Siemens SpeedStream 6500 Series manual

SpeedStream ® 6500 Series Residential Gateway User’s Guide Part No. 007-6770-001[...]

6500 Residential Gateway User’s Guide © Copy right 2004, Siemen s Subscriber Network. All rights reserv ed. Pr inted in the U.S.A. Product names mentioned herein may be trademarks and/or registered tr ademarks of their respective companies. Siemens Subscriber Networks shall not be liable for technical or editorial errors or omissions in this doc[...]

6500 Residential Gateway User’s Guide D. SIEMENS will return the repaired or r eplacement Product to the end us er at the address provided by the end user at SIEMENS’s expense. For Products shipped within the United States of America, SI EMENS will use reasonable efforts to ensure delivery within fiv e (5) bu siness days from the date received [...]

Contents CHAPTER 1 INTR ODUCTIO N ..................................................................................................................... 1 Features of the Resident ial Gatew ay Family .................................................................................... 1 Network (LAN ) Feat ures .......................................[...]

6500 Series Residential Gateway User’s Guide Contents CHAPTER 6 CONFIGURING ADVANCED FEAT URES ........................................................................... 37 ISP Conn ection ................................................................................................................. ................. 38 Advanced I SP Settings [...]

1 1 Chapter 1 Introduction This chapter provides an overview of the Gateway's features and capabilities. Congratulations on the purchase of your new SpeedStream SS6500 Series Residential Gateway (Gateway). The Gateway is a multi-functi on device providing the following services: • Built-in DSL Modem that provides shar ed Internet access for [...]

6500 Series Residential Gateway User’s Guide Introduction • Stateful Inspection Firew all All incoming data packets are monitored and all incomi ng server requests are f iltered, thus protecting your network from malicious attacks from ex t e rnal sources. • Attack Protection System Attacks can flood your Internet connection with in valid dat[...]

6500 Series Residential Gateway User’s Guide Introduction Minimum System Requirements At a minimum, your computer must be equipped with the following to successfully install the Gateway. Your Internet Service Provider may have additi onal requirements for use of their service. • Ethernet connection method − A network interface card (N IC) tha[...]

6500 Series Residential Gateway User’s Guide Introduction Physical Details Familiarize yourself with the Gateway before installing. Front Panel LEDs The front panel contains the following LEDs: Green Power is on. Off Power is off. Pow er Red The Power LED briefly shows red during power-up. This indicates that the SpeedStream is conducting the POS[...]

6500 Series Residential Gateway User’s Guide Introduction Rear Panel DSL Port (RJ11) Connect the RJ11 DSL cable (looks like a telephone cord) here to use your DSL connection through an existing phone line. USB Port If your Gateway has a USB port, connect the USB cable here. The USB driver software must be installed from the provided CD-ROM. 10/10[...]

6 Chapter 2 Installation This chapter covers the physical inst allation of the SpeedStream Gateway. Minimum System Requirements • DSL service and an Internet access account from an Internet Service Provider (ISP). • Network cables for each device you intend to connect to the Gateway. • TCP/IP network protocol must be installed on all computer[...]

6500 Series Residential Gateway User’s Guide Installation Installing Line Filters Because DSL shares your telephone line, you may need to separate the two signals so they do not interfere with each other. A line filter (may be in cluded with some models) prevents DSL traffic from disrupting the voice signal on the telephone line, and vice versa. [...]

6500 Series Residential Gateway User’s Guide Installation Connecting Cables The SpeedStream Gateway provides ports for either a USB or an Ethernet c onnection to your primary computer. Select the interface you will use to connect the Gateway, and follow the step-by-step instructions below for your chosen installation method. Ethernet Installation[...]

6500 Series Residential Gateway User’s Guide Installation USB Installation Method (Microsoft Window s) 1. Connect the USB Cable 1) With your computer off, c onnect the provided USB cable to the USB port on the Gateway. 2) Connect the other end of the USB cable to an open USB port on your computer. 3) If desired, use standard 10/100 CAT5 Ethernet [...]

