Western Digital My Cloud EX2 manual

WD My Cloud EX2 Personal Cloud Storage User Manual ™[...]

WD Service and Support Should you encounter any problem, please give us an opportunity to address it bef ore ret ur n in g t h is product. Most technical support questions can be answer ed through our knowledge base or email support service at http://support.wd.com . If the answer is not available or if you prefer , please contact WD at the best te[...]

i WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL T able of Contents WD Service and Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Yo ur WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Info[...]

ii WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Remote Back ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Internal Back ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Cloud Backups . . . . . . . [...]

iii WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Appendix A: WD My Cloud EX2 Quick U ser Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 41 Appendix B: Jo omla!® Setup Guide . . . . . . . . . . . . . . . . [...]

IMPORTANT USER INFORMAT ION 1 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Important User Information Important Safety Instructions Recording Y our WD Pr oduct Information Important Safety Instructions This device is designed and manufactured to assur e personal safety . Improper use can result in electric shock or fir e hazar d. The safe gu[...]

IMPORTANT USER INFORMAT ION 2 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Recor ding Y our WD Product Information Remember to write down the following WD pr od uct information, which is used for setup and technical support. Y our WD product information is found on the label on the back of the device. - Serial Number - Model Number - Pur cha[...]

PRODUCT OVERVIEW 3 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Pr oduct Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System Designed from the gr ound up with the qualit y and r eliability you've come to expect fr om [...]

PRODUCT OVERVIEW 4 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Powerful apps to customize your NAS – Including aMule, Icecast, Joomla! ® , phpBB ® , phpMyAdmin, T ransmission, SqueezeCenter , and mor e. For the most recent apps available, visit wd.com/setup/mycloudex2apps . Advanced serving options – Integrated file server , FTP serv[...]

PRODUCT OVERVIEW 5 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Package Contents  WD My Cloud EX2 Personal Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide  Assembly kit (for driveless model only) For information on additional accessories for this pr oduct, visit: Operating System Note: Compatibilit[...]

PRODUCT OVERVIEW 6 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL W eb Br owsers  Internet Explorer 8.0 and later on supported Windows computers  Safari 6.0 and later on supported Mac computers  Firefox 21 and later on support ed Wi ndows and Mac computers  Google Chr ome 27 and later on su pported W indows and Mac computers Local[...]

PRODUCT OVERVIEW 7 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Pr oduct Components Front V iew Power LED Drive LE Ds[...]

PRODUCT OVERVIEW 8 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Back V iew Component Icon Description Ether net port Connects the device to a loca l network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button ( ) Restores settings such as the administrato r user name and password for the de vice. Power port Conne[...]

GETTING STARTED 9 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Getting Started Installing Drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started W ithout Online Setup Software Accessing Content It’ s easy to set up the WD My Cloud EX2 Pers onal Cloud Storage device -- all[...]

GETTING STARTED 10 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Note: Y o u’ll need a phillips-head screwdriver for this procedure. Note: The power and network cables are not conn ected when you do this. 1. Pr ess the indented button on the door (top) of the device and open the top. 2. Remove the bracket that will hold the drives in place[...]

GETTING STARTED 11 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 8. Repeat steps 3-7 for the other drive. 9. Scr ew the bracket in over the drives. 10. Close the door and firmly push down until it locks into place. 11. Continue to “Physically Connecting the Device” on page 11 . Physically Connecting the Device Follow the steps below to c[...]

GETTING STARTED 12 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically . 5. When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Softwar e” on page 13 . LEDs Front Panel Power LED The following table[...]

GETTING STARTED 13 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Back Panel Ether net (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the port, t he LED on the top left is th e Activity LE D, and the on e on the top right is the Link LED. Getting Started Using Online Setup Softwar e The online set[...]

GETTING STARTED 14 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. Click WD My Cloud EX2 to display the download page: Note: The online Lear ning Center automati cally dete cts your operating system (OS). If you’d like t o download setup so ftware for a different operating system, select your OS from the drop-down menu at the top of the p[...]

GETTING STARTED 15 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Connecting to the Ne twork and Creating a Personal Cloud 1. On the Getting Started wi ndow (above), and click Get Started. 2. Read the Wester n Digital End User License Agreement that displays, and then select the “I accept the terms of the License Agreement” check box and [...]

GETTING STARTED 16 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 4. When the power LED on your WD My Cloud EX2 device is solid blue, click Next . The software discovers your device. Note: If your devic e is not de tected, follow the on-screen directions. 5. Select your WD My Cloud EX2 device and click Next . The Set up your personal cloud sc[...]

GETTING STARTED 17 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 7. Click Next . The Y our account scr een displays. 8. If you’d like to add users, click Add more users, enter the user info rmation, and then click the plus sign (+). If you’d like to skip the add an account step, click Next . Y o u’ll have the opportunity to create a pe[...]

GETTING STARTED 18 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Selecting Options All options on the Congratulations! screen (above) ar e enabled by default. The table below explains what happens when th e options are enabled or disabled. 1. Select your desired options, clearing the ch eck box for any option you want to disable: 2. Click Fi[...]

GETTING STARTED 19 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Installing the WD My Cloud for Desktop App If you selected the Install the WD My Cloud app check box: 1. Click Ye s if you receive a warning prompt. 2. On the My Cloud scr een, select a langua ge from the dr op-down menu, and then cli ck OK . 3. Review the Western Digital Licen[...]

GETTING STARTED 20 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Once you’ve physically connected your WD My Cloud EX2 device (see “Physically Connecting the Device” on page 11 ), use the following steps to access the contents of your device. Mapping the Public Folder (Windows) T o map the WD My Cloud EX2 Public folder for quick access[...]

