Zebra Technologies P100iTM manual

980590-001 Rev . A Zebra ® P100 i ™ Card Printer User’s Manual[...]

Copyright Notice © 2007 ZIH Corp. This document contai ns information proprietar y t o Zebra T echnologies Corp oration. This document and th e information contained wit hin is Copyrighted by Zebra T echnol ogies Corporation and may not be duplicated in full or in part by any perso n without writte n approval from Zebra T echnologies Co rpo ratio [...]

980590-001 Rev . A P100 i User ’s Manual 3 Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 P100i Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

4 P100 i User ’s Manual 980590-001 Rev . A Content s 5 • Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Cleaning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

980590-001 Rev . A P100 i User ’s Manual 1 1 Introduction This manual contai ns installation and operation informati o n for the Zebra P100 i Ca rd Printer manufactured by Zebra T echnologies Corporati on. Description The P100 i provides full color dye subli mati on or monochrome therm al transfer single side printing on st andard 2.125 inch by 3[...]

2 P100 i User ’s Manual 980590-001 Rev . A Introduction P100i Part Numbers P100 i Part Numbers The Part Number of a particul ar P100 i Printer is shown on a label affixed to the bottom of the printer; that Part Numbe r identifies the spec ific configuration for th at printer . This cha rt shows the configurations that are availa ble. PA R T N U M[...]

Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 3 Features, Controls, and Indicators The picture belo w points out some of the printe r’ s external features. (See Chapter 3 for an interior view . Covered Card and Cleani ng Roller S torage Area Opening the translucent cover gi ve s acc ess to a storage a[...]

4 P100 i User ’s Manual 980590-001 Rev . A Introduction Features, Cont ro ls, an d In dic ators LCD Display Panel The LCD Display Panel d isplays printe r status in formation. Messages also alert t he user of the need for action, and indicat e cert ain fault conditions. Multi-Function Control Button The Multi-Function Control Button initiates sev[...]

Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 5 If your P100 i Printe r includes the Ethernet optio n, the rear of the printer will loo k like the figure below . For Ethern et connection, refe r to Appendix C , Connecting to a Network. Ethernet Adapter St atus Indicator 1. During normal operation , the [...]

6 P100 i User ’s Manual 980590-001 Rev . A Introduction Features, Cont ro ls, an d In dic ators LCD Panel Messages LCD Panel message s fall into thre e c ategories: • Operational Operational Me ssages are displayed during the Printer’ s normal operati on. • W arnings W arnings alert the operator to actio n that should be take n; the printe [...]

Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 7 Refer to Chapter 6 for T rou bl eshooting Pro c edures. W arnings (Printer will stil l operate) CLEAN PRINTER CHECKING RIBBON CLEANING CYCLE CLEANING HEAD CLEANING ROLLERS ENCODING ERROR CLEAN MAG HEAD INV ALID MAGNET IC DA T A REMOVE RIBBON Errors (Printe[...]

8 P100 i User ’s Manual 980590-001 Rev . A Introduction Icons Icons Throughout t his manual, dif ferent icons highlight important information, as fo llows: Note • Indicates information tha t emphasizes or supplements important points of the main text. Advises you of information that i s essential to complete a task, or points out th e importanc[...]

980590-001 Rev . A P100 i User ’s Manual 9 2 Printer Installation Unp acking Y our Card Printer Y ou r P100 i Printer ships in a cardboa rd carton, protected by styrofoam inserts and a protective anti-static b ag. Keep all packaging ma terial in case you need to move or re -sh ip the pr int er . 1. Before openin g and unpacking the p rinter , ins[...]

10 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the P100i Printer Inst alling the P100 i Printer 1. Place the printer in a locat ion that allows easy access to all sides. The printer shou ld never be operated while resting on its side or upside down 2. Remove the yellow CAUTION label fr om the back of the printer . Ca[...]

Printer Inst allation Installing the P100i Printer 980590-001 Rev . A P100 i User ’s Manual 1 1 3. Ensure that the prin ter ’ s power switch is i n the OFF (O) position . 4. Insert the power suppl y plug into the powe r socket, attach the power c ord (120V AC or 230V AC) to the power supply , then pl ug the po wer cord in to a grou nded electri[...]

