HP (Hewlett-Packard) C4400 инструкция обслуживания

HP Phot o sm ar t C44 00 All-in- One s er i e s W indo w s Help[...]

HP Photosmart C4400 All-in- One series[...]

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Contents 1 HP Photosmart C440 0 All-in-One se ries Help .... ..................... .................. ......................... ....3 2 HP All-in-One ov erview The HP All-in-One at a glance............ ................................ .......................... ............................ ..5 Control panel buttons..................................[...]

Edit a scanned image................................................. ....................................... ................... ....65 Edit a scanned document........... ............................... ............................................. ................. .66 Stop scanning............... .......................... ......................[...]

1 HP Photosmart C4400 All-in- One series Help For information a bout the HP All-in -One, see: •“ HP All-in-One overvi ew” on page 5 •“ Find more i nformation” on page 9 •“ How do I?” on page 11 •“ Connection information” on page 13 •“ Load original s and load paper” on page 15 •“ Print from your computer ” on pag[...]

Chapter 1 4 HP Photosmart C4400 All-in-One series Help HP Photosmart C440 0 All-in- One series Help[...]

2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or pri nting photos from a m emory card. You can access many HP All-in-One functi ons directly from the control pane l, without turnin g on your computer. This section contai ns the following topics: • The HP All-in-O[...]

Label Description 11 Rear USB port 12 Power connection* * Use only with the pow er adapter supplied by HP . Control panel buttons The followi ng diagram and related tab le provide a quick refere nce to the HP Al l-in-One control panel features. Label Icon Name and Description 1 On : Turns the product on or off. When the product is off, a minimal am[...]

Label Icon Name and Description 7 Start Copy Color : Starts a color copy. When a memory card is inserted, this button starts printing the ima ge currently on the display. Menu overview The following to pics provide a quick ref erence to top-level men us that appear on the HP All-in-One displa y. • Default Menu • Scan/Reprint Menu • Settings M[...]

Chapter 2 8 HP All-in-One overview HP All-in-One overview[...]

3 Find more information You can access a variety of resources, both printed and onscreen, that provide information abo ut setting up and using the H P All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in -One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have proble[...]

Chapter 3 10 Find more information Find more information[...]

4 How do I? This section contai ns links to commonly performed tasks, such as shari ng and printing photos and opti mizing your pri nt jobs. •“ How do I make a borderl ess copy of a photo?” on page 58 •“ How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36 •“ How do I get the best print quality?” on page [...]

Chapter 4 12 How do I? How do I?[...]

5 Connection information The HP All-in-One come s equipped with a US B port so you can connect directly to a computer using a USB cable. You can also share the product over an exi sting home network. This section contai ns the following topics: • Supported connectio n types • Use printer sharing Supported connection types The followin g table c[...]

Chapter 5 14 Connection information Connection informat ion[...]

6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-i n-One, including l etter or A4 paper, p hoto paper, tra nsparencies, an d envelopes. By de fault, the HP All-in-One is set to detect the si ze and type of pape r you load in the i nput tray autom atically a nd then adjust it s settings to generate [...]

3. Close the li d. To load a thick p ublication on the glass 1. Lift the lid to the open position, grasp the sides of the lid, and then p ush the lid away from the product unti l it comes off. 2. Load the thick publi cation print side down on the right front corner o f the glass. TIP: For more help on loading the thi ck publication, refer to th e e[...]

3. Place the lid ove r the thick publicati on while you are copying or sca nning. 4. When you finish copying or scanning , replace the lid by i nserting the tabs on the lid back into the appropriate sl ots of the product . Choose papers for printing and copying You can use different types and sizes of pape r in the HP All-in-One. Review the f ollow[...]

This section contains the follow ing topics: • Recommended pa pers for printing an d copying • Recommended pap ers for printing only • Papers to avoid Recommended pape rs for printing and copying If you want the best print quality, HP recommends using HP pape rs that are specifical ly designed for t he type of project you are printing. If you[...]

HP Bright Whit e Inkjet Paper HP Bright White In kjet Paper delivers hi gh-c ontrast colors and sharp text . It is opaque enough for two-si ded color usage wit h no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Pape r • HP All-in-O ne Paper is specifically d esigned for HP All- in-One [...]

NOTE: At this ti me, some portion s of the HP Web site are availa ble in Englis h only. Papers to avoid Using paper that is t oo thin or too thick, paper th at has a slick texture, or paper t hat stretches easily can cau se paper jams. U sing paper that has a heavy t exture or does n ot accept ink can cause p rinted images t o smear, bleed, or not [...]

To load full-size p aper 1. Slide the paper-width guide to it s outermost positi on. NOTE: If you are using letter or A4 paper or smaller, make sure the t ray extender is open all the way. Whe n you use legal-siz e paper, leave t he tray ex tender closed. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the[...]

To load small-size photo pa per in the input tray 1. Slide the paper-wid th guide to its ou termost position. 2. Insert the stack of photo paper into the far-ri ght side of the input tray with the short edge forward an d the print side down. Slide the stack of p hoto paper f orward until it stops. If the phot o paper you are using h as perforated t[...]

Load index cards You can load index cards into the in put tray of the HP All-i n-One to print notes, recipe s, and other t ext. To load index cards i n the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to it s outermost positi on. 3. Insert the stack of cards, prin t side down, into t he far-right side of the in[...]

4. Slide the paper-wid th guide inward against the stack of cards until it stops. Do not overload the input tra y; make sure the stack of cards fi ts within the input tray and is no higher th an the top of the p aper-width gui de. Related topics •“ Load full-size paper or small-si ze photo pa per” on page 20 •“ Change the print setting s [...]

2. Slide the paper-width guide to it s outermost positi on. 3. Insert one or more envelopes into the far-righ t side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envel opes forward until it stops. TIP: To avoid paper ja ms, tuck the flap in side each envel ope. 4. Slide the paper-wid th guide inward again[...]

HP Premium Inkj et Transparency F ilm ▲ Insert the film so that the w hite transparency st rip (with arrow s and the HP logo) is on top and is going in to the input tray fi rst. NOTE: The HP All-in-One cannot a utomatica lly detect the pa per type. For best results, set the paper type to transpa rency film in t he software before p rinting onto t[...]

Related topics “ Clear paper jams ” on page 98 Avoid paper jams 27 Load originals and load paper[...]

Chapter 6 28 Load originals and load paper Load originals and load paper[...]

7 Print from your computer The HP All-in-On e can be used with any so ftware applicat ion that a llows printing . You can print a range of proje cts, such as bord erless images, newsl etters, greeting cards, iron-on transfers, and posters. This section contai ns the following topics: • Print from a soft ware app lication • Make the HP All-in-On[...]

Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printe r to use from all software appl ications. This means that the HP All-in-One is auto matically selected in the pri nter list when you select Print f rom the File menu in a software application. The defa ult printer is automatically select ed when you clic[...]

the Size list to see if a def ined paper size already exists for th e type of pap er you are using. Paper type Suggested paper size settings Copier, multi-purpose, o r plain papers Letter or A4 Envelopes Appropriate listed envelop e size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropria te[...]

To view the print resolution 1. Make sure you have pa per loaded in t he input t ray. 2. On the File menu in your soft ware application , click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this butt on might be called Properties , Optio[...]

4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button might be called Pro perties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basi c Options area, do one of the followi ng: • Click Portrait to print the docum ent vertically on t he page. ?[...]

To preview your print job 1. Make sure you have pa per loaded in t he input t ray. 2. On the File menu in your soft ware application , click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this butt on might be called Properties , Options [...]

• Presentation Printing : Print high-qu ality documents, including le tters and transparenci es. • Two-sided (Dupl ex) Printing : Print two-sided pages with the HP All -in-One manually. This section contai ns the following topics: • Create printing shortcu ts • Delete prin ting shortcuts Related topics •“ Print a borderless ima ge” on[...]

3. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this butt on might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the pri nting shortc ut that you want to delete. 6. Click Delete . The prin[...]

To print a borderless image 1. Remove all paper from the input tray. 2. Place the phot o paper print side down on the right side of the inp ut tray. 3. On the File menu in your software application, click Print . 4. Make sure the product is the selected printer. 5. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware[...]

To print a photo on photo pap er 1. Remove all pa per from the inpu t tray, and the n load the phot o paper print sid e down. 2. On the File menu in your soft ware application , click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this bu[...]

11. (Optional) If you want to print th e photo in black a nd white, click the Color tab and select the Print in grayscale check box. From the drop-d own list, select one of the following o ptions: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth an d natural shades of gray. • Black Ink Only: us[...]

Print on both side s of the page You can print two-sided pages with the HP All -in-One manual ly. When printing t wo-sided pages, make sure to use pa per that is thick enough so tha t images do not show throu gh to the othe r side. To print on both sid es of the pag e 1. Load paper into the input tray. 2. On the File menu in your soft ware applicat[...]

8. Click OK , and then click Print or OK in the Print dialog box. The product begins pri nting. Wait unti l all the odd-numb ered pages are printed bef ore removing any of the p rinted pages from the output tray. A dialog box displa ys instructions on the screen wh en it is time to p rocess the second side of your job. 9. Click Continue when done .[...]

9. Wait until th e product has st opped printing for several seconds befo re removing any of the printed pa ges from the outp ut tray. If you remove t he pages while th e document is still p rinting, the p ages might get out of order. 10. Follow the inst ructions that app ear on your screen for reloadin g the paper to print on the second side , and[...]

To print multiple pages on a sin gle sheet 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software application, click Print . 3. Make sure the product is the selected printer. 4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button might be called Pro perti[...]

3. Make sure the product is the selected printer. 4. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this butt on might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Advan ced tab. 6. In the Layout O ptions area, select Front to Back in the Page Order opti[...]

Print on transparencies For the best result s, HP recommends you use HP transpare ncy products with the HP All- in-One. To print on tra nsparencies 1. Load the transparency int o the input tra y. 2. On the File menu in your software application, click Print . 3. Make sure the product is the selected printer. 4. Click the button t hat opens the Pro [...]

Print a poster You can create a post er by printing a docume nt on multip le pages. The HP All-in-One prints dotte d lines on some pages t o indicate where to trim th e pages before taping them together. To print a poster 1. Make sure you have pa per loaded in t he input t ray. 2. On the File menu in your soft ware application , click Print . 3. Ma[...]

To print a W eb page 1. Make sure you have pa per loaded in the main input tray. 2. On the File menu in your Web browser, cl ick Print . The Print dialog box appea rs. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the it ems on the Web page t hat you want to include in th e printout. For example, in In[...]

Chapter 7 48 Print from your computer Print[...]

8 Use the photo features The HP All-in-On e is equipped wit h memory card slots wh ich enable you t o insert a memory card and beg in printing pho tos from your digital camera with out uploading your photos to a compute r first. Additionally, i f the HP All-in-On e is connected to a com puter with a USB cable, you can al so transfer your photos to [...]

To insert a me mory card 1. Make sure the product is on. 2. Insert the mem ory card into the appropriat e slot. The memory card has a Photo light (below the camera icon) that indicates the statu s of the memory card . When it is soli d green, your photo s are ready to be vi ewed. CAUTION: Do not pull out the me mory card while the Photo lig ht is f[...]

3. Press the buttons next to the u p arrow or down arrow icons on the d isplay to scroll through the phot os on your memory card until the photo you want to print appears. 4. Press Settings . 5. Leave the defaul t Size setting as Borderless . 6. Press the button next to Prints/Total to increase the number of copies you want to print of the curre nt[...]

6. Press the button next to Prints /Total to increase the number of cop ies you want to print of th e current image. The first number on the display indicat es how many copie s of the current image will be printed. The second number indicate s how many total prin ts are in the print q ueue. 7. Press OK . 8. Repeat steps 3 through 7 to add photo s t[...]

NOTE: Not all digital cameras enable you to t ag your photos for printing . See the documentation t hat came with your digita l camera to see if your cam era supports DPOF file format 1.1. To print camera -selected photos usi ng the DPOF standard 1. Insert your memory card int o the appropriate slot o n the product. 2. When prompted , do one of the[...]

Share photos with fr iends and relatives You can use the HP Photo smart Software i nstalled on your computer t o transfer photos from a memory card to your computer’s hard d rive for advanced photo editi ng, sharing photos online, and printing fro m your comput er. Before transferring phot os to your computer, you need to remove th e memory card [...]

9 Use the copy features The HP All-in-One allows you to produce hi gh-quality color and black-and-whit e copies on plain or photo pa per. You can enlarg e or reduce the size of an or iginal to fit a specific paper size, adjust th e copy quality, a nd make high-q uality copies of photos, in cluding borderless copies. This section contai ns the follo[...]

Change the copy settings for the current job You can customi ze the copy set tings of th e HP All-in -One to ha ndle nearly any copy task. This section contains the follow ing topics: • Make multiple cop ies of the same ori ginal • Change copy speed or qualit y Make multiple copies of the same original You can set the nu mber of copies from the[...]

4. Press the button next to Copies to increase the n umber of copies. When you reach the maximum, the settin g returns to 1 copy. TIP: Use the software th at you installed with the product to set a hig her number of copies. When the nu mber of copies is greater t han 9, only the last digit of the number of copies is displayed on th e control pan el[...]

2. Load your original pri nt side down on the right f ront corner of t he glass. 3. Press Settings . The Setti ngs menu appears. 4. Press the button next to Quality to select one star, two stars, or three stars. 5. Press OK . 6. Press the button next to Start Copy Black or Start Co py Color . Perform special copy jobs In addition to supporting stan[...]

To make a bo rderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control pan el 1. Load photo pa per in the input tray. NOTE: The product auto matically detect s the type of paper you are us ing. If you do not use photo paper, your copy w ill include a white border around on e or more edges. 2. Load your original photo print side down on the [...]

Resize an original to fi t on to letter or A4 paper You can use the Resize to Fit feature to copy an or iginal to fit within the printabl e margins of a page witho ut the risk of cropp ing some part of your original . This is useful f or reducing or enlarging an original. For ex ample: • If you enlarge a 10 x 15 cm (4 x 6 inch) p hoto to make a b[...]

2. Load your original print side down on the right front corner of the gla ss. 3. Press Settings . The Settings menu appears. 4. Press the button next to Size to select Resize to Fit . 5. Press OK . 6. Press the button next to Start Copy Black or Start Copy Color . Stop copying To stop co pying ▲ Press Cancel . Stop copying 61 Use the copy featur[...]

Chapter 9 62 Use the copy features Use the copy featur es[...]

10 Use the scan features Scanning is the process o f converting text an d pictures into an electronic f ormat for your computer. You can scan a lmost anything (photos, maga zine articles, and text documents) on the HP All-in -One. You can use the scann ing features of the HP All-in-One to do the followi ng: • Scan text from an article int o your [...]

3. When prompted, load your original phot o print side down on the ri ght front corn er of the glass. 4. Press OK . A preview image of the scan appears on t he display. 5. Do one of t he followi ng: To reprint your original photo using the d efault print settin gs ▲ Press the button next to Print . To chang e print sett ings before r eprinting yo[...]

NOTE: Closing the HP Di gital Imaging Monitor icon in the Windows system tray can cause the HP All -in-One to lose som e of its scan functiona lity. If this happen s, you can restore full functionality by restart ing your computer or b y starting the HP Photosmart Software. NOTE: When scanning , the HP Photosmart Sof tware enables yo u to save an i[...]

