Toshiba Strata CTX manual

Telecommunication Systems Division May 2002 Standard T elephone User Guide Digital Business T elephone Systems[...]

Publ icat ion In forma tion T oshiba Ameri ca I nformat ion Sys tem s, Inc. , T elecommun ica tion Sys t ems Divis i on, rese rves the r ig ht , wit hout p rior n otice , to r evis e this infor mation pub licat ion fo r any rea son, inc l udi ng, but not limited to, ut iliz a ti on of ne w advances in the st ate of tech nical ar ts or to simply c h[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) I[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba Amer ic a Info rmat io n Syst ems, Inc. , ( “ TA I S ” ) warran ts that this voice processing equipm ent (except fo r fuses, lamps, and other co nsum ables) will, upo n deliver y by T AIS or an auth ori zed T AI S dea ler to a retai l c us[...]

Strata CTX Standard T elephone 05/02 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ .... i ii Conventions .... ........................... ........................... .................. ........................... .................iv Relat[...]

Contents Chapte r 2 – Advan ced Operati on ii Strata CTX Standard T e lephone 05/02 Station ............................ ........................... .................. ........................... .................. .. ..... 10 Call Forward Cate gories .................................... ........................... ........................... ...[...]

Strata CTX Standard T elephone 05/02 iii Introduction This gui de provide s operati ng instr uctions f or standa rd analog t elephones connecte d to a S trata CTX system. Organization This gui de is divi ded as fol lows: • Chapter 1 – The Basics provides descriptio ns and op erating procedures for all of the fea tures ava ilable with standard a[...]

Introduction Conve ntions iv Strata CTX Standard T e lephone 05/02 Conventi ons Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or i n prin t. T o find the mo st cu rrent v ersio n, che ck the versio n/da te in the Publ ication I nformation on the ba ck of the documen t ’ s ti tle pa g[...]

Strata CTX Standard T elephone 05/02 1 The Basics 1 This chap ter s hows you the b asic oper ation of your stand ard ana log tele phone. Notes • A repres entative in your comp any is assign ed as the CTX Sy stem Administ rator for the Str ata CTX telephon e syst em. The CTX System Adminis trator is respons ible for assignin g telephon e feature s[...]

The Basics Flash 2 Strata CTX Standard T e lephone 05/02 Flash The term “ fl ash ” i s used in a number of feat ure inst ructions . Since many s tandard telepho nes have a )O DVK but ton, this guide assu mes that you have on e. If your standar d tele phone does not ha ve a )O DVK but ton, per form the fol lowing to “ Flash t he hookswitc h. ?[...]

The Basics Messa ge Wai ting Strata CTX Standard T elephone 05/02 3 Mess age W ait ing A message l ight and/ or inter rupted di al tone i ndicates a message f or your phon e. An extens ion can re ceive up t o four simul taneous Mes sage W aiting indica tions. One message i s reserv ed for the Message Center . Resp onding to a M essag e W aiting In [...]

The Basics Call T ra nsfer 4 Strata CTX Standard T e lephone 05/02 Call T ran sfer 1. While on a call, press )O DV K . Y ou hear inte rnal dial tone. 2. D ial th e exte ns ion w here th e call w ill be trans ferre d. Y o u can re main o n the l ine and announ ce the call or i mmediately “ blind tr ansfe r ” the call . During ca ll trans fer , y[...]

The Basics Confe renc e Ca ll s Strata CTX Standard T elephone 05/02 5 Confer ence Call s Y ou can confe rence toge ther up t o eight par ties (i ncluding your own) - wit h up to six partie s being ext ernal ne twork lin es. The a ctual number of confe rence par ties with accepta ble volume l evels dep ends on the local and far e nd telepho ne line[...]

The Basics Confere nce Calls 6 Strata CTX Standard T e lephone 05/02 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one phone call. ➤ T o add V oice Mail to a conf erenc e call (perf ormed [...]

Strata CTX Standard T elephone 05/02 7 Advanced Operation 2 This chap ter gi ves you in structi ons on usin g your tel ephone ’ s advanced functions . Account Co de Calls Account Cod es (Forced or V oluntary) can be used for a varie ty of reas ons inclu ding billi ng, tracking, a nd line r estrict ion appli cations. Acco unt Codes ar e assigne d [...]

Advanced Operation Account Code Cal ls 8 Strata CTX Standard T e lephone 05/02 Forced Acc ount Co des Some app lications r equire yo u to enter an Account Code. Thes e Forced Acco unt Codes may be verifie d or non-ve rified, d epending up on the applic ation, but in ei ther case, th e caller must enter a code bef ore proceedi ng. ➤ T o dial using[...]

Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX Standard T elephone 05/02 9 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s. The syst em repea ts the red ial unti l the dest ination is no long er busy . [...]

