Vertical Communications DXP Plus manual

Non-LCD Multi-line T elephone Station User’ s Guide DXP , DXP Plus, and FX Series Digital Communications System 1 2 4 7 0 8 9 5 6 3 # ABC GHI PRS OPER TUV WXY JKL MNO DEF SPKR HOLD TAP ITCM T/C MUTE unisyn01.cdr DIGITECH COMDIAL SPKR TAP TRANS CONF MUTE HOLD ITCM A W400p[...]

CERTIFIED ISO 9001 Accredited by the Dutch Council for Accreditation for certification and registration activities. C E R T I F I C A T I O N Comdial's Quality Management System Is Certified T o The ISO 9001 Standard. A C C R R E I S T R R A E D D I T E G ANSI-RAB This user guide is a pplicable to th e DigiT ech models 7714S- ** and 7714X as w[...]

Contents 1 I n t r o d u c i n gt h eT e l e p h o n e ........... ..... 1 - 1 1.1 Introducing this Guide ...... ........ ...... ........ ........ .... 1-1 1.2 Introducing The Impression Model 2122S ....... .. 1-1 1.3 Introducing The Impression Model 2122X .... ... 1-2 1.4 Introducing The DigiT ech Model 7714S ........ .... 1-2 1.5 Introducing The [...]

7 U s i n gt h eO t h e rF e a t u r e s ......... ........ 7 - 1 7.1 Blocking V oice-Announce Calls ........... ........ ...... 7-2 7.2 Di verting Incoming Calls T o Another Station ... 7-1 7.3 Forwarding Calls ....... ........ ........ ........ ........ ...... .... 7-4 7.4 Making A Paging Announcement ....... ........ ........ 7-3 7.5 Listening T[...]

Intr oducing the T elephone 1.1 Intr oducing This Guide Congratulations and thank you for using an Impression or DigiT ech telephone! Once you hav e seen all of the options an d benefits that your ne w telephone offers, you will wonder ho w you ev er did your job without it. This guide offers helpful information fo r using all of the functions of y[...]

1.3 Intr oducing The Impression Model 2122X Monitor T elephone The Impression Monitor T elephone has the same physical appearance as the Impression Speakerphon e. Although the y look alike, there is one functional dif ference in the way the telephones operate. The Monitor T elephone includes a speaker that allo ws you to listen to incoming calls. A[...]

1.5 Intr oducing The DigiT ech Model 7714X Monitor T elephone The DigiT ech Monitor T elephone has the same physical appearance as the DigiT ech S peakerphone. Although the y look alike, there is one functional dif ference in the way the telephones operate. The Monitor T elephone includes a speaker that allo ws you to listen to incoming calls. Alth[...]

1.6.1 Speakerphone Us er Guidelines • Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone wh ere it will detect sounds from ty[...]

• Place the telephone on a hard surface and away fro m table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, fla t surfaces tha t reflect soun d may affect th e sound-activated switches. • If you are using a handset and the other party is using a speakerph[...]

1.7 Understanding What the Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. — Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: Steady red = station is in use. Flashing red = station is recei ving a call. W inking red = message-w aiting light set for you b y station associated wi th[...]

1.7.1 Ex planation Of Light Patterns The lights on your telephone alert you to differen t conditions by turning on and of f in a certain pattern. Y ou will observ e the follo wing light patterns on your speakerph one or monitor telephone: Flashing. The light flashes on and of f at equal times (about 1/2 second on and 1/2 second off). Wi n k i n g .[...]

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Answering Calls 2.1 Ans wering Calls • To answer a call that is ringing at your t elephone, 1. If the light is flashing orange, lift handset, —OR— if the light is flashing red, p ress the line b utton ne xt to it and lift handset. • To answer a call using the speakerphone, 1. Press flashing line or INTERCOM b utton. • To answer a call tha[...]

• To answer a call that is ringing the loud ringer or night transfer station, 1. Hear ringing. 2. Lift handset. 3. Press INTERCOM . 4. Dial 65 through 68 to select ringing zone ( 1–4 ) at the location of the bell, or dial 69 to answer an y ringing zone. NO TE: This feature is kno wn as T runk Access F rom Any Station (T AF AS). 2.2 Ans wering A[...]

