Toshiba CTX manual

Telecommunication Systems Division November 2003 DKT/IPT T elephone User Guide Digital Business T elephone Systems[...]

Publicati on Informati on T oshiba A mer ic a Info rmati o n S yst ems, In c., T elecommu nica ti on Syst ems Divis i on, res er ves the ri ght, without prior not ice, to revi se this i nformat ion publ ication fo r any reas on, in cl uding, but not li mi te d to , ut il i za ti on of new adva nces in the st ate of techn ical a rts or to si mply ch[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) I[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T os h iba Am eric a Info rmatio n Syst ems, Inc. , ( “ TA I S ” ) warrants that this telephone equ ipment (ex ce pt for fuse s, lamps, and other consuma bles) will, upon delivery by T AI S or an author ized T AIS dealer to a retai l customer i n n[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 i Contents Introduction Organizati on .... ........................... .................. ........................... ........................... ............ ... vi i How to Use This Guide.............. ........................... ........................... .................. .............. viii Convent[...]

Contents Chapte r 3 – Advan ced Operati on ii Strata CT X DKT/I PT T elephone 1 1/03 Answering a Call........................ ......... ......... .................. ......... ......... .................. ......... ...... .1 0 Handset .......................... .................. ........................... ........................... ............[...]

Contents Chapter 3 – Advan ced Opera tion Strat a CT X DK T /IPT T elep ho n e 1 1/03 iii Station ............................ .................. ........................... ........................... .................. .. ..... 30 Station Cal l Forward Categ ories................................. ........................... ....................[...]

Contents Chapte r 4 – DKT3 014 LCD F eatures iv Strata CT X DKT/I PT T elephone 1 1/03 Emergency Page ............ .................. ........................... ........................... .................. ....... 52 Privacy ... ........................... ........................... .................. ........................... .............[...]

Contents Appendix A – Centre x Applica tion Strat a CT X DK T /IPT T elep ho n e 1 1/03 v Buttons and LEDs ............................ ........................... .................. ........................... ....... 82 DSS Console .............................. .................. ........................... ........................... ........[...]

Contents Appendix C – IPT 1020-SD Settin gs vi Strata CT X DKT/I PT T elephone 1 1/03[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 vii Introduction This use r guide describes ho w to use these Toshi ba Strata s eries te lephon e products with Str ata CTX 100-S, CTX100, and CTX670 te lephone sy stems: • Strata 3000-s eries and 2000-seri es digit al tele phones • Strata IP teleph one (IPT1020 -SD) • St rata Digi tal Add-on Module[...]

Introduction How to Use This Guide viii Strat a CTX DKT/IPT T elephone 1 1/03 • Appendix B – But ton Labels lis ts the fe ature but ton desi gnations o f the 3000- series digital telephon e models . • Appendix C - I P T1020-S D Settings expl ains how t o enter da ta for t his tele phone if it w asn ’ t prev iously ent ered or if y ou need t[...]

Introduction Related Do cu me nts /M edi a Strat a CT X DK T /IPT T elep ho n e 1 1/03 ix Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or in p rint . T o find the mo st cu rre nt ve rsion , chec k the vers ion/d ate i n the Publ ication I nformation on the back of the documen t ’ s [...]

Introduction Related Documents/Media x Strata CT X DKT/I PT T elephone 1 1/03[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 1 The Grand T our 1 This chap ter famil iarize s you with DKT300 0-serie s digital s peakerphone s, IPT1020-SD I nternet Protocol Telephones (IPTs), and DKT2000-seri es digital speaker phones (m odel numbers appear on the botto m of your telephone ). DKT3000-se ries T elephones The DKT3000-s eries model s[...]

The Grand T our DKT300 0-series T elephones 2 Strata CT X DKT/I PT T elephone 1 1/03 T osh iba LCD tele phones provide easy ac cess to fre quently-u sed feat ures. Prompt s guide you through sp ecific t asks. They als o provide Ou tside Lin e Identific ation, User Name/Number , Call Durati on, Date/T ime of Day displa ys, and the ability to displa [...]

The Grand T our DKT300 0-s erie s T elephones Strat a CT X DK T /IPT T elep ho n e 1 1/03 3 Fixed Butt ons The fixe d buttons o n your di al pad ena ble you to perform stand ard fu nctions qu ickly and easi ly . Thes e buttons are descr ibed in Cha pter 2 – The Basics . Flexible Buttons Y our telephone c an have 10, 1 4, or 20 Flex ible Butt ons [...]

The Grand T our IP T10 20- SD T elephones 4 Strata CT X DKT/I PT T elephone 1 1/03 When the Sof t Key prompts appear on the LCD, the LCD Contr ol Button j ust below the prompt off ers access to that f eature. See “ Usin g Y our LCD ” on pa ge 21 fo r more infor mati on. • 0RGH is genera lly used a s a So ft Key . • Pressin g 3D J H switches[...]

The Grand T our DKT200 0-s erie s T elephones Strat a CT X DK T /IPT T elep ho n e 1 1/03 5 DKT2020-SD T elephon e Fixed Butt ons The fix ed but tons on y our t elepho ne ena ble yo u to perfor m sta ndard functi ons qu ickly and easi ly . Thes e buttons are descr ibed in Cha pter 2 – The Basics . 5972 Dial Pad Handset Red/Green LED Indicators LC[...]

