Intel SC5275-E инструкция обслуживания

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Хорошее руководство по эксплуатации

Законодательство обязывает продавца передать покупателю, вместе с товаром, руководство по эксплуатации Intel SC5275-E. Отсутствие инструкции либо неправильная информация, переданная потребителю, составляют основание для рекламации в связи с несоответствием устройства с договором. В законодательстве допускается предоставлении руководства в другой, чем бумажная форме, что, в последнее время, часто используется, предоставляя графическую или электронную форму инструкции Intel SC5275-E или обучающее видео для пользователей. Условием остается четкая и понятная форма.

Что такое руководство?

Слово происходит от латинского "instructio", тоесть привести в порядок. Следовательно в инструкции Intel SC5275-E можно найти описание этапов поведения. Цель инструкции заключается в облегчении запуска, использования оборудования либо выполнения определенной деятельности. Инструкция является набором информации о предмете/услуге, подсказкой.

К сожалению немного пользователей находит время для чтения инструкций Intel SC5275-E, и хорошая инструкция позволяет не только узнать ряд дополнительных функций приобретенного устройства, но и позволяет избежать возникновения большинства поломок.

Из чего должно состоять идеальное руководство по эксплуатации?

Прежде всего в инструкции Intel SC5275-E должна находится:
- информация относительно технических данных устройства Intel SC5275-E
- название производителя и год производства оборудования Intel SC5275-E
- правила обслуживания, настройки и ухода за оборудованием Intel SC5275-E
- знаки безопасности и сертификаты, подтверждающие соответствие стандартам

Почему мы не читаем инструкций?

Как правило из-за нехватки времени и уверенности в отдельных функциональностях приобретенных устройств. К сожалению само подсоединение и запуск Intel SC5275-E это слишком мало. Инструкция заключает ряд отдельных указаний, касающихся функциональности, принципов безопасности, способов ухода (даже то, какие средства стоит использовать), возможных поломок Intel SC5275-E и способов решения проблем, возникающих во время использования. И наконец то, в инструкции можно найти адресные данные сайта Intel, в случае отсутствия эффективности предлагаемых решений. Сейчас очень большой популярностью пользуются инструкции в форме интересных анимаций или видео материалов, которое лучше, чем брошюра воспринимаются пользователем. Такой вид инструкции позволяет пользователю просмотреть весь фильм, не пропуская спецификацию и сложные технические описания Intel SC5275-E, как это часто бывает в случае бумажной версии.

Почему стоит читать инструкции?

Прежде всего здесь мы найдем ответы касательно конструкции, возможностей устройства Intel SC5275-E, использования отдельных аксессуаров и ряд информации, позволяющей вполне использовать все функции и упрощения.

После удачной покупки оборудования/устройства стоит посвятить несколько минут для ознакомления с каждой частью инструкции Intel SC5275-E. Сейчас их старательно готовят или переводят, чтобы они были не только понятными для пользователя, но и чтобы выполняли свою основную информационно-поддерживающую функцию.

Содержание руководства

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    Intel® Entry Server Chassis SC5275-E User Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products Order Number: C50277-001[...]

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    Intel® Entry Server Chassis SC5275-E User Guide ii Disclaimer Information in this document is provided in connection with Intel ® products. No license, expres s or implied, by estoppel or otherwise, to any intellectual property rights i s granted by this document. Except a s provided in Intel’s Terms and Conditions of Sale for such products, In[...]

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    Preface Intel® Entry Server Chas sis SC5275-E User Guide iii Preface About this Manual Thank you for purchasing and using the Intel ® Entry Server Chassis SC5275-E. This manual is written for system technicians w ho are responsible for tr oubleshooting, upgrading, and reparing this server chassis. This document provides a brief overview of the fe[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide iv Additional Information and Software If you need more information about this product or inf ormation about the accessories that can be used with this server chassis, use the following resources: For in-depth technical information ab out this product, including BIOS settings and chipset info[...]

