HP C4200 инструкция обслуживания

HP Photo smar t C4 200 A ll-in- One s er i es W indo w s Help[...]

HP Photosmart C4200 All-in-One series[...]

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Contents 1 HP Photosmart C4 200 All-in-One seri es Help ................... .............................. .......................5 2 HP All-in-On e overview The HP All-in-One at a glance............ ....................................... ..................................... ............7 Control panel buttons.....................................[...]

Perform special print jobs.... .................................................................... .. ....................... .... ....35 Print a borderless image..... ......................... .............................. ........................ .................36 Print a photo on photo paper ....................................... ..........[...]

Work with print cartridges..... ................................................... ............................................. .... 65 Handle the print cartridges................................ ................................................ .................66 Check the estimated ink levels............................... .... ................[...]

HP Quick Exchange Service (Japan).................................................................................. ...139 Call HP Korea customer support....................................... .....................................................140 Prepare the HP All-in-One for shipment..............................................................[...]

1 HP Photosmart C4200 All-in- One series Help For informati on about the HP All-in-One, se e: •“ HP All-in-One overview” on page 7 •“ Find more information” on page 11 •“ How do I?” on page 13 •“ Connection information” on page 15 •“ Load origin als and load paper” on pa ge 17 •“ Print from your comput er” on pag[...]

Chapter 1 6 HP Photosmart C4200 All-in-One series Help HP Photosmart C4200 All-in- One series Help[...]

2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One func tions directly from the control panel, witho ut turning on your computer. This section co ntains the following topi cs: • The HP All-i n-On[...]

Label Description 11 Rear USB port 12 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off[...]

Label Icon Name and Desc ription 5 Cancel button: Stops a task (suc h as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a me mory card is inserted, this button advances to the next photo on the memor y card when pressed. 7 Start Copy Black button: Star ts a black-and-white copy. In certain s[...]

Chapter 2 10 HP All-in-One overview HP All-in-One overview[...]

3 Find more information You can access a variety of re sources, both printed and on screen, that provide information about setting up and using the HP All-in-One . Setup Guide The Setup Guid e provides instructions for setting up the HP All- in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have prob[...]

Chapter 3 12 Find more information Find more informat ion[...]

4 How do I? This section cont ains links to commonly performed ta sks, such as sharing and print ing photos and o ptimizing your print jobs. •“ How do I make a bo rderless copy of a photo?” on pag e 56 •“ How do I print borderless photo s on 10 x 15 cm (4 x 6 inch) paper?” on p age 36 •“ How do I get the best pri nt quality?” on p[...]

Chapter 4 14 How do I? How do I?[...]

5 Connection information The HP All-in-On e comes equipped with a USB port so you can connect di rectly to a computer usi ng a USB cable. You can also share the device over an existing home network. This section co ntains the following topi cs: • Supported conne ction types • Use printer sharing Supported connection types The follow ing table c[...]

Chapter 5 16 Connection information Connection info rmation[...]

6 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-in-On e, including letter or A4 paper, pho to paper, t ransparencies, envelopes, and HP CD /DVD tattoo labels. By default, th e HP All-in-One is set to detect the size and type of paper you l oad in the input tray automati cally and then adjust its s[...]

Choose papers for printing and copying You can use di fferent types an d sizes of paper in the HP All -in-One. Review the following recommenda tions to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automaticall y detect the paper type and size. If you use other types of pape r, change the paper ty[...]

HP Premium In kjet Transparency Film and HP Pr emium Plus Inkjet Tr ansparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkj et Transparency Film make your color present ations vivid and even more impressive. This film is easy to use and handle and dries quickly witho ut smudging. HP Premiu m Inkjet Paper HP Premium In kjet Pape[...]

HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Car ds HP Photo Greeting Cards, Glossy or Matte, HP Premiu m Photo Cards, and HP Note Cards enable you to make your own greeting cards. HP Brochu re & Flyer Pa per HP Brochure & Flyer Paper (Gloss or Matt e) is glossy-coated or matte-coated on both sides for two-side d use. They a[...]

• Iron-On Trans fers. • Greeting ca rd paper. • HP CD/DVD tattoo labels. Load paper This section describes th e procedure for loading differen t types and sizes of pape r into the HP All-in -One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sen s or can determine whether the paper is Letter, A4, or[...]

To loa d full-size pa per 1. Slide the paper-w idth guide to its outermost position. NOTE: If you are using letter or A4 paper or smal ler, make sure the tray extender is open all t he way. 2. Tap a stack of pape r on a fla t surface to align the edges, and then check the paper for the fo llowing: • Make sure it is f ree of rips, dust, wrinkle s [...]

3. Insert the stack of pap er into the input tray with th e short edge forward and the prin t side down. Slide th e stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into th e input tray. If the HP All-in -One is servicing the print cartridges or otherwis e engaged in a task, the[...]

To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray 1. Remove all pa per from the input t ray. 2. Insert the stack of photo paper into the far-ri ght side of the input tray with the short edge forwa rd and the print side down. Sl ide the stack of photo pape r forward until it stops. If the p hoto paper you are using has pe rforated tabs,[...]

