Toshiba IP5000 manual

I P 5 0 0 0 SE R I ES F EA TU R E P HO NE U SE R G U I DE[...]

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Strata CIX IP5000-series T elephone UG 10/08 i Contents Introduction ix i Introduction ix Organisation ..................... .................................... .................................... ...................... .....ix How to Use This Guide.......................... .................................... ...................................[...]

Contents Chapter 3 – SoftIPT ii Strata CIX IP5000-series T elephone UG 10/08 Ring Tones .............. .................................... .................................... ............................... .... 17 Dial Pad and Button Beeps .......................... .................................... ...............................18 Speaker[...]

Contents Chapter 4 – Feature Oper ati ons Strata CIX IP5000-series T elephone UG 10/08 iii Labeling Feature Buttons...................................... .................................... ...................... 34 Chapter 4 – Feature Operations Account Code Calls ...................... .................................... ...................[...]

Contents Chapter 4 – Feature Operations iv Strata CIX IP5000-series T elephone UG 10/08 Door Lock(s) ........................ .................................... .................................... ................... ... 58 Door Phone(s) ............................... .................................... .................................... .[...]

Contents Chapter 5 – ADM/DSS Console Strata CIX IP5000-series T elephone UG 10/08 v Login/Logout .................... .................................... .................................... ...................... 8 0 Chapter 5 – ADM/DSS Console Add-on Modules ................................ .................................... ..............[...]

Contents Chapter 8 – Administrator Programming vi Strata CIX IP5000-series T elephone UG 10/08 Setting/Changing a Personal Speed Dial Code ................... .... ........................... ..... .... .... 99 Feature Codes..................................... .................................... .................................... ..... .100 C[...]

Contents Appendix B – Hardware Connections Strata CIX IP5000-series T elephone UG 10/08 vii Appendix B – Hard ware Connections IP5000-Series Telephone Tilt Angles ........................................ .................................... .. 161 Connector Icons ............................ ..... .... ..... .... ..... .........................[...]

Contents Appendix B – Hardware Connections viii Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 ix Intr oduction This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, and CI X40 telephone systems. These include: • Strata IP5000-series digital tele ph ones shown in T able 1 on Page 2 . • S trata IP Add-on Modules . • S trata Direct St[...]

How to Use This Guide x Strata CIX IP5000-series T elephone UG 10/08 • Chapter 8 – Administrator Programming explains features and functions to be performed by an Administrator . • Appendix A – Refer ences includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardwar e Connections includes t[...]

How to Use This Guide Strata CIX IP5000-series T elephone UG 10/08 xi Con ventions Description [DN] Represents any Directory Numb er button, also known as an extension or intercom number . T elephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the extension numbe[...]

Related Documents/Media xii Strata CIX IP5000-series T elephone UG 10/08 Related Documents/Media Note Some documents listed here may appear in different versions o n the electronically or in print. T o find th e most current version, check the version/ date in the Publication In formation on the back of the document’ s title page. Refer to the fo[...]

Strata CIX IP5000-series T elephone UG 10/08 1 The Grand T our 1 The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modu les, as well as a 60 button DSS Console. See Ta b l e 1 for more details. The IP5000 telephones of fe[...]

The Grand T our 2 Strata CIX IP5000-series T elephone UG 10/08 T able 1 IP5000 Seri es T elephones Description Image 10 Button IP T elephone: • 4 line LCD with back light option • Full duplex S pea kerphone • Headset I/F • Ringing LED 20 Button IP T elephone: • 4 line LCD with back light option • Full duplex S pea kerphone • Headset I[...]

The Grand T our Strata CIX IP5000-series T elephone UG 10/08 3 The IP5000-series telephone upgrade option s includ e: Description Image T able 2 IP5000 Series Add-on Modu les 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key S trip 60 Button DSS for IP5000-series • Paper K[...]

The Grand T our IP5000-ser ies T elephone Over view 4 Strata CIX IP5000-series T elephone UG 10/08 IP5000-series T elephone Overview The illustration of the IP5000-series telep hone shown below give s a general idea of the basic attributes fo und on most of these telephones. The posit ioning of the buttons varies per telephone model. A B C E F G H [...]

The Grand T our IP5000-series T elephone Overview Strata CIX IP5000-series T elephone UG 10/08 5 Fixed Buttons The fixed buttons on the dial pad help perfo rm standard functions quickly and easily . Layout s Fixed buttons are laid out dif feren tly on the IP5000-series telephones. 9-line LCD T elephone 10 and 20 Button 4-line LCD T elephones Fixed [...]

The Grand T our IP5000-ser ies T elephone Over view 6 Strata CIX IP5000-series T elephone UG 10/08 The Fixed buttons are describe d b elow . T able 3 Fixed Button Definition s Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that ac tivated the LED. This is the telephone’ s [PDN] mess[...]

The Grand T our IP5000-series T elephone Overview Strata CIX IP5000-series T elephone UG 10/08 7 Press Spdial and enter 3-digit S p eed dial access code. S peed dial access code s must be setup before the y can be acces sed. See “S peed Dial” on page 71 . Press Redial to dial the last telephone number called (inter nal or external). If you have[...]

The Grand T our IP5000-ser ies T elephone Over view 8 Strata CIX IP5000-series T elephone UG 10/08 Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customised on a per user basis. Programmable Feature Button Lay out 01 02 03 04 05 06 07 08 09 10 11 12 14 15 16 17 18 19 20 13 See T abl e[...]

The Grand T our LCD Strata CIX IP5000-series T elephone UG 10/08 9 LCD 9-Line LCD Display The LCD on the 9-Line LC D telephone (sh own below) in idle state shows: T op to Bottom Line 1 or the top line of the LCD will di splay your user name (if programmed) and your extension numb er . Line 2 will show the Date and time. Line 3 will show informatio [...]

The Grand T our LCD 10 Strata CIX IP5000-series T elephone UG 10/08 Browser Note This feature applies to the IP5131-SDL telephone. T oshiba’ s IP5131-SDL with it’ s lar ge display screen also supports an HTML browser to allow navigation on the W orld W ide W eb or a company’ s intranet. The phone can have a homepage setup that allo ws navigat[...]

The Grand T our Soft K eys Strata CIX IP5000-series T elephone UG 10/08 11 Sof t Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telepho ne. The dynamic fe ature associated with the Soft Key is displayed on the botto[...]

The Grand T our Soft K eys 12 Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 13 The Basics 2 This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to a ll telephone model s, except when noted otherwise. Customising Y our T elephone V olume Control  T o adjust the handset volume  Press the Vo l  to increase volume and Vo l  t[...]

The Basics Customising Y our T elepho ne 14 Strata CIX IP5000-series T elephone UG 10/08  T o adjust handset Beep T one 1. W ith the handset off-hook, dial the Beep T one Adjustment Code #6101 (default code). Y o u he ar beep tone. 2. Press Vo l  or Vo l  to reach the desired level. LCD Contrast A vailable on backlit telephon es and backli[...]