12 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the P100i Printer 5. If your printer has o nly the USB interface, attach the in cluded USB cable to your computer and the printer .[...]

Printer Inst allation Installing the P100i Printer 980590-001 Rev . A P100 i User ’s Manual 13 6. If your printer has t he optional Ethernet interface (as well as the USB interface), connec t either the USB cable to printer and computer o r the Ethernet cable to th e printer and the Ethernet network. Ethernet USB Import ant • Do not connect bot[...]

14 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver Inst alling the Printer Driver T o install the P100 i Printer on W indow s 2000, W indows XP , W indows Server 2003, o r W indows V ista operating systems, insert the User Documentation and Drivers CD, included with your printer , in to your computer; [...]

Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 15 Print Driver Inst allation Install the P100 i Prin ter driver as follows: 1. Insert the P100 i User Documentation and Drivers CD into th e CD drive of the host computer . The Se lec t Language window will op en. 2. From the Select Language wind ow , ch[...]

16 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 4. The InstallShield Wizard will launch, and a progress window will be displ a yed. 5. Once the InstallShield W izard has been installed, the W elcome to InstallShiel d Wizard window will open. Click the N ext button. 6. On the Select Features window ,[...]

Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 17 The next two sections detai l USB Driver Install a tion and Ethernet Dri ver Installation respectively . USB Driver Inst allation 1. Select USB, and cli ck the Next button. 2. Observe the Li ce nse Agreement window . If you agree to th e License Agre e[...]

18 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 4. Select the appropriate Program Folde r, then click the N ext button. 5. The Install W izard will sh ow the progress of the installation. 6. Read the app ropriate information. 7. If you wish, you can o pen the ReadMe file, which has i nformation abou[...]

Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 19 8. Driver installation is now co mp lete. Click the Finish button. 9. After installing the Driv er , restart your computer . When y ou apply power to the p rinter , the W indows New Hardware Fo un d wi zard wi ll fi nd the printer . Ethernet Driver Ins[...]

20 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 3. Most users should select the Comp lete setup type; then click the N ext button. 4. Specify the IP address, then click the N ext button.[...]

Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 21 5. Select the appropriate Program Folde r, then click the N ext button. 6. The Install W izard will sh ow the progress of the installation. 7. If you wish, you can o pen the ReadMe file, which has i nformation abou t the driver version you have install[...]

22 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options Setting Printer Driver Options Y ou can change the defa ult setti ngs for the P100 i printe r driver . Change the options as follows: 1. Select S tart > Settings > Printers and Fa xes to bring up a listing of connected printers. 2. From the Prin[...]

Printer Inst allation Setting Printer Driver Options 980590-001 Rev . A P100 i User ’s Manual 23 4. On the Sharing ta b, you can choose to share t he printer over the network , and install additional drivers to accommodat e different operating systems. 5. On the Ports tab, you can ad d, delete, and configure the printe r ports, as well as choose [...]

24 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options 6. On the Color Management tab, you can add, remove, or change printer co lor profiles. 7. Use the Security tab to chan ge permissions for the P1 00 i Printer .[...]

Printer Inst allation Setting Printer Driver Options 980590-001 Rev . A P100 i User ’s Manual 25 8. On the Advanced tab, you can cho ose vari ous printer prop erties, install di fferent printer drivers, and change de fault printer setting s . 9. On the Device Settings tab, you can check the Firmware V ersion insta lled on the printer .[...]

26 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options 10. Under the Devic e Settings tab, if you selec t Encoder Settings, a button “Properties” will open next to the Encoder Set tings. Click that Properties button, and the foll owi ng screen will appear . T ypical ly , the only setting that a User m[...]

980590-001 Rev . A P100 i User ’s Manual 27 3 P100 i Printer Setup Printer Features The following sh ows an interior view of yo ur P100 i Printer . Lid Print Head Ribbon Cartridge Card Cleaning Cartridge Card and Cleaning Roller S torage Area Card Entry / Exit Slot[...]

28 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Loading Ribbon Cartri dge Loading Ribbon Cartridge The P100 i Printer requires appr oved ribbon cartridges. The Resin Thermal T ransfer and Dye Sublimation ribbons are specifi cally designed fo r yo ur P100 i Printe r . • i Series Printers requi r e the use of i Series rib bons for[...]

