Toshiba DP5000-Series manual

T elecommunication Systems Division November 2007 DP5000-Series T elephone User Guide ®[...]

Publication Inf ormation T oshiba America Information Systems, Inc., T elecommunication Systems Division, re serves the right, without prior notice, to revise this information publication for any reason, including, but no t limited to, utilization of new advances in the state of technica l arts or to simply change the design of this document. Furth[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) IN[...]

T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail c[...]

W ARRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’s product strategy is to of fer our customers a complete product portfolio . T o provide this value to our customer s at the most optimal prices, we offer bo th T oshiba-b randed and third-par ty manufactured products that suppor t o ur T oshiba S trata CIX p[...]

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Strata CIX DP5000-series T elephone UG 11/07 i Contents Introduction Organization ....................................... ............................... ................................ ............. ... vii How to Use This Guide...................... ............................... ................................ ............... viii Conventions[...]

Contents Chapter 3 – Feature Operations ii Strata CIX DP5000-series T elephone UG 11/07 Dial Pad and Button Beeps ................. .................................... ................................ ........ 16 Speakerphone/Microphone Sensitivity Ad justment ............... ........................... ............. 17 Telephone Terminology ...[...]

Contents Chapter 3 – Feature Oper ations Strata CIX DP5000-series T elephone UG 11/07 iii Call Park Orbits............................. ................................ ............................... ................... ...36 Call Pickup .............. ............................... ................................ .............................[...]

Contents Chapter 4 – ADM/DSS Console iv Strata CIX DP5000-series T elephone UG 11/07 Paging ..................... ........................... ............................... ................................ .......... .......57 Answering a Page .................. ............................... ................................ ...................[...]

Contents Chapter 5 – Hea dset and Handset Operation Strata CIX DP5000-series T elephone UG 11/07 v Chapter 5 — Headset and Handset Operation Recommended Headsets ................................. ................................ ............................... .... 77 Headset and Handset Intera ctions ................................. .........[...]

Contents Appendix A – References vi Strata CIX DP5000-series T elephone UG 11/07 Initialize or Adjust LCD Contrast..................... ............................... .............................101 DKT2000 Mode On/Off ........................ ................................ ............................... ........... 102 Step 1: Turn DKT2000 [...]

Strata CIX DP5000-series T elephone UG 11/07 vii Intr oduction This user guide describes how to use th e Toshiba DP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S , and CIX40 telephon e systems. These include: • Strata DP5000-series digital telephones shown in T able 1 on Page 2 . • Strat a Digital Add-on Modules. • S [...]

Introd uction How to Use This Guide viii Strata CIX DP5000-series T elephone UG 11/07 • Appendix A – Refer ences includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardwar e Connections includes tilt angles and telephon e wiring diagrams. • Appendix C – Centrex Appl ication describes the [...]

Introd uction How to Use This Guide Strata CIX DP5000-series T elephone UG 11/07 ix Con ventions Desc ription [DN] Represents any Directory Numb er button, also known as an extension or intercom number . T elephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the [...]

Introd uction Related Documents/Media x Strata CIX DP5000-series T elephone UG 11/07 Related Documents/Media Note Some documents listed here may appear in different versions o n the electronically or in print. T o find th e most current version, check the version/ date in the Publication In formation on the back of the document’ s title page. Ref[...]

Strata CIX DP5000-series T elephone UG 11/07 1 The Grand T our 1 The DP5000-series digital telephones connec ted to a Strata CIX telephone system include a wide selection of digital teleph one mode ls an d matching digita l add-on modules and a 60-button DSS Console. See Ta b l e 1 for more details. Through dynamic soft key assignments, th e LCD te[...]

The Grand T our 2 Strata CIX DP5000-series T elephone UG 11/07 T able 1 DP5000 Series Digital T elephones Description Image Digital Single Line T elephone : • On hook dialing • Headset I/F • Ringing LED • Non-display 10 Button Digital T elephone: • Half duplex S peakerphone • Headset I/F • Ringing LED • Non-display 10 Button Digital[...]

The Grand T our Strata CIX DP5000-series T elephone UG 11/07 3 20 Button Digital T elephone: • 4 line LCD with back light option • Half duplex S peakerphone • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: • 9 line LCD with back light • Half duplex S peakerphone • Headset I/F • Ringing LED T able 1 DP5000 Series Dig[...]

The Grand T our 4 Strata CIX DP5000-series T elephone UG 11/07 The DP5000-series telep hone upgrade options include: T a ble 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-serie s • LCD programmable key strip with back light 20 Button ADM for DP5000-serie s • Paper Key S trip 60 Button DSS for DP5000-series • Paper [...]