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    Preface Intel® Entry Server Chas sis SC5275-E User Guide v Safety Informa tion WARNING Before working with your server product, whet her you are using this guide or any other resource as a reference, pay close attention to th e safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with ex[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide vi strap attached to chassis ground  any unpainted metal surface  on your server when handling parts. ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or f[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide vii 5. Provide some electrostatic discharge (ESD ) protection by wearing an antistatic wrist strap attached to chassis ground of the system—any unpai nted metal surface—when handling components. 6. Do not operate the system wit h the chassis covers removed. After you have completed the si[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide viii Benutzer können am Netzgerät dieses Prod ukts keine R eparaturen vornehmen. Das Produkt enthält möglicherweis e mehrer e Netzgeräte. Wartungsarbeiten müssen von qualifizierten Technikern ausgeführt werden. Versuchen Sie nicht, das mitgelieferte Netzk abel zu ändern oder zu verw e[...]

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    Preface Intel® Entry Server Chassis SC5275-E Us er Guide ix durch denselben oder ein en entsprechenden, vom Herstell er empfohlenen Batterietyp ersetzt werden. Entsorgen Sie verbrauchte Batterien den Anweisun gen des Herstellers entsprechend. Das System wurde für den Betrieb in einer normalen Bür o umgebung entwickelt. Der Standort sollte: saube[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide x CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à l’intéri eur du système, suivez les consignes suivantes: 1. Mettez hors tension tous les périphériques conn ectés au s ystème. 2. Mettez le système hors tension en mettant l’interrupteur génér al en posit[...]

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    Preface Intel® Entry Server Chassi s SC5275-E Us er Guide xi télécommunications de votre modem d urant un orage. Muni d'une prise murale correctement mise à la terre. Suffisamment spacieux pour vous permettre d' accéder a ux câbles d'alimentation (ceux-ci étant le seul moyen de mettre le système hors tension). Instrucciones d[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide xii sistema. 2. Compruebe que los cables, las placas a dici onales y otros componentes s e haya n instalado correctamente. 3. Incorpore las tapas al chasis mediante lo s tornillos extraído s anteriormente, tensándol os firmemente. 4. Inserte el bloqueo de seguridad en e l sistema y bloquée[...]

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    Preface Intel® Entry Server Chassi s SC5275-E User Guide xiii PASSI DI SICUREZZA: Qualora si rimuovano le coperture del tel aio per accedere all’interno del sistema, seguire i segue nti passi: 1. Spegnere tutti i dispositivi perif erici collegati al sistema. 2. Spegnere il sistema, usando il pulsante sp ento/acceso dell’inte rruttore del siste[...]

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    Preface Intel® Entry Server Chassis SC5275-E User Guide xiv[...]

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    Contents Intel® Entry Server Chas sis SC5275-E User Guide xv Contents Warnings ......................................................................................................... v 1 Chassis Description ....................................................................................... 1 Kit Contents......................................[...]

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    Contents Intel® Entry Server Chassis SC5275-E User Guide xvi Replacing a Front System Fan ..................................................................................... 31 Replacing a Rear System Fan ..................................................................................... 32 Replacing the Power Supply ..........................[...]

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    Contents Intel® Entry Server Chassis SC5275-E User Guide xvii Figure 6. Removing the 3.5-inch EMI Shield ............................................................................. 14 Figure 7. Installing a Floppy Drive ........................................................................................... .. 15 Figure 8. Removing EMI Shield[...]

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    Contents Intel® Entry Server Chassis SC5275-E User Guide xviii[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 1 1 Chassis Description Kit Contents The chassis subassembly kit includes this product guide and a box that includes two pair of 5. 25- inch external drive rails, four different types of mounting screws, and two brackets for the optional SCSI hot-swap hard drive bay (SCSI hot-s [...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 2 Chassis Front View TP00053 A B C E F D A. Front panel controls and indicators B. 5.25-inch removable media dri ve bays C. 3.5-inch removable medi a drive bay D. Internal hard drive bay cage (behind do or) E. Security lock F. USB port[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 3 Front Panel Controls and Indicators TP00080 A C E G I B D F H A. Power / sleep LED B. Power button C. NMI button D. Reset button E. Sleep button F. NIC 1 activity LED G. NIC 2 activity LED H. Hard drive activity LED I. Status LED * Some items may not be su ppo rted by all serv[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 4 Chassis Rear View TP00834 B A F D E C A. Alternate Serial B port knockout B. Alternate ICMB or external SCSI knockout C. AC input power connector D. Power supply E. Fan F. I/O ports* G. Expansion slot covers H. ICMB or external SCSI knockout I. Serial B port knockout J. Locati[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 5 Peripherals 5.25-inch Removable Media Drive Bays The upper bays are designed for removable medi a peripherals. You can install up to two half-height peripherals. 3.5-inch Hard Drive Bays The chassis supports up six drives depending on the power budget. The drives are installed[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 6 Power Supply The 600-Watt PFC non-redundant power supply is auto ranging for either 100-127 VAC or 200-240 VAC operation. Checking the Power Cord WARNING Do not attempt to modify or use a supplied AC power cord if it is not the exact type required. The power supply cord is the[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 7 Mechanical Locks The front bezel has a two-position lock to prevent access to the hard drives and the interior of the chassis. A padlock loop is included with the chassis and can be installed at the rear of the chassis. TP00055 B A A. Location to install padlock loo p B. Front[...]