• To respond non-verbally, 1. If announcing station has an LCD speake rphone, press a pre- programmed RESPONSE MESSA GE butto n to send message to calling telepho ne. The message you sent will appear on the LCD of the announcing telephone and will disconnect the call. NO TE: Announcing station must have LCD speak erphone. If announcing telephone [...]

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Making Calls 3.1 Mak ing Ca lls • To make a call, 1. Lift handset and select line (unless your telephone selects it for you), or select intercom and listen for dial tone. 2. Either dial number , use speed dial feature, use redial feature, or press Direct Station Select (DSS) if making an intercom call. • To access outside line using the line gr[...]

• If you have line appearance for a particular line and wish to queue for that line, 1. Note the busy status light (LED). 2. Press INTERCOM . 3. Dial ✳ 6 . 4. Press line b utton. 5. Press SPEAKER . • To answer queuing ring-back, 1. Lift handset and hear dial tone for line. • To cancel queuing before it rings back at your telephone, 1. Lift [...]

3.2 Using Speed Dial • To dial a speed dial number from a preprogrammed DSS button, 1. Press preprogrammed button. If you programme d the number at the second lev el of a DSS button, press HOLD before pressing button . 2. When called party answers, lift handset. • To dial personal or sy stem speed dial numbers from your keypad, 1. Dial desired [...]

• To automatically redial the last dialed number once a minute for 10 minutes, 1. Hang up. 2. Press an installer-programmed A U TOMA TIC REDIAL but to n. 3. Listen for ringing or b usy tone ov er the speak er . 4. When called party answers, lift the handset (you must do this to disengage the redial feature). 3.4 Making A Subdued Off-Hook V oice A[...]

3.5 Camping On At A Station NO TE: Y ou can camp on at only one station at a time. 3.5.1 Camping On At A Busy Station And W aiting For An A nswer (Call W aiting) If the telephone you hav e called is busy , you can send a call-waiting tone to the telephone an d wait on line for an answer (you must be using the handset for this feature to work). • [...]

3.5.2 Camping On At A Busy Station And W aiting For An A utomatic Callback If you call another station and recei ve a busy s ignal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is av ailable. • To camp on at any busy station, 1. Dial ✳ 6 when you hear a b usy tone. Y our tele[...]

3.5.3 Camping On At An Idle Station And W aiting For An A utomatic Callback If you call another station and hear ringing b ut recei ve no answer , you can press a button that will cause the system to ring your telephone when the user at the called station initiates any telephone acti vity . • To camp on at a station for which you hear ringing but[...]

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Holding Calls 4.1 Holding Calls • To place a call on hold, 1. Press HOLD . 2. Hang up handset. • To return to a call that is on hold, 1. Lift handset and press line b utton with f lashing light, —OR— press TA P . • To place a call on exclusive hold, 1. Press HOLD twice and hang up handset. • To retrieve an exclusive hold, 1. Press line [...]

• To retrieve a held call at anothe r station, 1. Lift handset. 2. Press INTERCOM and dial #9 0 . 3. Dial extension number of station that has the held call. 4. Answer call. • To answer a call at the extension receiving held call, 1. Lift handset, — OR— press INTERCOM . 2. Press TA P and answer call. • To park a call, 1. When on a line, p[...]

T ransferring Outside Calls 5.1 T ransf erring Outside Screened Calls • To announce a call before transferring it (screened), 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (this places t he call on hold). 3. Dial station number , or press DSS b utton for that station. 4. Upon answer , announce the call. 5. Hang up the handset (this transfe[...]

5 . 3 M a k i n gAH o tT r a n s f e r • To make a hot transfer, 1. Answer call. 2. Press TRANSFER/CONFERENCE (this places the call on hold). 3. Dial extension number of telephone to receiv e the transfer or press the DSS button for that e xtension. 4. Announce call. 5. Press TRANSFER/CONFERENCE . 6. Press SPEAKER to disconnect (if in speakerphon[...]