10 Chapter 3 Operating System Configuration This chapter explains how to configure each computer on your network to work with the Gateway. To access the Internet through the SpeedStream Gateway, the TCP/IP protocol must be installed on your computer. If TCP/IP is not already installed on y our computer, install it. Refer to your system documentatio[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Checking TCP/IP Settings (Windows 9x/ME) 1. Select Start>Control Panel >Netw ork . This displays the Configuration tab on the “Network” window. 2. Select the TCP/IP protocol for your network card. 3. Click Properties . This displays the “TCP/IP Properties” w[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Checking TCP/IP Settings (Windows 2000) 1. On the Windows taskbar click Start>Settings>Control Panel . This displays the “Control Panel” window. 2. Double-click Netw ork and Dial-up Connections . This displays the “Network and Dial-up Connections” window. 3.[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Checking TCP/IP Settings (Windows XP) 1. On the Windows taskbar click Start>Control Panel . This displays the “Control Panel” window. 2. Double-click the Netw ork Connection icon. This displays the “Network Connections” window. 3. Right-click Local Area Connect[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Checking TCP/IP Settings (MAC OS 8.6 through 9.x) 1. Select Apple >Control Panel >TCP/IP . This displays the “TCP/IP” window. 2. Select one of the following from the Connect via drop-down menu. • Ethernet or Ethernet built-in if connecting via Ethernet. • Et[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Checking TCP/IP Settings (MAC OSX) 1. Click Apple -> System Preferences . This displays the “S ystem Preferences” window. 2. Double-click the Netw ork icon under the Internet & Netw ork section. This displays the “Network” window. 3. Select one of the follo[...]

6500 Series Residential Gateway User’s Guide Operating System Configuration Internet Access Configuration Windows users must configure their computers to use the Gateway for Internet access. Ensure that the Gateway is installed correctly and the DSL line is functional. Then follow the appropriate procedure below to configure your Web browser to a[...]

17 Chapter 4 SpeedStream Gateway Setup This chapter describes how to connect to and setup your Gateway configuration. This chapter describes the steps to set up the S peedStream Gateway configuration using the Gateway Setup Wizard. Other configuration may also be required on the Gateway, depending on which features and functions of the Gateway you [...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Connecting to the Gateway You can connect to the Gateway using UPnP (if it is enabled on your computer) or through the Web browser . Using UPnP (Windows XP and Me) If your Windows operating system supports UPnP (Universal Plug and Play) and UPnP is enabled, an icon for the Gat[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Gateway Setup Wizard The first time you connect to the Gateway, the Setup Wizard runs automatically. (The Setup Wizard also runs if the Gateway's default settings are restored. ) Proceed through the entire Setup Wizard to ensure accuracy of the installation. You w ill nee[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup 6. Click Next . This displays the “Configure Time Zone” window. Optionally set the time zone of the area of the wo rld in which you live on the “Configure Time Zone” window. This option must be enabled to define time of day restrictions for users. 7. To set the time zo[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Set the wireless security level from the “Wireless Security Configuration” window. ALL wireless devices attached to the Gateway MUST have the same wireless security settings for your network to have proper communications and security. 13. From the Security Mode drop-down m[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup 15. If the Powerline window appears, select one of the following Pow erline Interface options: • Disable Powerline connection is disabled. Click Next . This displays the “Finish” window. • Enable Powerline connection is enabled. 16. If you selected Enable , enter a pas[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Wireless Setup WEP 64-Bit Option WEP security offers the same sec urity offered by a wired LAN with encrypted packets. This option offers 64-bit encryption, which is the least secure WEP opt ion. This section assume s you currently have the “Wireless Security Configuration?[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Wireless Setup WEP 128-Bit Option WEP security offers the same sec urity offered by a wired LAN with encrypted packets. This option offers 128-bit encryption, which is the most secure WEP opt ion. This section assume s you currently have the “Wireless Security Configuration?[...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Wireless Setup WPA PSK Option WPA security changes encryption keys after a specified amount of time. This is the most secure option for wireless networks. This section assumes you cu rrently have the “Wireless Se curity Configuration” window displayed on your computer. To [...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Home Window After finishing the Setup Wizard and clicking Configure , the Home window appears. This window also appears from now on when connecting to the Gateway. After finishing the Setup Wizard and clicking Configure, the “Home” window is displayed. This window is also [...]