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    1 Chassis Description Intel® Entry Server Chassis SC5275-E User Guide 8[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 9 2 Setting Up the Chassis This chapter describes how to set the server up fo r the first time. With the exception of replacing the front panel board (discussed in Chapter 4), it is necessary to remove only the left access cover, not the cover at the right. Tools and Supplies[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 10 Warnings and Cautions These warnings and cautions apply whenever you remove the access cover(s) to access components inside the server. Only a technically qualified person should integrate and configure the server. WARNINGS The power button on the front panel DOES NOT turn[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 11 Remove the Access Cover Observe the safety and ESD precautions at the beginn ing of this chapter. For ease of installation, before beginning lay the chassis on its right si de, with the left access cover facing up. 1. If the shipping screws are installed, re move them (num[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 12 Remove the Front Bezel 1. Pull the left side of the bezel forward to disengage the tabs (facing up in the following figure). See number 1 in the figure. 2. Remove the bezel from the tabs at the right side of the chassis (facing down in the following figure). See number 2 i[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 13 Install the I/O Shield ✏ NOTE An ATX 2.03-compliant I/O shield should be provided with your s erver board. The shield is required by Electromagnetic Interference (EMI) regulations. It minimizes EMI and ensures proper cooling of the server. The shield fits the rectangular[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 14 Install the Server Board Standoffs and Bumpers The location of the standoffs and bumpers varies by server board. Read and follow the instructions provided with the server board Quick Start User’s Guide for proper standoff and bumper placement. Install a 3.5-inch Floppy D[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 15 8. Slide the drive into the chassis. When prope rly positioned, the holes in the side of the drive align with the threaded holes in the chassis frame. 9. Secure the drive to the side of the chassis w ith two screws. Note that only two screws are required at the left side o[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 16 IDE Requirements If no drives are present on an IDE channel, the cab le must be removed. If only one drive is installed, it should be connected at the end of the cable. ✏ NOTE To disable the IDE controller: If you plan to disable the IDE controller to reuse the interrupt[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 17 3. Remove the drive from its protective wr apper and place it on an antistatic surface. 4. Record the drive model and seri al numbers in your equipment log. 5. Set any jumpers or switches on the drive accord ing to the drive manufacturer’s instructions. 6. Using four scr[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 18 7. Position the drive so the slide rails engage in th e chassis bay guide rails. Push the drive into the bay until the slide rails are flush with the chassis. 8. Use two screws for each slide rail to attach the device at the front of the chassis. 9. Connect the data and po[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 19 Install the Server Board 1. Remove and save the four screws that secure th e drive cage to the chassis. Two screws are at the front of the chassis and two are at the side of it. 2. Slide the drive cage out of the chassis. You ma y need to push the cage out from the inside [...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 20 Installing 3.5-inch Hard Drive Six 3.5-inch half-height bays provide space for ha rd drives. For proper cooling, always install drives into the four center bays first ✏ NOTE The drive bay cage can only be fully populated with six hard drives if the power budget has the c[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 21 6. Slide the drive into the back of the drive cage along the rails in the cage. Install the drive with the component side facing down. The drive power and data connectors must face out the open side of the cage. 7. Push the drive in until the drive connect ors are flush wi[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 22 10. After all drives are installed into the cage, slid e the cage into the chassis, making sure the arrow and the screw tabs point toward the top of the chassis. 11. Insert and tighten the four screws removed in Step 1. 12. Attach data and power cables to the drive(s). TP0[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 23 Connect Cables to the Server Board See your server board product guide or Quick Start User’s Guide for connector locations. 1. Connect the power cables to the server board. • The large plug labeled P1 plugs into the main power connector on the server board • The plug[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 24 Installing an Add-in Board You may want to install an operating system before installing any add-in boards. If so, skip this step and return to it when you are ready. CAUTIONS Do not overload the server board by installing add-in boards that dr aw excessive current. Add-in[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 25 OM11961 A B C A. Snap-in slot cover B. Tapered foot C. Slot Figure 14. Installing an Add-in Board[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 26 Install the Front Bezel 1. Angle the bezel toward the chassis as shown by number 1 in the figure below. 2. Insert the latches on the right side of the bezel (facing down in the figure below) into the corresponding slots in the chassis. See number 2 in the figure. 3. Rotate[...]