The Grand T our DKT200 0-series T elephones 6 Strata CT X DKT/I PT T elephone 1 1/03 Flexible Buttons All Flex ibl e Buttons must be pr ogr ammed f or your t el epho ne in syst em p rogramming and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see you r CTX System Admini strator for [...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 7 The Basics 2 This chap ter s hows you the b asic oper ation of your DKT3000-se ries te lephone, IP T1020-SD, or DKT2000-series telephone . Important! The t ext in th is chap ter appli es to the DKT3000-seri es telep hones, IPT1020-SD, and DKT2000-ser ies tel ephones, unl ess other wise noted . Impo rtan[...]

The Basics Importan t - Read Firs t 8 Strata CT X DKT/I PT T elephone 1 1/03 Which Outgoing/Inc oming Call Featur es Do I Hav e? Check mark h ere which ou tgoing/i ncoming fea tures you have on your sys tem. ❐ Auto mati c Line Sele ctio n (A LS): When ma king out going calls, you have ALS if when you li ft the h andset or press 6SNU you hear dia [...]

The Basics Maki ng a Call Strat a CT X DK T /IPT T elep ho n e 1 1/03 9 Making a Cal l There ar e three way s to orig inate a c all from yo ur digit al telep hone: Hot Dialing 1. T o make a c all usin g Hot Dialing, di al the nu mber . When you sta rt to di al, the ext ension butt on, Spkr and Mi c LEDs light . Digits display as they ar e dialed . [...]

The Basics Answer ing a Ca ll 10 Strata CT X DKT/I PT T elephone 1 1/03 Answe ri n g a Cal l There ar e several ways to ans wer a ca ll: Handset ➤ If your tel ep hone is pro gra mme d for Ringi ng Line Pref er enc e, pic k up the hands et and the t elephone a utomatica lly answer s the ri nging lin e. ➤ If not, press the butto n associated with[...]

The Basics Messa ge Wai ting Strat a CT X DK T /IPT T elep ho n e 1 1/03 11 Mess age W ait ing Use your 0VJ LED/b utto n and L CD to see /r etr ieve m ess a ge( s). An extens ion can re ceive up t o four s imultaneous Mes sage W aiting indica tions and LCD messages. One messag e is reserve d for the Message Center . Y our teleph one can be pr og[...]

The Basics Microp hone 12 Strata CT X DKT/I PT T elephone 1 1/03 T urning On/Of f MW LED on Anot he r Extension If you ca ll an ext ension and it ’ s bus y or ther e is no ans wer, you may be a ble to light that ex tension ’ s Message Wait ing LED and en able that extensi on to call you back. The abil ity to pe rform this feature is set i n sys[...]

The Basics Call T ransfer Strat a CT X DK T /IPT T elep ho n e 1 1/03 13 Call T ransfer 1. While on a call, press & QI7U Q . Y our Line LED flashes gr een and you hear inte rnal dial t one. 2. D ial t h e ex te nsio n wher e th e call w ill be tra nsf er red . Y ou can rema in o n t he l ine and announ ce the call or i mmediately “ blind t[...]

The Basics Confere nce Calls 14 Strata CT X DKT/I PT T elephone 1 1/03 Confer ence Call s Y ou can confe rence toge ther up t o eight par ties (inc luding your own) - wit h up to six partie s being ext ernal ne twork lin es. The a ctual number of confe rence par ties with accepta ble volume l evels dep ends on the local and far e nd telepho ne line[...]

The Basics Confe renc e Ca ll s Strat a CT X DK T /IPT T elep ho n e 1 1/03 15 Adding Vo ice Mail t o a Confer ence The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one telep hone call . ➤ T o add V oice Mail to a conf erenc e c[...]

The Basics Confere nce Calls 16 Strata CT X DKT/I PT T elephone 1 1/03 Conferen ce Split/Joi n/Drop If you i nitiate a c onference with two or more parties , you and another membe r of the confere nce can leave (Sp lit) th e confere nce for a p rivate c onversati on. Duri ng this time, oth er conferenc e members remain c onnected. Y ou can then Joi[...]

The Basics Confe renc e Ca ll s Strat a CT X DK T /IPT T elep ho n e 1 1/03 17 If you wa nt to S p lit w i t h a d ifferen t exte nsi o n, continu e to press the NEXT soft ke y until y ou see th at ex t ens ion. Example, if you want t o Split with e xtension 202, pres s the NEXT soft k ey until you see 202. Then pres s the num ber shown to the left[...]

The Basics Hold 18 Strata CT X DKT/I PT T elephone 1 1/03 Hold 1. T o place a call o n hold, press +ROG . Y our LCD shows the line on hold. The h eld Line ’ s LED fla s hes gree n whil e ap pea r a nce s o f th e lin e at ot her stat io ns f lash r ed. • T o ret urn to the he ld cal l, press the h eld /LQH but ton. • If you do not r eturn [...]

The Basics Vo l u m e Co n t r o l Strat a CT X DK T /IPT T elep ho n e 1 1/03 19 Vo l u m e C o n t r o l ➤ T o adjust the hands et volume ➤ Press t he 9RO ▲ to increas e vo lume and 9R O ▼ to decr eas e volu me du ring t he ca ll. When you hang up, the v olume retu rns to the default setting . ➤ T o adjust the spe aker volume f or inter[...]

The Basics LCD Contra st Adjust me nts 20 Strata CT X DKT/I PT T elephone 1 1/03[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 21 Advanced Operation 3 This chap ter give s you more details abo ut your DKT3000 -series telephone , IP T1020-SD, or DKT2000-seri es telephone ’ s advanced f unctions. Using Y our LCD If your telephone has an LCD, use this section to l earn more a bout its f unctions. In it s idle state, t he LCD is a [...]