P100i Printer Setup Loading Ribbon Cartri dge 980590-001 Rev . A P100 i User ’s Manual 29 3. Insert the ribb on cartridge with the c leaning ro ller facing down, so th e gears on the ends of the rollers fit i nto the appropriate slots.[...]

30 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Installing the Cleaning Cartridge Inst alling the Cleaning Cartridge The Cleaning Cartridge removes surface dust pa rt ic les a nd oi l from t he card surface , resu lti ng in better pr inting. A new printer wi ll have a Cleaning Cartridge in stalled, but its Cleaning Rol ler will ha[...]

P100i Printer Setup Installing the Cleaning Cartridge 980590-001 Rev . A P100 i User ’s Manual 31 3. Gently squeeze the clips and lift the Cl eaning Cartridge free of the printe r . 4. Lift the lid of the Cleanin g Cartridge. A new printer will have a Cleaning Roller with its protective wrapping. Replace the C leaning Roller when it is dirty . 5.[...]

32 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Installing the Cleaning Cartridge 7. Place the C leaning Ro ller in the Cartridge, cl ose the lid, and insert it in place so the latches engag e. 8. Close the print er lid, and push down until you hear an audible cl ick . Note • After the lid is close d, the ribbo n auto matical ly[...]

P100i Printer Setup Inserting Cards 980590-001 Rev . A P100 i User ’s Manual 33 Inserting Cards Cards are insert ed one at a time in to the slot on th e front of the P1 00 i . The card is printed on the top surface and ejected out through the same slot. The following figure sho ws th e encoding orient ation for contact smart- cards and cards with[...]

34 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Printing a T est Card Printing a T est Card W ith Ribbon Cartridge and Card Cl ean ing Cartridge loaded, your P1 00 i Prin ter is ready t o print. T o check the operation of the prin ter , you should pri nt a test card. 1. Place the printe r power switch in the OFF (O) position. 2. W[...]

P100i Printer Setup Printing a T est Card 980590-001 Rev . A P100 i User ’s Manual 35 S toring Extra Cards and Cleaning Rollers The P100 i Printer includes a storage area where you can keep up to 100 extra cards (four groups of 2 5 cards) and up to three extra Cleaning Rollers. Import ant • Handle the ca rds only by the edges.[...]

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980590-001 Rev . A P100 i User ’s Manual 37 4 P100 i Printer Operation Printing Printing with the P100 i Printer requires the W indows Prin ter Driver , you r card desi gn/issu ing software or p rinter command level programming through the printer interface. The P100 i Printer can be used with any Windows 2000, W indows XP , or W in dows V ista s[...]

38 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Operation Printing Creating a Sample Card Before you begi n a new printing session, print a sample card to ensure that t he cards will be printed correc tly . Follow th e steps below to print y our first card using the T rue Colo urs TM Card Printer Ribbon Cartridge and the W indows printe[...]

P100i Printer Ope ration Printing 980590-001 Rev . A P100 i User ’s Manual 39 Printing a Sample Card Once you comp leted creatin g your samp le card, you are ready to print. Ensure you r printer has a T rue Colours ™ Card Printer Ribbon Cartri dge i nstalled. Refer to Chapter 3 for instructions on installin g the ribbon and loading the cards. P[...]

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980590-001 Rev . A P100 i User ’s Manual 41 5 Cleaning Cleaning the System Y our P100 i Printer includes a simple cleaning system using Pre-Satura ted Cleaning Cards provided. The regular use of the se cards will clean and maintain impo rtant parts of your printer that cannot be reached: includ ing Printhead, the T ran sport Rollers, and th e Mag[...]

42 P100 i User ’s Manual 980590-001 Rev . A Cleaning Cleaning the System How to Clean 1. Leave power on. 2. Press and hold the M ulti-Function Control But ton for 5 seconds. 3. When the clean ing cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE LID will display . 4. If the lid is opened and closed with out remov ing the ribbon, the me[...]

