Scientific Atlanta DPX2203CTM manual

WebSTAR™ DPX2203C™ and EPX2203C™ VoIP Cable Modem User’s Guide[...]

1 W ebST AR™ DPX2203C™ and EPX2203C™ V oIP Cable Modem User ’ s Guide Introduction Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new WebSTAR™ DPX2203C™ or EPX2203C™ Vo ice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high -speed data conn[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 2 Notice for CA TV Installers CATV Installers Notice If you are a CATV installer, read the information in the box below.[...]

In This Guide 3 In This Guide IMPORTANT SAFETY INSTRUCTIONS .................................................................................................. ................. 4 What’s In t he Cart on? .......................................................................................................... ......................................[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 4 IMPORT ANT SAFETY INSTRUCTIONS Heed Warnings Adhere to all warnings on the product and in the opera ting instructions. Read, Retain, and Follow These Instructions Read all of the instructions before you operate this product. Follow all operatin g instructions that accompany this produ[...]

Important Safety Instructions 5 Overloading Do not overload electrical outlets, exte nsion cords, or integral conv enience receptacles as this can result in a risk of fire or electric shock. For products that require battery power or other sou rces to operate, refer to the operating instructions for that product. Preventing Power Cord Damage Arrang[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 6 Protecting This Product From Foreign Objects and Water or Moisture Damage Never push objects of any kind into this prod uct through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this product to liqui[...]

Important Safety Instructions 7 Service Warnings Servicing This Product Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified pe rsonnel only. Contact your cable service provider for instructions. Obtaining Service for Product Damage For damage that require s service, unplug this [...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 8 What’ s In the Carton? When you receive your WebS TAR Cable Modem, yo u should check the equipment and accessori es to verify that each item is in the carton and that each item is undamaged. The ca rton contains the following items: One WebSTAR DPX2203C or EPX2203C Cable Modem One p[...]

Front Panel Description 9 Front Panel Description The front panel of your cable modem prov ides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Fun ctions , later in this guide, for more information on front panel LED status indicator functions. POW ER R ECEIVE DAT A SEND CABL[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 10 Back Panel Description The following illustration shows the description and function of the back panel component s on the DPX2203C and EPX2203C. 1 2 3 4 5 6 T11672 CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC POWER RESET IMPORTANT: Do not conn ect your PC to both the Ethernet and U[...]

Where is the Best Location for My Cable Mode m? 11 Where is the Best Locatio n for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your serv ice provider to select the best location for your cable modem. Read this user’s gu[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 12 How Do I Set Up My High-Sp eed Internet Access Account? Before you can use your cable modem, you need to ha ve a high-speed Internet access a ccount. If you do not have a high-speed Internet access account, you need to set up an account with your local cable se rvice provider. Choose[...]

How Do I Connect My Devices to Use the Internet? 13 How Do I Connect My Devices to Use the Internet? You can use your cable modem to acce ss the Internet, and you can share that Internet conne ction with other Internet devices in your home or office. Sharing one connection a mong many devices is called networking. Connecting and Installing Internet[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 14 To install the cable modem fo r high-speed data service 1. Power off your PC and unplug it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not conn ect your PC to both the Ethernet and USB ports at the same ti[...]

How Do I Configure TCP/IP Protocol? 15 How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Et hernet Network Interface Ca rd (NIC) with TCP/IP communications p rotocol installed on your system. TCP /IP is a communications proto col used to access the Internet. This section contains instru ctions for configur ing TC[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 16 To configure Windows 2000 systems 1. Click Start , select Settings , and choose Network and Dial-up Connections . 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3. Click Properties in the Local Area Connection Status window. 4. Click Int[...]

How Do I Configure TCP/IP Protocol? 17 To configure Macintosh systems 1. Click the A pple icon in the upper left corner of the Finder. Scroll down to Control Pa nels , and then click TCP/IP . 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll do wn to the bottom of the menu, and then click User Mode . 3. Click Advanced in the U[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 18 How Do I Install USB Drivers? To install USB drivers, your PC must be equipped wit h a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contai ns in structions for installing the USB drivers for the cable modem. Note: If you are not u[...]