To load index card s in the input tray 1. Remove all paper f rom the input tray. 2. Insert the stack of cards, prin t side down, into t he far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-w idth guide inward against the st ack of cards until it stops. Do not ove rload the input tray; ma ke sure t[...]

3. Slide the pa per-width guide inward again st the stack of enve lopes until it stops. Do not ov erload the input tray; ma ke sure the stack of envel opes fits within the i nput tray and is no t higher than the top of the p aper-width guide. Related topics “ Print a group of addresses on labels or en velopes” on page 44 Load other ty pes of pa[...]

HP CD/DVD Tattoo labels ▲ Place one sheet of CD/ DVD tattoo paper in th e input tray with the pr int side down; slide the CD/ D VD tatt oo paper forward until it stops. NOTE: When you use CD/DVD tattoo lab els, leave the tray extende r closed. Related topics •“ Choose pa pers for printing and copying” on page 18 •“ Set the paper type fo[...]

Chapter 6 28 Load originals and load paper Load originals a nd load paper[...]

7 Print from your computer The HP All-i n-One can be used with any soft ware application tha t allows printing. You can print a range of p rojects, such as borderl ess images, newsletters, gree ting cards, iron-on transfers, and post ers. This section co ntains the following topi cs: • Print from a soft w are application • Make the HP All-in-On[...]

Make the HP All-in-One the default printer You can set the HP All-i n-One as the default printer to use from all softwa re applications. This means t hat the HP All-in-One is automat ically selected in the printer list w hen you select Print from the Fi le menu in a software a pplication. The de fault printer is also printed to auto matically wh en[...]

5. Click the Features tab. 6. In the Resi zing Options area, click the appropri ate paper size from the Size list. The followin g table lists the suggested paper size set tings for the different typ es of paper you can load in the input tray. Make sure to loo k at the long list of choices in the Size list to see if a defin ed paper size already exi[...]

View the prin t resolution The printer sof tware displays the print resolution in d ots per inch (dpi). Th e dpi varies according to th e paper type and print qua lity that you select in the printer software. To view the print resolution 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click [...]

To change the p age orientation 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your software appli cation, click Print . 3. Make sure the HP All -in-One is the selected printer. 4. Click the butt on that opens the Properti es dialog box. Depending on your softw are application, this button m ight be called Pro perties[...]

To preview y our print job 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the HP All-in-One is the selected printer. 4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Option[...]

Create pr inting shortcuts In additio n to the printing shortcuts that are availa ble in the Printing Short cuts list, you can create your own printing shortc uts. If you frequentl y print on transparency film, f o r example, you can create a printing sh ortcut by selecting the Pre sentation Printing shortcut, changing the p aper type to HP Pre miu[...]

• Print using Maximum dpi • Print on both sides o f the page • Print a multiple -page document as a booklet • Print multip le pages on a single sheet • Print a multiple -page document in rever se order • Reverse an image for iron -on transfers • Print on transparencies • Print a group of addresses on labels o r envelopes • Print a[...]

To print a photo on photo pape r 1. Remove all pap er from the input tra y, and then load the p hoto paper print side down. 2. On the F ile menu in your software appli cation, click Print . 3. Make sure the HP All -in-One is the selected printer. 4. Click the butt on that opens the Properti es dialog box. Depending on your softw are application, th[...]

6. In the Paper Type drop-down list, click More , and then select HP CD/ DVD tattoo paper from the l ist. 7. Click OK , and then click Print or OK in the Pr int dialog box. Print using Maximum dpi Use Maximum dpi mode to print high-qu ality, sharp images. To get the mo st benefit from Maximum dpi mode, use it t o print high-quality ima ges such as [...]

4. Click the butt on that opens the Properti es dialog box. Depending on your softw are application, this button m ight be called Pro perties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Paper savi ng options area, select Manual from the Two-sid ed printing dr op- down list. 7. For binding, do one of [...]

Print a multiple-p age document as a booklet The HP All-in-O ne allows you to print your documen t as a small booklet, which you can fold and th en staple together. For best results, design your d ocument to fit on a multiple of four p ages, such as an 8, 12, or 16-page prog ram for a child's school play or for a w edding. To prin t a multip l[...]

10. Follow the instructions that appear on your screen for rel oading the paper to print on the second side, and then click Contin ue . 11. When the entire do cument has finished printing, fold the stack of paper in hal f, so that the first page is on top, then staple the d ocument along the crease. TIP: For best result s, use a saddle stapler, or [...]

7. If you want a border to appear around each pag e image printed o n the sheet of paper, select the Print p age borde rs check box. 8. In the Page order list, cl ick an appropriate page o rder option. The sample o utput graphic is numb ered to show how the pages will be ordered if you select each option. 9. Click OK , and then click Print or OK in[...]