ACCESSING Y OUR CLOUD REMOTE LY 21 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Accessing Y our Cloud Remotely Enabling Cloud Access for the WD My Cloud EX2 Device Configuring Cloud Access for a User Mobilizing Y our Files with iOS and Android Mobile Apps A personal cloud is your content, at home, secure and under your control. Unlike publi[...]

ACCESSING Y OUR CLOUD REMOTE LY 22 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 2. In the left pane, select the user you’d like to configure for cloud access. 3. In the WDMyCloud.com Login for <user name> area, click the Add/ Change Email Addr ess icon .Click this icon if you have not pr eviously added an email address to the user a[...]

ACCESSING Y OUR CLOUD REMOTE LY 23 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Mobilizing Y our Files with iOS and Android Mobile Apps The WD My Cloud and WD Photos mobile a pps and WD My Cloud desktop app allow you to access all the content on your personal cloud from any device. WD Photos Mobile App T ur n your mobile device into the ult[...]

ACCESSING Y OUR CLOUD REMOTE LY 24 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL T o install WD Photos on your mobile device: 1. Download WD Photos from the Apple App or Google Play store and install it on your mobile device. 2. Launch WD Photos on your mobile device to display the WD Photos page. 3. Ta p Connect Now to display the Welcome p[...]

ACCESSING Y OUR CLOUD REMOTE LY 25 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL - In the Add Manually section, tap to the left of WD Device. - Enter the activation code generated on the WD My Cloud EX2’ s dashboar d and tap Activate . Note: Y o u must generate on e code for each app you want to activate. Codes are valid for 48 hours from [...]

ACCESSING Y OUR CLOUD REMOTE LY 26 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Note: Video streaming perform ance is best over your LAN and wh en your mobile device is connected using W i-Fi wireless connect ions. WAN streaming perfor mance may b e limited by uploa d speeds on your home In tern et connection .  Share your pr esentations[...]

ACCESSING Y OUR CLOUD REMOTE LY 27 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  From the W eb : T ap and sign into your personal cloud using your WDMyCloud.com (cloud access) login account email addr ess and password.  Connect Manually : If the mobile device is not on the same LAN or W i-Fi network as the WD My Cloud device: - In the[...]

ACCESSING Y OUR CLOUD REMOTE LY 28 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  Add and remove device content by draggi ng and dr opping files and folders fr om your computer . Requirements  WD My Cloud EX2 personal cloud storag e or with the most recent firmware, connected to the Internet.  A PC or a Mac computer . Installing WD [...]

ACCESSING Y OUR CLOUD REMOTE LY 29 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL : 4. In the Software Downloads ar ea, click Go to Downloads . 5. In the WD My Cloud for desktop ar ea, click Download . The setup software downloads to your computer . 6. Access your downloaded files, and then double-click wdmycloud.exe (W indows) or wdmycloud.d[...]

ACCESSING Y OUR CLOUD REMOTE LY 30 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 7. Select a language from the drop-down menu, and then click OK . 8. Read the WD License Agreement, and then click I accept the terms of the License Agreement. 9. Click Next . 10. Read the Apple License Agreement, and then click I accept the terms of the License[...]

ACCESSING Y OUR CLOUD REMOTE LY 31 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 12. Once the installation is complete, click Done to close the WD My Cloud installer . Mac: 1. Complete Steps 1 - 5 above. 2. Click Downloads and select WD My Cloud Installer .  If asked to install a Java runtime, click Install .  If a warning screen displ[...]

ACCESSING Y OUR CLOUD REMOTE LY 32 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 5. Read the WD Software License Agr eement, and then click I a ccept the terms of the License Agreement . 6. Click Install . The installation begins. 7. Once the installation is complete, click Done to close the WD My Cloud installer . Launching the WD My Cloud [...]

ACCESSING Y OUR CLOUD REMOTE LY 33 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Using the WD My Cloud Desktop App Use the following steps to use the WD My Cloud Desktop app: 1. Select your WD My Cloud EX2 device.  If requested, enter your WD My Cloud EX2 device Name and Passwor d.  If your device does not display on the screen, click [...]

MANAGING U SERS, GR OUPS, AND S HARES 34 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Managing Users, Gr oups, and Shar es About Users About Groups About Shares About Users The Administrator , normally the device owner , is the person in char ge of setting up the device. As the WD My Cloud EX2 device owner , you have a special user account [...]

MANAGING U SERS, GR OUPS, AND S HARES 35 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 2. T o view user details, click a user name on the left pane. The user’ s profile and shar e access information display . A user can have read only , read/write, or no access to a share. Note: The shares in the Share Access sect ion are not editable beca[...]

MANAGING U SERS, GR OUPS, AND S HARES 36 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. T o assign a password, click the toggle button to ON, enter a password, and then confirm the user’ s passwor d. Click Next . 4. T o assign a group to the new user , click th e check box next to a group, and then click Next . 5. Enter the Quota Amount,[...]

MANAGING U SERS, GR OUPS, AND S HARES 37 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Adding Multiple Users Use the following steps to add multiple user accounts. 1. T o add multiple users, click Add Multiple Users in the lower left side of the screen. 2. Select how you’d like to enter your users into the device, and then click Next . [...]

MANAGING U SERS, GR OUPS, AND S HARES 38 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device. 2. T o assign a group to the new users, click the check box next to a gr oup, and then click Next . 3. Enter the Quota Amount, o[...]

MANAGING U SERS, GR OUPS, AND S HARES 39 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Import Multiple Users 1. Click Download to download a .txt fi le identifying th e format you’ll need to set up your user import file. 2. Create and save your import file. Y our im port file should be formatted as follows:  User import file format : #u[...]