The Grand T our DP5000-series T elephone Overview Strata CIX DP5000-series T elephone UG 11/07 5 DP5000-series T elephone Overview The illustration of the DP5000-series telep hone shown below gives a general idea of the basic attribut es found on most of these telephones. The posi tioning of the buttons varies per telephone model. Legend A. Status [...]

The Grand T our DP5000-serie s T elephone Overview 6 Strata CIX DP5000-series T elephone UG 11/07 Fixed Buttons The fixed buttons on the dial pad help perfo rm standard functions quickly and easily . Lay outs Fixed buttons are laid out diff eren tly on the DP5000-series telephones. Single Line T e lep hone 9-line LCD T ele ph one Fixed butt ons are[...]

The Grand T our DP5000-series T elephone Overview Strata CIX DP5000-series T elephone UG 11/07 7 The Fixed buttons are describe d below . T able 3 Fix ed Button Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that ac tivated the LED. This is the telephone’ s [PDN] message[...]

The Grand T our DP5000-serie s T elephone Overview 8 Strata CIX DP5000-series T elephone UG 11/07 Pr ogrammable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. See T ab l e 17 on page 110 for a list of Programmable Feature Buttons. Note Programmable Feature Buttons a[...]

The Grand T our LCD Strata CIX DP5000-series T elephone UG 11/07 9 LCD If your telephone has an LCD, use this se ction to learn more about its functions. 9-Line LCD Displa y The LCD on the 9-Line LC D telephone (sh own below) in idle state shows: T op to Bottom Line 1 or the top line of the LCD will di splay your user name (if programmed) and your [...]

The Grand T our Soft K eys 10 Strata CIX DP5000-series T elephone UG 11/07 4-Line LCD Displa y The LCD in it's idle state (shown right) displays: Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number . Line 2 will show the Date and time. Line 3 will show information related to your telephone se[...]

Strata CIX DP5000-series T elephone UG 11/07 11 The Basics 2 This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to a ll telephone model s, except when noted otherwise. Customizing Y our T elephone V olume Control Note The V olume Control instructions for the Single Line T elephone are on the next page.[...]

The Basics Customizing Y our T el ephone 12 Strata CIX DP5000-series T elephone UG 11/07 ³ T o adjust handset Beep T one 1. W ith the handset of f-hook, dial the Beep T one Adjustment Code #6101 (default code). Y o u hear busy tone. 2. Press Vo l V or Vo l W to reach the desired level. V olume Control f or the Single Line T elephone ³ Press the V[...]

The Basics Customizing Y our T ele phone Strata CIX DP5000-series T elephone UG 11/07 13 LCD Contrast A vailable on backlit telephon es and backlit add-on module. ³ T o adjust the LCD contras t on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vo l V or Vo l W repeatedly . Note Holding the V ol button does not c[...]

The Basics Customizing Y our T el ephone 14 Strata CIX DP5000-series T elephone UG 11/07 Bac klight On/Off A vailable on backlit telephon es and backlit add-on module. ³ T o change Backlight Settings 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press the Mic button. 3. Use table below to choose preferred settings. 4. Press Hold to save settings[...]

The Basics K eystrip Labels Strata CIX DP5000-series T elephone UG 11/07 15 Keystrip Labels A vailable on 9 Line LCD telephone and 10 Button LCD Add-on Module ³ T o program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Prog r am button) 2. Press the Speak er button. 3. Press the button you wish to label. 4. Use the dialpad to enter the [...]

The Basics Ring T ones 16 Strata CIX DP5000-series T elephone UG 11/07 Dial Pad and Button Beep s Digital telephones can emit a “beep” w henever a dial pad or feature button is pressed. The “beeps” are On by default. Follow th ese steps to turn th e “beeps” On or Of f. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press 0 . 3. Press Pr[...]

The Basics Ring T ones Strata CIX DP5000-series T elephone UG 11/07 17 Speakerphone/Micr ophone Sensitivity Adjustment When you are using the spe akerphone, high ambie nt no ise lev els may cause the p arty you are talking with to be to cut of f frequen tly . If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000[...]

The Basics T elephone T er minol ogy 18 Strata CIX DP5000-series T elephone UG 11/07 T elephone T erminology When making or receiving calls on your DP5000-series telephon e you may experience one or mo re of the following call features depend ing on how your telephone is co nfigured. • Line – is synonymous with trunk wh ich is the line that con[...]

The Basics Making a Call Strata CIX DP5000-series T elephone UG 11/07 19 Making a Call There are three ways to originate a call from the telephone: Handset 1. T o make a call, lift the ha ndset, then dial the number . A line may be automatically selected or choo se a line manually . Dial tone is heard through the handset. The Speak er and Microphon[...]

The Basics Making a Call 20 Strata CIX DP5000-series T elephone UG 11/07 Dial Directory This feature is supported on DP50 00-seri es telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. ³ T o access the Directory 1. Press DIR soft key (shown right)[...]