6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Toolbar The Gateway has three primary toolbar buttons: Users, Devices, and Gateway. The options for all the toolbar buttons differ depending on the user login. T he administrator has the most authority with all options enabled, while the user has limited options based on the u[...]

5 Chapter 5 Configuring Users and Devices This chapter explains how to confi gure users and devices on the Gateway. This chapter contains details for configuring users and devices on the Ga teway. This chapter is organized into two parts corresponding to the buttons in the toolbar: Users and Devices . Refer to Chapter 6, Configuring Gateway Options[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices 2. Type a user name in Username . 3. Type a password in Password . 4. Re-type the password in Confirm . 5. Click Next . This displays the “Profile Content F iltering” window. (At any time during user configuration, you can click Finish to complete the user profile and [...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices Profile configuration access defines the access per mission for a user controlling what functions and features are available to that user. 9. Select one of the following profiles and click. • Administrator User has access to the Internet and all of the configuration tool[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices • Only allowed from The user can only access the Internet at the time range set in the time drop-down menus. Be sure to specify the from and until times the user can access the Internet. 12. Select one of the following options to designate the number of minutes a user ca[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices • Select a color from the drop-down menu. • Type a numeric color value in the box next to the color drop-down menu. The number is based on RGB (Red Green Blue) values. For example, the color red is represented by a value of ff0000, green is represented by a value of 00[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices Editing A User Profile This section describes how to edit a user profile. You must be logged in as the administrator to edit a user profile. To edit a user profile: 1. From the “ Users Profile ” window, click the button in the le ft navigation pane corresponding to the[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices Deleting a User This section describes how to delete a user. You must be logged in as the administrator to delete a user. To delete a user: 1. From the “ Users Profile ” window, click the button in the le ft navigation pane corresponding to the user you want to delete.[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices Viewing User Logs User logs provide time stamped information about the activity of the user over the network. To view user logs: 1. From the “ Users Profile ” window, click the button in the le ft navigation pane corresponding to the user you want to delete. This di sp[...]

6500 Series Residential Gateway User’s Guide Configuring Users and Devices Configuring Devices The Devices option allows you to view devices connec ted to your Gateway. If you are logged in as the administrator, you can view all the connected devices to the Gateway. If you are logged in as a specific user, you can only view devices a ssociated wi[...]