The Basics Customising Y our T elephon e Strata CIX IP5000-series T elephone UG 10/08 15 Brightness Control A vailable on backlit telephones with 4-li ne LCD’ s and backlit add-on module (except IP5022-SD).  T o change the LCD back light brightness 1. Press + 3 + 6 + 9 (simultaneously). 2. Press Bright softkey to increase brightness. 3. Press [...]

The Basics Customising Y our T elepho ne 16 Strata CIX IP5000-series T elephone UG 10/08 Backlight On/Off A vailable on backlit telephon es and backlit add-on module.  T o change Backlight Settings 1. Press + 3 + 6 + 9 (simultaneously). 2. Press the button. 3. Press . 4. Use table below to choose preferred settings. 5. Press to save settings Not[...]

The Basics K eystrip Labels Strata CIX IP5000-series T elephone UG 10/08 17 Keystrip Labels A vailable on 9 Line LCD telephone and 1 0 Button LCD Add-on Module  T o program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Pr ogr am button) 2. Press the button. 3. Press the button you wish to label. 4. Use the dialpad to enter the label. [...]

The Basics Ring T ones 18 Strata CIX IP5000-series T elephone UG 10/08 Dial Pad and Button Beep s IP telephones can emit a “beep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off. 1. Press 3 + 6 + 9 + (simultaneously). 2. Press 0 . 3. Press . 4. Press Progr[...]

The Basics Ring T ones Strata CIX IP5000-series T elephone UG 10/08 19 S peakerphone/Microphone Sensitivity Adjustment When you are using the spe akerphone, high ambie nt noise levels may cause th e party you are talking with to be to cut of f frequen tly . If this happens, follow these steps to lower the sensitivity of the microphone on a IP5000-s[...]

The Basics T elephone T er minol ogy 20 Strata CIX IP5000-series T elephone UG 10/08 T elephone T erminology When making or receiving c alls on your IP5 000-series teleph one you may experience one or more of the following call feat ures depending on how your telephone is configured. • Line – is synonymous with tr unk which is the line that con[...]

The Basics Making a Call Strata CIX IP5000-series T elephone UG 10/08 21 Making a Call There are three ways to originate a call from the telephone: Handset 1. T o make a call, lift the ha ndset, then dial the number . A line may be automatically selected or choo se a line manually . Dial tone is heard through the handset. The Speak er and Microphon[...]

The Basics Making a Call 22 Strata CIX IP5000-series T elephone UG 10/08 Dial Directory This feature is supported on IP5000-series telephones with an LCD displ ay running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  T o access the Directory 1. Press DIR soft key (shown right)[...]

The Basics Answ er ing a Call Strata CIX IP5000-series T elephone UG 10/08 23 Answering a Call There are several ways to answer a call: Handset  When the telephone is programm ed for Ringing Line Preference, pick up the handset and the telephone automati cally answers the ringing line. ... or press the button associated with the ringing line (fl[...]

The Basics On a Call 24 Strata CIX IP5000-series T elephone UG 10/08 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone  Press and place the handset on-hook to switch from handset to speakerphone mode.  T ake the handset of f-hook to switch from speakerphone to hand set mode. Microphone (Mic/Mu[...]

The Basics On a Call Strata CIX IP5000-series T elephone UG 10/08 25 Automatic Hold This features enab les you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this settin g is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another[...]

The Basics Message W aiting 26 Strata CIX IP5000-series T elephone UG 10/08 Message W aiting Use your LED/button and LCD to see/retrieve message(s). An extension can rec eive up to four si multaneous Message W aiting indications and LCD messages. One message is reserved for the Messa ge Ce nter . Y our telephone can be progr ammed to have up to fou[...]

The Basics Message W aiting Strata CIX IP5000-series T elephone UG 10/08 27 T urning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, yo u may be able to light that extension’s Message Waiting LED and en able that extensio n to call you back. The ability to perform this featur e is set in system p[...]

The Basics Message W aiting 28 Strata CIX IP5000-series T elephone UG 10/08 LED Indicator Det ails Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated w ith the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Ta b l e 6 ). Extension [...]

Strata CIX IP5000-series T elephone UG 10/08 29 Sof t IPT 3 The SoftIP T is a software p hon e cl ien t that run s on ap pro priately eq uip ped wireless Pocket PCs with Pocket PC 2 003 operating software, as well as on wired o r wireless laptops, tablets and desktop PCs with the Microsoft ® W indows XP ® operating software (OS). The W indows XP [...]

SoftIPT Message W aiting 30 Strata CIX IP5000-series T elephone UG 10/08 Sof tIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outloo k. Refer to “Creating a Direc t ory” on page 33 . Setup (W rench) – Clicking this icon enables you to view and change SoftIP T settings. Help (Question[...]

SoftIPT Message W aiting Strata CIX IP5000-series T elephone UG 10/08 31 Flexible Buttons All Flexible Buttons must be programmed for y our telepho ne in system p rogrammi ng and vary for individual teleph ones. If a button does not appear on your display or telephone keystrip label, see your Syst em Administrator fo r button assignments. Line Butt[...]

SoftIPT Basic SoftIPT Functions 32 Strata CIX IP5000-series T elephone UG 10/08 Basic Sof tIPT Functions S tart the Sof tIPT  On a PC, double click on the SoftIP T icon on your PC desktop.  On a Pocket PC, clic k Start > SoftIP T . Making a Call  To make a call 1. Click then select the on-screen dial pad buttons to dial a call. 2. When [...]

SoftIPT Basic SoftIPT Functions Strata CIX IP5000-series T elephone UG 10/08 33 Creating a Directory Y ou can create a directory wi th MS Outlook 2002/2003 (not Outlo ok Express). 1. Open MS Outlook 2002/20 03. 2. Double click on the Contacts icon, click on the New contact icon. 3. T ype in the contact information, click Save and Close. Add as many[...]

SoftIPT Basic SoftIPT Functions 34 Strata CIX IP5000-series T elephone UG 10/08 Labeling Feature Buttons From the Softphone Setting window , you can change six telephone button labels on a PDA and 10 on a PC. Changing th e label does not change the function. T o change the function, see “Progr am min g Fea t u r e Bu tto ns” on page 96 . Note I[...]

Strata CIX IP5000-series T elephone UG 10/08 35 Feature Operations 4 This chapter gives you more details about your IP5000-series telephone’ s advanced functions. An alphabetical lis t of supported features has b een compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or V oluntary) can be used for a var[...]

Feature Operations Account Code Calls 36 Strata CIX IP5000-series T elephone UG 10/08 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding.  T o dial using Force[...]

Feature Oper ations Account Code Calls Strata CIX IP5000-series T elephone UG 10/08 37 V olunt ary Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for[...]

Feature Operations Advisor y Messages 38 Strata CIX IP5000-series T elephone UG 10/08 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below . Mess[...]