How Do I Install USB Drivers? 19 To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the POWER and CABLE LED status indicators on the front panel of the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard windo w. 4. Select Search for a[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 20 What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The WebSTAR Cable Modems can support several Ethernet network devi ces using external Ethernet hubs that must be purchased separately. The maximum number of Ethernet network devic[...]

How Do I Select and Place Ethernet Netw ork Devices? 21 How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet netwo rk devices with your cable modem. These include NIC cards, hub s, bridges, etc. Contact your servi ce provider or consult the documentation for your Ethernet network device s for more information [...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 22 How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devic es for use with the cable mod em. Professional installation may be avail able. Contact your local cable service provider for further assistance. The following diagram illustrat[...]

How Do I Connect Ethernet Network Devices? 23 To connect Ethernet device s Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure p roper cable modem operatio n when connecting Ethernet network devices. 1. Select locations for Ethernet network devices. For more information , see How Do I Select and[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 24 What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for m ore information on the maximum number of USB network devices to connect to the cable mod em in order to maintain optimal network performa nce. What are the Wirin[...]

How Do I Select and Place USB Network Devices ? 25 How Do I Select and Pl ace USB Network Devices? You can use a large variety of USB network devi ces with your cable modem. These include desktop computers, laptop computers, devices with USB port s, and USB adapters. Contact your cable service provider or consult the documentation for your USB netw[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 26 How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable mo dem. Professional installation may be available. Contact your local service provide r for further assistance. The following diagram illustrates one of the variou [...]

How Do I Connect USB Network Devices? 27 To connect USB devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure p roper cable modem operatio n when connecting USB network devices. Note: Verify that you have installed t he USB drivers on your PC before continuing with these instruction s. See[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 28 T roubleshooting My Internet Service Installation I cannot connect to the Internet • Verify that the plug to your cable mo dem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an el ectrical outlet that is co[...]

Troubleshooting My Internet Service Installati on 29 I need to renew the IP address on my PC If your PC cannot access the Internet af ter the cable modem is onl ine, it is possible that your PC did not renew its IP address. Follow the app ropriate instructions in this section for your operat ing system to renew the IP address on your PC. To renew t[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 30 How Do I Use My Modem for T elephone Service? Contacting Your Local Service Provider You need to set up a telephone accou nt with your local cable service provider in order to use your cable modem for te lephone servi ce. When you contact your cable service provider, verify the follo[...]

Where Do I Place My Modem for Teleph one Service? 31 Where Do I Place My Modem for T elephone Service? If you are planning to use your modem for telephone servi ce, you should work with your cable telephony prov ider to choose the best location for your modem. Where is the Best Location for My Modem? When choosing a location for your modem, conside[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 32 What are the Requirements for T elephone Service? This section provides hard ware and software requirement s for utilizing your cab le modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cabl e modem can each provide telephone service [...]

How Do I Install the Modem for Telephon e Service? 33 How Do I Install the M odem for T elephone Service? The cable modem can be used to p rovide telephone service for one or two telephone lines. Thi s section describes how to connect a single telephone, fax machi ne, analog telephone modem, or other telephon e device to each telephone port on the [...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 34 Installation Diagram The following diagram illustrates one of the various connecti on options that are available to you. CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC POWER RESET CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VDC POWER RESET CABLE USB ETHERNET TELEPHONY LINE1 LINE2 15VD[...]

How Do I Install the Modem for Telephon e Service? 35 4. Test your telephone service by lifting the receiver of each attached telepho ne to verify that the dial tone can be he ard and that you can make an d receive telephone calls. Note: This process may take several mi nutes. The Line 1 or the Line 2 front panel light illuminates when the attached[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 36 How Do I Maintain the Battery? Your modem includes a recha rgeable Lithium-Ion battery to provide stand-by operation in the e vent of an AC power failure. You can replace the b atte ry without the use of any tools. Charging the Battery The battery begins to charge automatic ally as s[...]