Advanced Operati on Soft Keys 22 Strata CT X DKT/I PT T elephone 1 1/03 Soft Keys When Sof t Keys are o n, they rep lace the fun ctions on t he 0RGH , 3D J H , 6FU ROO and )HD W X U H buttons below t he LCD. ( )HD WX U H is a fu ture fea ture for DKT3000-series phones an d the IP T10 20-SD.) The foll owing tabl e defines Soft Key Prompts . T able 1[...]

Advanced Ope rat ion Soft Keys Strat a CT X DK T /IPT T elep ho n e 1 1/03 23 Soft Key Example When the Sof t Key prompts appear on the LCD, the LCD Contr ol Button j ust below the prompt off ers access to that f eature. Here ’ s an ex ample of how So ft Keys work. 1. When an o utsid e call is in progres s, the LCD appe ars as shown on th e right[...]

Advanced Operati on Advi sory Mes sages 24 Strata CT X DKT/I PT T elephone 1 1/03 Advisory Mess ages Advisory m essag ing enabl es you to st ore an in for mative messag e for LCD tele phones that ca ll your t elephone. Th e messages c an be up to 16 charact ers long. The S trata CTX provide s a number of stored mes sages, shown in the table below .[...]

Advanced Ope rat ion Account Co de Call s Strat a CT X DK T /IPT T elep ho n e 1 1/03 25 Account Co de Calls Account Cod es (Forced or V oluntar y) can be u sed for a variety o f reasons includin g billi ng, tracking, a nd line r estrictio n appli cations. Acco unt Codes ar e assigne d in the system as a fixed l ength (de fault is six digi ts) and [...]

Advanced Operati on Account Code Cal ls 26 Strata CT X DKT/I PT T elephone 1 1/03 V olunt ary Acc ount C odes (V eri fied/ Non-V erified) V oluntar y Account Codes are opti onal. They ca n be enter ed during a call and are used for tra cki n g sele cted calls using Station Messa ge De tail R epor t (SM DR) c al l de ta il recordi ng option. If the [...]

Advanced Ope rat ion Automat ic Bus y Redia l Strat a CT X DK T /IPT T elep ho n e 1 1/03 27 Automati c Bu sy Red ial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s. The syst em repeats the red ial unti l the dest ination is no long e[...]

Advanced Operati on Automati c Callbac k 28 Strata CT X DKT/I PT T elephone 1 1/03 Automati c Cal lback When you rea ch a busy st ation, you can set Aut omatic Callba ck to have the syste m monitor t he busy ext ension an d notify yo u when it becomes id le. Automatic Callback can a lso plac e you in queu e for an av ailable outside l ine, if you r[...]

Advanced Ope rat ion Backgrou nd Mu sic Strat a CT X DK T /IPT T elep ho n e 1 1/03 29 Background Mu sic Y ou can se t b ack ground mus ic ove r y our te lep hone speaker o r over ext er nal sp eakers . Up to 16 differ ent musi c so ur ces can be app l ied t o the Stra ta C T X sy stem : the first source i s Quiet T one, all others c an be music or[...]

Advanced Operati on Call F orward 30 Strata CT X DKT/I PT T elephone 1 1/03 Call Forward There ar e two types of Call Fo rwarding that you can se t. One is Sys tem Call For ward (set in sys te m Pr ogr am min g) wh ich au tom atic ally d ire ct s cal ls to a pred e fin ed locati on, such as V oice Ma il. See you r CTX System Adm inistra tor to de t[...]

Advanced Ope rat ion Call For wa rd Strat a CT X DK T /IPT T elep ho n e 1 1/03 31 Station Ca ll F orward Ca tegorie s Y o u can s et Cal l Fo rw ar d f or th e foll owin g ca te go ri es o f c alls . W ithin thes e categor ies, you ca n use five dif ferent t ypes of Call Forward Sett ings. • Call Forward Any Call – Forw ard s any ca ll, wheth [...]

Advanced Operati on Call F orward 32 Strata CT X DKT/I PT T elephone 1 1/03 • Call Forwar d Busy/Do Not Distur b/No Answer – Forward s all c alls to you r stati on whenever y ou are busy , in the DND mo de, or after ringing a nd you do not answer t he call withi n a design ated time (set by you when you enab le the fe ature). • Call Forward C[...]

Advanced Ope rat ion Call For wa rd Strat a CT X DK T /IPT T elep ho n e 1 1/03 33 Call Forwa rd Examp les ➤ To set your telephone to CF Busy-No Answer to an inte rnal exten sion number ➤ Press you r exte nsion but ton +   +  +   = Call Forwar d Access Cod e sequence  = Interna l Exten[...]

Advanced Operati on Call F orward 34 Strata CT X DKT/I PT T elephone 1 1/03 Busy No Ans wer to an ext. Press ext. but ton + + dial th e dest. ex t. no. (tone ) + timer ( ~ ) (tone) Busy No Ans wer to outside tel eph one no. Press ext. button + + outside l ine acce ss code + dest . telephon e no. + + timer ( ~ ) (tone) Cancel Press ext. but ton + (t[...]