The Basics Answ er ing a Call Strata CIX DP5000-series T elephone UG 11/07 21 Answering a Call There are several ways to answer a ca ll: Handset ³ When the telephone is programm ed for Ringing Line Preferenc e, pick up the handset and the telephone automati cally answers the ringing line. ... or press the button associated with the ringing line (f[...]

The Basics On a Call 22 Strata CIX DP5000-series T elephone UG 11/07 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone ³ Press Spkr and place the handset on-hook to switch from handset to sp eakerphone mode. ³ T ake the handset of f-hook to switch from speakerphone to handset mode. Micr ophone (Mi[...]

The Basics On a Call Strata CIX DP5000-series T elephone UG 11/07 23 A utomatic Hold This features enab les you to move from one Line bu tton to another Line button without pressing Hold. Check with your System Administrator to make sure this settin g is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to anoth[...]

The Basics On a Call 24 Strata CIX DP5000-series T elephone UG 11/07 LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated w ith the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Ta b l e 6 ). Note LEDs on the t[...]

Strata CIX DP5000-series T elephone UG 11/07 25 Feature Operations 3 This chapter gives you more details about your DP5000-series telephone’ s advanced functions. An alphabetical lis t of supported features has b een compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or V oluntary) can be used for a var[...]

Strata CIX DP5000-series T elephone UG 11/07 26 For ced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding. ³ T o dial using Forced Account Codes 1. Place a call in the[...]

Feature Operation s Account Code Calls Strata CIX DP5000-series T elephone UG 11/07 27 V oluntar y Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call an d are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set fo[...]

Feature Operations Advisor y Messages 28 Strata CIX DP5000-series T elephone UG 11/07 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below . Mess[...]

Feature Operation s Alarm Notifi cation Button Strata CIX DP5000-series T elephone UG 11/07 29 Alarm Notification Button The Alarm Notificatio n Button must be setup by your System Ad ministrator on your station. ³ When the Alarm Notifi cation button displays ³ Call your System Administrator. This button stops displaying when the alar m clears or[...]

Feature Operations A utomatic Callback 30 Strata CIX DP5000-series T elephone UG 11/07 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle. Automatic Callback can place you in queue fo r an available outside line, if you reach a line gro[...]

Feature Operation s Background Music Strata CIX DP5000-series T elephone UG 11/07 31 Background Music Y ou can set backg round music over your tele phone spe aker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/ CTX system: the first source is Q[...]

Feature Operations Call Forw ard 32 Strata CIX DP5000-series T elephone UG 11/07 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which auto matically directs calls to a predefined location, such as V oice Mail. See your Syst em Administrator to determine or change your Sys[...]

Feature Operation s Call Fo rward Strata CIX DP5000-series T elephone UG 11/07 33 Station Call Forwar d Categories Y ou can set Call Forward for the followi ng categories of calls. W ithin these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, w[...]

Feature Operations Call Forw ard 34 Strata CIX DP5000-series T elephone UG 11/07 Station Call Forwar d Procedures T able 15 on Page 105 contains Call Forward Button sequences. Y ou can do a Call Forward function by entering the button sequence as desc ribed or by programming a Programmable Feature Button to perform the sequence. See “Programming [...]

Feature Operation s Call Fo rward Strata CIX DP5000-series T elephone UG 11/07 35 Call Forward Examples ³ To set your telephone to Call Forward Busy-No Answer to an internal extension number ³ Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds befo[...]

Feature Operations Call P ar k Orbits 36 Strata CIX DP5000-series T elephone UG 11/07 Call Park Orbit s The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y ou[...]

Feature Operation s Call Pickup Strata CIX DP5000-series T elephone UG 11/07 37 ³ T o retrieve a parked call 1. Press Par k i n O rb it or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. Y ou cannot use * to retrieve a parked call. The extension LED flashes a[...]

Feature Operations Call Pickup 38 Strata CIX DP5000-series T elephone UG 11/07 ³ T o perform Call Pickup ³ Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the di rectory number by wh ich the telep hone set is defined. Other , non-primary extension numbers may also appear on the [...]

Feature Operation s Call T ransfer Strata CIX DP5000-series T elephone UG 11/07 39 Call T ransfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. Th[...]

Feature Operations Call W aiting 40 Strata CIX DP5000-series T elephone UG 11/07 ³ T o transfer a call directly to V oice Mail (VM) 1. While on a call, press Cnf/T r n . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected to the VM mailbox. This feature does a blind[...]

Feature Operation s Caller ID Strata CIX DP5000-series T elephone UG 11/07 41 Caller ID Incoming calls to your extens ion with Caller ID can be recorded into a rolling list that is saved on your telephone. The call inform ation is placed in th e list along with the number, name (if provided), time an d date of the call, and status of the call (answ[...]