Advanced Operation Call F orward 10 Strata CTX Standard T e lephone 05/02 3. When the ca lled sta tion or ou tside li ne becomes i dle, your t elephone rings. 4. Answer within abou t three r ings (5 t o 180 secs., s et in p rogramming) to prevent the callba ck from bei ng cancell ed. After y ou answer , you hear succe ss tone. If you he ar a busy t[...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX Standard T elephone 05/02 11 Call Forwa rd Categor ies • Call Forward Any Call – Forw ards an y call , whe ther an interna l cal l or inco min g line c all. • Call Forwar d - Incoming Li ne – Forward incoming line cal ls only . • Call Forwa rd Any Call - Set fo r Anot her S tati on – Enable[...]

Advanced Operation Call F orward 12 Strata CTX Standard T e lephone 05/02 Call Forwa rd Procedu res The foll owing tabl e contain s Call Forwa rd Button s equences. Y ou ca n do a Call Forward f unction by one, enter ing the but ton seque nce as desc ribed, or two, programmin g a flexi ble butto n to perfo rm the seque nce. See “ Call Forwa rd Pr[...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX Standard T elephone 05/02 13 Call Forward - Incomi ng Line Calls All Call s Lift hands et , pre ss (T one) + D e st. No . + (T one) Busy Lift hands et , pre ss (T one) + D e st. No . + (T one) No Ans w er Lift hands et , pre ss + Dest. N o . (T on e ) + Timer + (T one ) + Busy No Ans wer Lift hands et [...]

Advanced Operation Call Pa rk Orbits 14 Strata CTX Standard T e lephone 05/02 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a locatio n other th an your tel ephone. Thes e areas a re calle d orbits . Y ou or another telephone user can retri eve a parke d call from i ts orbit by specif ying the o rbit number [...]

Advanced Ope rat ion Call Pickup Strata CTX Standard T elephone 05/02 15 Call Pickup Y ou can pi ck up a ca ll th at i s r ing ing anothe r st ati on ’ s extens ion, a call placed on hold at anot her stat ion and oth er typ es of call s. Group Pick up St ations ca n be assign ed in syst em programming to Pickup Groups . As many as 32 groups c an [...]

Advanced Operation Call W ai ting 16 Strata CTX Standard T e lephone 05/02 Notes • The Primar y extensi on number is the di rectory number by which the phone s et is defined . Other , non-primary extensio n numbers ma y also app ear on the phon e. By conventi on, the Pri mary exten sion numb er is ass igned to the f irst but ton on a mult i-but t[...]

Advanced Ope rat ion Direct Inward System Access Strata CTX Standard T elephone 05/02 17 Direct I nwa rd System Access Outside callers with touch tone ph ones can ca ll in to lines programme d for Dire ct Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without going through an attendant or operat or . See your CTX Sys tem A[...]

Advanced Operation Door Lo ck(s) 18 Strata CTX Standard T e lephone 05/02 ➤ T o deactivate DND ➤ Press   (hear Suc cess T one ). DND mode is de- activated. Setting DN D for Anot her Exte ns ion ➤ T o activate DND for another ext ension ➤ Ente r  (hear Entry T one) + the Primary ex tensi on of the remote ex tens[...]

Advanced Ope rat ion Door P hone (s) Strata CTX Standard T elephone 05/02 19 Door Pho ne(s) Door phones can be use d to call telephone s select ed in syst em programming. Wh en a door phone calls, yo u hear a distin ctive ri nging tone, one or fi ve times (set in syste m programmin g). Y ou can a lso call a do or phone and monitor the su rrounding [...]

Advanced Operation Emergenc y Ring dow n 20 Strata CTX Standard T e lephone 05/02 ➤ T o call fr om a door phone 1. Press t he door phone butto n and then r elease i t. Y ou hear a di stinct ive ringi ng tone – one or five t imes (set in syste m progra mming). 2. When answ ered, spea k at a normal voice le vel in th e direct ion of the door phon[...]

Advanced Ope rat ion Overri de Call s Strata CTX Standard T elephone 05/02 21 Do Not Disturb Ove rride Do Not Dist urb (DND) Overr ide let s you send a call wait ing tone o r ringin g to a station i n DND mode to indi cate tha t a call is coming in. Y our t elephone ma y be programmed t o block DND Over ride from oth er telep hones. Y our sta tion [...]

Advanced Operation Paging 22 Strata CTX Standard T e lephone 05/02 Class of Se rvice Overr i de By diali ng a Class o f Service Over ride code , a user ca n change a s tation ’ s set o f privi leges to one a ssoci ated w i th the overr ide co d e. Whe n the ca ll is te rmin ated a nd another is atte mpted fr om the sam e station, t he origin al C[...]