MANAGING U SERS, GR OUPS, AND S HARES 40 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 2. Click the toggle button if no password has been pr eviously cr eated. 3. Click Configure to the right of the toggle button to display the Edit Password screen: 4. Enter the new password in both the Passwor d and Confirm Password fields. 5. Click Save . [...]

MANAGING U SERS, GR OUPS, AND S HARES 41 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 2. In the Quotas field, click Configur e . 3. Enter the amount of space to assign to the user on the WD My Cloud EX2 device.  T o assign unlimited space, leave the Quota Amount field(s) blank. 4. Click Save . Removing a User Use the following steps to d[...]

MANAGING U SERS, GR OUPS, AND S HARES 42 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. T o view group details, click a gr oup name on the left pane. The group pr ofile information displays. Adding a Group 1. T o add a group, click in the lower left side of the Set Up Groups scr een. 2. Enter a Gr oup Name. 3. Click the check box next to t[...]

MANAGING U SERS, GR OUPS, AND S HARES 43 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Editing Group Settings 1. On the Set Up Groups scr een, select the Group whose information you’d li ke to edit. The Group Pr ofile and Shar e Access panel displays. 2. Modify the requir ed and optional settings as desir ed. T o update the group’ s acce[...]

MANAGING U SERS, GR OUPS, AND S HARES 44 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Assigning Quotas to a Gr oup Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud EX2 device. ( See “Quota Rules” on page 40 for information on quotas.) 1. On the Set Up Gr[...]

MANAGING U SERS, GR OUPS, AND S HARES 45 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. On the navigation bar , click Shares to display the About Shares page. 2. Click a shar e to display its profile and shar e access information. Note: Only private shar es can be edited. Public shar es always have read/ write access and are therefor e gra[...]

MANAGING U SERS, GR OUPS, AND S HARES 46 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Cr eating a New Shar e Y ou can create a share and designate it as pub lic or private. For example, if the share contains financial information, you may want to make the share private. Or , if ther e are photos you would like a friend to see, you can make [...]

MANAGING U SERS, GR OUPS, AND S HARES 47 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 5. Complete the following settings: Editing Shar e Settings 1. On the Set Up Shares scr een, select the shar e you’d like to edit. The Shar e Profile panel displays. 2. Modify the requir ed and optional settings as desir ed. Making a Shar e Private If yo[...]

MANAGING U SERS, GR OUPS, AND S HARES 48 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. On the Set Up Shares scr een, select the share: 2. Switch the Public Access button to OFF . 3. For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the shar e (r ead/write , read only , or no a[...]

MANAGING U SERS, GR OUPS, AND S HARES 49 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL IF you want to open a shar e using . . . THEN . . . WD Quick View icon in the system tray (W indows) 1. Left- or right-click the WD Quick View icon to display the main menu. 2. Click the WD My Cloud device na me, and then click Op en . The shar es display [...]

THE DASHB OARD AT A GLANCE 50 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL The Dashboar d at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common T asks Use the WD My Cloud EX2 dashboard to configur e settings and to manage the device as you prefer . For example, you can set up user accounts and restric[...]

THE DASHB OARD AT A GLANCE 51 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Note: WD Quick View and WD SmartWar e are helpful WD a pps that you can download from the online Lear ning C enter Download s page at wd.com/set up/mycloudex 2apps. Accessing the Dashboar d for the First Time Use the following steps when you initially access the WD M[...]

THE DASHB OARD AT A GLANCE 52 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 4. Click Continue . 5. Enter your First Name, Last Name, and Email addr ess (optional) to create an admin login for your WD My Cloud EX2 device, and then click Save . 6. If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email ad[...]

THE DASHB OARD AT A GLANCE 53 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL The Dashboar d Home Page The WD My Cloud EX2 Home page has an inform ation bar at the top right, an navigation icon bar across the page, and an instant over view of the status of the device’ s main functions with links for updating settings. Navigation Icons Inform[...]

THE DASHB OARD AT A GLANCE 54 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Information Icons Navigation Icons Icon Na me Actions USB device on th e WD My Cloud Click to d isplay the number of USB devices connected (a hub with mu ltiple devic es can be connected to t he USB port). Ic on is dim if no USB is attached. Alerts Click to display r[...]

THE DASHB OARD AT A GLANCE 55 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL V iewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on yo u[...]

THE DASHB OARD AT A GLANCE 56 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. T o see detailed information, click the arrow in the lower right to display the curr ent usage of the drive’ s capacity: 2. T o r eturn to the Home page, click Close . Device The Device section identifies the overall health of the system, indicates the current v[...]

THE DASHB OARD AT A GLANCE 57 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. T o see details about the status of system components, click the arrow on the right side of the panel. 2. T o r eturn to the Home page, click Close . Firmware The Firmware section displays the current versio n of f irm wa re loa de d on you r WD My C lou d EX2 dev[...]

THE DASHB OARD AT A GLANCE 58 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Network Activity The Network Activity panel displays the system activities and processes that ar e running on your WD My Cloud EX2 device. At a glance, you can see the network, CPU, and RAM activity . 1. T o view a list of all the system activities an d processes tha[...]

THE DASHB OARD AT A GLANCE 59 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  Network : Click the right arrow to view the network activity . Click Back to return to the Device Activity pane. Click Close to retu rn to the Hom e page.  Process : Click the right arr ow to view the pr o cess information, including the list of active process[...]

THE DASHB OARD AT A GLANCE 60 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX2 device. Users The Users panel displays the number of users currently set up to use the WD My Cloud EX2 device. 1. T o add a user , click the plus ( + ) sign in the lower ri[...]