Feature Oper ations Alarm Notifi cation Button Strata CIX IP5000-series T elephone UG 10/08 39 Alarm Notification Button The Alarm Notificatio n Button must be setup by your System Ad ministrator on your station.  When the Alarm Notifi cation button displays  Call your System Administrator. This button stops displaying when the alar m clears [...]

Feature Operations A utomatic Callback 40 Strata CIX IP5000-series T elephone UG 10/08 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle. Automatic Callback can place you in queue fo r an available outside line, if you reach a line gro[...]

Feature Oper ations Background Music Strata CIX IP5000-series T elephone UG 10/08 41 Background Music Y ou can set backgrou nd music over your tele phone spe aker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/ CTX system: the first source is Q[...]

Feature Operations Call Forw ard 42 Strata CIX IP5000-series T elephone UG 10/08 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forw ard (set in System Programming) which auto matically directs calls to a predefined location, such as V oice Ma il. See your Syst em Administrator to determine or change your S[...]

Feature Oper ations Call Fo rward Strata CIX IP5000-series T elephone UG 10/08 43 S tation Call Forward Categories Y ou can set Call Forward for the followi ng categories of calls. W ithin these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, w[...]

Feature Operations Call Forw ard 44 Strata CIX IP5000-series T elephone UG 10/08 S tation Call Forward Procedures T able 19 on Page 151 contains Call Forward Button sequences. Y ou can do a Call Forward function by entering the button sequence as desc ribed or by programming a Programmable Feature Button to perform the sequence. See “Programming [...]

Feature Oper ations Call Fo rward Strata CIX IP5000-series T elephone UG 10/08 45 Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number  Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds be[...]

Feature Operations Call Histor y 46 Strata CIX IP5000-series T elephone UG 10/08 Call History Incoming calls with Caller ID or ANI info rmation can be optiona lly recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time an d date of the call, and status of[...]

Feature Oper ations Call P ar k Orbits Strata CIX IP5000-series T elephone UG 10/08 47 Call Park Orbit s The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y o[...]

Feature Operations Call Pickup 48 Strata CIX IP5000-series T elephone UG 10/08  T o retrieve a parked call 1. Press Par k i n O rb it or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. Y ou cannot use * to retrieve a parked call. The extension LED flashes a[...]

Feature Oper ations Call Pickup Strata CIX IP5000-series T elephone UG 10/08 49  T o perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the di rectory number by wh ich the telep ho ne set is defined. Other , non -primary extension numbers may also appear on[...]

Feature Operations Call T ransfer 50 Strata CIX IP5000-series T elephone UG 10/08 Call T ransfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. The[...]

Feature Oper ations Call W ait ing Strata CIX IP5000-series T elephone UG 10/08 51  T o transfer a call directly to V oice Mail (VM) 1. While on a call, press . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transf[...]

Feature Operations Caller ID 52 Strata CIX IP5000-series T elephone UG 10/08 Caller ID Incoming calls to your extens ion with Caller ID can be recorded into a rolling list that is saved on your telephon e. The call inform ation is placed in th e list along with the number, name (if provided), time an d date of the call, and status of the call (answ[...]

Feature Oper ations Conference Calls Strata CIX IP5000-series T elephone UG 10/08 53  T o transfer confe rence contr ol 1. Complete Steps 1 and 2 above to add th e line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to tran sfer it. This station now becomes the conference Master with the abi[...]

Feature Operations Conference Calls 54 Strata CIX IP5000-series T elephone UG 10/08 Supervising a T andem Call 1. While talking on an outside call, pre ss . Y ou hear dial tone. The ex tension LED flashes (conference rate). 2. Dial an outside telephon e number . 3. After the party answers, press . The extension LED flashes (in-use rate) and all par[...]

Feature Oper ations Conference Calls Strata CIX IP5000-series T elephone UG 10/08 55  T o add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller , press button. 4. Press the blinking DN where the first caller/Conference was placed on hold.[...]

Feature Operations Direct Inward System Acces s (DISA) 56 Strata CIX IP5000-series T elephone UG 10/08 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without going through an attendant or operator . Check wi[...]

Feature Oper ations Do Not Disturb Strata CIX IP5000-series T elephone UG 10/08 57 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied. Y ou can continue to make calls while in the DND mode. When originating a call in DND mod[...]

Feature Operations Door Lock(s) 58 Strata CIX IP5000-series T elephone UG 10/08 Setting DND for Another Extension  T o activate DND for another extension  Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one ). This sets DND as if activated by the Primary extension on the targ[...]

Feature Oper ations Door Phone(s) Strata CIX IP5000-series T elephone UG 10/08 59 Door Phone(s) Door phones can be used to call phones sele cted in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). Y ou can also call a door phone and monitor the surrounding area . LCD te[...]

Feature Operations Echo Cancellation 60 Strata CIX IP5000-series T elephone UG 10/08  T o call/monitor a door phone 1. W ith the handset of f-hook, press an extens ion button. Y ou hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door pho ne number (01~24, depending on sy stem size). A two[...]

Feature Oper ations Emergency Ringdown Strata CIX IP5000-series T elephone UG 10/08 61 Emergency Ringdown If a station remains of f-hook for a progra mmable period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination. The station may have partially dialled a number or have dialled no digits at all. Each s[...]

Feature Operations Message W aiting 62 Strata CIX IP5000-series T elephone UG 10/08 Message W aiting Message W aiting is shown on the button which will flash red when there are messages waiting. The waiting message indi cators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from othe r ex[...]

Feature Oper ations Message W aiting Strata CIX IP5000-series T elephone UG 10/08 63 T urning On/Off MW LED on Another Extension When an extension is called , the calling par ty can choose to send a message to the called party . This is a notification to say that a call has been missed and the calling party would like to be called back. By sending [...]

Feature Operations Microphone Cut-Off 64 Strata CIX IP5000-series T elephone UG 10/08 Microphone Cut-Off This feature prevents callers from monitoring the so unds near your telep ho n e when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-of f LED l[...]

Feature Oper ations Off-hook Call Announce Strata CIX IP5000-series T elephone UG 10/08 65 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy telephone. Y our telephon e must be programmed to eith er announce automatic ally or to announ ce after you press a button on your dial pad. The destination telepho[...]

Feature Operations Override Calls 66 Strata CIX IP5000-series T elephone UG 10/08 Override Calls The availab le override features are : • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/T raveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override en[...]

Feature Oper ations Override Calls Strata CIX IP5000-series T elephone UG 10/08 67 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones.  T o perform Executive Overr ide  After reaching a busy station, press 3 ...or[...]

Feature Operations P aging 68 Strata CIX IP5000-series T elephone UG 10/08 Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two statio n users can enter an existing exchange line-to-station call (i.e., up to three stations can be connected to an exchange line). Y ou can als o u[...]

