Vertical Communications DXP manual

R Welcome to VVP Comdial Small Office & VVP Serial Integration For DXP, DXP Plus, and FX Series Featuring Visual Voice Mail User’s Guide[...]

This user’s guide applies to t he following system and telephone models: System Model: • DXP systems wi th software 11B and late r • DXP Plus systems with software 11B and later • FX Series telephone systems with software revision 12A and later Telephone Models: • Impac t LCD • DigiTech LCD • Impression LCD Voice Mail Models: • Smal[...]

T able Of Contents Introducing The Versatile Voice Processing System Featuring Visual Voice Mail. . . . . 1 W h a tI sV o i c eP r o c e s s i n g ? .. ............ 1 H o wD oIU s eV o i c eM a i l ? ............. 1 U s i n gV o i c eM a i l E t i q u e t t e .... ......... 1 About Your Telephon e . . . . . . . . . . . . . . . . . 1 Using The Visua[...]

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Intr oducing The V ersatile V oice Processing System Featuring Visual V oice Mail Congratulations and thank you for using a Co mdial voice mail system. This is a powerful system that can greet your callers and record your messages. Using the visual display and interactive buttons on your telephone along with the voice prompts, you’ll find the S m[...]

Using The Visu al Voice Mai l (VVM) Feature You will quickly learn that as every voice menu or pro mpt plays, you will see a different message on your telephon e display. Most of t hese messages offer you a choice of three different options. You select the option you want by simply pressing t he interactive button adjacent to t he desired item on y[...]

Getting Star ted The password you will use to log -on to your mailbox the first time will be the same as your mailbox number which is your extension number. You can record this number in the space provid ed at the end of this g uide. As soon as possible, you should personalize your mailbox by recording your name, greeting, and a new p assword. The [...]

Using The Tuto rial Versatile Voice Processing has a tutorial to help you personalize your mailbox when you first get it, and to learn some of th e many and varied operations of the voice mail sy stem. When enabled, the tutorial will play auto matically every time you log-on to your mailbox. You can press ✻ a ny time whil e the tutoria l is playi[...]

Entering Y our V oice Mailbo x Before you can perform any task on your voice mail system, you mu st enter your mailbox, or log-on to your mailbox. After logging on, you will then be able to listen to messages left in your mailbox, send messages to other subscriber’s mailboxes, and change any of your mailbox options, such a s your name or greeting[...]

U s i n gY o u rK e y p a dT oE n t e rY o u rV o i c eM a i l b o x Normally, you will auto log-on when entering your ma ilbox as described on the facing page. However, you can enter your mailbox from your telephone keypa d as foll ows: 1. Press INTERCOM and d ial the extension number for voice mail. Your system administrator can provide you with [...]

Listening T o Y our Messag es Once you have logged-on to your mailbox, you can listen to any messages left there by your callers. The following chart illustrates the relationship between the displays you will see when p laying your messages. However, when new messages are pending, and your tutorial is turned off, VVP goes immediately to display 3 ([...]

Using Your K eypad To Li sten To You r Messag es When you log-in to your mailbox, the system wil l pla y new mess ages immediately after you enter your password. (If you do not wish to listen to new messages immediately after logging in, press # .)Yo u can listen to saved messages by entering the message menu. To listen to sav ed messages— • To[...]

Sending Messag es You can send messages to the mailboxes of other VVP subscribers from your voice mailbox. Main menu Send options Display 1 Display 3 Display 5 Display 6 Y es No Exit Directory menu Send Rcrd Cncl Display 1 Press to select name Press to hear next name Ye s No Press to send message Press to re-record message Press to cancel sending t[...]

U s i n gY o u rK e y p a dT oS e n dM e s s a g e s You can send a message to another subscriber’s mailbox by pressing 2 from the main menu. VVP will ask y ou to enter the mailbox number of the person you want to receive the messag e; or to press ✻ i fy o uw a n tt ou s et h e dial-by-name directory. Press 1 to confirm your mailbox selection. [...]

Changing Y our Options There are many voice mailbox options you can change such as yo ur name or greeting. Many of these op tions you can change directly from the interactive buttons under your display, while others require y ou to press one of the buttons on your telephone keypad. These option changes and their a ssociated displays are illustrated[...]