NOTE: If you are using t he HP Photosmart Soft ware, the Optical C haracter Recognition (OC R) software might not be installed on your comp uter. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation opti ons. Related topics “ Use the HP Photosmart Software” on page 7 Edit a scanned docum[...]

11 Maintain the HP All-in-One The HP All-in -One requires li ttle maintenance. So metimes you might wan t to clean the glass and lid backing to re move surface dust and ensu re that your copie s and scans remain clear. You wil l also need to replace, a lign, or clean yo ur print cartri dges from time to time. This secti on provides instructi ons fo[...]

To clean the g lass 1. Turn off the pro duct, unplug the p ower cord, and raise the lid. 2. Clean the gla ss with a soft cloth o r sponge slightly moist ened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carbon tetrachl oride on the glass, si nce they can damage it. Do not place or spray liquid directly on t[...]

Print a self-test report If you are experien cing problems with pri nting , print a self-test report befo re you replace the print cartridge s. This report provides useful informatio n on several aspect s of your product, includi ng your print cartridges. To print a self-test report 1. Load letter o r A4 unused plain w hite paper into the input tr [...]

This section contains the follow ing topics: • Handle the pri nt cartridg es • Check the estimated ink levels • Replace the print cartridg es • Use a photo pri nt cartridge • Use the print cartridge protector • Remove ink from y our skin and clothing • Ink-backup mode • Advanced print cart ridge maintenance Handle the print cartridg[...]

TIP: You can also p rint a self -test report to see i f your print cartri dges might need to be replaced . NOTE: If the print cartridg es were used before being insta lled in the product, or have been refilled, the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable. NOTE: Ink from the cartri dges is used in the pr[...]

To replace the print cartridges 1. Make sure the product is turned on. CAUTION: If the prod uct is turned off when you open the print cart ridge door to access the print cart ridges, it will not releas e the cartridges f or changing. You might damage t he product if the prin t cartridges are not docke d safely when you try to remove them. 2. Make s[...]

If you are repla cing the black or photo pri nt cartridge, remove the prin t cartridge from the slot on the righ t. 1 Print cartridge slot for the tri-color pr int cartridge 2 Print cartridge slot for the black and photo pr int cartridges TIP: If you are removi ng the black print ca rtridge in order to inst all the photo p rint cartridge, store the[...]

6. Hold the prin t cartridge with the HP logo on top, and insert the new prin t cartridge in to the empty cartridg e slot. Make sure you push the print cartridge in firm ly until it snaps into place. If you are installing the tri-color print cartridge, sl ide it into the left slot. If you are installing a black or photo print cartrid ge, slide it i[...]

Related topics “ Align the pr int cartridges ” on page 78 Use a photo pr int cartridge You can optimize the qua lity of the color photos yo u print and copy with the HP All-in - One by purchasing a photo print cartridge. Remove the black print cartridge and i nsert the photo print cartrid ge in its place. Wit h the tri-color print cartridge and[...]

To insert a print cartr idge into the print ca rtridge protector ▲ Place the print cartridge into the print cart ridge protector at a slig ht angle and snap it securely into place. To remove the pr int cartridge from th e print cartridge protector ▲ Press down on the top of the print cartridge protect or to release the print cartri dge, and the[...]

Ink-backup mode Use the ink-backup mode to ope rate the HP All-in-One wit h only one print cartrid ge. The ink-backup mode is initia ted when a print cartri dge is removed from the print cartridg e carriage. During ink-backu p mode, the product can on ly print jobs from the computer. You cannot initiate a print job from the co nt rol panel (such as[...]

• Clean the p rint cartridge co ntacts • Clean the area arou nd the ink nozzles Align the print cartridges The product alig ns the cartridges every time a new p rint cartridge is insta lled. You can also align the pri nt cartridges at any time fro m the software you installed w ith the prod uct to help resolve pri nt quality issues. Al igning t[...]

6. When prompte d, ensure plain whit e letter or A4 paper is l oaded in the inp ut tray, then press the butt on next to OK . NOTE: If you have colored pap er loaded in the input tray w hen you align the p rint cartridges, the ali gnment will fa il. Load unused plai n white pape r into the input tray, and then t ry the alignment again. The product p[...]

Clean the print cartridge contacts CAUTION: Do not clean the print cartridge contac ts unless you are having a pr oblem with print qualit y and other measures have not bee n successful. For more i nformation, see “ Print qu ality troublesho oting” on page 99 . Clean the print cartridg e contacts if you get repeated message s on your computer sc[...]

4. Lightly press do wn on the print cartridge to re lease it, and th en pull it tow ards you out of the sl ot. NOTE: Do not remove both print cart ridges at the same time . Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside t he product for more than 30 minutes. 5. Inspect the print cartrid ge contacts for i[...]

10. Repeat if necessary for t he other print cart ridge. 11. Gently cl ose the print cartri dge door and pl ug the power cord in to the back of the product. Related topics •“ Clean the area arou nd the ink nozzle s” on page 82 •“ Replace the print cartridges” on page 71 Clean the ar ea around the ink nozzle s If the product is used in a[...]

To clean the area around the ink nozzles 1. Make sure the product is turned on. CAUTION: If the product is tu rned off when you open the pri nt cartridge door t o access the print cartri dges, it will not relea se the cartridges fo r changing. You might damage the pro duct if the print cart ridges are not docked safe ly when you try to remove them.[...]

8. Hold the print cartridge with th e HP logo on top, and in sert the print cart ridge back into the slot. Make su re you push the pri nt cartridge in firm ly until it snaps into place. 9. Repeat if neces sary for the other print cartridge. 10. Gently cl ose the print cartri dge door and pl ug the power cord in to the back of the product. Related t[...]

12 Shop for ink supplies For a list of print cart ridge numbers, see the printed documen tation that came with the HP All-in-One . You can also u se the soft ware that came with the HP All-in-One to find out the reorder number fo r all the print cartrid ges. You can order prin t cartridges onl ine from the HP Web site. Additionally, yo u can contac[...]

Chapter 12 86 Shop for ink supplies Shop for ink supplies[...]

13 Troubleshooting This section contai ns the following topics: • View the R eadme file • Setup troubleshooti ng • Paper jams • Print quality trouble shooting • Print trouble shooting • Memory card troubleshooti ng • Copy troub leshooting • Scan troubleshoot ing • Errors View the Readme file You might want to ref er to the Readme [...]

This section contains the follow ing topics: • The product wil l not turn on • I connected the USB cable, but I am having problems using the p roduct with my computer • After setting up the product, it does not print • When I insert the CD -ROM into my computer’s C D-ROM drive, n othing happens • The Minimum Syst em Checks screen appear[...]

• If you are using a power st rip, make sure the pow er strip is turned on. Or, try plugging the p roduct directly i nto a power ou tlet. • Test the power out let to make sure it is working. Plug in an appliance that you know works, and see if the app liance has pow er. If not, then t here might be a problem with the p ower outlet. • If you p[...]

Solution 5: Contact HP supp ort for service Solution: If you have complete d all of the steps provided in the previous solutions and are still having a proble m, contact HP suppor t for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for technical support. Cause: You might need assistan ce to[...]

After setting up the product, it d oes not print Solution: • Look at the On butt on located on the product. If it is not li t, the product is t urned off. Make sure t he power cord i s firmly connect ed to the prod uct and plugge d into a power out let. Press the On button to turn on the product. • Make sure the print cart ridges are installed [...]

• Check other printers or scanners. You mig ht need to disconn ect older prod ucts from your computer. • Try connecting the USB ca ble to another USB port on your computer. After you check the connections, try rest arting your computer. Turn o ff the product, and then turn it on again. • After you check the connecti ons, try restarting your c[...]

d . Reconnect the power co rd to the back of the product . e . Press the On button to turn on th e product. 2. Uninstall the soft ware completely. NOTE: It is important t hat you follow t he uninstall proced ure carefully t o ensure you have removed t he software completel y from the computer, b efore reinstalli ng it. To uninstall the software com[...]