Feature Oper ations P aging Strata CIX IP5000-series T elephone UG 10/08 69 All Call Page Y ou can make an All Call Page to telephon es assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  T o make an All Call Page 1. W ith the handset of f-hook, press All Call Page ...or dial [...]

Feature Operations Privacy 70 Strata CIX IP5000-series T elephone UG 10/08 Privacy Privacy controls the ability of more than one person to use th e same extension or exchange line at the same tim e. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Li nes and outside Line Grou p buttons. The application of Privacy t[...]

Feature Oper ations Speed Dial Strata CIX IP5000-series T elephone UG 10/08 71 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone number s, authoris ation codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or i nvoked a[...]

Feature Operations Speed Dial 72 Strata CIX IP5000-series T elephone UG 10/08 S toring a System/St ation S peed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry T one. 2. Dial th e Station Sp eed Dial number (100 ~199) or System Speed Dial number (200~999). The LCD shows y our digits and you hear Entry T one. 3. Dial [...]

Feature Oper ations Speed Dial Strata CIX IP5000-series T elephone UG 10/08 73 Advanced Sp eed Dial Operation Spec ial Characters SD numbers may include 0 ~ 9 , # , * and Pause. For an exampl e on how to use special characters, see page 99 . 0~9 0~9 # End of Speed Dial Number when enter ing via access code ( #66 ) * Escape. “ * ” functions as a[...]

Feature Operations Speed Dial 74 Strata CIX IP5000-series T elephone UG 10/08 S toring Personal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for dia lling from the telephone LCD directories. Notes • Speed Dial locations must be assi gned to your telephone b y your[...]

Feature Oper ations Speed Dial Strata CIX IP5000-series T elephone UG 10/08 75 • T o move one character to the right, press SCROLL or RIGHT Soft Key . T o add a space, press the RIGHT Soft Key twice. • T o backspace (delete previous ch aracter), press the PA G E or LEFT Soft Key . • T o cycle back to the first letter , continue pressing the L[...]

Feature Operations Time and Date Setting (Local) 76 Strata CIX IP5000-series T elephone UG 10/08 T ime and Date Setting (Local) IP telephones will display the time, day and date of the time zone of the telephone system location it is connected to. If the IP telephone is not loca ted in the same time zone as the telephone system, the IP telephone ca[...]

Feature Oper ations T one First / V o ice First Signalling Strata CIX IP5000-series T elephone UG 10/08 77 T one First / V oice First Signalling T o determine the signalling on the telephone circuit. T one First Signalling When the telephone rings and the called part y must press Spkr or lift the handset in order to receive the call. V oice First S[...]

Feature Operations T one/Pulse Dialli ng 78 Strata CIX IP5000-series T elephone UG 10/08 T one/Pulse Dialling W ith some older Exchanges, yo u m ay have to make calls on outside lines programmed for rotary dial pulses. This feat ure enables you, while on these lines, to switch to tone dial to access remote eq uipment (such as an answering machine) [...]

Feature Oper ations Uniform Call Distr ibution Strata CIX IP5000-series T elephone UG 10/08 79 Uniform Call Distribution Uniform Call Distribu tion (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or th ey can be directly routed to the UCD (Dis[...]

Feature Operations Uniform Call Distr ibution 80 Strata CIX IP5000-series T elephone UG 10/08 Login/Logout Login and Logout is contro lled by the Login key as signed to the agent ph on e (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as show n be low • Login - Key is On Steady • Logout - [...]

Strata CIX IP5000-series T elephone UG 10/08 81 ADM/DSS Console 5 This chapter provides an overview of the op tional units that can be connected to the IP5000-series telephones. Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Modul e (LM51 10), up to two supported per tel ephone . • 20 Button Add on Mod u[...]

ADM/DSS Console ADM 82 Strata CIX IP5000-series T elephone UG 10/08 ADM Buttons and LEDs The 10 button LCD add on module and the 20 b utton keystrip add on modu les have programmable fea ture buttons that can be assig ned as Exchange Line, Directory Number , DSS, One T ouch Speed Dial or any other programmable feature (shown ri ght). When a Program[...]

ADM/DSS Console ADM Strata CIX IP5000-series T elephone UG 10/08 83 Adding an ADM For installation instructions, please refer to the Strata CI X Installation & Maintenance. Please read the caution, if you are connectin g the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the lin e cord from the IP5000-series teleph[...]

ADM/DSS Console DSS Console 84 Strata CIX IP5000-series T elephone UG 10/08 DSS Console The 60 button Direction S tation Selection (DSS) Console operates alongside a digital telephone to provide 60 (up to 180) add itional buttons (shown right). The 60 programmable feature butto ns can be assigned as exchange line, extension, DSS, One T ouch Speed D[...]

ADM/DSS Console DSS Console Strata CIX IP5000-series T elephone UG 10/08 85 T ransferring to an Idle St ation Y ou can transfer internal or outside calls to an idle station from either a DSS cons ole or a ADM.  T o transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatica [...]

ADM/DSS Console DSS Console 86 Strata CIX IP5000-series T elephone UG 10/08 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.  T o transfer call to a busy station 1.[...]

ADM/DSS Console DSS Console Strata CIX IP5000-series T elephone UG 10/08 87 Paging Y ou can make an announcement page to a group of tele ph one sp eakers s elected in system programming with All Call Page on the DSS console. (if programmed) on either the DSS consol e or the ADM can be used for page announcements. See “All Call Page” on page 69 [...]

ADM/DSS Console DSS Console 88 Strata CIX IP5000-series T elephone UG 10/08 This page is intentionally left blank.[...]

Strata CIX IP5000-series T elephone UG 10/08 89 Headset and Handset Operation 6 The IP5000-series telephones come stan dard with a built-in headset interface. Recommended Headset s For an extensive list of recommended a nd supported headsets please contac t the technical support at www .bcd.te chnical@toshiba.co.uk Important! If you experience any [...]

Headset and Handset Opera tion A UT O or CARBON Setting 90 Strata CIX IP5000-series T elephone UG 10/08 AUT O or CARBON Setting There exist two types of headsets: ECM and Carbon. The defa ult setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUT O setting enables the headset I/F [...]

Headset and Handset Operation Headset T ransmit Lev el Adjustments Strata CIX IP5000-series T elephone UG 10/08 91 Headset T ransmit Level Adjustment s  T o set the level of the Headset T ran smitter for IP5000-series tele phones 1. Press 3 + 6 + 9 + (simultaneously). 2. Press # . 3. Press . 4. Set the headset transmit level usin g FB1, FB2 and [...]

Headset and Handset Opera tion Handset Lev el Adjustments 92 Strata CIX IP5000-series T elephone UG 10/08 Handset Level Adjustment s Change the Carbon setting if a Carbon type handset or he adset is connected to the handset jack.  T o change the Carbon Setting 1. Press 3+6+9+ (simultaneously). 2. Press 0 . 3. Press FB6 to toggle On/Off. FB, LED [...]