Recording Your Name You need to record your name so the system can inform callers they are leaving a message or being transferred to the correct person. By recording your name, you will be included in the directory. 1. Log-on to your mailbox. The following display will appear: 2. Press Opts from the main menu and the options menu appears: 3. Press [...]

Recording Your Greeting You can record u p to ten greetings for your mailbox if your mailbox class of service allows this feature . You may want to record at least two gre etings. It is not necessary to record any greeting at all, but it is more personal if your callers hear a message from you in your voice. If you record more than one greeting, yo[...]

Sample Greeting 0 “Hello, this is Bob. I’m either on the pho ne or away from my desk. Please leave me a detailed message at the tone and I will return your call as soon as possible.” Sample Greeting 1 “Hello, this is Bob. Today is August 15 and I’ll be out of the office all day. Please leave me a detailed message at the tone and I’ll ge[...]

Changing You r Password To change your password, log-on to your mailbox. The followin g menu will appear. Press Opts from the main menu to select the options menu. To enter a new password, press 3 on your telephone keypad while the options menu is active, and follow the voice prompts. NOTE: Always make your password at least four digits and select [...]

Using Call Transfe r When a call is received by Versatile Voice Processing, the call is either transferred to you at your desk and/or put in y our mailbox if you are not available. If you are going to b e away from your desk for an extended period, or do not wish to be disturbed, you can divert the calls from your d esk to another phone or directly[...]

Using Message Notification Message notification will call you at another telephone (at home or at the office) and inform you that you have messages in your mailbox. Your mailbox must be configured t o provide this feature. It may be necessary to consult your dealer for advanced applications of this feature. 1. Log-on to your mailbox. 2. Press Opts [...]

Reviewing Messa ges For Fu ture Deliver y You can record messages and save them for future delivery. Versatile Voice Processing will allow you to review these messages by using the review future delivery option. 1. Log-on to your mailbox. 2. Press Opts from the main menu for the optio ns menu. 3. Press 7 on your telephone keypad while the op tions [...]

Understanding Other Features This section contains descripti ons of some of the other features of your Versatile Voice Pro cessing voice mai l system. Cons ult your sys tem administrator or your dealer if you need additional information on any of these features. Your system may not have all of these features. Calling Your Mailbox Fr om Another Loca[...]

Setting Up Distribution Lists Your voice mail system can be set up with a list of mailboxes that can be included in certain messages. For instance, if y ou are a manager, you could create a list of all people that report to you so that you could send one message to everyone at once. You can create up to four, 10-member distribution lists. Using The[...]

Using The Record F eature The Record Feature enables you to record conversations and save them. (The recor d feat ure mu st be enabled by a technica l on a per-mailbox basis.) Versatile Voice Processing allows you to listen to the rec orded conversations by accessing your m ailbox and listening to the conversations as you would a v o i c em a i lm [...]

3. If you press the PAUSE softkey, recording will be paused and th e system will display the wo rds RECORDING PAUSED , RESUME , and STOP . Pressing RESUME will restart recording; pressing STOP will stop the recording . Listening To Incoming Messages The listen feature allows you to screen calls by liste ning to an incoming message and determining i[...]

3. During th e listening mode, the system will display the PICKUP and STOP options. P ressing the PICKUP softkey allows you to take the call and cancels the recordin g. The STOP option allows you to stop listening and continue recording the m essage. Listen Line 5 PICKUP STOP Listen Display Line 5 REC HOLD TRANS Display When Pickup Button Is Presse[...]

Personal Directory Name Mailbox Number Small Office & VVP User's Guide GCA70–347 24 – Small Office & VVP User's Guide[...]

Important Numbers VVP’s Extension My mailbox # My password Number Record Multiple Greetings Here GCA70–347 Small Office & VVP User's Guide S m a l lO f f i c e&V V PU s e r ' sG u i d e–2 5[...]

NOTES[...]

This manual has been developed by Comdial Corporation (the “C ompany”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaim s liability for any difficul ties arising from the interpretatio[...]

Charlottesville, V irginia 22901-2829 R World Wide W eb: http://www .comdial.com/ Printed in U.S.A. GCA70–347.01 4/97[...]