Conferencing 6.1 Conferencing Stations T ogether • To set up a conference call that includes any combina tion of outside lines and inte rcom parties, 1. Make f i rst call. 2. Press TRANSFER/CONFERENCE (this places t he call on hold). 3. Select next line and ma ke ne xt call. 4. Press TRANSFER/CONFERENCE to establish conference. 5. Repeat the last[...]

• To drop out of a conference ca ll you initiated involving outside lines (c reating an unsupervise d conference), 1. Dial # (lines remain lighted and in use until one or both outside parties disconnect; when one party drops out of an unsupervised conference, the other party remains on hold until hanging up or reconnecting with you on line). NO T[...]

Using The Other Features 7.1 Bloc king V oice-Announce Calls • To block voice-announce calls, 1. Press INTERCOM . 2. Dial ✳ 2 . • To un-block voice-announce calls, 1. Press INTERCOM . 2. Dial #2 . 7.2 Diver ting Incoming Calls T o Another Station Call di ve rting permits you to s end an incoming ca ll to another station that you hav e pre vio[...]

7.3 Forwarding Calls • To forward your calls, 1. Press preprogrammed FOR W ARD button, —OR— press INTERCOM and dial one of the follo wing codes: ✳ 52 = all calls forward immediately , ✳ 54 = all calls forward after RN A or Busy , ✳ 51 = prime line and pe rsonal intercom calls forw ard immediat ely , ✳ 53 = prime line and pe rsonal int[...]

7.4 Making a P aging Announcement • To send a paging announcement, 1. Lift handset. 2. Press INTERCOM , then dial 70–77 zones 1–8 [in t he default mode, code 70 (zone 1) pro vides an all-call function], —OR— press a preprogrammed PAG E button. 3. Make announcemen t. 4. Remain on line if a waiting a reply (kn o wn as a meet-me page), —OR[...]

7.5 Listening T o A Call Over The T elephone Speaker (Gr oup Listening) • To activate group listening while on a call, 1. Press the preprogrammed GR OUP LISTEN butt on . • To cancel group listening, 1. Press the preprogrammed GR OUP LISTEN butt on ag a in . NO TE: Y ou s hou ld can cel Group L istening before hanging up the handset to end the c[...]

7.7 Setting A Do Not Disturb Condition At Y our Station • To enable DND, 1. Press preprogrammed DND button. The light associated with the DND b u t t o nt u r n so nw h e nt h ef e a t u r ei sa c t i v e . • To disable the DND condition, 1. Press preprogrammed DND button. The light associated with the DND button turns of f when the feature is [...]

7.9 Setting Y our P ersonal Ringing T ones • To select one of the ringing tones, 1 . Press INTERCOM . 2. Dial ✳✳ 4 . 3. Dial number (1–8 ) to sel ect ring t one. 4. Press SPEAKER to end. 7.10 Using Bac kground Music • To turn the music on, 1. Press INTERCOM . 2. Dial ✳ 11 fo r music sour ce one or ✳ 12 for music source two (the SPEAKE[...]

7.11 Setting The V olume Contr ol • There are four ringer loudness levels (plus an OFF po sition). Set the level as follows: 1. While your t elephone is on-hook and idle, press VO L U M E U P or VO L U M E D OW N once for each change in loudness that you desire. The ringer sounds once for each change as an example of the current setting . Y our s[...]

• There are eight headset loudness levels. Set the level for the current call as follows: 1. While on a ca ll and in heads et mode, press VO L U M E U P or VO L U M E D OW N once for each change in loudness that you desire. • There are eight group listening loudness le vels. Set the level for the current call as fo llows: 1. While on a call and[...]

Using The Messaging Feature 8.1 Using The Message W aiting Light • To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Press INTERCOM . 2. Dial ✳ 3 . 3. Dial extension numb er of station you want to alert. The mes- sage-waiting light of that station will flash. • To turn off the message wait ing light at a b[...]

8.2 Using LCD Messagi ng Y ou can set syste m-suppli ed messages to dis play at any c alling LCD speakerpho ne. • To turn on LCD messaging, 1. Press INTERCOM . 2. Dial ✳ 02 . 3. Press # to clear current message if you ha ve one stored. 4. Dial message code number ( 01–30 ). 5. Press # a n dt h e np r e s s SPEAKER to end message. 6. INTERCOM [...]