Headset and Handset Operation Handset Lev el Adjustments Strata CIX IP5000-series T elephone UG 10/08 93  T o adjust the Handset or Headse t Receiver Leve l for IP5000-series te lephones 1. Press 3 + 6 + 9 + (simultaneously). 2. Press . 3. Press . 4. Set the level FB2: -8~6 [dB] (default: 0 dB). 5. Press to set the option. 6. Go Off-hook, then o[...]

Headset and Handset Opera tion Handset Lev el Adjustments 94 Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 95 User Programming 7 User programming allows yo u to customise your LCD tele phone. Y ou wi ll b e able to: • Enter numbers in your personal Speed Dial list • Program One T ouch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message W aiting Keys • Assign the bac[...]

User Pr ogramming Programming F eature Buttons 96 Strata CIX IP5000-series T elephone UG 10/08 Programming Feature Buttons Y ou can use the User Programmi ng Mode (described below) for customising your IP5000-series display tele ph one without the aid of an Administrator or Service T echnician. The User Programming mode is acc esse d with a Prog ra[...]

User Pr ogramming Programmable F eature Button Co des Strata CIX IP5000-series T elephone UG 10/08 97 Setting/Changing a Programmable Feature Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press . 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Ta b l e 1 2 ), plu[...]

User Pr ogramming One T ouch Button s 98 Strata CIX IP5000-series T elephone UG 10/08 One T ouch Buttons One T ouch buttons can be used fo r storin g frequently used fea t ures or dialled numbers, such as Speed Dial numbers (u se Speed Dial Codes to store additional numbers). One-touch buttons can be preassi gned to your tele phone – your Syste m[...]

User Pr ogramming One T ouch Buttons Strata CIX IP5000-series T elephone UG 10/08 99 Example of S pecial Character Usage T o create a One T ouch for Park and Page under one button , program the following sequence unde r the One T ou ch button.  CNF #33*** FB1 #30 CNF – puts the caller on hold an d gets new dial tone. #33 – code to park call [...]

User Pr ogramming F eature Codes 100 Strata CIX IP5000-series T elephone UG 10/08 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 45 . I T a ble 14 Feature Access Codes Feature Feature Access Code Sequences 1 Account C[...]

User Pr ogramming F eature Co des Strata CIX IP5000-series T elephone UG 10/08 101 Remote Pic kup (pick up another ext e n s i on ) Ext. button + #5#72 + Primar y Ext. No . Pick up an Outside Line on Hold Ext. bu tton + #5#7 3 + Outside Line on hold (0 01~128) Pic kup a an on Hold Ext. bu tton + #5#7 4 + Ext. No . on hold Confer encing - Three W ay[...]

User Pr ogramming F eature Codes 102 Strata CIX IP5000-series T elephone UG 10/08 Advisory Message - Activation Ext. or Phantom Ext. button + #411 + Message No . (see table in “Advisory Me ssages” on page 38 ). Hang up . Advisory Message - Cancellation Ext. or Phantom Ext. button + #412 . Hang up . Network Access Code (Priv ate Netw ork) 8 + Pr[...]

User Pr ogramming F eature Co des Strata CIX IP5000-series T elephone UG 10/08 103 Speed Di al (Storin g an SD numb er) Station 2 #66 + nnn + Phone No . 3 + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No . 3 + # nnn = 200~9 99 SD bin numbers Speed Di al (Dialli ng a stor ed SD numbe r) Station 2 4 + nnn nnn = 100~199 Station SD bin nu[...]

User Pr ogramming F eature Codes 104 Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 105 Administrator Programming 8 Initialising the IP T elephone CA UTION! If you initialise the IP telephone , all settings return to default. 1. Press 3 + 6 + 9 + (simultaneously). 2. Press Vo l ▲ . 3. Press Note St eps 4~6 are optional. 4. Press FB01 to initialise the telephone’ s functio n settings[...]

Administrator Programming IP Setup Instructions 106 Strata CIX IP5000-series T elephone UG 10/08 IP Setup Instructions The following steps must be completed befo re starting the telephone setup. The IP password will be assigned by the T elephone Administrator and is the verification step of the telephone registration with the CIX (xIPU).  T o en[...]

Administrator Pr ogramming IP Setup Instructions Strata CIX IP5000-series T elephone UG 10/08 107 8. Press FB6 to enter the CIX S trata Net node number of t he CIX node that contains the xIPU to which this IP T interfaces, then press . This FB setting is for CIX networked systems only . 9. Press FB11 for xIPU IP address mode. Press one of the follo[...]

Administrator Programming Initial Star t-up 108 Strata CIX IP5000-series T elephone UG 10/08 Initial S t art-up When an IP5000-series telephone is connected to power it will in itialise then attempt to connect to the Strata CIX system. The start-up seque nce indicators are described below . 1. All of the Feature Buttons (FB) will light green. 2. Ne[...]

Administrator Pr ogramming IP T elephone Functi on Settings Strata CIX IP5000-series T elephone UG 10/08 109 IP T elephone Function Settings These steps enable you to turn On/Off bu tton beeps, room noise cancellation, handset Busy Override, and headset volume control. Y ou c an also adjust the setting for carbon headsets vs. non-carbon headsets. 1[...]

Administrator Programming Setting the IP T eleph one Headset T ransmit V olume 110 Strata CIX IP5000-series T elephone UG 10/08 Setting the IP T elephone Headset T ransmit Vo l u m e 1. Press 3 + 6 + 9 + (simultaneously). 2. Press # . 3. Press 4. Press the Feature Buttons to turn th e LEDs On/Off for the desired volume transmission level (see Ta b [...]

Administrator Pr ogramming Reset F actor y Default Settings Strata CIX IP5000-series T elephone UG 10/08 111 Reset Factory Default Settings  T o reset the LCD settings to Factory defaults 1. Press 3 + 6 + 9 + (simultaneously). 2. Press V olume S 3. Press to access Initialising Mode. FB01 – Resets T erminal Data (This includes Handset V olume a[...]

Administrator Programming Reset F actory Default Settings 112 Strata CIX IP5000-series T elephone UG 10/08 LCD Backlight Setting 1. Press 3 + 6 + 9 + (simultaneously). 2. Press 3. Press , display shows LCD backlight setting. 4. Press FB01 to change Backlight mode. 5. Enter: 1 = Always Off 2 = Always On 3 = On-Demand 6. Press to save the setting. 7.[...]

Administrator Pr ogramming Reset F actor y Default Settings Strata CIX IP5000-series T elephone UG 10/08 113 Handset / Headset Side T one V olume Setting 1. Press 3 + 6 + 9 + (simul taneously). 2. Press button. 3. Press to access Soun d Level Setting Mode. FB03 controls Side T one mode setting. Enter: 1 = Side T one Off 2 = Side T one On FB04 contr[...]