6. In the Layou t Options area, select Front to Back in the Page Order option. NOTE: If you set your document to prin t on bot h sides of the page, the Front to back optio n is not available. Your docum ent will automatica lly print in the correct order. 7. Click OK , and then click Print or OK in the Print dialog box. When you are printing mu ltip[...]

6. In the Pa per Type drop-down list, click More , and then sele ct the appropriate paper type. TIP: If you want t o make notations on t he back of the tr ansparencies and erase them later w ithout scratching the original, cl ick the Advanced tab, and select the Mi rror Image check box. 7. In the Resizing Options area, click a n appr opriate size i[...]

Print a poster You can create a poster by pri nting a document on multiple pa ges. The HP All-in-One prints dotte d lines on some pages to i ndicate where to trim the pages befo re taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your software appli cation, click Print . 3. Make s[...]

To print a We b page 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your Web bro wser, click Print . The Print d ialog box appears. 3. Make sure the HP All-in-One is the selected printer. 4. If your Web browse r supports it, select the items on t he Web page that you want to include in t he printout. For example, in I[...]

3. Double-click the HP All-in-One icon. TIP: You can also double-click the printe r icon in the Window s taskbar. 4. Select the prin t job you want to cancel. 5. On the Document menu, click Can cel Printing or Cancel , or press the Dele te key on your keyboard. It can take a few moment s for printing to be cancelled. Stop a print job 47 Print[...]

Chapter 7 48 Print from your computer Print[...]

8 Use the photo features The HP All-i n-One is equipped with memory card slots which enable yo u to insert a memory card and b egin printing photos from your digital camera without uploa ding your photos to a comp uter first. Additionally, if th e HP All-in-One is connected to a computer with a USB cable, you ca n also transfer your photos to the c[...]

This secti on contains the fo llowing topic s: • Print photos • Save photo s to your computer • Edit photos us ing your computer • Share photos wi th friends and relatives Print photos The HP All- in-One enables you to print o ne borderless or borde red photo per page directly from your memory card, withou t first having to transfer the fil[...]

6. Press the Copi es button until the number of copies you wan t to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling th rough the photos on your memory card. When yo u see a photo you want to print, you can press the Prin t button to add that pho to to the print queue . Print enla[...]

Print photos from the HP Photosmart Software You can use the HP Photosmart Software installed on your co mputer to transfer photos from a memo ry card to yo ur computer’s hard drive for ad vanced photo editi ng, sharing photos onli ne, and printing from you r computer. Before transferring ph otos to your computer, you need to remove the memory ca[...]

To edit ph otos 1. Insert a memory card into the appropria te slot on the HP All- in-One. The software ope ns on your computer. 2. Click View , and then fo llow the onscreen prompts to tr ansfer your photos to the computer fo r viewing and editing . Share photos with fr iends and relatives You can use the HP Photo s mart Softw are installed on your[...]

Chapter 8 54 Use the photo features Photos[...]

9 Use the copy features The HP All-in -One allows you to prod uce high-qual ity color and black- and-white copi es on plain or phot o paper. You can enlarge o r redu ce the size of an or iginal to fit a specif ic paper size, adju st the copy quality, and make high-quality cop ies of photos, in cluding borderless copies. This section co ntains the f[...]

Make multiple copies of the same original You can set the number of copies from the control pan el of the HP All-in-One or from t he HP Photosma rt Software. This task e xplains h ow to set the n umber of co pies from th e control panel only. NOTE: For informat ion on initiating copi es from the software, see the software portion of the HP Photosma[...]

To make a bord erless copy of a p hoto from the control panel 1. Load photo paper in the in put tray. NOTE: The HP All-in-One a utomatically detects the type of paper you ar e using. If you do not use pho to paper, your copy will include a white border around on e or more edges. 2. Load your original pho to print side down on the right fro nt corne[...]

Stop copying To stop c opying ▲ Press Cancel on the control panel. Chapter 9 58 Use the copy features Use the copy featu res[...]

10 Use the scan features Scanning is the proce ss of converting text and pict ures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text docume nts) on the HP All- in-One. You can use the sca nning features of the HP All -in-One to do the fol lowing: • Scan text from an article i nto your w[...]

To scan to a compute r 1. Load your original print side down on the right front corner of the glass. 2. Ensure that th ere are no memory cards in serted in the memory card slots on the HP All-in-On e. 3. Press Scan . A preview image of t he scan appears on your computer, where you can edit it . Any edits that you make apply to the current scan ses [...]

Stop scanning To stop scanni ng ▲ Press Cancel on the control panel. Related topics “ Control pa nel buttons” on page 8 Stop scanning 61 Scan[...]

Chapter 10 62 Use the scan features Scan[...]

11 Maintain the HP All-in-One The HP All- in-One requi res little mainte nance. Sometimes yo u might want to clea n the glass and lid backing to remove surface dust and ensure t hat your copies and scans remain clear. You w ill also need to replace, align, or clean your print cartridges from time to time. Thi s section p r ovid es instructions for [...]