37 6 Chapter 6 Configuring Advanced Features This chapter explains how to confi gure advanced features on the Gateway. This chapter contains details for configuring the many advanced features available with your Gateway. Some of the features described below require at l east a mid-level understanding of networking principles. These features are pro[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features ISP Connection The ISP Connection option displays all active and available Internet connections. Many of the settings for this option are intended for use only by advanced users. This option may not be available depending on your ISP. You must be logged in as an administra[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Advanced ISP Settings The Gateway provides access to additional, advanced ISP configuration settings. All the options in this section should only be configured with the help and gui dance of your ISP. Incorrect changes to any of these options could result in the fa ilure o[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features ATM Virtual Circuits Use the ATM virtual circuit advanced option to create and configure a Permanent Virtual Circuit (PVC). A PVC is used to maintain a permanent connection between two points on a network. Changes to ATM settings should not be made unless you are advised t[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Static Routes Use the static routes advanced opti on to configure static routes to remote equipment. Static routing allows a pre-defined route to be set for the transmissi on of data. Static routes take precedence over all dynamic routing options and also provide enhanced [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Dynamic DNS Use the dynamic DNS advanced option to set up dy namic DNS. Dynamic DNS translates IP addresses into alphanumeric names. For example, an IP address of 333.136.249.80 could be translated into siemens.com. To use the DDNS service, you must register for the servic[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features RIP (Routing Information Protocol) Using RIP, the Gateway is able to determine the shortest distance between two points on the network based on the addresses of the originating devices. RIP (Routing Information Protocol) is based on distance algorithms to calculate t he sh[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Home Network The Home Network option displays all network-rela ted information. You must be logged in as the administrator to access this option. To use the Home Network option: 1. Click the Home Network button on the Gateway Options pane. This displays the “Home Network[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features IP Network The Gateway provides the flexibility to use differ ent ranges of IP addresses to be assigned by the DHCP Server housed in the Gateway. DHCP (Dynamic Host C onfiguration Protocol) allows computers to obtain either permanent or temporary IP addresses from a centra[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Server Ports Common applications such as HTTP (Web site tra ffic), FTP, and Telnet use pre-defined incoming port numbers for compatibility with other services. If you wish to change the ports used by these applications you may do so using this option. This featur e is reco[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features LAN/WAN Port If your Gateway contains four Et hernet ports, Ethernet port #4 can be us ed as either a LAN (network) port or as a WAN (Internet connection) port. Select the appropriate option to define whether the port is used as a fourth local network port or as a connecti[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Wireless Network Configure the wireless network using this option. The wireless settings on the Gateway must match those of any wireless clients on your network. To configure the wireless network: 1. Click the Configure the Local SpeedStream Gatew ay Wireless Network hyper[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Set the wireless security level from the “Wireless Security Configuration” window. All wireless devices attached to the Gateway MUST have the same wireless security settings for your network to have proper communications and security. 7. From the Security Mode drop-dow[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Wireless Setup WEP 64-Bit Option (Advanced Home Network) WEP security offers the same sec urity offered by a wired LAN with encrypted packets. This section assumes you currently have the “Wire less Security Configuration” window displayed on your computer. To use the W[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Wireless Setup WEP 128-Bit Option (Advanced Home Network) WEP security offers the same sec urity offered by a wired LAN with encrypted packets. This option offers 128-bit encryption, which is the most secure WEP opt ion. This section assume s you currently have the “Wire[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Wireless Setup WPA PSK Option (Advanced Home Network) WPA security changes encryption keys after a specified amount of time. This is the most secure option for wireless networks. This section assumes you cu rrently have the “Wireless Se curity Configuration” window dis[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Wireless Filter and Options Configuration Control access to the Gateway of wireless devices based on the MAC address of the device using the “Wireless Filter Configuration” window. A MAC (Medi a Access Control) address refers to a hardware address that uniquely identif[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features 5. Optionally, configure the following items: • Data Transfer Rate If a particular wireless client is unable to auto- negotiate a connection to the Gateway, the data transfer rate may be set to a specific data ra te such as 11 Mbps for 802.11b wireless clients. • RTS/C[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Powerline Security Configuration If you have a Powerline enabled Gateway, you have the opt ion of configuring security for the Powerline connection. To configure powerline security: 1. Select one of the following Powe rline Interface options: • Enable Enables a powerline[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features 5. Select one of the following Powerline Filter options: • Enable Enables powerline filtering. • Disable Disables powerline filtering. If powerline filteri ng is disabled, all devices have access to the Gateway. 