Cleaning Cleaning the Printhead 980590-001 Rev . A P100 i User ’s Manual 43 Cleaning the Printhead Use of the cleaning cards will no rmal ly do an adequate jo b of cleaning the pri nter . However , a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. T o avoid deposits, only use foam- ti pp e[...]

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980590-001 Rev . A P100 i User ’s Manual 45 6 Troubleshooting T roubleshooting Procedures LCD Panel W arnings and Error Messages * If the problem p ersists, co ntact T echnical Support; s ee App endi x D . W ARNING MESSAGES (printer will still operate) Problem / Sym ptom Description or Cause Possible Solution * CLEAN PRINTER Printer need s to be [...]

46 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures * If the problem p ersists, co ntact T echnical Support; s ee App endi x D . ERROR MESSAGES (printer will not operate) Problem / Sympt om Description or Cause Possible So lution * CHECK RIBBON Ribbon may be improperly installed. Reload ribbon cartridge. Refer[...]

T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 47 Print Quality Issues This section will help you resolve print q uality problems The print q uality is dependent on several factors. The two most important factor s that will increase your prin t quality are cleanliness and card stock. T o diagnose and fix p[...]

48 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures Example • There are non-printi ng horizontal l i nes (white) on the card surfaces. Possible Cause: • Ribbon cartrid ge is no t correctly positioned. Solutions: • Ensure that the ribbon is prop erly rolled onto the ribbon co res of the cartridge and that[...]

T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 49 Example • Printing shows very pal e or inconsistent results. Possible Cause: • Ribbon cartrid ge have been stored improp er ly or is damaged. Solution: • Change ribbon ca r t r i dg e and print again. Possible Cause: • Cards may not meet specifi cat[...]

50 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures Example • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solutions: • Check that the ribb on is properly roll ed onto the ribbon cores of t he ca r t r i dg e , w i th no wrinkles. • Replace ri[...]

T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 51 Example • No printing on the card. Possible Cause: • Ribbon c ar tridge may no t be install ed in the print er . Solution: • Check for ri bbon c a r t ri d g e in the printe r . Possible Cause: • Cards may not meet specifi cations. Solution: • Use[...]

52 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting the Ethernet Conn ection and Adapter T roubleshooting the Ethernet Connection and Adapter Ethernet Adapter St atus Indicator A bi-color Status Indicator displays the op erational status of the Ethernet Adapter . The following conditions might occur: 1. During nor m al o[...]

T roubleshooting T roubleshooting the Ethern et Co nnection and Adapter 980590-001 Rev . A P100 i User ’s Manual 53 3. If the LED is slowly flashing GREEN (1 time/sec), the Ethern et Adapt er is trying to print a job. If the job does not print, che ck the following: • V erify t hat the printer has media and ribb on. If the printer is sho wing a[...]

54 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting the Ethernet Conn ection and Adapter Network S tatus/Activity Indicator A bi-color Network Status/Activity LED indi cat es network speed, establis hed link, and network activit y . 1. If the LED is off, no link was establis hed. 2. If the LED is solid GREEN , a 100Base [...]

T roubleshooting T roubleshooting the Ethern et Co nnection and Adapter 980590-001 Rev . A P100 i User ’s Manual 55 Resetting to Fa ctory Default s T o reset the Ethernet Adapter config uration parameters to the factory defaults: 1. Press the Ethernet Reset Button, and h old it in while turning t he printer power ON ( | ). 2. Keep the Pa nel Butt[...]

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980590-001 Rev . A P100 i User ’s Manual 57 7 Technical Specifications Printer S pecifications General • Load-N-Go TM drop-in ribb on cartridge • 1 6-digit LCD display • Driver for W indows 2000, Windows XP , W indows Ser ver 20 03, and W indows V ista Color Printing • Color dye sublimation or monochro me therm al transfer printi ng • 3[...]

58 P100 i User ’s Manual 980590-001 Rev . A T echnical Specifications Printer S pecifications Ribbon Cartridges • Load-N-Go TM ribbon cartridge w ith inte grated card-cleaning roller • i Series technology f eaturing contact- chip-based ribbon detection • YMCKO: 200 cards/cartridge • M onochrome: 1000 cards/cartridge in black or blue; 850 [...]