Advanced Ope rat ion Call For wa rd Strat a CT X DK T /IPT T elep ho n e 1 1/03 35 Busy to outside telephon e no. Press ext. but ton + (tone) + dia l the other telephone ’ s ext. no. + enter oth er telepho ne ’ s CF pass cod e + + o ut sid e line acce ss co de  + dest. tele phon e no. + (tone) No Answer to an ext. Press ext. but ton + (tone)[...]

Advanced Operati on Call F orward 36 Strata CT X DKT/I PT T elephone 1 1/03 Call Forward - Incoming Line Call - Set for Anothe r Stat ion: Enables y ou to se t forwardi ng of i ncoming line cal ls for ano ther teleph one with in your te lephone syste m All Calls to an ext. Press ext. button + (tone) + dial th e other te lephon e ’ s ex t. no. + e[...]

Advanced Ope rat ion Call History Strat a CT X DK T /IPT T elep ho n e 1 1/03 37 Call History Incom ing calls w ith C all er ID or A NI in for m ati on can b e opti ona ll y re corde d into a rollin g li st for t he sta tio n whe re the call is ring ing . The c all i s plac ed in t he li st alo ng with the number, name ( if provided) , time and da [...]

Advanced Operati on Call Pi ckup 38 Strata CT X DKT/I PT T elephone 1 1/03 ➤ To p a r k a c a l l 1. While on a call, press 3 DUNLQ2 UELW ...or &QI 7U Q +  . The LED flashes gre en (consulta tion-hol d). If you were on an exten sion duri ng the cal l, and you have l ine butt on on your t elephone, t he line LED will f lash u[...]

Advanced Ope rat ion Call Pickup Strat a CT X DK T /IPT T elep ho n e 1 1/03 39 Ringing, Pag e or Held Call Pi ck up This fea ture pic ks up ringi ng or held calls, incl uding Group Page and All Call Page calls. If th ese types of calls occur at t he same time, the p ickup prio rity is stat ion-to- stati on and then Page calls in the or der of occu[...]

Advanced Operati on Call W ait ing 40 Strata CT X DKT/I PT T elephone 1 1/03 Notes • The Primar y extens ion number is the director y number by which the telephon e set is defi ned. Oth er , non-p rimary ext ension numbe rs may al so appear on the telepho ne. By convent ion, the Pr imary extensi on number i s assigne d to the fi rst button o n a [...]

Advanced Ope rat ion Direct Inward System Access (DISA) Strat a CT X DK T /IPT T elep ho n e 1 1/03 41 Direct Inwa rd System Access ( DISA) Outs ide ca ller s with tou c h to ne tele phon es c a n ca ll in to lines pro gram med f or Dir ect Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without going through an attenda nt [...]

Advanced Operati on Distinctive Ringing 42 Strata CT X DKT/I PT T elephone 1 1/03 Distinctive Ringing ➤ T o set distinc tive rin ging (CTX soft ware R1. 2 or lowe r) 1. Press   to enter Use r Programming Mo de. 2. Press a /L QH bu tton. The Li ne LED is steady gr een. 3. Enter t he ringin g pitch numbe r:  = Lo w ,  = M[...]

Advanced Ope rat ion Do Not Disturb Strat a CT X DK T /IPT T elep ho n e 1 1/03 43 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal , externa l and tra nsferred calls do not ring your stat ion and Of f-hoo k Call Announc e calls are denie d. Y ou can continu e to make calls while in the DND mode. When or iginati ng a call in[...]

Advanced Operati on Door Lo ck(s) 44 Strata CT X DKT/I PT T elephone 1 1/03 Setting DN D for An other Ex tension ➤ T o activate DND for another ext ension ➤ Ente r  (hear Ent ry T one) + the Primary ex tensi on of the remote ex ten sion + the pass code +  (hear Succ ess T one). This sets DND as if activat ed by the Primary e x[...]

Advanced Ope rat ion Door P hone (s) Strat a CT X DK T /IPT T elep ho n e 1 1/03 45 Door Pho ne(s) Door phones ca n be used to call phon es selected in system pro gramming. When a door phone cal ls, you hea r a disti nctive r inging to ne, one or f ive times (s et in syst em programmin g). Y ou can a lso call a do or phone and monitor the su rround[...]

Advanced Operati on Echo C ancellat ion 46 Strata CT X DKT/I PT T elephone 1 1/03 ➤ T o call/monitor a do or phone 1. W it h the hands et of f-hook, pr ess an ext ension but ton. Y ou hear di al tone a nd the LED flashe s green (i n-use). 2. Press  (hea r thre e tone burst s), the n enter t he door phon e number ( 01~24, dependin g on sy[...]

Advanced Ope rat ion Emergen cy Ringdo wn Strat a CT X DK T /IPT T elep ho n e 1 1/03 47 Emergency Rin gdown If a st ation re mains of f-hook f or a progr ammable peri od, it ca n be aut omatically treat ed as an Emer gency Call and di rected t o an emer gency des tinati on. The statio n may have par tiall y dialed a number or have di aled no di gi[...]

Advanced Operati on Off-hook Call Annou nce 48 Strata CT X DKT/I PT T elephone 1 1/03 Off-hook Call Anno unce Off -hook Call Announce (OCA) e nables you to complet e a call t o a busy digi tal telepho ne. Y o ur telephone must be programmed t o either anno unce automatical ly or to announce a fter you pres s a but ton on your di al pad . The d esti[...]

Advanced Ope rat ion Overri de Call s Strat a CT X DK T /IPT T elep ho n e 1 1/03 49 3. Press 0LF or 0 LFU RSKQ &XWRI I agai n t o r ec onne ct to th e s econ d call er . Y ou can toggle a s often a s you choose . If you do n ot want the first c aller t o hear your conversa tion with the secon d caller , cover t he mouthpie ce of your h a[...]