Feature Operations Conference Calls 42 Strata CIX DP5000-series T elephone UG 11/07 ³ T o transfer confe rence contr ol 1. Complete Steps 1 and 2 above to add th e line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to tran sfer it. This station now becomes the conference Master with the abili[...]

Feature Operation s Conference Calls Strata CIX DP5000-series T elephone UG 11/07 43 Supervising a T andem Call 1. While talking on an outside call, press Cnf/T r n . Y ou hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephon e number . 3. After the party answers, press Cnf/T r n . The extension LED flashes (in-us[...]

Feature Operations Conference Calls 44 Strata CIX DP5000-series T elephone UG 11/07 ³ T o add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller , press Cnf/T r n button. 4. Press the blinking DN where the first caller/Conference was placed [...]

Feature Operation s Direct Inward System Access (DISA) Strata CIX DP5000-series T elephone UG 11/07 45 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without going through an attendant or opera tor . Check w[...]

Feature Operations Do Not Disturb 46 Strata CIX DP5000-series T elephone UG 11/07 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied. Y ou can continue to make calls while in the DND mode. When originating a call in DND mode[...]

Feature Operation s Door Lock(s) Strata CIX DP5000-series T elephone UG 11/07 47 Setting DND f or Another Extension ³ T o activate DND for another extension ³ Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one). This sets DND as if activated by the Primary extension on the targe[...]

Feature Operations Door Phone (s) 48 Strata CIX DP5000-series T elephone UG 11/07 Door Phone(s) Door phones can be used to call phones selected in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). Y ou ca n also call a door phone and monitor the surrounding area . LCD t[...]

Feature Operation s Emergency Call Strata CIX DP5000-series T elephone UG 11/07 49 ³ T o call/monitor a door phone 1. W ith the handset off-hook, press an extens ion button. Y ou hear dia l tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door phone nu mber (01~24, depending on sy stem size). A two-wa[...]

Feature Operations Emergency Ringdown 50 Strata CIX DP5000-series T elephone UG 11/07 Emergency Ringdown If a station remains of f-hook for a progra mmable period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination. The station may have partially dialed a number or have dialed no digits at all. Each stat[...]

Feature Operation s Message W aiting Strata CIX DP5000-series T elephone UG 11/07 51 Message W aiting Message W aiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indi cators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from othe[...]

Feature Operations Message W aiting 52 Strata CIX DP5000-series T elephone UG 11/07 T urning On/Off MW LED on Another Extension When an extension is called , the calling par ty can choose to send a message to the called party . This is a notification to say that a call has been missed and the calling party would like to be called back. By sending a[...]

Feature Operation s Microphone Cut-Off Strata CIX DP5000-series T elephone UG 11/07 53 Microphone Cut-Off This feature prevents callers fro m monitoring the soun d s near your telephone whe n your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-of f LED [...]

Feature Operations Off-hook Call Announce 54 Strata CIX DP5000-series T elephone UG 11/07 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy digital telephone. Y our telephone must be programmed to either announce automatically or to announce after you press a button on your dia l pad. The destinatio n te[...]

Feature Operation s Override Calls Strata CIX DP5000-series T elephone UG 11/07 55 Override Calls The availab le override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override ena[...]

Feature Operations Override Calls 56 Strata CIX DP5000-series T elephone UG 11/07 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones. ³ T o perfor m Executive Overr ide ³ After reaching a busy station, press 3 ...or ,[...]

Feature Operation s P aging Strata CIX DP5000-series T elephone UG 11/07 57 Priv acy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two statio n users can enter an existing Central Office (CO) line-to- station call (i.e., up to three stations can be connected to a CO line). Y ou can [...]

Feature Operations P aging 58 Strata CIX DP5000-series T elephone UG 11/07 All Call P age Y ou can make an All Call Page to telephon es assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. ³ T o make an All Call Page 1. W ith the handset off-hook, press All Call Page ...or dial #3[...]

Feature Operation s Privacy Strata CIX DP5000-series T elephone UG 11/07 59 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The ap p lication of Privacy to indi[...]

Feature Operations Speed Dial 60 Strata CIX DP5000-series T elephone UG 11/07 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses. Spee d Di al may be used to originate a call or invoked af[...]

Feature Operation s Speed Dial Strata CIX DP5000-series T elephone UG 11/07 61 Storing a System/Stati on Speed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry T one. 2. Dial th e Station Sp eed Dial number (100 ~199) or System Sp eed Dial number (200~999). The LCD shows y our digits and you hear Entry T one. 3. Dial [...]