T echnical Specifications Card Dimensions 980590-001 Rev . A P100 i User ’s Manual 59 Card Dimensions ISO st andard dimensions for plain card ISO st andard dimensions for magnetic stripe card 980504-07-01 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 0.125 in (3.18 mm) 3.375 ± 0.010 in (85.72 ± 0.25 mm) 0.009 ~ 0.034 in (0.23 ~ 0.84 mm) 0.623 in[...]

60 P100 i User ’s Manual 980590-001 Rev . A T echnical Specifications Declarations of Conformity Declarations of Conformity For a formal certificate, please contact the Compliance Of fice at Zebra’ s Camarillo facility . EUROPE: Norway Only: This prod uct is also designed for IT power system with phase-to- phase voltage 230V . Earth grounding i[...]

980590-001 Rev . A P100 i User ’s Manual 61 Appendix A Magnetic Encoder Introduction This section contains information on the additional operations of the P100 i Printers with a Magnetic Encoder . The magnetic encoder can be set for either high coercivity (H iC o) or lo w coe rc iv ity (LoCo). This setting ca n be made via a third-party applicati[...]

62 P100 i User ’s Manual 980590-001 Rev . A Magnetic Encoder Media Loading Orie ntation Media Loadin g Orient ation When loading cards with magnetic stripes int o th e card feed er , ensure th at the magne ti c stripe is toward the righ t side when facing the p rinter and down, as sho wn b elow . Magnetic Encoder Cleaning Use the standard cleanin[...]

Magnetic En coder ISO S tandard Enc od ing 980590-001 Rev . A P100 i User ’s Manual 63 ISO S tandard Encoding *B i t s p e r i n c h † Except the “?” ch ara cter ‡ Including S tart, Stop, and LRC characte rs. Note that these three characters ar e automatically managed by the magne tic encoder according to the ISO Standard Norms. T rack # [...]

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980590-001 Rev . A P100 i User ’s Manual 65 Appendix B Smart Card Encoder Introduction This section contains information on the additional operations of a P100 i Printer equipped with optional contact and/ or contactless smart card encoders. Smart cards can have a b uilt-in microprocessor and/or memory . Contact smart card enc oders physically ma[...]

66 P100 i User ’s Manual 980590-001 Rev . A Smart Card Encoder Printing on Smart Cards Cont actless Smart cards For contactless smart-cards, o rientation is not a consideratio n (unless the card will be prin ted on; see belo w). Printing on Smart Cards Cont act Smart Cards When designin g material to be printed on Contact Smart Cards, be sure the[...]

980590-001 Rev . A P100 i User ’s Manual 67 Appendix C Connecting to a Network Card printers can be connect ed to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected loc ally to the host computer and configured to be shared to other client computer s. Client computers connect to the printer over the net[...]

68 P100 i User ’s Manual 980590-001 Rev . A Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing t hem to the prin ter . Client comp uters connec t to the print server over a ne twork. Internal Print Server Similar to an exte[...]

980590-001 Rev . A P100 i User ’s Manual 69 Appendix D Worldwide Support For T echn ical Support or Repair Services, co ntact the appropriate facility listed below . North America - T echnical Support Zebra T echnologies Card Printer Solutions 1001 Flynn Road Camarillo, CA 93012-87 06 USA Phone: 1-80 0-51 1- 9909 email: techsupport@zebra .com Nor[...]

70 P100 i User ’s Manual 980590-001 Rev . A Worldwid e Support Europe, Middle East, and Africa - T echnical Supp ort Zebra T echnologies Ca rd Printer Solutions The V alley Centre, Gordon Road High W ycombe Buckinghamshire HP13 6EQ United Kingdom Phone: + 44 (0) 870 241 1527 e-mail: cardts@zebra. com Europe, Middle East, and Africa - Rep air Serv[...]

Worldwide Su pport 980590-001 Rev . A P100 i User ’s Manual 71 Latin America - Rep air Services (Please contact North America Repair Services.) Asia Pacific - T echnical Su pport and Repair Services Before returning any equipment to Zebra T echno logies Corporation for in-warranty or out -of- warranty repair , contact Repai r Se rvice s for a Ret[...]

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