Administrator Programming IP5131-SDL Settings 114 Strata CIX IP5000-series T elephone UG 10/08 IP5131-SDL Settings This section contains instructions to configure the IP5131-SDL telephone. All instructions found in this section pertain to the items found in th e IP Configurations screen of the IP5131-SDL telephon e. Configurations  Press + 3 + 6[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 115 Adv anc e P age 1:Displa ys or se ts the Primar y Name Server , the Secondar y Name Se r ver , GRQ P or t, RRQ P or t, and AP Address P age 2:Displays or sets the Admin address upper and lower bound, the User ID and password, as well as the Dynamic P or [...]

Administrator Programming IP5131-SDL Settings 116 Strata CIX IP5000-series T elephone UG 10/08 T able 17 IP5131-SDL Default Settings Major items Minor items Initial value Network Diagnosis 1 Ping address 0.0.0.0 Network Setti ng (Basic) 1 DHCP server mode <ON/OFF> ON 2 IP address 127.0.0.1 3 Subnet mask 255.255.255.0 4 Default router address [...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 117 Sound Setting 1 Key beep <ON/OFF> ON 2 Room noise <ON/OFF> OFF 3 Handset BOV <ON/OFF> OFF 4 Carbon handset <ON/OFF> OFF 5 Carbon headset <ON/OFF> OFF 6 Headset Tx control <Normal / Lo w> Normal 7 Headset Tx volume <[...]

Administrator Programming IP5131-SDL Settings 118 Strata CIX IP5000-series T elephone UG 10/08 Network Settings  T o access the Ne tw ork Setting screens 1. Press + 3 + 6 + 9 (simultaneously), choose the Networ k soft key . 2. From the IP Configurations screen, th ere are three screens for Network Settings (shown below). Use the “ J ” and ?[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 119 DHCP Server Settings 1. Press + 3 + 6 + 9 (simultaneously). 2. From the IP Configuratio ns screen, choose Network > DHCP . The DHCP Mode screen displays. The current default set is underlined. 3. Press the On or Of f soft keys to change the set value.[...]

Administrator Programming IP5131-SDL Settings 120 Strata CIX IP5000-series T elephone UG 10/08 IP Address 1. Press + 3 + 6 + 9 (simultaneously). 2. From the IP Configuratio ns screen, choose Network > IP Addr . The IP Address screen displays (shown right). The current IP Address displays.  T o change settings on the screen The following appli[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 121 Subnet Mask 1. From the IP Configurations screen, choose Network > Subnet. The Subnet Mask screen displays (show n right). The current subnet di splays on the one-line text field. 2. Follow the steps “T o change settings on the screen” on page 120[...]

Administrator Programming IP5131-SDL Settings 122 Strata CIX IP5000-series T elephone UG 10/08 St ation ID  From the IP Configurations screen, choose Network > Stat ion. The Station ID screen displays (shown right). The current S tation ID displays.  T o Change or Add Information on this screen 1. Enter the New Station ID to change or add [...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 123 CIX System /IPU Address Mode 1. From the IP Configurations screen, choose Network > > IPU Mode. 2. Press the Manual or Broadcas t soft key to change the set value. The value set is underlined in the display . 3. Press the Set soft key to accept the[...]

Administrator Programming IP5131-SDL Settings 124 Strata CIX IP5000-series T elephone UG 10/08 Port Setting 1. From the IP Configu rations screen, choose Network > > Port Setting. The Port Setting screen displays. 2. Press the Dynamic or Static softkey to change the set value. The set value is un derlined in the display . 3. Press the Set sof[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 125 Advanced Network Settings  T o access the Advanced Networ k Setting screens 1. Press + 3 + 6 + 9 (simultaneously). 2. Press Advanced softkey , the Ad vanced Setting screen appears. Note There are three screens fo r Advanced Settings (shown below). Use[...]

Administrator Programming IP5131-SDL Settings 126 Strata CIX IP5000-series T elephone UG 10/08 IP Address for Primary DNS (Domain Name Se rver) Note If DHCP Mode is ON, you don’ t have to set any p arameters for the DNS server . 1. From IP Configurations > Advanced > P-DNS. Th e Primary DNS Address screen displays (sho wn right). 2. Follow [...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 127 GRQ Port Number 1. From IP Configurations > Advanced > GRQ Port. The current GRQ Port Number displays (shown right). 2. Enter the New number . (Maximum 5 digits). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to can[...]

Administrator Programming IP5131-SDL Settings 128 Strata CIX IP5000-series T elephone UG 10/08 T able 18 Dial Pad Alphanumeric Characters Dial Pad Buttons Number of times to press the dial pad button 123456789 1 space 2 a b c A B C goto a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 m n o M N O goto m 7 p q r s P Q R S goto p 8 [...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 129 External Administration T erminal IP Address Upper Bound Setting This screen can be used to set an External Administration T erminal IP Address Upper Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0[...]

Administrator Programming IP5131-SDL Settings 130 Strata CIX IP5000-series T elephone UG 10/08 External Administration T erminal IP Address Lower Bound Setting This screen can be used to set an Extern al Administration T ermina l IP Address Lower Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values ([...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 131 External Administration User ID Setting Use this screen to set an User ID. External accessing is enabled when the user can successfully log in with correct User ID and Password 1. From IP Configurations > Advanced > > User ID. The External Admin[...]

Administrator Programming IP5131-SDL Settings 132 Strata CIX IP5000-series T elephone UG 10/08 Dynamic Port Base 1. From IP Configurations > Advanced > > Dynamic Port Base. The Dynamic Port Base screen displays (shown right). 2. Enter the new port number (maximum 5 characters) . 3. Press the Set soft key to accept the change ...or press th[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 133 PC Port T ype 1. From IP Configurations > Advanced > > > PC Port T ype. The PC Port T ype screen displays (shown right). 2. Press the Access or T runk softkey to set the value. The set value will be underlined. 3. Press the Set soft key to ac[...]

Administrator Programming IP5131-SDL Settings 134 Strata CIX IP5000-series T elephone UG 10/08 Sound Settings Sound Setting Keybeep Room Noise Handset BOV Carbon Handset Carbon Headset [Set] (1/3) [Cancel] Config Sound Setting Headset Tx Ctl Headset Tx V ol Headset Rx Mode Headset Tx V ol Headset Rx Vlo [Set] (2/3) [Cancel] Config Sound Setting Sid[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 135 Keybeep, Room Noise, Handset BOV , Carbon Handset, and Ca rbon Headset Important! The following st eps apply to all of the above items. 1. From the IP Configuratio ns screen, select Sound > Keybeep (or any of the above items). The appropriate screen d[...]

Administrator Programming IP5131-SDL Settings 136 Strata CIX IP5000-series T elephone UG 10/08 Headset Tx V olume Setting Screen  From the IP Configurations screen, select Sound > > Headset Tx V ol. The Headset Tx V olume screen displays.  T o Change I nformation on this screen 1. Enter the New volume level. 2. Press the Set soft key to[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 137 Headset Tx and Rx V olume 1. From the IP Configuratio ns screen, select Sound > > Handset Tx/Rx V olume. The appropriate screen will display . 2. Enter the new volume level. 3. Press the Set soft key to accept the change. ...or press the Cancel sof[...]

