041 Rev C 35 How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB Power Supply Cable-Ready TV , VCR, or Set-T op Converter PC Ethernet Cable RF Cable RF Cables Cable S[...]

36 4004041 Rev C How Do I Install the Mode m for Telephone Service? 3 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may tak e up to 5 minutes. The modem will be ready for use [...]

4004041 Rev C 37 Using the Battery Pack ( Optional ) Using the Battery Pack (Optional) Introduction Your modem may include a rechargeable Li thium-Ion battery back to provide stand- by operation in the event of an AC powe r failure. You can replace the battery pack without the use of any tools. WARNING: There is d anger of explos ion if the b atter[...]

38 4004041 Rev C Using the Battery Pack (Optional) 5 Align the battery pack tabs with the corresponding slots on the bottom of the modem. Then, set the modem on the battery pack and carefully, but firmly, slide the modem into the battery pack connector. 6 Slide the switch to the Lock position. If it is difficult to slide the latch to the locked pos[...]

4004041 Rev C 39 Using the Battery Pack ( Optional ) Replacing the Battery Pack Under normal circumstances, the battery pa ck should last for several years. The REPLACE BATTERY indicator illuminates to indica te that the battery should be replaced soon. Contact your service provider to obtain a replacement battery and for disposal instructions. WAR[...]

40 4004041 Rev C Mount the Battery Pack on a Wall Mount the Battery Pack on a Wall Before Y ou Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting loca tion should be free of obstructions on all sides, and the cables should be able to easily reach the cable modem without strai[...]

4004041 Rev C 41 Mount the Battery Pack on a Wall Mounting Illustrations You can mount the optional battery pack for the DPX2203 on a wall using two wall anchors, two screws, and the mounting slots on the bottom of the unit. The modem can be mounted vertically or horizontally as shown in the following illustrations.[...]

42 4004041 Rev C Mount the Battery Pack on a Wall Using the W all-Mounting T emplate The following page shows the wall-mounting template. Copy this page and use that copy of the wall-mounting template to mark the mounting screw locations. Important! Use the mounting slots labeled “A” on the temp late for vertical mounting, or use the mounting s[...]

4004041 Rev C 43 Mount the Battery Pack on a Wall Mounting the Battery Pack to the W all Complete these steps to mount the battery pack t o the wall. 1 Using a drill with a 3/16-in. bit, drill two holes in the wall as follows:  To mount the cable modem vertically, drill the holes at the same height and 4 inches apart.  To mount the cable mode[...]

44 4004041 Rev C Having Difficulty? Having Difficulty? Common T roubleshoot ing Suggestions The modem does not register a cabl e connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your service provider to determine whether yo u are using the [...]

4004041 Rev C 45 Having Difficult y ? Q. How does the cable modem connect to my co mputer? A. The cable modem connects to the USB port or the 10/100 BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider. Q[...]

46 4004041 Rev C Having Difficulty? The modem does not register a cabl e connection  The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your cable modem will no t function properly. Contact your cable service provider to determine whethe r you are using the correct cable.  Verify that you have followe[...]

4004041 Rev C 47 Front Panel LED Status In dicator Functio ns Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration The following chart illustrates the sequ ence of steps and the corresponding appearance of the front panel lights on the cable modem during power up, calibration, and registration on the network. [...]

48 4004041 Rev C Front Panel LED Status In dicator Functions Normal Operations The following chart illustrates the appe arance of the front panel LED status indicators on the cable modem during normal operations. Front Panel LED Status Indicators During Normal O perations Front Panel Indicator Normal Operations 4 1 Line 2 On when line 2 is in use 5[...]

4004041 Rev C 49 Front Panel LED Status In dicator Functio ns Special Conditions The following chart describes the appearance of the front pa nel lights on the cable modem during special conditions to show that you have been denied net work access. Note: If the front panel lights on the cable modem indicate that network access is denied, contact yo[...]

50 4004041 Rev C Notices Notices T rademarks Scientific Atlanta is a registered tr ademark of Scientific-Atlanta, Inc. DPX2203 and EPX2203 ar e trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems log o are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries. DOCS[...]

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Scientific Atlanta, A Cisco Company 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Sci entific-Atlanta, Inc. Please see the Notices section of this document for a list of the Sc ientific-Atlanta, Inc. trademarks used in this document. All other trademark[...]