Pr ogramming Y our T elephone 9.1 Storing Extension Numbers And Feature Codes • To store exte nsion numbers at DSS buttons, 1. Press INTERCOM . 2. Dial ✳✳ 3 . 3. Press programmable DSS bu tton to choose storage locatio n. 4. Dial extension number . 5. Press next programmable b utton and dial another extension number to store. 6. Repeat pre vi[...]

• To store a fixed RESPONSE MESSAGE button, 1. Press INTERCOM . 2. Dial ✳✳ 6 . 3. Press programmable butto n for RESPONSE MESSA GE bu t - ton location. 4. Dial message number ( 01-30 ) from list of messages pro vided by your system attendant or installer . 5. Press # to save programming. 6. Press SPEAKER to end. 7. Label button location. Prog[...]

9.2 Storing Spe ed Dial Number s • To store an outside number a s a speed dial number, 1. Press INTERCOM . 2. Dial ✳✳ 1 . 3. Press programmable b utton (or 1–0 on ke ypad) to choose stor- age location. NO TE: Remember , you can store another number at a second level at a programmable b utton by first pressing HOLD. 4. Press line butto n, or[...]

• To store an inter com number as a speed dial number, 1. Press INTERCOM . 2. Dial ✳✳ 1 . 3. Press the button you want to program ( 1–0 ). 4. Press INTERCOM or 8 to preselect interco m. 5. Dial the intercom number you want to store (up to 16 digits that can include # and ✳ ). 6. Press SPEAKER . 7. Repeat procedure for each speed dial numb[...]

Operating Y our T elephone With A DSS/BLF Console The DSS/BLF console has 32 additional bu ttons and status lights that extend the memory b utton capability of an adjacent companion telephone. The console for the Impression models is DU32X and is sho wn belo w . The DD32X 32-button console for the DigiT ech models is sho wn on the follo wing page. [...]

DD32XA B LF Lights Line Button s DSS Button s DD32X – 32-Button DSS/ BLF Console DSS/BLF Console GCA70 -314 10–2 Non-LCD Stati on User's Guide[...]

Publication Inde x A Answering Calls ..................................... 2 - 1 Answering A SOHV A ................................ 2 - 2 B Background Music ................................... 7 - 5 Blocking V oice Announce calls ......................... 7 - 1 C Call W aiting ........................................ 3 - 5 Camping On .............[...]

M Making Calls ........................................ 3 - 1 Messaging .......................................... 8 - 1 Monitor T elephone, DigiT ech .......................... 1 - 3 Monitor T elephone, Impression ......................... 1 - 2 Muting Y our T elephone ............................... 7 - 4 O Overriding A Call/Do Not Disturb ......[...]

Appendix A Quic k Reference Guide This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand-alone reference. Before dialing a feature code, make sure that you hear intercom dial tone. If you are getting outside dial tone, you must [...]

Feature Enable Code Disable Code Line Group 1 9 Line Groups 2–11 80–89 Line Groups 12–1 6 60–64 Line Pick Up From Any Station, Zones 1– 4 65–68 Line Pick Up From Any Station, All Zones 69 Meet Me Answer Page 78 Message Waiting ✳ 3 + extension no. # 3 + extension no. Message Wait Retr ieval #00 Operator Access 0 Paging, All Call 70 Pag[...]

The following table details several unique dialing cod es that are only applicable to single line proprietary and industry-stand ard telephones. Feature Enable Code Pick Up Last L ine ✳ 08 Broker’s Call ✳ 07 Speed Dial Access Code ✳ 01 Saved Number Redial ✳ 06 Dial Saved Number ✳ 09 TAP Dialing Code ## GCA70–314 Quick Reference Guide [...]

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Pe r s o n a l N o t e s[...]

Pe r s o n a l N o t e s[...]

This manual has been dev eloped by Co mdial Corporation (the “Compan y”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While e very ef fort has been made to eliminate err ors, the Compan y disclaims liabili ty for an y dif ficul- ties arising from the inte[...]

Printed in U .S.A. GCA70–314.03 02/97 Charlo ttesville , Virg inia 22901- 2829 R World Wide W eb: http://www .comdial.com/[...]