Administrator Programming IP5131-SDL Settings 138 Strata CIX IP5000-series T elephone UG 10/08 Key Repeat  From the IP Configurations menu, select Key Repeat. The Key Repea t Settings s creen displays. The general operation on the Key Repeat screens is as follows: • T o view details of an item displayed on the screens above, press the soft key[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 139 Repeat Delay T imer and Repeat Rate Timer Important! The following st eps apply to the above two items.  From the IP Configurations menu, select Key Repeat > Repeat Delay T imer or Repeat Rate Timer . The appropriat e screen disp lays (shown right)[...]

Administrator Programming IP5131-SDL Settings 140 Strata CIX IP5000-series T elephone UG 10/08 Other Setting  From the IP Configurations menu, select Others. The Others screen displays. This screen contains Language, Input timer Mode, Input T imer V alue settings, Backlight settings. Notes The general operation on the Other Settings screens is a[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 141 Input Time r Mode Se tting Screen 1. From the IP Configu rations menu, se lect Others > Input T imer Mode. The Input T imer Mode Setting screen displays. 2. Press the On or Of f soft keys to change the set value. 3. Press the Set soft key to accept th[...]

Administrator Programming IP5131-SDL Settings 142 Strata CIX IP5000-series T elephone UG 10/08 Backlight Mode Screen 1. From the IP Configurations menu, select Others > BL Mode. The Backlight Mode screen displays. 2. Choose Always Off, Always On or On-Demand softkey to setup when yo u would like to use the backlight. 3. Press the Set soft key to[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 143 Loop Back T est 1. Press + 3 + 6 + 9 (simultaneously). 2. From the IP Configurations screen, select Net Diag > Loop Back T est. Notes • Press Exit to move back a screen. • An IP address of cu rrent Ping sen d-to party is displ ayed in the second l[...]

Administrator Programming IP5131-SDL Settings 144 Strata CIX IP5000-series T elephone UG 10/08 resulted in an input error will be displa yed as it is when moving to the Address Setting Screen.) 5. Select the Cancel so ft key to cancel the intended setting change and to move to the Loop Back T est Screen without rewriting the NV -RAM data. Ping St a[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 145 Factory  From the IP Configurations menu select Factory . The Factory Setting screen displays. The general operation on the Factory Settings screens is as follows: • T o view details of an item displayed on the screens above, press the soft key that[...]

Administrator Programming IP5131-SDL Settings 146 Strata CIX IP5000-series T elephone UG 10/08 Display/Key T est 1. From the IP Configurations menu select Factory > Display/Key T est. The Displa y/Key T est Mode screen displays. 2. Press the soft key next SK01~SK14. The SKxx displays in the center of the screen (Key T est mode shown right). 3. U[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 147 Display Mode 1. From the IP Configurations menu select Factory > Display Mode. The Display Mode screen displays. 2. Press the IP5131 or T est soft keys to change the set value. The IP5131 setting allows default operation of the display as it was desig[...]

Administrator Programming IP5131-SDL Settings 148 Strata CIX IP5000-series T elephone UG 10/08 Initialise  Select Configuration > Initialise. The Initialise screen displays. The general operation on th e Initialise screens is as follows: • T o view details of an item displayed on the screens above, press the soft key that corresponds to tha[...]

Administrator Pr ogramming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 10/08 149 Reset 1. From the IP Configurations menu select Reset. The Reset screen displays. This screen will also display when you press the Set soft key after a setting change is made in the Network, Adva nced and Initialise screens. 2. Press Exec to reset the te[...]

Administrator Programming IP5131-SDL Settings 150 Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 151 Refe rences A This Appendix contains table that su pport some of the feature operations. Call Forward T able 19 Call Fo rward Pr ocedure Feature Button Sequence Call Forwa rd Any Call - Internal and I ncoming Lin e Calls: F orwards any call, whether an inter nal call or incoming line ca ll. All Calls[...]

Strata CIX IP5000-series T elephone UG 10/08 152 Call Forward - Incomin g Line Calls: F orward incoming line calls only . All Calls to an ext. Press ext. b utton + #6013 (tone) + dial the dest. e xt. no . (tone) All Calls to outside telephone no. Press e xt. button + #60 13 (tone) + outside line access code + dest. telephone no. + # (tone) Busy to [...]

References Call Fo rward Strata CIX IP5000-series T elephone UG 10/08 153 No Answer to an e xt. Press e xt. button + #60 32 (tone) + dial th e other telephone’ s ext. no . + enter other telephone’s Call F orward pass code (tone) + # + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) No Answer to outside telephone no. Press e xt. button + #[...]

References Call Forw ard 154 Strata CIX IP5000-series T elephone UG 10/08 Busy No Answer to an ex t . Press e xt. button + #60 44 (tone) + dial th e other telephone’ s ext. no . + enter other telephone’s Call F orward pass code + # (tone) + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) Busy No Answ er to outside telephone no. Press e xt[...]

References Soft K eys Strata CIX IP5000-series T elephone UG 10/08 155 Sof t Keys The table below is a list of soft key labels tha t appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK1 , SK2 , SK3 and SK4) . Activates A utomatic Busy Redial after dialling a busy outside telephone number . [...]

References Button Label s 156 Strata CIX IP5000-series T elephone UG 10/08 Button Labels The button labels in Ta b l e 2 1 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. T able 21 Programmable Feature Button Defini tions Button Definitions Account Code Account Code – Pre[...]

References Button Labels Strata CIX IP5000-series T elephone UG 10/08 157 DSS Direct S tation Selection(s) – Press to ring a preselected st ation. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall dial to ne[...]

References Button Label s 158 Strata CIX IP5000-series T elephone UG 10/08 Release and Ans Release and Answ er – Press to disconnect or comple te the transf er the current outside or e xtension call and automatically answ er t he new incoming outside or extension call. Release Call Rel ease – Press to disconnect or complete the transfer of the [...]

References Button Labels Strata CIX IP5000-series T elephone UG 10/08 159 120 Exchange L i n e x x x Line XXX(Caller ID) Ye s 130 Exchange Line Group L i n e G r p x x x Line Grp XXX(Caller ID) Ye s 140 Pooled Line Key P L L n G r p x x x PL Ln GrpXXX(C aller ID) Ye s l 540 Door Unlock D o o r L o c k x x x Door Lock XXX Ye s 560 PhDN Message W ait[...]

References Button Label s 160 Strata CIX IP5000-series T elephone UG 10/08 900 Application St a r t - Application #93 A C D H e l p ACD Help Y es 900 Application St a r t - Application #94 A C D P i c k U p ACD PickUp Ye s 900 Application St a r t - Application #95 E n d W r a p U p End Wra p Up Ye s 900 Application St a r t - Application #96 A C D[...]