To turn off programs th at run in the ba ckground a . On the Windows taskbar, cli ck Start . b . Depending on your operating syst em, do one of the following: • In Windows Vista: In Start Search , type MSCONFIG , and then press Enter . When the User Account Co ntrol dialog box appe ars, click Conti nue . • In Windows XP: Click Run . Wh en the R[...]

5. Install the softwa re. To install the so ftware a . Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the insta llation does not ru n automatically, from the Win dows Start menu, click Start Search (or Run ). In the Start Search (or Run dialog box), type d:s etup.exe , and th [...]

4. Click Retry to retry the connection. 5. Continue wit h the installati on and restart the computer wh en prompted. Cause: The USB connection betwe en the product and the computer fai led. The registratio n screen does not appear Solution: You can access the regi stration (Sign up now) scre en from the Windo ws taskbar by clicking Start , pointing[...]

6. Insert the product C D-ROM into your computer ’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appea r, locate the setup. exe file on the CD-ROM driv e and double-click i t. NOTE: When the computer is turned on, a software group call ed the Terminate and Stay Resident (TSR) programs auto matically loads. Th[...]

This section contains the follow ing topics: • Clear paper jams • Informatio n on paper Clear paper jams Solution: In ca se of a paper jam, check t he rear door. You mi ght need to clear the paper jam from the rear door. To clear a paper ja m from the rear door 1. Press in the tab on the left side of the rea r door to re lease the door. Remove [...]

purchase. HP pa pers are design ed for the best qual ity results. In additio n, follow these tips: • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly throug h the paper pat h, causing paper jams. • Store photo medi a in its origina l packaging insi de a resealable pl astic bag on a f[...]

Try the following solu tions if the colors appea r wrong, inaccurate, o r bleed into each other. • Solution 1: Make su re you are using genuine HP print cartridg es • Solution 2: Make sure pa per is loaded correctly in th e input tray • Solution 3: Ch eck the paper type • Solution 4: Ch eck to see if the pro duct is in ink-backup mod e • [...]

Store photo medi a in its origina l packaging insi de a resealable pl astic bag on a flat surface in a cool, dry place. When yo u are ready to print, remove only the paper you plan to use i mmediately. Wh en you have finishe d printing, return any un used photo paper to the p lastic bag. This wi ll prevent the phot o paper from curl ing. NOTE: Ther[...]

NOTE: On some computer screens, colors might appear differen tly than they do when printed on pape r. In this case, the re is nothing wron g with the prod uct, print settings, or p rint cartridges. No further troubl eshooting is req uired. For more information, see: •“ Change the print speed or qualit y” on page 32 •“ Choose papers for pr[...]

Solution 1: Check the print settings Solution: Check the print settings. • Check t he paper type setting to ma ke sure it matches the t ype of pap er loaded in the input t ray. • Check the quality setting. Use a h igher quali ty setting to increase th e amount of ink used for pri nting. For more information, see: •“ Set the paper type for p[...]

NOTE: HP cannot guaran tee the qual ity or reliabil ity of non -HP supplies. Printer service or repairs required as a resul t of using a non-HP supply will no t be covered under warranty. If you believe you purchased genuin e HP print cartridge s, go to: www.hp.com/go/antic ounterfeit Cause: Non-HP print cartridges were being used. If this did not [...]

Cause: The print cartridge was damaged. The printout ha s a horizontal band of distortion near the bottom o f a borderless print Try the follow ing solutions if your borderless pr in t has a blurry band or line on the bott om of it. • Solution 1: Check the paper type • Solution 2: Use a higher print quali ty setting • Solution 3: Ro tate the [...]

Solution 3: Rotate the image Solution: If th e problem persists, use the so ftware you instal led with the p roduct or another softwa re application to rotate your image 180 degrees so tha t the light b lue, gray, or brown hues in your im age do not print at th e bottom of the pa ge. For more information, see: “ Change the page orien tation” on[...]

Solution 3: If the print cartridg e was dropped, wait fo r it to recover Solution: Allow 30 minu tes for the pr int cartridge to recover. Cause: A tri-color o r photo print ca rtridge was j arred or handled roughly during installatio n. If this di d not solve th e issue, try the next solutio n. Solution 4: Clean the p rint cartridge nozzl es Soluti[...]

Check to see if your pri nt cartridge is still unde r warranty and end of wa rranty date has not been reached. • If the end of warranty date has been reached, p urchase a new print ca rtridge. • If the end of wa rranty date has not bee n reached, contact HP support. Go to www.hp.com/support . If prompted, choose your cou ntry/region, and th en [...]

NOTE: There is no problem with the ink sup plies and repla cing the print cartridges is unnecessary. For more information, see: •“ Recommended p apers for printing and copying” on page 18 •“ Information o n paper” on page 98 Cause: The wr ong kind of paper was lo aded in the input tray. If this di d not solve th e issue, try the next so[...]

self-test report show s a problem, clean the print cartridges. If the p roblem persists, you might need to repl ace the print cartrid ges. For more information, see: •“ Check the estimated i nk levels” on page 7 0 •“ Print a self-test re port” on page 69 •“ Clean the print cartridge s” on page 79 Cause: The print cartridges needed[...]

For more information, see: •“ Set the paper type for pri nting” on page 31 •“ Change the prin t speed or qual ity” on page 32 •“ Print using Maximum dpi” on page 39 •“ Change copy sp eed or quality” on p age 57 Cause: The paper t ype or print quality set tings were set incorrectly. If this di d not solve th e issue, try the [...]

For more information, see: •“ Recommended pap ers for printing a nd copying” on page 18 •“ Informatio n on paper” on page 98 Cause: The wrong kind of paper w as loaded in the inpu t tray. Printouts are slanted o r skewed Try the followi ng solutions if your pri ntout does not appear straight on the page. • Solution 1: Make sure th e p[...]

Ink streaks on the back of the paper Try the following sol utions if there is sme ared ink on the back of you r printout. • Solution 1: Print o n a page of plain p aper • Solution 2: W ait while the ink dries Solution 1: Print o n a page of plain paper Solution: Print one or several pag es of plain paper to soak up any excess in k in the produc[...]

Solution 2: Check the print settings Solution: Check the pri nt settings. • Check the p aper type set ting to m ake sure it mat ches the type of paper lo aded in the input tra y. • Check the quali ty setting. Use a hi gher quality sett ing to increase t he amount of ink used for printi ng. For more information, see: •“ Set the paper type f [...]

Solution 4: Contact HP s upport for service Solution: If you have completed all of the step s provided in the previous solutions and are still having a p roblem, contact HP sup port for service. Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for technical support. Cause: You might need assistance to[...]

Print troubleshooting Use this sectio n to solve these pri nting problems: • Envelopes print incorrec tly • Borderless printing p roduces unexpected resul ts • The product i s not responding • The product prints meaning less characters • Nothing happen s when I try to print • The pages in my document ca me out in the wrong orde r • Th[...]

Solution 2: Check th e envelope type Solution: Do not use shiny o r embossed envelope s or envelopes tha t have clasps or windows. Cause: The wr ong type of envelope w as loaded. If this di d not solve th e issue, try the next solutio n. Solution 3: Tuck the flap s to avoid paper jams Solution: To avoid paper jam s, tuck the flaps inside the envelo[...]

Solution 2: Load paper in the i nput tray Solution: Load pa per in the input t ray. For more information, see: “ Load full-size paper or small-si ze photo pa per” on page 20 Cause: The product was out of pap er. If this did not so lve the issue, try the next so lution. Solution 3: Select the correct pri nter Solution: Make sure you have selecte[...]