Feature Operations Speed Dial 62 Strata CIX DP5000-series T elephone UG 11/07 Adv anced Speed Dial Operation Special Characters SD numbers may include 0 ~ 9 , # , * and Pause. For an exampl e on how to use special characters, see page 87 . Long SD Number s Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits [...]

Feature Operation s Speed Dial Strata CIX DP5000-series T elephone UG 11/07 63 Storing P ers onal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for dialing from the tele phone LCD directories. Notes • Speed Dial locations must be assi gned to your telephone b y you[...]

Feature Operations Speed Dial 64 Strata CIX DP5000-series T elephone UG 11/07 • T o move one character to the right, press SCROLL or RIGHT Soft Key . T o add a space, press the RIGHT Soft Key twice. • T o backspace (delete previous ch aracter), press the PA G E or LEFT Soft Key . • T o cycle back to the first letter , continue pressing the LE[...]

Feature Operation s T one First / V o ice First Signalling Strata CIX DP5000-series T elephone UG 11/07 65 T one First / V oice First Signalling T o determine the signalling on the telephone circuit. T one Fir st Signalling When the telephone rings and the called part y must press Spkr or lift the handset in order to receive the call. V oice First [...]

Feature Operations T one/Pulse Dialin g 66 Strata CIX DP5000-series T elephone UG 11/07 T one/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feat ure enables you, while on these lines, to switch to tone dial to access remote eq uipment (such as an answering machine[...]

Feature Operation s Uniform Call Distr ibution Strata CIX DP5000-series T elephone UG 11/07 67 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or th ey can be directly routed to the UCD (Dist[...]

Feature Operations Uniform Call Distr ibution 68 Strata CIX DP5000-series T elephone UG 11/07 Login/Logout Login and Logout is contro lled by the Login key as sign ed to the agent phon e (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as show n below • Login - Key is On Steady • Logout - K[...]

Strata CIX DP5000-series T elephone UG 11/07 69 ADM/DSS Console 4 This chapter provides an overview of the op tional units that can be connected to the DP5000-series telephones (excep t the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Modul e, up to two supported per teleph o ne. [...]

Strata CIX DP5000-series T elephone UG 11/07 70 ADM Buttons and LEDs The 10 button LED add on module and the 20 but ton keystrip add on module have program mable feature buttons that can be assig ned as CO Line, Directory Number , DSS, One T ouch Speed Dial or any other programmable feature. When a Programmable Feature Button is programmed as a DSS[...]

ADM/DSS Console ADM Strata CIX DP5000-series T elephone UG 11/07 71 Adding an ADM For installation instructions, please refer to the S trata CI X Installation & Maintenance. Please read the caution, if you a re connectin g the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from th e DP5000-series tele[...]

ADM/DSS Console DSS Console 72 Strata CIX DP5000-series T elephone UG 11/07 DSS Console The 60 button Direction S tation Selection (DSS) Console operates operates alongside a digital telephone to prov ide 60 (up to 180) additiona l buttons (s ho wn right). The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One T ouch Sp[...]

ADM/DSS Console DSS Console Strata CIX DP5000-series T elephone UG 11/07 73 T ransferring to an Idle Station Y ou can transfer internal or outside calls to an idle station from either a DSS console or a ADM. ³ T o transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatica lly[...]

ADM/DSS Console DSS Console 74 Strata CIX DP5000-series T elephone UG 11/07 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ³ T o transfer call to a busy station 1. [...]

ADM/DSS Console DSS Console Strata CIX DP5000-series T elephone UG 11/07 75 Pa g i n g Y ou can make an announcement page to a group of tele phone sp eakers selected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the ADM ca n b e used for page announcements. See “All Call Page” on p[...]

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Strata CIX DP5000-series T elephone UG 11/07 77 Headset and Handset Operation 5 The DP5000-series telephone come standa rd with a built-in headset interface. Recommended Headset s For an extensive list of recommended and supported headsets please visit T o shiba's website at www .telecom.toshiba.com Important! If you experience any electr ical[...]

Headset and Handset Opera tion A UTO or CARBON Setting 78 Strata CIX DP5000-series T elephone UG 11/07 AUT O or CARBON Setting There exist two types of headsets: ECM and Carbon. The defa ult setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUT O setting enables the headset I/F c[...]

Headset and Handset Ope ration A UT O or CARBON Setting Strata CIX DP5000-series T elephone UG 11/07 79 ³ T o change the headset transmit level to Low or No rmal T elephones: All except Single Line T elephone 1. Press 3+6+9+Hold (simultaneou sly). 2. Press Spdial . 3. Press FB2 to toggle On/Off. FB2, LED On: Low FB2, LED Off: Normal (default) 4. P[...]