THE DASHB OARD AT A GLANCE 61 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. T o assign a password, click the toggle button , enter a password, and then confirm your password. Click Next to display the user gr oup scr een. 4. T o assign a group to the new user , click th e check box next to a group, and then click Next to display the Add U[...]

THE DASHB OARD AT A GLANCE 62 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Note: T o install an app, see “M anaging Apps on WD My Cloud EX2 ” on page 97 . 2. T o r eturn to the Home page, click Close . Managing Alerts Alerts display system messages containing pert inent information about the status of your WD My Cloud EX2 device. There [...]

THE DASHB OARD AT A GLANCE 63 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL When an alert occurs, the alert message displays the Alert icon and window within the dashboard. T o close the alerts message, click Close . Dismissing an Alert 1. On the dashboard, click the Alert icon in the upper right corner . 2. Select the delete icon next to th[...]

THE DASHB OARD AT A GLANCE 64 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL If a problem occurs with the WD My Cloud EX2 device, WD T echnical Support will need information about your device to troubleshoot and determine the best solution. Ther e ar e two ways to get your device info and request support:  Run a system r eport and send it [...]

THE DASHB OARD AT A GLANCE 65 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Common T asks The next few chapters step you through the pr ocedur es for configuring and using the WD My Cloud EX2 device. The following table pr ovides shortcuts to in structio ns for some common tasks. How do I ... See ... Set up the device on my network page 9 Us[...]

BACKIN G UP AND RETR IEVING FI LES 66 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There ar e various ways to back up your da ta on the WD My Cloud EX2 device. These include:  USB Backup —Allows[...]

BACKIN G UP AND RETR IEVING FI LES 67 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Creating a USB Backup Use the following steps to back up your data on your WD My Cloud EX2 to or fr om a USB device. 1. On the navigation bar , click Backups to display the Backups scr een. 2. Click USB Backups , if not alr eady selected. 3. Complete the follo[...]

BACKIN G UP AND RETR IEVING FI LES 68 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 5. In the USB Backup Jobs area, click the arrow to begin your backup. The progr ess of the backup displays in the USB Backup Jobs area. V iewing the Details of a USB Backup Job 1. On the USB Backups screen, under USB Back up Jobs, select the job you’d like t[...]

BACKIN G UP AND RETR IEVING FI LES 69 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Editing a USB Backup Job 1. On the USB Backups screen, under USB Back up Jobs, select the job you’d like to modify , and then click the Edit Job button. 2. In the USB Backup area, make the necessa ry changes to your job, and then click Save . Deleting a USB [...]

BACKIN G UP AND RETR IEVING FI LES 70 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 2. Click Remote Backup . 3. Click the Cr eate Remote Backup button. 4. Place a check mark in the box next to the share you’d like to back up, and then click Next . 5. In the Remote IP field, enter the IP address of the r emote backup server . (Example 192.16[...]

BACKIN G UP AND RETR IEVING FI LES 71 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 7. Select the check box next to the share wher e you’d like to back up your data, and then click Next . 8. Complete the following fields to create a Remote backup job, and then click Next : 9. Review the details of your Re mote Backup job, and then click Fin[...]

BACKIN G UP AND RETR IEVING FI LES 72 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL V iewing the Details of a Remote Backup Job 1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button next to the job you’d like to view . 2. Review the Details screen, and then click Close to close the screen. Recovering a Remote Ba[...]

BACKIN G UP AND RETR IEVING FI LES 73 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Deleting a Remote Backup 1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button next to the job you’d like to delete. 2. In response to the confirmation message, click OK . The selected Remote Backup job is now deleted and removed [...]

BACKIN G UP AND RETR IEVING FI LES 74 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 5. Click Cr eate . Y our job displays in the Internal Backup Queue area and will begin backing up at the indicated time. Initiating an Immediat e Inter nal Backup  On the Internal Backups screen, under Inte rnal Backup Queue, s elect the job you’d like to[...]

BACKIN G UP AND RETR IEVING FI LES 75 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Deleting an Internal Backup Job 1. On the Inter nal Backups screen, under Internal Backup Queue, click the Delete button. 2. In response to the confirmation message, click OK . The selected Internal Backup job is now deleted and removed fr om the Internal Back[...]

BACKIN G UP AND RETR IEVING FI LES 76 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 3. Click ElephantDrive at the top of the scr een. 4. In the ElephantDrive field, click the toggle button to turn on your ElephantDrive cloud backup. 5. Click Register . The Register scr een displays. 6. Enter the following info rmation, and then click Register[...]

BACKIN G UP AND RETR IEVING FI LES 77 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. On the navigation bar , click Backups to display the Backups scr een. 2. Click Cloud Backups , if not alr eady selected. 3. Click Elephant D[...]

BACKIN G UP AND RETR IEVING FI LES 78 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 4. Click Cr eate . 5. Enter a Job Name for your cloud backup, and then click Nex t . 6. Enter the following inform ation supplied by Amazon S3:  Region : Select the r egion used for your cloud from the drop-down menu .  Access Key : Enter the access key [...]

BACKIN G UP AND RETR IEVING FI LES 79 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL 9. In the Local Path field, enter a path for your backup on your WD My Cloud EX2 server .  Click Browse to br owse to a location fo r your backup on the device. (Example V olume_1/backup) 10. Click the toggle button to activate the Autoupdate feature. This [...]

BACKIN G UP AND RETR IEVING FI LES 80 WD MY CLOUD EX2 PERSONAL CLOU D STORAGE USER MANUAL  Select Ye s to begin your backup now . 12. Click Next. 13. Review your settings, and then click Finish . Y our Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page. 14. Access your Amazon S3 Cl[...]