Solution 6: Remove all ca ncelled print j obs from the queue Solution: A print job might remai n in the queue aft er it has been cance lled. The cancelled prin t job jams the queue an d prevents the next print job fr om printing. From your computer, ope n the printer folder and see if the cancelled job remains in the print queue. Try t o delete the[...]

sure the other end o f the USB cable is plug ged into a USB port on yo ur computer. After the cable is connected properly, t urn off the produ ct and then on a gain. If the connecti ons are secure, and nothing h as printed several min utes after you sent a print job to the product , check the stat us of the product. In the H P Photosmart Software, [...]

Solution 2: P rint a previously saved version of th e document Solution: Try printing anot her document fro m the same software app lication. If t his works, then try printing a previously saved version of the document that is not corrupt . Cause: The docume nt was corrupt. Nothing happ ens when I try to pr int Try the following sol utions to resol[...]

TIP: You can set the product as the default printer to ensur e that the printer is automatically select ed when you select Print in the File menu of your different software appli cations. Cause: The product was not the sele cted printer. If this did not so lve the issue, try the next so lution. Solution 4: Check the printer driv er status Solution:[...]

Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “ Clear paper jams ” on page 98 Cause: The product had a paper jam. If this di d not solve th e issue, try the next solutio n. Solution 8: Ma ke sure the print ca rriage can move fr eely Solution: Unplug the po wer cable if it is not alread y unplugged. Ch[...]

Cause: The computer was not commun icating with th e product. If this did not so lve the issue, try the next so lution. Solution 10: Rese t the product Solution: Turn off the product, and then u nplug the power cord. Plug th e power cord back in, and then pr ess the On button to turn on th e product. Cause: The product experienced an error. The pag[...]

Make sure the margin set tings for the docume nt do not exceed the print able area of the product. To check your marg in settings 1. Preview your print job before s ending it to the pr oduct. In most softwa re applications, click the File menu, and then click Print Preview . 2. Check the margi ns. The product uses th e margins you have set in your [...]

Make sure that you rem ove all paper fr om the input t ray before l oading the envelopes. For more information, see: “ Load envelopes” on pa ge 24 Cause: A stack of enve lopes was loaded incorr ectly. Text or graphics are cut off at th e edge of the page Try the following so lutions to resolve the issue. Solutions are l isted in order, with the[...]

Solution 2: Check the layout of the doc ument Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size i nto the input tr ay. 2. Preview your print job before s ending it to the pr oduct. In most softwa re applications, click the [...]

A blank page came out wh ile printing Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solv e the problem, conti nue trying the remaining solu tions until the issue is resolved. • Solution 1: Remove an y extra pages or lines at the e nd of the [...]

covering the ink nozzles, care fully remove the tape from the prin t cartridges. D o not touch the ink nozzles o r the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protect ive plastic tape was onl y partially removed fro m the print cartr[...]

My memory card no longer works i n my digital c amera Solution: Reformat your memory card in your camera or format your memory card on a Wind ows computer by sel ecting the FAT fo rmat. For more informat ion, see the documentat ion that came wit h your digital cam era. Cause: You formatted the card o n a Windows XP comput er. By default, Wi ndows X[...]

Solution 2: Re move the additional memo ry card Solution: Remove one of the memory cards. You can use only one memory card at a time. For more information, see: “ Insert a memory card” on page 49 Cause: You had inserted more than one memory card. The produc t does not re ad the memory card Try the following sol utions to resolve th e issue. Sol[...]

Solution 3: Remove th e additional memor y card Solution: You can insert only on e memory card at a time. If more than one me mory card is inserted, the gre en Photo light (nea r the memory card slots) will bli nk rapidly, and an error message will appear on th e computer screen. Remove the additi onal memory card to resol ve the problem. Cause: Mu[...]

If this di d not solve th e issue, try the next solutio n. Solution 2: Turn on the pro duct Solution: Turn on the produ ct. Cause: The product was turned off. If this di d not solve th e issue, try the next solutio n. Solution 3: Tur n on the computer Solution: Turn on the compute r Cause: The computer was turned off. If this di d not solve th e is[...]

Copy troubleshooting Use this sectio n to solve these copy problems: • Nothing happens when I try to copy • Parts of the original do not appear or are cut off • Resize to Fit is not w orking as expected • The image is croppe d when I make a borderless copy • The print out is blan k • A borderless copy has white space around the edges No[...]

Cause: The origi nal was placed incorrectly on the glass. If this di d not solve th e issue, try the next solutio n. Solution 3: Wait until the produc t completes the c urrent operation Solution: Check the On button. If i t is blinking, the pr oduct is busy. Cause: The product was busy copying or pr inting. If this di d not solve th e issue, try th[...]

Cause: The ori ginal was plac ed incorrectly on the glass. Resize to Fit is no t working as expecte d Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solv e the problem, conti nue trying the remaining solu tions until the issue is resolved. • [...]

Solution 3: Wipe the g lass and the back of the docume nt lid Solution: Turn off t he product, unplug the power cord, and then use a soft cloth to wipe the g lass and the b ack of the document lid . For more information, see: •“ Clean the gl ass” on page 67 •“ Clean the li d backing” on page 6 8 Cause: Debris mig ht have been st uck on [...]

The printout is bla nk Solution: Load the orig inal print side dow n on the right fron t corner of the glass a s shown below. Cause: The ori ginal was plac ed incorrectly on the glass. A borderless cop y has white space aro und the edge s Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solutio[...]

For more information, see: •“ Load full-si ze paper or sma ll-size photo pap er” on page 20 •“ Recommended p apers for printing and copying” on page 18 Cause: You were trying t o make a borderless copy wi thout using pho to paper. Scan troubleshooting Use this section to so lve these scan prob lems: • Scan halts • Scan fails • Sca[...]

Solution 2: Connect your computer to the pr oduct with a standard USB cable Solution: Connect you r computer to the product with a standard USB cable. For more information , see the Setup Guide. Cause: Your computer was not connected to t he product by a USB cable. If this did not so lve the issue, try the next so lution. Solution 3: Install the HP[...]

Scanned image is b lank Solution: Load your original pri nt side down on the right f ront corner of t he glass. Cause: The origi nal was placed incorrectly on the glass. Scanned image i s incorrectly cr opped Solution: The autocropping fe ature in the softw are crops anything that is not part of the main image . Sometimes this might not be what you[...]

in the destinatio n application. I n the software, sel ect the correct format so that the scanned text layout and formatting are ret ained. Cause: The scan document settin gs were incorrect. Text is incorre ct or missing Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the f[...]

The scan feature do es not work Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solutio n 1: Turn on the computer • Solution 2: Ch eck the cables • [...]

Product mes sages The following i s a list of product-rel ated error messages: • Carriage jam • Mechan ism error • Carriage blocked • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Scan errors • Unable to prin t • Product might not be correctly installed • Product was not found • Product could no[...]

Solution 2: Clear the pap er jam from the front Solution: Turn off the product and open the prin t cartridge door to access the print carriage area. Gently remo ve any paper that is stuck be tween the rollers, and then turn on the product again. If this di d not solve th e issue, try the next solutio n. Cause: Paper was stuck in the front rollers. [...]

4. Plug the po wer cord directly in to a power outle t. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from yo ur computer. If the product p rints when plugged directly into a power outlet while disconnect ed from any power strips or surge suppresso rs, the power strip or surge suppressor might not be al lowing suff icie[...]

Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can p rint. To print a self-test report 1. Load letter or A4 unused plain wh ite paper into the input tray. 2. Press and hold the Ca ncel button and then press the Start Copy Color button. The product pr ints a self-test repo rt, which might indicate the s[...]