Headset and Handset Opera tion Headset T ransmit Lev el Adjustments 80 Strata CIX DP5000-series T elephone UG 11/07 Headset T ransmit Level Adjustment s ³ T o set the leve l of the Headset T ransmitter for DP5000-series telephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Set the headset transmit leve l using FB1, FB2 and F B3. F[...]

Headset and Handset Ope ration Handset Lev el Adjustments Strata CIX DP5000-series T elephone UG 11/07 81 Handset Level Adjustment s Change the Carbon setting if a Carbon type handset or he adset is connected to the handset jack. This feature is not availa ble on the Single Line T elephone (SL T). ³ T o change the Carbon Setting 1. Press 3+6+9+Hol[...]

Headset and Handset Opera tion Handset Lev el Adjustments 82 Strata CIX DP5000-series T elephone UG 11/07 ³ T o adjust the Handset or Headse t Receiver Leve l for DP5000-series telephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial . 3. Set the level using the butto ns shown in the table below . 4. Press Hold to set the option. 5. [...]

Strata CIX DP5000-series T elephone UG 11/07 83 User Pr ogramming 6 User programming allo ws yo u to customiz e yo ur LCD telephone. Y ou will be able to: • Enter numbers in your personal Speed Dial list • Program One T ouc h and Programmable Feature Buttons • Register Call Forward assignments • Assign Message W aiting Keys • Assign the b[...]

User Pr ogramming Programming F eature Buttons 84 Strata CIX DP5000-series T elephone UG 11/07 Programming Feature Buttons Y ou can use the User Programming Mode (described below) for customizing your DP5000-series display telephone without th e aid of an Administrator or Service T echnician. The User Programming mode is acc essed with a Prog ram b[...]

User Pr ogramming Programmable F ea ture Button Codes Strata CIX DP5000-series T elephone UG 11/07 85 Setting/Changing a Pr ogrammable Feature Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Ta b l e 1 2 [...]

User Pr ogramming One T ouch Button s 86 Strata CIX DP5000-series T elephone UG 11/07 One T ouch Buttons One T ouch buttons can be used for storing fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers). One- touch buttons can be preassigned to your te lephone – your System Adm[...]

User Pr ogramming One T ouch Buttons Strata CIX DP5000-series T elephone UG 11/07 87 Example of Special Character Usa ge T o create a One T ouch for Park and Page under one button, program the fo llowing sequence unde r the One T ou ch button. ³ CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone. #33 – code to park ca[...]

User Pr ogramming F eature Codes 88 Strata CIX DP5000-series T elephone UG 11/07 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 35 . I T a ble 14 Feature Access Cod es Feature Feature Access Code Sequences 1 Account C[...]

User Pr ogramming F eature Co des Strata CIX DP5000-series T elephone UG 11/07 89 Call Pickup for calls on Hold Local Pic kup (call held on this pho ne) Ext. b utton + #5#71 Remote Pic kup (pick up another ext e n s i on ) Ext. button + #5#72 + Primar y Ext. No. Pick up an Outside Line on Hold Ext. bu tton + #5#7 3 + Outside Line on hold (0 01~128)[...]

User Pr ogramming F eature Codes 90 Strata CIX DP5000-series T elephone UG 11/07 Activate MW at another Station without Ringing #63 + Ext. no . (where you want to light the MW LED) Cancel MW at another Station without Ringing #64 + Ext. no . (where you want to turn off the MW LED) Messaging - Advisory Advisory Message - Activation Ext. or Ph antom [...]

User Pr ogramming F eature Co des Strata CIX DP5000-series T elephone UG 11/07 91 Speed Dial (Sto ring an S D number) Station 2 #66 + nnn + Phone No . 3 + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No. 3 + # nnn = 200~9 99 SD bin numbers Speed Dial (Dia ling a s tored SD number ) Station 2 Sp dial 4 + nnn nnn = 100~199 Station SD bin[...]

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Strata CIX DP5000-series T elephone UG 11/07 93 Administrator Pr ogramming 7 This appendix contains som e of the functions that can be performed using Administrator Mode. Important! • These functions require Strata CIX 5.1 or higher system software. • T o acces s the Admin mode, the telephone mu st be enabled for these functions in system progr[...]

Administrator Programming Administrator Mode 94 Strata CIX DP5000-series T elephone UG 11/07 Administrator Mode T o access Administra tor Mode, your sta tion must be enabled for administrative access. If Mode soft key is not available when te lephone is idle, the telephone set does not have Administrative acc ess. ³ T o enter Administr ator Mode 1[...]

Administrator Progr amming Administrator Mode Strata CIX DP5000-series T elephone UG 11/07 95 Door Name Door Phone sh ould be setup and programmed within the Strata CIX before a Door Name can be assigned. 1. Enter Administrator Mode. 2. Press Next , display shows Door Name 3. Press Hold , display shows Door Phone Number . 4. Enter the Door Phone nu[...]