Advanced Operati on Override Calls 50 Strata CT X DKT/I PT T elephone 1 1/03 Execut ive Ov er ride Executi ve Override enables y ou to ente r an esta blished co nversati on. Y our telep hone can als o be progra mmed to blo ck Executi ve Overrid e from other t elephones . ➤ T o perform Executi ve Override ➤ After r eaching a b usy st ation, pre [...]

Advanced Ope rat ion Paging Strat a CT X DK T /IPT T elep ho n e 1 1/03 51 Class of Se rvice Ove rr ide By diali ng a Class of Servi ce (COS) Over ride cod e, a user can change a stati on ’ s set of privi leg es to o ne ass o ciat ed wi th the ove rr ide code. W hen the ca ll is termi nat ed and another is atte mpted from the same s tation, the o[...]

Advanced Operati on Paging 52 Strata CT X DKT/I PT T elephone 1 1/03 ➤ Press *URXS3D JH and enter t he Group numbe r (01~16) ...or p ress exte nsion +  and en ter the z one number . Answ ering a Page ➤ T o an swer a Group P age, lift the hands et of f-hook, pres s exte nsion +  and enter t he Page Zone number (01~0[...]

Advanced Ope rat ion Privacy Strat a CT X DK T /IPT T elep ho n e 1 1/03 53 Privacy Privacy controls the ab ility of more than o ne person t o use the s ame extensi on or CO line at the same ti me. Privac y ap pli es to mul ti pl e ap pearances of exte nsi ons , Phan tom extensi ons, outsi de Lines a nd outside Line Gro up buttons . The applic atio[...]

Advanced Operati on Speed Dia l 54 Strata CT X DKT/I PT T elephone 1 1/03 Speed Di al Speed Dia l (SD) en ables you to dial a seque nce of up to 32 di gits wit h a shor ter code . Dial seq uences can include t elephone n umbers, auth orization c odes, pa sswords featur e activa tion codes and pauses . Speed Dial ma y be used t o originate a call or[...]

Advanced Ope rat ion Storing a Sy stem/Stati on Spee d Dial Numb er Strat a CT X DK T /IPT T elep ho n e 1 1/03 55 Access ing Sy stem SD and Pers onal SD Di rector ies Names can be assigned to System an d S tation (per sonal) Spe ed Dial numbe rs. These direct ories app ear on lar ge screen (DKT3014-SDL) telephon es only . ➤ T o acce ss th e SD d[...]

Advanced Operati on Storing a System/Sta tion Speed Dial Numbe r 56 Strata CT X DKT/I PT T elephone 1 1/03 DKT3014-SDL Name Stor age If you ha ve a DKT3014-SDL ph one, you c an store names for Pers onal SD numb ers (see “ S toring Pe rsonal Sp eed Dial Names ” on page 68 ). Advanced Sp eed Dial Oper ation Special Char acters SD numbers may incl[...]

Advanced Ope rat ion T one/ Puls e Di aling Strat a CT X DK T /IPT T elep ho n e 1 1/03 57 T one/Pulse Dialing W it h some older Central Of fices, you may have t o make call s on outsi de lines programmed f or rotar y dial pu lses. This feature enables yo u, while on t hese lines, to switch t o tone dia l to acce ss remote e quipment (s uch as an a[...]

Advanced Operati on V oice Ma il - Direct T rans fer 58 Strata CT X DKT/I PT T elephone 1 1/03 V oic e Mail - Di rect T ransfer The Strat a CTX enabl es you to transfe r a cal l di re ct ly t o a voice mail box witho ut fi rst ringi ng t hat pers o n ’ s telephone . ➤ T o transfer a c all dir ectly to V oice Mail (VM) 1. While on a call, press [...]

Advanced Ope rat ion V oice Mail Soft Key s Strat a CT X DK T /IPT T elep ho n e 1 1/03 59 T able 9 Soft Keys for CTX Digital T elephon es DKT 30 14 S D L D KT 3010 SD DKT 3020 SD IPT1020 SD DKT 20 10 S D DKT 20 20 S D V oice Mail Functions ACCEPT C onfirm a utomatic copy des tination ADD ADD ADD Creat e a Gues t Ma il box ADD D ESTS Addi tiona l D[...]

Advanced Operati on V oice Ma il Soft Keys 60 Strata CT X DKT/I PT T elephone 1 1/03 DES TINA TIO N Enter auto matic co py desti nation DIRECTOR Y DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/Off) ENABLE/ DISABLE Enable/D isable: • Notificat ion templ ate (toggl e) • Automati c copy END TIME Set copy End T ime FOLDERS FLDR [...]

Advanced Ope rat ion V oice Mail Soft Key s Strat a CT X DK T /IPT T elep ho n e 1 1/03 61 NEXT NAME NEXT NEXT Play next name P AUSE P AUS P AUS Pause recording P AUSE PLA Y Pause pl ayback PER DST LST LIST LIST Manage Personal Di stribution Lists PERSONAL LIST LIST LIST Personal di stribution list (1~2 5) PM? PM PREVIOUS Play the Previou s me ss a[...]