3. Open the print cartridge door. The print carriag e should move to the far right side of the product. 4. Remove the print cart ridges and keep them aside carefully. 5. Close the print cartridge doo r. 6. Disconnect the p ower cord from the product and w ait for 60 seconds. 7. Reconnect t he power cord to the prod uct. 8. Turn on the product by pr[...]

Mechanism er ror Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solution 1: Cl ear the paper jam • Solution 2: Remove o bjects that are blocking the [...]

Follow the pro mpts on the display to continue. Cause: The print carriage was blo cked. Door open Solution: Close t he print cart ridge door. Cause: The print cartridge door w as open. Firmware revisio n mismatch Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact H[...]

Scan errors Review this section if yo u receive an error such as one of the following: • An error occurred communicat ing with th e scanning device. • The scanning device coul d not be initialized. • The scanning device could not be f ound. • An internal e rror has occurred. • The computer cannot communicate wit h the scanning devi ce. NO[...]

5. Restar t your co mpute r. NOTE: It is important that you disconnect the p roduct before restarting your computer. Do not conn ect the product to yo ur computer until after yo u have reinstalle d the softwa re. 6. Insert the product CD-R OM into your computer’s CD -ROM drive and then start the Setup program. NOTE: If the Setup program does n ot[...]

Cause: Communi cation problems bet ween the product and the US B controller caused this error to occur. This might be caused by an in complete installat ion, a USB cable longer than 3 me ters (9.8 feet) in leng th, or a defective US B cable. If this di d not solve th e issue, try the next solutio n. Solution 3: Verify if the Digital Imaging Monitor[...]

Solution 5: Check the pow er supply Solution: Check the po wer supply. To check the p ower supply 1. Make sure the power cord i s firmly connected to bot h the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or powe r strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure the product [...]

Solution 6: Check the US B connection betw een the produc t and the computer Solution: Check the USB connection between the product and the compu ter. To check the USB conne ction 1. Verify that the USB cable is securely p lugged into the USB po rt on the back of the product. 2. Make sure the other end of the USB cabl e is plugged into a USB port o[...]

Cause: The product was not properly connected to the compu ter. If this did not so lve the issue, try the next so lution. Solution 7: Try scanning with Wi ndows Image Acquisit ion (WIA) Solution: Try scanni ng with Windows Im age Acquisition (WIA) inste ad of the HP Solution C enter. To scan using WIA 1. Make sure the product is turned on. 2. Verif[...]

Solution 8: Disabl e the Lexbces ser vice Solution: Check if the Lexbce s service is started, and disable it. If a Lexmark or Dell all-in-o ne device is connected with a U SB cable to a computer where product is installed, t he HP software m ight not scan because t he Lexbces service is running . NOTE: This solution only ap plies if you have a Lexm[...]

g . Enter a filena me for the backed up Registry. HP suggests nam ing the file wi th the current dat e; for example: Registry Backup 04_01_0 7. h . Click Save to save the Registry. 6. Edit the registry. To edit the Registr y a . Selec t the HKEY_LOCAL_MACHINESystemCurr entControlSet Servic esSpooler Registry key. Details of the Regist ry key ap[...]

Solution 9: Run th e Scan Diagnostic Utility Solution: Download a nd run the Scan Diagnostic ut ility to find and co rrect problems with your product. To download and run the Scan Di agnostic utility 1. Go to: www.hp.com and click Software and driv er download s . 2. Select Download dr ivers and softw are (and firmware) . 3. Type your product name [...]

handshake timing between HP p roduct chipset an d certain types of USB chipsets on the computer. To check the USB ch ipset and controll er 1. On the Windows taskbar, click Start , right-click My Computer , and then click Propertie s . 2. Click the Hardware tab, and then click Device Manager . 3. Open Universal Serial Bus Controller s by clicking th[...]

8. Make sure the power cord is f irmly connected to both the prod uct and the power adaptor. Plug th e power cord into a po wer outlet, surg e protector, or pow er strip. 1 Power connection 2 Power cord and adaptor 3 Power ou tlet 9. Turn on the produ ct. 10. Print a self-test report to test the basic stand alone functiona lity of the product. See [...]

To print a self-test report 1. Load letter or A4 un used plain whit e paper into the i nput tray. 2. Press and hol d the Cancel button a nd then press the Start Copy Color button. The product prin ts a self-test rep ort, which might indicate th e source of the printing problem. A sample of the ink test area of the report is show n below. 3. Make su[...]

Solution 12: Uninstall and th en reinstall the software Solution: Uninstall the so ftware completely, an d then reinstall it. To uninstall the software and re set the product 1. Disconnect and reset t he product. To disconne ct and reset the prod uct a . Make sure the product is turned o n. b . Press the On button to turn off the product. c . Disco[...]

3. Turn off progr ams that run in the backg round. NOTE: When the comput er is turned on, a softw are group called t he Terminate and Stay R esident (TSR) programs a utomatically lo ads. These programs activate some of the computer utilities, such as the anti-virus software, but are not requir ed for the computer to function. O ccasionally, TSR&apo[...]

c . Select the appropriat e check boxes to remove t he unnecessary com ponents. More information about the Di sk Cleanup u tility The Disk Cleanup ut ility frees hard disk space on your comput er by doing the followi ng: • Deleting te mporary Internet f iles • Deleting do wnloaded program files • Emptying the Recycle Bin • Deleting files fr[...]

Solution 1: Print a test page Solution: Print a test page to see if the product can print and i s communicatin g with the computer. To print a test page 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Pa nel , and then click Printers . • Windows XP: On the Wi[...]

Solution 3: Disc onnect and reconnect the USB cable Solution: Disconnect the USB cable fro m the computer and product, and then reconnect it. To disconnect and r econnect the USB cable 1. Disconnect the USB ca ble from the product. 2. Disconnect the USB ca ble from the computer. 3. Leave the USB cable di sconnected for 5-6 second s. 4. Reconnect th[...]

Solution 4: Verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and i t is using the correct print er driver. To verify that th e product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, [...]

Solution 5: Check if the p rinter is paused or offline Solution: Check to make su re the product is not paused o r offline. To check if the printer is paused or offline 1. Depending up on your operating syst em, do one o f the follow ing: • W i n d o w s V i s t a : O n t he Windows taskbar, click Start , click Control Panel , and then click Prin[...]

Solution 7: Stop and restart the pri nt spooler Solution: Restart the print spoo ler. To stop and restart the pri nt spooler 1. On the Windows taskbar, click Start , and then click Control Panel . 2. Double-click Ad ministrative T ools , and then d ouble-click Services . 3. Scroll down th e list and click Print Spooler , and then cl ick Stop to sto[...]

Product might not be correc tly installed Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solution 1: Re set the product • Solution 2: Ch eck the powe[...]

2. Make sure the product is turned on. 3. If the product is not receiving electrical p ower, connect it to another power outle t. 4. Turn off the prod uct and reset it by disconn ecting the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. To check the USB co nnection 1. Verify that the USB cab[...]

6. Check the USB cabl e to make sure it is f unctioning pr operly. NOTE: If you are using an olde r cable, it might not be working properly. Try connecting it to another product to see if the USB cable w orks. If you experienc e problems, the USB cab le might need to b e replaced. Also verify that the cable doe s not exceed 3 meters (9.8 f eet) in [...]

3. Remove all the items th at are related to th e HP scanning soft ware. A message appears on the comp uter to restart af ter removing some programs from the Add/Remove Programs list. 4. Select Click here to restart late r . 5. Disconnect the pr oduct from your computer and t hen restart your computer. NOTE: It is important that you disconnect the [...]

• Solution 4: U ninstall and re install the pro duct • Solution 5: Uninst all and reinstall the HP Photosmart Softw are Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconn ecting the power cord. Wai t 60 seconds, and then plu g in the power cord. Turn on the product. Cause: You needed to re set the product. If[...]