Administrator Programming Administrator Mode 96 Strata CIX DP5000-series T elephone UG 11/07 S tation SD/ Name 1. Enter Administrator Mode. 2. Press Next t hree times, display will show Station SD/Name 3. Press Hold , display shows DN ID 4. Enter the DN number of the station whose speed dial you wish to label, display will show DN XXXX IDX 5. Enter[...]

Administrator Progr amming System F eatures Strata CIX DP5000-series T elephone UG 11/07 97 System Features The following are system features that requ ire Administrator setup using the DP5000- series telephone. For eManager programming refer to the S trata CIX Pr ogramming Manual, V olume 1 . Direct Inward System A ccess (DISA) Security Code The D[...]

Administrator Programming System F eatures 98 Strata CIX DP5000-series T elephone UG 11/07 ³ T o c ancel the DISA security code CA UTION! Canceling the DISA se curity is very dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls. Perform the following steps with caution. 1. [...]

Administrator Progr amming Date and Time Setting Strata CIX DP5000-series T elephone UG 11/07 99 Date and T ime Setting This operation is possibl e from the Admini strator station or attendant consoles and enables you to set the date, time, and day . ³ T o set the date 1. W ith the handset on-hook, press a DN + the access code assigned in eManager[...]

Administrator Programming T elephone Programming Mode 100 Strata CIX DP5000-series T elephone UG 11/07 T elephone Programming Mode ³ T o place your telephone in Prog ramming Mode A ³ Press 3 + 6 + 9 + Hold simultaneously. The LC D displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ri ng i f it receives a call while in Programmi[...]

Administrator Progr amming T elepho ne Programming Mode Strata CIX DP5000-series T elephone UG 11/07 101 Call W aiting and Camp-on Ring T o ne Over Handset/ Headset Option Call W aiting and Camp-on tones are sent to a busy telephone’ s speake r to indicate that a call is waiting. Call W aiting and Camp-on T ones can be sent, as an option, to the [...]

Administrator Programming DKT2000 Mode On/Off 102 Strata CIX DP5000-series T elephone UG 11/07 DKT2000 Mode On/Off Before a cordless telephone (DKT220 4-CT or DKT2304-CT) can share a digi tal station port with a DP5000-series telephon e set, the port must be programmed into 2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will n[...]

Administrator Progr amming Single Line T ele phone Strata CIX DP5000-series T elephone UG 11/07 103 Single Line T elephone The Single Line T elephone is the smallest telephone set in the DP5000-series family . This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed he[...]

Administrator Programming Single Line T el ephone 104 Strata CIX DP5000-series T elephone UG 11/07 Redial / Feature Button Activation / Deactivation The Fle x button has been set to act as a Redial button by default. Ho wev er , you can reprogram the Fle x button to work as Programmable Feature Button, as it set in system programming. These steps e[...]

Strata CIX DP5000-series T elephone UG 11/07 105 Refe rences A This Appendix contains table that su pport some of the feature operations. Call Forward T able 15 Call Forw ard Pr ocedure Feature Button Sequence Call Forwa rd Any Call - Internal and I ncoming L ine Calls: F orwards any call, whether an interna l call or incoming line call. All Calls [...]

References Call Forw ard 106 Strata CIX DP5000-series T elephone UG 11/07 Call Forward - Incoming Line Calls: F orward incoming line calls only . All Calls to an e xt. Press ext. bu tton + #6013 (tone) + dial the dest. e xt. no . (tone) All Calls to outside telephone no. Press e xt. button + #6013 (tone) + outside line access code + dest. telephone[...]

References Call Fo rward Strata CIX DP5000-series T elephone UG 11/07 107 No Answer to an e xt. Press e xt. button + #6032 (tone) + dial the oth er telephone’ s ext. no. + enter other telephone’s Call F orward pass code (to ne) + # + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) No Answer to outside telephone no. Press e xt. button + #6[...]

References Call Forw ard 108 Strata CIX DP5000-series T elephone UG 11/07 Busy No Answer to an ex t . Press e xt. button + #6044 (tone) + dial the oth er telephone’ s ext. no. + enter other telephone’s Call F orward pass code + # (tone) + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) Busy No Answ er to outside telephone no. Press e xt. [...]

References Soft K eys Strata CIX DP5000-series T elephone UG 11/07 109 Sof t Keys The table below is a list of soft key labels tha t appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK1 , SK2 , SK3 and SK4) . T able 16 Soft K ey Pr ompts Soft Ke y Definition ABR Activates A utomatic Busy Re[...]

References Button Label s 110 Strata CIX DP5000-series T elephone UG 11/07 Button Labels The button labels in Ta b l e 1 7 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. T a ble 17 Programmable Feature Button Definitions Button Definitions Account Code Account Code – Pre[...]