Clean the lid backing Minor debris can accumula te on the white document backin g located underneath the l id of the HP All-in -One. To clean the lid b acking 1. Turn off the HP All-in-O ne, unplug the power cord, and raise the lid. 2. Clean the w hite document backing w ith a soft cloth or sponge slight ly moistened with a mild so ap and warm wate[...]

To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the input t ray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repo r t, which might indicate the source of the printing problem. A sample of the ink test area of the report is show n below. 3. M[...]

This secti on contains the fo llowing topic s: • Handle the print cartridges • Check the estimated ink levels • Replace the print cartri dges • Use a photo print cartridge • Use the pr int cartridge prot ector • Align the print cartridge s • Clean the print ca rtridges • Clean the print cartridge cont acts • Clean the area around [...]

Check the e stimated ink levels You can easily check the in k supply level to determine how soo n you might need to replace a print cartrid ge. The ink supply level sho ws an estimate of the a mount of ink remaining in the print cartridges. TIP: You can al so print a self-test report to see if your print cartridges might need to be replac ed. NOTE:[...]

To replace the pr int cartridges 1. Make sure th e HP All-in-On e is on. CAUTION: If the HP All -in-One is off when yo u open the print cartridge do or to access the print cart ridges, the HP All-in-One will not release the cartridges for changing. You mig ht damage the HP All-in-One if t he print cartridges are no t docked sa fely when yo u try to[...]

7. Remove the new print cartridge from its packaging an d, being careful to tou ch only the black plast ic, gently remove the plastic tape b y using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozz[...]

9. Close the p r int cart ridge door. If you instal led a new print cartridge, t he HP All-in-One prints a print cartridge alignm ent page. 10. When prompted, ensure pla in white paper is loaded in the input tray, th en press the button next to OK . NOTE: If you have colored paper lo aded in the input tray when you ali gn the print cartridges, the [...]

One came with a print cartridg e protector, you can use an airtig ht plastic contai ner to protect your pri nt cartridge. NOTE: If you use a plasti c container, make sure the ink noz zles on the print cartridge do not touch th e plastic. The print cartridge prot ector is designed to keep a print cartrid ge secure and prevent it from drying out whe [...]

NOTE: If you remove an d reinstall the same print cartridge, t he HP All-in-One will not prompt you to alig n the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do n ot need to realign the prin t cartridges. To align newl y installed print cartridges 1. When prompte d, ensure plain whi te letter [...]

To clean the print cartridg es from the HP Ph otosmart Softwa re 1. Load lette r, A4, or legal unused plain w hite paper into the in put tray. 2. In the HP Solution Center, click Settings , point to Print Settings , an d then click Printer Tool box . NOTE: You can also ope n the Printer Toolbox from t he Print Properties dialo g box. In the Print P[...]

3. Lightly press dow n on the print cartridg e to release it, and then pull it toward yo u out of the slot. NOTE: Do not remove both print cartridges at the sam e time. Remove an d clean each print cartrid ge one at a time. D o not leave a prin t cartridge outside the HP All- in-One for more than 30 minutes. 4. Inspect the print cartridge contacts [...]

NOTE: Clean the area around the ink nozzles only i f you continue to see streaks and smudges on your prin ted pages after you have already cl eaned the print cartridges by usi ng the software you installed with the HP All-in -One. Make sure you have the following materials available: • Dry foam rubber sw abs, lint-free cloth, o r any soft materia[...]

8. Repeat if nece ssary for the other print cart ridge. 9. Gently cl ose the print cartri dge door an d plug the powe r cord into the b ack of the HP All-in-On e. Related topics “ Clean the print cartri dges” on page 7 2 Remove ink from your sk in and clothing Follow these i n structions to remove ink from your skin and clothi ng: Surface Remed[...]

12 Shop for printing supplies You can order HP products, such as recommen ded types of paper and print cartridges, online from th e HP Web site. This section co ntains the following topi cs: • Order paper or ot her media • Order print cartridges • Order other supp lies Order paper or other media To order HP papers a nd other supplies, such as[...]

3. Click Print Ca rtridge Ordering Infor mation . The print cartridge reorder nu mbers appear. 4. Click Order O nline . HP sends detai led printer informati on, including model nu mber, serial number, and ink supply levels, to an authorized online resell er. The supplies you need are preselected; you can change quantitie s, add or remove items, and[...]

13 Troubleshooting This section co ntains the following topi cs: • Troubleshoot ing tips • Hardware set up troubleshooting • Software in stallation troublesh ooting • Print quality troubl eshooting • Print troub leshooting • Memory card troubleshoo ting • Copy tr oubleshooting • Scan troublesho oting • Errors Troubleshooting tips [...]

• Check the USB cable. If you are using an older cable, it might not be working properly. Try connectin g it to another product to see if th e USB cable works. If you experience problems, th e USB cable mi ght need to be re placed. Also verify that the cab le does not exceed 3 met ers (9.8 feet) in length. • Make sure your computer is USB ready[...]