MANAGING STORAGE ON WD MY CLOUD EX2 81 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL Managing Storage on WD My Cloud EX2 Storage T ypes RAID Storage iSCSI Storage V olume Virtualization Storage T ypes There ar e several ways to manage your storage on the WD My Cloud EX2 device:  RAID Storage  iSCSI  V olume Virtualization The Storag[...]

MANAGING STORAGE ON WD MY CLOUD EX2 82 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL RAID Storage RAID (Redundant Array of Independent Disks) a llows you to store the same data in diff erent places on multiple hard drives, pr oviding n ecessary r edundancy , greater performance, and data integrity . There are several dif fer ent levels of RA[...]

MANAGING STORAGE ON WD MY CLOUD EX2 83 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL Changing the RAID Mode Use the following steps to change the curr ent RAID mode on your WD My Cloud EX2 device. 1. On the navigation bar , click Storage to display the Storage scr een. 2. Click RAID , if not already selected. 3. Click Change RAID Mode at the[...]

MANAGING STORAGE ON WD MY CLOUD EX2 84 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 5. Select the RAID mode you’d like to use for your WD My Cloud EX2 device. Options include: 6. Select the Switch to <RAID Mode> check box, and then click Next . 7. Review the status of your har d drives, and then click Next . JBOD The use of one or m[...]

MANAGING STORAGE ON WD MY CLOUD EX2 85 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 8. Using the V olume slider , selec t the am ount of space you’d like to dedicate to the selected RAID mode.  If you choose not to use the entire volume for your RAID s election, you can configure the remaining disk space as Spanning by selecting the Co[...]

MANAGING STORAGE ON WD MY CLOUD EX2 86 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 12. Review the warning screen, and then click Finish . 13. The requested har d drive changes begin. Do not turn off your WD My Cloud EX2 device while these changes are in pr ogress. 14. When the process is complete, click Finish again. Auto-Rebuilding your R[...]

MANAGING STORAGE ON WD MY CLOUD EX2 87 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL  System Disks : This ar ea identifies the drives on your device, the status of each drive, and the amount of space on that drive. Note: If a drive is unsuitab le, the status is not compatible . V iewing Hard Drive Information Use the following steps to vi[...]

MANAGING STORAGE ON WD MY CLOUD EX2 88 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL The Hard Drive Information scr een displays the following data: iSCSI Storage Internet SCSI (iSCSI) is an ind ustry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP/IP protocol. T[...]

MANAGING STORAGE ON WD MY CLOUD EX2 89 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 2. Click iSCSI , if not already selected. 3. Click the toggle button to enable iSCSI . 4. Click Create iSCSI T arget at the bottom of the scr een. 5. On the Cr eate iSCSI T arget scr een, enter the following information:  Alias : Descriptive name for your[...]

MANAGING STORAGE ON WD MY CLOUD EX2 90 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL Enabling / Disabling an iSCSI T ar get Use the following steps to enable or disable an iSCSI target. Enabling an iSCSI T arget 1. On the Storage page, click iSCSI . 2. Under iSCSI T arget list, click Details next to the target you’d like to enable. 3. Clic[...]

MANAGING STORAGE ON WD MY CLOUD EX2 91 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 3. Click the toggle button to ON to enable iSCSI. 4. In the iSCSI iSNS Client field, click the toggle button . 5. Click Configure . 6. Enter the iSNS client server address, and then click Save.[...]

MANAGING STORAGE ON WD MY CLOUD EX2 92 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL V olume V irtualization V olume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX2 device. Cr eating a Virtualized V olume Use the following steps to[...]

MANAGING STORAGE ON WD MY CLOUD EX2 93 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 4. Select an iSCSI target fr om the retrieved list, and then click Next . 5. T o add authentication to the target, click the toggle button to ON, enter a User Name and Password, and then click Next .  Disabled authentication is the default. T o keep the d[...]

MANAGING STORAGE ON WD MY CLOUD EX2 94 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 8. Review the V olume Virtualization summary to ensure that your settings ar e correct, and then click Save . A virtual volume is created. Connecting a Virtualized V olume to a T ar get Use the following steps to connect a virtua lized volume to a target on [...]

MANAGING STORAGE ON WD MY CLOUD EX2 95 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL 3. Click Connect . Once connected to the target, the system automatically formats the LUN, if it hasn’t been done before. 4. Once your virtual volume is formatted, click Close . The state of the volume is changed to Connect. Y our new virtual volume is now[...]

MANAGING STORAGE ON WD MY CLOUD EX2 96 WD MY CLOUD EX4 PERSON AL CLOUD STORAGE USER MA NUAL Modifying a V irtualized V olume Use the following steps to modify a virtualized volume on your device. 1. On the Storage page, click V olume V irtualization , if not already selected. 2. Select the virtual volume you’ d like to modify , and then click Mod[...]

MANAGING APPS ON WD MY CLOUD EX2 97 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Managing Apps on WD My Cloud EX2 About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud EX2 device pr ovides various apps that[...]

MANAGING APPS ON WD MY CLOUD EX2 98 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Adding an App Use the following steps to add an app to your WD My Cloud EX2 device. 1. On the navigation bar , click Apps to display the Apps screen. 2. Click the Add an App icon in the lower le ft side of the scr een. The first time you add an app, the T erms [...]

MANAGING APPS ON WD MY CLOUD EX2 99 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App scr een, use the following steps to manually add that app to your WD My Cloud EX2 device. Note: WD recommends that you fully underst and the nature of any app bef[...]

