Scientific Atlanta DPX2213 manual

August 2006 DPX2213™ VoIP Cable Modem User's Guide In This Document  What's In the Carton? ................................................................................................ 4  Front Panel Description ............................................................................................. 5  Back Panel Descri[...]

2 734348 Rev C Introduction Introduction Welcome to the exciting world of high-s peed Internet and high-quality digital telephone service. Your new DPX2213 Voic e-over-Internet Protocol (VoIP) Cable Modem is a modem that meets indu stry st andards for high-speed data connectivity along with reliable digital telephone serv ice. With a DPX2213, your [...]

734348 Rev C 3 Introduction  Provides parental control and advanced firewall technology  Utilizes an attractive compact design that allows for vertical, horizontal, or wall- mount placement  Allows automatic software upgrades by your service provider[...]

4 734348 Rev C What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One DPX2213 Cable Modem One AC power cord One Ethernet cable (CAT5/RJ-45) One USB [...]

734348 Rev C 5 Introduction Front Panel Description The front panel of your cable modem prov ides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 45), for more information on front panel LED status indicator functions. 1 POWER – Illuminates solid green to [...]

6 734348 Rev C Front Panel Description Notes:  After the cable modem is successfully registered on the network, the POWER (LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational.  LEDs may behave differently when the cable modem is running on battery power (without AC power-optio[...]

734348 Rev C 7 Introduction Back Panel Description The following illustration shows the descri ption and function of the back panel components on the DPX2213. USB CABLE POWER ETHERNET 1/2 TELEPHONE REBOOT EMT A 2 1 2 3 4 5 6 T1171 5 Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function p[...]

8 734348 Rev C Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this us[...]

734348 Rev C 9 Introduction What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note: You will also need an active cable input line[...]

10 734348 Rev C How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose one[...]

734348 Rev C 11 Introduction How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installi ng Internet Devices You must connec[...]

12 734348 Rev C How Do I Connect My Devices to Use the Inter net? Connecting the Modem for Hi gh-Speed Data Service WARNING: To avoid personal injury or dam age to your equipment , follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port using[...]

734348 Rev C 13 Introduction How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on yo ur Int[...]

14 734348 Rev C How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Pr[...]

734348 Rev C 15 Introduction Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode . 3 Click Advanced in the User Mode window, a[...]

16 734348 Rev C How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the US B drivers for the cable modem. Note: If you are not using the USB interface[...]

734348 Rev C 17 Introduction 6 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. 7 After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to c ontinue the installation. 8 Click Yes to continue the installation. The Fo[...]

18 734348 Rev C What Are the Requirements fo r Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Networ k Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum num[...]

734348 Rev C 19 Introduction How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet ne twork devices for more information on configuring Ethernet networ[...]

20 734348 Rev C How Do I Connect Ethe rnet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices fo r use with the cable modem. Professional installation may be available. Contact your local service provider for furt her assistance. The following diagram illustrates one of the[...]

734348 Rev C 21 Introduction 1 Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 19). 2 Connect the Ethernet port on the cable modem to your PC. 3 Connect additional Ethernet network devices by connecting an Ethern et hub or router to the cable modem. 4 Connect the [...]

22 734348 Rev C What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem to maintain optimal network performance. What Are the Wiring Requireme[...]

734348 Rev C 23 Introduction How Do I Select and Place USB Network Devices? You can use a large variety of USB networ k devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your service provider or consul t the documentation for your USB network devices for more informat[...]

24 734348 Rev C How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for us e with your cable modem. Professional installation may be available. Contact your local service provider for furt her assistance. The following diagram illustrates one of the various USB network[...]

734348 Rev C 25 Introduction 1 Select locations for USB network de vices. For more information, see How Do I Select and Place USB Network Devices? (on page 23). 2 Connect the USB port on the cable modem to your computer. 3 Connect one or more USB network device to the cable modem. Note: If you want to connect more than one USB network device to the[...]

26 734348 Rev C How Do I Troubleshoot My Internet Service Installati on? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verify that your cable modem AC power cord is not plugged into an electrical outle[...]

734348 Rev C 27 Introduction How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing the IP address on Windows 95,[...]