Strata CIX IP5000-series T elephone UG 10/08 161 Har d ware Connections B IP5000-Series T elephone Tilt Angles The IP5000-series telephones ha ve three tilt positi ons built in to the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six dif f[...]

Hard ware Connections IP5000-Ser ies T elephone Tilt Angle s 162 Strata CIX IP5000-series T elephone UG 10/08 IP5000-Series Desk-top Tilt Angl e With Tilt-Stand Extension IP5000-Series Wall Mount Angles 0° (no) Tilt -10° Tilt[...]

Hard ware Connections Connector Icons Strata CIX IP5000-series T elephone UG 10/08 163 Connector Icons The connecto rs on the IP50 00-series telephones are id entified with icons. The connector icons and their meaning a re shown below . Icon Functio n Add-On Module (ADM) Cable Connector AC Power Adapter (12 VDC) Input Handset Cord Headset Cord Feat[...]

Hard ware Connections Wiring 164 Strata CIX IP5000-series T elephone UG 10/08 Wir i n g IP5000-series T ele phone Connectors LAN Cable LAN Connection from intern al switch (optional) Handset Local Power Headset Analogue Exchange Line (SDC Station only) The IP5000-series telephones incl ude the special long-tail handset cords required to fit the til[...]

Hard ware Connections User Notes Strata CIX IP5000-series T elephone UG 10/08 165 User Notes 1. Saf ety Approv al T oshiba Information System (U.K.) Ltd d eclare that the Strata CIX product ranges comply with the EEC's L VD directive, (D irective No. 73/23/EEC). The product has been assessed and found to comply with EN60950-1:2001. The notes l[...]

Hard ware Connections User Notes 166 Strata CIX IP5000-series T elephone UG 10/08 Any peripheral apparatus con nected to the above po rts must h ave the s ame EN60950 classification. ie. -SEL V ports must only be connected to SEL V type ports. -TNV ports must only be co nnected to TNV type ports. TNV3 RCOU/RCOS/RCOUS F or connection to PTO provided[...]

Hard ware Connections User Notes Strata CIX IP5000-series T elephone UG 10/08 167 1.3. The Strata CIX system must be hard wired into a switched fused spur , (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection de[...]

Hard ware Connections User Notes 168 Strata CIX IP5000-series T elephone UG 10/08 Equipment details Strata CIX40 Base Cabinet Dimensions- Height 450mm W idth 310mm Depth 85mm W eight 6.6kg (Cabinet, Processor & GMAU2) Equipment details Strata CIX100 Base Cabinet Dimensions-Expansion Cabinet Dimensions- Height 370mmHeight 370mm W idth 303mmW idt[...]

Hard ware Connections User Notes Strata CIX IP5000-series T elephone UG 10/08 169 Equipment details Strata CIX670 Base Cabinet Dimensions-Expansion Cabinet Dimensions- Height 296mmHeight 254mm W idth 672mmW idth 6 72mm Depth 270mmDepth 270mm W eight 14.1kg (fully equipped)W eight 13.2kg (fully equipped) W ARNING! This is a Class A pr oduct. In a do[...]

Hard ware Connections User Notes 170 Strata CIX IP5000-series T elephone UG 10/08 T oshiba Information Systems claim approval to OFTEL general variation NS/V/1235/ P/100020. The information cont aine d in this paragraph supports T oshiba's claim: The following features require the interc onn ecti on of 2 or more exchange lines. • -Multi-part[...]

Hard ware Connections User Notes Strata CIX IP5000-series T elephone UG 10/08 171 4. Network Planning Inf ormation 4.1 Strata CIX T o ne Plan. The table below lists the characteristics of the tones a nd signals used in S trata CIX. To n e s / Signal to: Frequency Cadence Meaning Exchange Line Music On Hold 1209Hz N/A 0.12s ON 2 s Off Call on Hold I[...]

Hard ware Connections User Notes 172 Strata CIX IP5000-series T elephone UG 10/08 2 Wire extns 1. 20Hz 2. 20Hz 3. DTMF A 4. DTMF D 5. DTMF B 6. MW I Signal 7. 20Hz 8. 1209Hz 9. 1209Hz 0.4s On 0.2s Off 0.4s On 3s Off 1s On 3s Off 80 or 160mS 80 or 160mS 80 or 160mS 0.9s ON/0.1s OFF 1 s On 1 S Off 2 bursts 0.16s On twice then 3s Off 2 bursts 0.5s On [...]

Hard ware Connections User Notes Strata CIX IP5000-series T elephone UG 10/08 173 4.2 System Port to Port losses. The table below lists the va rious "typical" transmission gains/losses when inte r- connecting the various po r t ty pes. - V alues indicate a transmission loss. 4.2 Loudness Ratings The table below lists the measured loud nes[...]

Hard ware Connections User Notes 174 Strata CIX IP5000-series T elephone UG 10/08[...]

Strata CIX IP5000-series T elephone UG 10/08 175 Inde x A abandoned call numbers (see Call History), 46 about this book conventions, x how to use this guide, x organisation, ix related documents, xii access codes, 72 , 97 , 100 account codes, 36 , 97 , 100 calls, 35 forced, 35 verified/non-verified, 35 advisory messaging, 101 all call page, 69 alph[...]

Index D ~ I 176 Strata CIX IP5000-series T elephone UG 10/08 call park, 100 orbits, 47 call pickup, 48 , 97 , 100 held calls, 100 call waiting, 51 , 67 class of service override, 67 conference calls, 52 , 101 hold, 25 split/join/drop, 54 voice mail, 53 D dial directory, 22 dial pad, 74 direct inward system access (see DISA) directories, 74 direct s[...]

Index J ~ R Strata CIX IP5000-series T elephone UG 10/08 177 LED, 28 IPT1020-SD, 60 , 114 ISDN buttons, 78 , 158 J join, 54 L language changes, 101 language code, 61 LCD 3200-series bu ttons, 31 LCR dialling out, 101 LED indicators, 28 line automatic selection, 20 ringing preference, 20 line button, 50 M making a call, 21 message waiting, 62 , 101 [...]

Index S ~ V 178 Strata CIX IP5000-series T elephone UG 10/08 distinctive settings, 17 line preference, 20 ringing line preference, 23 S signalling tone, 20 voice first, 20 SoftIPT buttons more features, 34 setting, 34 calling, 32 directory, 33 label feature buttons (Line1~Line6), 34 soft keys, 38 2000-phone lo cation, 31 speakerphone, 24 special ch[...]

IP5000-UG-V A V ersion A, October 2008 T oshiba Information Systems (UK) Ltd Business Communications Division (BCD) T oshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT 15 2UL +44 (0) 1932 841600 bcd_marketing@toshiba.co.uk www .telecoms.toshiba.co.uk ©2008 T oshiba Information Systems (UK) Ltd[...]