• Do not reattach the pr otective tape once it has been removed from t he print cartridge. Reattaching t he plastic tape might damag e the print cartridge. Place t he print cartridge in the HP All-in-O ne immediately after removing th e plastic tape. If this is not possible, store it in a pri nt cartridge protecto r or airtight plastic container.[...]

• Do not combine dif ferent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Store printed p hotos under glass or in a st orage book to prevent bleed ing over time from high hu midity. Use HP Premium Plus p hoto paper for maxi mum performance. Clear paper jams If the HP[...]

2. Gently pul l the paper o ut of the rollers . CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers and wheels for torn pieces o f paper that m i ght b e remaining inside th e device. If you do not remove all th e pieces of paper fro m the HP All-in-One, more paper jams are li kely to occur. 3. Close the print [...]

2. Reinsert th e print cartridge by slidin g it forward into the slot. Then push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 f or the tri-color print cartridge on th e left side. 4. If the problem persist s , print a self-test report to determine if there is a problem with the print cartridges. This report p[...]

To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the input t ray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repo r t, which might indicate the source of the printing problem. A sample of the ink test area of the report is show n below. 3. M[...]

4. Click Clean the Print Car tridges . 5. Follow th e prompts until you are satisfied with the qual ity of the output, and t hen click Done . If copy or print qual ity still seems poor after you clean the pri nt cartridges, try cleaning the print cartridge contacts before re placing the affected pri nt cartridge. To clean the p rint cartridge conta[...]

To replace the print cartridges 1. Make sure the HP All -in-One is on. CAUTION: If the HP All-in-One is off when you open the prin t cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You mig ht damage the HP All-in-One if the print cartridges are not docked safely when you try t o remove [...]

7. Remove the n ew print cartridge from i ts packaging and, being careful to touch onl y the black plastic, gently re move the plastic tape by using the pink pull tab. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copp er-colored co ntacts or ink [...]

9. Close the print cartridge door. If you installed a new p r int ca rtridge, the HP All-in-One print s a print cartridge alignment page. 10. When promp ted, ensure plain white paper is l oaded in the input tray, the n press the button next to OK . NOTE: If you have colored paper loa ded in the input tray when you alig n the print cartridges, the a[...]

4. Turn off the HP All -in-One, wait one mi nute, then restart it. 5. Reinstall th e HP All-in-One software. CAUTION: Do not co nnect the USB cab le to the comp uter until prom pted by the software installation screen. This secti on contains the fo llowing topic s: • The HP All- in-One will not turn on • I connecte d the USB cable, but I am hav[...]

Cause: You pressed the On button too quickly. Solution: The HP All-in-O ne might not respond if you pre ss the On bu tton too quickly. Press the On button once. It might t ake a few minutes for the HP All-in -One to turn on. If you press the On button again during th is time, you might turn the device off. CAUTION: If the HP All-in-One still does n[...]

This secti on contains the fo llowing topic s: • When I insert the C D-ROM into my computer’s CD -ROM drive, nothing happens • The minimum system checks screen appears • A red X appears on the U SB connect prompt • I received a messag e that an un known error has occurred • Some of the but tons are missing in the HP Solut ion Center •[...]

Solution: To retry the plug and pl ay 1. Verify that the control panel overla y is firmly attached, u nplug the HP All-i n-One power cord, an d then plug it in again. 2. Verify that the USB cab le and power cord are plugged in. 3. Click Retry to retry the plug and pla y setup. If thi s does not w ork, continue to the next step. 4. Verify that the U[...]

For more information, see: “ Uninstall and re install the software” on page 94 Some of the buttons are missing in th e HP Solution Center Cause: The installation might n ot be complete. Solution: If the appropriate butto ns for your device (such as Make Copies ) do not appear, yo ur installation migh t not be complete, and you might ne ed to un[...]

To uninstall fr om a Windows computer, method 1 1. Disconnec t the HP All-in-One from your computer. Do no t connect the HP All-in-One to your computer un til after you have reinstall ed the software. 2. On the Wind ows taskbar, click Start , Programs or All Pr ograms , HP , Photosmart C4200 All -in-One series , Uninstal l . 3. Follow the onscre en[...]

1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM dri ve and then start the Setup pr ogram. 2. Disconnect th e HP All-in-One from your computer. 3. Select Uninst all and fo llow the onscreen di rections. 4. Restart your computer. NOTE: It is important that you disconn ect the HP All-in-On e before restarting your computer. Do not con[...]

• The printout has a horizontal band of dist ortion near the bottom of the page • Colors run into ea ch other on the printout • Printouts or copi es have horizontal stre aks or lines • Printouts or copi es are faded or have du ll colors • Printouts or copies seem blurry or f u zzy • Printouts or copies h ave vertical streaks • Printou[...]

paper. If you a re printing on other types of paper, such as labels or transparencie s, check that you have select ed the correct paper type in the H P Photosmart software. For more information, see: •“ Set the paper ty pe for printing” on page 31 •“ Load ful l-size paper” on page 21 Cause: The copy or print quali ty setting on the HP A[...]