Advanced Ope rat ion Paging Strata CTX Standard T elephone 05/02 23 ➤ T o make a Group Pag e ➤ Lift t he handset , press  and enter the group number (01~1 6). Answ ering a Page ➤ T o an swer a Group P age, lift the hands et, press   and e nter the Group number . ➤ T o answer an Externa l Group Page , lift t he han[...]

Advanced Operation Privacy 24 Strata CTX Standard T e lephone 05/02 Privacy Privacy contro ls the ab ility of more than o ne person t o use th e same ext ension or outside line at the sa me time. Priv acy appli es to multi ple appea rances of extensio ns, Phantom ext ensio ns, ou tside Lines a nd outs ide Lin e Gro up buttons. The a pplica tion o f[...]

Advanced Ope rat ion Speed D ial Strata CTX Standard T elephone 05/02 25 Make a Call Us ing Spee d Dial 1. T o begin a Speed Dial Call, pre ss  . 2. Then, dial the S tation or System Spe ed Dial Number . S tation Sp eed Dial numbers occupy numbe rs 100~ 199. Syst em Speed Dia l numb ers oc cupy number s 200~9 99. Store a Sta tio n Speed Dial Num[...]

Advanced Operation Speed Dia l 26 Strata CTX Standard T e lephone 05/02 Long Speed Dial Numbers Speed Dial Numbers are stored s equential ly in memory areas cap able of hol ding 32 digits . If you exc eed 32 digi ts, the e xcess are stored i n the next higher ar ea and consume th e next sequential Sp eed Dial Numbe r . Y ou can dial the ent ire str[...]

Advanced Ope rat ion V oice Mail - Direct T ransf er Strata CTX Standard T elephone 05/02 27 V oice Mail - Direct T ransfer The Strat a CTX enabl es you to transfe r a cal l di re ct ly to a voice ma il box witho ut fi rst ringi ng t ha t pe rs on ’ s telephone. ➤ T o transfer a c all dir ectly to V oice Mail (VM) 1. While on a call, press )O D[...]

Advanced Operation Featur e Access C odes 28 Strata CTX Standard T e lephone 05/02 Feature Access Codes Enter t he sequence shown in Ta b l e 4 for the par ticular fe ature th at you want to use. T able 4 Feature Access Co des Feature Fea ture Acce ss C o de Sequen ces Acco unt Code + + Account code digi ts Attendant Cons ole  Aut oma ti c Bus y[...]

Advanced Ope rat ion Feat ure Ac cess C odes Strata CTX Standard T elephone 05/02 29 Call Forwa rd Any Call - Set for Anot her Station All Cal l Lif t hand set, p ress + ext. n o. + P ass C ode +  + Dest. No. + Busy Lif t ha nds et, pr ess + ext. no. + P ass Cod e +  + Dest. No. + No Answer Lift ha ndset, pr ess + ex t. no. + Pas s Code + [...]

Advanced Operation Featur e Access C odes 30 Strata CTX Standard T e lephone 05/02 On hold - Out si de line Retriev e Lift han ds et, press  + Line on ho ld On hold - Dire ct ed Ex t ens ion Retrieve Lift handset , pres s + Ext. No . on hold Incomin g - An y Ext e rnal Call Lift han ds et, press Confer enc ing - Three Way DISA S ecruity Code - C[...]

Advanced Ope rat ion Feat ure Ac cess C odes Strata CTX Standard T elephone 05/02 31 Paging Page All Grou ps Page Ind ivi dual Grou ps + Gr oup Num ber Emerge nc y Pag e - Individual Group + Grou p Numb er Emerge nc y Pag e - All Groups Answer Pag e - All Groups Answer for Ex te rnal G ro up Pa ge + Z one Num ber Repe at Last N um b e r D ial ed ?[...]

Advanced Operation Featur e Access C odes 32 Strata CTX Standard T e lephone 05/02[...]

Strata CTX Standard T elephone 05/02 33 Index A about th is book conventi ons, iv relate d doc ument s, iv access code s, 28 account code , 28 cal ls, 7 forced acc ount codes ( veri fi ed/non- verifi ed), 7 , 8 volunta ry, 8 all ca ll pag e, 23 answerin g a cal l, 2 attenda nt consol e, 28 auto matic busy redi al, 28 cal lback, 9 cal lb ack ca ncel[...]

Index E ~ V 34 Strata CTX Standard T e lephone 05/02 E emer genc y cal l, 30 page, 23 emergency ringdo wn, 20 execu tive overr ide, 21 F featur e access c odes, 28 flash , 2 , 30 flash a n outside line, 2 forced acc ount codes (verified/ non - verifi ed), 7 , 8 G group pi ckup, 15 H hold, 6 M message wai ting, 30 message wai ting li ght on anothe r[...]