6. If powerline filtering is enabled, select one of the f[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features UPnP (Universal Plug and Play) Microsoft UPnP allows the Gateway to communicate directly with certain Wi ndows operating systems to trade information about the special needs of cert ain applications (such as messaging programs and interactive games) as well as provide info[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features 7. Double-click the icon. The Gateway will open another Web page for UPnP functions. Now, NAT functionality is available. The Gateway will create virtual servers automatica lly when it detects the computer running Internet applications that require this configuration. Now [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Security Your Gateway provides broad security measures agai nst unwanted users. Security also allows for the configuration of the Gateway firewall, administrat or password, (NAT) Network Address Translation, and DMZ (Demilitarized Zone) configuration. To use the security o[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Firewall Settings A firewall is a system designed to prevent unauthorized access to or from a private network. The firewall window provides a listing of options to be enabled or disabled as well as links to configure the more complex details of each feature. To configure t[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Security Lev el Security level refers to how much access is permi tted from your Gateway to the Internet or other networks. To enable and configure the security level feature: 1. Select Level from the “ Firewall Settings ” window. 2. Click the Configure hyperlink next [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Attack Detection If the Attack Detection System is enabled, the Gate way provides protection against the most common hacker attacks that attempt t o access your computer/network from the I nternet. Intrusion att empts can also be logged to provide a record of attempts and [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features • TCP FIN An outside device can send an attack using TCP FIN. Th is attack never allows a data packet to finish transmitting and brings down your system. • TCP XMAS An outside device can send an attack using TCP packets with all the flags se t. This causes your system [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features IP Filtering Define inbound and outbound IP filter rules using this pr ocedure. IP filtering rules can only be defined if the Firew all Level setting is Custom . This method of firewall protection is recommended for advanced users only. To define IP filtering rules: 1. Cli[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Add New IP Filter Rules The “Basic Rule Definition” window is displayed when you select Add New IP Filter Rule from the “ Firewall IP Configuration Wizard ” window. Using this option, you can define both inbound and outbound rules. Each rule defined is added to the[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features 9. If you selected This IP Address , enter an IP address in the IP Address field and do one of the following: • Enter a netmask in the Netmask field. • Select or Host to use your Gateway netmask as the source netmask. 10. Under the Destination heading, select a network[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features TCP/UDP Options Window The “TCP/UDP Options” window is displayed if you select TCP or UDP protocol from the “ Protocol Definition ” window. If you selected either of these prot ocol types, you must identify the source and destination ports. 1. Select one of the fol[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features ICMP Options Window The “ICMP Options” window is displayed if you select ICMP protocol from the “ Protocol Definition ” window. 1. Do one of the following: • Select any of the ICMP options you wish to filter. • Select All Types to filter all options. 2. Click N[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Clone IP Filter Rules The “Clone Rule Definitions” window is displayed when you select Clone IP Filter Level from the “ Firewall IP Configuration Wizard ” window. Using this option, you can clone either high or low level rules and modify them according to your need[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features DMZ The DMZ feature allows a computer on your home net work to circumvent the firewall and have direct access to the internet. This feature is primarily us ed for gaming. The Gateway allows you to configure a temporary or permanent DMZ (Demilitarized Zone) to by pass the f[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Firew all Snooze Control The snooze feature allows you to bypass the fire wall for a set amount of time so outside support personnel can access your Gateway or network, or so you can run an application that conflicts with the firewall. This function is recommended for use [...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Administrator Password You may change the Gateway administrator password at any time if you have admin istrative rights to the Gateway. To change the administrator password: 1. From the “Security Options” window, click the Admin Password button. This displays the “En[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Address Translation The Address Translation feature provides different methods of keeping individual users/computers hidden behind a single outward-facing address, while still a llowing them to access the Internet and related applications. If you have more than one availab[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Address Translation With NAT Network Address Translation (NAT) translates an IP address from your home network to an address on the Internet. It allows only one machine to access the Internet. To enable and configure NAT address translation: 1. Select Address Translation ([...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features Address Translation With NAPT Many applications require special port access to the Internet in order to function. By enabling Network Address Port Translation (NAPT), multiple computers in your home network have access to the Internet by translating port addresses to an In[...]