Colors run into each other on the printout Cause: The p rint or copy quality set ting is set too high for the type o f paper loaded in the HP All -in-One. Solution: Check the quali ty setting. Use a lower quali ty setting to decrease the amount of in k used f or printing or copying. For more information, see: •“ Change the print speed or qualit[...]

Solution: Make su re you have paper lo aded correctly. For more information, see: “ Load pap er” on page 21 Cause: The copy or print quali ty type setting on the HP Al l-in-One is set too low. Solution: Ch eck the quality setting. Use a higher quality setting to increase the amount of i nk used for printing. For more information, see: •“ Ch[...]

For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 83 . Cause: The pri nt quality setting on the HP All -in-One is set too low. Solution: Check the quality sett ing. Use a higher quality sett ing to increase the amount of in k used f or printing. Cause: The pa per type is not suitabl e for the HP All-in-One.[...]

Solution: If t he paper you are using is too fib rous, the ink applied by the H P All-in- One might not fully cove r the surface of the paper. Use HP Premi um Papers or any other paper type th at is appropriate for the HP All -in-One. For more information, see: “ Informatio n on paper” on page 81 Cause: The print paper type sett ing is incorrec[...]

Cause: More th an one type of paper is loa ded in the input tray. Solution: Load only one type of pap er at a time. Paper is no t picked up from the input tray Cause: There i s not enough paper in the in put tray. Solution: If the HP All-in -One is out of paper or there are on ly a few sheets remaining, lo ad more paper in the input tray. If there [...]

Cause: The wrong type of enve lope is loaded. Solution: Do not use shiny or embossed enve lopes or envelopes that have cla sps or windows. Borderless pr inting produces unexpected res ults Cause: Printing a borderless image from a non-HP softwa re application produces unexpected results. Solution: Tr y printing th e image from the photo imag ing so[...]

Solution: Turn the HP All -in-One off, remove any obj ects that are blocking the print carriage (i ncluding any pa cking material s), and then turn the HP All-in-O ne on again. Cause: The com puter is not communicat ing with the HP All-in -One. Solution: If the HP All-in-One is not properly connect ed to the compute r, communicat ion errors can occ[...]

Solution: The printer drive r status might have changed to ei ther offline or stop printing . To check the p rinter driver status 1. In the HP Solutio n Center, click the device tab. 2. Click Settings . 3. Click Status . If the status is offline or stop printing , change the status to ready . Cause: A deleted print job is still in the queue. Soluti[...]

Some documents ta ke a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your comput er to see if there are any messages. Cause: The HP All-in-One is not the sel ected printer. Solution: Make sure th e HP All-in-On e is th e selected printer in your soft ware application. TIP: You can [...]

Solution: Turn t he HP All-in-One off, remove any ob jects that are blocking the print carriage (includin g any packing materials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of pape r. Solution: Loa d paper in the input tray. For more information, see: “ Load full-size pap er” on page 21 The pages in my document [...]

Solution: Remove the sta ck of paper from the i nput tray, reload th e paper, and then slide the pap er width guide inward until i t stops at the edge of th e paper. For more information, see: “ Load pape r” on page 21 Cause: A stack of e nvelopes is loaded incorre ctly. Solution: Remove all pa per from the input tray. Lo ad a stack of envelope[...]

Solution: Make sure the layou t of the document you are t rying to print fits on a pa per size supported by the HP All-in-One. To previ ew the print layout 1. Load the correct pap er size into th e input tray. 2. Preview your pr int job before sending it to the HP All-in-One. 3. Check the graphics in the document to make sure that the current size [...]

Solution: If the HP All-in-One has only a few sheets remaining , load more pap er in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of pape r against a flat surface, and reload th e paper into the input t ray. For more information, see: “ Load ful l-size paper” on page 21 Cause: The pro tective pl[...]

Memory card troubleshooting Use this sectio n to solve these memory card prob lems: • My memory ca rd no longe r works in my di gital camera • The HP All-in-O ne does not read the memory card • The Photo lig ht next to the memory ca rd slots is blinking • The photos on the m emory card do not transf er to my computer My memory card no longe[...]

Solution: Check the c omputer screen for an error message tell ing you that the images on the memory card are corrup ted. If the file system on the card is corrupt, reformat the me mory card in your digital camera. CAUTION: Reformatting the memory card w ill delete any photos stored on the card. If you have previo usly transferred the photos from y[...]

Solution: Turn the HP All-i n-One on. Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP All-in-One is not properly con nected to the computer. Solution: Check th e connection from the HP All-in-One to your computer. Verify that the US B cable is securely plugged into the USB port on the back of th e HP All- in-One. Ma[...]

the HP All-in-O ne and plugged into a power outl et. Press the On button to turn on the HP All-in-One . Cause: The ori ginal is placed incorrectly on th e glass. Solution: Load the origina l print side down on the right f ront corner of the glass as shown bel ow. Cause: The H P All-in-One might be busy copying o r printing. Solution: Check the On b[...]