Advanced Operati on V oice Ma il Soft Keys 62 Strata CT X DKT/I PT T elephone 1 1/03 SECURITY COD CODE CODE Change Security Code SELECT NAME PICK PICK Select name SEND MSG SEND SEND Send and Return to Main menu SET DA Y Set the Day (1~31) SET HOUR Se t the Hour (1~ 12) SET MINUTES Set the M inutes (0~ 59) SET MONTH Set up Month (1~ 12) SET YEAR Set[...]

Advanced Ope rat ion Call Recording Strat a CT X DK T /IPT T elep ho n e 1 1/03 63 Call Recording Whil e on a n act i v e ca ll, a s tati on us er ca n reco rd t h e co nv ers ati on and s tore it in a S tratagy voi ce mailbox . Recordings can also b e paused or restart ed. Dependi ng upon your Syst em Administr ator , you are give n either a manua[...]

Advanced Operati on Call Re cordin g 64 Strata CT X DKT/I PT T elephone 1 1/03 Notes The foll owing notes apply to telephone systems tha t are net worked. For i nstance, if your compan y is so large th at some depa rtments ar e connect ed to one sy stem (n ode) and other s are on a nother (e ither i n the same bu ilding or in anothe r city), the te[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 65 DKT3014 LCD Features 4 This chap ter s hows how to use the DKT3014-SDL ( shown below) lar ge scree n direct ory displ ay and indi vidual na me searches . DKT3014-SDL T elepho ne 5908 Msg Mic Redial Spdial Spkr Cnf/Trn Hold Vol Feature Scroll Mode Page FEB 19 MONDAY 12:00 FRED S NO. 3371 DIRECT SS SYSTE[...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 66 Strata CT X DKT/I PT T elephone 1 1/03 Directory and Spe ed Dial Listings The dire ctory me nu (idle sta te) is s hown below . Direct Station Se lection This opt ion dis plays all na med stati ons in alp habetical order . 1. Press the DIRECT SS Soft Key to view the firs t scr een. 2. T o [...]

DKT3014 LCD Feature s Direct ory and Speed Dial Li stings Strat a CT X DK T /IPT T elep ho n e 1 1/03 67 System S peed Dial and Pe rsonal Sp eed Dial Using Syst em Speed Dial and Person al Speed Dia l is very si milar to u sing Direc t S tation Sel ection, de scribed a bove. 1. Press the Soft Key next to SY STEM SD or PERSONAL SD to v iew the first[...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 68 Strata CT X DKT/I PT T elephone 1 1/03 Storing Per sonal Spee d Dial Names Y ou can stor e names wi th Persona l Speed Dial numbers . These names will disp lay as Soft Keys , that can be used for dialing with the Pe rsonal SD di rectory on the DKT3014-S DL telephone . Note Speed Dial bi n[...]

DKT3014 LCD Feature s Direct ory and Speed Dial Li stings Strat a CT X DK T /IPT T elep ho n e 1 1/03 69 4. E n ter th e tele p hone number to be stor ed. If you normal ly a dial line access c ode (s uch as  ) and/or a nd area c ode, enter the co des b efore the telepho ne number . 5. Press 6SN U , then input t he name that will appear in the Pe[...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 70 Strata CT X DKT/I PT T elephone 1 1/03[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 71 User Programming 5 User prog ramming e nables you to c hange your t elephone ’ s layout/r egi st ra tion and other s ettings. W ith user programming you can re- define Fl exible Button s to perf orm other f unctions. • Enter numbe rs in your personal Speed Dial list • Program One T ouch and Fl ex[...]

User Programming Flexibl e Button Cod es 72 Strata CT X DKT/I PT T elephone 1 1/03 • Call Forward – Use rs can se t the Call For ward (CF) de stinati on and CF-No Answer timer for the CF butt ons. • One T ouch – Users can set s peed dial and custom f eature ac cess code sequence s for On e T ouch buttons. • Back groun d Musi c – U sers [...]

User Programming Flexible Button Co des Strat a CT X DK T /IPT T elep ho n e 1 1/03 73 Setting/Ch anging a Flex ible Butt on ’ s Functi on 1. Press   to enter Use r Programming Mo de. 2. Press +ROG . 3. P ress th e F le xib le Butto n to s et or chan ge. 4. E nter th e Fle xible Butt on Co de ( se e Ta b l e 1 1 ), plus any option [...]

User Programming One T ouc h But tons 74 Strata CT X DKT/I PT T elephone 1 1/03 One T ouch Buttons One T ouch bu ttons can be used for storing fr equently us ed feature s or dialed numbe rs, such as Spee d D ial num ber s (us e S pee d Di al C ode s to stor e a ddi tion al nu mbe rs) . O ne- touch but tons can b e preassi gned to you r telepho ne ?[...]

User Programming One T ouch Button s Strat a CT X DK T /IPT T elep ho n e 1 1/03 75 T o Use a One T o uch Butt on ➤ Press t he One T ouch b utton. Setting/Ch an ging a Pers onal Speed Dial Co de See “ S tori ng a Syste m/Sta tion Speed Dial Number ” o n page 55 . T abl e 12 Spec ial C har acter s Entry Meaning  + Indicate s “ stop. ” T[...]

User Programming Featur e Codes 76 Strata CT X DKT/I PT T elephone 1 1/03 Feature Codes Feature Access Codes are en tered as a sequence on your tel ephone to use a pa rticula r featur e. For an exa mple of Call Forward, s ee “ Call Forward Exa mples ” on pa ge 33 . T able 13 Fe ature Acce ss Codes Feature Feature Acc ess Code Seq uences 1 Accou[...]