References Button Labels Strata CIX DP5000-series T elephone UG 11/07 111 DSS Direct S tation Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall di al to ne[...]

References Button Label s 112 Strata CIX DP5000-series T elephone UG 11/07 Release and Ans Release and Answ er — Press to disconnect or comple te the transf er the current outside or e xtension call and automatica lly answ er t he new incoming outside or e xtensi on call. Release Call Release — Press to disconnect or comp lete the transf er of [...]

References Button Labels Strata CIX DP5000-series T elephone UG 11/07 113 120 CO L i n e x x x Line XXX(Caller ID) Ye s 130 CO Line Group L i n e G r p x x x Line Grp XXX(Caller ID) Ye s 140 Pooled Line Key P L L n G r p x x x PL Ln GrpXXX(C aller ID) Ye s l 540 Door Unlock D o o r L o c k x x x Door Lock XXX Ye s 560 PhDN Message W aiting MW f o r[...]

References Button Label s 114 Strata CIX DP5000-series T elephone UG 11/07 900 Application St a r t - Application #93 A C D H e l p ACD Help Ye s 900 Application St a r t - Application #94 A C D P i c k U p ACD PickUp Ye s 900 Application St a r t - Application #95 E n d W r a p U p End Wra p Up Ye s 900 Application St a r t - Application #96 A C D[...]

Strata CIX DP5000-series T elephone UG 11/07 115 Har dware Connections B DP5000-Series T elephone T ilt Angles The DP5000-series telephones, except the Si ngle Line T elephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or tab[...]

Har dware Connections DP5000-Serie s T elephone Ti lt Angles 116 Strata CIX DP5000-series T elephone UG 11/07 DP5000-Series Desk-top Tilt Angl e With Tilt-Stand Extension DP5000-Series W all Mount Angles 0° (no) Tilt -10° Tilt[...]

Har dware Connection s Wiring Strata CIX DP5000-series T elephone UG 11/07 117 Wir i n g The connec tors on the DP5000-seri es tele phones are identifie d with icons. The connector icons and their meaning a re shown below . DP5000-series T elephone Wiring Connectors ADM Handset Headset Ext. S peaker Line Cord Cable Clips ( T o CIX System) Speaker ([...]

Har dware Connections Wiring 118 Strata CIX DP5000-series T elephone UG 11/07 When the tilt stand extension is used, simply remove th e line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord.[...]

Strata CIX DP5000-series T elephone UG 11/07 119 Centre x Application C Y our system may be equipped with the Centrex Application, which enha nces its feature capability when installed behind a Centrex or PBX syst em. Y our telephone may have access to one or more of the enhanced Centrex fe atures listed below: Flexible Directory Numbering A statio[...]

Centrex Application Delay ed Ringing 120 Strata CIX DP5000-series T elephone UG 11/07 Delayed Ringing Outside line or Centrex lin e(s) can be programm ed fo r a 12-second and/o r 24 -second ring delay at stations to permit alternate answering cond itions. Answer the line when your telephone is ringing .[...]

Strata CIX DP5000-series T elephone UG 11/07 121 Inde x A about this book conventions, viii how to use this guide, viii organization, vii related documents, x access codes, 61 , 85 , 88 account codes, 26 , 85 , 88 calls, 25 forced, 25 verified/non-verified, 25 administrator functions, 93 advisory messaging, 90 all call page, 58 alphanumeric entry, [...]

Index D ~ F 122 Strata CIX DP5000-series T elephone UG 11/07 held calls, 89 call waiting, 40 , 56 , 101 Camp-on ring tone, 10 1 centrex application, 119 feature buttons, 119 class of service override, 56 Cnf/Trn, 8 CO line call transfer, 39 CO line name, 96 CO line queuing, 45 conference calls, 41 , 89 hold, 23 split/join/drop, 43 voice mail, 42 D [...]

Inde x G ~ P Strata CIX DP5000-series T elephone UG 11/07 123 G group pick up, 37 H handset calling, 19 handsfree answerba ck, 21 Hold, 8 hold, 22 line hold, 36 , 39 hot dialing, 18 , 19 I indicators LED, 24 ISDN buttons, 66 , 112 J join, 43 L language changes, 89 language code, 50 LCD contrast, 101 LCR dialing out, 89 LED indicators, 24 line autom[...]

Index R ~ V 124 Strata CIX DP5000-series T elephone UG 11/07 pickup, 37 pick up group calls, 37 privacy, 59 override, 57 private network access, 90 programming buttons, 85 programming mode, 100 R redial, 7 , 104 repeat last number dialed, 90 ringing distinctive settings, 15 line preference, 18 ringing line preference, 21 ringing repeat, 119 S signa[...]