MANAGING APPS ON WD MY CLOUD EX2 100 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Deleting an App Use the following steps to delete an app from your WD My Cloud EX2 device. 1. On the navigation bar , click Apps to display the Apps screen. 2. Fr om the Apps list in the left pane, select the app that you’d like to delete from the device. 3.[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 101 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Playing/Str eaming Videos, Photos, & Music Media Servers Media St orage Enabling DLNA and iT unes Accessing Y our Personal Cloud Using Media Players Accessing Y our Personal Cloud Using iT unes Media Servers WD My Cloud EX2 is designed to serv[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 102 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Media T ypes Supported Note: Some devices may not support pla yback of all these files. Please r efer to your device’ s user manual to se e which formats a re supported. Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B M[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 103 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Media T ypes Supported by iT unes Note: iT unes 10.4 or later only supports music files. S ee Knowledge Base Answer ID 8412 for additional info rmation on iT unes-supported versions. The iT unes Media Server supports the followin g file extensions[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 104 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. In the DLNA area Media Str eaming field, click the toggle button to enable DLNA. Note: Media Streaming is OFF b y default. T o en able DLNA, click th e toggle button to ON. The media server mu st be enabled befo re you can provi de media servin[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 105 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Rescanning/Rebuildin g the DLNA Database The WD My Cloud EX2 device automatically rescans and r ebuilds the DLNA database; however , if you suspect that your database is corrupted, use the following steps to either rescan or r ebuild your DLNA dat[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 106 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Note: Leave the Passw ord field blank if you don’t want to use a password to acce ss your device media in iT unes. 4. If you’d like to change the default MP3 T a g Code page, select the page fr om the drop- down menu. 5. For Auto Refresh, sele[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 107 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Accessing Y our Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media. The following types ar e supported:  WD TV Live Media Players  Windo[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 108 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud EX2 device. Go to http://www .dlna.org for a list of DLNA-certified devic[...]

CONFIGURING SETTINGS 109 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar a llows the Administrator to view and customize the WD My Cloud EX2 device’ s sy stem, network, media, utilitie s, notifications, and firmware se[...]

CONFIGURING SETTINGS 110 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Accessing the General Scr een On the Navigation bar , click Settings . The General page displays. Device Pr ofile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your d evice to identify it o[...]

CONFIGURING SETTINGS 111 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 2. If you made any changes, click Save (appears next to the updated field once a change is made). Note: Throughout the WD My Cloud EX2 dashboard, the Save and Cancel buttons display only if you make changes. Language and Clock In this section of the General scr een, you c[...]

CONFIGURING SETTINGS 112 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD My Cloud EX2 device) . Note: This tur ns on clo ud access for th e entire device. T o tur n on acc ess fo[...]

CONFIGURING SETTINGS 113 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 4. Select a connection type:  Auto : Click Auto .  Manual : Click Manual , and then enter the Extern al Port 1 (HTTP) and External Port 2 (HTTPS) numbers.  Win XP : Click Win XP . 5. Click Save . 6. In the Dashboard Cloud Access field, click the toggle button to [...]

CONFIGURING SETTINGS 114 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Ener gy Saver The Energy Saver fields allow you to reduce the energy requir ed to run your WD My Cloud EX2 device. Use the following in formation to configure the energy saving options on your WD My Cloud EX2 device. View or change the following settings: Drive Sleep Enab[...]

CONFIGURING SETTINGS 115 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. T o configur e backup settings: 1. In the Mac Backups area, click the toggle button to enable T ime Machine backups if not previously enabled. 2. Click the Configur e[...]

CONFIGURING SETTINGS 116 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Distributed File System Enabling this function allows you to impr ove da ta availability . Distributed File System is disabled by default. 1. T o enable Distributed File System , click the toggle button to ON. 2. Click Configure . 3. In the Root Folder field, enter the na[...]

CONFIGURING SETTINGS 117 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 6. Click Save . Active Directory Enabling this function allows you WD My Cl oud EX2 device to join an existing Windows domain. Active Dir ectory is disabled by default. 1. T o enable Active Dir ector y , click the toggle button to ON. 2. Click Configure . 3. Review the in[...]

CONFIGURING SETTINGS 118 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 5. Click Save . Recycle Bin The Recycle Bin contains any files deleted from the WD My Cloud EX2 device. T o clear the recycle bin for your device, click Clear . Note: Recycle Bin is o nly available for SMB protocols. Network The Network screen displays the device’ s MAC[...]

CONFIGURING SETTINGS 119 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL The Network Profile section displays the followi ng information: Network Services The Network Services section of the Network sc reen allows you to enable or disable the services available on your WD My Cloud EX2 device. 1. Review or update the following: MAC Addres s The[...]

CONFIGURING SETTINGS 120 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL IPv6 Network Mode The IPv6 format is a n ew IP standard that specifies the fo rmats of packets and th e addressing scheme across multiple IP ne tworks. By default, this op tion is set to OFF . Select the me thod of assig ning the d evice’ s IPv6 ad dress: •A u t o •[...]

CONFIGURING SETTINGS 121 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL FTP Access File T ransfer Protoco l enables the tran sfer of data fr om one computer to another through a network. FTP is d isabled by d efault. 1. T o enable FTP Access, click the toggle button to on. 2. Click Configure . 3. On the FTP Settings screen , enter the followi[...]

CONFIGURING SETTINGS 122 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Network UPS An Uninterruptible Power Supply (UPS) is a de vice that works off of a battery and keeps devices that are connected to the UPS port ru nning for at least a short time if the main power source goes out. SNMP Simple Network M anagement Protocol. Select this opti[...]

CONFIGURING SETTINGS 123 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Network W orkgr oup (Windows) The Network Workg roup section of the Network scr een allows you to enable or disable the workgroup options available on your WD My Cloud EX2 device. W orkgr oup The Workgr oup feature allows devices in the same workgroup to access one anothe[...]