6500 Series Residential Gateway User’s Guide Configuring Advanced Features 5. Do one of the following: • Select one of the following services from the Select service by name drop-down menu. − Telnet Telnet is a program that allows you to connec t to other computers over the Internet. This options uses port 23. − FTP (File Transfer Protocol)[...]

77 Chapter 7 Monitoring Gateway Health This chapter explains how to m onitor the health of the Gateway. This chapter describes how to monitor the health of the Gateway. The Gateway health options are used to gauge the various measures of Gateway’s health . To use the Gateway health options, click the Gatew ay Health button from the Gatew ay Optio[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Statistics You can display statistics for the Internet, Home Networking, Security, and Logging. To display any of these statistics, click the Statistics button from the “ Gateway Health ” window. This displays the “SpeedStream Gateway Statistics” window. Click the hype[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Internet Stats Internet statistics are commonly used by your Inte rnet Service provider to diagnose service-related issues. Internet statistics include either ATM or DSL statistics. ATM Statistics View status and statistical information for the WAN-side Asynchronous Transfer M[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Home Netw orking Stats Home Networking statistics are helpful for troubleshoot ing issues on your home network. These statistics are displayed for each physical interface connect ed to the Gateway. They are separated into Ethernet , USB , Powerline , or Wireless statistics. Et[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Logging Extensive activity logs are provided for advanced troubleshooting and administrative use. The following types of logs are available: System , Firewall , and User Access . System Logging System logging displays Gateway status, user login, interfaces accessed, etc. Activ[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Update Firmware This feature updates the firmware of your Gateway through the Internet or from a device connected to your Gateway. This option may not be available on your Gateway configuration. If available, you must be logged in as the Gateway Administrator to access the uti[...]

6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Diagnostics The Gateway provides diagnostic tests and data for eac h interface. This data is commonly requested by technical support to assist in troubleshooti ng. To access this feature, click the Diagnostics button from your “ Gateway Health ” window. This displays the ?[...]

84 Chapter 8 Miscellaneous Gateway Options This chapter explains how to customize the appearanc e of the configuration program and to reboot the Gateway. This chapter is organized into parts that correspond to the following buttons shown in the Gatew ay Options pane. Customize the Gateway’s display. Reboot the Gateway. Customize You are able to c[...]

6500 Series Residential Gateway User’s Guide Miscellaneous Gateway Options Color Palette Multiple color selections are available to customize the appearance of the configuration interface/program. To configure the color palette: 1. From the “Customized Settings” window, click the Color Palette button. This displays the “Customized Colors”[...]

6500 Series Residential Gateway User’s Guide Miscellaneous Gateway Options Language Multiple languages may be available for displaying text in the configuration interface/program. This option may not be available on your Gateway configuration. To set the language used on the Gateway windows: 1. From the “Customized Settings” window, click the[...]

6500 Series Residential Gateway User’s Guide Miscellaneous Gateway Options Time Zone Using this option, you can configure the time parameters to automatically synchronize the Gateway’s internal date and time settings with those of your selected time zone. This time will be used to control time restrictions you may set for users as well as in en[...]

6500 Series Residential Gateway User’s Guide Miscellaneous Gateway Options Reboot You can reboot the Gateway using the Reboot option, or you can reset the Gateway to factory defaults using the reset option. Reboot should be used when the Gateway needs to be restarted. The Gateway can also be rebooted using the power switch on the r ear panel of t[...]

89 A Appendix A Troubleshooting Overview This chapter covers some common problems that may be encountered while using the Wireless DSL Gateway and some possible solutions to them. If you follow the suggested steps and the Gateway still does not function properly, contact your Internet Service Provider or Technical Support for assistance. General Is[...]

6500 Series Residential Gateway User’s Guide Appendix A - Troubleshooting Contacting Technical Support Before contacting technical support, please refer to the previous troubleshooting information. For issues concerning DSL service or connectivity , contact your Internet Service Provider (ISP) directly. If you are still unable to resolve the prob[...]

91 Appendix B Specifications Media Interface: RJ-11 DSL WAN connection (5) 10/100Base-T RJ-45 Ethernet LA N connections (Auto-MDI/MDI-X) USB Type B connection DB-9 RS-232 Serial console port Diagnostic LEDs: Power, Status, Link and Activity fo r DSL, Ethernet, USB (optional), and Wireless Management: Intuitive, Web-based management Comprehensive ha[...]

6500 Series Residential Gateway User ’s Guide Appendix B Specifications R outing: DHCP server and DNS agent Network Address Port Translation (NAPT) Network Address Translation (NAT) Packet filtering RFC 2364 Point-to-Point Protocol over ATM PVCs (PPPoA) RFC 2516 Point-to-Point Protoc ol over Ethernet (PPPoE) RFC 2684 (formerly 1483) Bridged Ether[...]

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