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    2 Setting Up the Chassis Intel® Entry Server Chassis SC5275-E User Guide 27 Install the Access Cover 1. Place the cover so the tabs on the cover fit in to the slots on the server. The cover should be flush against the chassis. 2. Slide the cover forward until it stops (letter A in the figure below). 3. Slide the two thumb latches to the right to t[...]

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    [...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 29 3 Maintaining Y our Server This chapter describes how to replace components in your server after it has been set up. Tools and Supplies Needed  Phillips (cross head) screwdriver (#2 bit)  Small flathead screwdriver  Antistatic wrist strap (recommended)  Needle[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 30 CAUTIONS ESD can damage disk drives, boards, and other parts. Perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antista tic wrist strap attached to chassis ground  any unpainted metal s[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 31 Replacing Fans The chassis contains two replaceable system fans . The power supply fan(s) are not replaceable. Your replacement fan should be the same size and type as the fan you are removing. Replacing a Front System Fan Standard Hard Drive Bay Cage The front system fan[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 32 9. Slide the new fan in through the fan opening. Make sure the airflow is towards the server board. This means the label should face the server board. 10. Replace the nylon rivets to attach the fan to the hard drive bay cage. 11. Replace the hard drive bay cage in the cha[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 33 Replacing the Power Supply WARNINGS Hazardous conditions, power supply : Hazardous voltage, current, and energy levels are present inside the power supply. There are no user-serviceable parts inside it; servic ing should be done by technically qualified personnel. To repl[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 34 Replacing the Front Panel Board 1. Remove the left access cover. 2. Remove the bezel. 3. Remove the two screws at the rear of the chassis that hold the right access cover in place. 4. Remove the right access cover. A rectangular opening at the right side of the chassis pr[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 35 8. Slide the end of front panel board cable throug h the front panel opening and attach it to the ne w front panel board. Attach the cable before inst alling the new front panel board into the chassis to ensure the cable pins line up correctly. TP00082 Figure 21. Attachin[...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 36 Replacing the USB Cable 1. Remove the left access cover. 2. Remove the bezel. 3. Disconnect the existing USB cable from the server board. 4. Disconnect the bracket the attaches the USB cable to the front of the chassis. 5. Remove all add-in boards. ✏ NOTE When removing [...]

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    3 Maintaining Your Server Intel® Entry Server Chassis SC5275-E User Guide 37[...]

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    [...]

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    4 Technical Reference Intel® Entry Server Chassis SC5275-E User Guide 39 4 T echnical Reference Power Supply Specifications 600 Watt Single Power Supply Input Voltages 600 Watt Power Supply  100-127 V ∼ at 50/60 Hz; 6.5 A max.  200-240 V ∼ at 50/60 Hz; 3.2 A max. 600 Watt Single Power Supply Output Voltages 600 Watt Power Supply The tabl[...]

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    4 Technical Reference Intel® Entry Server Chassis SC5275-E User Guide 40 System Environmental Specifications Table 5. Environmental Specifications Temperature Non-operating Operating –40 ° to 70 °C. 5 ° to 35 °C; derated 0.5 °C for every 1000 ft (305 m) to a maximum of 10,000 ft. Humidity Non-operating 95% relative humidity (non-condensing)[...]