Solution: Load th e original print side down on t he right front corner of the glass as shown below. Resize to Fit is not work ing as expected Cause: You are trying to increase the size of an origin al that is too small. Solution: Resize to Fit can o nly enlarge the original up to the maximum percentag e allowed by your mo del. For example, 200% mi[...]

Solution: Load the origina l print side down on the right f ront corner of the glass as shown below. To copy a photo, position the pho to on the glass so that t he long edge of the phot o is along the front ed ge of the glass. Cause: Debris might be stuck on the glass or on the back of the documen t lid. The HP All-in-O ne interprets anythi ng it d[...]

The printout is b lank Cause: The original is pla ced incorrectly on the glass. Solution: Load th e original print side down on t he right front corner of the glass as shown below. Cause: The print cartridges nee d to be cleaned or might be out of in k. Solution: Check the estimated ink levels remain ing in the print cartridges. If the print cartri[...]

Solution: Use photo pa per to make bord erless copies. Scan troubleshooting Use this section to solve these scan problem s: • Scan halts • Scan fails • Scan fails because of insu fficient computer memo ry • Scanned imag e is blank • Scanned imag e is incorrectly cropped • Scanned imag e has incorrect page layou t • Scanned image show [...]

NOTE: To check to see whether t he software is running, right-cli ck on the HP Digital Imagi ng Monitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Disp lay Status . Scan fail s because of insuffic ient compu ter memory Cause: Too many applicatio ns are running on your com puter. Solut[...]

Solution: Turn off autocropping in the softwa re to reta in the page la yout. Scanned image shows dotted lines inste ad of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not reco gnize color text. The T ext image type scans at 300 x 300 dpi, in b lack and whit e. If you are scann ing an original tha[...]

See the documentat ion that came with Readiris, or whichever OCR software you use, for informati on on how to select the OCR language . The scan feature does not work Cause: There are several reasons wh y a scan does not occur: • The computer is turned off. • The HP All-in-O ne is not properly connected to the co mputer with a USB cable. • Th[...]

Mechanism error Cause: The H P All-in-One has a paper jam . Solution: Clear the paper jam . For more information, see: “ Clear paper jam s” on page 82 Cause: The print carriage is bl ocked. Solution: Lower the prin t cartridge door to access the p rint carriage area. Remove any objects tha t are blocking the print carriage, including any packi [...]

• File n ot found • File format not supported • Invalid f ile name • Supported file t ypes for the HP All-in-One • File corrupted Error re ading or writing the file Cause: The HP All-in-One softw are could not open or save the file. Solution: Ch eck to see if yo u have the right folder an d file name. Unreadable files. NN files c ould not[...]

Solution: Open the fi le in another applicatio n, and save it in a format tha t the HP Phot osmart software re cognizes. For more information, see: “ Supported file typ es for the H P All-in-One” on page 125 Invalid fil e name Cause: The fi le name you entered is in valid. Solution: Make sure that you are no t using any invalid symbols in the f[...]

• Card is not fully in serted • Card is damag ed Cannot crop Cause: The computer does not have enough memory. Solution: Close all unnecessary applications. (This includes applicati ons that run in the background, such as screensavers and virus checkers). Try restarting your computer to clear the memory. You might need to purchase more RA M. Ref[...]

Out of disk space Cause: There i s not enough available mem ory on your comput er to perform the task. Solution: Close some ap plications and try the t ask again. Card acc ess error Cause: There a re two or more memory ca rds inserted into the HP All-in-One at the same time. Solution: Remove all bu t one memory card. The HP All-in-One reads the rem[...]

Solution: Make su re you fully insert the me mory card into the appropriate slot on the HP All-i n -One. If the memory card is not inserted properly, the HP All-i n-One will not respond and the green Phot o light (near the memory card slots) w ill blink rapidly. After the me mory card has been inserted properly , the Photo light wi ll blink green f[...]

Paper o rientation error Cause: Paper in the in put tray is in la ndscape orientati on. Solution: Insert paper in to the input tray with th e short edge forward and t he prin t side down. Slide the paper forward until it st ops. Cannot l oad paper from input tray Cause: There i s not enough paper in the in put tray. Solution: If the HP All-in -One [...]

Cause: The print carriage is blocked. Solution: Open t he print cartridge door to access the print carriage area. Remove any objects th at are blocking the print carriage, includi ng any packin g materials. Turn the HP All-in-One of f and then turn it on again. Paper mismatc h Cause: The print setting for the p rint job does not match th e paper ty[...]

Solution: If the HP All-in-One is not properly connect ed to the compute r, communicat ion errors can occu r. Make sure the USB cable is sec urely connected to the HP All-in-On e and the computer, as show n below. For more information, see: “ Communicat ion problems over a USB connection” on page 79 Communication test failed Cause: The HP All-i[...]

For more information, see: “ Communicat ion problems over a USB connect ion” on page 79 Improp er shutd own Cause: The last time the HP All-in-One w as used, it was not turned off properl y. If the HP All-in-O ne is turned off by turning off the switch on a power strip or by using a wall sw itch, the device can be d amaged. Solution: Press the [...]