28 734348 Rev C How Do I Troubleshoot My Internet Service Installati on? 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the opt ion. 12 Verify that the Use 802.3 option located [...]

734348 Rev C 29 Introduction How Do I Use My Modem for Telephone Service? Contacting Y our Local Service Pr ovider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When yo u contact your service provider, verify the following conditions:  Does the service to your home suppo rt[...]

30 734348 Rev C Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Lo cation for My Modem? When choosing a location for your modem, consider the following recommendations:  Choose a location close to your computer if you will also use the cable modem for high-speed Internet service[...]

734348 Rev C 31 Introduction What Are the Requirements for Telephone Service? This section provides hardware and soft ware requirements for using your cable modem for telephone service. Number of T elephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and an[...]

32 734348 Rev C How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port o[...]

734348 Rev C 33 Introduction Installation Diagram The following diagram illustrates one of the various connection options that are available to you. USB CABLE POWER ETHERNET 1/2 TELEPHONE REBOOT EMTA 2 Power Cord Cable-Ready TV , VCR, or Set-T op Converter PC Ethernet Cable RF Cable RF Cables Cable Splitter T1 1717 BYPASS VOLñ VOL+ CH+ CHñ MENU G[...]

34 734348 Rev C How Do I Install the Modem for Telephone Service? 3 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may tak e up to 5 minutes. The modem will be ready for use wh[...]

734348 Rev C 35 Introduction Telephone Service Frequently Asked Questions This section provides answers to frequent ly asked questions regarding cable modem telephone service. For issues regardin g cable modem Internet service, see How Do I Troubleshoot My Internet Service Ins tallation? (on page 26) Frequently Asked Questions Q. What if I don&apos[...]

36 734348 Rev C Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls. If these services are enabled by yo ur cab[...]

734348 Rev C 37 Introduction How Do I Maintain the Battery (Optional Model Only) Your modem includes up to two recharge able Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is d anger of expl osion if th e battery is m [...]

38 734348 Rev C How Do I Maintain the Battery (Optional M ode l Only) Location of Batteries The following illustration shows the location of the batteries on the cable modem. T1 1718 POW ER DS US O N LINE LINK TEL 1 TEL 2 BA TTER Y Battery Lock Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batterie[...]

734348 Rev C 39 Introduction Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Co ntact your local cable service provider for complete information on cable services, including high-[...]

40 734348 Rev C Having Difficulty? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Func tions, for more detailed information on front panel LED status indicator operation and function. The cable modem does not regist er an Ethernet connection  Verify that your computer[...]

734348 Rev C 41 Introduction Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verify that your cable m[...]

42 734348 Rev C How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before Y ou Begin Before you begin, choose an appropriate mounting [...]

734348 Rev C 43 Introduction Mount the modem as shown in the following illustration.[...]

44 734348 Rev C How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.[...]

734348 Rev C 45 Introduction Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration (AC Power applied) The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the networ k when A[...]

46 734348 Rev C Front Panel LED Status In dicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status In dicators During Norm al Operations Front Panel In[...]

734348 Rev C 47 Introduction Notices T r ademarks Scientific Atlanta is a registered tr ademark of Scientific-Atlanta, Inc. DPX2213 and SciCare are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems log o are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries. [...]

48 734348 Rev C Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be inst alled and operated with minimum distance of at least 7.8 in. (20cm) from all persons.[...]

734348 Rev C 49 Introduction FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with the lim its for a Class B digita l device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment gene[...]

50 734348 Rev C FCC Compliance FCC Part 68 The Federal Communications Commissi on (FCC) of the United St ates restricts specific uses of modems, and places registration responsibilities on both the ma nufacturer and the individual user. 1 The modem may not be connected to a part y line or t o a coin-operated telephon e. 2 The modem may not be conne[...]

734348 Rev C 51 Introduction For Information If Y ou Have Questions If you have technical questions, call SciCare ™ Broadband Services for assistance. Follow the menu options to speak with a se rvice engineer. Use the following table t o find the center in your area. Region Assistance Centers Telephone and Fax Numbers North America South America [...]

Scientific Atlanta, A Cisco Company 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Sci entific-Atlanta, Inc. Please see the Notices section of this document for a list of Scientif ic-Atlanta, Inc., trademarks used in this document. Product and service av[...]