CONFIGURING SETTINGS 124 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Port Forwar ding The Port Forwarding section of the Network screen allows yo u to manage your connections to particular services by assigning default or custom port numbers. For additional information on Port Forwarding, see Knowledge Base Answer ID 1064 9 . Adding Port F[...]

CONFIGURING SETTINGS 125 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Media On the Media screen, you can enter DLNA (Digit al Living Network Alliance) media server and iT unes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar , click the Settings icon, and then click Media in the left pa[...]

CONFIGURING SETTINGS 126 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL System Diagnostics Run diagnostic tests if you are having pr oblems with your device. Ther e are thr ee types of diagnostic tests.  Quick T est : The quick test checks the har d driv es for major performance problems. The result of a quick test is a pass or fail evalua[...]

CONFIGURING SETTINGS 127 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perfor m a system r estor e and want to maintain your current configurations. Saving a Configuration File Use the fol[...]

CONFIGURING SETTINGS 128 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Scan Disk The Scan Disk area allows you to scan your device’ s hard disks for any err ors. Scanning Y our Disk Use the following steps to run a disk scan on your WD My Cloud EX2 device. 1. In the Scan Disk area, select the volume you’d like to scan fr om the dr op-dow[...]

CONFIGURING SETTINGS 129 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL The Notification section of the pa ge allows you to set up email addresses for up to five users who will receive notifi cations, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification E[...]

CONFIGURING SETTINGS 130 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Enabling SMS Notifications Note: Check with your SMS service pr ovider to obtain their requ irements fo r sending SMS messages. Certain carriers ma y requir e you to send SMS/ text messages by email. 1. On the Navigation bar , click the Settings icon, and then click Notif[...]

CONFIGURING SETTINGS 131 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Firmwar e Update The Firmware Update page allows you to set up the device to update the My Cloud EX2 firmware automatically or to manually check for an update file. The curr ent version number and the date of last update of the firmware also display on this scr een. Auto [...]

CONFIGURING SETTINGS 132 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL A vailable Updates Y ou can check for available updates at any time in the Available Updates area. This ar ea also displays the current version of the firmwar e and indicates when the last firmwar e update was made. Checking for Updates 1. In the New Firmware field, click[...]

REPLACIN G A DRIVE 133 WD MY CLOUD E X2 PERSONAL CLOU D STORAGE USER MANUAL Replacing a Drive Identifying a Faulty Hard Drive Replacing a Drive Returning a WD Drive The My Cloud EX2 device is a limited user -serviceable product that allows you to replace the hard drives in the enclosur e. Y ou can use WD hard drives or another brand’ s har d driv[...]

REPLACIN G A DRIVE 134 WD MY CLOUD E X2 PERSONAL CLOU D STORAGE USER MANUAL 2. If one of the drives is Bad or has Fail ed, select it and view deta iled information on the Hard Drive Information dialog box: Note: The drive nu mber corresponds t o the 1 or 2 decal on the driv e. In the event a fault occurs, and you would lik e to service the device y[...]

REPLACIN G A DRIVE 135 WD MY CLOUD E X2 PERSONAL CLOU D STORAGE USER MANUAL Inserting a Drive Preparing a Drive The My Cloud EX2 comes with a bag holding the scr ews, tabs, and labels needed for inserting the new drive. For WD replacement drives, you can r euse the parts attached to the faulty drive. Note: A standard philli ps-head scre wdriver is [...]

REPLACIN G A DRIVE 136 WD MY CLOUD E X2 PERSONAL CLOU D STORAGE USER MANUAL 1. Press the indent on the top of the unit to open the door , and then remove the bracket that holds the drives in. 2. When looking down on the top of the unit with the fr ont panel towar ds you, If you ar e inserting two drives, arrange them so that the connectors at the b[...]

REGULATORY AND WARRANTY INFORMATION 137 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Regulatory and W arranty Information Regulatory Compliance W arranty Information (All Regi on s Except Australia/New Zealand) W arranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Informatio[...]

REGULATORY AND WARRANTY INFORMATION 138 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL KC Notice (Republic of Kor ea only) Class B Device Please note that this device has been approved for non-business purp oses and may be used in any environment, including r esidential ar eas. Korean KCC certificatio n ID: MSIP-REM-WDT -D8C VCCI Statement En[...]

REGULATORY AND WARRANTY INFORMATION 139 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL shall commence on the pur chase date appearing on your purchase r eceipt. WD may at its discretion make extended warranties available for pur chase. WD shall have no li ability for any Pr oduct r eturned if WD determines that the Product wa s stolen from WD[...]

REGULATORY AND WARRANTY INFORMATION 140 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL This warranty shall extend to r epaired or r eplaced Produc ts for the balanc e of the appli cable period of th e original warranty or ninety (90) days from the date of shipment of a r epaired or r eplaced Pr oduct, whichever is longer . This warranty is WD[...]

APPENDICES 141 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Appendices Appendix A: WD My Cloud EX2 Quick User Guid e Appendix B: Joomla!® Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Pr ocedures Appendix G: T echnical Specifications Appendix A: [...]

APPENDICES 142 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL The Dashboar d Home Page The WD My Cloud EX2 Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of th e status of the device’ s main functions and links for updating settings. Navigation Icons Icon Name Actions Home The d[...]

APPENDICES 143 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Viewing the Home Page The Home is your gateway to the WD My Clou d EX2 device. Fr om this page you can find:  The capacity of the device  Quick status and links to download information  Links to desktop and mobile apps  Built-in apps to make your device more pr oductive[...]

APPENDICES 144 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 1. T o see detailed information, click the arrow in the lower right to display the curr ent usage of the drive’ s capacity: 2. T o r eturn to the Home page, click Close . Quick Status The Quick Status area displays the total number of FTP , HTTP , and P2P downloads performed. Clo[...]