To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugge d into a USB port o n your computer. 3. Try to scan again. If the scan fails, cont inue to the next ste p. 4. Do one of the f ollowing, de pending upon how th e product is[...]

Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the co mputer after installing the product software. Or, the re might have been an other problem with t he computer. If this di d not solve th e issue, try the next solutio n. Solution 4: Unins tall and reinstall the prod uct Solution: Uninstall [...]

7. Follow the o nscreen instructions and t he instructions prov ided in the Setu p Guide that came with the p roduct. 8. If you are still having trouble scan ning, remove the following additional applications from the Add/Remove Programs list, if they are present . CAUTION: If the com puter is manu factured by H P or Compa q, do not remove any appl[...]

3. Remove all the items th at are related to the H P scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later . 5. Disconnect the product from your comput er and then restart your computer. NOTE: It is important t hat you disconnect t he pro[...]

3. Remove all the items th at are related to th e HP scanning soft ware. A message appears on the comp uter to restart af ter removing some programs from the Add/Remove Programs list. 4. Select Click here to restart late r . 5. Disconnect the pr oduct from your computer and t hen restart your computer. NOTE: It is important that you disconnect the [...]

• Solution 5: Uninst all and reinstall the HP Photosmart Softw are • Solution 6: Contac t HP support for service Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconn ecting the power cord. Wai t 60 seconds, and then plu g in the power cord. Turn on the product. Cause: You needed to re set the product. If this d[...]

To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugge d into a USB port o n your computer. 3. Try to scan again. If the scan fails, cont inue to the next ste p. 4. Do one of the f ollowing, de pending upon how th e product is[...]

Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the co mputer after installing the product software. Or, the re might have been an other problem with t he computer. If this di d not solve th e issue, try the next solutio n. Solution 4: Unins tall and reinstall the prod uct Solution: Uninstall [...]

7. Follow the o nscreen instructions and t he instructions prov ided in the Setu p Guide that came with the p roduct. 8. If you are still having trouble scan ning, remove the following additional applications from the Add/Remove Programs list, if they are present . CAUTION: If the com puter is manu factured by H P or Compa q, do not remove any appl[...]

Solution 1: Insta ll the HP Photosmart Software Solution: Install the HP Photosmart Soft ware that came with the product . If it is installed, restart your compute r. To install the HP Photosmart Software 1. Insert the product CD -ROM into your com puter’s CD-ROM d rive and then st art the Setup program . 2. When prompted, click Install Mo re Sof[...]

sure the other end o f the USB cable is plug ged into a USB port on yo ur computer. After the cable is connected properly, t urn off the produ ct and then on a gain. For more information on setting up the product and connecting it to your co mputer, see the Setu p Guide that came wi th the product. Cause: The product was not properly connected to t[...]

Photos not f ound Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solution 1: Reinsert the me mory card • Solution 2: Print phot os from the computer [...]

File corrupted Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solv e the problem, conti nue trying the remaining solu tions until the issue is resolved. • Solution 1: Reinsert th e memory card in the product • Solution 2: Reformat th e memo[...]

Cannot crop Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solution 1: Close som e applications o r restart your compu ter • Solution 2: Empty the Re[...]

Cause: There were two or more memory cards inserted int o the product at t he same time. If this did not so lve the issue, try the next so lution. Solution 2: Push the memory c ard all the way forwa rd Solution: Remove the memory card and reinsert it in the m emory card slot unti l it stops. Cause: You had not fully inserted the memory card. Discon[...]

Solution 2: Pu sh the memory c ard all the way forwa rd Solution: Remove the memory card and reinsert it in the memory card slot until i t stops. Cause: You had not full y inserted the me mory card. Use only one card at a tim e Solution: You can insert only one memory card at a t ime. If more than one mem ory card is inserted, the green Pho to ligh[...]

If the memory card is not ins erted properly, the product wi ll not respond and the green Photo light (n ear the memory card slo ts) will blin k rapidly. After the memory card has been inserted pro perly, the Phot o light will b link green for a few seconds, and then remain lit. Cause: The memory card was not fully i nserted. Paper messages The fol[...]

Out of paper Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the issue is resolved. • Solution 1: Repla ce the rear door • Solution 2: Make sure the paper is loaded correct ly[...]

For more information, see: •“ Set the paper type f or printing” on page 31 •“ Change the print speed or qualit y” on page 32 •“ Print using Maximu m dpi” on page 39 •“ Change copy spee d or quality” on pag e 57 Cause: The paper type or print qualit y settings were set in correctly. If this did not so lve the issue, try the n[...]

6. Plug the power cord back in, and tu rn on the product. 7. Try to print again. Cause: The rolle rs were dirty and neede d to be clea ned. If this di d not solve th e issue, try the next solutio n. Solution 6: Contact HP s upport for service Solution: If you have completed all of the step s provided in the previous solutions and are still having a[...]

4. Press OK on the control panel to continue the current j ob. Cause: Paper had jammed in the product. Paper mismatch Solution: Chang e the print sett ing or load the app ropriate paper in t he input tr ay. • Do not use paper that i s too thin, that has a slick texture, o r that stretches easi ly. It can feed incorrectly th rough the paper path ,[...]

Product not found Solution: If the product is not p roperly connected to t he computer, commun ication errors can occur. Make sure the USB cable is securel y connected to the product and the computer, as shown below . Cause: The US B cable was not plugg ed in properly . Communication te st failed Try the following sol utions to resolve th e issue. [...]

Solution 2: Connect the prod uct to the computer Solution: If the pro duct is not properly conn ected to the comp uter, communica tion errors can occur. Make sure the USB cable is securely connected to the pro duct and the computer, as shown below. Cause: The product was not connect ed to the comput er. Imprope r shutdown Solution: Press the On but[...]

Solution 2: Conn ect the product to th e computer Solution: If the product is not p roperly connected to t he computer, commun ication errors can occur. Make sure the USB cable is securel y connected to the product and the computer, as shown below . Cause: The product was not connected to the computer. Print cartridge mess ages The following is a l[...]

If you have install ed a refilled or remanuf actured cartridge , or a cartridge that has been used in anoth er product, the ink l evel indicator may be inaccu rate or unavailabl e. For HP product return and re cycling information , visit us at: www.hp.com/recycle . Cause: The indicated print cartri dges were estimated to be low on ink and mi ght ne[...]

If this di d not solve th e issue, try the next solutio n. Solution 3: Ma ke sure the print ca rriage can move fr eely Solution: Unplug the po wer cable if it is not alread y unplugged. Check to see if the print cartridge carriage w ill move freely from one side o f the printer to the other. D o not try to force it to move if it is hung up on so me[...]

5. Try to print from yo ur computer. If the product p rints when plugged directly into a power outlet while disconnect ed from any power strips or surge suppresso rs, the power strip or surge suppressor might not be al lowing suff icient volt age to reach the product. 6. If the produ ct cannot print and t he print carriage is still stalled, contact[...]

4. Remove the print cartridges and keep them aside carefully. 5. Close the print cartridge doo r. 6. Disconnect the power cord f rom the product and w ait for 60 seconds. 7. Reconnect the power cord t o the product. 8. Turn on the product by pressing the On button. 9. Open the print cart ridge door. The print ca rriage should move to the far right [...]

Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored paper l oaded in the inpu t tray when you align the print cartridges, the alignment f ails. Load unused plai n white letter o r A4 paper int o the input tray, a nd then try the align ment again. If t he alignment fails again, yo u might have a defective pr[...]

Solution 3: Chec k if print cartrid ges are fully i nserted Solution: Remove and then rein sert the print cartridges. Veri fy that they are full y inserted and locked in place. Cause: The contact s on the print cartri dge were not touching the contacts in the print carriag e. If this di d not solve th e issue, try the next solutio n. Solution 4: Al[...]

Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges a re installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off w hen you open the print cartridge door to access the prin t cartridges, it will not rel ease the cartridges f or changing. You might damag[...]

5. Reinsert the print cart ridge by sliding it forw ard into the slot on th e right. Then push the print cartridge forward until it clicks in to the socket. 6. Repeat steps 1 and 2 f or the tri-color print cart ridge on the left side. Cause: The indicat ed print cartridges were installed incorrectly. Non-HP cartridg es installed Solution: Follow th[...]

• Solution 3: Remove and reinsert the print cartridges • Solution 4: Co ntact HP support Solution 1: Insert the pr int cartridges Solution: One or bot h of the print cartridges i s missing. Remove and rein sert the print cartridges and verify that they are fully i nserted and locked in place. If the problem persists , clean the contacts of the [...]

Solution 3: Remov e and reinsert the pr int cartridges Solution: One or both of the print cartridges are not installed o r are installed incorrectly. Remove and re insert the print cartri dges and verify that th ey are fully inserted and lo cked in place. If the proble m persists, clean the copper-color ed contacts of the print cartridges. For more[...]

Print cartridges m issing or not de tected Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solv e the problem, conti nue trying the remaining solu tions until the issue is resolved. • Solution 1 : Reinsert the print cartri dges • Solution 2:[...]

4. Remove the black print cartrid ge from the slot on the rig ht. Do not touch the i nk nozzles or the co pper-colored contacts. Ch eck for possible damage to the copp er- colored contacts or ink nozzles. Make sure the clear plas tic tape has been remo ved. If it is st ill covering the ink nozzles, ge ntly remove the clea r plastic tape by usi ng t[...]

Make sure you have the following ma terials available: • Dry foam rubber swa bs, lint-free cloth, or any so ft material th at will not come apart or leave fibe rs. TIP: Coffee filters ar e lint-free and work we ll for cleaning print cartridges. • Distilled, fi ltered, or bottl ed water (tap water might contain co ntaminants tha t can damage the[...]

Solution 1: Check the pr int cartridge Solution: Check to make sure you are using th e correct print ca rtridges for your product. For a list of compatible print cartridge s, see the printed documentation th at came with the product . If you are using print cartridges that are not co mpatible with the product, replace the indicated print cartridges[...]

Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges a re installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off w hen you open the print cartridge door to access the prin t cartridges, it will not rel ease the cartridges f or changing. You might damag[...]

5. Reinsert the print cart ridge by sliding it forw ard into the slot on th e right. Then push the print cartridge forward until it clicks in to the socket. 6. Repeat steps 1 and 2 f or the tri-color print cart ridge on the left side. NOTE: If the print ca rtridges are installe d in the wrong slot s and you cannot remove them from the pro duct, con[...]

If the message does not indicate w hich cartridge is cau sing the probl em, follow these steps to determine which cartridge is the proble m cartridge. After you de termine which cartridge is the problem cartridge , continue with the first solu tion. To determin e which print cartrid ge is having the problem 1. Make sure the product is on. CAUTION: [...]

5. Close the print cartri dge door. 6. Check to see if the error ha s been resolved. • If the error has been resolve d, then there is a problem w ith the black print cartridge. • If the error has not been resolved, continue to the next step . 7. Open the print cartri dge door and reinsert the bl ack print cartridge by slidi ng it forward into t[...]

Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges a re installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off w hen you open the print cartridge door to access the prin t cartridges, it will not rel ease the cartridges f or changing. You might damag[...]

5. Reinsert the print cart ridge by sliding it forw ard into the slot on th e right. Then push the print cartridge forward until it clicks in to the socket. 6. Repeat steps 1 and 2 f or the tri-color print cart ridge on the left side. Cause: The indicat ed print cartridges were installed incorrectly. If this di d not solve th e issue, try the next [...]

NOTE: During ink-ba ckup mode, the product ca n only print jobs from the computer. You can not initiat e a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cart ridges were having a proble m. Previously used ge nuine HP cartridge i nstalled Solution: Check the pr int quality of the curr[...]

14 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Ja[...]

• Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availabilit y vary by product, country/region, and language. Before you call HP customer support Software programs from othe[...]

Phone support per iod One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer [...]

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, se e “ Pack the HP All-in-One” on page 225 . HP Korea customer support Chapter 14 224 HP warranty and support HP warranty and support[...]

Prepare the product for shipmen t If after contacting HP support or returning to t he point of p urchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridge s • The power cord, USB cable, and any other cable connected to the HP All-in-One ?[...]

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage c aused by improper packaging and/or improper transportation is not covered under the w arranty. 2. Place the return shipping l abel on the outside of the box. 3. Include the following items in the box: • A complete description of s[...]

15 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed do cumentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship progr[...]

Type Paper weigh t Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the ty pe of paper and the amount of ink you are using. HP recommends emptying the output tra y frequently. * NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Up to 12[...]

remove using common tools. High priority parts hav e b een designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Envir onment Web site at: www.hp.com/hpinfo/globalcitiz enship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material saf[...]

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov Chapter 15 230 Technical information Technical information[...]

Disposal of waste equipmen t by users in private househo lds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its pack aging indicates that this product mu st not be disposed of with y our other household wa ste. Instead , it is your re sponsibility to dispose o[...]

Regulatory no tices The HP All-in-One meets product requirements from regulatory agencies in your co untry/region. This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement fo r users in Japan • Notice to users in Japan about the p[...]

FCC statemen t FCC sta tement The Unit ed State s F ederal C ommunications Co mmission (in 4 7 CFR 1 5 . 1 05) has s pec ifi ed that the follo wing notice be br ought to the attention of us ers of this pr oduct. This equipmen t has been tested and f ound to comply w ith the limits for a C lass B di gital dev ice, pur suant to P art 1 5 of the FCC R[...]

Notice to users in Japa n about the power cord Noise emission statement for Ger many Geräusc hemission LpA < 7 0 dB am Arbe itsplatz im Normalbetr ieb nach DIN 4 5 6 3 5 T . 1 9 Toxic and ha zardous substance ta ble Declarat ion of conformi ty (European Econ omic Area) The Declaration of Conformity in this documen t complies with ISO/IEC 17050-[...]

HP Photosmart C4400 Al l-in-One series declarati on of conformity Regulatory notices 235 Technical information[...]

Chapter 15 236 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 227 13 x 18 cm photo paper load 20 2 pages on 1, print 42 4 pages on 1, print 42 4 x 6 inch (10 x 15 cm) borderless photos print 36 5 x 7 inch photo paper, load 20 A A4 paper, load 20 addresses, print 45 after the support period 223 align print cartridges 78 alignment failed 203 print car[...]

file invalid name 187 supported formats 187 unreadable 186 unsupported formats 187 firmware revision mismatch 150 fit to page 60 fit to page fails 136 G glass clean 67 greeting cards, load 25 H HP JetDirect 13 HP Photosmart Share send images 54 I images edit scanned 65 scan 63 improper shutdown 198 ink drying time 192 low 128, 199 sprays inside HP [...]

photo paper load 20 specifications 227 photos borderless 52 e-mail 54 edit 53 edit scanned 65 ink sprays 129 missing 187 photo print cartridge 75 print bor derless 36 print from DPOF file 52 print on photo paper 37 send using HP Photosmart Share 54 share 54 poor fax printout quality 102 poor printout quality 99 portrait orientation 32 posters 46 pr[...]

photos 63, 64 scan specifications 228 stop 66 text appears as dotted lines 141 text format incorrect 141 text incorrect 142 troubleshooting 139 scan button 6 scan glass clean 67 self-test report 69 set print options 30, 34 settings menu 7 ship your product 225 smeared ink 99 software application, print from 29 software installation reinstall 96 uni[...]