Print cartridge me ssages The followin g is a list of print cartridge er ror messages: • Low on ink • Need alignme nt or alignment f ailed • Print cartridge is missing, in correc tly installed, or not intend ed for your device • Wrong pen in sl ot Low on ink Cause: At least one of the pri nt cartridges is estimated to be lo w on ink and mig[...]

covering the in k nozzles, carefully remove the tape from the print cartridges. Do not touch the in k nozzles or the co pper-colored contacts. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape Reinsert the pri nt cartridges and verify that they are fully inserted and locked in[...]

To find support and wa rranty information, go t o the HP Web site at www.hp.com/ support . If prompted, choose your count ry/region, and then click Contact HP for information on cal ling for techni cal support. For more information, see: “ Align the pr int cartridges” on page 71 Print ca rtridge is missing, in correctly installed , or not inten[...]

Solution: One or bot h of the print cartridges are not in stalled or are installed incorrectly. Remove and reinsert the print cartridges and verify that th ey are fully inserted and locked in place. If the problem persists, clean the coppe r-colored contacts of the print cartridges. For more information on print cartridges, see “ Trou bleshoot pr[...]

14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • Call HP Korea customer supp ort ?[...]

If you need to contact HP support, do the following before you call: 1. Make sure that: a . The HP All-in-One is plugged in and turned on. b . The specified print cartridges are installed correctly. c . The recommended paper is properly loade d in the input tray. 2. Reset the HP All-in-One: a . Turn off the HP All-in-One by pressing the On button. [...]

• Messages that appear when the situation o ccurs • Answers to these questions: • Has this situation happened before? • Can you re-create it? • Did you add any new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situat ion (such as a thund erstorm, HP All-in-One [...]

Call HP Korea customer support Prepare the HP All-in-One for shipmen t If after contacting HP Customer Support or retur n ing to the point of purch ase you are requested to send the HP All-in-One in for service , make sure you remove and keep the following items before returning your device: • The print cartridges • The power cord, USB cable, a[...]

To pack the HP All-in-One 1. If available, pack the HP All-in-One for shipment by using the original pa cking materials or the packaging materials that came with your exchang e device. If you do not have the original packaging ma terials, please use other adequate packaging materials. Shipping damage caused by improp er packaging and/or improper tr[...]

Chapter 14 142 HP warranty and support HP warranty and suppo rt[...]

15 Technical information Environmental standards and international reg ulatory information for the HP All-in -One are provided in this section. This section contains the following topics: • Environmental product stewardship progr am • Regulatory notices Environmental product steward ship program Hewlett-Packard is committed to providing qua lit[...]

Energy consumption This product is designed to reduce power c onsumption and save natural resources without compromising product performance. It has been d esi gned to reduce total energ y consumption both during operation and when the device is not active . Specific information on power consumption may be found in the product specifications. Chapt[...]

Disposal of Wast e Equipme nt by Users in Private Househol ds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of y wa[...]

Regulato ry notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Austr alia • Notice to users in Kore a • VCCI (Class B) compliance statement for users in Japan • Noti[...]

Notice to use rs in Korea VCCI (Class B) compl iance statement for users in Japa n Notice to users in Ja pan about power cord Geräusch emission Declaration of confo rmity (European Economic Area) The Declaration of Conformity in this documen t complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and addr es[...]

HP Photosmart C4200 All-i n-One series declaration of c onformity Chapter 15 148 Technical infor mation Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper load 23 2 pages on 1, print 41 4 pages on 1, print 41 4 x 6 inch (10 x 15 cm) borderless photos print 36 4 x 6 inch photo paper, load 23 A A4 paper, load 21 addresses, print 44 after the support period 139 align print cartridges 71 alignment failed 133 print cartridges 133 B best copy quality 55 blank c[...]

fit to page 57 fit to page fails 116 G glass clean 63 greeting cards, load 26 H HP JetDirect 15 HP Photosmart Share send images 53 HP Solution Center, missing icons 94 I images edit scanned 60 scan 59 improper shutdown 132 ink drying time 129 low 110, 133 sprays inside HP All-in- One 111 ink cartridges. See print cartridges ink levels, check 67 ink[...]

print 2 or 4 pages on 1 41 addresses 44 blank printout 110 booklet 40 borderless fails 104 borderless photos 36 both sides of page 38 cancel job 46 cd/dvd labels 37 correct order 42 distorted printout 98 envelopes 44 envelopes print incorrectly 103 faded 100 from computer 29 from software application 29 iron-on transfers 43 labels 44 margins incorr[...]

speed copy 55 print 32 start black 9 start color 9 stop copy 58 print job 46 scan 61 support process 137 T T-shirt transfers. See iron-on transfers telephone numbers, customer support 137 text cut off 109 dotted lines on scan 121 incorrect format on scan 121 incorrect or missing on scan 121 jagged 98 meaningless characters 106 not filled in 97 smoo[...]