User Programming Feat ure Code s Strat a CT X DK T /IPT T elep ho n e 1 1/03 77 All Call P age , Group Pag e and/or Externa l Page Pickup of page Ext. butt on + + P age Zone No . (01~08) + Ext. No. of another phone being pag ed. Call Picku p for ca lls on Hold Local Pic ku p (call held on this phon e) Ext. but ton + Remote Pickup (pic ku p ano t he[...]

User Programming Featur e Codes 78 Strata CT X DKT/I PT T elephone 1 1/03 Retriev e a rece iv ed MW Ext. butt on + Activate M W at anoth er Station without Ri nging + Ext. no . (where you want to light the MW LED) Cancel MW at ano ther Station without Ri nging + Ext. no . (where you want to turn off the MW LED) Messagin g - Adviso ry Advis ory Mess[...]

User Programming Feat ure Code s Strat a CT X DK T /IPT T elep ho n e 1 1/03 79 Speed Dial (Storing a n SD num be r) Stat ion 2 + + Phone No. 3 + nnn = 100~ 199 SD bin num bers Syst em 2 + + Phone N o. 3 + nnn = 200~999 SD b in numbers Spee d Dial (Dial ing a st ored SD numb er ) Stat ion 2 4 + nnn = 100~ 199 Stat ion SD bin n umbers Syst em 2 4 ?[...]

User Programming LED Indic ator Details 80 Strata CT X DKT/I PT T elephone 1 1/03 LED Indicator Det ails Each line and featu re b utton has a LED ne xt to it whi ch ind ica tes the sta tus of th e li ne or featu re associate d with the but ton. Line LEDs light red or gree n and flash at varying rates to in d icat e ca ll stat us (s e e T able 14 ).[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 81 DADM/DSS Console 6 This chap ter pr ovides an overview of th e followi ng two opti onal unit s and descr ibes the fea tures, but tons and a ssociate d LEDs. It des cribes t he variou s models for the followi ng two types of units. • Digital Add-on Module (DADM) – adds 20 line/ feature buttons t o d[...]

DADM/DSS Console DADM 82 Strata CT X DKT/I PT T elephone 1 1/03 DADM Digital add-on Modul es (DADM) ca n be connect ed to 3000- , IP T , and 20 00-serie s telepho nes to pro vide ad ditional buttons. Cert ain models are not i nterchang eable. The DADM3120 wor ks with th e DKT3000-serie s telepho nes and the IPT1020-SD. The DADM3020 wor ks with 300 [...]

DADM/DSS Console DSS Consol e Strat a CT X DK T /IPT T elep ho n e 1 1/03 83 DSS Console The Direc t St ation Sel ection (DSS) console operate s alongsi de of a di gital te lephon e to provide 60 additi onal butt ons. The 3000- series teleph one requi res a 3000- se ries DSS; the 2000- series t elephone requir es a 2000- series DSS. A DDSS306 0 exa[...]

DADM/DSS Console DSS Cons ole 84 Strata CT X DKT/I PT T elephone 1 1/03 Calling a Station ➤ T o cal l a stati on ’ s extensi on from either a DSS console or a DADM, press th e DSS associa ted with t he stati on. A station cal l with a DSS button can be made on-h ook or of f-h ook, and with V oice First o r T one si gnaling. Af ter pres sing the[...]

DADM/DSS Console DSS Consol e Strat a CT X DK T /IPT T elep ho n e 1 1/03 85 Call T ran sfer wi th Camp -o n Y ou can tran sfer a ca ll to a busy stat ion from ei ther a DSS console or an DADM. Use the DSS to t ransf er th e call , even t hough th e DSS LED a ssoci ated wit h the s tati on you are “ tran sferrin g to ” is red. ➤ T o transfer [...]

DADM/DSS Console DSS Cons ole 86 Strata CT X DKT/I PT T elephone 1 1/03 Paging Y ou can make an a nnounceme nt page to a group of t elephone speakers sel ected in system pr ogramming wit h $OO&DOO3DJH on the DSS con sole. 6' (if pr ogrammed) on eithe r the DSS con sole or the DADM can be used for page annou ncements. See “ All C a [...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 87 Centrex Application A Y our system may be equipped with the Centr ex Applica tion, which enhances its featur e capabilit y when instal led behind a Centrex o r PBX system. Y our tel ephone may have ac cess to on e or more of the enhanc ed Centrex features listed below: Flexi ble Dire ctory Number ing A[...]

Centrex Applicat ion Delayed Rin gi n g 88 Strata CT X DKT/I PT T elephone 1 1/03 Delayed Ringing Outside line or Cen trex lin e(s) can be programmed for a 12-s econd and/o r 24-seco nd ring del ay at st ations t o permit al ternate answering condition s. Answer the line when your tel ephone is ringing.[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 89 Button Labels B All Flex ibl e Buttons must be pr ogr ammed f or your t el epho ne in syst em p rogramming and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see you r CTX System Admini strator for butt on assign ments. The butt on label[...]

Button Labels Delayed Rin gi n g 90 Strata CT X DKT/I PT T elephone 1 1/03 Call Forward-No Answer – Press to forward c alls to a nother st atio n or voice ma il devic e when you r st ation is not answere d af ter 8~60 se conds (s et at your st ation). Call Forward-Ext ernal – Press t o forward Priv ate or DID line call s to an e xternal or inte[...]