How Do I Maintain the Battery? 37 Location of the Battery The following illustration shows the loca tion of the battery on the DP X2203C and the EPC2203C. by Scientific-Atlanta, Inc. POWER RECEIVE DA T A SEND CABLE PC LINE 1 TELEPHONE LINE 2 T1 1714 Unlocked Locked BA TTERY LOW REPLACE BA TTER Y Removing and Replacing the Battery Follow these steps[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 38 How Do I Mount the Cable M odem on a W all? (Optional) You can mount the cable modem on a wall u sing two wall anchors, two screws, and the mounting slots located on the unit. The modem can only be mounted hori zontally. Before You Begin Before you begin, choose an app ropriate mount[...]

How Do I Mount the Cable M odem on a Wall? (Option al) 39 Using the Wall-Mounting Template The following illustration shows the wall -mounting template. Copy this page and use the measurements on the wall-mo unting template as a guide to mark the mounting screw locations. Not Drawn T o Scale DPX2203 W all Mount T emplate T1 1737 Mounting Slot Mount[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 40 Mounting the Cable Modem on a Wall To mount the cable mode m on a wall Complete these steps to mount the cabl e modem on the wall. 1. Using a drill with a 3/16-in. bit, drill tw o holes in the wall at the exact same height and 4 inches apart. Note: The graphic on the pre ceding page [...]

Telephone Service F requently Asked Questions 41 T elephone Service Freq uently Asked Questions This section provides answers to frequ ently asked q uestions regarding cable m odem telephone service. For issues regarding cable modem Intern et service, see Troubleshooting My Internet Serv ice Installation , earlier in this guide. Frequently Asked Qu[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 42 Having Difficulty? Common Troubleshooting Suggestions The modem does not regi ster a cable connection. The modem works with a standard, 75-ohm, RF coa xial cable. If you are using a different cable, your cable modem will not function properly. Co ntact your cable service provider to [...]

Having Difficulty? 43 Q. After my cable modem is connected, how do I access th e Internet? A. Your local cable service provide r be comes your Internet Service Provider (ISP). They offer a wide range of services including e -mail, chat, news, and information services. Your cable servic e provider will provide the software you will need. Q. Can I wa[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 44 Tips for Improved Perfor mance Check and Correct If your cable modem does not perform as expected, the followi ng tips may help. If you need further assistan ce, contac t your cable service provider. • Verify that the plug to your cable mo dem AC adapter is properly inserted into a[...]

Front Panel LED Status Indicator Functions 45 Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrat es the sequence of steps and the correspondin g appearance of the cable m odem front panel LED status indicators durin g power up, calibration, and registration on the networ k. Use t[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 46 Normal Operations The following chart illustra tes the appearance of the cable modem front panel LED status indicators duri ng normal operations. Step → 8 Front Panel LED Status Indicators During Normal Operations Front Panel Indicator Normal Operations 1 Power ON 2 Receive BLINKS [...]

Front Panel LED Status Indicator Functions 47 Special Conditions The following chart descri bes the appea rance of the cable modem front panel LED status indicators durin g special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 Po[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 48 Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered tra demarks of Scientific-Atlanta, Inc. DPX2203C, EPX2203C, and WebSTAR are trad emarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Ca ble Television Laboratories, Inc. PacketCabl[...]

FCC Compliance 49 FCC Compliance United States FCC Compliance This equipment has been tested a nd found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designe d to provide reasonable protection against harmful interference i n a residential installation. This equipment generates, uses, and can radi at e radio frequen[...]

WebSTAR DPX2203C and E PX2203C VoIP Cable Modem User’s Guide 50 FCC Part 68 The Federal Communications Commi ssion (FCC ) of the United States restricts specific uses of modems, and place s registration responsibilities on both the manufacturer and the individual user. 1. The modem may not be connected to a party line or to a coin-operated teleph[...]

For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 770.236.5000 w ww.scientificatlanta.com Product and service availability subject to change without notice. © 2005 Scientific-Atlanta, Inc. All rights r[...]