APPENDICES 145 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Downloads The Downloads page allows you to download files using the following methods:  HTTP (Hypertext T ransfer Pr otocol)  FTP (File T ransfer Protocol)  P2P (Peer -to-Peer) 1. In the left pane, click a download method. 2. zT o download files to your location, ente r th[...]

APPENDICES 146 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Appendix B: Joomla! ® Setup Guide Joomla! is an award-winning content manageme nt system (CMS) that allows you to build Web sites and powerful online apps. For a dditional information on Joomla!, visit http://www .joomla.org// Joomla! is one of the many apps available for use from[...]

APPENDICES 147 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 6. Re view the Joomla! Pr e-installation check to ensure that all items passed, and then click Next . 7. Read the Joomla! license declaration, and then click Next . 8. Complete the Database Configuration scr een with the following information, and then click Next .  Database T y[...]

APPENDICES 148 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL . 9. Keep the FTP Configuration screen de fault settings as they ar e and click Next . 10. Complete the Database Configuration screen with the following information:.  Site Name: Enter a name for your Joomla! site.  Yo u r E m a i l : Enter the email address of the individual[...]

APPENDICES 149 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 13. Review the information on the screen, and then click Remove installation folder . 14. At the top of this page, click Site . Y our Joomla! site has been cr eated and installed on your WD My Cloud EX2 device . Appendix C: phpBB Setup Guide phpBB™ is a popular Internet forum pac[...]

APPENDICES 150 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 4. Review the phpBB introduction, and then click the Install tab. 5. Review the Welcome to Installation in formation on your screen, and then click Proceed to next step . 6. Review the Installation compat ibility information, and then click Start Install . 7. On the Database config[...]

APPENDICES 151 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  T able Prefix : Enter a table pr efix. The pr efix must start with a letter and must only contain letters, numbers and underscores. Ma ke sur e that the prefix chosen is not used by other tables. Y ou can also use the randomly generated table prefix pre-loaded into this field. [...]

APPENDICES 152 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL  Confirm contact e-mail : Reenter the email address you enter ed in the Contact e- mail address field. 10. Review the Administrator details screen to ensur e that the administrator configuration was successfull, and then click Proceed to next step . 11. Review the screen, and th[...]

APPENDICES 153 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 12. Review the information on the screen, and then click Pr oceed to next step . Note: Keep the default settings on th is screen for now . If you find that yo u need to update this in formation in t he future, you can do so on the Administration Contr ol Pane l after phpBB is insta[...]

APPENDICES 154 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Appendix D: Supported RAID Modes The chart below identifies those modes that are supported for RAID storage. Appendix E: RAID Migrations The chart below identifies the RAID migratio n path allowed on your WD My Cloud EX2 device. Appendix F: Safe Mode Firmwar e Update Pr ocedur es I[...]

APPENDICES 155 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL 3. Browse to the location wher e you saved the downloaded firmware. 4. Click Apply to load the firmware. 5. On the dialog box, click OK . The device r eboots. 6. Once your reboot is completed, ensur e th at you clear your browser’ s cac he. Check your browser’ s help to determi[...]

APPENDICES 156 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Appendix G: T echnical Specifications Ethernet High performance (100 /1000) Gigabit Ethernet connection Internal hard dri ves 2 WD Red 3.5-inch SA T A h ar d drives Supported pr otocols CIFS/SMB, NFS, FT P , AFP I/O ports Data transfer rate Gigabit Ether net (RJ-45 ) port USB 3.0 u[...]

APPENDICES 157 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL[...]

158 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL Index A about apps 97 backups 66 disk status 86 DLNA 108 internal backups 73 iSCSI 88 media servers 101 shares 44 WD Media Play ers 107 WD My Cloud 25 WD Photos 23 accessing dashboard 51 general settings 110 online support ii personal cloud using media players 107 personal cloud with iTunes 1[...]

159 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL internal backups 75 Port Forwarding Services 124 remote backups 73 USB backups 69 desktop icons 19 device capacity 55 health 56 rebotting 127 status 55 Diagnostic Tests running 126 diagnostics system 56 Diagnostics Panel 56 disabling an iSCSI target 90 DLNA 103 iTunes 105 Disk Status about 86[...]

160 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL H hard disk viewing information 87 How do I? 65 I ICES/NMB-003 compliance 137 icons navigation (end user) 142 Important use enclosed Ethernet cable provided 11 importing multiple users 39 initiating an internal backup 74 installing mobile apps 26 WD My Cloud mobile app 26 WD Photos 23 install[...]

161 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL about 125 media storage about 103 Media streaming in iTunes 108 media types suppor ted 102 iTunes 103 mobile app WD My Cloud 25 mobile apps installing 26 installing WD Photos 23 WD My Cloud EX2 23 WD Photos 23 modify ing a Virtualized Volume 96 an iSCSI target 90 internal backups 74 port forw[...]

162 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL returning a drive 136 RoHS 138 Running a Diagnostic Test 126 S safe mode recovering from 154 Safe Mode Firmware Update Pro cedures 154 Safety instructions 1 Safety Compliance 137 services settings 115 settings general 109 setup guide Joomla 146 phpBB 149 Share accessing con tents locally 48 d[...]

163 WD MY CLOUD EX2 PERSON AL CLOUD STORAGE USER MA NUAL connecting to a target 94 creating 92 modify ing 96 W WAN 6 Warning changing RAID mode 83 deleting a share 48 , 83 modifying the device 12 2 mounti ng a USB drive 66 , 121 renaming the devic e 109 renaming the driv e 109 warranty information all regions except Australia/New Zea - land 138 Aus[...]