Button Labels Del aye d Ring ing Strat a CT X DK T /IPT T elep ho n e 1 1/03 91 Privacy R elease – Press to re lease pri vacy on co mmon out side l ine butto ns, enabl ing other st ation users to enter yo ur conve rsations on thos e buttons . Privacy re lease do es not appl y to com mon exte nsion but tons wh ich are al ways priv ate. Program –[...]

Button Labels Delayed Rin gi n g 92 Strata CT X DKT/I PT T elephone 1 1/03[...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 93 IPT1020-SD Settings C This chap ter e xplains ho w to enter data for your IP T1020-SD t elephone if it was not previou sly e nte re d by t he te le phone i ns tal l er or if you need to cha nge this inf ormat i on. Y ou may also nee d to ask yo ur T eleph one Syst em Administrato r for the informat ion[...]

IPT1020-SD Settings FB Butto ns 94 Strata CT X DKT/I PT T elephone 1 1/03 FB Buttons When you pre ss  +  +  + +RO G (simulta neously) t o ente r teleph one progra mming mode, you may ne ed to pres s Feature Buttons ( )% ) . The foll owing illu stratio ns show you the l ocation o f these )% butto ns on 20, 10, a nd 14 button telephone s. 69[...]

IPT1020-S D Settings FB Buttons Strat a CT X DK T /IPT T elep ho n e 1 1/03 95 5442 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB buttons for 14-button phones DKT3014-SDL Msg Spdial Redial Mic Spkr Cnf/Trn Hold Vol Z Q Feature Scroll Mode Page[...]

IPT1020-SD Settings Initiali zi ng the IP T1 02 0-SD 96 Strata CT X DKT/I PT T elephone 1 1/03 Initializi ng the IPT102 0-SD CAUTION! If you in itializ e the IP telephone, all sett ings r etur n to default . 1. Press  +  +  + +ROG (simu ltan eousl y). 2. Press 9R O ▲ . 3. Press )%  to initial ize the telephone ’ s fu nct ion s et[...]

IPT1020-S D Settings IP T -to-IP Net work Conn ection In structions Strat a CT X DK T /IPT T elep ho n e 1 1/03 97 6. If the IP T is connec ted to a router or o ther gat eway device , press )% . Enter the router address, t hen press +ROG . Only used if S tep 3, abov e, is set for manual setti ng. 7. Press )%  . Ente r a St ation ID f or the I[...]

IPT1020-SD Settings IP T -to-IP Netwo rk Conn ection Instru ctions 98 Strata CT X DKT/I PT T elephone 1 1/03 IP T elepho ne Start Up Sequ ence After t he IP tel ephone networ k setti ng has been programmed , the foll owing disp lays occur af ter the IP teleph one is hung- up: Action LCD Indication Remarks 1. IPT initi alizes. 2. IPT searches for IP[...]

IPT1020-S D Settings IP T1020-SD Fun ction Setting s Strat a CT X DK T /IPT T elep ho n e 1 1/03 99 IPT1020-SD Funct ion Set tings These st eps enabl e you to turn On/ Of f button beeps, r oom noise c ancellat ion, hands et Busy Overri de, and heads et volu me cont rol. Y ou can also adju st the setting f or car bon headset s vs. non-ca rbon headse[...]

IPT1020-SD Settings Setting th e IP T1020-SD Head set T ransm it V olume 100 Strata CTX DKT/I PT T elephone 1 1/03 Settin g th e IPT 1 02 0- SD He ads et T ransmit Vo l u m e 1. Press  +  +  + +ROG (simu ltan eousl y). 2. Press  . 3. Press t he Feature Buttons t o turn the LEDs On/Of f for th e desire d volume transmi ssion lev el (see [...]

Strat a CT X DK T /IPT T elep ho n e 1 1/03 101 Index A aban done d ca ll num b ers (see C all History ), 37 about th is book conventi ons, viii how to use this guid e, viii organiz ation, vi i relate d d oc ume nts, ix access code s, 54 , 55 , 73 , 76 account code s, 25 , 73 , 76 cal ls, 25 force d, 25 verifi ed/non-ve rified, 25 add-on modu le ?[...]

Index D ~ G 102 Strata CTX DKT/I PT T elephone 1 1/03 held cal ls, 77 call r ecording, 63 call tr ans f e r, 13 call w ait in g, 40 , 50 centr ex applica tion, 87 featur e buttons , 87 CO line call tr ans f e r, 13 CO line but tons, 7 CO line que uing, 41 confere nce cal ls, 14 , 77 hold, 18 split/ join /drop, 16 voice mai l, 15 D DADM, 82 delayed [...]

Ind ex H ~ P Strat a CT X DK T /IPT T elep ho n e 1 1/03 103 H handset calling, 9 handsfr ee answerba ck, 10 hold, 18 line hold, 13 , 38 hot d ialing, 8 , 9 I indicat ors LED, 80 inter nal di rect ory, 67 IPT1020-SD, 4 , 46 , 93 ISDN buttons , 57 , 91 J join, 16 L language changes, 77 language code, 47 LCD (lar g e scr e en), 65 3000-ser ies butt o[...]

Index R ~ V 104 Strata CTX DKT/I PT T elephone 1 1/03 personal speed dial, 55 , 67 pickup, 38 pick up gr oup call s, 39 pooled l ine group, 7 priva cy, 53 overri de, 51 privat e network a ccess, 78 programmin g buttons , 73 FB buttons , 94 R redia l, 13 repeat last number dialed, 78 ringi ng distin ctive setting s, 42 line pr eference , 8 ringin g [...]