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    Equipment Log and Worksheets Intel® Entry Server Chassis SC5275-E User Guide 41 Equipment Log and W orksheets Equipment Log Use the blank equipment log provided here to reco rd information about your ser ver. You will need some of this information when you run the SSU. Item Manufacturer Name and Model Nu mber Serial Number Date Installed Chassis S[...]

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    Equipment Log and Worksheets Intel® Entry Server Chassis SC5275-E User Guide 42 Equipment Log (continued) Item Manufacturer Name and Model Nu mber Serial Number Date Installed[...]

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    Equipment Log and Worksheets Intel® Entry Server Chassis SC5275-E User Guide 43 Current Usage Calculating Power Usage The total combined wattage for your configuration must be less than the wattage rating for your power supply. Use the two worksheets in this section to calculate the total used by your configuration. For current and voltage require[...]

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    Equipment Log and Worksheets Intel® Entry Server Chassis SC5275-E User Guide 44 Worksheet, Total Combined Power Used by the Server 1. From the previous worksheet, ente r the total current for each column. 2. Multiply the voltage by the total current to get the total wattage for each voltage level. 3. Add the total wattage for each voltage level to[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 45 Regulator y and Compliance Inf ormation Product Regulatory Compliance Product Safety Compliance The Intel® Entry Server Chassis SC5275-E complies with the following safety requirements:  UL60950 – CSA 60950(USA / Canada)  EN60950 (Europe)  IEC60950[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 46  GB 17625 - (Harmonics) CNCA Certification (China) Certifications / Registrations / Declarations  UL Certification (US/Canada)  CE Declaration of Conformity (CENELEC Europe)  FCC/ICES-003 Class A Attestation (USA/Canada)  VCCI Certification (Jap[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 47 Regulatory Compliance Country Marking BSMI Certification Number & Class A Warning Taiwan GOST R Marking Russia RRL MIC Mark Korea China Compulsory Certification Mark China Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 48 This equipment has been tested and found to comp ly with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These lim its are designed to provide reasonable protection against harmful interference in a residential insta llation. Thi[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 49 VCCI (Japan) English translation of the notice above: This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If th is is used near a radio or television receiver in a dome[...]

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    Regulatory and Compliance Information Intel® Entry Server Chassis SC5275-E User Guide 50 Regulated Specified Components To maintain the UL listing and compliance to other regulatory certifications and/or declarations, the following regulated components must be used and conditions adhered to. Interchanging or use of other component will void the UL[...]

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    Getting Help Intel® Entry Server Chassis SC5275-E User Guide 51 Getting Help World Wide Web http://support.intel.com/support/mot herboards/server/chassis/SC5275E Telephone All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card e x c h a n g e r a t e p l u s a p p l i c a b l e t a x e s . (Intel reserv[...]

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    Getting Help Intel® Entry Server Chassis SC5275-E User Guide 52 In Latin America Brazil 001-916-377- 0180 Mexico contact AT&T USA by dialing 001-800-462- 4240; once connected, dial 8 00-8 43-4481 Colombia contact AT&T USA by dialing 01-800-911- 0010; once connected, dial 8 00-8 43-4481 Costa Rica contact AT&T U SA by dialing 0-800- 0-1[...]

  • Страница 71

    Warranty Intel ® Entry Server Platform SR1325TP1-E User Guide 53 W arranty Limited Warranty for Intel ® Chassis Subassembly Products Intel warrants that the Products (defined herein as the Intel ® chassis subassembly and all of its various components and software delivered with or as part of the Products) to be delivered hereunder, if properly u[...]

  • Страница 72

    Warranty Intel® Entry Server Chassis SC5275-E User Guide 54 Warranty Limitations and Exclusions These warranties replace al l other warra nties, expr essed or implied including, but not limited to, the implied warranties of merchantability and fitne ss for a particular purpose. Intel makes no expressed warranties beyond those stat ed here. Intel d[...]

  • Страница 73

    Warranty Intel ® Entry Server Platform SR1325TP1-E User Guide 55 How to Obtain Warranty Service To obtain warranty service for this Product, you ma y contact Intel or your authorized distributor. North America and Latin America  To obtain warranty repair for the product, please go to the following Web site to obtain instructions: http://support[...]